Hi guys. I'm totally new to the android/smart phone world btw. Anyways, I recently got my Samsung Galaxy S2... first thing I noticed, my touch screen wasn't working. I popped the battery in and out and then it started working as it should.
My phone was working fine this morning, then all of a sudden out of no where, the touch screen stopped working again. I've tried turning on/off the phone multiple times. I've taken out the battery and even my SIM card nothing... i'm worried.
Has this happened to anyone else? Is there a fix? Do i have to go through Samsung? I hope not. Incase anyone asks, I did not root my phone.
Any help/feedback would be appreciated.
When the touchscreen stops working... were you charging the phone at that time?
The first time i turned on my phone, was actually by accident and it was charging.
However, just earlier now, it was not. it was just sitting on my computer desk. The home button, lock button and touch capacitive buttons work.... but i can't get past the lock screen
you could try a factory reset to see if its software related, but it sounds like hardware. I would definitely Return the phone .
I guess I can't do a factory reset, since I can't get into any of the menus... man this sucks. I spent $900 *gulp*
To do a factory reset,
1. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press and hold the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose wipe data/factory reset.
touch screen not needed this way.
oo that's interesting... I tried it. and it didn't get to a boot menu. maybe I was doing it wrong. I tried a few different ways, but no success. It turns out I have warranty with the store. They're going to replace it for me Thanks for the feedback guys. Awesome forums.
Something similar happened to me yesterday. When I had the in-box USB cable attached to a BoxWave VersaCharger (combined AC/DC charger), and the VersaCharger was plugged into 120V AC, the touchscreen would stop working. As soon as I unplugged the USB cable from the SGS2, or plugged the VersaCharger into a 12V DC lighter socket, the touchscreen would work fine.
I've got the same problem as the OP... I had my phone charging overnight and this morning when I first went to use the phone I could not unlock the screen. I could wake the screen via the home button, and see I had a missed call etc but it just wasn't responding to touch. BTW I can't remember if when I first tried to unlock the phone if it was charging or not but really this shouldn't matter.... oh and btw, I'm not rooted or anything either! Naturally I rebooted the phone but still the same problem....so I tried a battery pull and still the same problem. Just now I did a factory reset but the touch screen still isn't working! I guess this is a hardware problem so I'm going to get it fixed under warranty by Samsung! Gutted that I will likely be without my phone for a week or 2!
EDIT, UPDATE...
Well, I was just on my way to the repair shop Samsung warranty had told me to take it too, and I took my sim card out to put in my old Hero (the only thing I hadn't tried!) and I couldn't believe it but the touch screen started working fine again! Weird, but that is now my advice if anyone else has a problem with their touch screen not working - oh and I took the sim out whilst the phone was still turned on. Crisis averted!
UPDATE 2
Sadly this has happened about 4 times to me now and I'm just waiting for the inevitable next time. Each time doing a factory reset then taking the sim card out seems to bring the screen back to life (though last time not immediately) but I shouldn't have to put up with this. Problem is, I don't want to send off a seemingly perfectly working phone to get repaired as I fear they will struggle to notice the problem, never mind fix it! I'm hoping a new firmware comes out soon, in the hope that it may resolve my issues...
Me as well ...
I have had this happen to me twice now (Touchscreen not responding).
The first time I had just installed a game and thought it must have been related to that. Pulled the battery and no joy, left it for a while and it came back to life...
Second time I was surfing the web and it stopped responding, pulled the battery and left it for maybe a minute but no joy .... pulled the battery again and left it for probably 20min and it came back to life. When it came back up I noticed the livewallpaper had been turned off and my widgets were gone from the homescreen.
What I did notice when it wasn't working was it had "safe mode" displayed at the bottom left of the screen
Have the Same Problem
Have the same problem i Mine and was super exicedat first it worked fine and after charging the touchscreen stopped working i pulled the battery out and put it back in but no luckso im gonna return mine to the shop hope they replace it
Moral:AT FIRST SUPER EXICTED BUT NOW SUPER ANGRY
Same issue - Is there ANY way to save my data before I send it in for repair/replace?
