I clearly have a hardware locked vibrant. nothing i can do will get it into download mode.
It is currently stuck at the Phone ! Computer screen.
My question is, i am an Att customer, not tmobile. How do i go about getting my phone replaced. I tried contacting the person i bought it from, and he is not responding (a craigslist ad). I went to the local tmobile store and I was told there is nothing they can do. Even thought it shows in the system it was purchased 3 days ago.
Pm me
Sent from my SGH-T959 using XDA App
Try this:
Take battery out
Put battery back in
DO NOT TURN ON PHONE!
Plug in USB
Wait for the green battery screen
Hold vol+ and vol- at the same time
Hold power
When the battery screen goes black, let go power ONLY.
I had a HW locked phone and this method allowed me to get into DL mode--still couldn't get into recovery, but at least I could use ODIN. Was a null point as the phone is bricked and a new one is on its way...
I will have a RIFF jtag box this Friday. If you can't get it fixed, let me know. I may able to fix yours.
Just an update. Might help others. My phone was hardware locked. I tried all (15) methods to get into download mode. No go. so I made a post on cs paid someone 10 bucks to go in and get it replaced. seriously. no questions asked.
kinda makes you wonder about tmobile...
Well:
It is their branded phone...they sell many of them...not too many people frequent the same same store over and over. It is easy to dupe retailers when "customer service" is the forefront and even if you suspect foul-play, as an employee you are held by protocol.
Capitalism at its finest. I will not say anything about your CS post and method--you already know...and that is how consumers will respond to what they want.
Related
I was wondering if t-mobile offers some kind of service for people like me who have t-mobile phones that weren't necessarily purchased by the person bringing it in or bought and activated with them...like if I could pay some sort of extra fee for them to accept my defective "hardware locked" phone for a replacement? Lmk, thanks!
Oh and just to make sure whoever's reading this post understands my predicament; I bought a vibrant off someone from CL, rooted and flashed the robotix1.1w/oc rom, decided I didn't like it so I nandroid restored to a previous stock/root backup and while it was rebooting or doing the backup (I can't remember) the phone just hangs on the vibrant/samsung screen and won't turn off unless I pull the battery. Any help would be appreciated, thanks again!
Does recovery mode work on your phone? Vol Up+Vol Down+Power.
tjsynkral said:
Does recovery mode work on your phone? Vol Up+Vol Down+Power.
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Nope. I can't get into downloader or recovery on it. I've tried literally every method, I've even followed yours to a T in the other couple "hardware locked" vibrant threads but to no avail.
I just noticed that when I plug my phone into a computer, both the internal memory drive and the sd card pop up as drives but both are labeled unknown and seem to be corrupted....
dustinkh said:
Nope. I can't get into downloader or recovery on it. I've tried literally every method, I've even followed yours to a T in the other couple "hardware locked" vibrant threads but to no avail.
I just noticed that when I plug my phone into a computer, both the internal memory drive and the sd card pop up as drives but both are labeled unknown and seem to be corrupted....
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That's because you're not able to push the "Mount USB" button.
It doesn't hurt to ask T-Mobile to replace it. It helps if you're paying for the $6/month warranty.
Yeah, that's what I thought. Damn well I don't think I have that warranty option added on my plan...I hope they replace it.
Should I try to sell it, turn it in, or should I just wait, hold on to it and hope someone figures out some sort or fix?
Try and get it replaced before worrying about it.
I've heard plenty of stories about people getting their phones serviced by the carrier even though they were bought on eBay or whatever.
dustinkh said:
Yeah, that's what I thought. Damn well I don't think I have that warranty option added on my plan...I hope they replace it.
Should I try to sell it, turn it in, or should I just wait, hold on to it and hope someone figures out some sort or fix?
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so u dont have insurance on a $250+ phone and now that you messed it up you want tmobile to change it for you?
buy another one and leave it alone
98classic said:
so u dont have insurance on a $250+ phone and now that you messed it up you want tmobile to change it for you?
buy another one and leave it alone
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Thanks for the flame..but did you even read my entire OP? I clearly stated I bought the phone off someone from CL and the reason for my post in the first place was to find out if T-mobile would allow me to swap phones if I paid an extra servicing fee or something.
