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I am very curious about this. I have more and more problems appearing with my Prime and wanted to hold off repairing it until after my trip. But I don't think this will happen.
So the question remains, How long did it take your Prime to come back to you after repairs? Also Include, what was wrong with it.
My current problems are as follows:
1. GPS (like everyone else)
2. Wifi / BT (like most people)
3. Rear Camera - (view finder has artifacts and pictures only save as solid green images.)
4. Battery - My device would sometimes read the stats on the battery and give me a percent. Other times it would suddenly show 0% but still continue to be powered on. And now it always shows 0% but no longer stays powered on since the battery is now drained. The battery no longer charges since it always says 0%. I can not update my firmware since my battery isn't above 15%.
EDIT: Battery does hold a charge, but still shows 0%. Therefore, no firmware updates for me for now. I'm guessing the battery sensor became damaged somehow.
They've had mine for more than 3 weeks now and the status is still "Waiting-[WB5] Wait for Repair\Test\Aging". I'm starting to wonder if I'll ever see it again.
The problem I was having with mine was that it claimed it was docked and acted like it was docked (as the screen orientation wouldn't change and the battery would charge like there was a dock attached) even though I don't even own the dock.
RichardFeynman said:
They've had mine for more than 3 weeks now and the status is still "Waiting-[WB5] Wait for Repair\Test\Aging". I'm starting to wonder if I'll ever see it again.
The problem I was having with mine was that it claimed it was docked and acted like it was docked (as the screen orientation wouldn't change and the battery would charge like there was a dock attached) even though I don't even own the dock.
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Click to collapse
That is the fear I have that I will be without a tablet for awhile. Makes you want to buy another tablet to fill that void. Go back to a laptop?? no way!
Got my RMA tonight and shipping it out tomorrow. Wish it luck!
It took 24 calender days or 16 business days for me. ASUS sat on my original Prime for about 5 business days and then decided the repair would take too long. They shipped me a new C1.
On the new unit: WIFI is satisfactory (still dropping off past 30 feet); light bleed and dead pixels are gone (perfect screen) and the GPS is worse than the first one. I'll eventually call ASUS again about the GPS - but I'm sick of them and they're sick of me for now.
Remember to always escalate your calls to the supervisor. The front line people give bad information and don't have permission to see all the case notes. It seems that my case was escalated after 7 business days - ask for that too. And when it gets close to 10 business days - ask for your case to be escalated to head office. In the end, my new prime came from California. (I'm in the Great White North).
Cheers.
****ing_lukin said:
It took 24 calender days or 16 business days for me. ASUS sat on my original Prime for about 5 business days and then decided the repair would take too long. They shipped me a new C1.
On the new unit: WIFI is satisfactory (still dropping off past 30 feet); light bleed and dead pixels are gone (perfect screen) and the GPS is worse than the first one. I'll eventually call ASUS again about the GPS - but I'm sick of them and they're sick of me for now.
Remember to always escalate your calls to the supervisor. The front line people give bad information and don't have permission to see all the case notes. It seems that my case was escalated after 7 business days - ask for that too. And when it gets close to 10 business days - ask for your case to be escalated to head office. In the end, my new prime came from California. (I'm in the Great White North).
Cheers.
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Click to collapse
Thanks for the tips. I will keep them in mind. Back to using my good old Captivate. I will keep everyone updated. Should be arriving at Asus tomorrow.
They tell you that they have 10-14 business days to repair your unit. And that is after they check it in.
Mine arrived on a friday at 10am, they didn't check it in until the following Tuesday.
I called and followed up on a regular basis. I was in waiting until the 14th day when the status switched to ready for shipping.
After all that, they simply sent a new one from California. I am supposed to be getting it today. I shipped it out on 1/17.
So follow up on a regulat basis, and be patient. It will be awhile.
Sent from my SCH-I800 using Tapatalk
Update: Today I received a phone call stating that my unit was sent to the wrong facility. So it is now being sent from CA to TX. Then when it is received there it is a 10-14 day turnaround. Thanks for telling me the wrong address.
