I recently upgraded to a unlocked s23 ultra from a T-Mobile s20+ and immediately I started having issues with google messages. I had google messages installed on my s20+ with no problems switching between sim cards during a conversation. On my S23U, the app forces sim 1 to be default and when I attempt to use sim 2 it automatically defaults back to sim 1. Its so frustrating because it worked perfectly fine on my old phone and now it just wont.
Google says its a Samsung problem, Samsung says its a google problem. Both are pointing fingers at each other. Using Samsung's default app works fine and even using TEXTRA works fine as well. I hate the fact I cant use RCS anymore (unlocked phone) and can't use my computer at work to reply to texts.
I have uninstalled the app, cleared the cache, clear the data, even installed the APK from a 3rd party to see if it was a Samsung skin issue, rebooted the phone, even did a factory reset. Nothing worked.
Slot 1 is physical T-Mobile, Slot 2 is mint mobile esim. Same configuration on my old S20+
Please, can anyone help?
After some brainstorming, while I can't say thus 100% the issue but it may be the February update that may have caused this problem. The dual sim function worked fine for the 1st 2 days I had the phone but then when it was updated no it wont work. Anyone else having this issue?
AA37Q said:
After some brainstorming, while I can't say thus 100% the issue but it may be the February update that may have caused this problem. The dual sim function worked fine for the 1st 2 days I had the phone but then when it was updated no it wont work. Anyone else having this issue?
Click to expand...
Click to collapse
Same issue
Just att sim card and Fi esim.
Have you found a solution?
John762 said:
Same issue
Just att sim card and Fi esim.
Have you found a solution?
Click to expand...
Click to collapse
Unfortunately I have not found a solution. Everytime an update gets released I hope it gets fixed but nothing so far. I've reverted to using samsung messages for now.
I do want to do a factory reset without using smart switch and see if it works but I haven't had much free time recently
Odd thing, i wanted to test google messages pairing and Dual sim works fine on PC when selecting a sim but the native android app doesn't work for me. It always defaults to Sim 1 when i try to select a sim 2.
How can I submit this issue to google directly besides using the feedback option in the app. I see there's a website for official google bug tracking but don't know how to report it
Weird. Mine works just fine. I have physical Sim 1 as Tmobile and Esim as ATT
zapote21 said:
Weird. Mine works just fine. I have physical Sim 1 as Tmobile and Esim as ATT
Click to expand...
Click to collapse
I'd like to pick your brain. Do you have a factory unlocked U1 S23U? Do you have google's carrier services installed?
What app version of google messages are you running? Are you running the March 2023 software versions of samsung and google play services?
I cant't figure out whats wrong on my end and i'm going crazy trying to troubleshoot it.
I may have found the problem.
I factory reset my phone without using smart switch and dual sim worked in google messages fine. Then one by one I started using smart switch through USB external backup and restoring my data and testing messages. It finally stopped working when I restored my text messages backups.
It appears restoring your text messages with Google messages breaks dual sim. So I factory reset the phone again and restored with everything except sms backups and it works fine now. I can live with a fresh clean plate of text messages. I'm actually happy to have RCS back now.
Just make sure you get yourself a usb-C flash drive and back up your data before factory reseting your phone. I got this one on amazon, and it worked out great https://a.co/d/eM0IImx
Related
Hello, I've got a quick question to ask on behalf of a friend. I recently setup her verizon note 2 for ATT service via NET10 but the problem is when I call her from lets say my phone number (111)111-1111 it comes in as +11 1 111 11 11.
I've doubled checked the assisted dialing settings and their setup as they should, I've even tried the phone.apk from the ATT NOTE 2, along with telephony.apk files... all with no result. If anyone knows a solution please do feel free to post it as I'm not very smart with this type of issues when it comes to android but I'm starting to suspect its because this phone with a sim card isn't meant to be used locally but over seas.
Febby said:
Hello, I've got a quick question to ask on behalf of a friend. I recently setup her verizon note 2 for ATT service via NET10 but the problem is when I call her from lets say my phone number (111)111-1111 it comes in as +11 1 111 11 11.
I've doubled checked the assisted dialing settings and their setup as they should, I've even tried the phone.apk from the ATT NOTE 2, along with telephony.apk files... all with no result. If anyone knows a solution please do feel free to post it as I'm not very smart with this type of issues when it comes to android but I'm starting to suspect its because this phone with a sim card isn't meant to be used locally but over seas.
