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I have ordered a T-Mobile upgrade thru BuyMobilePhones.net. Having never heard of the company before I was a little cautious. They do however have one of the best deals I've found for my situation:
600 mins
500 texts
500mb internet
18 months
£30 a month
19.99 for the phone
The closest mobiles.co.uk have got is £35/m and £50 for the phone. And as its an upgrade I don't have to fanny about changing my number over which is a Brucey bonus.
..........
I rang on bank holiday Monday and spoke to a bloke who basically said he cant do anything today as its a BH and he would be on the phone to T-Mobile for too long and he took my details and would call back Tuesday. 'Hmmmmm' I thought, and agreed.
I got a bit antsy in my pantsy so rang back an hour later. I spoke to another bloke who took my details and said he'd ring back in ten mins after speaking to T-Mobile, he took the telephone password for my account (the one you tell the operator when you ring up), I was a bit apprehensive but gave it too him anyway (I have changed it now). He rang back after about 20 mins and said its gone through and I should expect delivery on Wednesday. I said goodbye but was still suspicions.
I then rang T-Mobile an hour later and asked if there had been any changes to my account. They told me a dealer rang up questioning an upgrade to a Motorola Milestone but nothing had been put through. I rang back BMP.net but they had all gone home.
So I rang them today(Tuesday) and spoke to the same bloke and he said they have to put it through as a milestone to get the best deal. 'Fair play', I thought, but the big question is will I still get it tomorrow (Wednesday). He told me that he thought there would be enough stock in for my order but there may not be and I may actually get it Thursday.
I have just rang up T-Mobile (Tuesday 18:20) to ask if any upgrades had been put through on my account and they said 'No'. I will call BMP.net a call tomorrow (Wednesday) at 09:00 to chase it up again.
..........
The best number to call is 01773 522308.
Anyone else dealt with them before?
I've had a the same order as yourself, but it's been stuck on the processing stage since yesterday morning when I click on order status.
How long did yours take to process?
As mines an upgrade I don't get access to that part of the site
No worries, not sure processing should take this long. I have emailed them this morning regarding the issue but still no reply.
Give the above number a call 0900-1730
Will do, tomorrow, cheers
Let us know how you get on
I had a 'mare with Buy Mobile Phones a while back. Ordered a new phone, they dicked me about, finally sent it, when it arrived the box was open, so I sent it back and they told me they wouldn't accept it because the phone was 'used'.
I had to scream, shout and threaten them with the office of fair trade before they'd even concede that it was them that opened it (or someone previously); and even then they gave me the old 'as an act of good faith' line. They are, without doubt, the murkiest phone shop I've ever used.
I wouldn't trust them any further than I could push them with my piss.
Hi there,
I ordered with buymobilephones.net and my order was dispatched yesterday and is out with City link for delivery tomorrow - so they are definitely legit.
Many thanks
The confirmation email says delivery, sadly the tracking number isnt tracking. Will phone cancel tomorrow if no delivery.
Sent from my GT-P1000 using XDA Premium App
Got the same deal as thread starter, got tracking info via email from BMF. Should be with me tomorrow.
Any problems I have had to date had been delt with swiftly!
Did anybody have a slow order processing, mines been nearly 2 days.
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
pmt32577 said:
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
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How long was your order processing for mate.
I also ordered the same deal and got a city link tracking number which isn't tracking, but I'm told delivery is due tomorrow.... fingers crossed but will cancel and get elsewhere if any problems.
what day did u guys order+ new order or upgrade?
vinokirk said:
what day did u guys order+ new order or upgrade?
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New contract, but intend to port line from another network
vinokirk said:
what day did u guys order+ new order or upgrade?
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New contract, porting over from three , on the same deal as the OP. If the phone arrives.trackung link still not working
Sent from my GT-P1000 using XDA Premium App
owz206 said:
How long was your order processing for mate.
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I ordered on 11th of April and my order was 'processing' until Saturday.
This was a new order.
Status is now that it is on the delivery van. Unfortunately I won't be there to receive it today and touch and go whether there will be anybody at home at all, so may have to wait an extra day.
Just had an email response to say that they have a massive backlog of orders for the galaxy s 2 and that is the reason for the delay in processing my order.
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
Do the same thing. If you get the same answer again, ask for the retention deparment... See how quickly things roll from there.