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
blaubeer said:
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
Click to expand...
Click to collapse
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Nitrile said:
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Click to expand...
Click to collapse
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
blaubeer said:
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
Click to expand...
Click to collapse
get a USB jig off ebay or amazon to reset the flash counter. should not cost more than 5 or 6 euros, shipped.
anyways you need to flash CF-root through ODIN if you are coming from stock. instructions are all in chainfire's cf-root thread.
Nandroid Restore
So I successfully rooted, used CWM to do a Nandroid backup, mounted the sd_card and saved the contents (including the nandroid backup) to my PC, reflashed the stock rom & kernel, usb-jigged it to get the counter back to zero/original and sent the phone in for repair. My efforts paid off as they repaired it without question under warranty. I just received the phone back and today set about restoring my backup:
Copied the sd_card contents I'd saved to my HDD back onto the phone
Re-roooted it with Cf-mod.
Used CWM to restore the backup I took before sending it in
It restored boot/system/data/cache successfully
selected reboot now in CWM
The result is that it is still missing all my apps. It only seems to have the "data" like my camera shots and SMS messages, system settings like whether bluetooth is on or off, the volume level, Wifi networks etc. So something was restored. But there is no Google Account configured, the lock screen picture is the default not the one I had beforehand, and as I said, all the apps - the main reason I did this whole thing as my personal data is all backed up to the cloud on a regular basis anyway - have not been restored. Am I confused? I thought a nandroid backup took a complete snapshot of everything, apps included.
Finding out the list of Apps I had in order to reinstall them is not an issue - I have a list of everything I had installed saved on AppBrain. But if I reinstall the apps, all the settings (or progress in the games) within those freshly installed apps will be back to square one, not where I left them, right? Or should I reinstall the apps and then restore the data partition over the top again?
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
achillies400 said:
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
Click to expand...
Click to collapse
Nope, no screen protector or any kind of case for that matter. Anyway, that isn't my issue anymore. The touch-sensitive unit was defective, the phone was repaired under warranty. My issue now is getting my apps & settings back. I have meanwhile read elsewhere that Nandroid doesn't back up the apps - pretty deceptive "backs up everything!" "it is like time travel" etc comments around here then.
Anyway, I reinstalled all the apps I had previously, and thought by reapplying the data partition from the nandroid backup it might then bring back the settings for the reinstalled apps. Instead all it did was remove all those apps again - now I am really confused. How come the restore DOESN'T bring back the apps I used to have, but DOES remove the ones I subsequently install. Does Nandroid touch the apps or doesn't it?
Touch screen not working
So i am having a very peculiar problem related to the GT-I9100 Touch Screen.
I bought the phone from Saudi Arabia and I live in Bangladesh at the moment. So for now I don't have warranty.
I bought it on 4th of this month. It had 2.3.3. So I updated it to 2.3.5. I did not use the phone much before that so I don't know if this problem was there before.
So here is the problem.
First time I noticed it when i pulled the phone from my pocket and could not unlock the pattern. First I thought I forgot the pattern. After sometime I noticed that i could not touch the buttons. I was dragging my finger over the points but there was no connecting line. I restarted the set. But it still did not work. After sometime I took the battery out. And after that it started normally and unlocked. And the touchscreen is totally fine.
I tested it using *#0*#. And every single point in the screen registers touch.
After that this happened couple of times. First couple of days I thought it was a pattern unlock problem. But i tried PIN and Password even using no unlock. It happened in every case.
So after couple of days it totally stopped happening.
But from yesterday it is happening again. And today it happened 3 times.
So today as I had no unlock protocol i tried tapping Home twice. As this brings on the voice command menu. And for the first time i was in the phone without touching the screen.And first i noticed the Menu and Back Soft keys works.And the touchscreen still does not work. And i noticed some thing weird. Always some thing in the screen is Selected. In Menu the + Icon is selected. In first screen the Map icon is selected. Also in Recent Apps the first App is selected. So after a lot of reboots it is back to normal again. Now i see something interesting. In the Battery Usage Graph i can see some really sharp drops. 3 times. Looks like when this happens phones charge takes a nose dive.
