Samsung galaxy s21 SM-G991B/DS app crashes and random restarts - Samsung Galaxy S21 Questions

Hey guys!
I've been experiencing some regular random restarts and app crashes. The phone restarts randomly with the Auto Restart Option being turned off and some of the apps crash and I get a notification that the app is experiencing multiple crashes. Then I go to the Device Care and I see that it says that a certain app has experienced multiple crashes. Some of the apps were the Camera App, GBoard, Settings, Google APP etc. Did not have any issues with the device until now. I have factory reset the phone and cleared the partiotion cache. Now the phone restarts randomly at least once a day but it still experiences the issue with the app crashes. Have you guys experienced something like this? I have researched the issue on the web but could not find any particular fixes. I do not think that this is a hardware issue as the phone charges (wired/wireless) and it does not restart randomly during charing. The device also connects to my pc with USB cable without problems as well. I also self checked everything in the Samsung Members app. Everything was working properly. Do you have any suggestitions or advise on how to fix that?
Many thanks!!!!!

PeshMesh said:
Hey guys!
I've been experiencing some regular random restarts and app crashes. The phone restarts randomly with the Auto Restart Option being turned off and some of the apps crash and I get a notification that the app is experiencing multiple crashes. Then I go to the Device Care and I see that it says that a certain app has experienced multiple crashes. Some of the apps were the Camera App, GBoard, Settings, Google APP etc. Did not have any issues with the device until now. I have factory reset the phone and cleared the partiotion cache. Now the phone restarts randomly at least once a day but it still experiences the issue with the app crashes. Have you guys experienced something like this? I have researched the issue on the web but could not find any particular fixes. I do not think that this is a hardware issue as the phone charges (wired/wireless) and it does not restart randomly during charing. The device also connects to my pc with USB cable without problems as well. I also self checked everything in the Samsung Members app. Everything was working properly. Do you have any suggestitions or advise on how to fix that?
Many thanks!!!!!
Click to expand...
Click to collapse

I don't have a suggestion for an instant fix. But I suspect one of two possibilities:
1) One other non-Google app running in the background is the culprit.
You don't say whether you did a massive uninstall of apps. Either uninstall one at a time to see if there's improvement. Or all of them.
2) Something is corrupt in the metadata that came from your most recent Android OS patch. Best solution but the most effort would be to do a factory reset and introduce apps slowly over days.

Hi guys I just wanted to mention that something similar happened to my S21. And in my case, it was related to the way I charged my phone. So, I had this very long zoom meeting and my phone was dying so I plugged my phone to a USB port extender plugged to my laptop. My phone was charging super slow probably for an hour or two. After that the random shutting down started nonstop. I restarted, clean the phone app cache, nothing worked. I found the solution: Just properly charge your phone! So I just turned my phone off and plugged to my Anker fast charger and let it plugged until it hit the 85% (I have that option on to extend the battery life) And this fixed the problem . Hope it helps! https://www.amazon.com/gp/product/B...5c-20&linkId=2fb4916d90c22865e74ea6be35805c09

Related

Apps constantly restarting... I9001.

Hi,
I'm a owner of a Samsung Galaxy S Plus (I9001). I have the CyanogenMod 10 installed and also a second partition on my SD Card.
So far so good, I restart my phone everything goes well, even with the second partition. The phone is not particularly fast but I can't blame it as I have lots of apps installed.
What I really don't understand it's when it stays on for some time, without any explanation or visible error my anti-virus starts to restart itself again and again (Avast anti-virus) then everything on my status bar starts to restart itself (Juice Defender and Accuweather). The other issue is the keyboard starts and the closes restarting itself again and again, I can't write anything.
I tried several task killers to see if any app was causing this issue but nothing worked. The only thing that stops this behaviour is restarting the phone, then everything starts working well and for some hours (5-6) then the restarting begins again.
I find myself restarting the phone two or three times per day because of this. And also by restarting the battery looses a lot of it's power.
Any ideas to solve this?
Cheers
I had the same problem. Try uninstalling Avast, reboot your phone, then reinstall it. Worked for me but as for the other apps doing it, I'm not sure.
Ofhrysto its
Kriptik210 said:
I had the same problem. Try uninstalling Avast, reboot your phone, then reinstall it. Worked for me but as for the other apps doing it, I'm not sure.
Click to expand...
Click to collapse
I already tried to uninstall and install again. I even changed to Kaspersky a couple of times...same result. This probably has nothing to do with Avast.

