I've been stalking this forum for a few years now, from back before all the pop ups, but for the first time i'm stumped. Here's the rundown: i broke my pixel 6. not terribly heartbroken, the phone is ****, everything it does "well" is only moderate on any other phone i've owned.... sorry, digression. Anyway, screen is completely black and unresponsive to touch. screen is locked with 6 digit pin. I know the pin. but i cant enter it because the unresponsive screen. Phone gives haptic feedback when a wireless mouse is plugged into a multi port adapter, which i bought intending to plug the phone into an hdmi port... but back to the pixel 6 being a ****ty phone, i have to install an app to do so, since the phone doesn't do it natively.....which i cant do, because it seems that while usb debugging may be on (adb detects the phone) i cant authorize the computer.... even though ive done it a hundred times, always clicking "always allow from device" sorry, digression again. i just want to get my **** off of this phone. guys at cell phone store are either incapable or incompetent, because they say they need touchscreen access. i have otg adapter, multiport adapter, wireless keyboard/mouse....can anyone help me?
EDIT broken phone has to go back to the insurance company in....6 days
If your mouse works, can't you backup your info to your google account?
Zxalilh said:
If your mouse works, can't you backup your info to your google account?
Click to expand...
Click to collapse
and i would know where to click said mouse by.....oh, mutant psychic ability? lol, screen is black, id just be randomly clicking on ****, unless im missing something?
Maybe if the info is important, just transfer the board of your current pixel to a used one
Zxalilh said:
Maybe if the info is important, just transfer the board of your current pixel to a used one
Click to expand...
Click to collapse
oh, good point. i need to update that the broken phone has to go back to the insurance company in....6 days
I mean if you have it paired with your google account, wouldn't it auto backup?
Zxalilh said:
I mean if you have it paired with your google account, wouldn't it auto backup?
Click to expand...
Click to collapse
sure would, hell, it does. except that im still signed in on the old phone. and since that is the case, google keeps asking me to verify my identity via broken phone. and trying to do account recovery results in an email explaining that im signed in on another device, and if i want to change my password, i can do so on that device
Oh ok
Zxalilh said:
Oh ok
Click to expand...
Click to collapse
you see my dilemma?
You may be able to project your screen with a wired dock (see https://support.google.com/pixelphone/answer/2865484?hl=en). By following the directions and begging for or borrowing a USB-C dock from someone, you should be able to get your stuff off your device, especially as you can connect a mouse to the dock if touch doesn't work.
The other alternative that may work for you is to go into fastboot (long press power to shut off the device, then press and hold volume down while pressing and holding power) and use ADB to backup your device, including the storage. See https://www.technipages.com/how-to-backup-your-entire-android-device for details, and pay attention to the -shared flag.
Related
Hi guys. I'm totally new to the android/smart phone world btw. Anyways, I recently got my Samsung Galaxy S2... first thing I noticed, my touch screen wasn't working. I popped the battery in and out and then it started working as it should.
My phone was working fine this morning, then all of a sudden out of no where, the touch screen stopped working again. I've tried turning on/off the phone multiple times. I've taken out the battery and even my SIM card nothing... i'm worried.
Has this happened to anyone else? Is there a fix? Do i have to go through Samsung? I hope not. Incase anyone asks, I did not root my phone.
Any help/feedback would be appreciated.
When the touchscreen stops working... were you charging the phone at that time?
The first time i turned on my phone, was actually by accident and it was charging.
However, just earlier now, it was not. it was just sitting on my computer desk. The home button, lock button and touch capacitive buttons work.... but i can't get past the lock screen
you could try a factory reset to see if its software related, but it sounds like hardware. I would definitely Return the phone .
I guess I can't do a factory reset, since I can't get into any of the menus... man this sucks. I spent $900 *gulp*
To do a factory reset,
1. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press and hold the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose wipe data/factory reset.
touch screen not needed this way.
oo that's interesting... I tried it. and it didn't get to a boot menu. maybe I was doing it wrong. I tried a few different ways, but no success. It turns out I have warranty with the store. They're going to replace it for me Thanks for the feedback guys. Awesome forums.
