Since this seems to be a slightly different problem than I have been seeing in the other Sim/Bootloader unlock threads I figured I would post it separately.
Currently I have a Pixel 6 purchased through T-Mobile that I convinced them to unlock already. I have verified it as unlocked through the T-Force rep, the T-Mobile/Pixel unlock app, as well as a sim card (FI if it makes a difference.) But no matter what I do (including device check in using *#*#checkin#*#*), I can't seem to get the OEM unlock to trigger. From everything I have seen I don't see why it wont allow the OEM unlock.
Edit: It seems I missed another thread with the same issue. Doesn't look like there was a resolution there though or any other post I have yet to see. Apologies for starting another thread in this case though!
Edit 2: Adding some screenshots for extra clarity on what I am seeing on the P6. The OEM unlock message stays the same whether on WiFI, Original T-Mobile sim or any other SIM I try to use. Thinking I may need to go bother support again to see if they have everything switched on right.
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shadowline said:
Since this seems to be a slightly different problem than I have been seeing in the other Sim/Bootloader unlock threads I figured I would post it separately.
Currently I have a Pixel 6 purchased through T-Mobile that I convinced them to unlock already. I have verified it as unlocked through the T-Force rep, the T-Mobile/Pixel unlock app, as well as a sim card (FI if it makes a difference.) But no matter what I do (including device check in using *#*#checkin#*#*), I can't seem to get the OEM unlock to trigger. From everything I have seen I don't see why it wont allow the OEM unlock.
Edit: It seems I missed another thread with the same issue. Doesn't look like there was a resolution there though or any other post I have yet to see. Apologies for starting another thread in this case though!
Click to expand...
Click to collapse
I'm not 100% certain, but I believe there are two types of sim unlock: permanent and temporary. I believe the latter type does not allow the bootloader to be unlocked, wheras the former type does.
phaino00 said:
I'm not 100% certain, but I believe there are two types of sim unlock: permanent and temporary. I believe the latter type does not allow the bootloader to be unlocked, wheras the former type does.
Click to expand...
Click to collapse
You are correct. In my case though according to the rep as well as the app, I have the permanent unlock. But after reboots, and factory resets it still won't toggle.
shadowline said:
You are correct. In my case though according to the rep as well as the app, I have the permanent unlock. But after reboots, and factory resets it still won't toggle.
Click to expand...
Click to collapse
I wonder if Tmobile's new policy for porting numbers is effecting this. Just throwing it out there.
phaino00 said:
I wonder if Tmobile's new policy for porting numbers is effecting this. Just throwing it out there.
Click to expand...
Click to collapse
Not sure the details on that, what did they change?
shadowline said:
Not sure the details on that, what did they change?
Click to expand...
Click to collapse
T-Mobile is adding PIN protection to its port-out process
SIM-swap attacks have become increasingly popular.
www.theverge.com
phaino00 said:
T-Mobile is adding PIN protection to its port-out process
SIM-swap attacks have become increasingly popular.
www.theverge.com
Click to expand...
Click to collapse
Thanks! About time they did a little more for the sim porting issue that T-Mobile keeps having. Doesn't look like something that should have an effect on getting it unlocked since I still have the same T-Mobile service.
Adding some screenshots to the OP for what I'm seeing with it so far.
Do you have a TMobile sim in your phone? I ask because your screen shot shows Google fi and Verizon. You may want to put the TMobile sim in and see if that changes anything.
phaino00 said:
Do you have a TMobile sim in your phone? I ask because your screen shot shows Google fi and Verizon. You may want to put the TMobile sim in and see if that changes anything.
Click to expand...
Click to collapse
I tried that too. FI and Verizon were to see if the phone recognized it was unlocked. Talked to T-mo support again just to double check everything and it shows as unlocked. Not sure why the phone still doesn’t want to allow oem unlock.
I thought the device had to be paid off and past a 40 day period. Also, I remember years back you needed a token to be able unlock the bootloader. I don't know if that is still a thing or not.
phillymade said:
I thought the device had to be paid off and past a 40 day period. Also, I remember years back you needed a token to be able unlock the bootloader. I don't know if that is still a thing or not.
Click to expand...
Click to collapse
The token is not needed anymore, at least on the pixel. Concerning being paid off and 40 day period, some, including myself were able to ask and get a tmobile rep to unlock the sim, which in turn provided the unlock bootloader functionality. For example, I'm on a payment plan and sim was unlocked a few days after getting the phone back on the initial release date in October.
phaino00 said:
The token is not needed anymore, at least on the pixel. Concerning being paid off and 40 day period, some, including myself were able to ask and get a tmobile rep to unlock the sim, which in turn provided the unlock bootloader functionality. For example, I'm on a payment plan and sim was unlocked a few days after getting the phone back on the initial release date in October.
Click to expand...
Click to collapse
I haven’t heard of a token being needed for quite some time (older pixels) but I would love if there was one right about now!
So far I have been on several chats with T-Mobile and Tforce with no luck in a resolution. They say that all they can do is the sim unlock, which is done and works perfectly. Also verified it isn’t a temp unlock but a full one. I still have yet to be able to toggle the OEM unlock switch.
shadowline said:
I haven’t heard of a token being needed for quite some time (older pixels) but I would love if there was one right about now!
