I just went through to setup my GV account on the phone, and I'm running into a problem. First, it says it doesn't recognize the phone number I'm using, even though it's the same number as I was previously using with my last phone. Then it goes to send a text message to the phone to verify the new number, but it says "Your phone number could not be verified, please try again."
I'm wondering if my device isn't activated correctly. I had some issues initially, because they sent me a SIM card that was linked to the wrong phone number, and I had to spend a while on the phone with customer service, then took it in to a VZW store, where a girl played with it for 30 minutes, not seeming to know what she was doing. She claims she got the SIM card switched over to MY phone number, and the 4G data does work... but maybe it's still linked to the incorrect number, and that's causing GV to not be able to verify the phone #?
That's my guess at least. So anyone let me know if you've had the same issue, so I know if it's a problem with GV, or with this SIM deal.
GrdLock said:
I just went through to setup my GV account on the phone, and I'm running into a problem. First, it says it doesn't recognize the phone number I'm using, even though it's the same number as I was previously using with my last phone. Then it goes to send a text message to the phone to verify the new number, but it says "Your phone number could not be verified, please try again."
I'm wondering if my device isn't activated correctly. I had some issues initially, because they sent me a SIM card that was linked to the wrong phone number, and I had to spend a while on the phone with customer service, then took it in to a VZW store, where a girl played with it for 30 minutes, not seeming to know what she was doing. She claims she got the SIM card switched over to MY phone number, and the 4G data does work... but maybe it's still linked to the incorrect number, and that's causing GV to not be able to verify the phone #?
That's my guess at least. So anyone let me know if you've had the same issue, so I know if it's a problem with GV, or with this SIM deal.
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Click to collapse
Have you verified if you got the correct number? You'll have to check to make sure your SIM card is provisioned with your number. Might want to ask customer service or walk into a store for them to make sure all is well. Once you get it up and running, GV will work fine. Been using it without any problem.
No issues here. Set up went as it has on all of my android phones.
Sent from my ADR6400L using XDA App
Damn, guess I'll have to bring it back in for them to look at tomorrow.
In the About Phone, it does show my number... but something's gotta still be messed up with it if GV can't recognize the number.
Just wondering but have you uninstalled and reinstalled google voice? When I set mine up it did say something about voicemail not being able to be set up on this phone.
Sent from my Thunderbolt using XDA Premium App
GrdLock said:
Damn, guess I'll have to bring it back in for them to look at tomorrow.
In the About Phone, it does show my number... but something's gotta still be messed up with it if GV can't recognize the number.
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Click to collapse
When you're on google.com/voice, did you already setup your phone number there? Or did you just download the google voice app?
Florynce said:
Just wondering but have you uninstalled and reinstalled google voice? When I set mine up it did say something about voicemail not being able to be set up on this phone.
Sent from my Thunderbolt using XDA Premium App
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Just tried... same problem though.
GrdLock said:
Just tried... same problem though.
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Click to collapse
The voice mail setup isn't a problem. You can set that up on your google voice account online. Just go to the settings and it will ask you if you want to enable google voice mail to your associated number.
googvoice
Over the past several weeks I even had trouble with my motodroid and I experienced it again today when I first set up my TBolt, although this time it only took re-attempting it once. Running stock TBolt.
I only use Google Voice for voicemail, but it gave me a weird error at the end of the setup, something about not supported on my carrier and I had to check a help document. Seemed to finish anyway and is apparently working. *shrug*
Seems like there are some quirks.
Related
OK, I know I'll probably get slammed, but I searched and searched and can't find the answer...
I'm coming from the Nexus One on ATT where google voice worked flawlessly. Now, on Verizon with the Thunderbolt, it's a nightmare. Incoming calls don't get my Gvoice message, just a notice saying to enter a PIN. Also, Gvoice isn't showing the correct outgoing caller ID... even though everything "appears" to be setup properly in Gvoice settings and on the Thunderbolt.
I feel like I'm taking crazy pills!! Any ideas?
The information on the Google Voice Settings page didn't work for me. Telling you to dial some crazy * #### blah blah blah.
So I did some calling to Verizon and dug deeper. In order to get GV on your VZW, you need to do these steps:
*71[Google Voice Number]
*90[GVnumber]
*92[GVnumber]
Then GV should work.
I was in the same boat as you. Upgraded from TMO Nexus to this and was going crazy trying to figure out why GV wouldn't work.
Hope it helped?
Why don't u just fork out the money for Verizon's awesome visual voicemail! What a joke. Don't think Verizon likes gv.
Sent from my ADR6400L using XDA App
I just installed the app, dialed *xxxxxxxxxx (whatever number i was told to dial by the app or site) and it seems to be working fine. I've never used it before though, so I'll update this if something goes wrong.
