I bought a dell streak AT&T (full price) from BestBuy usa. Then i returned to VietNam. But i can't use my streak because it requires unlock code.
I tried to contact with many code provider, but they said that my unlock code is not found (rebelsimcard - unlockallcellular - dellstreakunlock.)
I called for AT&T and they talked me that " streak's unlock code is not found"
Then i called for Dell Support over 6 times. They gave me a service number and number phone to contact with them after 2 weeks. Now I called for them and my phone went out of minute after a hour for waiting (I spent over 60$ just to call for them althought that is number phone toll free because I live in VietNam)
I tried to contact with Dell support thought email. But It can not be to register by Viet Nam user and live chat service is not supported for Dell Streak
I were very disappointed. they said that can not to find unlock code for me. I'm look like a unlucky guy. because they got some problems with my dell streak. they request me to give my streak back for them to check in 30 days. you know, i live in vietnam and i can't fly to usa just to give streak back for them. it's not fair because i paid full price for that thing.
Now i got pda streak without phone. I don't know what I have to do with it. I took much time for it, but i got nothing. It's not fair. It is not my fault!
That's all my situation. Who can help me?
Thanks for reading !
Good luck to all you !
how about mailing your dell streak back to the us?
or you could get a rebelsim or go to dellstreakunlock.com
I would imagine that Dell wouldn't normally have permission to give out unlock codes since they are carrier locked. Usually the carrier provides the unlock code. If AT&T says they can't find your unlock code, but it is locked to them, I think they may be making a mistake.
Keep calling them and ask them for the unlock code. You could also call the BestBuy you purchased it from to ask them for assistance -- my opinion is that BestBuy has a lot of experience with dealing with AT&T, but that all depends on how nice the person you get is.
If you decide to call AT&T yourself, just prose the question: "How come the phone is locked to AT&T and yet AT&T doesn't have the unlock code?"
Sounds like a ridiculous situation to me because they can say they can't give it to you, but really doesn't make sense they don't have it. Try asking for their manager.
luxubuok said:
That's all my situation. Who can help me?
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You can easily unlock it. The first thing you need to do is to determine whether your phone can be unlocked or not. There is software to do that. It tells you whether your Streak is "unlockable". If yes, unlock it with that same software. You can download it for free. The download site is:
http://www.unlockstreak.com/pages/download-dell-streak-unlock-software
at&t will make a case and you should get the code via email in a few days just call them back thats how i got mine was very simple and good luck!
Related
I took my Dell Venue to an ATT agent to unlock it. That dumb agent tried more than 10 different codes and now I have my Dell Venue displaying that my device has been network SIM locked and asking me to take it to the carrier to be unlocked but none (ATT and Dell agent) can fix the issue. My Dell is no longer prompting a request to enter a code. Anyone has any idea how to fix this issue?
I'd imagine you complained to at&t after fumblefingers took 10 tries?
For featurephones the normal course is to call the maufacturer and tell them this, they'll tell you to mail it back or something and they'll unlock it with special tools. I'd imagine it's the same with smartphones.
I have had AT&T unlock my phones for me over the phone without any problems. If you are paid up and have been a customer for more than 3 months (or something like that) they should do it for you.
Call 611, tell them you are going on vacation to Europe, and that you would like your phone unlocked. They require you to add at least basic international roaming (which should be free) to your account also.
AT&T was able to unlock two Blackberry's and another older phone for me using this method.
Normally calling and getting the code is what you do, he took it to an at&t shop (i think) and got it in person, but the guy managed to get it wrong 10 times which in most devices (including this one) renders it unlockable by the user.
You need to get the manufacturer to apply special tools to it to either: reset the lock count or unlock it anyway.
calle 611 from my dell streak 5, it's an att phone/tablet, talked to an att representative and asked for an unlock code so I can use my streak 5 abroad. After a few minutes, he looked up the imei code and told me that I'd have to fax in my copy of the receipt for the phone. I asked why and he said something about the phone needing further action for unlocking. I thought it was very strange so kept asking what the problem was. He just said it wasn't a problem with the phone but that something to do with whether my account was qualified for unlocking of the phone. At that point, I just told him to f**k off, but gently and without any cuss words of course.
Has anyone else experienced this with att?
I bought my Dell Streak 5 about a month ago from a Craigslist seller, came with box and all original contents.
This was my third or fourth time asking att for unlock codes and I had never heard att asking for proof of purchase/transfer of phone.