Something similar happened to me yesterday. When I had the in-box USB cable attached to a BoxWave VersaCharger (combined AC/DC charger), and the VersaCharger was plugged into 120V AC, the touchscreen would stop working. As soon as I unplugged the USB cable from the SGS2, or plugged the VersaCharger into a 12V DC lighter socket, the touchscreen would work fine.
I've got the same problem as the OP... I had my phone charging overnight and this morning when I first went to use the phone I could not unlock the screen. I could wake the screen via the home button, and see I had a missed call etc but it just wasn't responding to touch. BTW I can't remember if when I first tried to unlock the phone if it was charging or not but really this shouldn't matter.... oh and btw, I'm not rooted or anything either! Naturally I rebooted the phone but still the same problem....so I tried a battery pull and still the same problem. Just now I did a factory reset but the touch screen still isn't working! I guess this is a hardware problem so I'm going to get it fixed under warranty by Samsung! Gutted that I will likely be without my phone for a week or 2!
EDIT, UPDATE...
Well, I was just on my way to the repair shop Samsung warranty had told me to take it too, and I took my sim card out to put in my old Hero (the only thing I hadn't tried!) and I couldn't believe it but the touch screen started working fine again! Weird, but that is now my advice if anyone else has a problem with their touch screen not working - oh and I took the sim out whilst the phone was still turned on. Crisis averted!
UPDATE 2
Sadly this has happened about 4 times to me now and I'm just waiting for the inevitable next time. Each time doing a factory reset then taking the sim card out seems to bring the screen back to life (though last time not immediately) but I shouldn't have to put up with this. Problem is, I don't want to send off a seemingly perfectly working phone to get repaired as I fear they will struggle to notice the problem, never mind fix it! I'm hoping a new firmware comes out soon, in the hope that it may resolve my issues...
Me as well ...
I have had this happen to me twice now (Touchscreen not responding).
The first time I had just installed a game and thought it must have been related to that. Pulled the battery and no joy, left it for a while and it came back to life...
Second time I was surfing the web and it stopped responding, pulled the battery and left it for maybe a minute but no joy .... pulled the battery again and left it for probably 20min and it came back to life. When it came back up I noticed the livewallpaper had been turned off and my widgets were gone from the homescreen.
What I did notice when it wasn't working was it had "safe mode" displayed at the bottom left of the screen
Have the Same Problem
Have the same problem i Mine and was super exicedat first it worked fine and after charging the touchscreen stopped working i pulled the battery out and put it back in but no luckso im gonna return mine to the shop hope they replace it
Moral:AT FIRST SUPER EXICTED BUT NOW SUPER ANGRY
Same issue - Is there ANY way to save my data before I send it in for repair/replace?
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
blaubeer said:
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
Click to expand...
Click to collapse
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Nitrile said:
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Click to expand...
Click to collapse
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
blaubeer said:
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
Click to expand...
Click to collapse
get a USB jig off ebay or amazon to reset the flash counter. should not cost more than 5 or 6 euros, shipped.
anyways you need to flash CF-root through ODIN if you are coming from stock. instructions are all in chainfire's cf-root thread.
Nandroid Restore
So I successfully rooted, used CWM to do a Nandroid backup, mounted the sd_card and saved the contents (including the nandroid backup) to my PC, reflashed the stock rom & kernel, usb-jigged it to get the counter back to zero/original and sent the phone in for repair. My efforts paid off as they repaired it without question under warranty. I just received the phone back and today set about restoring my backup:
Copied the sd_card contents I'd saved to my HDD back onto the phone
Re-roooted it with Cf-mod.
