Question Oppo Find N2 calling/receiving calls issue?? Help needed - Oppo Find N

Hello there,
I have had my Find N2 (fold) for about a week now and all has been going well until the last 24 hrs or so...
I am in Australia on the Telstra network and have 2 Telstra sims in the phone both that have been working fine up until now..
The issue is that as of past 24 hrs or so the phone can make and receive calls (on either sim) but the calls always drop out after about 2-3 seconds..
You can hear and speak to the other person but only for a very brief moment before the call drops out.
This is the same for receiving calls not just me dialing out.
The first week or 10 days the phone didn't have this issue and worked fine... its only in the past 24 hours
I did a full factory reset and it was working fine again but now about 24 hrs latter same issue!!
I did try putting in a different sim (Vodafone) and it does the same thing - so doesn't appear to be network related...
Some setting in the phone perhaps???
Any suggestions to help would be most welcome..
Thanks
Frosty

I seemed to have worked out what the issue was...
I use the phone for personal and work thus the 2 sims - my work email requires me to setup a work profile which the app Microsoft Intune does.
When I have the 'Work" apps enabled this makes the phone calls not work (as per my above issue)
When the "work" profile is disabled all calls work normally - luckily its a simple one button click to disable and enable the work profile - so I just leave it disabled most of the time and just enable it when I need to check work emails.
This might help someone else one day if they have the same issue.
Frosty

frostywinter said:
I seemed to have worked out what the issue was...
I use the phone for personal and work thus the 2 sims - my work email requires me to setup a work profile which the app Microsoft Intune does.
When I have the 'Work" apps enabled this makes the phone calls not work (as per my above issue)
When the "work" profile is disabled all calls work normally - luckily its a simple one button click to disable and enable the work profile - so I just leave it disabled most of the time and just enable it when I need to check work emails.
This might help someone else one day if they have the same issue.
Frosty
Click to expand...
Click to collapse
That's interesting. Oppo just pushed an update (A.35) to my N2 and coincidentally listed as one of the fixes is: "Fixes an issue that might cause your device to drop calls in certain scenarios".
How are you finding the N2 so far? Anything in particular stand out, and do you have any general tips or hacks you've done that you like?

I am really enjoying the N2 - it does take some time to uninstall the Chinese apps (the ones that you can uninstall that is) configuring the Work profile took a few try's to get that going.
I still don't get all the notifications I would like - like from my eufy security cameras but luckily the notifications do come through to my Garmin Venu 2+ watch so I can see them that way.
I find the factory email app work pretty well so I use that one for my personal emails.
WhatsApp, Facebook and Facebook messenger also work well and get notifications.
You can install and use custom icons which is nice since other launchers won't work properly.
Battery life is excellent easily getting 24-30 hours.
The form factor is excellent!
Cheers
Frosty

frostywinter said:
I am really enjoying the N2 - it does take some time to uninstall the Chinese apps (the ones that you can uninstall that is) configuring the Work profile took a few try's to get that going.
I still don't get all the notifications I would like - like from my eufy security cameras but luckily the notifications do come through to my Garmin Venu 2+ watch so I can see them that way.
I find the factory email app work pretty well so I use that one for my personal emails.
WhatsApp, Facebook and Facebook messenger also work well and get notifications.
You can install and use custom icons which is nice since other launchers won't work properly.
Battery life is excellent easily getting 24-30 hours.
The form factor is excellent!
Cheers
Frosty
Click to expand...
Click to collapse
Thanks -- I am also very impressed with the battery life. Where did you find new icons? On the oppo theme store?
On the notification front I only need gmail and whatsapp at the moment and get them consistently enough (though sometimes I notice gmail takes a bit of time).
And yes, agreed, the form factor is great. It took a while to get used to the weight of the phone, but now that I am I'm loving it. It really is a perfectly sized mini tablet, too, and I'm glad it opens into landscape because if I'm opening it, for my use case, I'm almost always wanting the app to open in landscape mode (and the layout differences that entails) and not portrait mode. Having to rotate the phone every time I unfolded it would be quite annoying.
Re the stock Chinese apps, yes, many of them can't be uninstalled or disabled. So I just put them all in an "Oppo" folder and forgot about them lol

CedricFP said:
That's interesting. Oppo just pushed an update (A.35) to my N2 and coincidentally listed as one of the fixes is: "Fixes an issue that might cause your device to drop calls in certain scenarios".
How are you finding the N2 so far? Anything in particular stand out, and do you have any general tips or hacks you've done that you like?
Click to expand...
Click to collapse
Did your A.35 update affect your inner screen layout like the Oppo Find N owners are discussing?

