Can't access Android Market over wifi or login to Google Mail App and Sync not workin - Hero, G2 Touch Q&A, Help & Troubleshooting

Hi Experts,
Sorry if I sound a little crude and maybe a novice(I am), but I have been a Symbian user so far and finally decided to take the plunge to Android. I received my HTC Hero a couple of days back and tried to connect to Android Market with my google account, but in vain. Tried to use the Google Mail app, but again failed. Am I missing something here? Tried to use HTC Sync with my lappy, but no success.
Provider: Orange UK.
Connectivity: Wifi (No data plan on Sim)
Laptop OS: Win 7 64-bit (connecting usin USB cable)
I have read a lot of threads on xda and on the internet and tried quite a few things, but no success.
Thanks in advance,
Jag

Closing thread as there is another one though not for UK. Will wait for that to resolve.

jag_on_xda said:
Closing thread as there is another one though not for UK. Will wait for that to resolve.
Click to expand...
Click to collapse
i cannt access thro wi-fi

jag_on_xda said:
I received my HTC Hero a couple of days back and tried to connect to Android Market with my google account, but in vain. Tried to use the Google Mail app, but again failed. Am I missing something here?
Click to expand...
Click to collapse
I had the same problem, and some packet sniffing showed that Android tries to contact google on port 5228/tcp. Our work wifi firewalls non-standard ports, presumably this is why I cannot download from the market (Hangs forever at "starting download") or sign into gtalk over wifi. Switching to 3G data, everything works fine (though the Market stalls a lot).

I had an issue where it wouldn't accept my details unless I entered them in on the initial setup screen.
i.e. if I skipped past the "set up google mail" bit, and went back later, it didn't work.
workaround was reverting to factory install and making sure to enter my account details at the start (and I used wifi since I was in my home, so it should definately work)

It worked for me after i manually set the APN for my carrier.

Please same problem, HTC Magic 32B Ion 1.6, how can I do?

Yes you should always try to log into google at the very start otherwise some problems can be caused.

Lennyuk said:
Yes you should always try to log into google at the very start otherwise some problems can be caused.
Click to expand...
Click to collapse
All OK!
I did a wipe and all ok

How am I supposed to do this after a factory reset if I connect thru wifi, since I must first enable wifi radio and then put a password, so that means I would have to skip the "wizard" so that defeats the purpose of factory resetting everything... please help.

Solved
Logically, what you say is right, but practically it actually worked
1) after the factory reset, i get the google signin screen,
at that moment, my wifi wont be enabled.....but still i went ahead and entered the username and
password and clicked the signin button
as expected it throwed a message saying "it cant connect"
along with it it also said may be you are not on wifi with a
"connect to wifi button", which will take to the wifi screen where you can connect to wifi and it comes back to the google signin screen, where you login again....
.............there you go it signs in successfully now.
Hope this helps

I have this same issue on my galaxy s. Even factory reset and singing in at the beginning doesnt help. What should i do?

mikko96 said:
I have this same issue on my galaxy s. Even factory reset and singing in at the beginning doesnt help. What should i do?
Click to expand...
Click to collapse
Hi
I am facing the same problem with my device (Galaxy S2). I am able to surf web with the stock phone browser using wifi, but apps won't connect. Apps connect only through GPRS.
I was wondering if you were able to resolve the issue. Could you please help me ?
Anyone else has a solution to this problem.
My phone has the stock firmware, purchased the phone today.
Apps have never worked over wifi, but the browser works.
Cannot download anything on wifi, for that only my GPRS/3G works.
Please help

I have been using my desire for over a year and it has been great, but now I also have this problem of no market or google mail over my WiFi. I was going to do a factory reset and start again, but after reading the posts on this thread this may not resolve the problem.
Has anyone found a fix for this problem

I have this problem too. I doubt it's the manufacture deliberately use its stock sbf to stop people using wifi to save data bandage. So they can make more money with the mobile operators!!

http://forum.xda-developers.com/showthread.php?t=1281034
me too I guess

well i was having a similar problem(would connect to wifi, the browser worked but not the apps).in my case, i have my router setup with the dhcp server off(you have to assign an static ip address manually to every device you that you are going to connect to the router) i solved my problem by enabling the "use static ip" check box and filling all the information(ip address, gateway, netmask, dns 1 and dns 2)on the advance settings tab in wifi settings.

