Question communication module not working - Sony Xperia 1 IV

I live in Russia and I can’t contact the service center because the phone is not officially delivered in Russia . tell me how to fix it.
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I need Help !!!!!!!!

Whenever I try promotion Show me this message....
Cable act before promotion was working well
What do you experts؟؟؟؟؟؟؟
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vtstateservice

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Services
Vtstateservices
Proccesses
Com.lge.Itecall
Ongoing
I screenshot the phone service that's been running but I don't know what I'm looking at. Havnt called anyone for weeks.

Question calling program

Is there a Global Rom or China of the ROM, the calling program, recording calls?
Like some xiaomi devices
like this picture
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General New update Nokia X20 2022-03

In the Netherlands the new update is available.
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Is anyone else having a backscreen problem after the phone recent update or I'm having a screen problem.

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This is global version. But I bought in Taiwan

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