So here is the Gist.
Info related the Problem:
1. Usually happens when the phone is my pant pocket for sometime. It does not happen if it is sitting on the table.
2. Touchscreen gets totally disabled.
3. I have no idea why this happens.The exact reason behind it.
4. Battery Charge takes a nose dive when this happens. See the attached images.
5. I still don't know how to bring it back. Sometimes a simple reboot works. Sometimes I have to pull the battery. And sometimes it works on its own.
6. Every other function of the phone works. Like music playback using my UE 200vi music keys using PowerAMP, Siri(Android version), Call can be received using headset.
Battery nose Dive:
dl.dropbox.com/u/30943431/SC20111115-203017.png
dl.dropbox.com/u/30943431/SC20111116-202913.png
Also the selection
dl.dropbox.com/u/30943431/SC20111116-202146.png
So this is the thing. My biggest problem right now is, I don't know why it happens and I don't know how to bring it back from this situation. If I knew I could make sure I don't get it again or I would just fix it every-time. As when this happens I cant make calls or anything which requires the touchscreen.
So guys help me if you can by giving ideas. As i will not go back to KSA in 6 months. So buying a $550 phone unlocked was a total waste. As i cant use it here.
Thanks a million in advance.
---------- Post added at 09:29 PM ---------- Previous post was at 09:13 PM ----------
Sorry for this. But looks like i cant post outside links before i have 8 posts. So i removed the "ht tp : //" part of the links. Copy paste in browser address bar and it will open fine.
And also the next time it happens i will do a video to shou you guys.
Having the same problem while charging touch screen doesn't work
Stock charger and usb cable
i was on CM7 but that happend so i flashed stock but no luck
I will write more observations
hi all !
just a quick post for a few little questions i have, and havnt seen answer for in the forum. ive had my s3 for a little over 2 weeks, and have noticed a few minor issues which i havnt been able to fix,
firstly, i cannot work out how to get the address bar back on the browser, but only on the facebook mobile site, i have to scroll all the way to the top, where as other site the address bar remains there the whole time.
also i cannot save photos from the facebook site, but can other sites.
secondly , if the screen is off and i plug in the charger, the screen comes on and stays on, unless i press the power button, whereas with any other phone i have had, the screen just turns itself off after about 5 seconds. note this only happens when charging any othertime it turns itself off
edit : also wifi dropout on wpa/psk2 (bt home hub) wifif drops out, but comes back almost instantaniously, , have tried the powersave mode as suggested by others *0011# but to no avail,
and last but not least, i rooted my phone but unrooted it to update it, but it wont update comes up with some sort of signature verification failure, with OTA update, im going to try a usb update later though
thats about it for now, any help will be much appreciated
So, this is my problem.
I turned on TalkBack on my Samsung Galaxy S3 then locked the screen and now I can't unlock my phone to turn it back off. It just continues to read everything from locked screen. My SIM card is locked and it tells me there is no service. I pulled out battery several times but it boots and won't let me go any further than locked screen and TalkBack starts reading everything out loud again. Please help me fix it
Update: I successfully unlocked SIM card but it won't let me go any further than locked screen again.
P.S. Excuse me if I misspell anything, english is not my mother language.
Second Update: I've noticed "Safe Mode" sign in lower left corner. Does it mean anything?
Third Update: I figuered out I need to slide two fingers at the same time to unlock it and move around so I managed to ge to settings and turn off talkback
happened to me as well
I noticed the "Safe Mode" as well.
Happened to me in the airport after I let some old lady call someone in a language I couldn't understand, so I had couple of theories, including the NSA controlling my phone...
Every time I restarted, I had seconds to use the touch screen! that's it.
phone being protected by a pin, meant I couldn't really do anything, but keep restarting.
