I configured the reader with two fingers, and it worked fine. Spent a couple of hours messing around with the new phone, downloaded some market apps, ditched some of them, poked around some more...
Fingerprint reader went AWOL. Didn't say the prints were bad, just didn't respond at all.
Wouldn't reconfigure either. Two power reboots later...it allowed me to reconfigure it and it is working again. For now.
Anyone else seen problems with the reader? I'm guessing one of the apps stomped on it, but I'd have expected ANY security feature to be more robust than that.
A guy in the AT&T store mentioned that Motorola had said something about this. I haven't seen it myself. The solution was basically what you did, keep rebooting until it works again.
Same problem. Very annoying.
meh haven't had a single problem with it. It's incredibly accurate...not once have I had a problem with scanning my finger outside of flying my finger across it much too quickly or *trying* to get it to not work (seeing how accurate it was).
I had the same problem twice.......i unistalled my task manager both times and the issue has not returned. I beleive my 3rd party taskkiller was the blame. I had it set to kill all when screen goes out.
I had no issues with finger print scanner for the first two days. Installed startup auditor today to manage apps to increase battery life, but it messed up the finger print scanner, it wouldn't respond to my fingers. It is working fine after uninstalling that app.
Mine has now started acting up this morning. Don't think it was related to any app install as I didn't install anything over the past 36 hrs and it just started. It wasn't reading any fingerprint swipes, and then I got something on the screen later that said "Initializing Fingerprint Reader", which didn't go away or fix itself. I've rebooted and it seems to work again, but that's really annoying. I'm not looking to reboot my phone every few days to work around something like this.
That fingerprint thing is pretty slow and annoying. Moto really needs to patch this phone on the stat.
Well, mine has behaved throughout Day Two.
And it doesn't matter if you pick the phone up upside down, i.e. swipe your finger from the top OR bottom first. As long as the finger is dragged from the joint to the fingertip (i.e. drag your finger "down" the scanner) it doesn't matter if the phone is rightside up.
The scanner is smart enough to read the finger even upside down BUT you can't "push" your finger over it, tip first. That smart it isn't.<G>
Had this happen last night, one reboot fixed it. Very annoying!
Had the phone for about 5 days now and it's done this to me on 2 separate occasions. First time it happened was after I'd owned/used the phone for a day. Rebooting the phone a few times didn't fix it. Had to go in and disable/re-enable the fingerprint sensor security lock. Happened again for a second time today (5th day I've owned it). Rebooting my phone fixed it. This is really starting to worry me. If it's a software issue, I'll probably keep the phone in the hopes that a software update will fix it (if not an official update from Motorola, hopefully some of the skilled developers from XDA will fix it, or just release a custom rom with fewer bugs). But if it's a hardware issue, I'd like to know now while I'm still able to return the device. I'm assuming it's a software issue since rebooting or disabling/enabling the fingerprint scanner seems to fix it, but it's still incredibly annoying to not be able to reliably use one of the unique security features of your device.
I'm about to contact Motorola to complain about this defect and I'd recommend everyone else who's experiencing it do the same. They're much more likely to address the problem if they see it's upsetting a large portion of their customer base. Also, if this problem is enough of a nuisance that you're considering returning the phone because of it, definitely make sure to tell them.
psufan5 said:
That fingerprint thing is pretty slow and annoying. Moto really needs to patch this phone on the stat.
Click to expand...
Click to collapse
Think they can patch the power button? and by patch I mean raise it by a 1/2mm?
Related
Hi
I have a weird problem...
Sometimes (not always, but like once every two days), my Hero just scrolls to the right in like every app... even on the homescreen
For example:
-on the homescreen, he scrolls to the right, so towards the last homescreen.. I scroll back, but de hero has its own will and scrolls to the right again...
- in the browser the Hero scrolls to every link (like I would scroll with the scrollbal to the right and it jumps from link to link)
- in an app with different tabs (like People) my Hero also scrolls to the tab on the right, so he goes from "all contacts", to "faorites", to 'groups", to "updates and events" etc...
- in messages, when I want to begin typing, the button "send" is selected in green (like I would've scrolled to the right)... when I'm typing, it doesn't occur..only before I've started typing...
also, I've noticed that like in the browser, when I hold my phone horizontally, the problem doesn't occur.. and when I hold it back ertically, the problem is gone (I think....) ...
Anyone who knows this problem ? Pretty weird, I know
Thanks in advance !
greets
PS: maybe it has to do with the G-sensor (cfr. holding horizontally: no problem...)
I guess that your problem is the trackball, it may be a bit loose on one side so that it will roll sometimes to the right.