Is ebay unlock sellers my only choice at this point?
Just call back. Tell them you bought it retail. Also state that your using it for overseas. If you get the same thing wait a bit call back. Hope that helps
Sent from my Dell Streak using xda premium
jamesc760 said:
. . .
I bought my Dell Streak 5 about a month ago from a Craigslist seller, came with box and all original contents.
. . .
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That may be the cause of your problem. They can probably tell that you are not the original owner. Was the seller the original owner? Can you get a copy of the original receipt? Would the seller call on your behalf to verify that the ownership has been transferred?
I had a similar problem today, att told me it can be unlocked but they cannot find a code in their database and that I would have to call dell to get one. Dell of course told me I need to find the original owner have them call dell to transfer ownership. Strange thing beings how this is a two year old device.
tell them it was a gift from a relative and it would be night mare to get the receipt..
or just pay on ebay... much easier..
I am looking for anyone who can help me.. i have tried everything.. every website i have found on or off this forum to unlock my t-mobile UK locked lumia 800. Everyone has given me a refund back and been unable to help me.. I live in australia and am a student so simply buying a new one is not affordable for me.. i have tried calling t-mobile int he uk numerous times endured lengthy costly calls only to have them tell me they cant help me because i am not a t-mobile customer..
Initially i was in contact with the person that i purchased th phone off and t-mobile sent them an unlock code for me which they passed on.. BUT it doesnt work?? the code is wrong or faulty.. and they have since ceased contact with me rendering me handicapped with a glorified gps camera..
SO i offer say this
1. Can anyone suggest a way for me to unlock my phone
2. Is anyone who is a t-mobile customer who would be willing to ring them up on my behalf (i would provide you with all the information about my phone) and get an unlock code for me..?
luminated said:
I am looking for anyone who can help me.. i have tried everything.. every website i have found on or off this forum to unlock my t-mobile UK locked lumia 800. Everyone has given me a refund back and been unable to help me.. I live in australia and am a student so simply buying a new one is not affordable for me.. i have tried calling t-mobile int he uk numerous times endured lengthy costly calls only to have them tell me they cant help me because i am not a t-mobile customer..
Initially i was in contact with the person that i purchased th phone off and t-mobile sent them an unlock code for me which they passed on.. BUT it doesnt work?? the code is wrong or faulty.. and they have since ceased contact with me rendering me handicapped with a glorified gps camera..
SO i offer say this
1. Can anyone suggest a way for me to unlock my phone
2. Is anyone who is a t-mobile customer who would be willing to ring them up on my behalf (i would provide you with all the information about my phone) and get an unlock code for me..?
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Did you try to flash stock unbranded firmware? Idk if this overwrites simlock but you can try it.
simlock is not flashing dependant to any firmware. it is hard-written to eeprom or PM or something similar.
anyway if this site http://sim-unlock.net/site/Nokia/Lumia 800/ shows temporarily unavailable then you are temporarily out of luck!!
I was in a position simialr to you.
I can only guess that T-Mobile were sending out erroneous unlock codes, as the first one I received from my seller didn't work. After a few months and some shouting at him, he called T Mobile back and got an 'update' code which worked.
Is the owner's email address accesible to you? Try sending him a reasonable email advising him that he just needs to give T Mobile a quick ring and they can sort it all out. If not, get more details from whatever service you used to buy it from him (ebay, etc) and send him a stronger email.
If he sold you an unlocked lumia and you agreed to take the locked one WITH an unlock code (a fully unlocked phone delivered in two stages) then he does have an obligation to either provide it or give a refund (as he has missold a good).
Edit:
I do have a T Mobile account and would be willing to give it a try getting you an unlock code. PM me.
pm sent
Been following this story for a while about how it seems like no online unlock service has been able to unlock the att lumia 920. I have also seen that multiple people it seems were given codes from at&t that would not work. Well last week I submitted an unlock request for my lumia 920 through at&t over the phone and today I received an email that had the 20 digit code. So I put an old T-Mobile sim in the phone, turned it on, entered the code, and it said pin accepted! This confirms that at&t is at least able to issue correct unlock codes but it doesn't explain why some work and some don't. (As far as I can find I'm the first one to actually get a working code)
For everyone who is still waiting for an unlock it is worth a shot to give them a call. If they say they won't unlock it due to the exclusivity deal, ask for a supervisor who can put the unlock request through.
patrick92260 said:
Been following this story for a while about how it seems like no online unlock service has been able to unlock the att lumia 920. I have also seen that multiple people it seems were given codes from at&t that would not work. Well last week I submitted an unlock request for my lumia 920 through at&t over the phone and today I received an email that had the 20 digit code. So I put an old T-Mobile sim in the phone, turned it on, entered the code, and it said pin accepted! This confirms that at&t is at least able to issue correct unlock codes but it doesn't explain why some work and some don't. (As far as I can find I'm the first one to actually get a working code)
For everyone who is still waiting for an unlock it is worth a shot to give them a call. If they say they won't unlock it due to the exclusivity deal, ask for a supervisor who can put the unlock request through.