Used CWM to restore the backup I took before sending it in
It restored boot/system/data/cache successfully
selected reboot now in CWM
The result is that it is still missing all my apps. It only seems to have the "data" like my camera shots and SMS messages, system settings like whether bluetooth is on or off, the volume level, Wifi networks etc. So something was restored. But there is no Google Account configured, the lock screen picture is the default not the one I had beforehand, and as I said, all the apps - the main reason I did this whole thing as my personal data is all backed up to the cloud on a regular basis anyway - have not been restored. Am I confused? I thought a nandroid backup took a complete snapshot of everything, apps included.
Finding out the list of Apps I had in order to reinstall them is not an issue - I have a list of everything I had installed saved on AppBrain. But if I reinstall the apps, all the settings (or progress in the games) within those freshly installed apps will be back to square one, not where I left them, right? Or should I reinstall the apps and then restore the data partition over the top again?
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
achillies400 said:
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
Click to expand...
Click to collapse
Nope, no screen protector or any kind of case for that matter. Anyway, that isn't my issue anymore. The touch-sensitive unit was defective, the phone was repaired under warranty. My issue now is getting my apps & settings back. I have meanwhile read elsewhere that Nandroid doesn't back up the apps - pretty deceptive "backs up everything!" "it is like time travel" etc comments around here then.
Anyway, I reinstalled all the apps I had previously, and thought by reapplying the data partition from the nandroid backup it might then bring back the settings for the reinstalled apps. Instead all it did was remove all those apps again - now I am really confused. How come the restore DOESN'T bring back the apps I used to have, but DOES remove the ones I subsequently install. Does Nandroid touch the apps or doesn't it?
Touch screen not working
So i am having a very peculiar problem related to the GT-I9100 Touch Screen.
I bought the phone from Saudi Arabia and I live in Bangladesh at the moment. So for now I don't have warranty.
I bought it on 4th of this month. It had 2.3.3. So I updated it to 2.3.5. I did not use the phone much before that so I don't know if this problem was there before.
So here is the problem.
First time I noticed it when i pulled the phone from my pocket and could not unlock the pattern. First I thought I forgot the pattern. After sometime I noticed that i could not touch the buttons. I was dragging my finger over the points but there was no connecting line. I restarted the set. But it still did not work. After sometime I took the battery out. And after that it started normally and unlocked. And the touchscreen is totally fine.
I tested it using *#0*#. And every single point in the screen registers touch.
After that this happened couple of times. First couple of days I thought it was a pattern unlock problem. But i tried PIN and Password even using no unlock. It happened in every case.
So after couple of days it totally stopped happening.
But from yesterday it is happening again. And today it happened 3 times.
So today as I had no unlock protocol i tried tapping Home twice. As this brings on the voice command menu. And for the first time i was in the phone without touching the screen.And first i noticed the Menu and Back Soft keys works.And the touchscreen still does not work. And i noticed some thing weird. Always some thing in the screen is Selected. In Menu the + Icon is selected. In first screen the Map icon is selected. Also in Recent Apps the first App is selected. So after a lot of reboots it is back to normal again. Now i see something interesting. In the Battery Usage Graph i can see some really sharp drops. 3 times. Looks like when this happens phones charge takes a nose dive.
So here is the Gist.
Info related the Problem:
1. Usually happens when the phone is my pant pocket for sometime. It does not happen if it is sitting on the table.
2. Touchscreen gets totally disabled.
3. I have no idea why this happens.The exact reason behind it.
4. Battery Charge takes a nose dive when this happens. See the attached images.
5. I still don't know how to bring it back. Sometimes a simple reboot works. Sometimes I have to pull the battery. And sometimes it works on its own.
6. Every other function of the phone works. Like music playback using my UE 200vi music keys using PowerAMP, Siri(Android version), Call can be received using headset.
Battery nose Dive:
dl.dropbox.com/u/30943431/SC20111115-203017.png
dl.dropbox.com/u/30943431/SC20111116-202913.png
Also the selection
dl.dropbox.com/u/30943431/SC20111116-202146.png
So this is the thing. My biggest problem right now is, I don't know why it happens and I don't know how to bring it back from this situation. If I knew I could make sure I don't get it again or I would just fix it every-time. As when this happens I cant make calls or anything which requires the touchscreen.