Interesting that after installing the latest .35 update on my N2 that the issue of calls dropping out when using the work profile appears to have gone So this is good.
Does anyone have the English translation of what the .35 update did - the change log only shows in Chinese.
Apart from my call issue been fixed I haven't noticed anything else with the 900+meg update.
For getting different icons on the N2 I just downloaded some of my favourites from the Play Store - you apply them by pressing on a blank spot on your screen and selecting "icons" and the new ones will appear there to use.
I didn't notice any affect to the inner screen layout with the .35 update.
Cheers
Frosty

Strange, mine shows in English:
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"lightbox_start_slideshow": "Start slideshow",
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CMPIXER said:
Did your A.35 update affect your inner screen layout like the Oppo Find N owners are discussing?
Click to expand...
Click to collapse
No nothing has changed on my inner screen.

CedricFP said:
No nothing has changed on my inner screen.
Click to expand...
Click to collapse
Very good, glad to hear that. I feel better to proceed with the update.

Related

3.2.1 Update Released in Japan

http://www.sony.jp/support/tablet/info2/20111110.html
No details on what's changed (apart from saying "improvements to stability of system software' which could mean anything) and whether they've fixed the annoying wifi disconnect bug (and hopefully media discovery on sd-card2).
Yeah, I received the update notification this morning (mine is Japan set). Update file size is quite small - around 19MB. Already updated my STS to 3.2.1. No significant changes that I can find. I do feel that it's more smoother navigating menus and launching apps. Will see in a few days if there's any changes with Wi-Fi disconnection problem.
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zetsurin said:
http://www.sony.jp/support/tablet/info2/20111110.html
No details on what's changed (apart from saying "improvements to stability of system software' which could mean anything) and whether they've fixed the annoying wifi disconnect bug (and hopefully media discovery on sd-card2).
Click to expand...
Click to collapse
I'm not sure if I understand the wifi disconnect bug. Are you complaining that the wifi turns off when the screen is locked? Because it's set up to do that from the factory and can be changed in the settings menu under wifi > advanced I believe...
unclespoon said:
I'm not sure if I understand the wifi disconnect bug. Are you complaining that the wifi turns off when the screen is locked? Because it's set up to do that from the factory and can be changed in the settings menu under wifi > advanced I believe...
Click to expand...
Click to collapse
Yes u can and all that wanna set that have done so. It still disconnects once display shuts down. Read more here: Wifi policy problems...
As for the update, hope it comes to our tablets soon and does indeed fix the wifi issue.
I think the issue still exist in 3.2.1. Quite a few times my WiFi disconnected when screen turns off.
friends I have to ask you which version is the best is that I will bring the tablet and give me 15 this month and wanted to know who that is vercion I have to have to keep me from whatever it is disconnected wifi greetings
zaynal said:
Yeah, I received the update notification this morning (mine is Japan set). Update file size is quite small - around 19MB. Already updated my STS to 3.2.1. No significant changes that I can find. I do feel that it's more smoother navigating menus and launching apps. Will see in a few days if there's any changes with Wi-Fi disconnection problem.
Click to expand...
Click to collapse
Brother, how do you do screen capture on your Sony Tablet?
Using DDMS. More info at the following link (post no.7):
http://forum.xda-developers.com/showthread.php?t=1265785
Got the update in Brazil.... 19MB only
ps store not workin now
I just got the update here in the states. However the PS store is not working for me now. Keep getting an error 80080018 code.
diamondcrownpc said:
I just got the update here in the states. However the PS store is not working for me now. Keep getting an error 80080018 code.
Click to expand...
Click to collapse
PlayStation Network currently under maintenance.
Fixed
I had this same issue, after updating none os the PSEN apps worked. If I tried to access PSN store, music unlimited or videos unlimited, they all gave error 80080018. First thing I did was factory reset but that did not help. So, the next thing I tried was reformatting (erasing) all storage. Well, as much as I did not want to since I lost everything, it worked. Once my tablet was clean, I can now log in to PSN store and music/videos unlimited with no issues.
So, anyone having this problem just erase storage and fasctory reset, you will be good to go. Just,make sure you save your pics, music, docs, etc. somewhere like an external hard drive.
JungleKing76 said:
I had this same issue, after updating none os the PSEN apps worked. If I tried to access PSN store, music unlimited or videos unlimited, they all gave error 80080018. First thing I did was factory reset but that did not help. So, the next thing I tried was reformatting (erasing) all storage. Well, as much as I did not want to since I lost everything, it worked. Once my tablet was clean, I can now log in to PSN store and music/videos unlimited with no issues.
So, anyone having this problem just erase storage and fasctory reset, you will be good to go. Just,make sure you save your pics, music, docs, etc. somewhere like an external hard drive.
Click to expand...
Click to collapse
dont need to, the whole psn was just down that's all. i wasn't able to log into my ps3 aswell. i couldn't get into PSN store, music unlimited or videos unlimited after the update too. but i figure sony will fix it and surely enough it works now for me. and i didn't lose any files.
diamondcrownpc said:
I just got the update here in the states. However the PS store is not working for me now. Keep getting an error 80080018 code.
Click to expand...
Click to collapse
Same thing ps and video un, worked fine and after updating the same error show up
try to reset nd see!!!!
---------- Post added at 12:43 PM ---------- Previous post was at 12:27 PM ----------
fgar82 said:
Same thing ps and video un, worked fine and after updating the same error show up
try to reset nd see!!!!
Click to expand...
Click to collapse
I did a reset and now video and ps working again...
Some details
Enhanced Performance
Improves the screen rotation function Notifies the user to re-enter their wireless encryption if it is entered incorrectly
Improves keyboard performance Adds the ability to manually update the Media Player playlist
Reduces the time needed to reconnect to a wireless access point after resuming from sleep
Allows the Social Feed Reader application (for Facebook® and Twitter®) to work correctly after resuming from sleep
Improves audio playback when CPU processing is high
Removes the PlayStation Store update notification in regions where the PlayStation Store is unavailable
Improves the GPS positioning function
Improves DRM key processing and resolves an issue where you may see the error "Cannot play. The file is damaged" when playing a downloaded movie purchased from Video Unlimited