Of course I wouldn't expect to walk into the store, demand a new phone because mine doesn't work and then get one. I just don't have the extra couple hundred dollars to "buy another one and leave it alone" sorry I'm not rich like you.
If you're not gunna help me out, why don't you just NOT REPLY and leave ME alone.
tmobile exchanged a vibrant i bought off cl, i told them that the youtube app was causing the phone to soft reset everytime I accessed the app. Do not, I repeat, Do not tell tmo that you got the phone off cl. tmo sent me a brand new phone two days later. The only concern i have is the fact that your phone had a custom rom on it, if tmo determines that you installed a custom os which voids your warranty, they will charge you $400 for the replacement phone they sent you.
hope this helps
I need some advice please.
When I received my SGS2, it had a couple of problems. A few of the games I played made the screen freeze and the 3g keeps dropping out even though my Nexus One with the same sim holds a strong signal. I contacted the suppliers and they were able to offer me an exchange, so they are going to send me a new phone and take the defective one back (courier will do the swap-over). Thinking that I was getting a new phone, I thought I would root the one I have as a practice. I have also downloaded the rom that gets rid of the triangle.
My questions are:-
Where can I find the binary counter, I have gone into download mode and cannot see where it tells me how many roms I have downloaded.
Secondly I have ordered a USB jig from DH2311 but I know he has been snowed under with orders and I dont think I will get it in time, as the phone exchange is happening on Tuesday.
When I first reported the fault the phone company said that due to zero stock, I would have to wait for upto 5 weeks for a new one, instead it is now coming after just over a week.
So will the phone company check to see if I have rooted even though I will already have the new replacement and will they try and charge me for the second phone through my phone account as it was rooted.
Thanks for any advice.
So will the phone company check to see if I have rooted even though I will already have the new replacement and will they try and charge me for the second phone through my phone account as it was rooted.
Thats up to them and yes rooting invalidates warranty .
You can search for the Samsung Rooting post to service centres to confirm .
download mode then its says button up .
jje
Hello all. I seem to have run into an issue with the Thunderbolt. For whatever reason, the phone died sometime during the night. I tried plugging it into the charger and waiting a couple of hours and tried to turn it on. Didn't work. Pulled battery, put it back in, the red light came on, but when I tried to turn it on, didn't work. I am rooted, so I don't think I can bring the phone back to Verizon. Anyone got any ideas?
Have you tried going into the bootloader (power + vol down key)?
Do you have an extra battery you can maybe try out?
After leaving the phone plugged in for approximately 10 hours, the light came on on the top of the phone, and I was able to start the phone. Funny thing, the battery life was at a minimum percentage.
Update: It seems that the phone once again died. I am going to try to unroot and just bring the phone into a Verizon store. Does anyone know what would happen?
hksg said:
Update: It seems that the phone once again died. I am going to try to unroot and just bring the phone into a Verizon store. Does anyone know what would happen?
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They'll pass it along to the geeks in the back room who'll determine it's fate.... and yours. If it's a bum battery and your rooted, they'll replace it and promptly flog you 3 lashes against the customer payment kiosk. However, if it's the device that's at fault and found to be rooted, the device will not be replaced and you'll be branded with a large "R" in the middle of your forehead so all other carriers will know not to sell you an Android device. In the event no cause can be determined, you'll be strapped into "the chair" and have a polygraph administered by the most qualified Verizon rep on scene. (That's REALLY what those tables they all carry around are for!) Based upon those results you may be issued a new device accompanied with a suspicious sneer, or you may be issued as new device and a stern warning that if "you ever show your face in these parts again, we'll revoke your unlimited data and insurance..."
loonatik78 said:
They'll pass it along to the geeks in the back room who'll determine it's fate.... and yours. If it's a bum battery and your rooted, they'll replace it and promptly flog you 3 lashes against the customer payment kiosk. However, if it's the device that's at fault and found to be rooted, the device will not be replaced and you'll be branded with a large "R" in the middle of your forehead so all other carriers will know not to sell you an Android device. In the event no cause can be determined, you'll be strapped into "the chair" and have a polygraph administered by the most qualified Verizon rep on scene. (That's REALLY what those tables they all carry around are for!) Based upon those results you may be issued a new device accompanied with a suspicious sneer, or you may be issued as new device and a stern warning that if "you ever show your face in these parts again, we'll revoke your unlimited data and insurance..."