Sent from my ADR6400L using XDA App
I did that and the voicemail still were intercepted by Verizon
Sent from my ADR6400L using XDA App
I just followed the directions on google.com/voice and mine worked fine. My voicemail gets picked up by GV.
i had previously set up gvoice with sprint so what I had to do in gvoice was delete my cell number and re-set it up so it would register with Verizon. Works fine after that.
usafle said:
So I did some calling to Verizon and dug deeper. In order to get GV on your VZW, you need to do these steps:
*71[Google Voice Number]
*90[GVnumber]
*92[GVnumber]
Then GV should work.
Click to expand...
Click to collapse
Thanks for the post, let me try it out. Also, after digging more at Google.com, I found these bonus codes depending on what network we're on...
Verizon (CDMA network): *71[GVnumber] AND *90[GVnumber] AND *92[GVnumber]
Verizon (TDMA Network): *74[GVnumber] and *73[GVnumber]
What net are we on with LTE?
Worked! THANKS!
Worked fine for me with just the *71-XXX-XXX-XXXX code BOTH times I had to set it up (thursday new phone, last night after rooting). I just called myself from my Skype out # and it rolled to GV voicemail.
All U.S. Verizon Customers are on the CDMA network.
Lipmonger said:
What net are we on with LTE?
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distortedloop said:
Worked fine for me with just the *71-XXX-XXX-XXXX code BOTH times I had to set it up (thursday new phone, last night after rooting). I just called myself from my Skype out # and it rolled to GV voicemail.
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Click to collapse
That code only sets up forwarding for one group of calls. Unfortunately, you need to setup GVoice on the Thunderbolt to properly forward BOTH unanswered (missed) calls, and ignored (intentionally declined) calls. The two different actions are handled differently by Verizon - hence the multiple dial-in codes. Although I don't know what the third code is for.
More here... http://www.google.com/support/forum/p/voice/thread?tid=00a93855af6943b4&hl=en
Lipmonger said:
That code only sets up forwarding for one group of calls. Unfortunately, you need to setup GVoice on the Thunderbolt to properly forward BOTH unanswered (missed) calls, and ignored (intentionally declined) calls. The two different actions are handled differently by Verizon - hence the multiple dial-in codes. Although I don't know what the third code is for.
More here... http://www.google.com/support/forum/p/voice/thread?tid=00a93855af6943b4&hl=en
Click to expand...
Click to collapse
I'm not going to get into a huge back and forth over it, but I just tested my Thunderbolt phone both ways...I called it and let it go unanswered, and then I called it and hit the decline button on the screen. Both times it rolled to my Google Voice voicemail. I only set it up with the *71 code.
I'm not disputing that your experience may be different, but that's how it worked for me.
Whenever I try to add my new Verizon phone number, it shows up as a Gizmo account no matter what I select (Mobile, Home, or Work).
Just what I was looking for, thanks!
works the same as it did for me from my og droid. i wish there would be an icon telling me what number the people are calling me on. i have a bunch of people call the wrong number and i never know what line its on.
I had Google voicemail set up on T-Mobile with my N1, MyTouch 4G and it worked perfect. Tried to set it up on my Thunderbolt with Verizon and I went thru the set up procedure, dialed the *71 and my google # then *90 and finaly *92. When I was done I tried to call myself and see if it works, I get a message asking me to put the # I am trying to call and hit the pound button. Please help, Love Google Voice and I tried Verizon tech help and absolutely useless, tried to sell me theirs.
Please anyone, I want that Google voicemail app working.
vinnyjr said:
I had Google voicemail set up on T-Mobile with my N1, MyTouch 4G and it worked perfect. Tried to set it up on my Thunderbolt with Verizon and I went thru the set up procedure, dialed the *71 and my google # then *90 and finaly *92. When I was done I tried to call myself and see if it works, I get a message asking me to put the # I am trying to call and hit the pound button. Please help, Love Google Voice and I tried Verizon tech help and absolutely useless, tried to sell me theirs.
Please anyone, I want that Google voicemail app working.
Click to expand...
Click to collapse
Are you test calling from another # you associated with Google voice? If so try *67
hurl03 said:
Are you test calling from another # you associated with Google voice? If so try *67
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Click to collapse
I had a friend of mind call in and he got the same message. I have seen other posts of people with the same issue. I can not find out how they resolved their issue. Someone must have the answer, Verizon tech help didn't have a clue unless I was buying their V Voice Mail.
I also came over from t-mobile. All I did was set my phone's voicemail setting to my Google number, then did *71(my Google number) and my voicemail works fine.
Sent from my Bolt
This maybe due to my "upgrading" SIM cards at T-mo earlier today, but my new Amaze is not allowing me to set up Google Voice or utilize the Visual Voicemail preinstalled features and keeps directing me to call 611. Google Voice sends back an error stating "Failed to retrieve and save current forwarding number settings." When I click on Voicemail Settings it looks bad. The page doesnt load up (ie appears greyed out, with a jumble of numbers at the top where my phone # should be. Anyone else having similar issues? My first guess is either an issue with Sense or T-Mo.
do you have wifi calling ?
vinterchaos said:
do you have wifi calling ?
