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K so I bought my 1st phone from expansys and had bad overheating issues. They were very nice in exchanging it for me. But now I noticed on by replacement phone there are like 6-8 spider cracks around the one side of the rear speaker. You can tell the back plate cracked from factory speaker install. Did anyone notice this on their phone? I emailed expansys again. Do u think they'd give me a hard time on getting another replacement? I hate to see the back case crack worse then it already is.
Sent from my GT-I9300 using XDA
can you post a picture of the phone?
On top of that add some other issues like black screen ink marks and tell them backcover makes a sound when u click on it. That should be enough to get a refund or replacement
bordikun said:
can you post a picture of the phone?
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I can't really. Ill try. My phone is white so u can really only see them when u move it about in light.
Sent from my GT-I9300 using XDA
Totòòò said:
On top of that add some other issues like black screen ink marks and tell them backcover makes a sound when u click on it. That should be enough to get a refund or replacement
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I do have those black ink marks, im not really worried about it at the moment. What I worry is will it worse and be visible on the months/weeks to come?
this is the best attempt i could make....i can't tell if its just the glaze that is cracked or what...but come on you pay 700 for a phone it shouldn't be like that....
lunercrab said:
this is the best attempt i could make....i can't tell if its just the glaze that is cracked or what...but come on you pay 700 for a phone it shouldn't be like that....
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Mine doesn't have any. I would stay on them till they replaced it. That looks bad
msnyder said:
Mine doesn't have any. I would stay on them till they replaced it. That looks bad
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Yeah I will. Can u see them well on that photo? I'm sorry I'm camping right now so its hard to see the photo properly. I emailed he guy the same picture so I can show him. I just hope they don't give me issues since this will be my second return in a weeks time
Sent from my GT-I9300 using XDA
Let me start by saying I know am a bit ocd. The top of my screen is raised above the metal. Not a lot, but enough to notice every time I pull the notification bar down. Is this common with all of yours or a flaw with my unit in particular. I can feel the sharp edge of the glass when I pull down.
mine too. And there is scraping around the head phone jack hole.
jasunto said:
mine too. And there is scraping around the head phone jack hole.
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I have the same scraping too on the back side.
asuprice said:
Let me start by saying I know am a bit ocd. The top of my screen is raised above the metal. Not a lot, but enough to notice every time I pull the notification bar down. Is this common with all of yours or a flaw with my unit in particular. I can feel the sharp edge of the glass when I pull down.
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You need to return. It is a flaw.
asuprice said:
Let me start by saying I know am a bit ocd. The top of my screen is raised above the metal. Not a lot, but enough to notice every time I pull the notification bar down. Is this common with all of yours or a flaw with my unit in particular. I can feel the sharp edge of the glass when I pull down.
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It's a flaw. My top it's fine, but my bottom speaker is raised very so slightly. I don't mind the bottom, to be honest I kind of like it, it's easy for me to tell which side is witch by feel.
Sent from my HTC One using Tapatalk 2
First world problems
Mine too
martinezma99 said:
You need to return. It is a flaw.
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Is it actually a fault? Is returning an option?
jeez you have 14 days if your not happy or its not functioning correctly take it back do people NOT read the return policy
CheesyNutz said:
Geez, you have 14 days to return it if you're not happy or its not functioning correctly, do people NOT read the return policy?
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It's 30 days in California.
californiarailroader said:
It's 30 days in California.
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Even better
Sent from my HTC One using Tapatalk 2
I have the same thing as well. Going to wait a week then bring it back. Hopefully they get another batch into the store.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
My screen is also raised a bit from the speaker grills, but I don't mind it. Will this hurt the phone, should I return or us it one of those personal choices?
Sent from my HTC One
My screen is very slightly raised at the top, very very slightly, and at the bottom it is lower than the spkr grille by exactly as much as it is above it at the top. I consider it to be perfect.
I have it too, it's one of those things that's probably a defect but I like. When I take it out of my pocket it's handy to be able to tell which side is the top with my thumb as I take it out.