Related

[Q] Wifi Problem. Cannot download but i can browse

I can connect and browse the internet on my Xperia x10 mini wifi fine without problems but when i try to download apps they say they are starting to download but nothing happens. It doesn't appear in the notification.
I am on android 2.1.
I deleted all my apps and then reset to factory settings, but still it won't work.
The day before this happened i downloaded tTorrent Lite and some other apps using wifi without problems. The next day i tried to use tTorrent to download some music but it wouldn't started downloading. So then i tried to download something off the market and that also wouldn't start.
So what can i do to fix this?
If someone could help me with this problem that would be greatly appreciated
Thanks a lot
Ryan
Did you manually configure your router? Maybe your router filters your I.P address.
Try one of the ff:
try wiping your cache via xRecovery.
login to your google talk first. when you've managed to login do a relog. then see what happens.
I have the same problem. Can´t even log in to google talk service.
It became suddenly. 2days ago everything was fine. Now I can´t update my apps etc.
Will try that xrecovery if I manage to download it from google but is there any other option? without downloading another apps?
try these solution, but didn't try this as a solution.
http://forum.xda-developers.com/showthread.php?t=699651&page=2
when I encountered this problem, I figured that someone filtered their router with a specific mac address, I noticed it because when I tried downloading on my office it stalls on starting download but when I'm at home I can download w/o problems lol.
anyways, I'll try to find the other solution I find helpful when I experienced this.
EDIT: Found another. Well, these sites gave me ideas why we're encountering this kind of bug. But TAKE NOTE that I didn't do these as a solution to the problem. Mine just got OK when I got home. as explained in the bold part
http://forum.xda-developers.com/archive/index.php/t-949400.html
http://www.google.com/support/androidmarket/bin/static.py?page=known_issues.cs
Still not working
I cannot sign in to Google talk for some reason.
I don't have wifi at home so i was using internet at the library. Do you think they would/could have filtered my phone so i just couldn't download, but can browse?
I can download off my laptop there and had done on my phone a day before this all happen. Plus i tried it at another library also.
Where is xRecovery?
Thanks a lot for your help

Initial Config of Exchange needs Wifi !!! NOW FIXED !!!

