[Q] Random Restart - Galaxy S II Q&A, Help & Troubleshooting

Random restarts this morning and it was just sitting on my desk. Saw some other threads about this for other phones:
Desire
EVO 4G
MyTouch 4G
They mention something about a "Mobile Data always on" setting but I can't find it. Anyone having similar issues?

Happening again.Anyone else with this issue?
Sent from my GT-I9100 using XDA App

I had the same problem with mine only 10 days old constant reboots massive battery drain and sometimes the phone would go into a deep sleep and wouldnt come back on unless i pulled the battery returned it to carphone warehouse got a brand new replacement and this ones great no battery drain at all and doesnt reboot so just return the phone as faulty
Dave

I've been having this issue as well. I've only had the phone since Tuesday and its happened 3 times now.
Each time it has happened I was using the stock music app but it might not be related since I listen to music at work for 6 hours a day.
I did install Wave Secure. I'm going to try uninstall that and see if it happens again.
Cheers

dfube said:
I've been having this issue as well. I've only had the phone since Tuesday and its happened 3 times now.
Each time it has happened I was using the stock music app but it might not be related since I listen to music at work for 6 hours a day.
I did install Wave Secure. I'm going to try uninstall that and see if it happens again.
Cheers
Click to expand...
Click to collapse
Hey,
I've got these random reboots as well, but it only happens when I'm listening to music (stock player) so that has got to be the problem. Does anyone know more about this?

Getting the same random reboots with Villain 2.4.2 (Ninphetamine 2.0.5) loaded. Sometimes when waking up, has also happened when screen was active just sitting on the desk after finishing a call.
Any suggestions?

Related

Random Reboots?

Have a new rooted Atrix and just experienced a random reboot while making a call. Anyone else had this happen yet?
nope have had mine since yesterday at 2:00 pm no issue with reboots
none here!
I was driving yesterday and put the phone down, screen on in the browser or something. Looked down a few minutes later and it was at the AT&T splash screen like it was rebooted. I am rooted but nothing really special was installed at the time.
Ya, I've been getting these as well. It happens most often when I'm charging my phone. I've heard people saying other cords don't work as well but I was using the charger that came with the phone, just plugged into my computer.
Me too
twice in the last three days. Also, my N1 charger freaks this phone out.
I have a stock phone and this happens to me frequently, while my wife has also a stock phone and it hasn't happened to her once. I'm going to exchange the unit tomorrow.
Happened to me once. If it happens again I think im gonna exchange mine.
Sent from my MB860 using XDA App
It's happened to me a few more times, both when I'm charging and when I'm not, but it definitely happens more often when charging.
2 reboots due to the wifi preference crashing and one random music player app crash
It's very strange. This was happening when I first got the phone. Seems to happen more when it was below 50% battery and being charged via my laptops USB. I wonder if this is the rumored power issues the phone was having that was mentioned on Engadget before its release.
After a factory reset though, I have not had the problem again.
-James
I had a problem where the phone was doing random reboots a few times a day which was very annoying.
I swapped the phone today at the AT&T store as they got a new batch and so far so good.
Rooted with all my apps installed - so far - no reboots.
Keeping my fingers crossed.
I got another reboot today while using Google Maps. So thats 1 random reboot a day for two days.
No problems here.
Sent from my MB860 using XDA App
Funny, I had a random reboot today. Is this what we get as early adoptors of a dual core phone ?
UPDATE my phone shut off by itself over night.gonna get a new or switch to verizon. This is ridiculous
Sent from my MB860 using XDA App
It just happened on my device. I was scared first, now I know I am not alone.
Sent from my MB860 using XDA App
Mine rebooted again twice today while connected to the car dock using google nav. Gonna head back to the ATT store and get a new one tommorow morning.
Update: left my phone off the charger last night for the first time at around 80% and woke up to a dead phone. This and the reboots mean im going to exchange it as soon as the att store opens. Hopefully i'll get a normal one this time.
Sent from my MB860 using XDA App
Returned my phone that was rebooting nonstop. The new one is working much better.
My phone has a 90% chance of reboot whenever I am connected via bluetooth and streaming audio. It is driving me crazy.