Battery Drain after XLA4?

FIRST AND FOREMOST!
I apologize for any spamming that may have lead you here, however I have a SERIOUS problem!!!
My phone will NOT enter deep sleep. 7 hrs of light use has brought me down to 35%
I've tried 4 XLA4 base ROMs. Currently on LiL ROM. and I can't seem to find out what the problem is...
I have 83 apps installed on my phone and my facebook and twitter sync every hour. I have a weather widget doing an update ever 2 hrs and I hardly ever have my GPS turned on. This same config on non XLA4 Roms used to get between 22-28hrs of life with similar or identical usage pending the ROM.
Is it me or is it just XLA4? I've noticed I seem to be one of the few suffer issues with these ROMs. Help would be greatly appreciated.
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BBS DUMP
https://docs.google.com/document/d/1BxNdtOAdgVzlI4z08BKqcYR2vX_keffnhAb_QkAlWPc/edit
Battery life on XWLA4 has been sort of shoddy for me too when I left the phone sitting doing nothing. I once left my phone off the charger over night and it only went into deep sleep 78% of the time. Android OS was at 35% of usage.
I'll need to do more conclusive testing.
I just don't understand what it is...
Me neither. Didn't get it at all with either UCKH7 or XWKL1.
Well in any event I hope someone can point out the error of my ways and get this thing up and going properly.
The problem is at the top of your BBS (Android System NotificationService); it's the sole reason for not entering deep sleep. I've never seen it, so I can't speak to what it is. Maybe someone around here can identify it; otherwise, post your dump in the BBS thread for a better chance of someone being able to identify it.
EDIT: Search the BBS thread for NotificationService in the meantime. Also, google search the term with "xda" behind it, and peruse those threads.
Sent from my Galaxy SII
Not sure what's going on with yours but I was able to manage 6 1/2 hours of screen on time with LiLRoM v1. I have pics in the battery life thread in the general section as proof. I was using Entroypy's daily driver kernel but I'm not sure if that would have a huge impact or not. Your BBS dump shows that the Notification Service(Android System) is the main culprit of the battery drain. I don't know what exactly that counts as though.
Just posted in the BBS thread. hope someone can help...
Try any different kernels?
At the bottom of Siyah thread, I have a link to older versions. Some people like .7 & .9 more than newer versions.
http://forum.xda-developers.com/showthread.php?p=19650906
It looks like that NotificationService is firing multiple repeated wakeup events... I think Siyah's suspend lock frequency is 500 MHz, which is why so much time is there.
As to why - no clue, I've never seen this happen on LA4 myself.
Well I've expirenced the same issues with multiple kernels.
So far I've tried...
Siyah
2.6.7
2.6.9
2.6.11
2.6.12
Entropy's DD
02/07/12
02/15/12_A
02/15/12_B
02/15/12_C
02/18/12_A
02/18/12_B
I want to say its the base but I don't get why I'd be the minority having the issues.
It seems like the problem is app based. I would suggest that you do nandroid and Titanium backups and delete all apps that could start the Notification Services. I see facebook katana in your BBS log.. that's my primary suspicion. Before you remove all notification related apps, try removing just Facebook and Facebook Messenger (if you have that installed too) and see if it helps.
That should hopefully remove this problem. If it does, then start adding those apps one by one and find the culprit. If it doesn't, then post here and we can do some differential diagnosis.
UPDATE: Another reason why I think that Facebook could be the rogue app is that in Market page for Facebook, the version number is not explicitly mentioned.. it says that the version number depends on the device. I am not an app dev but I presume that with the change in Android OS, Facebook probably needs to handle notifications differently. Now if you used TB to restore Facebook from an i777 backed up version, that could be causing the problem.
Summary
PLAN A:
1. right now you see excessive notification service wakelocks
2. uninstall facebook and messenger and see if that helps
3. IF that helps, install facebook fresh from market (that should fetch the correct Facebook version)
4. ...
PLAN B:
1. right now you see excessive notification service wakelocks
2. uninstall all notification related apps
3. reinstall them one by one
4. ...
jazzboyrules said:
It seems like the problem is app based. I would suggest that you do nandroid and Titanium backups and delete all apps that could start the Notification Services. I see facebook katana in your BBS log.. that's my primary suspicion. Before you remove all notification related apps, try removing just Facebook and Facebook Messenger (if you have that installed too) and see if it helps.
That should hopefully remove this problem. If it does, then start adding those apps one by one and find the culprit. If it doesn't, then post here and we can do some differential diagnosis.
Click to expand...
Click to collapse
I'll do that now.
If you have apps like Facebook, its almost a necessity to download Autorun Manager. Through that you can disable those startup receivers that you can't through the interface settings on FB.
Might also help with other apps. One more time, its called Autorun Manager.
cwc3 said:
If you have apps like Facebook, its almost a necessity to download Autorun Manager. Through that you can disable those startup receivers that you can't through the interface settings on FB.
Might also help with other apps. One more time, its called Autorun Manager.
Click to expand...
Click to collapse
Gonna give autorun manager a shot and see. Thanks.
Alucardis666 said:
Just posted in the BBS thread. hope someone can help...
Click to expand...
Click to collapse
As per my post in the BBS thread:
OK I had a look at the thread you insist we post in. Have you carried out the suggestions?
Anyway, the issue seems reasonably obvious to me, but the app itself responsible isn't obvious. You're going to need to do some work to resolve this.
One of your apps is posting a notification - either a notification icon, or notification lights - that is stopping your phone going to sleep. Given that you have so many apps doing background activities, it's up to you to figure out which one it is. I would start by disabling notifications in facebook, and I think also Titanium Backup (are you doing automated app backups using TiBU?). But from experience, the app is likely to be your SMS app - for some reason, they have a bad rap for draining battery once a message is received but not read. Go SMS and Handcent both do this depending on configuration and random ROM/kernel/karma combinations.
Anyway, it's not kernel, it's a userland wakelock.
For your next BBS dump, do what we keep telling other people to do - charge the phone before going to bed, remove from charger, and leave it idle for a good number of hours. Then take a BBS dump with the view "since unplugged". Do this because there is little value trawling through a log that shows you normal work-day activities.
Cheers
Click to expand...
Click to collapse
Well I just disabled sync/notifications for facebook and twitter and I turned off notifications for go sms too I'll leave the phone idle for an hr and see what happens.
EDIT: I've decided the head ache just isn't worth it. I'm gonna do a full wipe and then flash UnNamed V2.2.1 and not restore anything through TiBu
It definitely has to be an app because this is an idle test of a fresh install of Shishir with Siyah 2.6.12 and Init.doh .35 Exp. Less than 1%/hour drop with twitter every 15 minutes, and google sync/backup/locations enabled.
penguinlogik said:
It definitely has to be an app because this is an idle test of a fresh install of Shishir with Siyah 2.6.12 and Init.doh .35 Exp. Less than 1%/hour drop with twitter every 15 minutes, and google sync/backup/locations enabled.
Click to expand...
Click to collapse
Wow... Stock battery?
Yup.123456

