Friend needs HELP asap!! - Hero, G2 Touch Q&A, Help & Troubleshooting

He has just got a Hero - but is having an issue setting up Google syncing.
He has created a Google account and uploaded all his contacts there. He now wants the phone to connect and sync with Google.
I have ( over the phone ) talked him through 'Settings>Data synchronisation>Google' - it then asks him to enter his Google account details.
Once he has done this - it connects to Google for awhile, and then says it can't continue because of a bad connection.
We tried this with Mobile data - and then with WiFi ( we checked that both of these would load browser pages - which was fine ).
Any ideas?
cheers

There often seem to be issues setting up Google sync after the phone has already been set up.
My advice would be to try wiping the device to return it back to factory settings, and then set up Google sync via the initial set up wizard.
Regards,
DAve

How do you wipe it? Just set it back to factory defaults?

If you've a custom recovery image, you can use that to wipe the device after having made a Nandroid backup.
If you have the stock recovery image, it's "Menu" -> "Security" -> "Factory data reset".
Regards,
Dave

Thanks Dave

Related

EVO3D Root problem from revolutionary method

used team win manual recovery method since revelationary failed me at that stage. I got everything to work, but google (gmail specifically) won't authenticate... is there any simple fix to this problem?
Try clearing the data on the gmail app and rebooting. Or since you have root you can boot into recovery and clear cache and davlik cache and see if that helps. If not then log into your gmail account via pc then try logging into your account on your mobile.
Locked & Loaded
"" Shooter on Deck""
I have done things multiple times as suggested. Still to no avail. Any other possible ideas?
Bermann said:
I have done things multiple times as suggested. Still to no avail. Any other possible ideas?
Click to expand...
Click to collapse
i have two factor authentication turned on and this requires an application specific password to be setup for each instance android wants to log into your google account. when i ran revolutionary, their methods are *secret* so i can't explain why, it reset my google account passwords. with the two factor authentication it took me a little bit longer to create another application specific password for the android device.
otherwise, once you wipe the data folder for gmail, gmail will essentially be clean and restored to a brand new state. all data settings for gmail should be kept on the /data partition in its specific /data/data directory.
worse case scenario, create a nandroid so you have everything backed up and then start removing setting files on /data. best case scenario, you're able to wipe out only gmail settings and it resets it so the point you're able to log in again.
usually, gmail authentication is linked to your google account authentication for the whole android device. contacts, calendars and gmail should all use the same google account authentication. if you're still experiencing issues, you might want to wipe the account settings to allow it to start fresh, which should also be stored on the /data partition.
best of luck!

[Q] Logsprovider, Twlauncher and others error looping: please how can I save data?