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Do you have to be an AT&T customer for that? I tried calling them and even speaking with the supervisor, with no luck, supervisor was even more insisting about the exclusive deal and no unlock till May.
patrick92260 said:
Been following this story for a while about how it seems like no online unlock service has been able to unlock the att lumia 920. I have also seen that multiple people it seems were given codes from at&t that would not work. Well last week I submitted an unlock request for my lumia 920 through at&t over the phone and today I received an email that had the 20 digit code. So I put an old T-Mobile sim in the phone, turned it on, entered the code, and it said pin accepted! This confirms that at&t is at least able to issue correct unlock codes but it doesn't explain why some work and some don't. (As far as I can find I'm the first one to actually get a working code)
For everyone who is still waiting for an unlock it is worth a shot to give them a call. If they say they won't unlock it due to the exclusivity deal, ask for a supervisor who can put the unlock request through.
Click to expand...
Click to collapse
Great news!
How do I find my SIM PIN code?
netgh0st said:
Do you have to be an AT&T customer for that? I tried calling them and even speaking with the supervisor, with no luck, supervisor was even more insisting about the exclusive deal and no unlock till May.
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I'd assume you won't have much luck if you aren't a current att customer. The supervisor who put in the unlock request told me that they can submit an unlock request for any phone except the iPhone which has to be out of contract to be unlocked. My lumia is under contract but I've also been with att for at least 7 years.
1 hour of battling. 1 agent escalated to sup, no result. Another agent and another escalation, no results for me.
g00p said:
1 hour of battling. 1 agent escalated to sup, no result. Another agent and another escalation, no results for me.
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Click to collapse
Same fore me - no real battling though and "only" 30 mins on the phone for nothing. Agent also spoke with supervisor. June was what they told me (so much for "it's the same for all Lumia 920s, not just your device..."). And, of course, they even don't have the codes yet.
Idk why they won't budge for you guys, the only thing I can say is keep trying until you get an agent who will submit the unlock request for it.
patrick92260 said:
Idk why they won't budge for you guys, the only thing I can say is keep trying until you get an agent who will submit the unlock request for it.
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Will do. I tried to gently push him to still submit a request, even though it fails, so that I had something in return (if it is just the negative reply from the unlock team) to follow up with. However, he would not submit the request because it would be the same result as he is telling me - no code available for my IMEI yet.
I'm currently very busy at work so I can't spend 30-60mins each day chatting with AT&T. Will try in a week or two.
BTW, I guess you being a long-time AT&T customer could have also been influential. I am a 2-day customer because I cancelled service again due to bad voice quality at my work location. However, paying the ETF, I fulfilled my contractual obligations so I'm only asking AT&T to fulfill theirs (3.1 of the Wireless Customer Agreement)...
dullerm said:
Will do. I tried to gently push him to still submit a request, even though it fails, so that I had something in return (if it is just the negative reply from the unlock team) to follow up with. However, he would not submit the request because it would be the same result as he is telling me - no code available for my IMEI yet.
I'm currently very busy at work so I can't spend 30-60mins each day chatting with AT&T. Will try in a week or two.
BTW, I guess you being a long-time AT&T customer could have also been influential. I am a 2-day customer because I cancelled service again due to bad voice quality at my work location. However, paying the ETF, I fulfilled my contractual obligations so I'm only asking AT&T to fulfill theirs (3.1 of the Wireless Customer Agreement)...
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Click to collapse
Yeah my lumia is under contract but yes I have also been a customer for at least 7 years. The problem is there is no standardization with these unlock requests so it seems like it's just the luck of the draw of who you talk to... I'd be really surprised if you got a denial email, it seems like the difficult part is just getting the agent to submit the unlock request...
patrick92260 said:
Yeah my lumia is under contract but yes I have also been a customer for at least 7 years. The problem is there is no standardization with these unlock requests so it seems like it's just the luck of the draw of who you talk to... I'd be really surprised if you got a denial email, it seems like the difficult part is just getting the agent to submit the unlock request...
