This problem started tonight. I just returned my first EVO 3D on Monday morning, because of problems. I am on second EVO 3D. The first EVO 3D I got on the 24th had intermittent charging problems, where the light wouldn't go on all the time, and had problems charging. It turned out to be a bad port. I had no problems exchanging that EVO 3D. The second one seemed to be fine all day Monday and shut down and charged with not problems Monday night. Today I used it all day and just went to shut it down just like I always do, and plugged it in to the charger. No red light came on at all. I said, oh no, hear I go again. I went to turn on the EVO 3D and nothing happened. I would not start at all. I decided to pull the battery out and put it back in after a minute, and, of course, everything is fine now, at least for tonight. If this happens again, tomorrow night, Wednesday, I will bring it back to Sprint for one last exchange. This time I will try another Sprint Corporate store, instead of the one I got the first two. Hopefully the third time the charm. After three exchanges, I will give up on the EVO 3D, and probably wait until the Motorola Photon comes out. I really hope this doesn't happen, because I really don't like BLUR and I do like the EVO 3D.
Anyone else who had this problem in the last few days, are you still having this problem or have you already exchanged it?
I am hoping this is a one time thing,
Try turning fastboot off. It's under power in settings
Sent from my PG86100 using XDA Premium App
On some phones, there is an issue where if the USB cable is plugged in, you won't be able to turn on the phone. Had this weird issue myself, but realized it's the USB cable.
check your mem card.
if you've had 2 devices do this I'd say the device is not likely the issue.
or its possible this was patched in the OTA updates
try it without your mem card
change your usb cable
change your outlet your using.
i had the same thing happen to me within an hour of getting my phone on launch day. took it right back and they swapped it out for a new one.
they said i was the only person this happened to, but i said check the internet, its happening to others.
they tried the taking out mem card, new mem card, diff cable, pulled the battery out and put it in a new 3d and it worked, so its not the battery, letting it sit for a while, nothing.
i think something just fries on the motherboard and kills the phone randomly, but if it doesn't happen within a few hours or so of you getting the phone you should be good.
I find it real funny that people are so butt hurt when things happen to a phone when it first releases lmao. Come on now its new tech you guys go through all the trouble of exchanging things when it doesn't work to your liking when you should know off top that it ain't gonna be perfect when you first get it.
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DaYoung1 said:
I find it real funny that people are so butt hurt when things happen to a phone when it first releases lmao. Come on now its new tech you guys go through all the trouble of exchanging things when it doesn't work to your liking when you should know off top that it ain't gonna be perfect when you first get it.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
when you say "aint work to your liking", you know were talking about not working at all right
I had a defective one that kept rebooting and i was using it on the charger. The finally it stopped rebooting but then screen would stay black but still backlit after Sprint message. Sometimes you just get a defective product out a bunch since things are made in bulk you usually find out in the first few days while charging. Happens on a lot things. Haven't any problems with my second. Btw photons tegra 2 isn't even close to as powerful as the Snapdragon 3 so you would be getting a lesser phone months later.
This happened to me earlier today. I powered it off to save battery for later since it was getting low. When I went to turn it on... it just wouldn't turn on. After pulling the battery, it turned on right away.
The first EVO 3D that I returned on Monday only had an intermittent charging problem. I never had a problem of it not turning on, it just would not charge at times. The one that I got as a replacement, brand new EVO 3D, worked great yesterday, with no problems. I shut it down like I normally would do at the end of the day. The battery level was at 20%. I plugged in the battery charger (HTC one that came with the phone) and nothing happened. I then switched to two different outlets. Still the same. I got a different USB cord to see if it was the cord. Still the same problem. I had a travel charger, and tried it to see if that would make a difference. Nope, it still didn't work. So, that is when I decided to pull the battery. After pulling the battery and putting it back in, everything worked fine. I did notice that the phone was warm last night after extensive use of the phone all day. My daughter and I put it through the ringer, testing all the different features, ie, games, pictures, movies, internet, email, music, etc. The battery life was actually great yesterday. I do have the Otterbox Commuter Case on the phone if that makes a difference.
This morning after recharging, the phone turned on with no problem. I will have to see if it does it again tonight, or was it a small glitch. I guess this is why I have a 30 day return/exchange policy. I did do everything that people had suggested. I put in a 16 GB 6 speed microSD card in it, and tried the 8 GB that came with the phone also.