On a side note though: I've unlocked the BT and flashed a recovery/rooted, I take it there's no way for me to return it even if I wanted to?
californiarailroader said:
It's 30 days in California.
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For iphone only. 14 days bud.
Prime said:
For iphone only. 14 days bud.
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We have a 30 day law here, but the stupid companies have so weakened it that they can easily skirt around it.
the top of my screen is a little raised. not that big of a deal to me though. i doubt id be able to walk into an AT&T store to get a replacement since i have the 64GB version and i dont want to deal with the hassle of shipping it back to AT&T. plus i already paid for 2 years of insurance through ensquared.
youwonder said:
I have it too, it's one of those things that's probably a defect but I like. When I take it out of my pocket it's handy to be able to tell which side is the top with my thumb as I take it out.
On a side note though: I've unlocked the BT and flashed a recovery/rooted, I take it there's no way for me to return it even if I wanted to?
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yes u can still return it bro! unlocked bootloader dont matter
---------- Post added at 06:20 AM ---------- Previous post was at 06:14 AM ----------
Mines is in mint condition! but at the same time i a full inspection at the att store before i walked out with it!
As title.
Have a look at video.
Pressure marks on screen.
Second Z ultra thats doing this. First one I had right fun and games with a certain repairer.
Here it is. Do I live with it or send it back?
Thanks for your time ladies and gents.
https://www.youtube.com/watch?v=3eLoJhiefOo
Hmmm, it's an LCD panel, so it'll do that if you give it a hard press (like your PC monitor and TV), but that's not normal, no. The Ultra's panel is so-called "zero gap", which means that the glass and LCD panel are fused together making it one piece, and not two. That's how they've made it so thin. The glass is also very thin (Dragontrail), so that combination will have some consequences. BUT this doesn't look normal. You're not even tapping hard, so that looks like a defect. I get it too if I press hard, and I mean really hard.
LordManhattan said:
Hmmm, it's an LCD panel, so it'll do that if you give it a hard press (like your PC monitor and TV), but that's not normal, no. The Ultra's panel is so-called "zero gap", which means that the glass and LCD panel are fused together making it one piece, and not two. That's how they've made it so thin. The glass is also very thin (Dragontrail), so that combination will have some consequences. BUT this doesn't look normal. You're not even tapping hard, so that looks like a defect. I get it too if I press hard, and I mean really hard.
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My first Ultra was like this but in a different place on the screen. But this one I only just got it out the box and it was doing it.
Getting a bit sick of it to be honest. I love the Z Ultra but I`m wondering if I`ll get a good one!
N10AP said:
My first Ultra was like this but in a different place on the screen. But this one I only just got it out the box and it was doing it.
Getting a bit sick of it to be honest. I love the Z Ultra but I`m wondering if I`ll get a good one!
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Yeah, that's understandable. I would probably have swapped it again if it's something you notice under regular usage, or just go with a different device altogether.
LordManhattan said:
Yeah, that's understandable. I would probably have swapped it again if it's something you notice under regular usage, or just go with a different device altogether.
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One more chance to get a good one. Real shame as the Ultra is a fantastic phone. If it wasn`t under warranty I would have stripped it and investigated for myself. Still, never mind.
Would like to hear from anyone else who has had a similar problem.
N10AP said:
One more chance to get a good one. Real shame as the Ultra is a fantastic phone. If it wasn`t under warranty I would have stripped it and investigated for myself. Still, never mind.
Would like to hear from anyone else who has had a similar problem.
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I had a look at both of mine the other day, one does this on the left side of the screen if I press too hard, the other doesn't seem to do it at all. A symptom of too thin glass/ts/panel and too big?
blueether said:
I had a look at both of mine the other day, one does this on the left side of the screen if I press too hard, the other doesn't seem to do it at all. A symptom of too thin glass/ts/panel and too big?
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I think so. But it shouldn`t happen. But then again, the technology was cutting edge. Maybe the Z2 Ultra won`t have these problems.
I have OCD and it really bothers me. Too picky I know but would like it right. I haven`t lost hope with Sony products at all, just think that with something cutting edge there will be flaws...
