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Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
I haven't had any of those problems.
WM6 lag is basically gone now and the keyboard lag is gone.
Everything is WAY more responsive and the memory leaks seem better so far.
The memory "leak" / Cacheing is more managable, and the device isn't as laggy.
I've had no problems at all. I'm loving it.
cbunting said:
Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
Click to expand...
Click to collapse
my MOGUL also goes into Perminant sleep if I let it sit.
i've had to take out the battery about 4 times just today.
anyone know why this could be?
Me too
Got the same problem installed last night. Woke up got into the car and checked phone sleeping had to soft start. Then same thing at least 3 times today. Also watched a short video in MP and it was show a few sec then sleep. Soft start and then you could watch it. Seems like after being on for a couple of hrs phone runs out of memory or something a freezes up?
claude9039u said:
Got the same problem installed last night. Woke up got into the car and checked phone sleeping had to soft start. Then same thing at least 3 times today. Also watched a short video in MP and it was show a few sec then sleep. Soft start and then you could watch it. Seems like after being on for a couple of hrs phone runs out of memory or something a freezes up?
Click to expand...
Click to collapse
Check your power setting setup, maybe it's set to turn the device completely off after 1min etc... For some reason my phone never shut off even if I let it set idle for more than 30 mins like it was set to do. Perhaps with the ROM update it actually does what it's supposed to now. Just an idea.
it's not supposed to TURN OFF as in shut down, it's just supposed to sleep. and it never comes out of sleeping mode. i've had numerous other problems, with bluetooth, etc... going back to Colonels rom, which was much more dependable.
cbunting said:
Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
Click to expand...
Click to collapse
i too loaded it yesterday as well, but i want to wonder if you did a hard reset before you installed the rom. i did it, and it gave me no problems at all with radio version 1.47.00... oh, and the phone automatically cuts off when the alarm goes off while you charge it overnight (a big no-no, but you probably know this as well, but i ain't mad at ya). if you got anything, feel free to PM me. thanks in advance.
Thesian said:
The memory "leak" / Cacheing is more managable, and the device isn't as laggy.
I've had no problems at all. I'm loving it.
Click to expand...
Click to collapse
Mine's still leaking, badly too.
Any of you try to use BT on this new rom?
If you did you'd know that this rom is worthless
-mark
The culprit appears to be the 1.47 radio. The 1.47 radio coupled with any rom version will experiance sleeping, bt and other problems.... so I am rolling back to 1.40 radio to see how it acts
As a tech in a corporate sprint store, i'd be interested in the details behind this "sleep mode" issue. What are ppl running? How can I, in the store, reproduce the problem? Is it reproducable on command or guaranteed, or is it hit or miss?
As I've said, I have the new Rom and Radio, and have no new issues, and the memory "leak" / cache issue isn't gone, but its definetly not as bad, the OS even seems to have a SLIGHTLY smaller ram foot print... maybe just a few megs smaller, but smaller on my device.
cbunting said:
The culprit appears to be the 1.47 radio. The 1.47 radio coupled with any rom version will experiance sleeping, bt and other problems.... so I am rolling back to 1.40 radio to see how it acts
Click to expand...
Click to collapse
I tried that. The 1.40 radio with the new ROM still had all the new bugs.
D-pad cutting in and out...
I have found that if I push the power button to put the phone to sleep when it stops working, then turn back on, the d-pad works again. This seems to get it back to working. I wish that they could just get it right...
Jim
How do you get the new ROM?
I haven't updated yet, plan to over the weekend, but I would suggest anyone having problems to stop and consider their setup first...
What programs are installed that could cause problems?
What registry hacks have been done that may cause problems?
What configuration settings might need reset that may cause problems?
For example, after a hard reset, Enhanced Network over USB is enabled by default, and this often causes Active Sync to have issues. Likewise, power management tweaks will have reverted to defaults and you may like a more finely tuned setup.
As for memory leaks being better/worse, you may have programs installed that are out of date/buggy.
I realize it's easier to jump on the "this sucks" bandwagon, but it doesn't help you or other users with legitimate problems when no consideration is given to what is causing a given problem.
These situations are precisely why the instructions tell you that EVERYTHING will be erased. This is a good thing since it forces you to clean house, but it also means you have to pay attention to those things you often neglect or may have changed ages ago and forgotten.