Click to expand...
Click to collapse
I have the same setup and same problem. I've looked for 3 months and couldn't find a fix. And as of 2 days ago, i'm not longer able to recieve mms. I can send just fine but incoming keeps failing to download. I've tried several apn's and nothing seems to work. it's strange because it's been working fine past few months. Other than that, Net10 is great on this phone as long as you don't have to call CS for anything.
code_monkey74 said:
I have the same setup and same problem. I've looked for 3 months and couldn't find a fix. And as of 2 days ago, i'm not longer able to recieve mms. I can send just fine but incoming keeps failing to download. I've tried several apn's and nothing seems to work. it's strange because it's been working fine past few months. Other than that, Net10 is great on this phone as long as you don't have to call CS for anything.
Click to expand...
Click to collapse
Also having this problem only if I return a call from a previous incoming call it fails because of the "+" prefix.
Black6spdZ said:
Also having this problem only if I return a call from a previous incoming call it fails because of the "+" prefix.
Click to expand...
Click to collapse
mine does the sane thing. so I have to either go into contacts or manually put the number. checked all my settings to make sure international calling wasn't causing the problem. I have no idea what's causing this.
I did find an apn that fixed my mms issue though.
Sent from my SCH-I605 using xda premium
Anyone able to resolve this issue yet? I am in the same boat and have to manually enter the number to dial back
code_monkey74 said:
I have the same setup and same problem. I've looked for 3 months and couldn't find a fix. And as of 2 days ago, i'm not longer able to recieve mms. I can send just fine but incoming keeps failing to download. I've tried several apn's and nothing seems to work. it's strange because it's been working fine past few months. Other than that, Net10 is great on this phone as long as you don't have to call CS for anything.
Click to expand...
Click to collapse
You can solve the MMS issue by getting another messaging APP like TEXTRA and adding the MMS APN setting in it. It will work fine after that.
lochapiece14 said:
Anyone able to resolve this issue yet? I am in the same boat and have to manually enter the number to dial back
You can solve the MMS issue by getting another messaging APP like TEXTRA and adding the MMS APN setting in it. It will work fine after that.
Click to expand...
Click to collapse
I fixed it by flashing an att note 2 ROM. I moved on from the note 2 since though.
Sent from my SGH-I337 using Tapatalk 2
note 2 issues
Febby said:
Hello, I've got a quick question to ask on behalf of a friend. I recently setup her verizon note 2 for ATT service via NET10 but the problem is when I call her from lets say my phone number (111)111-1111 it comes in as +11 1 111 11 11.
I've doubled checked the assisted dialing settings and their setup as they should, I've even tried the phone.apk from the ATT NOTE 2, along with telephony.apk files... all with no result. If anyone knows a solution please do feel free to post it as I'm not very smart with this type of issues when it comes to android but I'm starting to suspect its because this phone with a sim card isn't meant to be used locally but over seas.
Click to expand...
Click to collapse
I have spent days looking over this site and others like it. Can not for the life of me find a solution. I too have the verizon international note 2, use straight talk(att) and want my gps. I flashed the clean rom ace version onto my note, if i use the verizon option, gps works, but get a message can not make international calls if i call someone who just called me. the +1 issue. IF i use the att option the phone works flawless.... except no gps. I tried the beans flash and dirty back to clean rom with no avail. any one fix the issue? I need att service on verizon international phone with the gps!!!
atvkrazy said:
I have spent days looking over this site and others like it. Can not for the life of me find a solution. I too have the verizon international note 2, use straight talk(att) and want my gps. I flashed the clean rom ace version onto my note, if i use the verizon option, gps works, but get a message can not make international calls if i call someone who just called me. the +1 issue. IF i use the att option the phone works flawless.... except no gps. I tried the beans flash and dirty back to clean rom with no avail. any one fix the issue? I need att service on verizon international phone with the gps!!!
Click to expand...
Click to collapse
I have the same problem, if anyone figures this out please tell us
Although I don't often need SMS functionality from my tablet, I have noticed that for the last few months I can no longer send text messages.
It used to work - I have GoSMS installed and can see messages I sent in January. After talking to O2 UK for over an hour, I took a trip to my local store, where they tested my SIM which IS working fine - when it's not in my N9!
