First of all I want to say hello to all users (this is my first post)
Yesterday I was coming back from beta 10 to android 9 through hisuite. The whole operation went great. I configured and restored the phone from backup. Everything worked. In the morning the phone downloaded and installed beta 10, from this moment I only have the message like in the picture. *I can't add a photo or link
Screen witch text:
YOUR DEVICE HAS LOADED DIFFERENT OPERATING SYSTEM.
The phone is not detected in hisuite, has access to erecovery, unfortunately it is not possible to download the software, the message: getting package info failed appears.
The dload method also doesn't work.
Please help
andoid182 said:
First of all I want to say hello to all users (this is my first post)
Yesterday I was coming back from beta 10 to android 9 through hisuite. The whole operation went great. I configured and restored the phone from backup. Everything worked. In the morning the phone downloaded and installed beta 10, from this moment I only have the message like in the picture. *I can't add a photo or link
Screen witch text:
YOUR DEVICE HAS LOADED DIFFERENT OPERATING SYSTEM.
The phone is not detected in hisuite, has access to erecovery, unfortunately it is not possible to download the software, the message: getting package info failed appears.
The dload method also doesn't work.
Please help
Click to expand...
Click to collapse
I'll imagine that you can do a hard reset and using erecovery to come out brand new?
Sent from a mobile gadget
dondavis007 said:
I'll imagine that you can do a hard reset and using erecovery to come out brand new?
Sent from a mobile gadget
Click to expand...
Click to collapse
I have reset my phone many times - effect is the same
I cant load software from erecovery becasuse I have a message: getting package info failed.
andoid182 said:
I have reset my phone many times - effect is the same
I cant load software from erecovery becasuse I have a message: getting package info failed.
Click to expand...
Click to collapse
Take it to a Huawei repair center. They should help you fix it.
Andrei Morar said:
Take it to a Huawei repair center. They should help you fix it.
Click to expand...
Click to collapse
Huawei service changed my mainborad today.
Problem solved
mmm182 said:
Huawei service changed my mainborad today.
Problem solved
Click to expand...
Click to collapse
But you messed up with software, how huawei solve your problem with a hardware part? Did you have issues before with your device?
papavales said:
But you messed up with software, how huawei solve your problem with a hardware part? Did you have issues before with your device?
Click to expand...
Click to collapse
How I messed up software? did you read first post ?
No my phone worked normally.
They changed my mainboard to new one .
mmm182 said:
How I messed up software? did you read first post ?
No my phone worked normally.
They changed my mainboard to new one .
Click to expand...
Click to collapse
OK forget the "messed up" part you didn t do something wrong, my English is bad.
So after rolling back to emui 9 and then again to emui 10 beta the mainboard affected by this procedure???
papavales said:
OK forget the "messed up" part you didn t do something wrong, my English is bad.
So after rolling back to emui 9 and then again to emui 10 beta the mainboard affected by this procedure???
Click to expand...
Click to collapse
Yes - I want to roll back to emui 9 and I recover my backup from hisuite (in this backup was beta app) and my phone after one day download and instal beta 10.
papavales said:
OK forget the "messed up" part you didn t do something wrong, my English is bad.
So after rolling back to emui 9 and then again to emui 10 beta the mainboard affected by this procedure???
Click to expand...
Click to collapse
Problably a fluke of nature. Re installing won't damage hardware. Done the same process my self
Sent from a mobile gadget
ppl stoop messin with phones !! whyu u messing with beta crap ??? pointless and hate drop down menu sam elike samsung ugly
I was have exactly the same problem, i have try every metod but nothing restor my software. in the final Huawei service changed to new my logicborad.
Ive heard of this issue with many other others in the other Huawei forums. Basically something along the lines of the software is not matching or to that effect. This normally happened when 9.1 users flashed wrong Emui 10 Cust code firmware onto their device. But I've also read others like OP who received OTA and w brick occured.
OP, so to clarify, how did you originally upgrade to Emui 10? What method.
Once you downgraded rolled back to 9.1 did you restore a Emui 10 Hisuite.backup onto your device?
Sent from my EVR-L29 using Tapatalk
PhoneTechShop said:
ppl stoop messin with phones !! whyu u messing with beta crap ??? pointless and hate drop down menu sam elike samsung ugly
Click to expand...
