Random Reboots? - Atrix 4G Q&A, Help & Troubleshooting

Have a new rooted Atrix and just experienced a random reboot while making a call. Anyone else had this happen yet?

nope have had mine since yesterday at 2:00 pm no issue with reboots

none here!

I was driving yesterday and put the phone down, screen on in the browser or something. Looked down a few minutes later and it was at the AT&T splash screen like it was rebooted. I am rooted but nothing really special was installed at the time.

Ya, I've been getting these as well. It happens most often when I'm charging my phone. I've heard people saying other cords don't work as well but I was using the charger that came with the phone, just plugged into my computer.

Me too
twice in the last three days. Also, my N1 charger freaks this phone out.

I have a stock phone and this happens to me frequently, while my wife has also a stock phone and it hasn't happened to her once. I'm going to exchange the unit tomorrow.

Happened to me once. If it happens again I think im gonna exchange mine.
Sent from my MB860 using XDA App

It's happened to me a few more times, both when I'm charging and when I'm not, but it definitely happens more often when charging.

2 reboots due to the wifi preference crashing and one random music player app crash

It's very strange. This was happening when I first got the phone. Seems to happen more when it was below 50% battery and being charged via my laptops USB. I wonder if this is the rumored power issues the phone was having that was mentioned on Engadget before its release.
After a factory reset though, I have not had the problem again.
-James

I had a problem where the phone was doing random reboots a few times a day which was very annoying.
I swapped the phone today at the AT&T store as they got a new batch and so far so good.
Rooted with all my apps installed - so far - no reboots.
Keeping my fingers crossed.

I got another reboot today while using Google Maps. So thats 1 random reboot a day for two days.

No problems here.
Sent from my MB860 using XDA App

Funny, I had a random reboot today. Is this what we get as early adoptors of a dual core phone ?
UPDATE my phone shut off by itself over night.gonna get a new or switch to verizon. This is ridiculous
Sent from my MB860 using XDA App

It just happened on my device. I was scared first, now I know I am not alone.
Sent from my MB860 using XDA App

Mine rebooted again twice today while connected to the car dock using google nav. Gonna head back to the ATT store and get a new one tommorow morning.

Update: left my phone off the charger last night for the first time at around 80% and woke up to a dead phone. This and the reboots mean im going to exchange it as soon as the att store opens. Hopefully i'll get a normal one this time.
Sent from my MB860 using XDA App

Returned my phone that was rebooting nonstop. The new one is working much better.

My phone has a 90% chance of reboot whenever I am connected via bluetooth and streaming audio. It is driving me crazy.

Related

[Q] Random Restart

Random restarts this morning and it was just sitting on my desk. Saw some other threads about this for other phones:
Desire
EVO 4G
MyTouch 4G
They mention something about a "Mobile Data always on" setting but I can't find it. Anyone having similar issues?
Happening again.Anyone else with this issue?
Sent from my GT-I9100 using XDA App
I had the same problem with mine only 10 days old constant reboots massive battery drain and sometimes the phone would go into a deep sleep and wouldnt come back on unless i pulled the battery returned it to carphone warehouse got a brand new replacement and this ones great no battery drain at all and doesnt reboot so just return the phone as faulty
Dave
I've been having this issue as well. I've only had the phone since Tuesday and its happened 3 times now.
Each time it has happened I was using the stock music app but it might not be related since I listen to music at work for 6 hours a day.
I did install Wave Secure. I'm going to try uninstall that and see if it happens again.
Cheers
dfube said:
I've been having this issue as well. I've only had the phone since Tuesday and its happened 3 times now.
Each time it has happened I was using the stock music app but it might not be related since I listen to music at work for 6 hours a day.
I did install Wave Secure. I'm going to try uninstall that and see if it happens again.
Cheers
Click to expand...
Click to collapse
Hey,
I've got these random reboots as well, but it only happens when I'm listening to music (stock player) so that has got to be the problem. Does anyone know more about this?
Getting the same random reboots with Villain 2.4.2 (Ninphetamine 2.0.5) loaded. Sometimes when waking up, has also happened when screen was active just sitting on the desk after finishing a call.
Any suggestions?