S6 Edge restarting VERY OFTEN. No apparent reason

Hey,
I've had my S6 Edge for about a month or two now. Never experienced any random reboots until today. I restarted it earlier today, and now it keeps restarting several times an hour. It most often restarts when I unlock it, after the screen has been off for some minutes. It also restarts if I browse the internet or browse Play Store. It reboots to the Samsung logo, then directly to my home screen. I don't have to enter any pin, unlike when I manually reboot it. The phone is not rooted and I haven't installed any apps in days. It seems like me restarting my phone triggered this.
Any ideas or suggestions? It's VERY frustrating, the phone is nearly useless as it is now. I can't use it for more than a couple of minutes before it reboots, losing everything I was doing.
I have tried wiping cache. Still restarting.
Thanks
Chainsmoker said:
Hey,
I've had my S6 Edge for about a month or two now. Never experienced any random reboots until today. I restarted it earlier today, and now it keeps restarting several times an hour. It most often restarts when I unlock it, after the screen has been off for some minutes. It also restarts if I browse the internet or browse Play Store. It reboots to the Samsung logo, then directly to my home screen. I don't have to enter any pin, unlike when I manually reboot it. The phone is not rooted and I haven't installed any apps in days. It seems like me restarting my phone triggered this.
Any ideas or suggestions? It's VERY frustrating, the phone is nearly useless as it is now. I can't use it for more than a couple of minutes before it reboots, losing everything I was doing.
I have tried wiping cache. Still restarting.
Thanks
Click to expand...
Click to collapse
Try using it in safe mode. If the problem disappears you know it is a third party app
It doesn't restart in safe mode. I've uninstalled a bunch of apps but it doesn't stop restarting in normal mode anyway.
If the phone is fine in safe mode, it can't be anything but a 3rd party app causing problem?
Chainsmoker said:
It doesn't restart in safe mode. I've uninstalled a bunch of apps but it doesn't stop restarting in normal mode anyway.
If the phone is fine in safe mode, it can't be anything but a 3rd party app causing problem?
Click to expand...
Click to collapse
Safe mode is very similar to normal mode.
The difference is all non-system apps have been removed.
It is a mode put into all Samsung phones to diagnose issues that may show up.
It is a very basic, simple way to diagnose problems.
Since your issue disappears in safe mode, try uninstalling every app you have installed, then download them again, one by one
Snowby123 said:
Safe mode is very similar to normal mode.
The difference is all non-system apps have been removed.
It is a mode put into all Samsung phones to diagnose issues that may show up.
It is a very basic, simple way to diagnose problems.
Since your issue disappears in safe mode, try uninstalling every app you have installed, then download them again, one by one
Click to expand...
Click to collapse
Thanks. It turned out to be a bad app, that I installed a week ago or so. Of course, it was the one app I didn't want to have to uninstall. Oh well, at least it doesn't reboot every other minute now.
Thanks for the help, much appreciated.
Chainsmoker said:
Thanks. It turned out to be a bad app, that I installed a week ago or so. Of course, it was the one app I didn't want to have to uninstall. Oh well, at least it doesn't reboot every other minute now.
Thanks for the help, much appreciated.
Click to expand...
Click to collapse
Can you please name that problematic app so that we also get aware of it ? Thanks.
techsammy said:
Can you please name that problematic app so that we also get aware of it ? Thanks.
Click to expand...
Click to collapse
It was Casper, an alternative client for SnapChat.
I have the same problem but samsung service centre fixed it by changing the main board and battery.
I had only one restart and had phone over month
And it restarted bcos I was installing all apps at once from play store ?

Galaxy alpha randomly shuts down, will boot loop unless plugged into AC power

I have a galaxy alpha that will randomly shutdown when off the charger and will just boot loop until it is plugged back into a power source. A spare OEM battery was purchased separately and this problem occurs with the spare battery as well. The phone is running rooted stock android 5.0.2.
Same over here
I have the same problem! It started a few days ago, and i don't installed any app...
Battery is Stock, No damage on entire smartphone, and it keeps shutting down randomly for no reason and only starts when plugged into AC power too...
I'm on EpsilROM 3.9.8
So anyone else with this problem? Anyone can help?
Guess we are out of luck FelipeBazz, I am running stock rom but rooted. I suppose I'll try a factory reset and see where that gets me.
I've changed the battery, now it works fine again.
Just reporting, for people with the same problem know what to do.
I had the same problem (symptoms were the same): The problem started a few weeks ago (after some update I guess). It was happening 10-30 seconds after 3G mobile connection started. Changing the battery or SIM didn't help.
After uninstalling the updates for Google Play Store app, phone worked *almost normal again. (Settings / Appl. Manager / All / Google Play Store / Uninstall updates)
*almost: 3g internet connectivity is lost every now and then. Also, during calls, occasionally, the other party can't her me for 1-2 seconds)