Problem might be caused by Update!! Read My last post.
A little update. I was on the phone with Tech support about the problem of the phone not starting up and the battery pull was the only way to get it to work. So he wrote down all the of what I did. He had me shut the phone down to see what would happen, since I had it on since early this morning. Sure enough, it wouldn't start again. He told, don't do anything and leave the phone alone and go to the Sprint store to exchange it. Well, I am now off to the store to get my 3rd EVO 3D. Hopefully 3 is my lucky number. Anyone else having this many problems. I must be the most unluckiest person.
This happened to me today. I was on the phone, battery died. I plugged it into the car charger, never got a charging light. Waited till I got home and put it on my home charger, no light. Pulled battery, back to normal.
I had the same troubles. Wiped phone took updates and it was fine for a few hours then Frozen. Sprint sending me out a new one. Hopefully second times a charm.
This happened to me today, but differently. I had about 35% left on my battery, so I plugged it into my work computer to charge before I left for the day. I had left it alone for a few minutes, and went to go check Facebook. Interestingly, it wouldn't turn on, nor was the charging light on. I pulled it off the cable, still wouldn't turn on. Pulled the battery, put it back in, wouldn't turn on. I plugged it in, and the computer recognized it like it was turned on. It tried to install drivers for QHSUSB_DLOAD. But the screen wouldn't come on, nor would the charging light come on. Ended up having to take it to the Sprint store and they gave me a new one.
Definitely a shocking experience for a phone only 6 days old.
I have no problem from day 1
Sent from my PG86100 using XDA Premium App
SAME thing happened to me, needed a replacement
and here was my experiment (Across multiple posts, none of which gathered many ****ing replies. Interesting how this one is)
At first I thought it had to do with my 32gb memory card, then I thought it had to do with fast boot, then I thought it had to with hacking, then I thought it had to do with certain cables, then I thought it had to do with the extension cord, then I thought it had to do with using a USB 3.0 extender cable. Needless to say it was none of those.
Check my thread: http://forum.xda-developers.com/showthread.php?t=1137683
I could reproduce this every single time without fail as long as I had fast boot off and powered down the phone with the charger in it.
After a while of trying to understand the cause, I broke it even more to the point where it wouldn't turn on regardless if I had a memory card in there or not, as long as a cable was plugged into the charging port, it would cease to turn on! At any rate, I went to the Sprint Store yesterday, and none of the floor models had that issue so I swapped it out. After battling it out with a Sprint Tech who thought he knew what he was doing, he eventually caved--as if I couldn't get a replacement anyway since within 30-day return policy. So far, my new EVO 3D isn't doing this, but you best believe if it does, I'm returning it and getting a Nexus S 4G instead.
I'm not sure if I should try a hard reset to see if it'll fix it... or just ask for a replacement.
I had something weird happen. Not exactly the same issue, but odd. My phone has been giving me awesome battery life, I typically have been getting 16 hours of medium or so use. I charged my phone to full and took it off the charger at 1am to put by my bedside so I can use the alarm clock. I wake up late, my alarm didnt go off, so I click the power button on the phone and nothing happens. Phone wont turn on, I tried a battery pull.
I took the phone to a Sprint store and the tech tells me it powered up when he plugged it in, and that my battery had died during the 7 hours it was sitting on my night stand, and I've been getting over 16 hours a day on the battery. I found this odd, he put it on the charger for 15 minutes and my phone was at 50% battery so I dont really believe that it was a completely dead battery. There are some weird issues with the phone, and I rely on it for my alarm. Should this happen again, I'll probably return the phone and just wait for newer hardware revisions, as I love the phone.
Well, I got my third replacement EVO 3D today. I took it to the Sprint Corporate store that I got the first two. I went right to the Manager and had her help me with the phone's problem. She said there was no problem in exchanging the EVO 3D after seeing it not start up. She pulled the battery, just like I told her she should do, and said it most likely would work fine after the pull. Sure enough it worked again. I talked to her about what would be causing the problem with now two returned phones. She said that other Managers were talking to her about the problem, and they believe that it was caused by the update Sprint and HTC pushed to the phone . She told me I should not do the update for the phone until a new update comes out. I am going on Vacation in two days and I need to make sure I have a working phone, so if my phone will work without the update, that is what I will do. Sprint hasn't admitted yet there is a problem, but it sounds like internally they know something is wrong. If anyone else is having this problem, I would go to Sprint store or wherever you got the phone, and get a new phone and not update until a new update is available. I intend to call Sprint and let them know after a week or two, if my phone is working properly, that the update was most likely the problem.