I received my SGS2 on Monday - pre-installed with the latest firmware (KE7) - and had problems immediately trying to get Microsoft Exchange ActiveSync configured.
I entered my configuration, consisting of
email address
Domain: user name
password
Exchange server
and a tick in the 2 SSL boxes
but kept getting error messages like:
Setup could not finish
Unable to connect Server​
or
Setup could not finish
Activation failed. Unable to connect to network. Try again with network provider's default APN.​
And before anyone asks, I did have a working data connection (automatically configured) and had no problems with internet access, email, weather updates on the widget, downloading apps from the store, etc, etc. I tried lots of different values for exchange, did a number of hard resets, etc - no joy. And then I brought the phone home, connected to my wifi and tried again. It worked!
I didn't believe it myself, so the next day I did the following:
Hard reset, wiped everything including cache.
Switched on phone, entered details for exchange - same error message as above
Drove home, outside the house, switched on wifi, entered my connection details and tried again (the details that previously failed were still on the screen, I reused them with no changes)
And it worked!
I would have thought that any application, including the Exchange configuration utility on my phone, would be agnostic as to how its data was delivered to our corporate exchange server; O2 GSM data or BT home broadband connection through a wireless router, who cares?
Anyway, this was driving me mad before I stumbled on this "solution" and hopefully the above can help someone. I'll also pass this info back to Samsung.
Before I go, does anyone want to comment on what the problem could be - O2 network blocking some type of traffic, hardcoded values deep in the configuration utility, etc, etc?
Hi,
Me too facing the same issue with my Samsung Ace S5830. I tried to configure my outlook with same module from other set it worked perfectly fine. I am facing issue with only my mobile set.
So I guess its not generic problem across all mobile set.
If any one is aware of this, please help ?
Regards,
Satish
FIXED !!!
I rang my network provider - o2 - and explained my problem. I was expecting to be told that if my data was working for other things then it wasn't their problem if there was an issue with my exchange client.
I was wrong! The guy I spoke to took me through the config in:
Settings - Wireless and network - Mobile networks - Access Point Names
Basically, we blew away the existing APN config and entered a new one from scratch. If I remember correctly, the new entries were the same as the old with the exception of Proxy and Port. These had values in the original APN I was using and they were left blank in the new one.
And it worked!
The o2 network - or more specifically the proxy - was not liking some of the data produced by the exchange client (which was SSL) and was refusing it.
So, lessons learned:
O2 support for me was great
If you have a similar problem, try ringing up your provider and ask them if the APN settings (which are usually automatically generated) are correct for your device.
I couldnt get the Exchange Server settings to work on my brand new i9100, I've installed Touchdown and it appears to have fixed the problem with the native exchange setup
Setup could not finish - fix
I have been looking for the fix for the problem;
Setup could not finish
Activation failed. Unable to connect to network. Try again with network provider's default APN
In the end the fix was simple in my case, I had the wrong date and time. Once I had corrected the date and time it setup perfectly.
Hope this helps
Unfortunately i got the same problem..
Any solutions have mentioned above, doesn't worked... :S
Any ideas..?
alexisgt said:
Unfortunately i got the same problem..
Any solutions have mentioned above, doesn't worked... :S
Any ideas..?
Click to expand...
Click to collapse
HI,
i have same issue, it was working fine all along, then i changed from cyanogen nightly to Cristelo v24, exchange stopped working, i wiped everything reinstalled rom still not working, i tired lightning, Stock etc all with full wipe still email is givingme same error while setting up. I tried on another s2 it works like a charm, only problem is with my handset. Touchdown is working fine. Pls HELP!!!!!!
TIA
---------- Post added at 09:18 PM ---------- Previous post was at 08:46 PM ----------
alexisgt said:
Unfortunately i got the same problem..
Any solutions have mentioned above, doesn't worked... :S
Any ideas..?
Click to expand...
Click to collapse
did you find solution to ur problem?
did you find solution to ur problem?
Click to expand...
Click to collapse
Yes.. I tried 2 days later...
It sounds funny, but it worked with any changes...! :S
I'm in exactly the same boat. Everything was fine on Friday and then I tried a new ROM (KI8 based Touche X-Power) and, all of a sudden, Exchange no longer works. No reflash, no wipe and reinstall. I've also tried official ROM's but it just point blank refuses to set up. Touchdown works, but in-built Exchange doesn't. This is very, very strange. Is there an explanation that anyone can give? I'm stumped...
activation failed
I have the same issues. Today I upgraded to gingerbread then to cognition 5.2 and now I cannot get exchange set up. I dont know if its due to the upgrade or a total coincidence. I get the "activation failed. unable to connect to network. try again with networks providers default APN" I'm using the same exact settings for domain, exchange server, etc. as before but it will not work.
same here. from lightining rom (2.3.4) to 2.3.5 roms. same issues with all the roms.
+1 To this problem. No idea what is causing it. Tried flashing to Villain ROM, had the issue. Flashed to Lightning ROM, same thing. Had to flash back to an older ROM because this problem was so annoying! Didn't work on either Wifi or 3G, with everything double and triple checked. Seems to work fine on my older ROM.
Same issue here. I've only been on stock with an At&t SG2. It was fine intially...I then wiped the phone for personal reasons and now I get this same error... try again with network provider's default apn. I tried with Touch Down and Enhanced Email and it works fine, but no luck with the native client. Very odd!! Btw, my device runs 2.3.4.
I hope someone is able to pinpoint the problem.
Same issue here.
Was on Cog. 1.51, exchange was working fine, flashed CM7 for a couple of days again no issues, now went back to 1.51 and getting the above messages. Wiped, cleared cache, etc, nothing works.
Same issue here. It was working fine when I originally configured it on Friday night. I wanted to change my google account on the device, so I did factory reset. Now I can't add my exchange accounts.
I contacted the Rogers (wireless provider) as well as Samsung Canada (useless weekend support staffs). Rogers points to Samsung. Samsung points to my company's MIS team!?!?!?!
Anyhow, I read the activation dialogue box again and again.
"By activating this application you accept that part of your movile phone data will be stored, processed and used by Samsung for the purpose of reporting activation of the application to the licensors of the application s/w itself. Such data held by Samsung will be dealt with strictly in accordance with Samsung's privacy policy. A copy of the policy is available upon request. Continue?"
It looks like it's trying to contact Samsung server to register the Exchange activation. I'm guessing they're trying to count number of exchange (activesync) users. Maybe, to pay greedy Microsoft.
I'm going to try again tomorrow.
glad to know there are many others, just flashed touch x rom, it actually worked, but the video playback was stuttering so i thought to flash it one more time,...and then cant activate exchange mail...tried flashing other roms didnt work, but a revert back to stock rom from nandroid backup works...getting confused here also
This has been driving me nuts for the last day and a half, funny that this topic's just exploded with replies. Sounds like it's a problem with Samsung's servers (Or their mail provider, Seven) activating the device for exchange. Vexingly, it worked absolutely fine until I switched ROMs and had to re-enter the settings, I've wiped all data multiple times and flashed many a ROM to try and fix it, but still no joy. Glad to hear I'm not alone, at least, sounds like we'll have to wait for Samsung to fix it.
In the meantime, people, don't remove your exchange setup.
EDIT: Emailed Samsung NZ about it, looking forward to their response.
i'm having this problem too.
I was on kh3 rom, all work perfectly.
Then (why? why? why?) i changed yesterday to the ki3.
No more exchange, i gone back to the kh3 but nothing changed, same problem.
On wifi, 3g, also using the wifi connection on the same network of the server exchange.
Any ideas? I need those email for work ç_ç
Me too.on cm7 works
Sent from my GT-I9100 using XDA App
Since we have to wait for Samsung (Or possibly Seven) to fix it, your best bet is to use another email client like K-9 (Free in the market) or one of the AOSP ones floating around. This is only an issue with the stock Samsung email application, so CM7 & MIUI et al will be fine.
You can try putting a tick in the 'set as premium account' box, which will sync email at push through the social hub - but that will only work if your exchange server supports POP or IMAP. That method will only sync email, not contacts and such, and it might not be the best idea for confidential work mail anyway. Still, beats not having any email access on the device..
Sent from my GT-I9100 using xda premium