There was a logo on the top left tray (running apps) that I didn't recognize, which disappeared after a second.
It took at least an hour for it to go back, many restarts, battery out & in, and any trick/buttons combinations that I know in the GS3.
Not sure what really solved it in the end...if it happen again, I am going back to square one.
I really needed to use the internet, but at least, this passed the time until the delayed flight finally came...
happened again. Airport again
Anyone has any idea?
Hey everyone!
I picked up a Gear S about a week ago and until today, I've had no problems. I took the watch off charge this morning and everything was working as fine, used some apps etc, no issues. Then I checked my phone for updates and saw that the Gear Manager app had an update and I installed it. Since then, the screen on my Gear S has been constantly turning on and off. It will turn for about 9 seconds, then switch off and back on 2 seconds later. Turning the screen on manually works but everything is pretty much frozen. I can periodically get as far as the pedometer (because there's an icon for it on the home screen) or to the Apps menu but no further and then the screen will switch itself off.
I'm not sure whether an update to the Gear Manager app should affect the watch itself but I know that when I wiped my phone a few days ago and went to set up the Manager again, it factory reset the watch so I assume there is a direct connection between the software. I've tried disabling both Bluetooth and the remote connection to check if Gear Manager is causing the screen to behave strangely but it's still turning on and off. It's impossible to do a soft reset through the Gear S itself as the screen switches off before I can get to settings and I've tried doing a hard reset but nothing works.
I tried searching on Google for anyone having similar issues and the only thread I can find was posted on Android Central (yesterday I think) with a few people saying that they're having the same problem which makes me thing that the update to Gear Manager is the issue.
Edit: The only screen that doesn't seem to be affected is the PIN lock screen. Screen switches off there as normal and does not come back on.
Edit 2: I've never reset the Gear S before (and I only noticed the factory reset mentioned above after it was finished) but when I attempt to do a hard reset, the watch just reboots as normal without anything happening and all info / data is still there. I presume this really shouldn't be the case?
UPDATE: I'm an idiot / Samsung's instructions on how to do a hard reset are awful.
I decided to Google how to do a hard reset and discovered that when in the Recovery Menu, you need to hold down the Power button to choose an option (Samsung's instructions just tell you to press the Power button until you highlight what you want and I assumed it would automatically choose that after a few seconds because the phone would restart for me). Watch is now factory reset and so far the screen issue appears to be resolved. Another four hours of transferring music it is then.
@BOZG can you post a link to that thread?
I have the Same problem. Sometimes changing a clock face or installing/uninstalling a program seems to make it stop. I have yet to find a good consistent solution. Restarts etc. don't help. Hard reset will fix it but last time I just changed settings on and off and powered the phone on and off and eventually it stopped.
It seems related to when the phone is connected remotely over a cell network. I have the AT&T unlocked with a T-Mobile regular line, not the wearable line since I have a 5 for $100 business plan and the 5th line was not being used. Doubt that makes a difference though.
Followup:
Just now I had the watch off and charged to 100%. Powered up with phone off. Same issue. Watch face loads, the hands change to the current time, then it slides down the screen and looks like a reload because when it comes back up the time isn't correct. The hands reset to the right time. This happens a few times. I power the phone up. Bluetooth connects. I open the gear manager on the phone and it stops.
Will try to repost if that's repeatable. I hope they fix it because it burns quite a bit of battery when it happens. It gets warm so it's running the CPU a lot whatever it is.
allow to power down
BOZG said:
Hey everyone!
I picked up a Gear S about a week ago and until today, I've had no problems. I took the watch off charge this morning and everything was working as fine, used some apps etc, no issues. Then I checked my phone for updates and saw that the Gear Manager app had an update and I installed it. Since then, the screen on my Gear S has been constantly turning on and off. It will turn for about 9 seconds, then switch off and back on 2 seconds later. Turning the screen on manually works but everything is pretty much frozen. I can periodically get as far as the pedometer (because there's an icon for it on the home screen) or to the Apps menu but no further and then the screen will switch itself off.