Anyone else experiencing this? See attached photo. Bottom end of the screen, pretty much half way down and onwards, colours and get lighter at 0% brightness. Top of the screen is black, like an AMOLED panel should be, bottom is light with an almost green tint. Used a screen test app and can see the shift even more and also navbar burn/retention.
Not impressed.
As I ordered this on O2, via Mobile Phones Direct, who do I contact or do I go to Huawei? Only been using the device for a weekend!
cd993 said:
Anyone else experiencing this? See attached photo. Bottom end of the screen, pretty much half way down and onwards, colours and get lighter at 0% brightness. Top of the screen is black, like an AMOLED panel should be, bottom is light with an almost green tint. Used a screen test app and can see the shift even more and also navbar burn/retention.
Not impressed.
As I ordered this on O2, via Mobile Phones Direct, who do I contact or do I go to Huawei? Only been using the device for a weekend!
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You got a dud mate. Can happen on any oled screen unfortunately
Reuben_skelz92 said:
You got a dud mate. Can happen on any oled screen unfortunately
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Not impressed, but so be it...
I'll see what can be done in the morning
I have a similar issue
https://forum.xda-developers.com/ma...ro-greenish-display-screen-t3859268?nocache=1
cd993 said:
Not impressed, but so be it...
I'll see what can be done in the morning
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I'm sure they will give you another replacement to try
---------- Post added at 12:35 AM ---------- Previous post was at 12:30 AM ----------
cd993 said:
Not impressed, but so be it...
I'll see what can be done in the morning
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Ok so on lowest brightness in a dark room the darks on xda for example is greyer bottom half of the screen. But tbh any oled I've tried struggle a bit at very low brightness on dark/grey colours. Staying that yours does look particularly bad on the bottom 3rd
I have that too in the bottom right hand side of the screen. I already spoke to Sky to get a replacement and they want me to send pictures.
Nghtmare said:
I have that too in the bottom right hand side of the screen. I already spoke to Sky to get a replacement and they want me to send pictures.
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I'm printing out the photos I've taken in colour and including it with me return, keeping them for my record too. They want me to factory reset the device so last thing I want is for them not to be able to replicate the issue. Unsure what tests they'll do, as it's going back to Mobile Phones Direct
That sucks mate. I've not followed screen issues on OLED devices closely across the brands...so surprised this is happening with a premo device. Hopefully there are only 1 or 2 cases for some of these major defects...as many more becomes worrying!
RoOSTA
roosta said:
That sucks mate. I've not followed screen issues on OLED devices closely across the brands...so surprised this is happening with a premo device. Hopefully there are only 1 or 2 cases for some of these major defects...as many more becomes worrying!
RoOSTA
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I know right!
Another thing, sorry for off topic is I've switched from Three to O2 (number transferred a few hours ago and now using O2 with old number) and I'm getting absolutely terrible 4g speeds. At work at the moment and signal hasn't always been the greatest on my office, but hoping when I test speed when I leave and also when I'm home that speeds are decent. Otherwise I may end up cancelling this phone and contract, and maybe I'll see about the Pixel 3 XL on a contact back with Three, or maybe I'll go sim only and get the Oneplus 6T - as the likelihood of getting root for this device is looking slim.....
Wait for 1/11, which ius the AUS release date of the phone and an extra week and see if Funky Huawei offer rooted versions of this phone. The hardware by itself is far superior...it's a same there's a lot of bugs and problems letting it down though...and then there's EMUI...
I've had similar issue on mine but it's down the right hand side.. Three sending me out replacement on 9th Nov when back in stock
It looks like your navigation keys caused this awful OLED burn-ins. Use gestures instead of the keys instead.
ijuanp03 said:
It looks like your navigation keys caused this awful OLED burn-ins. Use gestures instead of the keys instead.
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is there a way to change the background of the keys? e.g. to overlay on the app thats open rather than display on a white band?
ijuanp03 said:
It looks like your navigation keys caused this awful OLED burn-ins. Use gestures instead of the keys instead.