G5 wiered screen issue and others

Hi
I'm facing few issues with LG which I never heard or seen on any other phone
1. Whenever you restart the fingerprint will not work for the first time and you have to unlock from pattern.
2. At times phone will become hot to very hot for no reason.
3. Along with issue 2 the phone become slow and very laggy unless you delete few apps. Don't know which app is causing issue coz I reinstalled apps again and no issue. What i do is clear some space so total free memory after deleting apps should be morethan 10 GB
3. Most intresting my phone shows the shadow of previous screen.
say I'm using facebook and then switched to whatsapp. Now on whatsapp I can see shadow of facebook app on screen.
OR
I will do the reverse and I can see my keyboard and whatsapp chat on facebook.
4. If I play heavy games there is a sound coming from the screen. It sound like a short circuit sound and keep coming till game is going on and go away after that. This happens sometimes and not everytime. If charger is connected then sure it will come.
5. My phone is dual sim and sometimes or few times in a day both sims signals will go off and come back again. Its like airplane mode. But this never happened when I was using only one sim.
Yeah rest my phone is okay.
using latest update 7.0 original firmware.
Anyone faced these issues or any reason why so many issues ?

Question Random reboot - any Pixel 6 (non pro) users affected?

Wazzup.
Over at the Pixel 6 Pro fair, we have quite the number of people having problems with random reboots. We are trying to narrow it in - Android12? Pixel 6? Software? Hardware?
So - anyone here with the same set of problems? Or does the Pixel 6 not have that kind of issue?
For reference: https://forum.xda-developers.com/t/random-reboots.4353231/
I have gotten several random reboots as well. 256gb seafoam pixel 6. In particular, I was using "Frep" automation app (unrooted, used pc to start server) to do repetitive image searches in a game. Also the phone was sitting on a wireless charger while doing this. I noticed my phone felt pretty warm, wonder if it could be overheating?
Could be a naughty 3rd party app. Have you tried safe mode?
I posted this here:
P6 Bluetooth Problems
My p6 will see most some of my Bluetooth devices (laptop, tablet, TV, earbuds) . It pairs with the earbuds, but everything else it will try and pair, usually does not. If and when hen it does pair, that pairing is dropped dropped within 5 secs...
forum.xda-developers.com
My random reboots (or crashes that forced me to reboot) almost entirely stem from the wifi+bluetooth implementation. I found a sure-fire way to crash it during setup. Without word vomiting here, connecting the P6 with and to other devices has proved more difficult than any previous Pixel (for me).
mruno said:
Could be a naughty 3rd party app. Have you tried safe mode?
Click to expand...
Click to collapse
Not yet. It's also hard to "force" it (the reboots, I am not able to replicate it manually). Yesterday it just randomly happened whilst the phone laid idle next to me, thrice at the morning, about one time through late afternoon, then one time evening. I just notice the screen lighting up, then the Google logo comes, meaning the phone restarted.
I'm also pretty sure that Bluetooth/Wifi settings differed when the reboots happened, ergo at some times bluetooth was on, then when it rebooted, bluetooth was off. At no time when the reboots happened had I a bluetooth device connected. WiFi was online though, all the time.
What all the reboots have in commong though (at least the ones where I am concerned), is that the phone is just laying next to me, or somewhere, being in idle - doing as far as I know, nothing. It never happened when I used the phone or put it under load, so my P6 never "crapped" out under me. That's why I am not that concerned about this as of now, but it's certainly a nuisance to unlock the phone every time with my darn pin.
(Concerning 3rd party app) - I'd say that's unlikely. I copied my files over from my Pixel 4 XL and have not yet added one singular other app to my P6 Pro, so it should have gone naughty before my transfer over.
Hi! I experienced a big crash on the pixel 6. When I was configuring telegram, the app crashed and then the screen got black. After a minute it rebooted to the Google logo with a loading bar underneath. It was blocked in that state, but I could reboot it with volume up + power button.
I was pretty scared as the usual button down + power button didn't do anything lol
12 (SD1A.210817.036) on my pixel 6, occurred randomly when opening camera app. Happend 7-10 times.
dirtyissa62 said:
12 (SD1A.210817.036) on my pixel 6, occurred randomly when opening camera app. Happend 7-10 times.
Click to expand...
Click to collapse
Odd. I never had a problem whilst using the phone, my phone only rebooted when laying idle (even though today I had no reboots at all, alas I didn't use the phone much, maybe 2h SoT without any heavy lifting).
Something in android 12 is bugging around, maybe we have to open support tickets.
dirtyissa62 said:
Something in android 12 is bugging around, maybe we have to open support tickets.