Click to collapse
You're on xda forum... a place dedicated to modding and development of phones... and you're telling people to stop messing with their own devices? You're a few crayons short of a full box aren't you lol.
Related
I recently brought a Galaxy s advance, i installed too many apps in it. it was working fine. But few days ago some problems Started, like whenever a phone call came and i received it, it started to Hang in between and the call got STUCK. While i am playing games or doing any work it also got HUNG even while opening YOUTUBE App. The biggest thing I never ROOTED my device and these problem started. I had setup AUTOMATIC UPDATE means by going to settings > About phone > sotware update > Automatic update. Then my phone showed a software update notice that a update i available. I first had Android 2.3.6 then i updated my phone. while updating it first rebooted and went into recovery mood and started updating. but as the update finished it got shutdown and never started again. I tried every thing i could ,tried to start it in recovery mode and other things i also tried but to no avail.
Please help me its my new phone and i am new to android. Thanks
shehrozali said:
I recently brought a Galaxy s advance, i installed too many apps in it. it was working fine. But few days ago some problems Started, like whenever a phone call came and i received it, it started to Hang in between and the call got STUCK. While i am playing games or doing any work it also got HUNG even while opening YOUTUBE App. The biggest thing I never ROOTED my device and these problem started. I had setup AUTOMATIC UPDATE means by going to settings > About phone > sotware update > Automatic update. Then my phone showed a software update notice that a update i available. I first had Android 2.3.6 then i updated my phone. while updating it first rebooted and went into recovery mood and started updating. but as the update finished it got shutdown and never started again. I tried every thing i could ,tried to start it in recovery mode and other things i also tried but to no avail.
Please help me its my new phone and i am new to android. Thanks
Click to expand...
Click to collapse
Dude it's not rooted a new phone then what are you waiting for go to service center if you try something yourself you might void warranty
Sent from my A116 using Tapatalk 2
sak-venom1997 said:
Dude it's not rooted a new phone then what are you waiting for go to service center if you try something yourself you might void warranty
Sent from my A116 using Tapatalk 2
Click to expand...
Click to collapse
I all ready have given it to the service center, BUT wanna know what happened to my phone. The update was official. so why my phone bricked.
shehrozali said:
I all ready have given it to the service center, BUT wanna know what happened to my phone. The update was official. so why my phone bricked.
Click to expand...
Click to collapse
I don't think the updated would have caused an issue coz companies like samsung test their updates before they release it for users
The issue would be something else
What r u waiting for hit the Thanxxx Button
Sent from my A116 using Tapatalk 2
Thank you man. But can you give me a hint about the problem, what caused it.
shehrozali said:
Thank you man. But can you give me a hint about the problem, what caused it.
Click to expand...
Click to collapse
U said that u install many apps so probalbly you would have corrupted you system / partition
Don't jus say it press it
Sent from my A116 using Tapatalk 2
same same problem..
shehrozali said:
I recently brought a Galaxy s advance, i installed too many apps in it. it was working fine. But few days ago some problems Started, like whenever a phone call came and i received it, it started to Hang in between and the call got STUCK. While i am playing games or doing any work it also got HUNG even while opening YOUTUBE App. The biggest thing I never ROOTED my device and these problem started. I had setup AUTOMATIC UPDATE means by going to settings > About phone > sotware update > Automatic update. Then my phone showed a software update notice that a update i available. I first had Android 2.3.6 then i updated my phone. while updating it first rebooted and went into recovery mood and started updating. but as the update finished it got shutdown and never started again. I tried every thing i could ,tried to start it in recovery mode and other things i also tried but to no avail.
Please help me its my new phone and i am new to android. Thanks
Click to expand...
Click to collapse
Hi shehrozali,
i have the same problem. my 20 days old galaxy s advance wont turn on and also not going to recovery mode by pressing vlume, power and home button . i just updated my software through automatic update in the setting menu and now my mobile is just like dead. plz help me if u now know abt this problem and by rpairing how much it will cost, plz send me ur cellphone number.
Same Problem here
ghufrankhan said:
Hi shehrozali,
i have the same problem. my 20 days old galaxy s advance wont turn on and also not going to recovery mode by pressing vlume, power and home button . i just updated my software through automatic update in the setting menu and now my mobile is just like dead. plz help me if u now know abt this problem and by rpairing how much it will cost, plz send me ur cellphone number.