Samsumg Link/Android System Drains Battery

I don't even use this program yet it shows 22% battery usage so far. Every night when I go to charge my phone it's always ay the 2nd spot for battery usage. I don't think tj I s should be occurring. I know I can freeze the program but at some point I may meed to use it to access my home files on my laptop. Any help is appreciated.
Sent from my Rooted Verizon Samsung Galaxy S4 using xda premium
The best solution (if not the only) is to freeze the application, and to unfreeze it whenever you're ready to use it. I know there was a MIUI program that allowed users to stop applications from starting up automatically (both boot and idle operation), and would only be operational whenever the user opened up the program manually... But I don't know if there is anything similar to that now.
n0_face said:
The best solution (if not the only) is to freeze the application, and to unfreeze it whenever you're ready to use it. I know there was a MIUI program that allowed users to stop applications from starting up automatically (both boot and idle operation), and would only be operational whenever the user opened up the program manually... But I don't know if there is anything similar to that now.
Click to expand...
Click to collapse
I froze it. I never really used it on my S3 amd don't see myself using it on the S4.
Sent from my Rooted Verizon Samsung Galaxy S4 using xda premium
Now to figure out why Android System is #1 on my battery stats. Solve one problem and another pops up.
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Sent from my Rooted Verizon Samsung Galaxy S4 using xda premium
DarkMenace said:
Now to figure out why Android System is #1 on my battery stats. Solve one problem and another pops up.
Sent from my Rooted Verizon Samsung Galaxy S4 using xda premium
Click to expand...
Click to collapse
Thats how mine looks all the time and I'm 100% stock no root. If you find out what is causing it please let me know
Sent from my SCH-I545 using Tapatalk 2
mach1man said:
Thats how mine looks all the time and I'm 100% stock no root. If you find out what is causing it please let me know
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
I'm thinking it might be the memory card. I was thinking of removing it, saving the files. formatting it then putting it back in the phone since it was in my old S3.
While I was sleeping Samsung Link used all my CPU. Here is the proof
I was able to reach Google and they claim that the Android System should be #1 always. I don't believe them in the least bit but hey it's their OS. As for Samsung Link Samsung claims it shouldn't be using CPU when your not using the application. It should be idle and they had no clue to how to fix it besides saying to do a factory reset. Such incompetent people at Samsung.
Then maybe my phone is broken. I think that it has to do with the bloatware running within the system folder (or running as an Android system app)? I don't know a lot about the development side of things, but I do know that once I froze a majority of the programs that Verizon and Samsung included on the phone, my battery life has never been better... Even though my playing of games doesn't help.
n0_face said:
Then maybe my phone is broken. I think that it has to do with the bloatware running within the system folder (or running as an Android system app)? I don't know a lot about the development side of things, but I do know that once I froze a majority of the programs that Verizon and Samsung included on the phone, my battery life has never been better... Even though my playing of games doesn't help.
Click to expand...
Click to collapse
I think mine is somewhat fixed now. The Android OS isn't #1 today. I'll see how everything goes. I don't have anything disabled yet. I'm waiting for a good list of what to disable as for bloatware. I do know if Samsung Link keeps up using my CPU and affecting battery life I may freeze it.
My Battery reading is very different?
DarkMenace said:
I think mine is somewhat fixed now. The Android OS isn't #1 today. I'll see how everything goes. I don't have anything disabled yet. I'm waiting for a good list of what to disable as for bloatware. I do know if Samsung Link keeps up using my CPU and affecting battery life I may freeze it.
Click to expand...
Click to collapse