Hello, I'm Italian so my English is not very good.
Please I would like to ask you if somebody can help me with this problem.
I have a GT-i9100 with Andorid 2.3.3. The device is not rooted and I kept the original software from the day i bought the phone.
When I turn on my phone I have this error message looping:
"The application LogsProvider (com.sec.android.provider.LogsProvider process)has stopped unexpectedly. Please try again"
And, if I stay on the home screen, also:
"The application TwLauncher (com.sec.android.app.twlauncher process)has stopped unexpectedly. Please try again"
And occasionally I also get some others Force Closure, as:
Android process.media
Task Provider (process com. Android.providers)
Message (process com.android.mms)
IM (com.sec.android.im process)
AP Mobile (com.sec.android.widgetapp.apnews process)
Social Hub (com.seven.Z7 process)
Somebody told me that if I do a factory reset I'll probably solve the problem.
But this is what I am writing: since I am disable, sometimes I don't write by hand and I record voice recordings (with the standard voice recorder of the phone). I have some very important data on the phone and since they were recent I have no backup.
There are mainly voice recording (took with the standard recorder app) and some notes I took with an app called Note Everything that I would not like to lose.
Is there a way of saving this data?
UPDATE: Here a video of the problem:
Some additional information:
- the phone also display the icon of "memory almost full". So I can't install from the computer version of google play another launcher, because it would probably not install for no memory
- the phone also crashes after few minutes (sometimes soon, sometimes later)
- when I turn on again the phone, it is allways on the same home screen (I have 8 desktop home screen, it is always on the fifth)
- I have no SD card
- I could go on settings --> applications --> manage applications --> LogsProvider --> Clear data. The error of "LogsProvider" stops appearing, but if the phone crashes next time it returns, and if the phone does not chrash, if I go on home screen I still have all the others errors
- I could go on settings --> applications --> manage applications --> and I deleted some apps. When I turn off and on again the phone, the apps looks again there
- If i connect the phone with the computer with usb, Kies keeps telling "connecting"
- If I put the phone in Debug Mode, or in USB Mode, in My Computer I can see for some seconds the icon of the mass storage device (for example "K:"), but If I try to open it on my computer, I have an error like "the device is not ready", or the icon disappear
Thank you very very much in advance.
There are many apps to backup your data, try the below app to backup your apps data, you can later restore it after a factory reset.
https://play.google.com/store/apps/details?id=mobi.infolife.appbackup&feature=search_result
and regarding the voice recording. IF you simply record the voice and play it via any music explorer, then it would be saved in your internal sd and it will be safe after a factory reset.
+1 on bala.....well i had this prblm on my sgs1 and i dint do a backup but simply factory reset an for few weeks the phone was fine but again it started ..but then i flashd the same rom using odin an tht has a fix uptill now....cheerz
Thank bala_gamer and thanks rocky23, but unfortunately it looks like I can't install this app nor neither other app because of two reasons:
1) I can't access to the Google Play Store, because I don't have a desktop shortuit, and if I try to go passing through the apps page Twlauncher crashes and returns to the desktop
2) As I told in the post, phone says "memory almost full" so I can't install other apps
Any other ways of saving this data?
PS: As for the voice recording, good to know that with a factory reset they will probably be safe, thanks!
Since you're not rooted, I can't see any way you can fix this without losing your data.
My daughter is also limited to voice-only stuff, I rooted my SGS1 immediately before I gave it to her and back it up for her daily - not much use to you I know, but rooting/backups are a must, IMO.
She also uses Note Everything - as do I - and it always has survived a factory reset/full wipe for us, data's stored on the sd card, not in the system partition.
You've given all the info anyone could want, hope someone with more knowledge than me can think of a solution.
Good luck - I'll try and think more myself
Edit - not backed up via Google sync by any chance? If not, can you access it via Settings, or does TW crash on you every time?
Thanks also to you B3311.
I've checked with my fried who has the same phone and in fact all the voice recordings are stored in sdcard/audio. I've also found the directory of Note Everything inside sdcard. So, if this files will be kept, most of data that I care will be safe.
I have again some last few question, I give them a number so the post looks more clear.
1) As for Google sync, I have it enabled. On my computer I can see my calendar and my contacts, is there any other thing that Google sync backups?
2) So, apparently the only thing that I can now do is to do a "factory reset".
It is OK to go put the phone in Recovery Mode (Volume Up + Home + Power buttons ) and than select "factory reset"? Is the "factory reset" the same option that "wipe user data", or it is different?
As you can se It is the very first time I do a factory reset (and also that I enter in recovery mode), and I am a little bit worried that something goes wrong.
3) If all the data that is on /sdcard will be kept, so what kind of data I will lose? I suppose Contacts (1) , SMS (2), Calendar data (3), Apps (4) and Phone options (5) will be deleted, but is there any other type data that will be deleted?
Thank you everybody for your patience and your support dealing with this problem!!
please last question
Last question: in this tutorial (http://forum.xda-developers.com/showthread.php?t=1108499) concerning how to deal with a boot loop (which is not my case) it is said to make a "wipe user data" and than to flash a stock ROM.
Do you think that, in my case, make a factory reset would directly fix the problem, or I also have to flash?
Than you very much!
ftpftp said:
Last question: in this tutorial (http://forum.xda-developers.com/showthread.php?t=1108499) concerning how to deal with a boot loop (which is not my case) it is said to make a "wipe user data" and than to flash a stock ROM.
Do you think that, in my case, make a factory reset would directly fix the problem, or I also have to flash?
Than you very much!
Click to expand...
Click to collapse
Always worth a factory reset before other methods .
jje
JJEgan said:
Always worth a factory reset before other methods .
jje
Click to expand...
Click to collapse
Ok, thank you very much!
About my upper post, maybe you or someone can help me with my remaining my doubs?
I repost here the questions:
1) I have Google sync options enabled on my phone. On my computer I can see my calendar and my contacts, is there any other thing that Google sync backups?
2) So, apparently the only thing that I can now do is to do a "factory reset".
It is OK to go put the phone in Recovery Mode (Volume Up + Home + Power buttons ) and than select "factory reset"?
Is the "factory reset" the same option that "wipe user data", or it is different?
As you can see It is the very first time I do a factory reset (and also that I enter in recovery mode), and I am a little bit worried that something goes wrong.
3) If all the data that is on /sdcard will be kept, so what kind of data I will lose? I suppose Contacts (1) , SMS (2), Calendar data (3), Apps (4) and Desktops Phone options (5) will be deleted, but is there any other type data that will be deleted?
Thank you againt!
Very Short Video Explaining Everything!
Hello,
I've found out that when I choose reboot from the recovery mode, I get this error:
E: copy_kernel_file :: Can't open /data/log/recovery_kernel_log.txt
To explain you the problem I have with the phone, I made this very short video:
Having this error, is it safe to select wipe data/factory reset?
I summarize: I have some very important data on the phone, in particular some voice recording and some data took with the app Note Everything that I would really like to save.
What can you suggest me to do?
Thank you very much again.
ftpftp said:
Hello,
I've found out that when I choose reboot from the recovery mode, I get this error:
E: copy_kernel_file :: Can't open /data/log/recovery_kernel_log.txt
Having this error, is it safe to select wipe data/factory reset?
I summarize: I have some very important data on the phone, in particular some voice recording and some data took with the app Note Everything that I would really like to save.
What can you suggest me to do?
Thank you very much again.
Click to expand...
Click to collapse
hey pal since u said ur phone is not rooted and u have stock GB rom in ur phone why cant u back up via KIES software from ur PC and see also u can backup ur internal and external sdcard 2 ur pc and then try doing factory reset of ur phone
Sun90 said:
hey pal since u said ur phone is not rooted and u have stock GB rom in ur phone why cant u back up via KIES software from ur PC and see also u can backup ur internal and external sdcard 2 ur pc and then try doing factory reset of ur phone
Click to expand...
Click to collapse
Hi Sun90 and thanks. Unfortunately KIES keeps telling me "connecting" but does't connect.
You can find all the info in my first post, please see "Some additional information" here: http://forum.xda-developers.com/showpost.php?p=25577449&postcount=1
What can you suggest me to do to save data?
Having the kernel error, if I factory reset is it possible to have even a more serious problem?
Thanks.
Paul Spoerry said:
To resolve it: From your homescreen click menu, then Settings, Applications, Manage Applications. This screen will have tabs running across the top, click the ALL tab. Then scroll down to LogsProvider, select the app, then Force Stop and Clear Data. After that you should be good to go.
Click to expand...
Click to collapse
This is the solution.
You might not need to do a factory reset, I just cleared cache partition and it worked.
Explained here on StackExchange, I'm not allowed to post URLs yet:
android DOT stackexchange DOT com/questions/22961/how-to-fix-a-force-close-loop-on-android-with-phone-access