I'm a little frustrated.
This is for the OP
Now that you have made the hard decision to part with your Prime, and I knoow how difficult that can be especially with an unknown return date. Here is a shameless double post I wrote in another thread about RMA, my experience and a pep talk about staying all over Asus Support until it's on it's way back. If you sit back and wait, it will ikely be a long one. Fortunately for me I had a high level Support Manager before the RMA began. It helps. A Lot.
Though most of us are seriously afraid and unwilling to go the RMA route, it is a viable option. You just need to do it in a way that decreases the odds of getting screwed around. If you look for the RMA thread here on XDA, there are multiple horror stories of tablets sitting, not checked in, for days, in "test" or "waiting for parts for a week or more etc. That reeks of a) SMS is not a good repair center, and b) SMS is overwhelmed with a large number or Prime tablets, thus creating slow turn arounds, and multiple cases "falling through the cracks" How do you avoid this, or as I said, decrease the chances of becoming one of the casualties? Well, like anything else a bit of research goes a long way. Knowledge is power. What I did was, get Gary Key's email (you can send him an email from the first 3 stickies in the Prime General threads, then just note the address (think it's [email protected]) Get EVERY email address of the ASUS support personnel that you can find. BEFORE you send you tablet anywhere, use Asus escalation mailbox, and sned a note, cc everyone on the list, and explain your position. Be diplomatic, but make your displeasure known, in plain terms.
Explain that you do not want to be without the tablet for anything more than a few days, and see what they are willing to offer going in.
Step two, once you RMA the unit, start bothering them for it's return IMMEDIATELY, if not sooner. They offered to overnight mine into the repair center, and by noon the next day when it showed as "not yet received" even though I had a delivery confirmation and the name of who signed, I went right for the jugular: "Problems already" was my subject line or something like that, LOL!
Stay on their case, THEY KNOW that the percentage of broken Prime is too high, and they are TRYING to be proactive about it. You just can't be all "Oh well, they have my unit.. they will fix it I am sure, I hope it doesn't take TOO long", LOL! Multiple guys in the RMA thread were saying stuff like: Well, Gary is trying to help, I don't want to piss him off" ???? Why not? You are 100% entitle to piss off any and everyone you want to until you are satisfied with your purchase.
Other guys were saying: "I was told they would call me in 48 hours... If they don't I will call again..." Bull ****ing ****!!!!! You call them daily, hourly... CONSTANTLY until you are given what you need.
My RMA was back in my hands on the 5th day from sending it in. A brand spanking new prime, opened and tested. Is it perfect? Pretty close. In fact, it is as perfect as I think this design is capable of. Sent it Monday. Had new Prime in my hands Friday morning. You should expect, nay DEMAND the exact same thing. And you know what? If you do, you will get it. I promise you that. Just don't lie down and be a sheep, waiting to see what Asus is gonna do. Asus is going to do the absolute least that they can get away with. That's the point. Just don't let them get away with it, otherwise you are a willing victim.
There. Pep talk over... Rant over (for a bit) The Prime must be one of the most polarizing bit of new tech to roll in the last year, for sure.
Wow, that was a petulant post. Wah wah.
I live near the facility that Asus uses for these repairs. I just dropped mine off minutes ago and pretty sure it was a manager type that took it out of my hands. Fyi, this company does repair work for more than Asus. So they may very well be busy as hell. It was a nice looking facility. Anyway, I will update this post when I get it back. Until then....
Sent from my PC36100 using XDA App
Update: Dropped it off myself yesterday around noon, they just updated the status to wb5 waiting...
SmartAs$Phone said:
Asus is going to do the absolute least that they can get away with. That's the point. Just don't let them get away with it, otherwise you are a willing victim.
.
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Wow. I wish I had seen this before I sent mine in.... Everything you said is EXACTLY the b/s I've been dealing with since they received it on 1/30/12.