So far I have been on several chats with T-Mobile and Tforce with no luck in a resolution. They say that all they can do is the sim unlock, which is done and works perfectly. Also verified it isn’t a temp unlock but a full one. I still have yet to be able to toggle the OEM unlock switch.
Click to expand...
Click to collapse
Someone in another thread (I cannot recall which one) mentioned a factory reset as an option that worked for him/her. That is, after a factory reset, they were able to enable OEM unlocking. You may want to try that. (It does wipe data). Hope it works for you.
phaino00 said:
Someone in another thread (I cannot recall which one) mentioned a factory reset as an option that worked for him/her. That is, after a factory reset, they were able to enable OEM unlocking. You may want to try that. (It does wipe data). Hope it works for you.
Click to expand...
Click to collapse
That Is one of the many things I have tried so far. I wish it has worked. Not really worried about data loss so I’ve been trying a variety of things.
shadowline said:
That Is one of the many things I have tried so far. I wish it has worked. Not really worried about data loss so I’ve been trying a variety of things.
Click to expand...
Click to collapse
I'm out of ideas. Wish I could be more helpful.
phaino00 said:
I'm out of ideas. Wish I could be more helpful.
Click to expand...
Click to collapse
Yeah I’m out of them too. Outside of flat out replacing the device, if they even let me since it still works and there’s technically “nothing wrong” with it.
We shall see. I appreciate your help though!
Is this a qualcomm chip in this device. If so my method might just ungray the switch.
You'll want to factory reset your phone for the OEM button to be selectable. When you unlock your bootloader that factory resets your phone anyways so it shouldn't be a big deal. Had same issue and after factory resetting and rebooting the button magically no longer grayed out.
There's a reddit thread that discusses this, that's what helped me
Stupid question what version android you on also did you enroll in the beta software at all sorry I can't help I'm just throwing that out there to give others more idea also do you think t mobile got confused and just sim unlocked your phone and not activated OEM unlocking there end
Talysdaddy said:
You'll want to factory reset your phone for the OEM button to be selectable. When you unlock your bootloader that factory resets your phone anyways so it shouldn't be a big deal. Had same issue and after factory resetting and rebooting the button magically no longer grayed out.
There's a reddit thread that discusses this, that's what helped me
Click to expand...
Click to collapse
Tensor is not snapdragon it's based on exynos not sure if I spelt that right
Related
I got a Surface Duo from the recent Woot deal, and after dealing with AT&T for a week, they've closed my case saying they do not have the unlock code. I used the AT&T unlock website, as well as calling several times after the listed 2 day turn around was missed. I also called MS at one point, and they claim they do not have the unlock code and that AT&T does. So both sides are pointing at each other and I'm not sure who is telling the truth.
Is it really possible they both do not have the sim unlock code and I'm just SOL? Or is there something special I need to say or ask to point them in the right direction to get it?
Conversely, if I were to flash the MS ROM Image, would that unlock it or is it a hardware lock?
Any help would be appreciated as I really don't know what else to do other than just returning it at this point?
HighWing,
Please keep us updated. I too just got the AT&T version from Woot and am in the same boat. Thanks for initiating this thread!
rabilancia said:
HighWing,
Please keep us updated. I too just got the AT&T version from Woot and am in the same boat. Thanks for initiating this thread!
Click to expand...
Click to collapse
At this point I'm just waiting till someone can respond with an answer to my questions, or I get close to the end of my return window, which ever comes first.
whats the cellphone model number?
Mine:
On the box label:
SKU: 6574C
UPC: 889842653526
In Settings/About: Hardware Version is MP_A (16)
tevado said:
whats the cellphone model number?
Click to expand...
Click to collapse
There does not appear to be a model # as far as I can tell. The model is just listed as "Surface Duo" Other stuff I can find if that helps;
Hardware version: MP_A (16)
Build Number: 2021.314.92
Touch Version: 4.306.139.0
To add an update to this issue;
I tried another avenue to get a better response from AT&T, and lo and behold I got one. However, the news does not look good. They are saying that MS stopped giving AT&T unlock codes back in February. I am very much inclined to believe this person, which unfortunately means this is absolute confirmation that AT&T does not have any unlock codes for any of the recently sold Surface Duo's from Woot. They are trying one last effort to see if they can get codes and I should have another update in a day or two.
I also mentioned that I am not the only in this situation, so they are aware that there are others in need of their unlock codes as well. Unfortunately it is looking like we will have to hound MS for the codes. I am dubious if their support staff can even get them as I've already been told by MS that they don't have any Phone unlock codes.
Fingers crossed I get some good news in the next few days. but it's not looking great. :-/
Thank you for both the update & your hard work on this. We will all keep our fingers crossed.
Is your cellphone a microsoft surface duo does your cellphone ask for unlock code when u insert a sim card from a different carrier?
tevado said:
Is your cellphone a microsoft surface duo does your cellphone ask for unlock code when u insert a sim card from a different carrier?
Click to expand...
Click to collapse
Yes and yes...
No offense, but did you even read the starting post on this thread? Because the answers to both those questions, and several more you may ask, are in my opening post description.
I called MS this morning and the person I spoke to took down the information I gave them and said they would work on escalating the issue, and then call me back today. Seeing as it's ~5pm, it doesn't look like I'm getting a call back today. I'll bother them again tomorrow. But if I don't get any positive results by Thursday, I'm throwing in the towel and returning my Duo.