[Q] Phone won't wake from sleep/Random Restarts

I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.
Other things are random restarts I've been getting quite often.
During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.
Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.
Has anyone had any of these problems or do I have a dud?
The only problem I've experienced had been one random reset while using Dolphin HD. Perhaps a rogue update is killing your battery.
Sent from my MB855 using XDA Premium App
I've had a few of the same problems, my best guess at the moment is there's some bugs to be worked out. As for the random restarts....for me it was caused by an app, it was an HD wallpaper app that was poorly written. Still trying to find a cause for the dead air while calling.
Hmm, haven't had any of these happen. Though this is day 3 of me having it though
Sent from my MB855 using XDA Premium App
naps79 said:
I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.
Other things are random restarts I've been getting quite often.
During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.
Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.
Has anyone had any of these problems or do I have a dud?
Click to expand...
Click to collapse
Been having this problem with my EVO 4G for the past few days. Picked up the Photon last night- no issues (knock on wood).
fordhighlander said:
I've had a few of the same problems, my best guess at the moment is there's some bugs to be worked out. As for the random restarts....for me it was caused by an app, it was an HD wallpaper app that was poorly written. Still trying to find a cause for the dead air while calling.
Click to expand...
Click to collapse
Same issue here with the dead air.. its really annoying!
Sent from my MB855 using XDA Premium App
I'm glad that I'm not the only one having some problems. I'm sure it's a software tweak that probably that needs to be done.
Just an FYI, I had gotten the Photon prior to launch at a Motorola Event. Now when they gave us the phones they said we had to do an update. I did that and it does a factory reset. I'm hoping that if there is an update it won't force a factory reset.
naps79 said:
I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.
Other things are random restarts I've been getting quite often.
During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.
Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.
Has anyone had any of these problems or do I have a dud?
Click to expand...
Click to collapse
Other than the random restarts I've experienced the exact same thing. Phone was red hot, dead air where I can't hear the caller and they can't hear me and the lockups where I had to pull the battery. Have you taken it back or called Sprint? Mine is only a day old so I think I'm just going to return or exchange it. I'm not doing repaired after just a day.
jorjitoc said:
Other than the random restarts I've experienced the exact same thing. Phone was red hot, dead air where I can't hear the caller and they can't hear me and the lockups where I had to pull the battery. Have you taken it back or called Sprint? Mine is only a day old so I think I'm just going to return or exchange it. I'm not doing repaired after just a day.
Click to expand...
Click to collapse
I'm torn I might just take it back to Sprint. I guess I believe it's a software issue instead of hardware. Of course I have no way to verify that yet. Maybe I'll try to root as I have the HD Dock. Hopefully the Devs can figure something out.
Wow, phone sure react different. My son and I both had the 3d. He has never had a problem with his. Mine had lots of fc's, and 1 reboot. Now I have the Photon, and these problems are listed, and I haven't had any. Only had it for 1 day though. Knock on wood.
I posted this info in a different thread. Thought I would sharte here as well too.
http://forum.xda-developers.com/showpost.php?p=16561154&postcount=20
hi, just wondering does anyone found a solution to this ?
i just bough a brand new photon and its been behaving like that.
it doesn't wake when i presss the power button, o i have to do battery pull
and thats annoying.
1 day it can be working 100% normal
and the next day it can turn off by it self like 10 times.
so please any advice on what should i do ?
cause I'm overseas and i don't think returning the phone is an option for me .
thank you.
Yea me to started around the 1st for me.
Unlimited if you can get it.......
Stock, Rooted with Torpedo, and [CWM] Bootstrap Recovery. Rain Drop Mod with Five Pt. Touch. ADWLauncherEX with QQ's Lock Screen.
I fixed my wife's photon
just sharing...
me and my wife bought the motorola photon last year and had a 2-yr contract with sprint...
my phone was great but my wife's phone keeps rebooting...
so after 2 days i decided to root our phones and successfully rooted it...
but still her phone has random reboots..and it got worse after few months...
then i gave up... untill i tried M.O.F rom for locked bootloader (credits goes to mof9336)
http://forum.xda-developers.com/showthread.php?t=1648297
now my wife's photon has not rebooted for a week...
did anyone tried it? we are on a locked bootloader..