Don't know how to get a screen shot on here but I have so little going on with my battery that I'm amazed: Samsung 4G from Verizon, purchased the day they became available. I also purchased my own 64 gb external SD card (Samsung) but only have some data on it at this point ..... waiting for.... hoping for.... the app to sd. The phone is not rooted and uses no special launcher
Screen 60%
Device Idle 6%
Android OS 3%
Android System 3%
Cell Standby 3%
WiFi 2%
I have been near my router most of the day and therefore, the phone has been connected to my router. But I was out for about 4 hours and sent some texts, made a few calls etc.
I went through the apps a few days ago and "disabled" everything I wasn't using - Amazon mp3, Amazon Kindle, Samsung keyboard and Swype ( use the smart keyboard from my droid charge days - maybe someday I'll look around but I'm very attached to it by now). Disabled Watch-On and never registered with Samsung or activated the Samsung Link. I use a third party app and have never used Kies. I also disabled a few Google apps such as the story book and one or two others.
I don't use the automatic brightness adjust. Instead, I have an app with which I can put a fine line on any edge of my screen and move it to brighter or less bright as needed.
Using a very charcoal wallpaper, turned off animations etc. My lock screen actually has a picture from Samsung (the flowers) which I thought wasn't bad. I don't lock it but do use swipe and light... to open it. I have the digital clock widget, the owner information widget, and phone, contacts and ICE info app (as a shortcut) on the lock screen.
I guess I'm sharing this to see if it will help anyone - and also to figure out what I did "right". I don't feel I'm suffering at all from a lack of space for apps, assuming someday we'll move them to the SD card. I sync gmail and use AquaMail for my other 4 email accounts. Aqua Mail is set to sync when I open it, which I usually do about 2 or 3 times/day.
This is all I can think of right now but if I can help anyone with a specific question about one of the apps, please ask.
louise3000 said:
Don't know how to get a screen shot on here but I have so little going on with my battery that I'm amazed: Samsung 4G from Verizon, purchased the day they became available. I also purchased my own 64 gb external SD card (Samsung) but only have some data on it at this point ..... waiting for.... hoping for.... the app to sd. The phone is not rooted and uses no special launcher
Screen 60%
Device Idle 6%
Android OS 3%
Android System 3%
Cell Standby 3%
WiFi 2%
I have been near my router most of the day and therefore, the phone has been connected to my router. But I was out for about 4 hours and sent some texts, made a few calls etc.
I went through the apps a few days ago and "disabled" everything I wasn't using - Amazon mp3, Amazon Kindle, Samsung keyboard and Swype ( use the smart keyboard from my droid charge days - maybe someday I'll look around but I'm very attached to it by now). Disabled Watch-On and never registered with Samsung or activated the Samsung Link. I use a third party app and have never used Kies. I also disabled a few Google apps such as the story book and one or two others.
I don't use the automatic brightness adjust. Instead, I have an app with which I can put a fine line on any edge of my screen and move it to brighter or less bright as needed.
Using a very charcoal wallpaper, turned off animations etc. My lock screen actually has a picture from Samsung (the flowers) which I thought wasn't bad. I don't lock it but do use swipe and light... to open it. I have the digital clock widget, the owner information widget, and phone, contacts and ICE info app (as a shortcut) on the lock screen.
I guess I'm sharing this to see if it will help anyone - and also to figure out what I did "right". I don't feel I'm suffering at all from a lack of space for apps, assuming someday we'll move them to the SD card. I sync gmail and use AquaMail for my other 4 email accounts. Aqua Mail is set to sync when I open it, which I usually do about 2 or 3 times/day.
This is all I can think of right now but if I can help anyone with a specific question about one of the apps, please ask.
Click to expand...
Click to collapse
You get that Samsung Link disabled.? Your screens horse shows it using a lot of cpu.
Sent from my Verizon Samsung Galaxy Tab 2 7.0 using XDA Premium HD