Finally, if all else fails, try the ROM update again. Sometimes things go wrong.
Sorry if this seems like a rant, I just want people having issues to place blame where it truly belongs. After considering these matters, if you still have problems, definitely let HTC and the rest of us know.
Best Regards,
Aaron
Sorry, it's not anybody's installed programs. The bugs show up with nothing else but the bare ROM.
It's a train wreck.
There are more details on ppcgeeks and pdaphonehome -
http://forum.ppcgeeks.com/showthread.php?t=10366
Basically, on a stock ppc-6800 phone with nothing else installed, the BT keeps shutting off.. For me whenever a call comes in or after using my headset for a few minutes on an outgoing call...
-mark
Clean rom, nothign changed at all, it sucks, clearly. We are the beta testers obviously, as usual, with most products today
I installed the new ROM after backing up with SPB Backup, then installed my backup file back on and I haven't noticed any issues. I don't use bluetooth however, so I can comment on that. But, I haven't had the sleep issue others are describing either.
after being on for 12 hours straight.
is this normal? or is it one of those automatic precautionary measures built in?
It happens. It's just part of owning a smart phone. iPhones do it, my old Blackberry did it, my wife's Motorola Backflip does it, and my Atrix does it. If it just reboots once in a blue moon don't alarm yourself. If it starts to reboot often like a couple of times a day then you may need to call Tech Support, visit a ATT Device Support Center, or exchange if you are during your 14 day window.
I have never seen any of the phones I have had, my wife has had, or my children have had randomly reboot. That doesn't mean they never did it, but as much as we use our phones, I think we would notice random reboots. Your phone shouldn't ever randomly reboot unless it's programmed in the software to make it do so. That being said, if it has only happened once and has no repetative nature, I probably wouldn't worry.
its happened one other time before. and it happened in the middle of the night while i was sleeping which made me very irritated when those "chimes" sounded
Do you have any apps installed which might be causing a reboot?
I have TiBu set to backup 3 nights a week, and then reboot the phone after the backup completes at 5am.
Is it possible you have installed something which has a setting enabling reboot?
No, I checked the apps thing already the first time it happened and thought it was all good until yesterday.
the last time it happened was over a month ago, so it might just be a totally random thing?
facetubespam said:
after being on for 12 hours straight.
is this normal? or is it one of those automatic precautionary measures built in?
Click to expand...
Click to collapse
If you are in a troublesome signal spot, that is definitely prone to happen...
CaelanT said:
I have never seen any of the phones I have had, my wife has had, or my children have had randomly reboot. That doesn't mean they never did it, but as much as we use our phones, I think we would notice random reboots. Your phone shouldn't ever randomly reboot unless it's programmed in the software to make it do so. That being said, if it has only happened once and has no repetative nature, I probably wouldn't worry.
Click to expand...
Click to collapse
A couple of years ago I lot track of how many people were having phone reboots in South Florida. This was mainly an AT&T/Nokia issue, but goofy signal areas can really screw with any phone.
Case in point, one of my friends has a local bar by him that we sometimes hang out. No matter which AT&T phone was used, the signal bar will go from 3G/Edge and sometimes give up and reboot over and over.
I though it was more of a switchover from 3G to EDGE, but even when I forced it to stay on 3G or EDGE it would still random reboot. Weird...
So I noticed my messages were ahead by a few mins a while back, but never thought to check until now. I had just assumed that the time would be correct as it pulls it automatically.
However I checked it today after googling what the actual UTC time was and my phone is +3 mins against what it should be. This seems crazy that such a fundamental thing could be so out of whack.
I have changed the time manually, but really I would like the auto update to be correct as it should be. Is anyone else experiencing this problem?
I am UTC London.
hi there,
same problem here. my time's always wrong. also about +3min.
also when i set time manually, it takes a couple of days until it's wrong again...
Yea, I set it manually just after this post, and it back out of whack again now.
Same here. Can't think of any reasonable explanation for it!
Today, my phone is in sync, fingers crossed it lasts
I cant believe this isn't a more widespread issue, I know its not my carrier as I have other phones that I can put my sim in and it doesn't have the same problem. To me it seems like a software bug, but if this was the case there should be droves of people in this thread complaining about it and solutions via a google search, but there is just nothing...