Mine does this from time to time. I think it is dirt under the trackball. I just sping the trackball round a few times and it goes away.
HTC support instructed me to send the device to warranty repair due to this issue. Haven't done so yet, though.
Same here, also i think that is a only dust.
After re-spining TB it goes back to normal state
This has been demonstrated a common problem with the Hero. They told me to restore the firmware which is bull. Something's broken, hardware or software we don't know but I should think hardware.
Yeah, I'm still not sure whether this issue is software or hardware related. The whole dust thing seems a bit weird. Especially when my Hero accidently did this -right- after I got it out of the box and started it for the first time.
It's annoying though, but a flick of the scrollwheel always fixed it so far. (or reset)
Ah... I posted previously about this- My fault. Looks like a common problem.
Has anyone found a solution that works?
I also have this problem, for a while I thought it was only me...
I have same problem from time to time, not very frequently.
It's not a "dirt" problem, it has something to do with magnetic fields, which affect the trackball's logic. That's why you see this from time to time, at special areas.
Since a couple of days I have a new problem... the automatically scrolling to the right doesn't seem to appear anymore, but now I can't scroll anymore to the right with the trackball... all the other directions work... could this be software-related then (it cannot scroll anymore in the same direction it used to scroll automatically to...) ??
if it is just dirt... nay idea how to clean that? I've tried rolling with the TB a lot in different directions and even tried with a light moist cloth...
Pr0sper said:
It's not a "dirt" problem, it has something to do with magnetic fields, which affect the trackball's logic. That's why you see this from time to time, at special areas.
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Click to collapse
What, the Earth's magnetic fields?!
Actually that would explain a lot! I followed the textbook advice, and re-flashed the ROM. All was ok until this morning, and the screen started leaping left, rather than right!
...So I've reset the device, and downloaded the ROM again, and reflashed.
I have to say, I'd be surprised if it was a "dirt" problem, because every HTC I've ever owned has been very well sealed. (Unlike my Nokias!)
Is there any way to test if it's magnetic? (I guess "with a magnet...")
Ths has been discussed in greater detail here.
http://forum.xda-developers.com/showthread.php?t=546206
Hmmm... no closer to an answer though. I'll see if my re-flashing helps and will let you know.
I'm not sure it's worth returning my unit: sounds like it's a generic defect.
My network definately alters a lot as I travel a great deal. And I'm often in/out of Wireless zones.
Yesterday I tried the simple solution I turned off the device... put it back on.... and everything seems to work properly now even the trackball scrolls great again... don't know about you guys, but this solved the problem for me sometimes, the answer is just around the corner...
It happened on mine today (this morning when I came in to work) but it went away after it warmed up. It was cold this morning (2 degrees C or so).
It's not associated with WiFi, and I've tried resetting, reflashing and even switching off.
The problem keeps coming back though. It's completely random and really annoying...
singing hound said:
It's not associated with WiFi, and I've tried resetting, reflashing and even switching off.
The problem keeps coming back though. It's completely random and really annoying...
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Click to collapse
I am convinced this is a software issue. The problem is easy to reconstruct:
It is as simple as this: If there is data traffic in the background while on Edge network, this happens. I cant see how this could be a hardware problem. I have found this since I am on a train 3 hours every day and has had a lot of time to figure this out.
Sadly I havent found a way to disable edge network.
raskall said:
I am convinced this is a software issue. The problem is easy to reconstruct:
It is as simple as this: If there is data traffic in the background while on Edge network, this happens. I cant see how this could be a hardware problem. I have found this since I am on a train 3 hours every day and has had a lot of time to figure this out.
Sadly I havent found a way to disable edge network.
Click to expand...
Click to collapse
That's useful: I also commute daily and I think yours is a likely solution.
I just wonder if this is a problem with a batch of Heros... otherwise you'd think everyone would be suffering. It sounds like if I exchange my unit, there's every chance the new one would have the same problem.
Dear all,
I've been waiting a little before rooting and installing a new ROM to make sure I don't need to return my phone for any reason. (So, it is stock now, no root, locked bootloader, KNOX still there, etc.)
So, far I've noticed three small problems, which I don't know if they are universal or just mine:
Sometimes when I get a call, the touch screen is irresponsive. If I press the lock/power button twice, it seems to work again. (I now have set up to press home to answer.)
It often feels a bit warm, more than I'd expect. (I have it in a case, though, a Spigen Slim Armor. It fits perfectly though.) But this happens sometimes when it is just sitting, not playing games. It is not really hot, but I can feel it warm in my pocket.
Sometimes I get a pop between songs. See this post
(So, at least one person also has the last problem.)