[Q] Atrix Random Reboot Issue Poll

OK my Atrix just rebooted 2 times today. This is getting pretty annoying.
I saw few Threads on the forum about reboots already but couldn't find an answer weather or not replacing the phone fixed the issue for people who had it. And thought the pool will be useful to see what the current situation is. Should i replace mine or it is software related and all phones have same issue??
Some of the reboots are can be missed bu user as they happens when phone just idles the good way to check is to: do dial
*#*#4636#*#* and go to "battery Information" -> Time since boot:
If you see that this time is less then what you think it should be(you know when you last rebooted).
On the side note i saw few threads where people where complaining about the battery life, an it might be connected as those reboots do reset the battery timer.
What about an option for something like
Had random reboot issue, didn't do anything about it and haven't had another one
I vote for that one..
Was it completly random, or you where installing something/playing game/using app etc.
Also is it possible that you didn notice it? Mine rebooted atleast 3 times where i found out that it did only after checking service menue (battary information->Time since boot)
i have been using it for 2 weeks and not a single random reboot
Have had mine for a few days and have not seen or felt one random reboot...
dimammx said:
Was it completly random, or you where installing something/playing game/using app etc.
Also is it possible that you didn notice it? Mine rebooted atleast 3 times where i found out that it did only after checking service menue (battary information->Time since boot)
Click to expand...
Click to collapse
It was completely random although I'm sure something was running in the background that made it reboot. I've kept a very close eye on the phone since I got it so this was the only time it happened.
I'll vote once i've had my phone longer than a day lol
Had it since feb 22, no reboots so far. I would change it under warranty.
Sent from my MB860 using XDA App
i exchanged a phone due to a faulty usb port the other day, had it 2 weeks and it just stopped working. never had a random reboot.
got the replacement on sunday, and noticed today as i was putting it into the locker at the gym it rebooted. only time i've noticed.
I'll check some more this weekend, but I did have an issue while in the music player in car dock mode. Music would stop playing, the phone appeared to lock up, then it rebooted itself. Happened a couple times in this situation. I thought it might have been tasker (as that was the last thing I installed). I did a factory reset, loaded up pretty much the same stuff as previous, minus tasker. It did the same thing once. Hasn't done it again. Will know more later this week when I have time to force the issue, if it's going to occur again.
So, this wasn't really random, as it occurred during a specific activity (car dock, music player). Right now, too many variables to pin it down.
My reboots have only occurred during music playing...ive done numerous searches to find a fix to no availe...i'll give it til the end of the week, do a factory reset, see how it does and go from there...what the hell i'll keep it until the 20th and take it back if it still occurs
Interesting, vote break out almost evenly, as half of the voter have reboots and the other half doesn't. Also i thought a lot more people exchanged their phones but looks like most people (including me) with reboots are waiting on some kind of confirmation of what is causing the issue. Is it software or hardware???
Mine rebooted also today while I was using the music player and the last app that I installed was an app killer watchdog lite. this is the first time I've seen it but it might have rebooted by itself without me noticing it
The culprit might be the music player but I wanna make sure if it will happen again during music play
I forgot where I read this but apparently there's supposed to be a fix for this but they weren't sure why it's not being pushed out yet.
I got my Atrix on Friday night and had it reboot several times, before finally freezing, then crashing while running an app. I took it back to AT&T the next day and switched it out for a new one totally free. With the second I have been having no problems at all, so I think it is just a problem with certain, random, handsets rather than a problem for all of the phones.
Atrix random reboot
Have had my Atrix for one week. The first 24 hours it rebooted 2X, the second day it rebooted 6X. I have been reading these and many other posts. Uninstalled Advanced Task Killer and phone stayed alive for a day. Opened the back and double-checked the insertion of the SIM card and it's been up for 44 hours without a reboot. I will be near an AT&T store on Sunday. Think I'll try a new one. I love the phone otherwise.
still haven't experienced any reboots..
Audible's app (version 1.1 from the market) FC's like crazy and finally caused a reboot last night,the first one since buying 10 days ago. There is a beta version of the audible app that is much more stable than their piece o' in the market.
SIM Card
So... After complete insertion of the SIM card I'm up 66 hours now without a reboot. Others should check their SIM card and post if it helps.
I haven't had a single reboot until today; it rebooted twice on me. I've had the phone since Feb 22nd.
The only thing that's changed is that 2-3 days ago my 32GB SD card came in. I'll do what the above poster said (reinsert SD card) and see if that fixes it.
EDIT: Maybe it is due to heat? I've noticed that, since I got my car dock, anytime I remove my Atrix from the car dock (while in the car dock I use Slacker Radio, Navigation, and a car dock application) its always around 58-60C. I have a SetCPU profile where it underclocks after 60C, but still that is extremely hot.