Would be interested to hear if there are any other Lumia users reading this thread that have time that works just fine, maybe help to narrow down what is different about the few of us that have out of sync time. It really bugs me
I'm in the UK on T-mob and my time is constantly +3mins.
mdsharpe said:
Same here. Can't think of any reasonable explanation for it!
Click to expand...
Click to collapse
This might be the cause or may not, but it is funny how 1sec can crash whole internet:
[URL="http://news.cnet.com/8301-17938_105-57461756-1/leap-second-june-30-to-be-longer-than-other-days/"]http://news.cnet.com/8301-17938_105-57461756-1/leap-second-june-30-to-be-longer-than-other-days/[/URL]
Food for thoughts:
http://googleblog.blogspot.de/2011/09/time-technology-and-leaping-seconds.html
http://en.wikipedia.org/wiki/Leap_second
http://www.nasa.gov/topics/solarsystem/features/extra-second.html
heard about it;s caused by hardware issue ,somewhere in CPU has turned into a wrong frequency so the time goes wrong,
i have check this carefully and i found it's 10seconds faster per day
The time should be set by the internet, as most phones are, so even if it got thrown by 1 sec it should be fixed as soon as it gets updated.
If you have the phone on manual time it seems to stay correct, but obviously this means I stand a good chance of being late/early for work when the clocks go back/forward
Just realised mine was too, said 5:17pm when it was 5:13pm by my PC sync'd to time server
710, o2 UK
Same problem, not just with auto
Edit: I have the 800
Mine always seems to end up about 2-3 mins out, I left it for a month or so once just to see and it ended up at about 5 mins fast! I'm on 3 (UK) and my previous phones never had this problem, and my girlfriend has the 710 also on 3 and hers is fine! I've tried it on auto as well as manual and both result in time being out, seems like a hardware fault :crying:
Yep, mine is always wrong too.
Barrie
Same problem here. So, does anybody know how to fix this issue? Seems that this behaviour only exists if I trun my phone off sometimes.
goldfinch711 said:
Same problem here. So, does anybody know how to fix this issue? Seems that this behaviour only exists if I trun my phone off sometimes.
Click to expand...
Click to collapse
same problem here
7iain7 said:
same problem here
Click to expand...
Click to collapse
after looking into this the problems lie with the way the phone gets the time i think its using NITZ (http://en.wikipedia.org/wiki/NITZ)
so if the carrier does not support NITZ then the phone will not update the time.
I think android devices get there time from google services & not NITZ
I have been using my AT&T black Lumia920 for about 2 weeks now. It runs Portico out of box (maybe, dont actually remember). I have been a WP7 user since launch so I know how windows phone works.
The first 3 days on Lumia 920 were fine, everything went well, however starting from the 4th morning I noticed the phone wont wake up by pressing the power button, nor did the alarm sound. I had to soft reset to power up the phone. So simply it's sleep of death. This happens every night and occasionally happen during day time when I leave the phone for a few hours.
4 days ago I cant bear the problem anymore so did a hard reset then flashed Rogers ROM on it. However after I reinstall some of my previous apps the phone wont wake up again. I looked into the backgroud loading apps and uninstalled Engadget, the phone did make it to the next morning. However after I got a few other apps from the marketplace the phone is dead in mornings again. I cant figure out if this is an app issue or system issue this time.
Anyone else having this problem? Should I request a replacement phone?
amtrakcn said:
I have been using my AT&T black Lumia920 for about 2 weeks now. It runs Portico out of box (maybe, dont actually remember). I have been a WP7 user since launch so I know how windows phone works.
The first 3 days on Lumia 920 were fine, everything went well, however starting from the 4th morning I noticed the phone wont wake up by pressing the power button, nor did the alarm sound. I had to soft reset to power up the phone. So simply it's sleep of death. This happens every night and occasionally happen during day time when I leave the phone for a few hours.
4 days ago I cant bear the problem anymore so did a hard reset then flashed Rogers ROM on it. However after I reinstall some of my previous apps the phone wont wake up again. I looked into the backgroud loading apps and uninstalled Engadget, the phone did make it to the next morning. However after I got a few other apps from the marketplace the phone is dead in mornings again. I cant figure out if this is an app issue or system issue this time.