HighWing said:
I called MS this morning and the person I spoke to took down the information I gave them and said they would work on escalating the issue, and then call me back today. Seeing as it's ~5pm, it doesn't look like I'm getting a call back today. I'll bother them again tomorrow. But if I don't get any positive results by Thursday, I'm throwing in the towel and returning my Duo.
Click to expand...
Click to collapse
Again, thank you for all your efforts. Even though I'm in the same boat, I have decided I will not be returning mine. Until the Duo "2" gets released I plan to use mine in WiFi mode only. At that later date I will explore my options to get a reasonable/fair trade-in allowance.
So new update with some maybe helpful information.
At this point I am convinced the MS Phone Support does not know that the Surface Duo is a phone and not a PC tablet, and they do not know how to properly transfer calls either. I made several calls to them today, and each time it was clear that none of them understood what I was talking about. None of them asked me for the IMEI # and they all wanted to transfer my call to another department. The later would not have been a problem if it wasn't for the fact that I was hung up on every time they said the call was being transferred.
I eventually changed tactics and started trying other options on the call prompts. Each one getting disconnected when they tried to transfer me to the "Correct department"... One of the options mentioned a website and using the online support instead, so I figured it was worth a shot. I used the online chat, and this time the person asked for my IMEI #. Even better, they gave me a case # as they needed to escalate this issue. Unfortunately, they said it could take 24-72hrs to get an update, and the only way to get an update was to wait for them to e-mail me. :-( I'm not too happy about those options, but this feels like there is at least some movement instead of hitting brick walls.
At this point I would suggest everyone else trying this as if we can get enough people creating tickets with the same issue, maybe MS will notice there is a problem here. As an FYI you will need a MS account *(the free one you used for windows 10 will work)* and you will need to register/link the s/n of the Duo to your account. What I did was:
Goto help.microsoft.com and click on the blue "Contact US" button on the middle right side of the page.
A new window will open up asking you to sign in with your MS account. *(If you have a windows PC/laptop, you should have a MS account)*
Next a series of questions will ask you about what device you are inquiring about, and eventually it will come to a window that will ask you to register the new device. *(This is where you need the s/n)*
You should now be put in a queue to wait to chat with someone.
This is the important part, once you get someone, you will need to tell ALL of the following information.
That you need the sim unlock code for your phone.
AT&T has confirmed that MS stopped giving them the unlock codes. So AT&T does not have the codes at all.
3rd party vendors are unable to get the unlock code as well.
Hopefully if all goes well, they should ask for your IMEI # and then create a case # for you.
Hopefully if enough people do this, it may help us to get a favorable resolution faster. *Fingers crossed*
Followed your advice and just went through the process. It was one of the most satisfying support connections that I've ever experienced anywhere. I was told that I'd have answer back within 24 to 720 hours. The one very interesting thing was the rep said:
"We are receiving reports that AT&T is not been able to unlock it. And I want to give you the best support you deserve. We will need to escalate your case to a higher lever in our end, and they will help us to get a resolution for your case."
Like you: "FINGERS CROSSED!"
Thank you again!
rabilancia said:
Followed your advice and just went through the process. It was one of the most satisfying support connections that I've ever experienced anywhere. I was told that I'd have answer back within 24 to 720 hours. The one very interesting thing was the rep said:
"We are receiving reports that AT&T is not been able to unlock it. And I want to give you the best support you deserve. We will need to escalate your case to a higher lever in our end, and they will help us to get a resolution for your case."
Like you: "FINGERS CROSSED!"
Thank you again!
Click to expand...
Click to collapse
Your welcome One thing to note, I did get a response back a few hours later basically telling me to contact AT&T. However, they did not immediately close my ticket, and I have been pushing back reminding them that AT&T is saying that only MS can help now. I just talked to another person who I have confidence in that they fully understand the problem. Unfortunately they also implied that we may not be able to get the codes. But as long as the case is still open, and someone understands the problem, there is still a chance at getting these unlocked.
Just got an e-mail with this:
"Your case has moved to a higher level and they are actively working in this situation. I am constantly reviewing your case and as soon as I get a resolution, I will let you know so we can get this resolved successfully."
Looks like I will be joining you all in this unlock saga... this whole supply chain of Microsoft + ATT / 3rd Party Seller / Woot is quite hindrance. I will post if I am able to enable GoogleFi Sim on this device. I have already submitted the unlock request to AT&T and gotten the standard response of
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Woot had sent me second phone in a replacement request that also came with AT&T sim and network locked. I tried ATA& Unlock as an existing customer (my friend's) of AT&T for the second device..the response there was prompt stating Surface Duo is not supported by AT&T.
I will now initiate requests with Microsoft next.
Kuppu,
I agree with HighWing that this will need to be resolved by Microsoft. The tech that I spoke with there last week reached out again on Friday but with no new info. I've got my fingers crossed that I'll hear something next week.
I only have one update at the moment as I was only recently given permission to post it, but it's a good one. (See attached image) While it may not look like much, it's from AT&T support, and states 2 things. 1) MS was the source of the unlock codes for MS phones for AT&T, and 2) MS is the only ones that can resolve this issue.
tevado said:
cellphone can be unlocked by purchasing unlock code takes up 7 business days..
Click to expand...
Click to collapse
Do you have proof of a Surface Duo, purchased in/after February 2021, being unlocked by a 3rd party vendor? Because I have proof that several can not unlock this phone.