[Q] Phone turning off by itself

Hi there.
Getting kind of worried and irritated at the same time. My phone has recently been turning itself off and it seems the only way I can get it back on is removing the battery and putting it back in. Lock button doesn't work to turn it on. This happened a few days ago when I was sitting by a fire so I thought it might be the heat, but even then, my phone heats up often if I'm playing games etc. it also happened just a moment ago when my phone was just laying on the floor.
Has anyone else had this problem?
Anyone..?
charlimit
And what ROM might you be using? Stock or a custom one? Giving a little info never hurts
Willbuh said:
Hi there.
Getting kind of worried and irritated at the same time. My phone has recently been turning itself off and it seems the only way I can get it back on is removing the battery and putting it back in. Lock button doesn't work to turn it on. This happened a few days ago when I was sitting by a fire so I thought it might be the heat, but even then, my phone heats up often if I'm playing games etc. it also happened just a moment ago when my phone was just laying on the floor.
Has anyone else had this problem?
Click to expand...
Click to collapse
Dunno what a lock button is, but when you say the phone turns itself off, are you sure it hasn't just frozen? Next time it happens, press and hold the power button for about 8 seconds. If there is something still alive in the phone it should turn off/reboot without having to remove the battery.
And yes, lots of others have seen this type of behaviour. I have personally seen this freeze, "slow" reboots and "fast" reboots. Lots of threads out there about this type of stuff. I have no idea why it happens. I don't even know if its a hardware or software (app or OS) problem. And I don't think anyone else knows either ...
My phone was returned for replacement 1 week ago and it now appears to have been sent for repair / investigation / lost (take your pick).
I'm on stock rom by the way
I have the same problem. It started a few weeks ago. I had about 4 reboots/shut offs per day.
About one week ago it just stopped.
I haveno idea why it started or stopped.
Sent from my GT-I9100 using XDA App
I am also on stock.
It occured on KE2 and KF3.
Sent from my GT-I9100 using XDA App
i have the same problem right now, at first i believe that because i havent set a lock, maybe my phone turn off in my pocket by accident, but today it happens again just over my desk..... curious????