What's the AC charger you use? I cannot meet this issue with HTC EVO 3D official AC charger. Maybe you use another brand's Micro USB charger but not HTC EVO 3D official AC charger.
recently i had battery problem, it's drain by it self without turnning on, i try to connect with keyboard it seem charging (green light) but i cannot turnning it on, i must connect with cable cord and charged all night while it's charging i heard a noise like my battery is drain (on pad that it's off) and i cannot turn on the pad because dispaly show red battery, i must connect with cable cord to turning on afther must wait circa half hour, did somebody have my problem too and how to fix it.
ps. firmware stock Version V9.4.2.21(WW) , Rooted
Hey, i just went through that. Mine was fine till I flew to the states and it started acting like that. I would charge it and it would say full but as I unplugged it, it would shut down. I wrote Asus and they immediately sent me an RMA. I even told them it was unlocked.
jetbruceli said:
Hey, i just went through that. Mine was fine till I flew to the states and it started acting like that. I would charge it and it would say full but as I unplugged it, it would shut down. I wrote Asus and they immediately sent me an RMA. I even told them it was unlocked.
Click to expand...
Click to collapse
let us know how it goes. Asus may of had a change of heart concerning unlocked users based on the conditions of what's defective. good luck.
Will do. I told them several times it was unlocked but that has nothing to do with the condition of the battery I suppose. I guess if they say I owe some money for the repair then we will see right? Don't really care to be honest. I just want it fixed so I can go back to flashing new roms
They know it's unlocked the minute you provide the serial #. You don't have to tell them.
im having some of the same problems with my TF201prime my keyboard isn't charging for some reson which im not sure of my top tablet is charged to 100% but as im typing this my keyboard is running low & not charging WHY ? im thinking of getting another charger if that doesnt work im calling ASUS plus im unlocked i hope thy still help me if anyone knows whats going on with this please respond thank you plus the chargers are some of the cheapest made its really bad especially for the amount of money these things cost
jetbruceli said:
Hey, i just went through that. Mine was fine till I flew to the states and it started acting like that. I would charge it and it would say full but as I unplugged it, it would shut down. I wrote Asus and they immediately sent me an RMA. I even told them it was unlocked.
Click to expand...
Click to collapse
Asus will support you even unlocked rooted or whatever.. but if the cause of the fault is anything to do with software, its just not covered by the warrenty..
Well just got an email saying its being shipped back to me. Woo hoo! I was monitoring the repair via their website and they had repairs complete for a while. Then it said ready for shipping. It stayed that way for 4 days. I was thinking they were gonna call and ask for some money or something.
I am glad and happy they fixed it and did not give me a hard time over it.
And by the way, I know they know its unlocked, I was telling this so they could let me know if It was still covered by the warranty and/or if it would cost me anything to have it fixed.
I knew it was the battery and not a software thing so I was gonna actually order another battery and replace it myself but this worked out for the better!
Anyways, good luck guys and when it arrives I will let u all know!