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I in same boat as Dullerm, just tried 3 times with no movement to escilate to receive unlock code. Urrrgggg. Wish I didn't rush into this phone, and bought it in Canada. They are telling me in May the code will be released.
hello all,
any news about the unlock?
yair26 said:
hello all,
any news about the unlock?
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Click to collapse
sure, I'll play...
It's the standard exclusive device wait for 6 months after release rule on AT&T for contract phones. Dunno about other carriers.
So whenever you bought it, plus 6 months, you can sim unlock it.
schettj said:
sure, I'll play...
It's the standard exclusive device wait for 6 months after release rule on AT&T for contract phones. Dunno about other carriers.
So whenever you bought it, plus 6 months, you can sim unlock it.
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Click to collapse
thanks for that..i know that i need to wait 6 months for at&t unlock but there other way that some1 try with success?
yair26 said:
thanks for that..i know that i need to wait 6 months for at&t unlock but there other way that some1 try with success?
Click to expand...
Click to collapse
Apparently there is no way at all to unlock currently except thru ATT. I guess that is harder than I expected b/c it seems no one in this thread has been able to get an unlock code. It just depends on the CSR you get on the phone, I got them to unlock it on my first call to them so I guess I just got very lucky.
guys, I'm from Ukraine
please tell me. Can I write to at & t email?
What information do I need to write that would have been any result ..?
and in advance sorry for my spelling mistakes))
I called them back in Dec 2012 and got the unlock code from at&t; however the code only 11 digit and will not work.
Does anyone know or could confirm how digit the code should be?
Also, does it have to be a T-Mobile chip or any GSM chip will work?
Sent from my SCH-I510 using xda app-developers app
zimone91 said:
guys, I'm from Ukraine
please tell me. Can I write to at & t email?
What information do I need to write that would have been any result ..?
and in advance sorry for my spelling mistakes))
Click to expand...
Click to collapse
Unfortunately, there seem to be very few people who managed to get an unlock code from AT&T, and most of them were long-term AT&T customers. If you are not a customer, neither phone nor e-mail support is likely to get you anything meaningful. We'll just have to wait and hope that codes will leak out to 3rd parties earlier than next May.
netgh0st said:
Unfortunately, there seem to be very few people who managed to get an unlock code from AT&T, and most of them were long-term AT&T customers. If you are not a customer, neither phone nor e-mail support is likely to get you anything meaningful. We'll just have to wait and hope that codes will leak out to 3rd parties earlier than next May.
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we just have a little different situation.
I read a lot of reviews of people saying who unblocked the technique in support just that they bought on ebay, and the seller told them that it is unlocked.
simply put, they pressed on pity!
and it worked! but now I do not know if it will work so ...
databaseguy said:
I called them back in Dec 2012 and got the unlock code from at&t; however the code only 11 digit and will not work.
Does anyone know or could confirm how digit the code should be?
Also, does it have to be a T-Mobile chip or any GSM chip will work?
Sent from my SCH-I510 using xda app-developers app
Click to expand...
Click to collapse
should be 20 digit code and any none att sim should work
entering the unlock code
for those who tried the 20 digit code for the lumia 920. try this. i had that problem with my lumia 900 from at&t i got the code and entered it and it would not accept the code. i had to use all ten tries and then it asked me to enter MY PUK code. i then entered the exact same unlock code as the PUK code and it unlocked the nokia lumia 900. my theory was that i never activated the phone with an at&t sim card i just bough it and popped in my foreign sim. i tried it with multiple unactivated nokia lumia 900s from at&t and it work. so if you bought a lumia 920 but didn't activate it with an at&t sim card this may be the reason the unlock code didn't work, you can either activate the phone with an at&t sim or try this process that i've used.
Hey Guys!
I just called AT&T customer service from Ireland to request an unlock code for my Lumia 920 but no luck, the're saying that they don't unlock phones for non AT&T customers.
Is there any walkaround? Would anyone mind to request this unlock code for me? The IMEI is 3536 8005 0140 831.
If I have to pay something I will, but I just refuse to give money to a bunch of scummers like cellunlock and company..
Thanks.