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Haha, that would really be funny.
But in all seriousness, I do hope that I don't have to go return the phone. That would be a pain in my ass. I'm trying to figure out if I'm currently rooted or not, so that when I go back sometime this week, I won't have any issues. Do you happen to know how to check that?
Get rootchecker from the market, it will tell you if you are rooted.
Hey guys, I have a 3 day old T-mobile G5 that is sim unlocked and rooted. Phone was working perfect until this afternoon. While playing Hitman:Sniper, a multi-colored band covered the screen as it locked up. I couldn't get it to do anything at that point, so I pulled the battery. I rebooted, locked up, shut down, and now appears to be dead as dead. Nothing I do will get it to power up.
So here's my questions about sending this in to LG for warranty repair.
1. Since it's completely dead (PMIC from what I'm reading), will LG be able to replace that chip, power it up, and realize that the phone was rooted, thereby voiding the warranty? Or will they just trash the main board due to the fact it probably costs about $.03 and pop a new one in?
2. My other concern is sending this in without wiping the data first. Will they be able to pull up all of my personal/private data if they do power it up somehow?
Not sure I have any choice but to take a gamble on this as it's a paperweight at the moment, but just figured someone would have some info on this stuff.
Thanks!
Topshelf said:
Hey guys, I have a 3 day old T-mobile G5 that is sim unlocked and rooted. Phone was working perfect until this afternoon. While playing Hitman:Sniper, a multi-colored band covered the screen as it locked up. I couldn't get it to do anything at that point, so I pulled the battery. I rebooted, locked up, shut down, and now appears to be dead as dead. Nothing I do will get it to power up.
So here's my questions about sending this in to LG for warranty repair.
1. Since it's completely dead (PMIC from what I'm reading), will LG be able to replace that chip, power it up, and realize that the phone was rooted, thereby voiding the warranty? Or will they just trash the main board due to the fact it probably costs about $.03 and pop a new one in?
2. My other concern is sending this in without wiping the data first. Will they be able to pull up all of my personal/private data if they do power it up somehow?
Not sure I have any choice but to take a gamble on this as it's a paperweight at the moment, but just figured someone would have some info on this stuff.
Thanks!
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if you can enter download mode reflash using lg flashtool
---------- Post added at 03:43 PM ---------- Previous post was at 03:41 PM ----------
comp101inc said:
if you can enter download mode reflash using lg flashtool
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and yes they can tell if its rooted even if it doesn't power on for you. mine bricked and once they hooked it up to diagnostic tool they knew. but i got a good tech and he did a warranty exchange for me
Thanks man. I can't enter any mode at all. This thing is completely dead. Been trying everything I can to get some kind of power out of it.
Guess I just have to send it in and hope for the best? Since I'm on Straight Talk I can't even go to a T-mobile store for repair. Have to deal with LG.
If you are in the USA you possibly (probably) will have lost warranty even though it seems to be a hardware defect. They'll know you unlocked your device because you gave them your device id and imei when you requested the unlock code.
Either way, I'd send it in for a warranty claim. You might get lucky and have it repaired for free. Otherwise they'll tell you the costs for the repair and you can choose whether you want them to repair it or not. Depending on the price, you could let them repair it, go to an unofficial repair shop, or buy a new device (however the latter will almost certainly be the most expensive).
Thanks for all the info W. I don't think sim unlocking the phone would void warranty in any way, so giving them the imei and id shouldn't be an issue. I think. My concern is the unlocking of the bootloader so I could gain root access. That's something they wouldn't possibly be able to know unless the diagnostic equipment detects that like Comp mentioned. Either way, it's looking like my only option here is to send it in for warranty and hope for the best.