WB5 waiting........
My transformer has some crazy screen issue they can't figure out so I haven't even be able to use a TFP at all, ever...... Still a virgin to ICS and it has been eating at me since I had to send it in.
Sent from my SAMSUNG-SGH-I997 using Tapatalk
Of course they will do as little as they can get away with. Asus has to pay SMS Infocomm to repair their products. None of this is free for them. Which is why they should be learning the lesson of releasing a more finished product. However, I would love to know what Asus tells SMS about fixing these, i.e. emails or meetings.
Update: No update from the repair center.. But, on Friday, Gary did message me back saying he would try and get this figured out for me. ASUS website still doesn't show it being received so I will probably give them a good call later today after work.
It took mine 2 weeks, and they just replaced it.
Update: I was emailed yesterday telling me either they will send a replacement or just give me a full refund for whatever I paid for the device. Today, I had the official email telling me that the easiest thing to do at this time was to give me a full refund and that they would be sending me a check within 5 days. I guess it's good because I paid $600 for the 16GB version so I guess now I can just get the 64GB version with my refund.
So it took 3 weeks, to give me a result.
Hi,
I bought my HOX+ inter device in June and within a month I had screen flicker issues. The screen would flicker around the edges and would become very prominent especially at more than 50% brightness and with lighter colours. The device was never rooted and so never had a custom ROM installed. HTC support suggested that I run the phone in safe mode, restore to factory settings and if that did not work take it to a repair center. I tried the first two options but as that did not work I took the device to a HTC repair center and after checking the device for a week they were kind enough to give me a replacement for which I was very grateful. The funny part is that the replacement set had exactly the same issue! I had just received the set and was on the way out of the store when I noticed the issue again. So now I've left it with them to see what can be done about it.
I have read that this very problem was an issue with the HTC one x but so far not so widespread with the HTC one x+. I have also read two or three guys mention this problem in the second thread in this sub-forum but they have not received any replies yet. I would like to ask if anybody else has faced similar issues and whether there are any permanent fixes. Thanks!
Update: I received the replacement HTC one x+ this evening and guess what, the flicker issue is present on this one too. The guy in the shop asked me to use the device till Monday as tomorrow being a Sunday its not a business day. Said he'll get me a refund on Monday. And since I haven't as of yet heard from any forum members how to resolve this issue, I guess that's exactly what I will do and even recommend to other people not to get HTC products in the future. One device may be faulty but three in a row surely means that the company is going downhill!
I got a new rezound 2 years ago and after a month it stopped working. I got 3 replacements, all did not work. Got a Galaxy Nexus instead. . Just got the HTC One M8 on my new contract. I was afraid to get another HTC, but it's been great!
-touche- said:
I got a new rezound 2 years ago and after a month it stopped working. I got 3 replacements, all did not work. Got a Galaxy Nexus instead. . Just got the HTC One M8 on my new contract. I was afraid to get another HTC, but it's been great!
Click to expand...
Click to collapse
I got the Rezound shortly after it came out and used the hell out of it for nearly 3 years until a partition got corrupted and it ceased charging, at which point I ante'd up for an M8. The M8 is far and away the best phone I've ever owned, but the Rezound faithfully held it's own all the way up through Android 4.4.4. The Rezound was my third HTC after the original Incredible and the Thunderbolt. The
Rezound was better than both of those by a wide margin. The Incredible simply devoured it's battery to the point I broke down and bought a massive extended battery. The Thunderbolt really did need that, too, but given that the Thunderbolt was a beast in every regard, I didn't think it needed to be even more heavy and unwieldy to haul about. After those two devices, the Rezound struck me as the phone HTC had been trying to build for years. That said, the M8 is truly a different kind of beast. Aside from being a physically gorgeous phone, it's extremely capable, too. It makes an SGS5 feel cheap and flimsy, and it's faster, too. Let me say that again.... The M8 is FASTER than an SGS5, bone stock device compared to bone stock device. Think about that for a second. A phone running HTC's 600 pound gorilla of a user interface called Sense 6.0 is actually faster than an SGS5. That is nothing short of amazing. I love the M8 because it runs Sense faster and smoother than the Rezound ran CM11 while overclocked to 1.72 GHz. If you would have said HTC would make a phone like that 3 or 4 years ago people would have laughed in your face.