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
Yeah I was in the same boat as you man REALLY disappointed last night after all I had gone through even yesterday to get it taken care of. once again told yesterday that it would be resolved. Still shows $75. Whatever Friday is almost here. Started getting worried that I didn't even get a call from my sprint store, but remembered they will not start calling until Wed evening. So god help them if I don't get a call tomorrow.
why are you awaiting a callback .. call the number in the thread as linked by Zabalba
I had the same issue as well but I got mine resolved by calling up sprint and just asking for it they put me on the line with a supervisory he checked with the premium department and gave me my upgrades so I never had any issues getting my phone.
Sent from my Evo Running Miui using XDA Premium App
Zabalba said:
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
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Thank you for this,called the direct line and got my upgrade pushed up to launch day
In one call. after I tried *7 three times and got told nothing we can do.
Thanks everyone. Just like one of the ambulance chaser ads on local TV, "One call, that's all!" Reset my eligibility, ordered online. Now let's see when I get it...
Wish I would have ranted earlier in the day
You just have to ask the right people your questions.
not really getting hosed either way.
it was a great offer while it lasted.
but it would be nice for it to work out for ya.
Yeah i knew I was going to get screwed over with the "changing the upgrade" issue on my premiere account, so I actually started resolving my issue 3 weeks ago so I would be ready for launch. But for me they kept telling me that I have that override note on my account but I wanted it to show on the Best buy computers and on my account that I had the actual upgrade option. So I had to be annoying and threatened to cancel (this was done through email) and lo and behold I got a personal call from someone in the retention department assuring me they were going to change my upgrade status and got rid of that override note. And it worked.. it now says I can upgrade now on my account. So you really need to threaten to cancel to get the eligibility on your account and not that override note.
But since release date is a couple days away make sure to actually call and request a superior and mention to cancel, but obviously don't be rude, it's not the customer's reps fault
Chat does NOTHING, you have to call to get good service. (for most part).
My sister-in-law had this same problem. I called them because she had a $150 upgrade back in November of 2010, and all of a sudden it came up on her account page a week ago that she only had $75 upgrade.
I called and told them to cancel the account, and I wasn't dealing with their thieving company anymore, and I was going to get an iPhone tomorrow (which I wasn't, but I figured it would work).
Within about 2 minutes I had $150 upgrade (on both lines, and the second one wasn't due for a $75 upgrade until December 2011), and a $110 credit on my bill.
Overstew said:
Chat does NOTHING, you have to call to get good service. (for most part).
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I'm going to disagree, i get 100x farther on chat than phone.
No xfering, no disconnects, practically no hold time.
no attitudes in text, and the best part is they email you the chat long so you can hold them the F to what they say haha.
I just called the linked number and bam...all taking care of, just waiting on confirmation so i can get it odered
It's all about the Gold he how has the gold gets the EVO 3D first haha.
Sent from my PC36100 using XDA Premium App
almost got hoed on the 150 upgrade
Yeah they switched that premier status crap on me during the middle of my 1 yr upgrade...I have been with them almost 10 years in october then i would of been able to upgrade to 150 On october 1st for being a gold premier customer...Well right after my year warranty i Accidently dropped my phone on the concrete at my pool last weekend and spider webbed my screen.. Made the call to sprint cause i almost made a claim and changed my mind to get the screen fixed at a 3rd party store..I really didnt want to pay the 100 bucks for a new standard evo.Well i got a phone call from a sprint representative saying that sprint upped my upgrade status to a gold premier customer without me even *****ing to get it and said i could get the phone for 199 with a 2 yr contract and trade in my old evo for 150 on my phone.So now im getting the evo 3d for 50 bucks.
I just became eligible for my 75 discount. I am a premier silver customer. I called sprint and used my Jedi mind tricks and managed to get not only upgrade for 150 discount but also a 200 dollar instant rebate. So I made my order earlier today for only 219.59 after tax. A little charm goes a long way with the right Rep. Good luck.
Sent from my Nexus S 4G using XDA App
Call up Sprint at 877-775-4886 and ask for your upgrade eligibility to be reset. I had to call them today to get my full 2 year eligibility back. It was easy as pie, just be nice to them when you ask for the reset.
bwillet said:
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
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All I did was email them through the website. Explained to them that if I wasn't going to get the full upgrade then I was going to be closing my accounts and going to one of the others. They sent me an email in return stating that they would reinstate my full upgrade through the telesales. I then emailed them back saying that I had already had one on preorder and would the full upgrade be marked on my account. I immediately got an email stating that this would be the case. I have printed off the copies and when I goto RS on friday to upgrade if I have any problems I have proof of my conversation. Try going that route. Got all my answers and feedback within 16hrs. Good luck.