This question is for anyone who has a pixel 6, or really any new pixel (5, 5a, 4a) on At&T or Firstnet (same policies).
Does ATT's Sim unlock also enable Bootloader unlock. (Ungrey the setting in dev options and allow root).
Trying to confirm what this user said: https://forum.xda-developers.com/t/at-t-pixel-5-is-carrier-locked.4195785/post-84100651
For anyone who says "Just buy a Google one", I can't. I'm a first responder and need a full firstnet capable device. I also don't have $900 to spend on a pixel 6 pro, especially when FirstNet is discounting the mmwave + sub 6 pixel 6 $200 for first responders.
THIS IS FOR TMOBILE but is prob similar on ATT -- i have owned several tmobile oneplus devices, as well as countless other tmobile devices. can't help but trade in my old junk, you know? anyway, if you are getting your phone on EIP, then you will need to stay on the network for 40 days before you can ask tmobile to SIM unlock your phone. and they will do it. no questions. just make sure that phone is activated on the tmo network for 40 days. this is for SIM unlock.
alternatively, you can pay the phone off in full. then tmobile will SIM unlock it for your sooner. again, this is SIM unlock.
alternatively (#2), there's a guy on XDA who does this for Tmobile. he requires 3 days of active service. there may be someone similar for ATT.
once you are SIM unlocked, the OEM UNLOCKING toggle becomes active. at that point you can turn it on.
from there, its a matter of using fastboot commands to unlock the bootloader. or whatever other methods are necessary on a pixel phone. i've owned oneplus phones for the last 8 years so this will all be new to me when i get my pixel 6 in a couple days.
kramer987 said:
THIS IS FOR TMOBILE but is prob similar on ATT -- i have owned several tmobile oneplus devices, as well as countless other tmobile devices. can't help but trade in my old junk, you know? anyway, if you are getting your phone on EIP, then you will need to stay on the network for 40 days before you can ask tmobile to SIM unlock your phone. and they will do it. no questions. just make sure that phone is activated on the tmo network for 40 days. this is for SIM unlock.
alternatively, you can pay the phone off in full. then tmobile will SIM unlock it for your sooner. again, this is SIM unlock.
alternatively (#2), there's a guy on XDA who does this for Tmobile. he requires 3 days of active service. there may be someone similar for ATT.
once you are SIM unlocked, the OEM UNLOCKING toggle becomes active. at that point you can turn it on.
from there, its a matter of using fastboot commands to unlock the bootloader. or whatever other methods are necessary on a pixel phone. i've owned oneplus phones for the last 8 years so this will all be new to me when i get my pixel 6 in a couple days.
Click to expand...
Click to collapse
Did you get your pixel yet?
opz187 said:
Did you get your pixel yet?
Click to expand...
Click to collapse
yes about a week ago
kramer987 said:
yes about a week ago
Click to expand...
Click to collapse
Do you know who that guy is on XDA that helps with the unlocks for T-Mobile?
kramer987 said:
opz187 said:
Do you know who that guy is on XDA that helps with the unlocks for T-Mobile?
Click to expand...
Click to collapse
yea. mobbdeep
Click to expand...
Click to collapse
I chatted TMobile on Facebook and they unlocked me tho even tho I'm on EIP
Yes. I purchased a Pixel 6 from AT&T and have subsequently paid it off and unlocked it. My OEM unlocking toggle is no longer grayed out.
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Did you have to fill out their online web form , or put in the new sim for it to ungrey out ? How long did it take to allow you to change the setting?
Also thanks for answering. This is good news.
Interesting. Does anyone know if you have to have an AT&T account to purchase an AT&T phone at full retail price (ie: without buying it on a plan and then paying it off)?
I wonder if it would be possible to purchase an AT&T Pixel 6 outright so it's unlocked, unlock the bootloader, and use it on Verizon (with full Sub-6 and mmWave support).
good4y0u said:
Did you have to fill out their online web form , or put in the new sim for it to ungrey out ? How long did it take to allow you to change the setting?
Also thanks for answering. This is good news.
Click to expand...
Click to collapse
I filled out the online web form and then waited a few hours until I received confirmation that the device was unlocked.
_Ra1n_ said:
Interesting. Does anyone know if you have to have an AT&T account to purchase an AT&T phone at full retail price (ie: without buying it on a plan and then paying it off)?
Click to expand...
Click to collapse
It looks like you would have to have an account and choose a plan, but you could cancel it immediately if you bought the phone at full price. At worst you would have to pay $30 for activation, but hopefully not.
_Ra1n_ said:
I wonder if it would be possible to purchase an AT&T Pixel 6 outright so it's unlocked, unlock the bootloader, and use it on Verizon (with full Sub-6 and mmWave support).
Click to expand...
Click to collapse
It should be possible to do that.
rrob13 said:
It looks like you would have to have an account and choose a plan, but you could cancel it immediately if you bought the phone at full price. At worst you would have to pay $30 for activation, but hopefully not.
Click to expand...
Click to collapse
Seems doable.
I wonder if the VZ and/or AT&T variant of the firmware is needed for mmWave to function correctly or if the "global," non carrier-specific firmware still includes drivers for mmWave (even though the global variant of the phone lacks a mmWave modem).