I got my very first cell phone last Thanksgiving, a cheapy mediatek. Within a few weeks of having it, I stumbled across an article about rooting somewhere. To make a long story shorter, a week after that and ty to finding this forum + Kingo I had that cheapy China phone rooted lol(and it still sucked). A month after that I got nokia lumina 525, on x-mas, which was a notch better, but yet worse haha. I quickly learned that MS's play store just sucks. -.-
TYG soon after that a friend gave me their old phone. A very well taken care of, almost pristine mint Rezzie. I had greatly abused and put it thru hell while I learned what I can do to it + fell in love with it at the sametime. When my Rezzie isn't happy, believe me, it makes damn sure I realize it isn't. The past few months I believed it has been happy for the most part. Now finally and very belatedly I have begun to realize it never was happy since the day I got it till just the other day ROFL.
I found a new interesting app to try on it, \play.google.com/store/apps/details?id=artur.m3rv.myszka.speedupswap and 1 nano second later and ever since I swear my poor 5+yr old rezzie is now as fast or even faster + smoother than all my friend's great new phones are.
Plus the history here on this very forum + the story behind the making of them is in the least is interesting if not downright engrossing.
ATM, I am eagerly awaiting the arrival of my otw eBay order... a dead Rezzie lol. Seller said it won't do nothing, no boot, but it's LCD light lites when charged. It's been in a box since 2012/13 supposedly after 6ish months of light use. :drooling: As I'm typing this on my non-OCed S-on rezzie.
Yea you can call me a belated fan of them I suppose. I wish I could turn back time and was given a chance to change your bad experience. -sigh-
sent with Huggzzz from my heavily modded, 349+ Apps installed, very fast running ADR6425LVM on CyanogenMod 11 20150225 Rom with Tapatalk
I didn't notice initially how old this thread was till after I posted the above...ooops
Anyways to follow up on my post above...
I received that "dead Rezzie" that I had ordered off of eBay.
Within 5minutes of opening it, I not only had it booting up just fine as can be.
It's almost foreign to me Sense interface was eagerly asking me to draw a pattern.
With in my 3rd to fourth try....the phone unlocked! Rofl
Seriously it just flew open and it was the same as it was on the very last day it's owner had last used it.
ummmm....it was still checking all her email accts and fb acct, play for updates, etc u get the picture. It's previous owner is a professional dog trainer who I believe has recently moved out of the country. I understand from reading a few of the texts on it, etc. Anyways she has tons of stuff on it, pictures, texts + accounts which the phone can still access.
I ran it's MEID and it comes up clean as a bell.
I thanked the seller via eBay's feedback A+++'ed him and said it worxs great tyvm! loool
I also sent an eMail to it's previous owner, telling her this very story on how I ended up with it.
I asked her if she would like any of the stuff thats on it before I reset it.
I literally have the last 3yrs of this unknown girl's life in the palm of my hand.
Now re-read that last sentence 5 more times.
Her emails, her text and she texted very often...must be thousands of them sheeze. I know she has 2 dogs and even that they have their own bedroom upstairs somewhere and each their own bed, which they are "tucked" nightly into with their daily laundered fleece blankets. (gawd i envy them) I know that she likes to drink "bubblely" after work on most days + when she is working out.....
Oh yea I can probably even go on a eBay shopping spree on her dime now + on other major online sites too. :tempting:
:angel: nah , I'm not like that though :angel:
She still hasn't replied to my email and it's been about a week.
I think maybe what had happened was she had taken her rezzie in for a trade-in on a new phone. Either she couldn't get it to boot either or just wanted a new one.