Well guys Im going to be as quick as I can.. as the title says..I got all those problems
How everything started.. Well one day as usual I went to sleep and connected my phone to the charger.. As I woke up I realised my screen phone was on which was weird cause the first I thought was some freak called me .. well I was wrong.. my cellphone was "plugging-unplugging" to the charger.. And the battery life was at 75%~.. Okay I said damn Ima fix this as I come home today.. all day went thru, MY CELLPHONE EARLY DIED (Battery got 0% in less than 4hrs) And well the first thing I thought was buying a new battery.. sadly in my country is hard to get something "Original" if that can be called.. so I bought a OEM one.. well I put it on the phone.. went to my home and when I get to charge the phone.. IT SHUT DOWN WHEN YOU PLUG IT WITH THE OEM BATTERY well I was really concern about that.. So I said hey lets give a try shutting it down and connecting it while it's off.. WELL something weird happens too.. It shows the icon of the battery trying to load the status (The circle) but it shows up- dissapear-shows up- dissapear all the time.. Well.. I guess my luck was too bad.. During the week I was dealing with those charging problems like really much all the night thinking about the phone, checking if it was connected, doing everything as possible to get 100% thru unplugs and not charging.. Well I decided to send it to a Technical Service.. BUT I didnt told him to check the phone(I was running low on money) just told him to change the USB PORT.. well everything seemed fine when he delivered it to me.. as I came home and plug the phone, everything runs cool.. TILL it gets 90%.. It just disconnected by itself, didn't charge anymore.. connected it again and did some charge to 93% DISCONNECTED AGAIN, and then when I plugged in the charger it didn't make the sound of charging.. I had to play with the "Hole" trying to make it charge..Now it isnt even moving on from 93% and it doesnt fully charge.. I MUST ADD I was running on 2.3 Gingerbread when I got my phone, after 2 months I updated it to 4.0.3 ICS And THIS WAS WHEN THE PROBLEM APPEAR.. And I thought it could be a Software problem so I updated it to 4.1.2 JB from Shostock3 and well.. Here I am with a new battery not charging, my battery dying so quick and a lot of money wasted.. Thanks in advance for some help (MY LAST IDEA IS Downgrading the Software. But u guys could give me some ideas) TY!
So don't mess with the software just yet ...
So when you say play with the "hole" does it mean the phone's connections port is damaged? because if it is damaged and it cannot hook up firmly then all bets are off.
But if that is not the case, I would try a different charger.
Try hooking up your phone to your computer, and see if your computer's USB will fully charge the phone. Just leave it and see what happens. If it did, then you got a bad charger, and need to get a new charger.
If I'm not mistaking those chargers have 5 volt ~0.7-1.0Amp output requirements so read about them and be mindful of the output requirements.
Good luck,
I have an AT&T HOX+ and basically it's dead, but I figured it was worthwhile asking for suggestions. My phone was rooted and running ViperXL, working normally. Then I dropped it, while it was plugged in. What I managed to do was mangle the micro USB port beyond usability, while the phone had 1% battery. At the time it seemed like the phone was otherwise totally fine, so I figured this wouldn't be an unreasonable fix.
I brought my phone into a local repair shop with good reviews and had them look at my phone. They said the USB port was a simple fix, 20$ part and they did fix it. Four days later I get a call from them saying we're really sorry, but we did the fix and the phone still doesn't work - it seems to be a problem with the logic board. I picked up the phone yesterday and basically confirmed what they said. The USB port is fixed but doesn't appear to serve much purpose.
Here are the symptoms: nothing visibly wrong with the phone or charging port, other than the fact that it won't boot. When plugged in, a small red LED blinks every ~1.5 seconds in the speaker grille. When the power button is held down, after about 5 seconds the three LEDs light up for 2 seconds then turn off. Nothing else happens.
Edit: I should add that the blinking LED continues when not plugged in. Plugging the phone in doesn't really appear to do anything.
The repair people are probably right and it's the logic board - which is pretty unhelpful. When I asked what they suggested, they said any repair is going to be very expensive and it might be worth getting a new phone. I've only had this phone for 4 months so I have another 20 months of happy contractual obligations. At this point I'm looking for any suggestions on where to get this phone repaired. I may have voided whatever warranty HTC offers by getting my phone repaired aftermarket but when I researched the warrenty, it didn't seem like it would cover this issue anyway. I haven't tried bringing the phone into an AT&T store yet. Thank you!
I don't know that I can give you a definitive answer, but I can say that the blinking red LED is (or can be) caused by the battery having no charge. If you ask me, I say that even though the USB port is fixed, it's not delivering any charge to the battery.
That seems pretty likely which means either the repair people didn't correctly put on the new part or by dropping it I broke something more complicated.
I guess my real question is more about repair / replacing the phone. Is there an official repair outlet for HTC that could repair it? At this point paying is inevitable but I'd rather not buy a new phone if possible, although the new nexus GS4 is tempting.
The blinking red light means the phone doesn't have enough power to even power up. I don't know about the other 3 led thing you talk about, but try to leave your phone charging for a couple of hours and then try to power it up.
Sent from my HTC One X+ using xda app-developers app
It doesn't seem to be getting any charge at all when plugged in, so replacing the usb port must not have fixed the problem.
better to buy a brand new HTC unit
I suggest you charge it continuously for an hour and then try to switch it on. Same thing happened to my phone and this is what I did which worked!