I tried a factory reset.
My tablet is locked and not rooted. I updated to 5.1.1 from the image on Google's site.
Sim does work in other devices.
Is no one else having problems sending SMS on their LTE N9 then?
I thought I'd update as so many views of thread.
My O2 sim works in any device EXCEPT my Nexus 9. Data Works, but no SMS.
Any other Network sims work in my Nexus 9, so it's not a problem with tablet from what I can see. I think something must have happened when I rooted the device when on Android 5.0.2. Device was then unrooted and bootloader re-locked (only do this on stock roms!).
Got a new sim on the way. Will update soon.
reverted to 5.0.1
So I decided to flash 5.0.2 - nothing changed, flashed 5.0.1 and bingo! It works.
I then let tab update to 5.0.2 - still working
Then let it update to 5.1.1 - FAIL - data works, but no sms
Update:
After RMAing for screen problems, the replacement I got connects to 4g fine, but still no SMS or MMS.
I sideloaded Google messenger, when I send SMS it says 'Can't send message using CARD 1: Error -1
MMS says 'Service not activated on network'
O2 have sent new sims, reprovisioned the tablet, but still nothing Is no one else having this problem?
Tablet Info
Thought I'd drop a screen-shot of my Tablet Info in to see if anyone sees anything unusual that might be causing my problems....
https://goo.gl/photos/a6KqyvTiM44DN6kz6
Did you find a solution to your problem? This seems to be the only place where I can find this same error message.
Raining8s said:
Did you find a solution to your problem? This seems to be the only place where I can find this same error message.
Click to expand...
Click to collapse
Nope - no solution. You have this problem as well?
I'm on Android N preview 2 now and was hoping it would be fixed, but it's not. Still the only way I can send/receive SMS is to downgrade to Android 5.0.2
Hey,
I am using an ATT Sim in the Verizon tablet. However I am not able send or receive messages/calls. Tried different dialers and message apps. Is there anything I need to enable for this?
Thanks in advance .
Your sim card has to be provisioned to tablet. I tried the same with an older tablet and couldnt get anything to work. You'll have to call att. I had tried all of the things you mentioned as well
I dropped my SIM into a T715 with Lineage 16 on it and both Google Message and Facebook Messenger worked fine with both SMS and MMS. Didn't try the phone aspect.
Tried same thing on Verizon 827 and it won't let me past "Do you want to change default SMS app."
I suppose this could have been posted anywhere in XDA but since I just got a Pixel 6 I though I'd start here.
I'm using Mint Mobile and it's all good except visual voicemail in Google's Phone app won't activate. The My Visual Voicemail app activates and works fine. Calling voicemail works fine too.
The problem seems common for OnePlus users on T-Mobile's network but it's evident this is an old problem between lots of devices and carriers. And oddly, it seems to work or not under random conditions. When I sampled a Pixel 5a for a couple weeks using the same SIM, visual voicemail in the Phone app worked straight away and transcribed accurately.
So that nobody here wastes their time with suggestions, I've researched the problem and have probably already tried the most common suggestions short of factory reset. The only thing Mint Mobile can offer is resetting voicemail for a clean slate, which didn't help. Prior to that, network resets, clearing cache and data in both the Phone and My Visual Voicemail apps, rolling back the Phone app, many reboots and power downs... Whatever is tried I get the dreaded "Visual voicemail isn't working" error with or without My Visual Voicemail installed and activated.
I really like this feature in Google Phone when it works. I'm ok with moving on to an alternative like Google Voice for transcribed voicemail but I'm hard headed about getting something to work as designed. If anybody has figured this out I'd appreciate hearing from you.
Thanks!
manjaroid said:
I suppose this could have been posted anywhere in XDA but since I just got a Pixel 6 I though I'd start here.
I'm using Mint Mobile and it's all good except visual voicemail in Google's Phone app won't activate. The My Visual Voicemail app activates and works fine. Calling voicemail works fine too.
The problem seems common for OnePlus users on T-Mobile's network but it's evident this is an old problem between lots of devices and carriers. And oddly, it seems to work or not under random conditions. When I sampled a Pixel 5a for a couple weeks using the same SIM, visual voicemail in the Phone app worked straight away and transcribed accurately.