Crashing....

Had the phone for 2 days, and it has crashed at least twice so far... (device reboots randomly)
Has anyone else experienced crashing on their device yet?
xT29c said:
Had the phone for 2 days, and it has crashed at least twice so far... (device reboots randomly)
Has anyone else experienced crashing on their device yet?
Click to expand...
Click to collapse
Obviously not supposed to happen. Updated to latest rom ? Rouge third party apps installed ? If not, send a report to Huawei using their "Hicare" app and it should be sorted with rom updates.
Hope you didn't restore an old backup on ur new phone.
I did not restore any backups on it. I am thinking it is the SD card.... how likely is that?
Formatted the SD card, and still crashed. I'm on my 4th crash so far. Phone is unusable to me until this is fixed.
Is there any app that will display crash reports? I want to pinpoint why this is happening.
I would appreciate any feedback on this matter rather than being ignored
my phone crashed again
I have formatted my SD card, wiped my phone, and changed launchers. Phone still crashes.
What do I do?
Has anyone else experienced a crash at all with this phone?
I need your guys’ help.
Nothing seems to be a direct cause of the crashing. The only thing that I’ve noticed is when I go to unlock the phone that’s when the crashing will happen but I’m never able to re-create the crash when I want it’s always sporadic and an indefinite amount of time can go by between the next crash.
UPDATE: Looks like I’m not the only one who is experiencing crashing with their device. The crashing is random and maybe your phone will crash overnight and you don’t know that it was power cycled. I advise everyone to keep an eye on their device to see if it power cycled without you knowing or more obviously when you’re using it in front of your face and you see the wall a logo pop up out of nowhere this device seems to be glitched and needs to be patched as soon as possible again I welcome anyone to share their feedback or stories with this phone crashing is been pretty quiet.
xT29c said:
I would appreciate any feedback on this matter rather than being ignored
my phone crashed again
I have formatted my SD card, wiped my phone, and changed launchers. Phone still crashes.
What do I do?
Has anyone else experienced a crash at all with this phone?
I need your guys’ help.
Nothing seems to be a direct cause of the crashing. The only thing that I’ve noticed is when I go to unlock the phone that’s when the crashing will happen but I’m never able to re-create the crash when I want it’s always sporadic and an indefinite amount of time can go by between the next crash.
UPDATE: Looks like I’m not the only one who is experiencing crashing with their device. The crashing is random and maybe your phone will crash overnight and you don’t know that it was power cycled. I advise everyone to keep an eye on their device to see if it power cycled without you knowing or more obviously when you’re using it in front of your face and you see the wall a logo pop up out of nowhere this device seems to be glitched and needs to be patched as soon as possible again I welcome anyone to share their feedback or stories with this phone crashing is been pretty quiet.
Click to expand...
Click to collapse
No crash here, I have been using the Mate 10 heavily, tried everything not one crash yet. But dang this thing has a lot of features when you want to turn off one features it is really hard to know where to look for it. Just need to learn and know where to find the settings.
Someone here too has that problem: https://forum.xda-developers.com/mate-10/how-to/crash-t3700732
jvidia said:
Someone here too has that problem: https://forum.xda-developers.com/mate-10/how-to/crash-t3700732
Click to expand...
Click to collapse
Try factory reseting it, sometimes most of those crashes happens when you try to download Apk to get apps for free, so install them 1 by one to see which app is causing it. But definitely factory reset first and try replicating it after a reset.
rjan22 said:
Try factory reseting it, sometimes most of those crashes happens when you try to download Apk to get apps for free, so install them 1 by one to see which app is causing it. But definitely factory reset first and try replicating it after a reset.
Click to expand...
Click to collapse
I have already stated that I did that, and formatted my SD card on-top of that.