This ever happen to you guys.

I just woke up to find my phone fully charged, but the capacitive button lights were on and screen works not turn on... Had to do a battery pull. Good thing I want relying on my phones alarm today.
Sent from my PG86100 using Tapatalk
Yep. I had mine replaced because of random reboots/lockups such as that.
I've had mine since it was released and this is the first time anything like this ever happened.
Sent from my PG86100 using Tapatalk
My first one did it alot. Started to get real flaky before I returned it. 2nd one did it the other day a couple times but it was plugged in charging on 4g wifi tether and oc'd to 1.5 and on a new rom and kernel I hadn't used b4. You on stock?
I had my phone seemingly hang once. Touchscreen would not respond after disconnecting from a call. The hardware buttons worked but the screen was dead. I was driving, so I wasn't about to monkey with it and I tossed it in the passenger seat. When I got to my destination my phone was working normally again...no reset, nothing. No idea what happened, but it was the first time something like this happened since I bought it and it hasn't happened since then. So I just chalked it up to sun-spots.
Happened to me twice. Don't know why.
Sent from my PG86100 using XDA Premium App
Just happend to me. Phone was just laying next to me, I look over at it and the capacative lights were lit up but nothing else worked. Had to pull the battery twice to get it to come on

Phone turned off by itself

I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
Mine did the same! But it only happened once for me
Sent from my GT-N7105 using xda app-developers app
Happens To Me A Few Times A Week.
MNDZA said:
I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
Click to expand...
Click to collapse
That same problems happens to me when i unplug it or even just wake it up from sleep. It doesnt do it too often like it did when i first got it but im sure it will be fixed with a software update. All you gotta do is restart the phone hold down the power and down button ( on the volume rocker)
Just happened again. Plugged in car charger and it powered down. WTF is this?
Sent from my LG-E970 using Tapatalk 2
I used to have a samsung captivate that did the same thing, generally it is a thing you just have to deal with! It sucks, I know but sorry!
Galaxy S3
kindle fire running cw9
iPod touch 4 6.0.1 jailbroke
I turned it back on, kept driving, and then it turned off again. This is ridiculous. It never did this before.
Sent from my LG-E970 using Tapatalk 2
I've had mine for three weeks and done all kinds of hackerization to it and have never seen this issue. Defective device, swap it out.
Sent from my LG-E970 using xda premium
I think the problem may be with the app HD Widgets. I installed it last night and the problem started today. According to one review I read, it was causing some guy to have random reboots. The developer responded that it is a bug in Android OS, BUT they released a fix in today's update anyway. Hopefully it is fixed now.
Sent from my LG-E970 using Tapatalk 2
I've had it happen twice to me. I got the feeling it was a software conflict type issue.
Sent from my LG-E970
I think it is hd widget too. I had that on my nexus 7 and it randomly shut off. I deleted it and it hasn't happened again.
Sent from my LG-E970 using Tapatalk
I won't pretend to know what the actual problem is but I'm assuming it's software related, but this thing does strange things when connected to a car charger.
Same thing happened to me twice while it was sitting in my pocket.
Pulled it out and it was off. It would not turn back on unless I held the down volume button and power button. My phone is completely stock and I do not have HD widgets.
Twice for me. I'm rooted and unlocked.
Sent from my LG-E970 using xda premium
I'm on The Base .7.1 and i've had my phone reboot on it's own a few times (on .5 and .7 it did this as well). it doesn't seem to matter what I'm doing...i can be taking a phone call or answering a text, it can be sitting in my pocket or playing chess.
the only thing that is constant is that AFTER the reboot, some application or other has updated itself via Google Play. perhaps there is some conflict occurring when application updates are presented to the Google Play app? could just be coincidence, but it has self-rebooted many times now and every time it comes back up there is a newly applied update to some installed application.
Had a Samsung Captivate that did that, called "sleep death" and was frequent. ATT swapped it out saying there was a bad batch and it never happened again.
My LGOG did it once the other night; well it did a full reboot by itself. If it becomes an issue I'll take it up w/ ATT again.
Had it happen twice in the past 2 days just in my pocket. Starting to get a bit frustrated with this phone.
Had this happen to me at least twice. Funny thing is the phone died in the same general geographic area each time.
Both times I had over 65 or 75% battery left and I was driving a few hundred miles across areas with bad cell reception. on the way back from my trip I actually chanced to look at the phone because I half expected it to be off due to having experienced the unintended power down before. Phone was NOT plugged into a charger. In the past, driving through these areas would put certain phones into power saving mode where cell function shuts down or phone. I think it's related to driving without reception or just no reception.
Normally I can leave this phone sitting and it stays on and wakes up without a fight.
Called AT&T, they are trying to run me through the whole hard reset/phone swap process.
Wanting something a bit stronger, I got LG's number. They said I was the first person to report the issue.
Both companies suggested turning the device off and charging to 100%, although they were both general suggestions (still, I hadn't tried that). The LG tech actually suggested that I take the battery out and... Well I didn't let that go any further.
LG said I could send my device to them instead of AT&T, if I wanted. They don't presend phones so you'll be SOL for "5-7 days" but I feel better that they would actually look at it instead of just throwing it in a "refurb" pile when the screen turns on.
Anyway, call them! Press 1 for English, 1 for Mobiles, I got an answer in 3 seconds. At least help put this on their radar. 800-793-8896.
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
DraginMagik said:
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
Click to expand...
Click to collapse
Stock.