So that nobody here wastes their time with suggestions, I've researched the problem and have probably already tried the most common suggestions short of factory reset. The only thing Mint Mobile can offer is resetting voicemail for a clean slate, which didn't help. Prior to that, network resets, clearing cache and data in both the Phone and My Visual Voicemail apps, rolling back the Phone app, many reboots and power downs... Whatever is tried I get the dreaded "Visual voicemail isn't working" error with or without My Visual Voicemail installed and activated.
I really like this feature in Google Phone when it works. I'm ok with moving on to an alternative like Google Voice for transcribed voicemail but I'm hard headed about getting something to work as designed. If anybody has figured this out I'd appreciate hearing from you.
Thanks!
Click to expand...
Click to collapse
I'm on TMobile and had the same issue. You need to remove all visual voicemail apps and carrier visual voicemail apps. Just uninstall them. Then go into Google phone and set up visual voicemail through settings and whatnot.
opz187 said:
You need to remove all visual voicemail apps and carrier visual voicemail apps
Click to expand...
Click to collapse
Thanks, but I tried that. Mint doesn't have their own vvm app like T-Mobile does and they recommend My Visual Voicemail which activates every time it's reinstalled. I'm talking myself into a factory reset but don't know if I should remove the SIM or leave it.
opz187 said:
I'm on TMobile and had the same issue. You need to remove all visual voicemail apps and carrier visual voicemail apps. Just uninstall them. Then go into Google phone and set up visual voicemail through settings and whatnot.
Click to expand...
Click to collapse
Had you tried the t-mobile app first? I wanna know if the google version is better.
utnick said:
Had you tried the t-mobile app first? I wanna know if the google version is better.
Click to expand...
Click to collapse
I personally like the Google one better
manjaroid said:
Thanks, but I tried that. Mint doesn't have their own vvm app like T-Mobile does and they recommend My Visual Voicemail which activates every time it's reinstalled. I'm talking myself into a factory reset but don't know if I should remove the SIM or leave it.
Click to expand...
Click to collapse
I'm confused. Are you saying you don't have any vvm apps installed already? If you do just humor me and try to remove all voicemail apps again and try Google dialer after. I had the same issue and for the life of me could not figure out how to use Google vvm, & it finally worked after all voicemail apps were uninstalled
Im on Tello mvo off t-mobile same thing T-mobiles app works but who want more 3rd party apps , googles never worked not on a pixel phone but its a common problem Ive flashed many roms currently on Arrow12 poco f-3 but it never worked on stock and all other roms ivied flashed so I just call VM its the best solution so far
opz187 said:
Are you saying you don't have any vvm apps installed already? If you do just humor me and try to remove all voicemail apps
Click to expand...
Click to collapse
No third party vvm or vm apps separate from Google Phone are installed. Whenever a vvm app was installed it was temporary. I understand that no other voicemail apps should be installed while using Google Phone's vvm.
First I tried getting Google Phone's vvm to activate. It never did after lots of trouble shooting (cleared storage in Phone, reset networks, rolled back Phone etc.). I installed My Visual Voicemail just to make sure it would activate. It does activate and works as expected. Knowing Mint's voicemail works fine with this app and probably others, and that calling voicemail works, focus is on Google Phone and/or the phone network.
The part that really peeves me is that Google Phone's vvm worked great on a Pixel 5a recently with the same SIM.
jefffrom said:
Im on Tello mvo off t-mobile same thing T-mobiles app works but who want more 3rd party apps , googles never worked not on a pixel phone but its a common problem Ive flashed many roms currently on Arrow12 poco f-3 but it never worked on stock and all other roms ivied flashed so I just call VM its the best solution so far
Click to expand...
Click to collapse
VVM works fine on Tello on my 3 XL. I just had to turn off wifi before I enabled the VVM switch, it wouldn't provision with wifi.
Wasnt working for me either. I decided to uninstall TMobile vvm and try it again and now the Google one is working. Maybe January fixed it for me.
I have RedPocket on AT&T's network. When I had the OnePlus 7t I had the same VVM issues the OP described. They reset stuff on my account & SIM with no luck. It had worked fine on the Pixel 3 I had before and it's working fine on the Pixel 6 I have now. It's probably as much a OnePlus problem then anything.
EtherealRemnant said:
I just had to turn off wifi before I enabled the VVM switch
Click to expand...
Click to collapse
I read about trying this but in my case it didn't help.