So guys help me if you can by giving ideas. As i will not go back to KSA in 6 months. So buying a $550 phone unlocked was a total waste. As i cant use it here.
Thanks a million in advance.
---------- Post added at 09:29 PM ---------- Previous post was at 09:13 PM ----------
Sorry for this. But looks like i cant post outside links before i have 8 posts. So i removed the "ht tp : //" part of the links. Copy paste in browser address bar and it will open fine.
And also the next time it happens i will do a video to shou you guys.
Having the same problem while charging touch screen doesn't work
Stock charger and usb cable
i was on CM7 but that happend so i flashed stock but no luck
I will write more observations
Hi XDA
I have a problem I hope you can help me with.
Yesterday, while I was using my phone, the screen looked like it "shorted". It went black and white, horizontal lines apeared, flashing all over the screen. I haven't been able to get the screen to show anything since. The touch function still seems to work though.
I have a lot of pictures of my daughter and such on this phones that I would very much like to retrieve from the phone, if possible, before I send it to be repaired. I fear that, if they have to change the motherboard, I will loose all of the data, since it's located on the phones internal memory.
Now I've not been very smart, I haven't backed up the photos on Dropbox or Google Drive etc. so all of the pictures are placed on the phone, and as an attempt to reset the phone, I've pulled out the battery, reseting and LOCKING the phone in the "enter pin code" screen (Samsungs buildt in security), meaning that I cant "open" the phone and retrieve the pictures from the PC - Kies does not work either, it tells me the phone is locked, meaning I have to open it with the pin, and since there is no screen, this is impossible.
Is there any program or "root" hack etc. that I can install on the pc and force the phones USB data sharing to open, so that I can mount it on the PC and get the pictures?
I've googled around, but nothing I can use, has showed up.
Thank you in advance!
try adb from recovery, but if the pin encrypts the phone, it won't work. nothing will, actually.
what you have to do is hook up a tv out and use yout tv as a screen
Glebun said:
try adb from recovery, but if the pin encrypts the phone, it won't work. nothing will, actually.
what you have to do is hook up a tv out and use yout tv as a screen
Click to expand...
Click to collapse
Recovery wont work.. how do I hook it up to a tv? The phone only has usb...
Nvm
I'll go buy an mhl cable !
Well that didn't do the trick.
The phone wont send picture to the tv, so I guess I'm screwed
but once you've got your phone screen on tv, you could upload photos to drop box/google drive?
bednim said:
but once you've got your phone screen on tv, you could upload photos to drop box/google drive?
Click to expand...
Click to collapse
True, but the phone won't show on the tv :-/
Well, I wrote a very thorough post explaining my situation, and when I tried to post it I was informed I was trying to register for my forum account instead. *facepalm* So with that thirty minutes wasted, let's try this again.
I have a Kindle Fire HDX 7. Software 4.5.2. I rooted it with an exploit, deleted some Metrics system files, and then after rebooting came up to a broken "desktop." The main Favorites window flashes from white to gray at me, there are no icons in it. I can't run any apps. I can get to the Settings menu, enable ADB, MTP, etc., but I can't turn on Wi-Fi or do updates. I did a Factory Reset, but that just erased all my content. If I reboot from this situation, I get stuck at the orange animated logo screen forever. If I hold the Volume + button and choose Factory Default from there, I can get back to the flashing Favorites desktop window, but still can't do anything just as before.
I have installed the Android SDK for Windows, installed the adb_usb.ini files, and the device is not recognized by Windows at all. It charges, but that's it. I tried using Ubuntu and SoupKit. They also don't see the Kindle as being there. No matter how many times I reboot the Kindle, all the SoupKit commands just hang at "Waiting for Device".