[Q] Phone won't wake from sleep/Random Restarts

I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.
Other things are random restarts I've been getting quite often.
During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.
Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.
Has anyone had any of these problems or do I have a dud?
The only problem I've experienced had been one random reset while using Dolphin HD. Perhaps a rogue update is killing your battery.
Sent from my MB855 using XDA Premium App
I've had a few of the same problems, my best guess at the moment is there's some bugs to be worked out. As for the random restarts....for me it was caused by an app, it was an HD wallpaper app that was poorly written. Still trying to find a cause for the dead air while calling.
Hmm, haven't had any of these happen. Though this is day 3 of me having it though
Sent from my MB855 using XDA Premium App
naps79 said:
I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.
Other things are random restarts I've been getting quite often.
During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.
Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.
Has anyone had any of these problems or do I have a dud?
Click to expand...
Click to collapse
Been having this problem with my EVO 4G for the past few days. Picked up the Photon last night- no issues (knock on wood).
fordhighlander said:
I've had a few of the same problems, my best guess at the moment is there's some bugs to be worked out. As for the random restarts....for me it was caused by an app, it was an HD wallpaper app that was poorly written. Still trying to find a cause for the dead air while calling.
Click to expand...
Click to collapse
Same issue here with the dead air.. its really annoying!
Sent from my MB855 using XDA Premium App
I'm glad that I'm not the only one having some problems. I'm sure it's a software tweak that probably that needs to be done.
Just an FYI, I had gotten the Photon prior to launch at a Motorola Event. Now when they gave us the phones they said we had to do an update. I did that and it does a factory reset. I'm hoping that if there is an update it won't force a factory reset.
naps79 said:
I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.
Other things are random restarts I've been getting quite often.
During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.
Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.
Has anyone had any of these problems or do I have a dud?
Click to expand...
Click to collapse
Other than the random restarts I've experienced the exact same thing. Phone was red hot, dead air where I can't hear the caller and they can't hear me and the lockups where I had to pull the battery. Have you taken it back or called Sprint? Mine is only a day old so I think I'm just going to return or exchange it. I'm not doing repaired after just a day.
jorjitoc said:
Other than the random restarts I've experienced the exact same thing. Phone was red hot, dead air where I can't hear the caller and they can't hear me and the lockups where I had to pull the battery. Have you taken it back or called Sprint? Mine is only a day old so I think I'm just going to return or exchange it. I'm not doing repaired after just a day.
Click to expand...
Click to collapse
I'm torn I might just take it back to Sprint. I guess I believe it's a software issue instead of hardware. Of course I have no way to verify that yet. Maybe I'll try to root as I have the HD Dock. Hopefully the Devs can figure something out.
Wow, phone sure react different. My son and I both had the 3d. He has never had a problem with his. Mine had lots of fc's, and 1 reboot. Now I have the Photon, and these problems are listed, and I haven't had any. Only had it for 1 day though. Knock on wood.
I posted this info in a different thread. Thought I would sharte here as well too.
http://forum.xda-developers.com/showpost.php?p=16561154&postcount=20
hi, just wondering does anyone found a solution to this ?
i just bough a brand new photon and its been behaving like that.
it doesn't wake when i presss the power button, o i have to do battery pull
and thats annoying.
1 day it can be working 100% normal
and the next day it can turn off by it self like 10 times.
so please any advice on what should i do ?
cause I'm overseas and i don't think returning the phone is an option for me .
thank you.
Yea me to started around the 1st for me.
Unlimited if you can get it.......
Stock, Rooted with Torpedo, and [CWM] Bootstrap Recovery. Rain Drop Mod with Five Pt. Touch. ADWLauncherEX with QQ's Lock Screen.
I fixed my wife's photon
just sharing...
me and my wife bought the motorola photon last year and had a 2-yr contract with sprint...
my phone was great but my wife's phone keeps rebooting...
so after 2 days i decided to root our phones and successfully rooted it...
but still her phone has random reboots..and it got worse after few months...
then i gave up... untill i tried M.O.F rom for locked bootloader (credits goes to mof9336)
http://forum.xda-developers.com/showthread.php?t=1648297
now my wife's photon has not rebooted for a week...
did anyone tried it? we are on a locked bootloader..

Phone keeps randomly shutting down.

It started happening a couple days ago, but I haven't installed anything new, but maybe a few apps may have autoupdated. Anyways last time it happened was about a minute ago so I figured I should probably try and figure out what's going on. I sat down and launched a game. As it was loading my phone shut off. I turned it back on and put a song on and loaded same game again. I started to play and then it shut off again. Earlier today I was listening to music and was started a different game and it shut off. I turned it back on and relaunched the same game while listening to music and it was fine for hours. Any idea what it could be? My battery is also well over 60% so it's not anything to do with low battery.
Thanks.
i recently have this problem, some say that was stock battery problem or the phone is bad reading the battery status and shutdow, i am from Nicaragua and here is hard to find a stock OEM battery so, i try do a fix permission in recovery and the problem was solved , but most users solved the problem by changing its battery
good luck
This problem has come back again and has been increasingly getting annoying. It will now shut off multiple times a day randomly. For example I'll check the time on my phone and it will shut off. I turn it back on and as soon as I unlock the screen it shuts off. After it does this a few times it will work. I would then open facebook or something and be scrolling down and it will just shut off again. I'm running default ics rooted and unlocked. Never had issues before and nothing has really been added. I've disabled a couple things such as advanced task killer and single cpu thing with the hopes that it would help, but it hasn't.
Any idea?
Thanks.
Bump. Anyone?
Welcome to the amaze. Mine started doing it again. Changing to non OEM battery helped for a while but it's back. I'll never touch a ****ing HTC phone again until the day I die and I've only ever used HTC.
Sent from my HTC_Amaze_4G using xda app-developers app
Konowl said:
Welcome to the amaze. Mine started doing it again. Changing to non OEM battery helped for a while but it's back. I'll never touch a ****ing HTC phone again until the day I die and I've only ever used HTC.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
Yeah I'm thinking the same. It is so annoying trying to send texts when it would shut down for no damn reason. I am hoping it's an app that is causing the phone to crash, but I haven't installed any recently. I got a new battery a couple months back but I wasn't having the problem then. This battery should be a few months old so I don't expect it to be the problem.
Love HTC. (even though I'm considering am s4 simply for a change of flavor) but HTC cannot make a good battery. They underestimate by a lot.
Sent from my Amaze 4G using xda app-developers app

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