LG L70 - stopping more apps - even after a factory reset and flashing ROM

Good afternoon.
Recently, I dealt with the message "The Contacts application stopped". The same with Calendar app and sometimes with the Camera app. The same issue I had with the original keyboard LG, which I did not use so I did not mind that. Basically, the message appeared only after backing up with Titanium backup before I switched back to Smart Keyboard Pro.
Deleting data of the application did not help. So I had to do a Factory reset. But that logically resulted in deleting Smart Pro Keaboard and thus I was done because LG keyboard was not working again. So I could not enter the password for Wi-Fi, could not log into my Google Account and therefore all my backups were useless (LG backup, Google backup and Titanium Backup). Now, as I write this, I get an idea to install Titanium Backup from the card, so maybe next time).
So finally I had to flash the phone. Then I restored everything (root, applications, SDfix, Folder mount, ... ) and the phone worked for about a week without any problems. Then Contacts started to stop (again: "The application Contacts stopped"). I went around by using another application for contacts. But then even Settings began to stop. For example when I need to turn on Wi-Fi, I'll hold the icon for a list of available networks and the app Settings stops. The same when I try to set the background image or when I try to access the list of applications or try to view Phone info.
Prior to these problems, the phone went over a year without any problems. I've got SafeRemover, but I just deleted useless apps like Google Music and so on. I cannot delete data of the stopping apps since I cannot get into the menu.
I do not I have any suspicious newly installed application. No task killer, booster, antivirus and similar crap I do. Just SD Maid.
I have a LG L70, Android 4.4.2 with the newest firmware from LG web. I can not find out more because Setting would stop. :-/
Do you guys have any idea how to solve the problem?
You could try an older version of the firmware.
You could also try clearing cache and dalvik cache through recovery (if possivle) or flashing custom ROMs (if available).
Thanks a lot for your replies. I don't know how to clean Dalvik cache with recovery. I tried flashing the same stock ROM again with normal flash. Other possibilities are (in this order): CSE flash with the same rom, normal flash with different stock rom, custom rom.
So after normal flashing with stock ROM everything seemed ok. I recovered some apps and setting from Google account and then I started recovering from LG backup. It ended, phone switched of and is dead. I can't switch it on, load Recovery menu neither Bootloader menu (with USB cable). So it look like a hard brick.
My notebook sees the phone as "QHSUSB_BULK" in a "non-determined device" category. I'm searching the unbrick method but I start being desperate. :-/