Probably a stretch, but I figure it's worth asking: You wouldn't happen to have access to and/or know somebody that has a 5G Verizon phone with a 5G sim you could test it with, do you? Even better would be in an area with known-working 5G mmWave.
_Ra1n_ said:
I wonder if the VZ and/or AT&T variant of the firmware is needed for mmWave to function correctly or if the "global," non carrier-specific firmware still includes drivers for mmWave (even though the global variant of the phone lacks a mmWave modem).
Click to expand...
Click to collapse
Good question. I had assumed the mmWave capability was hardware-dependent. Honestly I'm not sure.
_Ra1n_ said:
Probably a stretch, but I figure it's worth asking: You wouldn't happen to have access to and/or know somebody that has a 5G Verizon phone with a 5G sim you could test it with, do you? Even better would be in an area with known-working 5G mmWave.
Click to expand...
Click to collapse
Unfortunately no.
Super excited received my P6 from tmobile today, loving it so far, except for the fact that i cant unlock the device!, i received it and dev option was already enabled and the device has a greyed out Oem unlock with (cannot be used on carrier locked device)
I believe you can unlock the bootloader once the device has been paid off in full. That was the case with my 4 xl anyway
So you need to contact tmobile and get an unlock code, or look for an unlock app here, but I'll try to help by asking, whats a p6?
A year away from leaving primary school lol...
Nah, seriously, who made the p6?
Pachacouti said:
So you need to contact tmobile and get an unlock code, or look for an unlock app here, but I'll try to help by asking, whats a p6?
A year away from leaving primary school lol...
Nah, seriously, who made the p6?
Click to expand...
Click to collapse
hmm well you are a cheerful one, id answer your question, but i see you have an issue with context clues, figuring out what a "P6" is on a forum called Pixel 6. i bet blocks and holes was hard for you as a kid also
Moderator you can close this thread im posting what i did to unlock my device! thank you.
ne0ns4l4m4nder said:
Super excited received my P6 from tmobile today, loving it so far, except for the fact that i cant unlock the device!, i received it and dev option was already enabled and the device has a greyed out Oem unlock with (cannot be used on carrier locked device)
Click to expand...
Click to collapse
You have to the sim unlocked. TMobile's policy is 40 days after purchase and paid off, they will unlock the sim, which provides the authorization (ungrey) to unlock the bootloader.
You can try and chat with T-Mobile via social media and they may or may not unlock the sim for you. It's good to have a reason you need it unlocked.
I answer a question in the HELP OTHERS ANSWER UN_ANSWERED QUESTIONS... thanks...
Ah, GOOGLE made it. That was not in the title, hence my question.
Wooosaaaaah...
This is neither a google OR pixel thread.
Twas an unanswered question.
phaino00 said:
You have to the sim unlocked. TMobile's policy is 40 days after purchase and paid off, they will unlock the sim, which provides the authorization (ungrey) to unlock the bootloader.
You can try and chat with T-Mobile via social media and they may or may not unlock the sim for you. It's good to have a reason you need it unlocked.
Click to expand...
Click to collapse
mine was just unlocked and is not payed off
maybe its a right to repair thing, no idea its unlocked tho
ne0ns4l4m4nder said:
mine was just unlocked and is not payed off
maybe its a right to repair thing, no idea its unlocked tho
Click to expand...
Click to collapse
I had mine unlocked Monday through FB chat. Also, not paid off. Someone earlier today mentioned they couldn't get there's done through chat. Glad to see yours is unlocked. Enjoy.
Pachacouti said:
I answer a question in the HELP OTHERS ANSWER UN_ANSWERED QUESTIONS... thanks...
Ah, GOOGLE made it. That was not in the title, hence my question.
Wooosaaaaah...
This is neither a google OR pixel thread.
Twas an unanswered question.
Click to expand...
Click to collapse
Lmfao, alright alright, thats fair, i thought you were lurking in the thread tryna be funny, i used to love to troll, hence my response. i thought it would have showed it was a Pixel 6 thread
Lol, I noticed only after you replied that while you were in your own thread, I was just answering questions in the un-answered questions section, my apologies
Ask @mobbdeep
Your best bet is chat, if the chat doesn't do it. Call in during mid day to get ahold of a local expert. You can ask for a whitelist of your IMEI. 'Your job requires it to have the bootloader unlock'.
Had mine done today because the software was broken - forced flash all partitions through the pixel utility.
But give T-Maybe a call.
It took me (7) times, yes 6 returns and re-upgrades before i got the right rep to whitelist the IMEI, before i even took the device out of the box, the customer service rep had the IMEI whitelisted and Carrier Unlocked Successfully.
I am awaiting my P6P now, and if the 1st boot with no SIM doesn't work, to the phone i'll go...
I talked to a FB chat rep and he didn't do it for me. Attempt 1 is a failure. I'll try again tomorrow and then maybe everyday once. All I need is just one considerate rep.
ceo.mtcl said:
I talked to a FB chat rep and he didn't do it for me. Attempt 1 is a failure. I'll try again tomorrow and then maybe everyday once. All I need is just one considerate rep.
Click to expand...
Click to collapse
Throughout the years I've noticed @T-MobileHelp on Twitter has more tools/authority in General, over Customer Care or in a Store. That being said, they are more "by the book" and stick to the rules more. The only difference was I told them it was a replacement device, and my last Pixel (4XL) was Unlocked. No questions asked, the Rep flipped the switch without question. Device was NOT paid off, it was actually billed to my account, downpayment and all...