[Q] TF201 Cannot download for Playstore or connect to some web sites

Hey Guys,
I just purchased a Prime 201 and am having serious issues that i was hoping someone could help me with.
After getting home i switched it on and let it go through the standard setup routine where i was asked for my google credentials and to connect to a wireless network. As part of this process an updated firmware version was detected and automatically installed (I'm assuming the update to jellybean)
Once this was complete i attempted to use the device but instantly started having problems with the playstore and connecting to certain web sites.
1. I can connect to the playstore fine but cannot download any updates or new applications. The downloading screen appears but downloads never actually start
2. Through the browser i can connect to certain websites such as cnn.com or microsoft.com and they work fine. Pages load quickly and all appears to be working as it should. However when i try to access sites such as google.com, yahoo.com or a number of other sites the browser just sits there and eventually times out giving me an error saying that the page is unavailable.
3.Gmail works fine and i can send and receive email without a problem
I have tried a series of cold boots and factory resets and still have the same problem. I tried creating a new google account and that didn't work either. I don't believe that its a problem with my router as i can connect fine from other devices including a nexus phone which has no issues with the playstore or accessing web sites.
I have made no mods whatsoever and this is a straight out of the box configuration plus the automatic firmware update. In settings it reports the android version as being 4.1.1 and the build number as JR003C.WW_epad-10.4.2.18-20121122
I've also tried clearing the cache from the apps settings and am running out of ideas fast !
PS: The only other thing that seemed odd is when i perform a a cold reset and select the RCK optioni just get the android robot error (red exclamation mark) I'm pretty new to all things android and wasn't sure if this was related to the problem or not
Any ideas would be appreciated as this is driving me crazy
Thanks
Chris
action2096 said:
Hey Guys,
I just purchased a Prime 201 and am having serious issues that i was hoping someone could help me with.
After getting home i switched it on and let it go through the standard setup routine where i was asked for my google credentials and to connect to a wireless network. As part of this process an updated firmware version was detected and automatically installed (I'm assuming the update to jellybean)
Once this was complete i attempted to use the device but instantly started having problems with the playstore and connecting to certain web sites.
1. I can connect to the playstore fine but cannot download any updates or new applications. The downloading screen appears but downloads never actually start
2. Through the browser i can connect to certain websites such as cnn.com or microsoft.com and they work fine. Pages load quickly and all appears to be working as it should. However when i try to access sites such as google.com, yahoo.com or a number of other sites the browser just sits there and eventually times out giving me an error saying that the page is unavailable.
3.Gmail works fine and i can send and receive email without a problem
I have tried a series of cold boots and factory resets and still have the same problem. I tried creating a new google account and that didn't work either. I don't believe that its a problem with my router as i can connect fine from other devices including a nexus phone which has no issues with the playstore or accessing web sites.
I have made no mods whatsoever and this is a straight out of the box configuration plus the automatic firmware update. In settings it reports the android version as being 4.1.1 and the build number as JR003C.WW_epad-10.4.2.18-20121122
I've also tried clearing the cache from the apps settings and am running out of ideas fast !
PS: The only other thing that seemed odd is when i perform a a cold reset and select the RCK optioni just get the android robot error (red exclamation mark) I'm pretty new to all things android and wasn't sure if this was related to the problem or not
Any ideas would be appreciated as this is driving me crazy
Thanks
Chris
Click to expand...
Click to collapse
When you say you just bought it and out of the box do yo mean brand new from a shop?
[QUOTE=flumpster;41629174it was a refurbished device from Asus with a 12month warranty
action2096 said:
it was a refurbished device from Asus with a 12month warranty
Click to expand...
Click to collapse
If that is a "stock" machine and you have not unlocked it etc then you should not have the dead android.
Contact Asus and get it swapped mate.