I'm not sure whether an update to the Gear Manager app should affect the watch itself but I know that when I wiped my phone a few days ago and went to set up the Manager again, it factory reset the watch so I assume there is a direct connection between the software. I've tried disabling both Bluetooth and the remote connection to check if Gear Manager is causing the screen to behave strangely but it's still turning on and off. It's impossible to do a soft reset through the Gear S itself as the screen switches off before I can get to settings and I've tried doing a hard reset but nothing works.
I tried searching on Google for anyone having similar issues and the only thread I can find was posted on Android Central (yesterday I think) with a few people saying that they're having the same problem which makes me thing that the update to Gear Manager is the issue.
Edit: The only screen that doesn't seem to be affected is the PIN lock screen. Screen switches off there as normal and does not come back on.
Edit 2: I've never reset the Gear S before (and I only noticed the factory reset mentioned above after it was finished) but when I attempt to do a hard reset, the watch just reboots as normal without anything happening and all info / data is still there. I presume this really shouldn't be the case?
Click to expand...
Click to collapse
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
theroblog.com said:
@BOZG can you post a link to that thread?
I have the Same problem. Sometimes changing a clock face or installing/uninstalling a program seems to make it stop. I have yet to find a good consistent solution. Restarts etc. don't help. Hard reset will fix it but last time I just changed settings on and off and powered the phone on and off and eventually it stopped.
It seems related to when the phone is connected remotely over a cell network. I have the AT&T unlocked with a T-Mobile regular line, not the wearable line since I have a 5 for $100 business plan and the 5th line was not being used. Doubt that makes a difference though.
Followup:
Just now I had the watch off and charged to 100%. Powered up with phone off. Same issue. Watch face loads, the hands change to the current time, then it slides down the screen and looks like a reload because when it comes back up the time isn't correct. The hands reset to the right time. This happens a few times. I power the phone up. Bluetooth connects. I open the gear manager on the phone and it stops.
Will try to repost if that's repeatable. I hope they fix it because it burns quite a bit of battery when it happens. It gets warm so it's running the CPU a lot whatever it is.
Click to expand...
Click to collapse
samsung gear s screen on and off..looping
There you go. Not much to read there though as it's just me and OP. The problem re-emerged for me after a few days again so I was forced to do another hard reset to actually use the watch. I noticed it when I woke up in the morning and noticed that another update had been pushed to the Gear app. That's twice now that this has happened shortly or immediately after the Gear app was updated.
I haven't been able to uninstall an app / change clock face to see if it works as the watch is completely unusable when it happens to me. The Gear app registers that it's connected but it's impossible to change anything from there either and if I turn the watch off and back on again, the Gear app will no longer connect.
petethepete2000 said:
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
Click to expand...
Click to collapse
Not sure if I've actually tried letting the battery drain. I'll try that the next time it happens (if it happens).
I had the same problem after the update, a reboot didn't solve the problem. Eventually the battery drained. After a recharge most is fine but I never know which watch face will suddenly appear.
Same issue again. Didn't see the Gear app updating but there was an update released the day before. Going to switch off auto-updates and see if it definitely the problem. Just seems too coincidental that this problem starts right after an update is released for the Gear App.
petethepete2000 said:
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
Click to expand...
Click to collapse
Started doing it again yesterday so let the battery die and charged it fully and it didn't help. Left it on the box overnight and brought it to a Samsung Service Centre this morning and of course it was working again when I took it out of the box! Left it with them anyway so I'll see what happens.
I've had my Gear S a few weeks and it has also started doing this, I will give some of the suggestions here a go.....
EDIT: So opening the Gear Manager App once Bluetooth was connected brought my Gear S back to life. Phew!
It's only entered this state after I turned it off at night and then turned it back on in the morning - so it had been off roughly 8 hours. Upon turning it on the screen would cycle from the right time and notification numbers and the wrong time and wrong notification numbers too off again.
@ BOZG - Just wondering if you got your S back yet and if so, were they able to tell you what was causing this on/off problem. Mine just started doing it yesterday.