AndroidAddict420 said:
Throughout the years I've noticed @T-MobileHelp on Twitter has more tools/authority in General, over Customer Care or in a Store. That being said, they are more "by the book" and stick to the rules more. The only difference was I told them it was a replacement device, and my last Pixel (4XL) was Unlocked. No questions asked, the Rep flipped the switch without question. Device was NOT paid off, it was actually billed to my account, downpayment and all...
Click to expand...
Click to collapse
Actually, right after my reply last night at 1:30 am CST, I talked to a customer service rep and asked her to out my device to whitelist. And she did it! She said that it'll take up to 24 hours for the request to get processed. She also confirmed that then my device will be network unlocked and I'll be able to OEM unlock.
20 hours have passed since then and I'm waiting patiently...
HiddenKnight said:
Your best bet is chat, if the chat doesn't do it. Call in during mid day to get ahold of a local expert. You can ask for a whitelist of your IMEI. 'Your job requires it to have the bootloader unlock'.
Had mine done today because the software was broken - forced flash all partitions through the pixel utility.
But give T-Maybe a call.
Click to expand...
Click to collapse
I'm picking up a Pixel 6 tomorrow from T-Mobile - what kind of work would require this? Just want to be prepared when I call them in case they push the issue.
P.S. Sorry to necropost
AndroidAddict420 said:
It took me (7) times, yes 6 returns and re-upgrades before i got the right rep to whitelist the IMEI, before i even took the device out of the box, the customer service rep had the IMEI whitelisted and Carrier Unlocked Successfully.
I am awaiting my P6P now, and if the 1st boot with no SIM doesn't work, to the phone i'll go...
Click to expand...
Click to collapse
AndroidAddict420 said:
It took me (7) times, yes 6 returns and re-upgrades before i got the right rep to whitelist the IMEI, before i even took the device out of the box, the customer service rep had the IMEI whitelisted and Carrier Unlocked Successfully.
I am awaiting my P6P now, and if the 1st boot with no SIM doesn't work, to the phone i'll go...
Click to expand...
Click to collapse
This contradicts most of what we know. For T-Mobile to have your IMEI in their system, you’d have to have the SIM card in the phone and have used it, otherwise they wouldn’t have record of your IMEI? Even @mobbdeep who was the user here that unlocks TMO for us for free, one his requirements was exactly this, the device to be unlocked needs to have the SIM currently installed for a minimum of 3 days. He even went as far as saying if we happened to remove it at any time, the 3 day minimum resets. But other Pixel 6 users said they were able to unlock the same or next day after buying it so maybe 3 days is no longer required, however the phone sim still needed to be inserted for your IMEI to show in the system. How did you unlock a device that you hadn’t possessed yet and why the need to return the device 6-7 times? If TMO refused to unlock you, there’s no need to return or reupgrade your device? There’s nothing wrong with it, the issue is with the TMO rep, them refusing to help means they likely did nothing to your device at all so no need to exchange it?
I asked Twitter T-Mobile help to get my phone unlocked. They did it for me. After I got the notification I tried to use the unlock app from T-Mobile for Google pixels only. It didn't work. I suspect you don't need it though.
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1) factory reset your phone
2) bypass activation without wifi or sim
3) enable adb and type
adb shell
pm uninstall -k --user 0 com.google.android.apps.work.oobconfig
Your device now is fully unlocked. Just dont hard reset. Dont know if updates will affect this temporary unlock. Enjoy!
!! Eyyy, nice that's a great find. People will be very happy.
lipon625 said:
1) factory reset your phone
2) bypass activation without wifi or sim
3) enable adb and type
adb shell
pm uninstall -k --user 0 com.google.android.apps.work.oobconfig
Your device now is fully unlocked. Just dont hard reset. Dont know if updates will affect this temporary unlock. Enjoy!
Click to expand...
Click to collapse
If this works, will you be able to unlock bootloader? Or will it reset when you go to unlock because it wipes phone?
lipon625 said:
1) factory reset your phone
2) bypass activation without wifi or sim
3) enable adb and type
adb shell
pm uninstall -k --user 0 com.google.android.apps.work.oobconfig
Your device now is fully unlocked. Just dont hard reset. Dont know if updates will affect this temporary unlock. Enjoy!
Click to expand...
Click to collapse
Evidently even if this works, it doesn't allow the bootloader to be unlocked. It remains greyed out. Just the SIM is unlocked. Unless of course you run the flashing unlock command and it unlocks even though it's still greyed out.. But I doubt that would happen
opz187 said:
Evidently even if this works, it doesn't allow the bootloader to be unlocked. It remains greyed out. Just the SIM is unlocked. Unless of course you run the flashing unlock command and it unlocks even though it's still greyed out.. But I doubt that would happen
Click to expand...
Click to collapse
It works. I try It on my phone. The oem unlock Stills grey its only for network
lipon625 said:
It works. I try It on my phone. The oem unlock Stills grey its only for network
Click to expand...
Click to collapse
Damn. You should try running the fastboot flashing unlock command, it's a shot in the dark but who knows
lipon625 said:
It works. I try It on my phone. The oem unlock Stills grey its only for network
Click to expand...
Click to collapse
Hey can you try the T-Mobile pixel unlock app and see what it says now that your SIM unlocked?