I made a Factory Cable. When I plug it in, the Kindle doesn't turn on. Holding down the power button does nothing. If I plug back in a regular USB, it turns right on. If I plug the Factory Cable in at the Flashing favorites screen, I hear the "plugged in" chime and the charging icon appears on the battery, but nothing else happens. If I try to reboot from there, with the Factory Cable still in, it shuts down but won't restart. I am open to the possibility I messed up the cable, but continuity seems good with my meter from both ends of the cable and from the solder joints to the micro-USB end, etc.
Has anyone seen the flashing desktop behavior? What should I be doing to try to get my Kindle recognized, so I can push the stock firmware back to it to fix this? Any help would be greatly appreciated. I made a foolish mistake and I can't seem to correct it myself, so I'm hoping someone else out there has the answer I'm overlooking. Thank you for your time.
Make sure you have the Kindle Fire ADB drivers installed.
EncryptedCurse said:
Make sure you have the (link text clipped due to restrictions on <10 posters) installed.
Click to expand...
Click to collapse
I had already installed the Google USB driver using the SDK Manager, and also modified adb_usb.ini and so forth, to no effect. I tried the instructions at the above link, though, since that Add-On site was something new. It appears some things have changed since that article was written, though, since the only thing available from the Add-On site from Amazon now is just the Kindle USB driver. I installed it, but Windows still doesn't recognize the Kindle. I rebooted the computer and the Kindle just to be sure.
To be clear, when I say it doesn't recognize it, I mean it doesn't even appear in Device Manager as an unknown device. No matter which computer, USB port, or cable I use, Windows 7 and Ubuntu simply do not see a device as there. The Kindle chimes and shows the charging icon, but Windows doesn't see anything as being plugged in.
From what I'm reading, it appears the factory cable I made is useless with the Fire HDX line.
I notice that the SuperSU app is still installed for what it's worth. I can't run anything, so it's kind of hopeless. I can't seem to find the original exploit that I used, but I basically just tapped a button that said "Gimme Root" and then I had super user access. Dangerous, dangerous super user access.
I'm not opposed to opening the Kindle up and tinkering with things, if there's any chance that will help correct this problem.
Valence1981 said:
I made a Factory Cable. When I plug it in, the Kindle doesn't turn on. Holding down the power button does nothing. If I plug back in a regular USB, it turns right on. If I plug the Factory Cable in at the Flashing favorites screen, I hear the "plugged in" chime and the charging icon appears on the battery, but nothing else happens. If I try to reboot from there, with the Factory Cable still in, it shuts down but won't restart. I am open to the possibility I messed up the cable, but continuity seems good with my meter from both ends of the cable and from the solder joints to the micro-USB end, etc.
Click to expand...
Click to collapse
"Factory cables" (sometimes called fastboot cable) are useless on all HDX models. Stick with a standard, high quality USB cable. I realize this seems counter intuitive but Amazon has done their best to make the latest generation of devices inaccessible to those looking to leverage the hardware or simply recover and non-functioning device.
Your issue with 'seeing the device' is likely due to Windows drivers. If the suggestion from @EncryptedCurse doesn't work suggest deleting all related entries from device manager when the device is tethered, reboot and then reconnect. Windows should install the correct drivers assuming you downloaded the Kindle specific ones in advance. There are shortcuts to this procedure (eg: a reboot really isn't necessary) if you know your way around Windows.
Davey126 said:
"Factory cables" (sometimes called fastboot cable) are useless on all HDX models. Stick with a standard, high quality USB cable. I realize this seems counter intuitive but Amazon has done their best to make the latest generation of devices inaccessible to those looking to leverage the hardware or simply recover and non-functioning device.
Your issue with 'seeing the device' is likely due to Windows drivers. If the suggestion from @EncryptedCurse doesn't work suggest deleting all related entries from device manager when the device is tethered, reboot and then reconnect. Windows should install the correct drivers assuming you downloaded the Kindle specific ones in advance. There are shortcuts to this procedure (eg: a reboot really isn't necessary) if you know your way around Windows.
Click to expand...