Well, got my Prime back yesterday. I sent it in two weeks prior due to the screen seperating from the back along the top edge. Needless to say, after seeing some of the threads around here, I was not exactly expecting the best. However, I did the RMA and got ASUS to pay for the shipping and I just paid for the box...and, within two weeks, the Prime arrived back, fixed, no creaks, no light bleed other than the tiny bit down by the home and menu icons that was always there, and in fine working order. The wifi even "seems" a little stronger. I haven't done any scientific tests but it works better and faster downstairs than it did before. So, I am pretty pleased that the issue is resolved.
I'm still a bit leary of the tablet since it started coming apart on it's own, and time will tell, but I can at least say the RMA experience went about as well as it could have.
Wow thats the quickest turn around I've seen from Asus. But I guess your issue was regarding the bezel and did not require any engineering tests. Some of the top tabs were probably broken causing the bezel to separate from the purple back. They probably just put a new bezel and sent it right out.
cyberhound said:
However, I did the RMA and got ASUS to pay for the shipping and I just paid for the box...
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did you have to do or say anything special to get them to pay for shipping?
also did you send yours to texas or a different location?
jaypm said:
did you have to do or say anything special to get them to pay for shipping?
also did you send yours to texas or a different location?
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Went to Texas. As for the shipping...during the conversation with the CS rep, I likened paying for shipping on the 25 day old tablet which was under warranty to my buying a new car, having it break on the side of the road in the first year due a major mechanical issue and then having to pay for towing. Yes, someone has to pay to get the car to the dealership (and that may be me up front), but if the problem is a warranty problem, then I would expect to be reimbursed. So, asked that if I paid to get the tablet to Texas, would I be reimbursed if the tablet had a warrantable defect. I was told no, but then the CS rep offered to have shipping paid for if I covered the boxing. I took the deal.
I had a really positive RMA experience as well. Like some other members here, I was contacted by ASUS_USA via pm and was told to return the tablet for RMA but when they found out that I already have an outstanding RMA (called in couple days earlier) they offered to send in a replacement instead of fixing mine. I gladly accepted the offer.
Asus covered both way overnight shipping via Fedex and I received my shiny new TP within 10 days.
P.S. I sent mine to Asus US HQ i.e. California.
That's just not right. I've been waiting 3 Weeks and they still haven't done anything, I've started calling every other day. And I paid to ship it. Needless to say i'm very jealous...
Sent from my DROID RAZR using XDA App
My RMA has been sitting since 02/01/12 in WB5 waiting status for wifi and gps issues.
I am not sure if Asus has changed their RMA mailing policy or that I just got lucky but a few days ago I also had to create an RMA. After the CSR and I came to the conclusion that my unit was indeed defective he immediately created a prepaid shipping label to Texas and emailed me both the RMA and Fedex label. At no time did I have to haggle for a prepaid shipping label. He just automatically did it without asking.
I was courteous and friendly the whole hour while on the phone with him so maybe that helped?
For those who are curious as to why I had to RMA, I believe a cable for my primes display popped out of its socket. Consequently the unit still ran as usual but I was unable to see images unless I plugged my tablet to a monitor via hdmi. I was hesitant to open up my prime in fear of scratching the unit and sadly my return window with Newegg passed just 2 days prior, so my only option was to RMA.
Hope that helps others looking to RMA.
I'm having a horrible time so far with mine. I sent it in because 1) the power adapter wasn't charging after being plugged in and 2) the plastic piece inside the power (dock) port broke off when I was trying to plug it in.
It took 3 days after I sent it in for status to change to WF4 (customer induced damage). I called the phone number, and they told me to wait for an email about it. Two days later, I get the email. I reply to protest, and get a prompt response From Megan Nesmith saying that they were going to check with the technician. That was a week ago, and I haven't heard anything back even when I've emailed asking for an update twice.
I called the phone number again, and they couldn't tell me anything. Theoretically, my case has been "escalated" and they'll be contacting me soon, but who knows how long that will take.
So at this point, I have no idea what's going on with it. I'm just hoping they don't ship it back to me like they threatened to in the original email about it (if I didn't pay by 2/14).
What town in Texas are you sending to?
jbarboni said:
That's just not right. I've been waiting 3 Weeks and they still haven't done anything, I've started calling every other day. And I paid to ship it. Needless to say i'm very jealous...