Phone keeps randomly shutting down.

It started happening a couple days ago, but I haven't installed anything new, but maybe a few apps may have autoupdated. Anyways last time it happened was about a minute ago so I figured I should probably try and figure out what's going on. I sat down and launched a game. As it was loading my phone shut off. I turned it back on and put a song on and loaded same game again. I started to play and then it shut off again. Earlier today I was listening to music and was started a different game and it shut off. I turned it back on and relaunched the same game while listening to music and it was fine for hours. Any idea what it could be? My battery is also well over 60% so it's not anything to do with low battery.
Thanks.
i recently have this problem, some say that was stock battery problem or the phone is bad reading the battery status and shutdow, i am from Nicaragua and here is hard to find a stock OEM battery so, i try do a fix permission in recovery and the problem was solved , but most users solved the problem by changing its battery
good luck
This problem has come back again and has been increasingly getting annoying. It will now shut off multiple times a day randomly. For example I'll check the time on my phone and it will shut off. I turn it back on and as soon as I unlock the screen it shuts off. After it does this a few times it will work. I would then open facebook or something and be scrolling down and it will just shut off again. I'm running default ics rooted and unlocked. Never had issues before and nothing has really been added. I've disabled a couple things such as advanced task killer and single cpu thing with the hopes that it would help, but it hasn't.
Any idea?
Thanks.
Bump. Anyone?
Welcome to the amaze. Mine started doing it again. Changing to non OEM battery helped for a while but it's back. I'll never touch a ****ing HTC phone again until the day I die and I've only ever used HTC.
Sent from my HTC_Amaze_4G using xda app-developers app
Konowl said:
Welcome to the amaze. Mine started doing it again. Changing to non OEM battery helped for a while but it's back. I'll never touch a ****ing HTC phone again until the day I die and I've only ever used HTC.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
Yeah I'm thinking the same. It is so annoying trying to send texts when it would shut down for no damn reason. I am hoping it's an app that is causing the phone to crash, but I haven't installed any recently. I got a new battery a couple months back but I wasn't having the problem then. This battery should be a few months old so I don't expect it to be the problem.
Love HTC. (even though I'm considering am s4 simply for a change of flavor) but HTC cannot make a good battery. They underestimate by a lot.
Sent from my Amaze 4G using xda app-developers app

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