It worked for me initially, but now the SIM is not working, it shows disabled on SIMs and it doesn't work when I try to enable.
If I try with original carrier SIM it works ok.
Weirdly is NOT showing the message "Your SIM is not supported" like it was doing before doing this unlock trick.
One more data point. I believe this issue of not recognizing my other carrier SIM might have started once I tried to create another user within my pixel 6. That new setup was showing as carrier locked, and then when switched back to my main user (owner) it was not recognizing the SIM.
I'll update if I find any workaround other than factory reset and start all over again.
Thoughts?
webodd said:
It worked for me initially, but now the SIM is not working, it shows disabled on SIMs and it doesn't work when I try to enable.
If I try with original carrier SIM it works ok.
Weirdly is NOT showing the message "Your SIM is not supported" like it was doing before doing this unlock trick.
One more data point. I believe this issue of not recognizing my other carrier SIM might have started once I tried to create another user within my pixel 6. That new setup was showing as carrier locked, and then when switched back to my main user (owner) it was not recognizing the SIM.
I'll update if I find any workaround other than factory reset and start all over again.
Thoughts?
Click to expand...
Click to collapse
My phone has been doing that since day one. I had to do a SIM unlock on my previous phone, the OnePlus 8, so unless that's what caused it, nothing else has happened to it. Should I try setting up an eSIM instead?
So, this thread game me the idea to try and remove the carrier lock. After four different customer service reps at T-Mobile the request was put in. Twenty four hours later, I have it unlocked.
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I received my 6 Pro last week and i have attempted Unlocking it via Customer Care, T-Mobile Help, as well as Facebook and they all said i need to have device for 40 days, but nothing about paying it off.
I had to call tech support for the 5G ISP and they transfered me to Tech Support for devices and i told them i was going away for the holidays and , BANG! just like that they whitelisted my IMEI
AndroidAddict420 said:
I received my 6 Pro last week and i have attempted Unlocking it via Customer Care, T-Mobile Help, as well as Facebook and they all said i need to have device for 40 days, but nothing about paying it off.
I had to call tech support for the 5G ISP and they transfered me to Tech Support for devices and i told them i was going away for the holidays and , BANG! just like that they whitelisted my IMEI
Click to expand...
Click to collapse
I tried and they told me I had to wait 40 days. I paid some service online hope I don't get ripped off. Guess we will see
mac796 said:
I tried and they told me I had to wait 40 days. I paid some service online hope I don't get ripped off. Guess we will see
Click to expand...
Click to collapse
There are people on XDA that do it for free and properly. Those paid services will simply send you a code that you can't enter anywhere because they don't actually know the unlock method for your phone.
Sorry. You were scammed.
LLStarks said:
There are people on XDA that do it for free and properly. Those paid services will simply send you a code that you can't enter anywhere because they don't actually know the unlock method for your phone.
Sorry. You were scammed.
Click to expand...
Click to collapse
Probably. I can wait the 40 days if I was
I never need to wait the 40 days or pay a cent. As I said, you can ask the usual people on XDA or ask T-Force on Twitter. The latter will usually unlock your phone quickly and without much fuss if you ask nicely. Just show that you're a loyal T-Mobile customer and they'll help you out.
LLStarks said:
I never need to wait the 40 days or pay a cent. As I said, you can ask the usual people on XDA or ask T-Force on Twitter. The latter will usually unlock your phone quickly and without much fuss if you ask nicely. Just show that you're a loyal T-Mobile customer and they'll help you out.
Click to expand...
Click to collapse
I will donate to whoever does it. I don't want them to do it for free. The guy on xda isn't taking pms. If my deal doesn't work I'll try the Twitter deal.
AndroidAddict420 said:
I received my 6 Pro last week and i have attempted Unlocking it via Customer Care, T-Mobile Help, as well as Facebook and they all said i need to have device for 40 days, but nothing about paying it off.
I had to call tech support for the 5G ISP and they transfered me to Tech Support for devices and i told them i was going away for the holidays and , BANG! just like that they whitelisted my IMEI
Click to expand...
Click to collapse
What's the 5G isp number? I couldn't get past them agreeing to a temp unlock.
Yea this doesn't work for me.
Is this TMobile only?
hjmiquel said:
So, this thread game me the idea to try and remove the carrier lock. After four different customer service reps at T-Mobile the request was put in. Twenty four hours later, I have it unlocked.
View attachment 5473571
Click to expand...
Click to collapse
dude can you PLEASE either post a guide or PM me with what I need to say to the reps to unlock me? I've called 3 separate times and have gotten absolutely nowhere. I am BEGGING you
I just bought it obviously didn’t check the info because it was new a sealed I thought I bought an unlocked phone. What can I do now
Your only options are recycle it, try to return it or get a refund if you used PayPal or Facebook or a credit card. And since the phone is over $1k usd you could probably file a police report but in some jurisdictions it's illegal to possess stolen property.
Other than that xda can't and won't help you.
cudahy_boy said:
I just bought it obviously didn’t check the info because it was new a sealed I thought I bought an unlocked phone. What can I do now
Click to expand...
Click to collapse
Just for information, how do we check if it's blacklisted?
therealashish said:
Just for information, how do we check if it's blacklisted?
Click to expand...