Anyone else having this problem? Should I request a replacement phone?
Click to expand...
Click to collapse
I have this same issue but I on;y have it at home where cell signal is garbage.
If I'm at work (in the city) i have zero issues.
If I work from home the phone will SOD more than once in an 8 hour period.
I'm curious, do you have a strong signal all of the time?
quiksandjesus said:
I have this same issue but I on;y have it at home where cell signal is garbage.
If I'm at work (in the city) i have zero issues.
If I work from home the phone will SOD more than once in an 8 hour period.
I'm curious, do you have a strong signal all of the time?
Click to expand...
Click to collapse
Signal is medicore at home where I charge, I use the phone a lot during the day so I cant really tell if SOD happens when siganl is good.
I don't think it has to do with the Signal. Me and my wife both have the Lumia 920 on the same Network, my wife never had this issue, I have it almost every day... I'm currently trying to get a replacement.
that happened to me once or twice before flashing portico, after flashing it never happened again
amtrakcn said:
I have been using my AT&T black Lumia920 for about 2 weeks now. It runs Portico out of box (maybe, dont actually remember). I have been a WP7 user since launch so I know how windows phone works.
The first 3 days on Lumia 920 were fine, everything went well, however starting from the 4th morning I noticed the phone wont wake up by pressing the power button, nor did the alarm sound. I had to soft reset to power up the phone. So simply it's sleep of death. This happens every night and occasionally happen during day time when I leave the phone for a few hours.
4 days ago I cant bear the problem anymore so did a hard reset then flashed Rogers ROM on it. However after I reinstall some of my previous apps the phone wont wake up again. I looked into the backgroud loading apps and uninstalled Engadget, the phone did make it to the next morning. However after I got a few other apps from the marketplace the phone is dead in mornings again. I cant figure out if this is an app issue or system issue this time.
Anyone else having this problem? Should I request a replacement phone?
Click to expand...
Click to collapse
I've had this issue, I really never payed too much attention to it but its happening more often lately, with my wife having power button issues on her iphone 5 I began to think that mine was too having the same problem. But I can actually feel the button clicking which is something I can't feel with my wife's phone.
Nokia store updates to blame?
I've been having the same issue since I bought the device. It only wakes up after pressing the VolDown-Power combination.
My device has been running the Portico update out-of-the-box (8.0.10211.204).
To see if I could pinpoint the issue, I have been wiping my device and start all over. The wipe has been done last Friday night.
About 30 minutes after initial installation it prompts me for 6 Nokia updates:
* access Point
* network+
* accessories
* audio
* display+touch
* extras+info
This time, for the first time, I have NOT applied any of these updates, and until now it has not hung.
Another thing I noticed in the past is that when I disconnect from the charger (either cabled or wireless) it makes a sound.
After applying these updates in the past that sound was gone.
I will see if my phone keeps working throughout the week and then install the updates to see what happens next.
Loki1973 said:
I've been having the same issue since I bought the device. It only wakes up after pressing the VolDown-Power combination.
My device has been running the Portico update out-of-the-box (8.0.10211.204).
To see if I could pinpoint the issue, I have been wiping my device and start all over. The wipe has been done last Friday night.
About 30 minutes after initial installation it prompts me for 6 Nokia updates:
* access Point
* network+
* accessories
* audio
* display+touch
* extras+info
This time, for the first time, I have NOT applied any of these updates, and until now it has not hung.
Another thing I noticed in the past is that when I disconnect from the charger (either cabled or wireless) it makes a sound.
After applying these updates in the past that sound was gone.
I will see if my phone keeps working throughout the week and then install the updates to see what happens next.
Click to expand...
Click to collapse
I tried the same, didn't work. Then what I did was uninstalling each one of those apps (my update list was bigger but some i couldn't uninstall as they were system settings) and then installing them back on the device instead of updating. No "SOD's" since, and i've had a lot. Hope it stays this way Either way I'm hoping the next update from nokia will fix these kinds of things.