Then the place she traded it in at inspected it and couldn't get it going, then tried selling it on eBay to part buyers. Then I came along via eBay looking for a new battery for my Rezzie and Bam it came up along with the batteries in my search.
I spotted it and remember thinking well it's not much more $$'s then a battery and it comes with one....
If I can get it going I'll have an extra Rezzie to play around with or to keep has an extra or to re-sell right back on eBay for 4-5x's more then what I paid for it easily. In the least I would have another battery and an extra phone for parts if I couldn't get it working. Sooo lol I bought that instead of a battery. Hoping it wouldn't be as tedious as fixing a broken screen is to fix.
You see, I began to notice in my own Rezzie sometimes after a bad crash, usually a real niice bad one, like a niice bad one from my must-have + fav, chrome browser, it boots differently.
Lol that eBay Rezzie just needed someone who understood how to boot it is all.
:laugh: and that was what I was hoping for to begin with on it :laugh: There was nothing ever wrong with it actually
Yep, i love these things
Moral of my story: BE extremely CareFul of what you do with your old "dead" phones...it may just end up on eBay and get a buyer that is not as honest as I am.
I'm sure there are those out there, that earn a living off of the info they get from such phones.
Hugz
That's a good warning to users, you should share a shorter version of it on the social media sites... The warning is probably not as relevant here as most of our users have slightly above average knowledge, but the "normal" user has no idea about this stuff.
Thanks for your story.
Sent from my MotoG3 using Tapatalk
That's a great idea!
Lol, I've been warning people I know on an individual basis.
sent with Huggzzz from my modded, non-OC'ed, very fast running S-Off ADR6425LVM on CyanogenMod 11 20150805 Rom with Tapatalk
lol.. this was not a bad phone at all. Only thing I hated was the battery life. It came with a very poor 1600mah battery and you couldnt get much more than 2 1/2 hours of screen on time. I never did buy a better battery, it was already a bit old by the time I thought of it. The ICS update made everything about Sense twice as slow. It SUCKED! I went from a fast ohone to one that lagged everywhere from Sense to the choppy scrolling in the browsers. Firefox was the only fast browser that didnt lag. Eventually.. I had broken the screen (lol dont ask how) .. and after I put in a new digitizer, it worked for awhile then slowly started messing up because the digitizer/lcd assy kept pushing up a tiny bit due to the lcd ribbon cable not pushing back far enough behind it. Now.. the touchscreen is hit or miss where it actually will touch. And the soft keys stopped working completely. (Yay ) id still like to restore it. My S4 has been good, but the screen is NO WHERE near as bright as the Rezound is.
I ended up trading that eBay Rezzie in at Verizon. Verizon gave me $300 for it, on this past Christmas.
The owner never did reply to my emails.
I still have my original Rezzie. It's still running like a champ while being chocked full of apps that are beyond it's time.
I will keep it forever, being the foolishly sentimental person that I am.
Now-a-daze when I pick up my old Rezzie(still on my nightstand + charged), I smile and I wonder at how much it had taught me + I realize how much older it now suddenly seems to be to me x.x
....just a month ago it was the bestest phone I ever had had.
sent on Tapatalk with Hugz from my new fully stock, non-rooted VZW LG V10 VS990 which an old faithful still working Rezound helped me to afford to get
My tablet has random freeze with blurry image. I need to force power off. i do factory reset and in the setup freeze again. I attach the image. if someone experiment the same symptoms and can fix please let me know.
http://forum.xda-developers.com/showthread.php?t=3143309
http://forum.xda-developers.com/showthread.php?t=3067672
I'm not sure if your conditions are as bad as these posts have reported.. BUT my first N9 had the screen freeze, pixelated display; and became progressively worse, and in addition to the system freezing, my tablet would emit a loud screech sound when the event happened. Tablet was ~4-5 months used. I sent the 1st tablet(purchased November 2014) to htc and they replaced the mainboard (so they claim), 2-3 months later the same problem began happening again. I'm still within 1 year warranty, and HTC sent me a replacement this time, manufactured November 2014... hopefully this was the initial batch of hardware with problems..