Click to expand...
Click to collapse
after one hour of buying the phone i made automatic update in setting menu phone succesfuly update and bricked.
pleeeeeease any one can help me i did not use the phone yet.
kristova86 said:
after one hour of buying the phone i made automatic update in setting menu phone succesfuly update and bricked.
pleeeeeease any one can help me i did not use the phone yet.
Click to expand...
Click to collapse
kristova
samsung customers care replied to me that your phone needs a new motherboard and it will cost Rs 13000. thats for my glaxy s advance.
ghufrankhan said:
kristova
samsung customers care replied to me that your phone needs a new motherboard and it will cost Rs 13000. thats for my glaxy s advance.
Click to expand...
Click to collapse
Huh? 13k?
The phone itself costs around 16k.
They should do it under warranty (unless the warranty period is over).
Since it's not just a person with this problem, it seems to be a mistake from Samsung.
Tell them to stfu and fix it.
- - - - - - - - - - - - - - - - - - - - - - - - - -
LIFE!
IT'S WHAT YOU MAKE OUT OF IT!
Samsung S Advance Bricked
I am using Samsung Galaxy S Advance (GT-I9070) for 10 months. Its Android version was Ginger Bread. Yesterday I checked my phone's Settings for Update. Then i got New version and I Download it. While installing that, My phone had 79% Battery. But Unfortunately it automatically Dead. Now Nothing is coming....!!! Any one can help me??? If I will not get any technical answer from here now, I will try to get solution from The same shop which I Purchase this phone, And I will Post it here, For future reference for others who are facing same problem.......!!!
Don't try to update software in Samsung Galaxy Advance Even If it is Official
Dears,
I tried to update My Samsung Galaxy Advance from settings as official. When the process was going on, Phone Bricked. I went to same shop which I purchased this phone with Warranty card. they said that you have to wait at least 15 days, They have to send it to Samsung Service center, And finally I got my phone after 15 days. Now phone is OK, with the same software GB. Then They Said that It is normal to this phone Don't try to update this phone again... "Even if it is Official"
I'm sorry that I don't know about the manual update From GB to JB. I didn't try it. If any one tried and succeeded....!!? Let me know How can I do it???
real background of updates
i had same phone as you but i had it after one month i brought My phone . It was the update that causes the problem. before that my mobile used to hang a lot sometime while calling or surfing the internet. then one day i got a update for my phone. (S advance . I kept it on charging while updating so that there can be no power failure at all. The update completed successfully . But when after update my mobile did not start up IT WAS A HARD BRICK . But i had it wareenty . so it went to the store from i brought it and After 1 and half month i got a new one back. It was terible time going daily to the store, asking waiting in lines blah etc. NOW HERE IS AN IMPORTANT THING I WAS ABLE TO DISCOVER . first lets take a example of windows pc as windows is the most common OS Around. sometimes when you update you windows xp vista 7 8 any one some programs do not function correctly give you errors , slow speed , hanging your PC. in many conditions removing the corrupted software might work. The new update make the previous system files changed means over right them. some of these over righted files are used my some installed software who become faulty as result of update and cause havoc in your pc by doing unstable function in your pc ultimate the pc breakdowns and every thing has to be re installed again even OS. ANDROID would be having same characteristic. means that the more apps you have on you android device the more likely it to get BRICKED. because after update some would become corrupted and brick the phone. HERE IS MY SCHEME TO update successfully your android device BE CAREFULL ! THIS METHOD IS NOT SUCCESSFUL ON EVERY DEVICE DO IT ON YOUR OWN RISK. IT FOR EDUCATION PURPOSES ONLY
FOR updating you android device
1. Backup your important data like photos music etc
2. Then format your phone completely and make sure before updating there is at least 80% battery left
3. Then update it and restore you data back.
IT looks easy but its not as i said,do it on your own risk as it is still beta method. I Will not be responsible for anything. if you cant update it yourself go to a mobile repair shop they should be able to do that for you. IF you liked my information hit THANKS BUTTON:laugh::angel::crying::silly:
So this guy online tried to make me send come cash via Western Union to China so that he can "buy my car and freight it over". I knew it was a scam so i kept msging on my Samsung Galaxy S3 with CM mod. In the end he got the ****s and next thing you know my whole OS is gone, i enter recovery mod there is nothing there, everything has been wiped out.