Cheers!
mateusm said:
I tried the same, didn't work. Then what I did was uninstalling each one of those apps (my update list was bigger but some i couldn't uninstall as they were system settings) and then installing them back on the device instead of updating. No "SOD's" since, and i've had a lot. Hope it stays this way Either way I'm hoping the next update from nokia will fix these kinds of things.
Cheers!
Click to expand...
Click to collapse
I have the same problem but I think that is related to notifications, after uninstalling apps that used push notifications the phone last longer before it goes to SOD. If I use skype and whatsapp a lot the phone SOD more often and more frecuent too when I have it in my pants pockets.
I've never tried not installing the updates and the phone is wih the carrier so I can't test
I had several issues with this, and here on the forums I have made several posts thinking it was because the Keep WiFi on. But it is not!
I think it might be Battery App related. Or some other app, as some1 noted, possibly because of push notifications.
I had the last SOD several days ago, I have turned on Keep WiFi on, no SOD so far, yet before it was like several hrs after it was turned on. Also, I had overheating of the device on 2 occasions, then I have uninstalled EverNote, and everything worked fine. Again 4-5 dasys ago I had the second overheating issue, and the phone was in stand-by whole the time, I turned it off, waited 30 secs, turned it back on, no issues so far.
So, for now I cannot say what the trouble is except it is NOT OS related, it is APP related (probably an app with push notification).
The solution? Pretty unpopular, but that is the only 1, except for hard reset. Uninstall all the non-system apps from the phone, and install them back 1 by 1, and testing each app at least 24 hrs.
So far, the "safe apps" are:
[My] Windowsphone
2013 FIa Formula 1
Accuweather
Any Converter
App Deals
Archiver
Assistant WP7
Box
Battery
Chrync
Cloudy Box
XE Currency
Flashlight
GDrive
GSMArena RSS
HERE (all of them)
Michelin travel
MSN
myAppFree
NFC Interactor
PDF Reader (from pompolutz)
Ringtones
Shift Scheduler
Shrink Storage
Skype
Speedtest
Speedtest.net
Viber
Wake My PC
WhatsApp
WPCentral
Ofcourse this list is far from final, but it will give u some idea what I am using, and so far I have no SODs (Thank God)
How long has it been since the last SOD?
miodrage said:
I had several issues with this, and here on the forums I have made several posts thinking it was because the Keep WiFi on. But it is not!
I think it might be Battery App related. Or some other app, as some1 noted, possibly because of push notifications.
I had the last SOD several days ago, I have turned on Keep WiFi on, no SOD so far, yet before it was like several hrs after it was turned on. Also, I had overheating of the device on 2 occasions, then I have uninstalled EverNote, and everything worked fine. Again 4-5 dasys ago I had the second overheating issue, and the phone was in stand-by whole the time, I turned it off, waited 30 secs, turned it back on, no issues so far.
So, for now I cannot say what the trouble is except it is NOT OS related, it is APP related (probably an app with push notification).
The solution? Pretty unpopular, but that is the only 1, except for hard reset. Uninstall all the non-system apps from the phone, and install them back 1 by 1, and testing each app at least 24 hrs.
So far, the "safe apps" are:
[My] Windowsphone
2013 FIa Formula 1
Accuweather
Any Converter
App Deals
Archiver
Assistant WP7
Box
Battery
Chrync
Cloudy Box
XE Currency
Flashlight
GDrive
GSMArena RSS
HERE (all of them)
Michelin travel
MSN
myAppFree
NFC Interactor
PDF Reader (from pompolutz)
Ringtones
Shift Scheduler
Shrink Storage
Skype
Speedtest
Speedtest.net
Viber
Wake My PC
WhatsApp
WPCentral
Ofcourse this list is far from final, but it will give u some idea what I am using, and so far I have no SODs (Thank God)
Click to expand...
Click to collapse
In the last 3 weeks I had 1 SOD, that last one 8 days ago. And that happened very strangely, I have received an email (heard the sound), and since my phone was in my hand I immediatelly pressed the power button, and the screen didn't come on. Tried 2 more times, and I knew what happened, so I did a soft reset and that was that. From that time, no SODs.
Is this issue limited to certain ROMS or non AT$T models? I have had mine for 3 months now and have yet to have the SOD and I have even recently ran the OTA update and still no SOD two weeks after that OTA.