Crashes still happen. The same APPS I had on my Mate 8, I have on my Mate 10.
Mate 8 never crashed.
No, have not had any random reboots. To be fair I have had some apps hang for quite a while ending up in me rebooting it myself.
But not to the point there the phone is completely hung like windows blue screen.
Sent from my ALP-L29 using Tapatalk
Maybe you guys didn't think of it but this phone has android oreo so maybe some compatibility with old applications you are using or restoring?
xT29c said:
I have already stated that I did that, and formatted my SD card on-top of that.
Crashes still happen. The same APPS I had on my Mate 8, I have on my Mate 10.
Mate 8 never crashed.
Click to expand...
Click to collapse
What is your current firmware version
Am on .115 (636) ALP-L29, i never experience eandom reboots,
But i do face hiccups, as i explained in other thread. If i lock my phone during gaming, it sometimes get hard to unlocked. I know it unlocked from the sound, but screen remain black,
If i swipe the home button, fortunately it goes to recent task. And i can close the game. Other apps run normally,
So i guess its the game that doesnt like being suspended.
And yes, i think Oreo play hand here too. Some app act funny or malfunction/crashing. Name it : ES Explorer during space analyze. PS Touch transform function wont work. Etc
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Update
I lost count on how many times my phone is crashed. I've never experience an android phone this unstable before. It's quite disappointing and if I could easily return it I would. This is the firmware version that I'm on. The model number is ALP-AL 00.
the last crash I had was earlier this morning. I was talking to my friend on Google hangouts, I then received a call on WhatsApp, I unlocked my phone to try to deny that call on WhatsApp, and was greeted by the ever so familiar while a logo, showing me that had crashed once again.
I don't know how many users on this form have the Chinese model like I do but this crashing is rage inducing and disappointing at the same time I just hope someone can help me or that Huawei can patch it because I did spend a lot of money on this phone I do like Huawei and their devices.
xT29c said:
Update
I lost count on how many times my phone is crashed. I've never experience an android phone this unstable before. It's quite disappointing and if I could easily return it I would. This is the firmware version that I'm on. The model number is ALP-AL 00.
the last crash I had was earlier this morning. I was talking to my friend on Google hangouts, I then received a call on WhatsApp, I unlocked my phone to try to deny that call on WhatsApp, and was greeted by the ever so familiar while a logo, showing me that had crashed once again.
I don't know how many users on this form have the Chinese model like I do but this crashing is rage inducing and disappointing at the same time I just hope someone can help me or that Huawei can patch it because I did spend a lot of money on this phone I do like Huawei and their devices.
Click to expand...
Click to collapse
Have you tried using the phone without the external card ?
I have not. Since day one I've had an SD card in the phone. I did try reformatting the SD card. To no avail.
Do you suggest I try to use the phone without an SD card inside?
xT29c said:
I have not. Since day one I've had an SD card in the phone. I did try reformatting the SD card. To no avail.
Do you suggest I try to use the phone without an SD card inside?
Click to expand...
Click to collapse
Yes. Use without the SD card. Install apps on your phone.
Huawei has been releasing many updates for this phone. Already 118 and 119 exist. Hopefully one of the ones after 115 has fixed the issue.
i think u should blame the android oreo not the huawei itself, still the Oreo not stable android version, check in news how many bugs and problems for google self phone the pixel 2 using the Oreo , and many customers file too many complaints against google, each day new bug appear for the pixel 2 phone. i am sure if mate 10 have nougat pre-installed it will be bugs free and stable
Just got the mate 10! Absolute beast in the battery department! However, I too am experiencing some app crashes particularly FB and ig. Anyone noticed that when you drag icons around the homescreen the stuttering is insane!? I'm on .115 hopefully future updates will fix this issue. =(