Also, how did you find the "Samsung Service Centre"?
holding the screen seems to cause it...
Had to send mine to Samsung for a new charging cradle and they updated the software to latest, when i got it back it seemed fine. Then i was messing about with it and was holding the screen to my chest for a while and that seemed to cause it to happen. It seems to be the screens gets too much activation and it flips out. I think this is what started the problem last time it happened.1
Switching to power saving mode seems to fix it for me... have to wait until it gets low on battery and when the low bat warning comes on, switch then... leave for a bit then switch back to normal.
I called Samsung Thursday and they sent me a UPS label and told me to send the watch, charging cradle and AC charging cord back in for service. She told me it takes about 7-14 days. We shall see.
Happy to have found this. </rant>I'm starting to get enough of this Samsung stuff. I had the note 2 and now I have the note 4 and gear S. That is mote then 1000 euro of equipment. And today when I tried the restore to fix this, both the phone and the watch rebooted. Crazy that they can not build good software and hardware for this price. </rant>
To me it seems that is freezes somehow when this happens. It kept jumping back to 22:10 time and changed to the watch-face and settings keep rolling back. It seems to happen to me, when the watch is off for some hours. The samsung way... no update to fix this.
solved for me
hi first of all sorry if i do any mistakes because English is not my language
i had similar problem and i found the solution at least in my case . THE PROBLEM IS NOT WITH THE GEAR S
all was ok using 4.4.2 kitkat on my note 3 before few months i upgrade with lollipop 5 official from sammobile via odin
from that moment the problems begin with the reconnection of the gear with the note
long time to connect and no auto reconnection only manual by turning off-on the bluetooth
i was boring to do format to the note3 so i left it as it
few weeks ago probably of gear manager update the gear start freezing and the screen turning on and off
first i do a factory reset and the gear was ok for a while but after it do the same but the next time the screen was not ok the colors was different so i send to service in Athens
the service in Athens is very fast and very helpful , is one of the reasons that i will difficult go with other manufacture , so they return me the gear saying that they change the motherboard and now there is new imei
but the gear that they send me was brand new except the band and the box. BUT after some time the same problem ..... i call them and they tell me to send it back so i send it and i receive it again but this time the say that the watch is ok
GUESS NOW .... i turn it on and after a while of the connection with my note AGAIN the same problem the screen on and off and freezing plus was overheat underneath
i was ready to call them and to say few words but they was closed ..... then i search the net and i found this post and i thing probably is not the gear the problem ,no hardware problem, i decide to do a test
i download the last working rom to my phone 4.4.2 and magically the problem disappears .... but now there is a software update on my phone lollipop 5 so i do the update and i was ready if the phone cause again the same problem
to return and stay with 4.4.2 But now all is ok the problem solved .... now is more of 24h and all are ok
i hope this will work for you also
Same problem
I have the same issue exactly - Note 4 with latest lollipop upgrade - it is very frustrating......I don't particularly want to have to move back an OS just to use the watch !
JALUK said:
I have the same issue exactly - Note 4 with latest lollipop upgrade - it is very frustrating......I don't particularly want to have to move back an OS just to use the watch !
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Ok but doing a downgrade and all working ok you can do update again.... i am not with 4.4.2 i went to the latest 5.0 for me now and all are ok.
Maybe something was wrong with the update procedure.
UPDATE
the touch function of the 2nd gear stop working so i send it back and they send me new device
for a few days all was ok . But today when i restart the phone while the gear was disconnected the problem with screen turning on repeatedly appears again .
for sure is not problem of the gear , this is the 3rd device in my hands, something is wrong with the gear manager software .
i have also reconnection problems .... if the phone is far away and they lost Bluetooth connection the most of the times i must reconnect manually , the gear say disconnected but the note think is still connected
I wonder has anyone tried to reset the watch as a stand alone device and see if the problem happens? I know you might lose a lot of the blue tooth functionality but I think I will test it and see if the problem still happens.