I notice Mint Mobile's store recently added the Pixel 5a to their offerings but not the 6, yet. This has me wondering if there's a provisioning issue on the carrier side.
However, Mint customers in recent reddit posts describe a mixed bag that show no pattern at all. For some Pixel 6 users Google's vvm works but not for others.
https://www.reddit.com/r/mintmobile/comments/s7xyvq
manjaroid said:
I read about trying this but in my case it didn't help.
I notice Mint Mobile's store recently added the Pixel 5a to their offerings but not the 6, yet. This has me wondering if there's a provisioning issue on the carrier side.
However, Mint customers in recent reddit posts describe a mixed bag that show no pattern at all. For some Pixel 6 users Google's vvm works but not for others.
https://www.reddit.com/r/mintmobile/comments/s7xyvq
Click to expand...
Click to collapse
Does the phone recognize your Mint SIM as being T-Mobile? I know that has caused problems before.
Honestly the MVNO situation with iPhone, Samsung, and Pixel can be really messy. My 12 Pro Max still doesn't get 5G on most T-Mobile MVNOs because T-Mobile moved them to new SIM cards that the T-Mobile bundle doesn't recognize (8901240 instead of T-Mobile's 8901260) and I've seen a wide range of complaints about MVNOs not working right on Pixels. I think it was Red Pocket that was being seen as "zipsim" or something on Pixels and broke a lot of features.
Buddy of mine got a 6 and he reported that Tello's VVM does not work so yeah, I guess I'll find out when I buy my 6 or 6 Pro in a few months.
manjaroid said:
I suppose this could have been posted anywhere in XDA but since I just got a Pixel 6 I though I'd start here.
I'm using Mint Mobile and it's all good except visual voicemail in Google's Phone app won't activate. The My Visual Voicemail app activates and works fine. Calling voicemail works fine too.
The problem seems common for OnePlus users on T-Mobile's network but it's evident this is an old problem between lots of devices and carriers. And oddly, it seems to work or not under random conditions. When I sampled a Pixel 5a for a couple weeks using the same SIM, visual voicemail in the Phone app worked straight away and transcribed accurately.
So that nobody here wastes their time with suggestions, I've researched the problem and have probably already tried the most common suggestions short of factory reset. The only thing Mint Mobile can offer is resetting voicemail for a clean slate, which didn't help. Prior to that, network resets, clearing cache and data in both the Phone and My Visual Voicemail apps, rolling back the Phone app, many reboots and power downs... Whatever is tried I get the dreaded "Visual voicemail isn't working" error with or without My Visual Voicemail installed and activated.
I really like this feature in Google Phone when it works. I'm ok with moving on to an alternative like Google Voice for transcribed voicemail but I'm hard headed about getting something to work as designed. If anybody has figured this out I'd appreciate hearing from you.
Thanks!
Click to expand...
Click to collapse
Have you tried activating it over mobile data?
I switch phones a lot and have had your issue several times, most recently on my pixel 6. Disabling wifi while I opened the voicemail got it working, and it has in the past as well. (Might want to force stop and clear data and etc, maybe a reboot, then try on mobile data only.)
EtherealRemnant said:
Does the phone recognize your Mint SIM as being T-Mobile?
Click to expand...
Click to collapse
No, it's recognized as Mint in network settings plus the voicemail number that was setup is Mint's. The APN that's automatically configured is T-Mobile's but switching to Mint's wholesale APN makes no difference.
Doesn't mean you're not onto something. One difference between the Pixel 6 and 5a setups (again, Google's vvm worked on the 5a) is that Play Store installed a T-Mobile app on the Pixel 6 on its first day. I didn't think much of it until I saw a T-Mobile option under Default apps settings. Can't remember what that setting was but it didn't seem related to voicemail. When I uninstalled this app the setting under Default apps disappeard. Which was a relief because for a moment I broke out in a sweat thinking the T-Mobile model was shipped. I verified my phone is the unlocked model.
Over the weekend I may unlock the bootloader and root. Maybe wiping will make a difference.
Btw, Mint does in fact sell the Pixel 6, they're just out of stock.
finshan said:
Have you tried activating it over mobile data?
Click to expand...
Click to collapse
Yes, many times usually connected to 5G. Tried setting LTE as the preference too.