General Nokia x10/x20 update (Android 13)

Edit: It is the new Android 13 version
The new update from nov. 2022 (security), but also new features.
App-thema for icons.
Colors
Photopicker
New apps, need aproval to show status messages
New mediaplayer
Total size 2,34 GB (dutch version)
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Apart from the new features, I noticed:
The UI is smoother and more resposonsive
Google Lens keeps saying "Camera isn't working", whether I open it from Google app or from the camera app.
laska.levin said:
Apart from the new features, I noticed:
The UI is smoother and more resposonsive
Google Lens keeps saying "Camera isn't working", whether I open it from Google app or from the camera app.
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Click to collapse
I just tried my Lens app and that has the same problem.
So it looks like a structoral problem.
Let's hope they can fix it in the next update/patch.
The update is now available in Hong Kong as well.
I received the update in Bulgaria two days ago and so far the phone is behaving perfectly fine, I also noticed the transitions are a bit smoother (not that it was sluggish before) and I also love the new theme colors. Regards
caponex said:
I received the update in Bulgaria two days ago and so far the phone is behaving perfectly fine, I also noticed the transitions are a bit smoother (not that it was sluggish before) and I also love the new theme colors. Regards
Click to expand...
Click to collapse
Could you please check the Lens app from google and see if you get an error the moment you try to use the camera?
Someone else and myself do get an error.
elot01 said:
Could you please check the Lens app from google and see if you get an error the moment you try to use the camera?
Someone else and myself do get an error.
Click to expand...
Click to collapse
I just installed this app and am also getting an error, the screen is black and there is a loading spinner for some time and then the error appears.
what's more, "Double tap to check phone" doesn't work either.
Also, after each restart, driving mode would lead your phone to Do not disturb mode, even if you had deleted that rule before.
double tap to check phone works if you enable it again in the special menu, i.e. you will find it already enabled so you will have to deselect and re-enable it, after which it will work as it should...until you turn off the phone...and then you are forced to redo this operation...
there are several bugs in this android 13...
abecedario_ said:
double tap to check phone works if you enable it again in the special menu, i.e. you will find it already enabled so you will have to deselect and re-enable it, after which it will work as it should...until you turn off the phone...and then you are forced to redo this operation...
there are several bugs in this android 13...
Click to expand...
Click to collapse
Thanks mate, the method you provided does work.
elot01 said:
I just tried my Lens app and that has the same problem.
So it looks like a structoral problem.
Let's hope they can fix it in the next update/patch.
Click to expand...
Click to collapse
Many things are not working, double tap, Lens, Split screen, Google photo scan, Google Authenticator, many apps that require accessibility access are no longer working. What boarders me most is that Casting is no longer working. I hope they address these issues soon. If someone has a work around, I'll be glad.
ege2 said:
Many things are not working, double tap, Lens, Split screen, Google photo scan, Google Authenticator, many apps that require accessibility access are no longer working. What boarders me most is that Casting is no longer working. I hope they address these issues soon. If someone has a work around, I'll be glad.
Click to expand...
Click to collapse
as for me, one of my games got literally killed by the update (Touhou LostWord).
After updating it to Android 13, the game stopped working, at all! All attempts in fixing it, which include things like reinstalling the game, restarting the device, etc... just didn't work!
The game's customer service told me to reset my phone's cache partition, but Nokia just doesn't allow that, so I'm now very unhappy
AltFantasy said:
as for me, one of my games got literally killed by the update (Touhou LostWord).
After updating it to Android 13, the game stopped working, at all! All attempts in fixing it, which include things like reinstalling the game, restarting the device, etc... just didn't work!
The game's customer service told me to reset my phone's cache partition, but Nokia just doesn't allow that, so I'm now very unhappy
Click to expand...
Click to collapse
AltFantasy said:
as for me, one of my games got literally killed by the update (Touhou LostWord).
After updating it to Android 13, the game stopped working, at all! All attempts in fixing it, which include things like reinstalling the game, restarting the device, etc... just didn't work!
The game's customer service told me to reset my phone's cache partition, but Nokia just doesn't allow that, so I'm now very unhappy
Click to expand...
Click to collapse
I found out that if you side load app, it won't work unless you download it from Play Store, so don't use backed up apps. Accessibility access won't work unless you download it from Play Store. You can access Lens and Translate from Google Photos. Take a picture of what you want to search with Lens, open it with Photos app, you can use Lens from within the Photos app. I'll be glad if anyone has find any other features or solutions.
The latest update, v3.470, seems to have fixed those issues.
At least the Lens is working again.
Great to hear that.

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