Click to expand...
Click to collapse
I just talked for a while with a Google rep and he said that they are not aware of any reboot problems, no people over at Google Forums have reported such a thing. "We do not monitor Reddit or XDA" - so he said he opened a support ticket to the responsible team and they would look into it, he also asked that I / we report/feedback this under -> Settings -> Tips & Support -> Feedback.
We also talked about a lens flare problem, that at least the Pixel 6 Pro has. If you shot some photos where the sun is directly shining into the camera, you might want to re-check them. Most of mine have either some sort of big circular green dot in them, or a big beam of light like in a phone with a very bad HDR processing. It seems to be some sort of software glitch, he also reported that.
So hopefully those things can get fixed.
This was the follow-up email:
Thank you for contacting Google support.
This email is regarding the chat conversation we had earlier today, I'm sorry we weren't able to complete it. Hence I wanted to follow up via email to ensure all your queries have been answered.
Please re-launch the camera app and check if the issue is fixed.
Please be assured our developer team is working on this to fix it as soon as possible. We would really appreciate your kind understanding as we work on this to fix it for you.
If there is anything apart from this that needs clarification, please feel free to reply back to this email. I'll be more than happy to assist you.
Thanks!
Nova
The Google Support Team
I'm having similar restarts while phone is sitting on a table doing nothing. Tried a factory reset and was fine until overnight on charge and it happened again.
Also have had a few times where wifi has stopped working for some reason. Not sure if related.
Not had any reboots but quiet a few app crashes in especially FB will be scrolling away and bang just closes also Amazon app ,
Well that was interesting.. When it rebooted that time, it gave me an error screen saying it could not load and may be corrupt. I had two options, try again and factory reset. Try again got me back running, but I'm wondering do I got as defective device now.. or if it's software related.
So after a lot of messing around, I think I have narrowed down what may be causing my reboots. It only seems to happen when I am using "Frep" to play macros on a game while charging my phone.. the phone gets pretty hot, and reboots when I tap the screen or try to swipe home or recent apps. Maybe its overheating, or maybe its "Frep" playing naughty.. but Frep did work perfectly fine on my old $200 used Nord N10 5g. Will update if it reboots while not doing this.
no reboots or crashes so far, not doing any gaming - but using phone for email, surfing, whatsapp etc and also a work profile for MS outlook and teams.
I have/had similar issues with my Pixel 6 (128GB - europe unlocked).
I was transferring old data via cable from my old (Xiaomi Mi A1) to the Pixel 6. This resulted in sluggish performance, crashes every 15 minutes. The crashes would randomly occur and behave mostly like this:
Try to unlock phone with fingerprint sensor
Fingerprint sensor lights up, nothing happens, no haptic response
Swiping up to the PIN entry. Enter PIN and hit enter. Nothing happens. Now freeze.
Screen turns black and it takes phone to reboot on average ~7minutes
Factory Reset; Installed apps manually (standard messaging apps, no games etc), better performance, problem persists
Factory reset; boot into safemode. It now took way longer to provoke the issue. But it still happened.
After this I contacted the customer service and they will provide me with a replacement. But now after a night of idle, the phone was working for 3-4 hours without any issue at all with most of my apps installed. It just now went into a random reboot (could only notice because it asked for PIN because of the reboot). But not the 8 minute blank black screen type of reboot.
I am really unsure what is the issue at hand here. But have to say that experience is less than ideal.
Mine just happened last night, not charging or running anything 3rd party apps (all from App Store). I tried to use the camera after eating dinner and noticed that double clicking power button doesn't open the camera anymore. After unlocking the phone it appears that the phone has restarted.
Is anyone running Private DNS on their system like Adguard DNS or NextDNS? I did some searching and people reported some private DNS were causing Android to crash. It was suppose to be fixed in previous Android versions but it could be back again.
I haven't noticed any random reboots (and the lock screen will require a pin to be entered after reboot and says this on the screen, so you should know the phone rebooted). I've had the P6 since the official release date. In fact, I haven't restarted the phone in days.
I run a wide variety of apps. Some from the Play store and some sideloaded. I think that any reboot issues are probably app related. Remember that A12 is very new and the are surely still some compatibility issues that app developers haven't found/fixed yet.

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