Sent from my DROID RAZR using XDA App
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same here 3 weeks and no status change
hogwilson said:
What town in Texas are you sending to?
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The service senter in Grapevine, TX. Admittedly I am very nervious from all the horror stories that I have looked over. However, so far all is well.
I had the same problem and sent mine in, i should be getting it back tomorrow also just about a two week turn around in terms of repairs. I just had a quick question, mine was only in repair for about one day according to there tracking thing. Is that normal for this type of repair. I know ill have it tomorrow but i'm just curious if this is a simpler fix then i realized. Either way it will be great to finally have it back and hopefully in perfect working order.
Noev said:
I had the same problem and sent mine in, i should be getting it back tomorrow also just about a two week turn around in terms of repairs. I just had a quick question, mine was only in repair for about one day according to there tracking thing. Is that normal for this type of repair. I know ill have it tomorrow but i'm just curious if this is a simpler fix then i realized. Either way it will be great to finally have it back and hopefully in perfect working order.
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mine was in house for two days before it got opened, but only a day in repair status, and then shipped.
Sent mine out on the 24th of January, in repair status on the 27th. No status change on february 14th, called ASUS and case got escalated, to find out what was the hold up. Got email that very night with a fedex tracking number, says will be delivered on the 16th. Keeping fingers crossed everything is working right.
By the way problem was WIFI/BT drop issue. When I called tech support the first time, they talked me through a hard reset, which did not fix problem, then received a call later that day, rep immediately setup rma and sent me shipping info which ASUS paid for. All I had to do was provide the shipping box.
Very happy with customer sevice, hopefully will be happy with tablet too.
Just spoke with a Sprint CSR (and her supervisor) on the phone who informed me that she could not move my June 1 upgrade date up by 14 days any more due to the policy being changed on May 17th. It's perfect (well, imperfect) timing for those of us with June 1 upgrade dates. I was told there was absolutely nothing they could do. I've preordered the phone through Best Buy but apparently won't be able to get it until June 1, assuming that Best Buy even gets the EVO LTE by then... Anybody else out there with June 1 upgrade dates that have been able to move up their eligibility date?
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
My upgrade was 6/1, what I heard was the policy was being changed as of 6/1 so I think you were lied to. I also told them I've been having a lot of random issues with my phone.
Sebrina said:
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
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Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
phsteve said:
Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
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That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
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Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
Sebrina said:
That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
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Haha I meant to hit "quote" instead of "thanks" but now you get a free thanks! I just remember reading the $100 minimum somewhere, not sure where. Now that I looked it up I think you're right.
Anyway, Telesales said they will notate the account and that when I pick up the phone from Best Buy they will honor the early upgrade since I had called about it before 5/17 originally. Apparently they can only move the upgrade up at the time of an actual sale, so I'll just have to have faith that they'll put it through at Best Buy's request.
phsteve said:
Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
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Let us know how it goes.
I originally called CS a couple weeks ago and they told me to call 1-800-Sprint1 and they could change it or I could go into a corporate store and have it done. Called Thursday and they said I'd have to order it through tele-sales for them to change the date. Went into my local corporate Sprint store and they told me they can't do it, I'd have to do it at a 3rd party store. Went into Best Buy and they told me they can't do that, I'd have to do it through Sprint. Called Sprint again, a couple times and at this point I had totally lost my cool.
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
shizume said:
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
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I just got a call back and they said it was done. Checked my account and it now shows my upgrade as of 5/1. I have an Airave as well, they are always listed as a full upgrade.
ausch30 said:
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
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They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
A bit of info thatvhas always helped me is ..call Retentions for any issues..no waiting on hold or pressing options. They just pick up the phone first ring..if anyone can gget it done for you its them ..18777754886
phsteve said:
They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
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Good to hear, hopefully you'll be able to get it done. Now the issue is Sprint/Best Buy/Radio Shack/Wirefly. Wirefly says they'll be shipping in 2-3 weeks but it's the cheapest. I always get my phones from Radio Shack because I hate Best Buy and there's always less people in there so I can get in and out faster. The problem is I have a feeling that due to the customs issue Sprint stores might be the first to have them available. I just want it ASAP.
I called and they said they could move mine. But this was last week.
Sent from my iPhone with the bigger Gee Bees.
I tried a couple times to get mine bumped up from 6/1 with no success. I then talked to a rep from retentions and it took 5 minutes on the phone and within and hour my account reflected the change.