I can still go through all functions but i cannot mount anything. Is there any way to get my OS back?
I tried to use KIES to recover by default but it says i cannot update the device, i think its because i run CM?
Thanks
okay first 1.Why would you keep messaging with a guy who tries to scamm you ?
2. I don't think this is possibile for someone to "hack" into your phone just like that .
3. perhaps your phone died ,suddenly ?
4. flash the rescue firmware ,maybe it can help .
5. I still don't believe it
alecore said:
okay first 1.Why would you keep messaging with a guy who tries to scamm you ?
2. I don't think this is possibile for someone to "hack" into your phone just like that .
3. perhaps your phone died ,suddenly ?
4. flash the rescue firmware ,maybe it can help .
5. I still don't believe it
Click to expand...
Click to collapse
Yes i was like you, i believe it is not possible for him just to hack my phone so i kept messing with him. But the fact that after i lead him on for 5 days and right after the last email i sent him my phone just went dead. I cannot bypass the Samsung screen during startup, and it seems like it might have been bricked.
I don't see how i been using CM for last year and nothing happen and next thing this happened because then it would have happen to alot of other people using CM mod.
i have been using cm for almost 2 years ( alot of nigerians tried to scamm via email ,but i don't respond to emails ( unknown ) via phone because of data scripts)) , and i have to say ,happend to me once while playing a game ,phone suddenly turned off ,tried to turn on and ended in a bootloop .
Once you roooted your phone and changed the rom kies become unavailable for firmware upgrades . Try use odin and flash rescue firmware maybe it will help with something . Follow this guide http://forum.xda-developers.com/showpost.php?p=30087735&postcount=6
Hello guys!
I need a big help!
I have a meizu pro 7 (128GB). Have a bootloop and want now flash again with the stockrom "Variation A".
I can start in fastboot variation.
Who can help me? I have downloaded the last flyme-rom.
What did i have to do to "unbrick" my phone?
Thanks for help!
Best regards peter
Hello guys!
I have solved the problem!
When you start the phone in "recovery mode" and connect the phone to a computer so you will find a drive with "recovery". At this drive you can copy an "update.zip" (a-rom) and start at the phone. So it will restart and reboot.
I hopy anyone can use it.
best regards
peter
Did you ever figure out if this is possible?
Im in a bootloop and the recovery on this phone only give 2 options ive been trying to figure out how to sideload but without a proper recovery i cant do iot
fastboot takes commands but without a bootloader unlock and a recovery worth a **** i think its a fools errand. meizu is no help ive heard either
If you have damaged the stock recovery image, there is no option to restore. you need to pack the phone and send it to a Meizu dealer for reflash.
I have a brand new pro 7 plus Stuck at the FLYME with the turning logo . Shame really I didn't do anything out of the ordinary and now it's a 600 paperweight. Where is a service e center ? Nightmare this is ......I even contacted Meizu directly they basically told me to go @#$% myself ...
herb9876 said:
I have a brand new pro 7 plus Stuck at the FLYME with the turning logo . Shame really I didn't do anything out of the ordinary and now it's a 600 paperweight. Where is a service e center ? Nightmare this is ......I even contacted Meizu directly they basically told me to go @#$% myself ...
Click to expand...
Click to collapse
If its on Logo rotating, the bootloader probably is fine. You need to find the same version of the software that you have had on your phone. Then you go to recovery and flash it. There are two ticks, before the flash process begins. Mark both. Flash, reboot and it should be as good as new.
I wish you were right but I've tried flashing every fw under the sun and it's either corrupt or too old. I'm all ears though if you have suggestions going forward . You are correct in describing my situation. Thanks in advance
herb9876 said:
I wish you were right but I've tried flashing every fw under the sun and it's either corrupt or too old. I'm all ears though if you have suggestions going forward . You are correct in describing my situation. Thanks in advance
Click to expand...
Click to collapse
Hi, I'm sorry dude but we're in the same boat. There is a problem with the Chinese variant, when you flash a beta A firmware and then flash the G firmware, the phone gets stuck and you can't update to any firmware anymore. We asked Meizu on the Flyme forums for a while (it's been a while our phone is useless), a moderator said not long ago that apparently they will release a new firmware which fixes that, I'm not certain about it but it's our best bet at this point. Either that, or if someone with enough knowledge manages to find a way to unlock the bootloader.