The workaround is simple - be persistent It took me 2 calls to get my unlock code, first time I was told the exact same thing. Also, first time I called their "international support" (1-800-222-0300), and didn't get the code. Then I called their regular support (1-800-331-0500), honestly told that I'm in Canada and don't have any ATT services, bought my phone for full price at Microsoft store, and was given the code right away.
AILR said:
Hey Guys!
I just called AT&T customer service from Ireland to request an unlock code for my Lumia 920 but no luck, the're saying that they don't unlock phones for non AT&T customers.
Is there any walkaround? Would anyone mind to request this unlock code for me? The IMEI is 3536 8005 0140 831.
If I have to pay something I will, but I just refuse to give money to a bunch of scummers like cellunlock and company..
Thanks.
Click to expand...
Click to collapse
I ordered my unlock code from cellunlock.net months ago. I emailed and emailed originally and finally got a canned response about how they could unlock the phone but it will rake a while. Two days ago I emailed them and said it's May, At&T is unlocking them, where is my code? I got a real response saying I would have the code in a few hours. 24 hours later, no code. I emailed again and was told I would have it in an hour. This time I got the code. It worked! I just finished setting up my wife's white Lumia 920.
I wouldn't call cellunlock.net scammers but I do think it was dishonest to take money MONTHS before you could actually unlock the phones.
tomcahill said:
I ordered my unlock code from cellunlock.net months ago. I emailed and emailed originally and finally got a canned response about how they could unlock the phone but it will rake a while. Two days ago I emailed them and said it's May, At&T is unlocking them, where is my code? I got a real response saying I would have the code in a few hours. 24 hours later, no code. I emailed again and was told I would have it in an hour. This time I got the code. It worked! I just finished setting up my wife's white Lumia 920.
I wouldn't call cellunlock.net scammers but I do think it was dishonest to take money MONTHS before you could actually unlock the phones.
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I'm 99% sure all they did for the $40 (or however much you paid them at the time) was calling ATT (possibly couple of times) and getting the unlock code directly from them. Is that worth the money spent? I would understand if you would not otherwise be able to obtain the code for free (like in case of Rogers, for which they most likely have the bases), but with ATT they were not able to unlock it while the exclusive agreement was on, and once it expired, there's no point in using their services for ATT.
That may very well be true but since I live in Canada and have no connection to AT&T I am not sure I could just call them and get a code.
Man, read my first post in this thread This is EXACTLY what I did - called them, told them I live in Canada and don't have any business with ATT, that I bought the phone at Microsoft Store, and they gave me the code. Try the second phone from the post, if they deny, just hang up and try again.
I told them I got the phone as a gift and needed it unlocked..
The entire process from dialing to hanging up, took 3mins and 10 seconds
Try asking to open up case number. Tell them you bought phone out right. I had to fax my receipt to them for proof of purchase. I got email day later with code. As I am inpatient I called the international number an hour after I faxed receipt and opened case. They gave me code over phone. Keep trying don't take no as answer as they told me I needed to wait additional 6 months. Basically you need to say that another rep said your phone was eligible last week and to phone back after may 9th. Then they will begin process
you can also get the unlock by CHATTING with the ATT customer service. Only 2 things you must have are a usa phone number and chat english.
go to http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp and click Chat Now
It took me 10mins to get unlock code 20 digit number
Got my unlock code!!! called again and a kind woman gave me the code no problem!
I have the code for my cellphone
I have the unlock code for my nokia lumia is a code with 20 digit, is it normal?
well, I put a other SIM (NO ATT) and the cellphone show me that need a PIN
well I put the unlock code and show me that the code is invalid, well I put again
but show me: "ERROR SIM" well I put again and show me "ERROR SIM".
What happen?
I saw it, well i need your help.
AILR said:
Got my unlock code!!! called again and a kind woman gave me the code no problem!
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Click to collapse
There you go! Congrats!!
I hate it.
I bought a micro sim for my cellphone, well I have the unlock code,
well I Inserted the code! the unlock code and said me: that isn't correct,
well i put again and! shows :ERROR SIM" but the "atempt counter dont discount 1, the atempt counter shows only 9.
D:! i dont know what happening!!!
Robert_hawk said:
I bought a micro sim for my cellphone, well I have the unlock code,
well I Inserted the code! the unlock code and said me: that isn't correct,
well i put again and! shows :ERROR SIM" but the "atempt counter dont discount 1, the atempt counter shows only 9.
D:! i dont know what happening!!!
Click to expand...
Click to collapse
You have to put the unlock code in with the original SIM card in place first. After the code is accepted you can then change SIM cards.