Sent from my PG86100 using XDA
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
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I did that and the rep actually called me back when I did it, only took 30 min in my case
Sent from my ICS Evo 4g using Forum Runner
Just got the upgrade done on my account today $45 (10/12) and it was $115 (6/13). Call retentions direct 8777754886 took 5min. Got no where with customer service.
Sent from my Evo3D using Tapatalk 2
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
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Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
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You're lucky, for me it was a major hassle and I didn't want to pre-order until it was approved and now it's too late. Just gotta wait now for the official release, get there early, and hope there are some left.
phsteve said:
Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
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I got the 3D on launch day as well. I'm sure his was, just as mine is, the last premier yearly upgrade. I'm gonna miss my full upgrade every year.
i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
Everything I heard points to the 21st. Verizon said on their site that they will start shipping the DNA's on the 19th, and with the two day shipping they will also arrive on the 21st. You can exchange your phone until the 22nd, so you should be fine.
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
flaring afro said:
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
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I am thinking the same...I made an internet order this morning and it shipped out around noon for delivery on the 21st.
I certainly hope so. I'm planning on swinging around to my local store after work on Friday in hope that they'll have some on hand. The reps at my store don't know anything when it comes to dates except one guy, but he's hardly there anymore.
I can say that they showed up for store ordering today so you should be able to pick it up in a store soon... if I were you I would just return it to the gs3 to the store you got it from and then get it somewhere else since those guys are assholes...
Sent from my ADR6425LVW using xda premium
I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
drumz0rz said:
I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
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I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
At the announcement of the DNA official spokesmen said it was being released on the 21st. There's no question it will be.
Threaten to cancel the line and return the S3. They will balk. Wife didn't like the I phone 4 when switching to Verizon, they wanted to charge a restock fee and told me how much she would hate android, blah blah, blah. Told them fine. Cancel the line, I'll return the phone, pay the fee and open a new line online through Amazon and get my phone through them since they were being difficult. Walked out of the store with the thunderbolt and didn't pay a dime extra (was a hundred more than iphone at the time). They don't want to lose commissions. Also, try to never shop at authorized dealers. Stick to corporate stores.
Sent from my ADR6425LVW using Tapatalk 2
My local corporate store has no idea of shipments either, no clue the day before. I bet they had a whole pallet of them out back...
I'm sure the lady I called twice knows me by voice now.
white stormy said:
i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
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They are BSing you Ask to talk to the store manager or supervisor.If they won't help call VZW customer service. They have always helped me..
i had no idea this place wasn't a corporate store. they only sell verizon and have nothing but verizon signs and whatnot. i got real hot when i found that out.
I second the "only shop at a corporate store". Seriously, only suckers wander into the "authorized retailers". You can spot them by looking at the signs. It'll say really small under the Giant Verizon banner like "USA wireless or GO wireless or John Doe wireless, Authorized Retailer". I've never stepped foot in one except when I needed a charger in an emergency. They charged me like $30. Yeah, screw them. The corporate stores can handle all customer service needs, and the staff is always more knowledgeable and helpful.
Authorized Retailers aren't always good with customer service or phone problems. I'd only use a select few places for getting a phone besides Verizon (Amazon, Best Buy, etc). There is a place near me that has no signs except "Verizon" with "Authorized Retailer" underneath. People probably don't realize they aren't the same as Verizon corporate stores.
I would return the phone and get the DNA from a corporate store.
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
DammitCubs said:
I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
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I had the same issue.... Was it Verizon corporate you talked to?
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called my verizon store today and they said they had will have them tomorrow for sale, so I will just pick it up before work tomorrow. I honestly don't think they get shipment until evening the night before because I called earlier and she told me to call back in a few hours towards evening and then they will be sure if they will have them tomorrow. Called just now and they indeed said they will have them tomorrow.
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Called another corporate store, both confirmed stock for me and the second one also confirmed they had them in stock and will sell them tomorrow. So you guys shouldn't have trouble getting them at your local corporate store.
after a short conversation with veriszon customer service got things worked out.
the gs3 had to be returned to the store i bought it at and that store would not be getting the phone on the 21st. to save my number verizon did a equipment swap and put my number on a old phone. then told me to return the phone and buy it at a corporate store on the 21st. i still get to buy it at the discounted price and keep my number,
Zalatorisaurus said:
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
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Their greed is appalling.