[Q] No connection to play store via wifi

Hey folks.
I´m new here and I hope you guys can help me. I just can´t find a solution to the folowing problem:
I can not get any connection to Play Store via Wifi. It also doesn´t connect when I try to login my phone with my google account. Google Voice recognition also can not be reached. Besides that the Internet works just fine in Chrome!
I am also getting nowhere when trying to upload something in DropBox... DB is not establishing any connection. Probably this has something to do with it.
Everithing is working just fine with "mobile data" (G3?)!
I have tried evering including deleting cash, deactivating & reactivating all the relevant google apps, deleting google account from phone etc... I suppose that the problem could be my wifi router, but I´m not sure and I don´t know how to fix it. (I´m using NETGEAR WGR614 v6)
I am using Samsung G. SIII, GT-I9300, CyanogenMod "cm-11-20141008-SNAPSHOT-M11-i9300.zip", Android 4.4.4. The flashing worked perfectly with "ROM Manager". But I remember heaving the same problems with stock ROM. That´s also the reason why I don´t wont to do a reset... Don´t think it´s going to change much.
Thanks in advance!
Maikel Msk said:
Hey folks.
I´m new here and I hope you guys can help me. I just can´t find a solution to the folowing problem:
I can not get any connection to Play Store via Wifi. It also doesn´t connect when I try to login my phone with my google account. Google Voice recognition also can not be reached. Besides that the Internet works just fine in Chrome!
I am also getting nowhere when trying to upload something in DropBox... DB is not establishing any connection. Probably this has something to do with it.
Everithing is working just fine with "mobile data" (G3?)!
I have tried evering including deleting cash, deactivating & reactivating all the relevant google apps, deleting google account from phone etc... I suppose that the problem could be my wifi router, but I´m not sure and I don´t know how to fix it. (I´m using NETGEAR WGR614 v6)
I am using Samsung G. SIII, GT-I9300, CyanogenMod "cm-11-20141008-SNAPSHOT-M11-i9300.zip", Android 4.4.4. The flashing worked perfectly with "ROM Manager". But I remember heaving the same problems with stock ROM. That´s also the reason why I don´t wont to do a reset... Don´t think it´s going to change much.
Thanks in advance!
Click to expand...
Click to collapse
In wifi advanced settings try:
Scanning always avaliable - untick
frequency - auto
then reboot.
also check any ip/dns settings.
Darke5tShad0w said:
In wifi advanced settings try:
Scanning always avaliable - untick
frequency - auto
then reboot.
also check any ip/dns settings.
Click to expand...
Click to collapse
thanks for the answer. I already had this settingst set...
Darke5tShad0w said:
also check any ip/dns settings.
Click to expand...
Click to collapse
What exactly do you mean by that?
Does no one has an idea? I still can't solve my problem...
Help would be much appriciated. Thanks.