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I use gesture this is my second phone. I've a funny feeling its something to do with the finger sensor and the pressure.
stewartk said:
I use gesture this is my second phone. I've a funny feeling its something to do with the finger sensor and the pressure.
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Using gestures here b no issues on day 2 lg panel 51
I'm worried that I will have same issue too. Bought mine from optus Australia. If problems exist phone will be going straight back
Hazzay88 said:
I'm worried that I will have same issue too. Bought mine from optus Australia. If problems exist phone will be going straight back
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Same here. I'll wait a few weeks to get a revised model then.
tphillips84 said:
I've had similar issue on mine but it's down the right hand side.. Three sending me out replacement on 9th Nov when back in stock
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Ive got the same issue only just started though which is weird!
if its carries one I am thinking of jumping ship not a massive fan of the curved edges but everything else about this phone wins for me just a shame they didn't keep it flat like the P20 Pro.
leo72793 said:
Same here. I'll wait a few weeks to get a revised model then.
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So far I haven't had any issues. I hope I don't experience any any problems
tphillips84 said:
I've had similar issue on mine but it's down the right hand side.. Three sending me out replacement on 9th Nov when back in stock
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have you received your replacement device yet ? and if so how is it ?
Didn't notice it at first, but realized I had a small ~1/16th diameter dimple in my screen. Never seen this before. You can barely feel it but its there. Doesn't affect display at all and only noticed in the right light on an angle. Straight on it looks fine. I've decided to keep it since display isn't affected, but others might me a little more anal about this sort of thing. Is this a one off anomaly or is there a QC issue? Check your screens!
S10e G-970F (exynos), ordered from never-msrp on ebay.
https://www.ebay.com/itm/223396384078
Oh man, that would be a deal breaker for me. I could never unsee that. Is there a screen protector on it that might be the issue?
Oh, hell no. Sorry. I know the E dosen't cost as much as the 10 or 10+ plus it's still a great amount of money. I can let this pass on a USED unit, not new. More power to ya, though.
Bummer! Hopefully it's just the screen protector...
Like galaxys said, it could easily be the screen protector.
galaxys said:
Bummer! Hopefully it's just the screen protector...
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Tel864 said:
Like galaxys said, it could easily be the screen protector.
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False alarm- screen protector flaw. I'm sorry guys I completely forgot it came with one from factory. Took it off, dimple gone. I'm relieved, but regret posting, I don't want to spread bad info about this phone, especially since everyone's already knocking the exynos variant.
Mods if we can delete that'd be great.
Glad its sorted! Your thread could help others with similar questions....
Helped me. Looking hard at that model and seller. Thanks for the info.
maplestrat said:
Helped me. Looking hard at that model and seller. Thanks for the info.
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The phone's great and got it for a good price. I say go for it.
I have TMobile and have VoLTE and WiFi calling working as well. Signal strength every bit as good as my unlocked Pixel 3 in this area (currently Salt Lake City).
How have you already gotten your S10 E? Mine still hasn't shipped. Says March 8th.
westside80 said:
How have you already gotten your S10 E? Mine still hasn't shipped. Says March 8th.
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The ebay link I provided above, paid for 2 day shipping.
Chronzy said:
False alarm- screen protector flaw. I'm sorry guys I completely forgot it came with one from factory. Took it off, dimple gone. I'm relieved, but regret posting, I don't want to spread bad info about this phone, especially since everyone's already knocking the exynos variant.
Mods if we can delete that'd be great.
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Damn it, why didn't I suspect that? Don't scare us like that! LOL!
How do you like the fingerprint scanner on the S10e? And how is battery life?
Wana hear about battery life, thank
Chronzy said:
False alarm- screen protector flaw. I'm sorry guys I completely forgot it came with one from factory. Took it off, dimple gone. I'm relieved, but regret posting, I don't want to spread bad info about this phone, especially since everyone's already knocking the exynos variant.
Mods if we can delete that'd be great.
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And yet, do you know that the screen protector on the S10 line has a 3-month warranty ? I read this a few days ago. You may or may not want to do something about it