Here is the link to the bug report if you want to click the "I have the same" button and, maybe make them hurry a bit?
http://forum.flymeos.com/thread-38010-1-1.html
herb9876 said:
I wish you were right but I've tried flashing every fw under the sun and it's either corrupt or too old. I'm all ears though if you have suggestions going forward . You are correct in describing my situation. Thanks in advance
Click to expand...
Click to collapse
Have you searched this site ?
https://reameizu.com
how to enter in fastboot mode meizu pro 7 plus ?
hello,
is it possible for someone to direct me to a working tutorial for changing the firmware of a ascend g750?
i still got one, it is my backup phone and i need to start using it. My main phone needs to be send back for repair.
the only problem with the huawei is it doesnt start beyond the huawei logo. So i looked for several tutorials but until now the one i found dont work or the firmware isnt right.
many thanks,
johan
enkidoe said:
hello,
is it possible for someone to direct me to a working tutorial for changing the firmware of a ascend g750?
i still got one, it is my backup phone and i need to start using it. My main phone needs to be send back for repair.
the only problem with the huawei is it doesnt start beyond the huawei logo. So i looked for several tutorials but until now the one i found dont work or the firmware isnt right.
many thanks,
johan
Click to expand...
Click to collapse
Today i noticed that the phone started up into the dekstopl took him around 20 hours of so. But it still gave me errors(crashes);
the latest tutorial i used was this one:
https://firmwarefile.com/huawei-ascend-g750-u10
when trying to start the download, the huawei only starts blinking very fast through the red led(when pressing volume up or volume down). When placing the battery again, nothing happens. the firmware from this tutorial isnt the right one, its for india/thailand/vietnam and i need a wetern europe one. But i cant find any.
How can I help?
Semitarra said:
How can I help?
Click to expand...
Click to collapse
maybe you know a working tutorial with the right firmware and you can point me to that so i can get my Huawei fixed
Hi,
Did anyone experience some issue in the OTA upgrade to V12.0.3.0.QFQEUXM?
Now, at the first reboot after the upgrade, my touch doesn't work anymore and to unlock I used an external mouse.
I thought the V12.0.3.0.QFQEUXM was one of the "safe" roms without the bricking bug... But still, the touch not working isn't exactly good
Did you overcome this issue?
Thanks
I bricked my Mi A# trying to go back to a earier rom. Please just wait for an OTA to fix this, since you have a OTG to use mouse, youll be able to install it from the phone itself. Good luck
Bysholo said:
I bricked my Mi A# trying to go back to a earier rom. Please just wait for an OTA to fix this, since you have a OTG to use mouse, youll be able to install it from the phone itself. Good luck
Click to expand...
Click to collapse
i have the same case, do u mean that if xiaomi launch new fixed update rom/loader of android 11 we can install/load it from flashdisk using OTG cable?
I am facing the same issue. The touchscreen doesn't work anymore. Please help!
I brought the phone to Xiaomi repair centre and... They're scamming me!
They don't give me back the phone if I don't pay 20€ or if I don't pay 80€ to repair the back camera glass that has a small crack (for 6 months). They don't either check the issue if before I don't pay WTF!!!
And, official Xiaomi support via email agrees that, before checking the phone, I have to repair at my expense any scratch!!! And that they don't know about any issue on the Mi A3 FW!!! As if the dozens of wrong firmware of the latest year never existed!!! I'm speechless!!!
kerahledrek said:
i have the same case, do u mean that if xiaomi launch new fixed update rom/loader of android 11 we can install/load it from flashdisk using OTG cable?
Click to expand...
Click to collapse
Sorry I couldn't respond earlier. No, I meant that you can use the mouse to get to the Options menu and install the OTA update directly from the phone.
Bysholo said:
Sorry I couldn't respond earlier. No, I meant that you can use the mouse to get to the Options menu and install the OTA update directly from the phone.
Click to expand...
Click to collapse
That' is the only hope!
P.S. Here in Italy Xiaomy doesn't repair your phone really for free! If you have some scratches on the back a small sign on the camera glass, etc... They pretend that you pay them to fix the visual glitches and then they will repair your phone for the s**t they did!
So, they release public statements that they will fix the issue, and then in reality they scam you...
mr-mauro said:
That' is the only hope!