WiFi Works but no Internet - tried everything

I am the proud owner of a TF201 that has been sitting unused for over a year because the internet stopped working after working fine for years. My WiFi shows connected with 4 bars but the wifi icon stays grey, not blue. I have put many hours into trying to get this thing to work. I have gone through all the posts on all the forums regarding various reasons and solutions for the grey wifi icon. I have made all the suggested changes to my home wifi to no avail. I have the same problem when connecting to my phone hotspot or any other access point. I don't think it's the hardware and I don't think the problem is with the wifi source. It has to be software on the TF201. So I tried all the fixes for the Android configuration and nothing worked. So finally, in desperation, I did a Factory data reset. I also went into recovery and did a data wipe. So then I boot to a new Android 4.1.1 and enter setup. I can select and connect to wifi but the google login fails because, again, no Internet. So I skip the google login and I am left with naked Android with no Internet. Then I decided maybe I could fix it by flashing a new ROM. But before I can do that I need a custom recovery. But before I can install that I need to unlock and root my TF201. So I finally get the Asus unlock tool installed and run it. Only one small problem, it won't work unless it can verify my google account across the Internet which, of course, is broken. So at this point I'm at a loss. Unless you guys can help me I guess I could sell if for parts on Ebay. I would really appreciate it if anyone has any ideas.
You say you have tried everything without actually saying what you have tried but when I have encountered this in the past the date and time has been wrong. I know it sounds stupid but did you check this ?
flumpster said:
You say you have tried everything without actually saying what you have tried but when I have encountered this in the past the date and time has been wrong. I know it sounds stupid but did you check this ?
Click to expand...
Click to collapse
Rather than stupid, it would have been brilliant if it only worked. I did try that already but thanks for the suggestion.
I didn't go into too much detail on what I've tried because, ultimately, I was wasting my time. The tablet is getting wifi. It is connected to wifi with 5 bars. The only problem is that they are grey not blue. I've read that blue means full two-way connection with google services and grey means no or partial communication with google. So I can go to the tablet now and select Settings, +Add account, Google, enter an account. It will say "this will take a moment" and then instantly comes back with "Couldn't sign in, Can't establish a reliable connection to the server." If I tell it to create a new Google account it asks for a "name"@gmail.com but rejects every name as "not available" no matter how random/long it is.
Nothing else appears to be wrong with this tablet. Its bone stock, date/time is set, wifi is connected.
Thanks to anyone that can help.
Fhantasm said:
Rather than stupid, it would have been brilliant if it only worked. I did try that already but thanks for the suggestion.
I didn't go into too much detail on what I've tried because, ultimately, I was wasting my time. The tablet is getting wifi. It is connected to wifi with 5 bars. The only problem is that they are grey not blue. I've read that blue means full two-way connection with google services and grey means no or partial communication with google. So I can go to the tablet now and select Settings, +Add account, Google, enter an account. It will say "this will take a moment" and then instantly comes back with "Couldn't sign in, Can't establish a reliable connection to the server." If I tell it to create a new Google account it asks for a "name"@gmail.com but rejects every name as "not available" no matter how random/long it is.
Nothing else appears to be wrong with this tablet. Its bone stock, date/time is set, wifi is connected.
Thanks to anyone that can help.
Click to expand...
Click to collapse
It's mad because what you are describing is the exact same errors that I had when the year was set wrong on my tablet. I also couldn't use browsers or anything because all the certificates were out of date.
I just had a quick google for your errors and the answers it brought up also said the date.
https://www.youtube.com/watch?v=0AJSFcWbJOk
I did find another thread as well which mentions editing the hosts file so it might be worth you taking a look here and see if there is anything you haven't tried yet.
http://forum.xda-developers.com/showthread.php?t=2083702
I've found that people are fixing the Google sign-in problem by editing the hosts file and commenting out the address for google's servers. However, you need to be rooted to do this. So does anyone know how to root a TF201 without the ASUS unlock tool? If that's the only way then I have a chicken-and-egg problem with no solution.
Can you ping the tablet from another computer/phone in your house?
Have you tried putting in a static IP and DNS instead of DHCP?

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