I can live with any of the problems above, but I'd hesitate to have a defective unit which can have bigger problems later on. Is any of the above an issue for you? Any suggestions if I should exchange the phone?
Thanks!
Luis
Do you remember when were the times when the screen was unresponsive?
I've read somewhere that sometimes when the screen is woken up and is under some pressure this will happen, and the only way is to do what you did. It's not uncommon in touchscreen phones though, so I wouldn't worry about it.
The verge app was broken until the most recent app update. Also, the s5 seems to refuse allowing Dashlane's accessibility service from working properly. So no more auto filling passwords for me. Ugh. I hoped rooting might help but it didn't. Now I really can't wait for custom ROMs to start appearing. Samsung, you make great hardware (like amoled displays) but your software sucks. Even the software on my Samsung TV is stupid.
Yes on two out of three!
finotti said:
Dear all,
I've been waiting a little before rooting and installing a new ROM to make sure I don't need to return my phone for any reason. (So, it is stock now, no root, locked bootloader, KNOX still there, etc.)
So, far I've noticed three small problems, which I don't know if they are universal or just mine:
Sometimes when I get a call, the touch screen is irresponsive. If I press the lock/power button twice, it seems to work again. (I now have set up to press home to answer.)
It often feels a bit warm, more than I'd expect. (I have it in a case, though, a Spigen Slim Armor. It fits perfectly though.) But this happens sometimes when it is just sitting, not playing games. It is not really hot, but I can feel it warm in my pocket.
Sometimes I get a pop between songs. See this post
(So, at least one person also has the last problem.)
I can live with any of the problems above, but I'd hesitate to have a defective unit which can have bigger problems later on. Is any of the above an issue for you? Any suggestions if I should exchange the phone?
Thanks!
Luis
Click to expand...
Click to collapse
The unresponsive screen is more than a little issue, it is being reported all over the web, and get's more severe over time. I'm thinking that it is a bad proximity sensor defect, either firmware, hardware or software. Some people are reporting along with myself that sometimes for no apparent reason, the screen will not turn on even though the phone is completely operational! This has happened to me four times now and I am stock with very few apps on my phone, five total games and Pandora. I do use a substitute launcher that I've used for years but I don't believe that would be the issue since others report the same issue with stock launcher.
The pop or skipping you speak of in sound happens to many of us who stream music in our automobiles. It even happens on the note3. The fix is simple for that one though! Turn the screen on. I was told that with many of the streaming software music programs that the phones CPU goes to sleep and does not offer enough processing power to the music program. I stream all day via bluetooth to my Auto's sound system and it will usually start to skip, click or whatever after the phone has been untouched for about twenty minutes. The second I turn the screen on the problem alleviates itself. You can find even more information by googling that one, in fact both of those! The heat one I have not had, both with stock battery and zero lemon high capacity battery. The phone very rarely get's warm. However, when I was using wireless charging it would get warm even after charging was complete but I believe that is a normal event with QI type tech.
I just fixed all 3 issues with the pin bending trick!
I thought this phone was dying.. first I noticed the GPS was ****ty... but I have read it's a known issue with the G5... so I lived with it.
Then my volume buttons went out a few months ago...
And a few weeks ago my fingerprint sensor stopped working. Shows nothing in settings.
The fingerprint was the one I missed the most, so I bought a new sensor off ebay and installed it. No luck... it still wouldn't show the options in the settings.
Frustrated, I opened the phone back up and started bending all the contact pins up. Carefully, one by one, i bent them all straight up. Reassembled, and it was a dramatic difference. Like, no joke, everything works perfect now. I am inside and I get 19 of 21 satellites. My volume buttons work rock solid. And my fingerprint sensor works again!
I was pretty burned by the g4 hard bootloops... there isn't anything you can do for that... and obviously LG still has QC issues due to these damn pins, but at least this is fixable. Overall I love this phone, it's been through the paces at work, in a dirty hot environment and it gets dropped a lot. I keep it in my toolbelt too, so it often gets crushed when I lean up against something with it on my hip. I have cracked 5 screen protectors now, but never the screen itself and the phone always chugs along.
So, I am suffering through the fingerprint sensor dilemma right now. The phone seems to see the sensor, but I get no response from it, and if I delete one of my saved finger profiles, I cannot create a new one. I am an IT guy and ETech by trade, so I have no qualms opening up equipment that isn't mine, but a little leery about dinking on my own stuff. Which "pins" are you referring to above, please?
Thanks!
I love the fingerprint scanner on my S9+!!! When it works...