P.S. Here in Italy Xiaomy doesn't repair your phone really for free! If you have some scratches on the back a small sign on the camera glass, etc... They pretend that you pay them to fix the visual glitches and then they will repair your phone for the s**t they did!
So, they release public statements that they will fix the issue, and then in reality they scam you...
Click to expand...
Click to collapse
Sorry to hear that. I have same problem, touch not working after update to A11, bricked after downgrade to 10. Then i bring to service center, they fix it for free, even with unlocked bootloader (I'm living in Vietnam).
Unfortunately, at least here in Italy, Xiaomi seems a very unprofessional company (to not say something worst)!
They are not fixing it, they pretend money to before repair and replace unrequested component that have scratches, before even trying to fix the s*it they did.
For my point of view, I wouldn't anymore suggest to anyone to buy them. Because, if then this is the service you get, you save more money with any other brand that has a professional after sale support.
I got back my phone, I had to pay for it because they weren't fixing it for free, despite it was a problem caused by them (that's a joke Xiaomi)!
However, I received a new fw and with a mouse connected via OTA I installed it and, now touch works... But still, WTF Xiaomi, you create a global issue and then you spill money from clients? I got rid of the phone now and my next phone this year won't be a Xiaomi
same issue here, won't buy Xiaomi smartphone next time for sure.
I have a question: if a rom is buggy, is buggy FOR ALL USERS. But if some user (like me) don't have any bug... Problably is not a xiaomi issue. It's a user issue that don't have the skills to apply an ota update without mistakes. For example first a11 killer ota bricked all phones. But 12.0.3.0 that i have installed two months ago...have touchscreen working perfectly. So Good luck with yours futures Samsung... But if you don't be able to update a phone, don't incolpe xiaomi.
Anyway... Digit this * # * # 64663 # * #* and make the specific test...
hello, i recieved the march 21 OTA update yesterday, and after the final reboot, my touchscreen doesn't work anymore,
did you find a solution? i don't have a usb-c adapter so i can't try with a usb-mouse.
thanks
arjo656 said:
hello, i recieved the march 21 OTA update yesterday, and after the final reboot, my touchscreen doesn't work anymore,
did you find a solution? i don't have a usb-c adapter so i can't try with a usb-mouse.
thanks
Click to expand...
Click to collapse
First try an hard reset. Or better a clean firmware installation. But before try a touchscreen test. If is a little software problemi, the test solve it with a sort of recalibration
wetito said:
First try an hard reset. Or better a clean firmware installation. But before try a touchscreen test. If is a little software problemi, the test solve it with a sort of recalibration
Click to expand...
Click to collapse
hello, how can i do those things if i can't unlock the phone? i can't enter my pin code or my unlock pattern
arjo656 said:
hello, how can i do those things if i can't unlock the phone? i can't enter my pin code or my unlock pattern
Click to expand...
Click to collapse
Mmmm.... I suggest you a clean system installation via fastboot or with miflash in edl mode
I'm afraid the new android security system will ask me for my unlock pattern during installation.
How to enter in the EDL mode?
hello, after almost 2 months i managed to solve my problem. because of this fuc.... covid, I could not cross the border to take my mobile phone to the after-sales service, so I ordered a usb adapter to be able to connect a keyboard and mouse, and suddenly I was able to skip the unlocking pattern and go to settings to check for available updates, and luckily for me there was one of 43mb! After installing this update, the touch screen works again !!
arjo656 said:
hello, after almost 2 months i managed to solve my problem. because of this fuc.... covid, I could not cross the border to take my mobile phone to the after-sales service, so I ordered a usb adapter to be able to connect a keyboard and mouse, and suddenly I was able to skip the unlocking pattern and go to settings to check for available updates, and luckily for me there was one of 43mb! After installing this update, the touch screen works again !!
Click to expand...
Click to collapse
2 mounths??? in ten minutes you could have done this: download miflash tool, download latest stock mia3 fastboot firmware (also ota incremental are online!) and flash it with miflash
wetito said:
2 mounths??? in ten minutes you could have done this: download miflash tool, download latest stock mia3 fastboot firmware (also ota incremental are online!) and flash it with miflash
Click to expand...
Click to collapse
how can i do my unlock pattern without the touchscreen and the phone connected to the computer?