ayoraider07 said:
http://forum.xda-developers.com/showthread.php?t=3143309
http://forum.xda-developers.com/showthread.php?t=3067672
I'm not sure if your conditions are as bad as these posts have reported.. BUT my first N9 had the screen freeze, pixelated display; and became progressively worse, and in addition to the system freezing, my tablet would emit a loud screech sound when the event happened. Tablet was ~4-5 months used. I sent the 1st tablet(purchased November 2014) to htc and they replaced the mainboard (so they claim), 2-3 months later the same problem began happening again. I'm still within 1 year warranty, and HTC sent me a replacement this time, manufactured November 2014... hopefully this was the initial batch of hardware with problems..
Click to expand...
Click to collapse
Thanks i will report
ayoraider07 said:
http://forum.xda-developers.com/showthread.php?t=3143309
http://forum.xda-developers.com/showthread.php?t=3067672
I'm not sure if your conditions are as bad as these posts have reported.. BUT my first N9 had the screen freeze, pixelated display; and became progressively worse, and in addition to the system freezing, my tablet would emit a loud screech sound when the event happened. Tablet was ~4-5 months used. I sent the 1st tablet(purchased November 2014) to htc and they replaced the mainboard (so they claim), 2-3 months later the same problem began happening again. I'm still within 1 year warranty, and HTC sent me a replacement this time, manufactured November 2014... hopefully this was the initial batch of hardware with problems..
Click to expand...
Click to collapse
This happened to mine after 4-5 months as well and I just wanted it replaced, had a hell of a time with HTC, but I have a new one now. So far so good, but there is a growing post of users on Google + all experiencing this issue. HTC/Google needs to openly communicate if this is a known hardware fault with the first batch. As far as I'm concerned it should be illegal for any company not to. What happens if it doesn't fail until just after the warranty period. They are going to say we're SOL for something they knew was a ticking time bomb? I've only seen one company get a situation like this right and that was Microsoft with the red ring of death on the original Xbox 360. Extended the warranty to 3 years with all shipping included. You called an 800 number, a new 360 arrived and the old one went back in the box.
GibsonSGJ said:
This happened to mine after 4-5 months as well and I just wanted it replaced, had a hell of a time with HTC, but I have a new one now. So far so good, but there is a growing post of users on Google + all experiencing this issue. HTC/Google needs to openly communicate if this is a known hardware fault with the first batch. As far as I'm concerned it should be illegal for any company not to. What happens if it doesn't fail until just after the warranty period. They are going to say we're SOL for something they knew was a ticking time bomb? I've only seen one company get a situation like this right and that was Microsoft with the red ring of death on the original Xbox 360. Extended the warranty to 3 years with all shipping included. You called an 800 number, a new 360 arrived and the old one went back in the box.
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Click to collapse
I call HTC. The first time was a waste of time (factory reset, boot into safe mode). The third time they asked me to send it for repair. I bought it on ebay last December. It is October batch.
edgardo_0691 said:
I call HTC. The first time was a waste of time (factory reset, boot into safe mode). The third time they asked me to send it for repair. I bought it on ebay last December. It is October batch.
Click to expand...
Click to collapse
Best Buy was nice enough to exchange mine if I agreed to purchase the 2 year premium replacement plan from them, which I honestly wouldn't own this tablet without at this point. I can drop and smash it and they will replace it no questions asked until end of Jan 2017
HTC send me the new one but do not has warranty. I worry that after 5 or 6 month of use the problem happens again. Maybe i will sell the tablet. I lost the confidence of the HTC Nexus 9
GibsonSGJ said:
This happened to mine after 4-5 months as well and I just wanted it replaced, had a hell of a time with HTC, but I have a new one now. So far so good, but there is a growing post of users on Google + all experiencing this issue. HTC/Google needs to openly communicate if this is a known hardware fault with the first batch. As far as I'm concerned it should be illegal for any company not to. What happens if it doesn't fail until just after the warranty period. They are going to say we're SOL for something they knew was a ticking time bomb? I've only seen one company get a situation like this right and that was Microsoft with the red ring of death on the original Xbox 360. Extended the warranty to 3 years with all shipping included. You called an 800 number, a new 360 arrived and the old one went back in the box.