Sent from my Micromax A116
Hi all,
I've had this particular DNA for just about a year now. Everything has been going great, rooted since day 1, currently running the latest ViperROM.
I've been nearly exclusively using wireless chargers with this phone and recently picked up a few more chargers so that I really never have to plug the phone in (my USB cover is dangerously close to falling off and I'm trying to avoid that).
Last Friday afternoon the wireless charging suddenly started acting up on me. It worked perfectly up until that point including a full charge the previous night and a partial charge that morning. Since then I cannot get the phone to charge wirelessly anymore.
I'll put the phone on the pad, and it will begin charging. After about a minute or so, it'll stop. I'll pick the phone up and put it back on the pad, and it'll start again, but then stop even quicker. Pretty soon it'll rapidly start and stop charging and then give up all together and I won't be able to get it to charge at all. It seems that I can get it to charge about 2% before it gives up and won't charge.
Nothing has changed with the phone, so would you agree that this is a hardware issue or do you think software could be affecting it?
I really don't want to have to shell out another $100 for a replacement (this is already a replacement, I dropped the original) and I'll probably get a factory refirb with only a 90-day warranty where who knows, I might get stuck with this issue again in a few months...
drumz0rz said:
Hi all,
I've had this particular DNA for just about a year now. Everything has been going great, rooted since day 1, currently running the latest ViperROM.
I've been nearly exclusively using wireless chargers with this phone and recently picked up a few more chargers so that I really never have to plug the phone in (my USB cover is dangerously close to falling off and I'm trying to avoid that).
Last Friday afternoon the wireless charging suddenly started acting up on me. It worked perfectly up until that point including a full charge the previous night and a partial charge that morning. Since then I cannot get the phone to charge wirelessly anymore.
I'll put the phone on the pad, and it will begin charging. After about a minute or so, it'll stop. I'll pick the phone up and put it back on the pad, and it'll start again, but then stop even quicker. Pretty soon it'll rapidly start and stop charging and then give up all together and I won't be able to get it to charge at all. It seems that I can get it to charge about 2% before it gives up and won't charge.
Nothing has changed with the phone, so would you agree that this is a hardware issue or do you think software could be affecting it?
I really don't want to have to shell out another $100 for a replacement (this is already a replacement, I dropped the original) and I'll probably get a factory refirb with only a 90-day warranty where who knows, I might get stuck with this issue again in a few months...
Click to expand...
Click to collapse
Have you tried other wireless chargers to see of that was the issue or do you know for a fact it's the phone?
Does the phone have some kind of case on it that could be thick enough to interfere with the way it charges?
Sorry if these questions sound dumb, I did however read the whole op. Just trying to cover all bases.
Sent from my HTC6435LVW using XDA Premium HD app
drumz0rz said:
Hi all,
I've had this particular DNA for just about a year now. Everything has been going great, rooted since day 1, currently running the latest ViperROM.
I've been nearly exclusively using wireless chargers with this phone and recently picked up a few more chargers so that I really never have to plug the phone in (my USB cover is dangerously close to falling off and I'm trying to avoid that).
Last Friday afternoon the wireless charging suddenly started acting up on me. It worked perfectly up until that point including a full charge the previous night and a partial charge that morning. Since then I cannot get the phone to charge wirelessly anymore.
I'll put the phone on the pad, and it will begin charging. After about a minute or so, it'll stop. I'll pick the phone up and put it back on the pad, and it'll start again, but then stop even quicker. Pretty soon it'll rapidly start and stop charging and then give up all together and I won't be able to get it to charge at all. It seems that I can get it to charge about 2% before it gives up and won't charge.
Nothing has changed with the phone, so would you agree that this is a hardware issue or do you think software could be affecting it?
I really don't want to have to shell out another $100 for a replacement (this is already a replacement, I dropped the original) and I'll probably get a factory refirb with only a 90-day warranty where who knows, I might get stuck with this issue again in a few months...
Click to expand...
Click to collapse
I just asked a similar question. I have the same symptoms. I've been wondering if it's a rom issue. The only solution I've found is someone said that it worked for them if a usb cable was plugged into the phone but nothing on the other end. So, they turned off usb debugging and the issue was resolved for them. Didn't work for me, but maybe it'll work for you.
I am on Viper Rom 2.5.0 and have used various 1.x and 2.0.x versions without any wireless charging issues.