Click to collapse
I plugged the Kindle in (I'm at the Settings menu on it, since staying at the launcher/home/favorites screen just threatens to give me epilepsy with its constant flashing), I removed all the USB host controllers and root hubs, then scanned for hardware changes to reinstall them. The Kindle is not found, as a recognized device or an unknown one. As I said, when I boot from a thumb drive into Ubuntu, it doesn't find it either. When I run adb devices, it says no device is found. I have heard of people getting it to take ADB commands anyway, despite the not found error, by just repeatedly rebooting the Kindle, but it hasn't worked for me.
Valence1981 said:
I plugged the Kindle in (I'm at the Settings menu on it, since staying at the launcher/home/favorites screen just threatens to give me epilepsy with its constant flashing), I removed all the USB host controllers and root hubs, then scanned for hardware changes to reinstall them. The Kindle is not found, as a recognized device or an unknown one. As I said, when I boot from a thumb drive into Ubuntu, it doesn't find it either. When I run adb devices, it says no device is found. I have heard of people getting it to take ADB commands anyway, despite the not found error, by just repeatedly rebooting the Kindle, but it hasn't worked for me.
Click to expand...
Click to collapse
My bad - I overlooked some key details in your original post even though clearly stated. If you are not seeing the the device from any host (and you have certainly done the things I would have suggested) there is little you can do to recover via standard methods. A couple longshot suggestions:
- change cables. I know you tried a homebuilt cable but grab a couple standard cables just to rule out a bad wire; crappy usb cables are more common than people think
- check for a bent/missing pin in the micro-usb port; possible you aren't making a data connection (for others benefit, data and charge use different pins)
I realize both the above are highly unlikely given the sequence of events that lead up to your current problem. Running out of ideas ...
I doubt this will help, but one long shot on Windows is try to use the HDX toolkit to install the adv drivers. It won't do anything else with this build, but if this is a driver issue, it could possibly fix it. Also, if you can try revoking adb permissions if you can get to that window and try a different usb port.
These are all last ditch efforts though.
I tried the HDXToolkit driver install. It seemed promising, but it still doesn't see the Kindle. Checking the connector to see if the data pins were damaged was a good idea, but unfortunately they look unmangled. I am using a regular USB cable at this point, by the way.
I can't disable ADB mode on the Kindle itself. I can go to the Developer menu and try to disable it, but it just kicks me back to Settings and the option stays set to On when I go back to it. I can switch between MTP and CTP for whatever that's worth.
I appreciate the optimism. I'm quite upset with myself for doing this to my Kindle, as I really was getting a lot of use out of it. I can't help but be a little mad at Amazon, too, for making it so hard to fix this.
Oh, I was also going to mention that when I go to the stock recovery window with the option between reboot and factory restore, at the bottom under the Kindle logo it says "No Command" not sure what the significance is of that. I've seen where some people get a lot of error messages in that area.
Valence1981 said:
I tried the HDXToolkit driver install. It seemed promising, but it still doesn't see the Kindle. Checking the connector to see if the data pins were damaged was a good idea, but unfortunately they look unmangled. I am using a regular USB cable at this point, by the way.
I can't disable ADB mode on the Kindle itself. I can go to the Developer menu and try to disable it, but it just kicks me back to Settings and the option stays set to On when I go back to it. I can switch between MTP and CTP for whatever that's worth.
I appreciate the optimism. I'm quite upset with myself for doing this to my Kindle, as I really was getting a lot of use out of it. I can't help but be a little mad at Amazon, too, for making it so hard to fix this.
Oh, I was also going to mention that when I go to the stock recovery window with the option between reboot and factory restore, at the bottom under the Kindle logo it says "No Command" not sure what the significance is of that. I've seen where some people get a lot of error messages in that area.
Click to expand...
Click to collapse
Some very left-field ideas:
- try enabling bluetooth. Obviously if you can get that working there is a way to move files to/from device which might provide additional repair/recovery options.