I got the same issue with my Lumia 920 (European network/sim unlocked). Happened once after night and already twice during the day... . Phone has all latest updates installed... no idea what to do...
galtom said:
I got the same issue with my Lumia 920 (European network/sim unlocked). Happened once after night and already twice during the day... . Phone has all latest updates installed... no idea what to do...
Click to expand...
Click to collapse
Review what apps u have installed. I think I have proven that it is push, and app related. Possibly even some battery app is responsible for this. Try uninstalling some apps, and to see what will happen.
Well, basically I got my phone back from the carrier it passed 5 days of monitoring without SOD and after 24 hours in my hands it happened. I did a hardreset to my phone to clear all my info before giving it to the carrier and now I'm sure that is some kind of app or at least a function that isn't often used by the OS.
I don't know if a flash could fix the issue since not everyone is experiencing the problem.
In my case it seems that the issue is increasing in its frequency...
I think I will have to go to Nokia Care Centre
1308 update seems to have solved this issue. At least 4 me.
My phone does not show any updates available
Got my phone yesterday and today it was in SOD. Luckily I woke up earlier than planned. Have a meeting today and things like this is fatal.
I need to be able to rely on the alarm on my phone.
Is there some way of disabling push notifications for apps, like in iOS? That would help a lot in this case, as it seems it's caused by push notifications.
Regards
Izaac
Hi, I recently updated my phone to Android 4.4.4 and now I am having this issue: Every time the phone acquires a cell signal, GPS turns on about 10 seconds later and stays on for a long time. This happens even if the GPS and location services are turned off. As a result my battery drains in half the time that it used to. If I stop IQ Agent process, GPS icon immediately goes away until the next time phone reacquires the signal. This happens multiple times a day. I can easily reproduce the problem by toggling airplane mode. I don’t think it’s a conflict with any of the apps because the problem exists if I boot into safe mode. I called HTS but they never heard of it, said they will escalate the problem to the developers, but I don’t know if anything will be done. Does anyone else experiencing the same problem? My phone is not rooted and locked.
Thanks…
madelman99 said:
I called HTS but they never heard of it, said they will escalate the problem to the developers, but I don’t know if anything will be done.
Click to expand...
Click to collapse
That usually means nothing will be done.
I haven't heard of this. I typically recommend backing up your data, and doing a factory reset; as this often (although not always) clears up random bugs after an OTA. Smart of you to eliminate the possibility of 3rd party apps by trying Safe Mode. But there may still be some migrated user settings causing a conflict.
redpoint73 said:
That usually means nothing will be done.
I haven't heard of this. I typically recommend backing up your data, and doing a factory reset; as this often (although not always) clears up random bugs after an OTA.
Click to expand...
Click to collapse
I was hoping to figure this out without doing a factory reset. I know I am not the only one with this issue, I've seen others with the same problem on different forums...
redpoint73 said:
That usually means nothing will be done.
I haven't heard of this. I typically recommend backing up your data, and doing a factory reset; as this often (although not always) clears up random bugs after an OTA. Smart of you to eliminate the possibility of 3rd party apps by trying Safe Mode. But there may still be some migrated user settings causing a conflict.
Click to expand...
Click to collapse
Some (including myself) have noted that this has something to do with carrier IQ services.
GPS
I just got off the phone with ATT just yesterday, and I can confirm they are aware of the issue. But seeing how Lollipop is just around the corner, you might want to wait a bit, unless of course you're in dire straits.
o0RaidR0o said:
I just got off the phone with ATT just yesterday, and I can confirm they are aware of the issue. But seeing how Lollipop is just around the corner, you might want to wait a bit, unless of course you're in dire straits.
Click to expand...
Click to collapse
The HTC tech also said that Lollipop will be out soon, in fact he said they are in stage 2 testing (whatever that means). I just hope that the problem will not migrate to Lollipop.
I'm having a similar issue with my phone. Been sitting on my desk trying to charge, but it can't because the GPS is sucking away the battery.
Others over at AndroidCentral are complaining about the same thing.
Unfortunately I'm new here, so I can't post a link, but you can search for android central 494182-massive-battery-drain-gps-constantly
Also on Android Central: 494174-how-do-i-stop-my-gps-icon-flashing-att-htc-one-m8
Douglas_D said:
I'm having a similar issue with my phone. Been sitting on my desk trying to charge, but it can't because the GPS is sucking away the battery.