Google Account disappears, can't add back

Hey,
today I needed to turn off my phone to swap battery. On turning it back on, my Google account wasn't there anymore, a notification said "due to changes to your account you have to sign in again". But signing it just won't do it. It doesn't fail, I come to the accepting terms and conditions, but when accepting the app just closes, the account isn't created so it seems that whatever app is responsible for that just crashes for no reason without any notification. The strange things: in the process I can see only the arrow in the bottom right, not the words "next" or "accept" (at the last page), only when I tap on them I can see them. And I had no accounts.db under /data/system/users/0. Now I have that file via TB restore. And I now see, after reflashing my ROM (by wiping /system, cache and dalvik-cache in TWRP and flashing the ROM) that I also have under /data a system_ce (with accounts_ce.db) and system_de (with accounts_de.db and accounts_de.db-journal), but I don't know if I had them before the TB restore or the ROM reflashing (having english (US) and german (germany) as system languages).
No solution form anywhere else was helpful. I froze AdAway with TB, deleted /system/etc/hosts, deleted data from PlayStore and PlayServices with multiple reboots and the mentioned reflashing, nothing seems to help.
I'm running Emotion ROM based on CM 14.1 on my Note 4 N910F with latest modem and bootloader I can find. Since I don't know how far that could be ROM or CM related, I'm posting that problem here. I have absolutely no problems logging in with my account on my desktop PC via browser, even logging in on google.com from chrome on the phone is no problem. But filling in the infomation either initiated over system settings -> accounts or by opening PlayStore, I pass everything but the account is not under the accounts section and PlayStore would just open again with the login page.
Anyone any idea how to fix it? Here is a logfile of me trying to log in.
UPDATE: Just did a TWRP restore. Did not help! Going to ask Google meanwhile since it might not be a problem with my device...at least if I can find out where to do so.
PS: just looked into my account settings, it seems to recognize that I log in to my device, but that's it. Disconnectiong the device from there and trying again also doesn't work.

[solved] I can't login anymore on my phone!

I had my phone on airplane mode, I changed temporarily my password from my pc, I put again my true password, I re-enabled wifi on the phone, which warned me of recent changes on the account, I used my password + 2FA: there's still the warning and Android isn't connected!
Then I used Chrome from phone to login into my account and it worked, infact I can see in "recently used device" the phone being in use, but Android is still not connected!
More info:
I'm on Android 4.4.4 (pls no bully), Playservice 11.9.51 (0.38-177350961);
initially I changed the password to safely use Android-x86.org (specifically: "CM-x86 14.1" version), on which I used my account disabling any backup setting AFAIK; quitting that I re-enabled my "true" password, but at first it didn't let me use it because it was recently used, so as suggested elsewhere I changed it 100(!) times (google remembers the last 100 psw used and it won't let you use them anymore);
since then I restarted the phone, and one whole night has passed, but still no luck;
then I changed the password to a never used one and now here I am (I can login on Chrome from my phone, and also on my pc);
the texts I'm receiving (translated in English for you) are: "action for account required" from notification; once tapped it, a system window says to login again, but after I put the password I get a new system window titled "access didn't worked" and (in English this time) "to access your account, you must sign in on the web. Touch next to start browser sign-in", then an SMS is sent for 2FA, I check "don't ask it again", but on use I get again the previous system window ("use brower sign-in"); I've already tried it many times.
1.Try to Reset your phone to Factory Setings (This will wipe all your data so make backup)
2. Then wipe cache partition and reboot normaly your phone and try.
BEDBOI2 said:
I had my phone on airplane mode, I changed temporarily my password from my pc, I put again my true password, I re-enabled wifi on the phone, which warned me of recent changes on the account, I used my password + 2FA: there's still the warning and Android isn't connected!
Then I used Chrome from phone to login into my account and it worked, infact I can see in "recently used device" the phone being in use, but Android is still not connected!
More info:
I'm on Android 4.4.4 (pls no bully), Playservice 11.9.51 (0.38-177350961);
initially I changed the password to safely use Android-x86.org (specifically: "CM-x86 14.1" version), on which I used my account disabling any backup setting AFAIK; quitting that I re-enabled my "true" password, but at first it didn't let me use it because it was recently used, so as suggested elsewhere I changed it 100(!) times (google remembers the last 100 psw used and it won't let you use them anymore);
since then I restarted the phone, and one whole night has passed, but still no luck;
then I changed the password to a never used one and now here I am (I can login on Chrome from my phone, and also on my pc);
the texts I'm receiving (translated in English for you) are: "action for account required" from notification; once tapped it, a system window says to login again, but after I put the password I get a new system window titled "access didn't worked" and (in English this time) "to access your account, you must sign in on the web. Touch next to start browser sign-in", then an SMS is sent for 2FA, I check "don't ask it again", but on use I get again the previous system window ("use brower sign-in"); I've already tried it many times.
Click to expand...
Click to collapse
I solved it!
I disabled 2FA and, as suggested elsewhere, I used https://g.co/allowaccess (what it even does?). I don't know if both were necessary, but here I am!

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