- there is a rumor that long pressing power (40+ sec) performs some type of 'hard reset' on the device. Never see it work but worth a try.
If the device is still within warranty reach out to Amazon. They are pretty good about providing replacements (say it died during an update) although it will likely be a refurb. Who knows, might get one with a low enough fimware level to unlock. That opens a entirely new set of options.
It would appear that the HDX can't use Bluetooth for file transfers, only for connecting peripherals like keyboards and speakers. I'm going to try it anyway.
I have done the long power button hold down, but it doesn't seem to do anything.
I believe I should be in warranty. I got my Kindle for Christmas, so it's only about 6 months old. I'd rather not have to lie to customer service, though. So I'm still prodding at this trying to find a solution. If I could just get WiFi to work, so I could download a firmware update, I think that might help, but of course everytime I put in my network information and tell it to save it, it kicks me back to the Settings window and I get no connection.
The 40 second Hard Reset never worked in my case, although My Kindle didn't even boot up after my stupidity.
Valence1981 said:
It would appear that the HDX can't use Bluetooth for file transfers, only for connecting peripherals like keyboards and speakers. I'm going to try it anyway.
I have done the long power button hold down, but it doesn't seem to do anything.
I believe I should be in warranty. I got my Kindle for Christmas, so it's only about 6 months old. I'd rather not have to lie to customer service, though. So I'm still prodding at this trying to find a solution. If I could just get WiFi to work, so I could download a firmware update, I think that might help, but of course everytime I put in my network information and tell it to save it, it kicks me back to the Settings window and I get no connection.
Click to expand...
Click to collapse
Understand the ethical concern. Stating it died during an update is technically correct provided you don't indicate who was doing the updating. If asked if the device is rooted then you should come clean (which could impact Amazon's decision whether to replace). I have a great relationship with Amazon and believe honesty will ultimately get you further than deception.
So it doesn't appear there is anything else I can do about this. The Kindle isn't recognized by any computer I have, using Windows XP or 7, or using Ubuntu. I read that XP might be able to see it if I disabled ADB, but it's permanently turned on and if I try to turn it off it kicks me back to the Settings menu without actually changing the setting. Since no computer can see it, I don't think there is anything I can do to recover it. Unless someone figures out a way to flash the ROM by taking the thing apart and doing it manually, which I don't think is going to happen anytime soon. I can't believe I ruined my Kindle. Looks like all that's left is contacting support and seeing if they'll help me with a replacement.
Actually, one other thing. If I have to send the old one back, won't they notice that SuperSU is installed and realize what I did?
Valence1981 said:
So it doesn't appear there is anything else I can do about this. The Kindle isn't recognized by any computer I have, using Windows XP or 7, or using Ubuntu. I read that XP might be able to see it if I disabled ADB, but it's permanently turned on and if I try to turn it off it kicks me back to the Settings menu without actually changing the setting. Since no computer can see it, I don't think there is anything I can do to recover it. Unless someone figures out a way to flash the ROM by taking the thing apart and doing it manually, which I don't think is going to happen anytime soon. I can't believe I ruined my Kindle. Looks like all that's left is contacting support and seeing if they'll help me with a replacement.
Actually, one other thing. If I have to send the old one back, won't they notice that SuperSU is installed and realize what I did?
Click to expand...
Click to collapse
Sorry for your troubles. Amazon is pretty easy going - at least in my region. If the device is in warranty and you simply describe the symptoms without going into too much detail you should get a replacement. I don't believe they inspect devices beyond looking for obvious physical damage. The device will likely get 'reprogrammed' and be sold as a refurb. It makes little economic sense to have a tech inspect returned devices unless they are looking for something specific or a pattern of failures. Good luck.
Any have file APQ8074.hex and 8074_msimage.mbn for unbrick QHUSB?
My phone fell into water for less than a second. After drying it out, the screen worked for a couple of days, after which time it would no longer turn on. The capacitive buttons light, but not the display. I restarted it (power and volume down), but I can't unlock it now since the screen isn't working. I have a fingerprint stored, but can't use it after a restart without my unlock code. I have since bought an S7 Edge, so the S6 is no longer connected to the network. In addition, it appears that I had WiFi off as Find My Mobile can't locate it.