I always hated having to swipe. I love that the S9+ you just touch it and it recognizes it. However, as the weeks roll by since I bought my phone, I've been having increasing difficulty getting it to recognize my fingerprint. Yes, it's annoying when I've been washing dishes for 1/2 hour and my fingers look like prunes, but that I can understand. Now when they are wet, dry, dirty, clean, greasy, slippery... It seems no matter what state my fingertip is in, unless it was an exact match of the same state when I scanned it, it won't recognize my fingerprint. I swear I'm getting to the point where I am just going to keep adding in my fingerprint over and over with each different type of state (I have three already).
Anyone else having these issues? Or do all of you work in an office with a controlled atmosphere and never touch anything else all day long...
I'm having an issue with the fingerprint scanner as well. When I have fingerprint unlock enabled the phone randomly shuts down when in sleep mode. I already had a phone replaced due to this and only about a month later my new one is doing the same thing.
After doing some research online it seems as though this is a widespread issue. I think they may have a bad batch of fingerprint scanners.
No issues here on my AT&T s9+. Not saying its not happening to you guys just saying on my end has been good.
It's odd, I use fingerprint to authenticate a couple other things (signing into my bank app, and google payment) and both worked quick and easy on the first try. It's just the screen unlock that is fighting with me so much.
So I've been experiencing the same issue disucussed here on reddit
https://www.reddit.com/r/SonyXperia/comments/un62zy
Basically, after the phone has been one for a few hours to a day or so, the figerprint senor essentially acts like it doesnt exist. Even the fingerprint manager disapears from the system menues. Restarting the phone usually brings it back, but not always. I've seen some people attribute it to heat, but my phone rarely gets hot.
It really feels like a software issue. I contacted sony about this issue, and they say they are aware of it, but all they can really offer is to use the sony Xperia companion program to wipe the phone.
It might help to mention that i am rooted and unlocked bootloader. However, my phone has been for months before this issue started. I don't feel like those two things are connected.
It doesn't feel like a hardware issue. But does anyone have an idea what the issue might be?
I have the same problem as you. Neither a wipe nor a different firmware helped me eventually.
I sadly learned to live with it.
Is it after a few hours no matter what, or have you noticed it stop working after charging? Cuz a bad charger can knock it out, though usually only while charging but it's possibly you have a charger that causes it to stop working until reboot?
ZellZoy said:
Is it after a few hours no matter what, or have you noticed it stop working after charging? Cuz a bad charger can knock it out, though usually only while charging but it's possibly you have a charger that causes it to stop working until reboot?
Click to expand...
Click to collapse
I think for me, it is, no matter what it becomes faulty after a while, been using the original Sony charger + cable.
But I have a substitute that I can try, thank you for the info.
I've officially gotten to a point where neither a reboot nor safe mode brings it back.
It's such a weird issue. This phone won't be as easy to take apart as my previous phones.
cheesepuff said:
I've officially gotten to a point where neither a reboot nor safe mode brings it back.
It's such a weird issue. This phone won't be as easy to take apart as my previous phones.
Click to expand...
Click to collapse
I still hope that Sony will release a Software Update that fixes it …
Hello Everybody,
Same here, i updated to the last version 61.2.A.0.418.
I have the Xperia 1 Mark III UK version. I did a Factory Reset, and the fingerprint sensor works from time to time and stops working completely.
Then I did a hard reset and format, from Xperia Companion. Also with the same result.
It is the third time that I completely reinstall it using Xperia Companion.
- The fingerprint sensor does not work and if you restart the system it works for a short period of time.
- Another thing that I have noticed is that the problem that the Gmail application does not receive notifications of new emails (despite being turned on and configured) has also returned as it happened in other firmware updates.
- And finally, it only happened to me once but the notification LED turn on in blue light and did not go off until I did a forced shutdown.
I don't know what is happening, why this update has broken so many things. I hope sharing this will help others.
It seems to be an electrical noise design defect. My original Xperia 1 III rebooted if it had a fingerprint set, the screen off, and was fast charging with the factory charger. It self-destructed while sending it in for repairs and SBE made false claims that I had altered the firmware. I exchanged it and the replacement has issues too. I can pick up the phone off the table and it says the fingerprint reader is disabled from too many attempts. The touchscreen sometimes goes crazy too. Tap-to-wake is essentially run-battery-dead-because-screen-never-turns-off.
The other issues in this thread are software bugs, probably with the low-memory-killer. This is definitely not my favorite phone.
I have a UK 1 III and have not really had any problems with the finger print scanner, it struggles to open the phone if the screen is off, but if I pick the phone up and the screen comes on, it unlocks every time using the scanner. I have not modded the phone or changed software and have had the phone for just over 2 years.
Hi I wonder if anyone has tried to replace the fingerprint sensor and flex cable to try to fix it. These could be bought for like 10 dollars together in China so might be worth a try!