Click to expand...
Click to collapse
You can turn off the GPS by stopping IQ Agent Service. It should stay off until the cell data connection is lost.
I think everyone should call them so they know it is happening to a lot of people. Otherwise nothing will get done. I am surprised that there is not that much chatter out there. It was hard to even find forum discussions.
Funny I just posted the same question in the generic M8 Q and A section. I just noticed it too. My battery life has not been affected that I can see after going through the data. I've gone and disabled any app that uses the GPS service but it's still coming on so it's not an app or app update that I can tell. I guess I can wait until LP comes out.
So far so good since I've stopped IQ Agent Service. It hasn't popped back up and I've made 5 or 6 phone calls since then.
I think I solved it…
I think I solved it… I believe the app DriveMode was causing an issue. Here is what I think happened. When I got my phone a year ago, I immediately disabled few apps, DriveMode was one of them. I believe the recent update was designed to more closely interact with DriveMode and even though the app was disabled, it appeared that as soon as the phone acquired data connection, it tried to determine whether or not the user was moving. When I re-enabled the app, I disabled it internally (within the app) and I guess that told the OS not to bother determining if the user was moving anymore. Here are the steps: I re-enabled DriveMode, I then went to google play and updated it to the latest version, I opened the app and immediately noticed GPS icon turned on, the screen appeared telling me to enable GPS, I checked ignore check box and left the location service running in battery save mode. I closed the Drive mode app and left it along without disabling it. I did this yesterday and haven’t noticed GPS turning on even once since then.
I hope this helps everyone solve this annoying problem; please let me know if this works for anyone…
madelman99 said:
I think I solved it… I believe the app DriveMode was causing an issue. Here is what I think happened. When I got my phone a year ago, I immediately disabled few apps, DriveMode was one of them. I believe the recent update was designed to more closely interact with DriveMode and even though the app was disabled, it appeared that as soon as the phone acquired data connection, it tried to determine whether or not the user was moving. When I re-enabled the app, I disabled it internally (within the app) and I guess that told the OS not to bother determining if the user was moving anymore. Here are the steps: I re-enabled DriveMode, I then went to google play and updated it to the latest version, I opened the app and immediately noticed GPS icon turned on, the screen appeared telling me to enable GPS, I checked ignore check box and left the location service running in battery save mode. I closed the Drive mode app and left it along without disabling it. I did this yesterday and haven’t noticed GPS turning on even once since then.
I hope this helps everyone solve this annoying problem; please let me know if this works for anyone…
Click to expand...
Click to collapse
I like this idea -
However, I was able to get rid of this issue by disabling the carrier IQ service. I did this using an application called Disable Service from the Google Play store.
Works like a charm, and has the added advantage of disabling the IQ service intrusion.
DanGeorges said:
However, I was able to get rid of this issue by disabling the carrier IQ service. I did this using an application called Disable Service from the Google Play store.
Works like a charm, and has the added advantage of disabling the IQ service intrusion.
Click to expand...
Click to collapse
Unfortunately this only will work on rooted phones, mine is not.
madelman99 said:
Unfortunately this only will work on rooted phones, mine is not.
Click to expand...
Click to collapse
Just want to throw my $0.02 in here....I'm having hte same issues noted in the thread, and it's murdering my battery life. I typically get 24-30 hours of battery life easily on this phone, but now if i dont spend all day killing IQ Agent, i get about 7. I can't root my M8 due to some work restrictions, so it's all manual IQ Agent task killing fo rme. although I was EXTREMELY active yesterday in killing the service ~30 times throughout the day yesterday, Android System (where IQ Agent lies) still managed to run 2hr 24 minutes of GPS on, according to two different battery/service monitoring apps. This, mind you, all occurred without my actual GPS toggle ever being switched on.
I'm waiting for a call back from HTC, and AT&T punted completely and denied any knowledge of why it would happen (although ironically offering to remote into my phone to "diagnose" the issue, which I could not do becuase I was in transit when I called and they required I remain stationary...)