I really want to get my data off the phone, specifically pictures/videos, etc... I've tried to connect via adb, but I can't seem to get the device to show up. I tried Vysor, but it can't see it either. Kies sees it, and my Windows PC also sees it (can't access the filesystem unless it's unlocked). The S6 doesn't support HDMI/MHL (thanks Samsung), so I can't send the output to a TV.
Any help would really be appreciated. I don't want to dump $150 for a new screen unless I have no other choice to retrieve my data.
I have the exact same issue and looking for an answer as well.
Wondershare could help you guys. Not sure if it needs confirmation on the phone, but it seems to have a seperate mode for broken displays. I hope it works. Which kind of information do you need most? Like pictures, or contacts,...? Because depending on your need, we might be able to find another solution for you.
https://youtu.be/K3QHUyXgW_c
Might work as well.
Sent from my SM-G925F using XDA Free mobile app
Thanks N00BY0815. I'll take a look at the info you provided and report back.
Ideally, I'd like to get my pictures, videos, and at least some other data (my Temple Run save, etc...). Most of my contacts were stored in my Google account, but odlly some weren't stored (I could swear that I selected my gmail account each time I added a contact, but I guess not).
Thanks
N00BY0815 said:
Wondershare could help you guys. Not sure if it needs confirmation on the phone, but it seems to have a seperate mode for broken displays. I hope it works. Which kind of information do you need most? Like pictures, or contacts,...? Because depending on your need, we might be able to find another solution for you.
Might work as well.
Sent from my SM-G925F using XDA Free mobile app
Click to expand...
Click to collapse
I tried to turn the phone off (volume down and power button while plugged in to the charger). I've done it before and it has appeared to turn off. This time, however, the screen lit up slightly green and the LED is now pulling blue as if it were starting up. Now I can't seem to do anything with it. It won't turn off.
Any ideas?
Hey all, I am totally new to this sort of thing with phones, but have a long IT/networking/Telecom career behind me. I am new to the site, so don't know the best way to find what I'm looking for. My predicament is this: I have an S9+ that was run over (many times ). The case and screen are totally smashed, like a fractured mirror, and are inop. The buttons do not work. BUT it is still powered up and connected to my LAN via WiFi - I can see it in my Connected Devices list on the router. I plugged it into my PC with the USB cable, but unfortunately the PC is not recognizing it. I have already obtained and activated a replacement S9+. Is there any way to recover my data, apps, logs, etc. from the squashed device?
FNBerzerker said:
Hey all, I am totally new to this sort of thing with phones, but have a long IT/networking/Telecom career behind me. I am new to the site, so don't know the best way to find what I'm looking for. My predicament is this: I have an S9+ that was run over (many times ). The case and screen are totally smashed, like a fractured mirror, and are inop. The buttons do not work. BUT it is still powered up and connected to my LAN via WiFi - I can see it in my Connected Devices list on the router. I plugged it into my PC with the USB cable, but unfortunately the PC is not recognizing it. I have already obtained and activated a replacement S9+. Is there any way to recover my data, apps, logs, etc. from the squashed device?
Click to expand...
Click to collapse
Hi,
You can try to connect to findmymobile.samsung.com and find your device. Before that you should have a samsung account configured on the device.
After connecting to the website, you should see your phone with the location and when you click on it you will see some options such as "Save".
Click on it and select what you want to save (app data are not saved if i'm not wrong).
Try from there and let me know if it work for you
Thanks for your response, riojosepha! Unfortunately I did/do not have a samsung account. At least not one intentionally set-up by me. Was one perhaps setup automatically when I purchased the phone through VZN? I'll try poking around at findmymobile.samsung.com as you suggest.
To close out this thread: I am unable to access the phone. I am going to take it to a data recovery company.