Click to expand...
Click to collapse
can you post a link to the google+ threads ?
ayoraider07 said:
can you post a link to the google+ threads ?
Click to expand...
Click to collapse
Post in Google plus nexus 9 https://plus.google.com/communities/116163250152077236334
Today received my new one. New model from HT4A to HT4C.
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
yeah, I got that problem too..... a bit annoying. Maybe I did not realize, but as far as I remember.....it was not happened on EMUI 8.1. The problem starts after updating to EMUI 9.
Yeah I've had this to after the last software upgrade.
I've been chatting with a support rep today.
Interestingly, she talked like she was aware of the problem (she immediately recognised what I was thinking about) and she asked me when did the problem appeared (like it was introduced by an update).
Clearing the camera's and the phone's cache didn't help. I was thinking of checking out if another phone has the same issue (if I can still find one on display).
Otherwise the rep advised me to go to a service center or contact the seller.
daniel_loft said:
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
Click to expand...
Click to collapse
Huawei has released a patch pack that seems to solve this problem for Honor 10 in China (COL-AL00 COL-AL10 COL-TL00 COL-TL10). I guess the oversea version is on it's way
Im in the UK and I'm already on .326
I have the same problem and running .326 version .
Glad that i am not the only one.
I found out that if after u ar starting a video and manually do a focus with one finger it stops hunting focusing after.
I first discovered the problem after upgrading to emui 9.1.
Hope this will help others!
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
So after what u said then this is a hardware problem not a software problem and i should find the nearest shop and have look!
I'm afraid that it's 400 km from me the neareast shop.
I don't know what it is. I am checking for a new software version on a daily basis (until I'm called that the parts arrived).
I only reported back what the dude from the official service center told me.
daniel_loft said:
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
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please don't forget to let us know how it goes with the new hardware....
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
daniel_loft said:
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
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Click to collapse
I just got a new Honor 10, a week ago. I made all the EMUI updates before testing the camera. I noticed the horrible focus in and out problem, and I was prepared to send it back to the seller. After I searched a bit, I found this thread and I realized it may not be a hardware problem, but a software problem. I'm now downgrading to EMUI 9.0 and hooping the HiSuite allows me to downgrade later to 8.1 to test if the problem disappears. BTW, the post processing of the photos in low light is also horrible, especially with people's faces. But I want to keep the phone because of the size, price and specs.
Do you have any more information about your case? Had you the opportunity to do the tests with 9.1?
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
daniel_loft said:
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
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I have an update on my side. I downgraded to 9.0 and I still had the problem. But when I downgraded to 8.1 the problem simply disappeared! I'm using the build ending in 151, so I think you can upgrade to that version with no problem. If you upgrade to 9.0 and the problem continues, just make a backup before upgrade, and then you can downgrade to 8.1 again and restore with HiSuite (very simple and fast do downgrade).
When you have the problem, you can "fix" it downgrading to 8.1 with HiSuite, but we don't know why some people have the problem, and apparently a lot of people don't have the problem at all. If your works now with 9.0 or 9.1, it probably have something to do with some hardware change in the Honor 10 production that caused the problem.
anyone tried other camera app? I'm gonna try Open Camera
I've tried some random app. I don't remember the name, but the behaviour was the same.
I've mentioned this in the initial post.
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
Techanderer said:
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
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So it's a software problem after all.
I am curious, did u downgrade, and the downgrade wiped your ur data?