Gotta say, I currently have an AT&T G5 in for it's second warranty repair for overheating, and this T-mobile unit bricked after less than 3 days of use. As much as I love the size and design of this phone, I'll be selling both off immediately after repairs are made and finding a different device. Such a bummer.
https://imgur.com/a/CopbiZe
Can someone tell me what this is ? Found it on a warranty replacement phone T-Mobile sent me, 2 months ago, which was obviously a used phone. And how did it get past they're quality control. Supposedly certified. Hate that send you a used phone for warranty or insurance claims.
This, I thought, was a stock Samsung S9 Snapdragon.
Is there root or a hack I don't know about ? What is this ?
This phone is going back to TMO after we found this trying to fix the earpiece speaker. Attempting to get into recovery, which is a no go. Can't get in at all.
Completely free, no charge replacement. Probably going to get another used phone. Oh well, at least they're replacing it.
Tmobile's warranty gives you a "like new" or "reconditioned" phone of the same kind/type. (If none are available they might send you a new one instead) that is certified to work. In other words whomever handled the warranty replacement (assurian or Tmobile) had someone go through and check the phone out, and they certified that it works...
So you can end up with a gently used phone they checked over and made sure works as the warranty exchange.
https://support.t-mobile.com/docs/DOC-1656
https://support.t-mobile.com/docs/DOC-1250
In the pix I am not sure what your seeing that is unusual.
The images are of the phone in download mode for uploading firmware to the phone. Download mode is not the recovery menu/mode
Top image shows the standard menu and warning about flashing firmware to the phone.
Bottom image is where the phone is waiting for the transfer to start. In the bottom image FRP lock is enabled which means someone had a Google account on that phone but did not factory reset it (factory data reset removes the FRP lock). Also Knox status is 0x0 which means it hasn't been tripped at all. I can't read the purple text at the top, it's too blurry for me to make out
Also for the G965U and G965U1 there is no root at all.
Thanks for the reply. I knew I wasn't in recovery. I've never been in download mode. Wasn't sure. What would you download on a locked phone. ?. Guess I did get a used phone. I described the screen in detail to TMO tech support. Why wouldn't they know "download mode" ?
This is one of the few phones I haven't touched. Still have a flashed TMO Dash, Wing, S2, Stylo, & a couple jailbroke iPhones.
Wiish there was root for the snapdragon.
Why couldn't I get into recovery. ? It always took me to download mode. Why?
Also does FRP lock prevent anything to the next owner of the phone ?
Nevermind. Just Googled it. Thx.
crz6662 said:
Thanks for the reply. I knew I wasn't in recovery. I've never been in download mode. Wasn't sure. What would you download on a locked phone. ?. Guess I did get a used phone. I described the screen in detail to TMO tech support. Why wouldn't they know "download mode" ?
This is one of the few phones I haven't touched. Still have a flashed TMO Dash, Wing, S2, Stylo, & a couple jailbroke iPhones.
Wiish there was root for the snapdragon.
Why couldn't I get into recovery. ? It always took me to download mode. Why?
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Tbh I have no idea why the rep you spoke too didn't know what download mode is. It may have slipped there mind or they didn't know, given how many people the deal with as well as all the different types of phones.
It also may depend on the level of tech support you reached. The tech support you reached may not necessarily specialize in the phone hardware as much as they are in the tmobile network.
As for why you could not access recovery mode it is because you pressed a wrong button.
Recovery mode is accessed by holding power button, Bixby button and volume up when the phone is off.
Download mode is accessed when you hold volume down, Bixby button and the power button when the phone is off.
Thanks for the info. TMO tech evidently didn't know either.
Appreciate the help.
crz6662 said:
Thanks for the info. TMO tech evidently didn't know either.
Appreciate the help.
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Edit: Old phone is going back today. At least the TMO tech "Next Day Air"ed my replacement phone for girlfriend.