I'm 100% convinced it's entirely due to the IQ Agent task, or another involuntary watchdog service trigging IQ agent. This task is started under at least two distinct condition, with no fail:
my phone goes between 4G and LTE (Subway, between towers/coverage zones, all flipping day long in my concrete-and-steel office building...)
I make or receive a phone call (can feel teh phone get hot in ~2 minutes while on the phone).
switching in or out of airplane mode (which is really an extension of #1).
I love my M8 like crazy, but I cannot wait until my next phone because I absolutely refuse to purchase anything associated with a cell carrier ever again. Fvck that.
Agreed...DriveMode part of the problem
madelman99 said:
I think I solved it… I believe the app DriveMode was causing an issue. Here is what I think happened. When I got my phone a year ago, I immediately disabled few apps, DriveMode was one of them. I believe the recent update was designed to more closely interact with DriveMode and even though the app was disabled, it appeared that as soon as the phone acquired data connection, it tried to determine whether or not the user was moving. When I re-enabled the app, I disabled it internally (within the app) and I guess that told the OS not to bother determining if the user was moving anymore. Here are the steps: I re-enabled DriveMode, I then went to google play and updated it to the latest version, I opened the app and immediately noticed GPS icon turned on, the screen appeared telling me to enable GPS, I checked ignore check box and left the location service running in battery save mode. I closed the Drive mode app and left it along without disabling it. I did this yesterday and haven’t noticed GPS turning on even once since then.
I hope this helps everyone solve this annoying problem; please let me know if this works for anyone…
Click to expand...
Click to collapse
Agreed. I mostly followed these steps by downloading the latest DriveMode, walking through DriveMode setup, then disabling DriveMode and then stopping the IQ Agent Service. SInce then, GPS has performed as it should, only on demand. I did notice that when switching from mobile to a wi-fi network that requires a sign in that the GPS fires up. But again, killing the service stops the random GPS after logging into the wi-fi. So overall, much better than the constant on/off, but still ATT needs to resolve this at some point.
Have a carrieriq blocked/inactive build in testing so we shall see if it is indeed the culprit by end of day.
I've been testing this build for a couple of days now, and so far the GPS has stayed off like a good little app should. It only turns on when I expect.
Update/Reply From AT&T as of 03/23
Finally!!! An admission from AT&T that they jacked up our phones with their software update back in January. It's only taken a month and a half, 4 calls to text support, 3 attempts to reach their urgent care department (by the way... they are completely incompetent. They call from an unknown number, I normally don't answer but I also couldn't answer anyway due to being at work. They leave a message requesting you call a number in KY and leave a message. Left a message on two different occasions and provided the days and hours they could reach me. Of course they call whenever they want and the process starts all over) in addition to all this, I filed a complaint with the Better Business Bureau that resulted in a call back from a corporate executive. Now the only problem is they don't have a solution for the issue yet and probably won't do anything with the Lollipop update that "SHOULD" be released within the next 15 days. No one should have to go through this but I honestly think everyone should file a BBB complaint just to show AT&T a lesson.
Rebel3085 said:
Finally!!! An admission from AT&T that they jacked up our phones with their software update back in January. It's only taken a month and a half, 4 calls to text support, 3 attempts to reach their urgent care department (by the way... they are completely incompetent. They call from an unknown number, I normally don't answer but I also couldn't answer anyway due to being at work. They leave a message requesting you call a number in KY and leave a message. Left a message on two different occasions and provided the days and hours they could reach me. Of course they call whenever they want and the process starts all over) in addition to all this, I filed a complaint with the Better Business Bureau that resulted in a call back from a corporate executive. Now the only problem is they don't have a solution for the issue yet and probably won't do anything with the Lollipop update that "SHOULD" be released within the next 15 days. No one should have to go through this but I honestly think everyone should file a BBB complaint just to show AT&T a lesson.
Click to expand...
Click to collapse
So - was it Carrier IQ? Did they say what was going on?
I know they said they don't have a solution, but it would be useful to know what is causing this. I found that disabling the carrier iq service does the trick, and WNC's ROM, which has it disabled by default, also does the trick.
Thanks for the update. My phone started doing the GPS thing a couple of weeks ago and my battery life has been shot.
The weirdest thing is that my issues only started 2 weeks ago, instead of when the update occurred in January, so ATT must be doing something weird on their network as well