I'm resigning myself to an alternative like Google Voice or Youmail. A friend with a OnePlus 8T TMO variant has never gotten native vvm to work with T-Mobile's network. His unanswered calls go to Google Voice and the Phone app's vvm works well with it.
Same issue here! (Mint Mobile user)
We are pulling our hair out on the Pixel subreddit:
Pixel Subreddit Link
Fatalah said:
Same issue here! (Mint Mobile user)
Click to expand...
Click to collapse
Thanks for chiming in. Parts of that subreddit are informative while most of it repeats other articles I've seen. It's a mystery wrapped in a riddle but one thing is certain: if T-Mobile boffins can't figure it out no point in asking Mint about it unless we want the usual "Don't support it" or "Can't guarantee it" nonsense.
Interesting that there's a Mint voicemail number (18056377243) different than the one assigned by my Mint SIM (18056377456). We could try different numbers but the setting is greyed out in the Phone app. Changing the number would require removing the SIM to make the field editable but it'll probably revert back to the original number when the SIM reconnects.
manjaroid said:
Thanks for chiming in. Parts of that subreddit are informative while most of it repeats other articles I've seen. It's a mystery wrapped in a riddle but one thing is certain: if T-Mobile boffins can't figure it out no point in asking Mint about it unless we want the usual "Don't support it" or "Can't guarantee it" nonsense.
Interesting that there's a Mint voicemail number (18056377243) different than the one assigned by my Mint SIM (18056377456). We could try different numbers but the setting is greyed out in the Phone app. Changing the number would require removing the SIM to make the field editable but it'll probably revert back to the original number when the SIM reconnects.
Click to expand...
Click to collapse
Just FYI, the one Tello uses where my VVM works on my 3 XL is the same as Mint is using.
At this point it seems like an issue specific to 6/6 Pro because I have confirmation of VVM working on T-Mobile MVNOs with 3/4/5 and two people I know could not get it working on 6/6 Pro, both with Tello, who had it working on their last Pixel.
EtherealRemnant said:
At this point it seems like an issue specific to 6/6 Pro
Click to expand...
Click to collapse
I don't think that's the case and for some Pixel 6 users it's working. There's no logical pattern except that OnePlus models on T-Mobile's network stand out the most. AT&T and Verizon customers have reported the issue too.
Anyone else experiencing this?
Had the phone about 5 weeks. Reside in Canada, its a Version C unit.
Experiencing delayed receipt of texts in group chats and single texts. Using android messenger after a full reset w Textra as previous messaging app. Settings left stock, initially after reset worked fine and boom all of a sudden receiving mms and texts as old as 4 days ago in group chats. Getting to point that considering ditching device. Spoke w carrier they show no issue on their end. Issue seems to be xross plaatform w iphone users. I dont want an S22 and only option is a Pixel 7. I bought ZF9 for size, everything else i like but this is too much
Are you using RCS?
craznazn said:
Are you using RCS?
Click to expand...
Click to collapse
NO as I far as I can tell I am not as I am outside US, being in Canada on Virgin/Bell network. Is there a way I can look or turn off this feature as I am using the default android messenging app
I'm in Toronto on bell and have the ZF9.
All text are working fine.
To check RCS, open the message app, go to settings, chat features. Should show connected or maybe trying to connect.
Try deleting data/cache for both the message app and carrier services. Then re enable RCS.
RoccoN4 said:
I'm in Toronto on bell and have the ZF9.
All text are working fine.
To check RCS, open the message app, go to settings, chat features. Should show connected or maybe trying to connect.
Try deleting data/cache for both the message app and carrier services. Then re enable RCS.
Click to expand...
Click to collapse
Thanks going to try this as I did find settings and turned of RCS features. I have RCS chat features turned off currently. I have deleted data/cache now for both messaging app and carrier services, will pull sim and turn off device , reinsert sim and restart. Wondering if I should re-enable RCS chat features or run without first to see if issue continues before re-enabling
Update: even following the above and having RCS disabled since restart, reinsert of sim and clearing of data/cache on carrier services and google messenging app w/o messenging app connected to my google account I am receiving delayed texts in a group chat from iphone sender. I am beginning to wonder if clearing cash on their end may resolve. My Virgin carrier says everything seems fine on their end even though they don't support this device. I guess I may have to wait a period of time to see if this resolves as I am unsure what I can do that is left. I have already factory reset the device as well. Any additional comments are welcomed