Click to collapse
Blacklisted phones won't let you activate any sim cards at all and some of the phones will lock you out of the device completely whenever it's powered on
spart0n said:
Blacklisted phones won't let you activate any sim cards at all and some of the phones will lock you out of the device completely whenever it's powered on
Click to expand...
Click to collapse
Thanks got everything taken care of
What's a blacklisted one? Is it like when apple locks you out of an iphone reported lost/stolen? Samsung can do the same?
evangelionpunk said:
What's a blacklisted one? Is it like when apple locks you out of an iphone reported lost/stolen? Samsung can do the same?
Click to expand...
Click to collapse
Correct.
therealashish said:
Just for information, how do we check if it's blacklisted?
Click to expand...
Click to collapse
Swappa has a way to check using the IMEI.
https://swappa.com/imei
JazonX said:
Unfortunately, gone are the days when XDA had everything for free starting from unlocking to changing any aspect you want.
Click to expand...
Click to collapse
XDA never allowed talk about changing the IMEI and never allowed tools for doing so, at least as far back as I can remember and I've been here since 2007.
Mod Edit: Quoted Post Removed
I think because nowadays, most devices don't need heavy modifying. You are still going to get a percentage of people that love to tinker and modify, but a majority of people love how far android has come. Also devices used to not be unlockable, but now after a certain amount of time are all unlockable directly through your carrier or can be directly bought unlocked. These things made sense back in the day when you couldn't do it at all and it wasn't fair to be locked to a specific carrier but nowadays, as long as you have paid your device, you can unlock it and move to a different carrier after 60 days.
Try sim card in sim slot 2 it has a different imei and doesn't always get blacklisted.
EtherealRemnant said:
XDA never allowed talk about changing the IMEI and never allowed tools for doing so, at least as far back as I can remember and I've been here since 2007.
Click to expand...
Click to collapse
I'm with you on this. Been here since 2008 and we NEVER allowed SIM Unlocking Talk and IMEI Swapping.
Agreed.
Talderon said:
I'm with you on this. Been here since 2008 and we NEVER allowed SIM Unlocking Talk and IMEI Swapping.
Click to expand...
Click to collapse
Sure... some examples here of the top of my head
Sprint HTC A9 Sim Unlock
Hello I have a Sprint HTC A9 that has been successful unlocked for domestic use, but I have voice with no data. I have S-Off, boot loader unlocked, running stock os. Has anyone else ran into this problem? Can someone please advise?
forum.xda-developers.com
lokiwiz - HTC Wizard Unlocker UPDATE Version 0.2b
Hello to all. First: I will NOT be held responsible for any problems caused by this tool. I'm releasing the 0.1 version of the Wizard Unlocker. It's similar to the imei-check.co.uk unlocker (it patches the same bit), however it doesn't cost you...
forum.xda-developers.com
[UNLOCK] SIM Unlocker for HTC Windows Mobile phones (multi-device)
--- Noctua Tech team presents software unlock code reader which allows you to easily SIM unlock HTC Windows Mobile devices: Get the phone unlock code in just 3 simple steps: Connect the phone to your computer using the USB sync cable Launch...
forum.xda-developers.com
We thrived on it! in those days.
faria said:
Sure... some examples here of the top of my head
Sprint HTC A9 Sim Unlock
Hello I have a Sprint HTC A9 that has been successful unlocked for domestic use, but I have voice with no data. I have S-Off, boot loader unlocked, running stock os. Has anyone else ran into this problem? Can someone please advise?
forum.xda-developers.com
lokiwiz - HTC Wizard Unlocker UPDATE Version 0.2b
Hello to all. First: I will NOT be held responsible for any problems caused by this tool. I'm releasing the 0.1 version of the Wizard Unlocker. It's similar to the imei-check.co.uk unlocker (it patches the same bit), however it doesn't cost you...
forum.xda-developers.com
[UNLOCK] SIM Unlocker for HTC Windows Mobile phones (multi-device)
--- Noctua Tech team presents software unlock code reader which allows you to easily SIM unlock HTC Windows Mobile devices: Get the phone unlock code in just 3 simple steps: Connect the phone to your computer using the USB sync cable Launch...
forum.xda-developers.com
We thrived on it! in those days.
Click to expand...
Click to collapse
Yeah SIM lock but not IMEI swapping.
And ahhh, the good old days of HTC.
THREAD CLEANED
Hi guys - just cleaned the thread a little. As the others have already pointed out, discussions regarding IMEI change/swap are not permitted on XDA as it is illegal in quite a few of countries. As per Rule 9 of the the Forum Rules:
9. Don't get us into trouble.
Don't post copyrighted materials or do other things which will obviously lead to legal trouble. If you wouldn't do it on your own homepage, you probably shouldn't do it here either. This does not mean that we agree with everything that the software piracy lobby try to impose on us. It simply means that you cannot break any laws here, since we'll end up dealing with the legal hassle caused by you. Please use common sense: respect the forum, its users and those that write great code.
Click to expand...
Click to collapse
Thank you all for your cooperation!
Regards,
shadowstep
Senior Moderator
Unfortunately, all foreign SIM cards have been blacklisted on US S23 devices after having limited support for almost 10 years. However, International Data Roaming will continue to work. For example, an S23 bought from AT&T and then unlocked CAN work with T-Mobile, but not with Rogers in terms of SIM cards.
This is the message you receive when you insert a blacklisted SIM card in your device. Even buying a new US variant won't do you any good.
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