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Click to collapse
No I dont see the app. At least like there was in myTouch4G, also no references to it in my settings menu.
my google voice works. it wasnt able to set up the forwarding numbers, but i always check my vm via the app anyway so. It downloaded all my vm and a test call was sent to my google mailbox
domin8 said:
my google voice works. it wasnt able to set up the forwarding numbers, but i always check my vm via the app anyway so. It downloaded all my vm and a test call was sent to my google mailbox
Click to expand...
Click to collapse
If you try to open VM Settings does it look normal, or is it all greyed out and the number all jumbled?
mines not greyed out. double check and run the setup a few times, maybe itll work through. mine said some error, but i dont have anything greyed out actually. i check mine with the google voice app itself, so i dont see it as an immediate issue (for me at least)
I went from the LG G2x to this device and I had GVoice on that. The voice app failed to set call forwarding options for me, too, when I first installed it on the Amaze4G but becuase they are subscriber specific with the carrier, and not the device it doesn't matter.
If you go through google voice web site and go through the settings you can get the call forwarding codes and dial it from the device and it will accomplish the same thing and work fine.
I was on the phone with TMO this morning about a network issue happening with my phone that's unrelated to voicemail. In investigating potential service issues they mentioned that Seattle and the surrounding area has a new visual voicemail system issue. It could be that. I'm not sure if that's specific to my location or if they rolled out something service wide.
Has anyone else tried to set up google voice for the default voicemail only to receive an error message. It seems att has blocked the changing of voicemail services.
KingofKingsB said:
Has anyone else tried to set up google voice for the default voicemail only to receive an error message. It seems att has blocked the changing of voicemail services.
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Click to collapse
Same here. I couldn't get it to work as well.
I had the same problem, but uninstalling Google voice and installing it again let it go through.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
I didnt know if I got a bad phone with a bad flast or how many other people are having problems. It seems that the preorders were a bad batch for the most part. Some arrived DOA, battery covers broke, bricked on arrival. Glad to know I'm not the only one with this issue.ANYONE having problems with quadrand FC'ing all the time?
I had a similar issue, but I was able to get around it.
Try going into Google Voice on the web and hit the "activate voicemail" link. It'll give you a number/code to dial in the dialer on your phone. After I did that, GV on the phone was able to set up voicemail correctly, iirc.
Nicarsu said:
I had a similar issue, but I was able to get around it.
Try going into Google Voice on the web and hit the "activate voicemail" link. It'll give you a number/code to dial in the dialer on your phone. After I did that, GV on the phone was able to set up voicemail correctly, iirc.
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Click to collapse
Yup. Had to do the same thing. Worked like a charm though.
Nicarsu said:
I had a similar issue, but I was able to get around it.
Try going into Google Voice on the web and hit the "activate voicemail" link. It'll give you a number/code to dial in the dialer on your phone. After I did that, GV on the phone was able to set up voicemail correctly, iirc.
Click to expand...
Click to collapse
Thanks that worked.
Still doesn't work for me. Tried uninstalling and re-installing GV and also using the deactivate/activate link on the GV website and I'm still getting the error. This is frustrating.
Just go in and manually change it yourself in the phone settings, under the forwarding options. There are 4 options, leave the first one disabled (forward all calls). For the other 3, change them all to your Google voice number (for ex., 1-xxx-xxx-xxxx) and you will be good.
Anybody has any idea why auto-configuration in GV does not work?
hamdori said:
Anybody has any idea why auto-configuration in GV does not work?
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Click to collapse
I'm almost positive it is AT&T wanting you to use their (nonexistant) Visual Voicemail app. My Skyrocket did the same exact thing. International GSII on ICS even worked fine.
I had the same issue. Make sure it says ATT in carrier when you log into google voice. If it doesn't redetect it. Mine still showed Sprint for 48 hours before it detected I was actually on ATT.
Also entered the codes as mentioned on this site:
http://kalsey.com/2010/10/using_google_voice_as_your_voicemail_on_att/
The important part to save you a click through:
"Second, open up your phone’s dialer and dial the following, replacing 1234567890 with your new Google Voice phone number…
*61*1234567890# (then hit send)
*62*1234567890# (then hit send)
*67*1234567890# (then hit send)
You should see a message appear on your phone after each time you press send. This will set up your AT&T account to take all calls when the phone is busy, when you decline a call, or when your phone is turned off or out of range and forward the call to your Google Voice number."
After doing the above I was able to change Carrier in settings to Google Voice without any problem.
Nicarsu said:
I had a similar issue, but I was able to get around it.
Try going into Google Voice on the web and hit the "activate voicemail" link. It'll give you a number/code to dial in the dialer on your phone. After I did that, GV on the phone was able to set up voicemail correctly, iirc.
Click to expand...
Click to collapse
You guys are simply amazing. Had this problem which I suspect is because of the SIM change. I had no problems switching from my Captivate to Atrix.
Everything else works fine but I can not send or receive text messages. Message center phone number is set to 13123149810. Any ideas on what could be wrong. phone is stock setup
When you get phone?
Error message when send?
You try update profile?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
got phone yesterday at best buy, no error message, recipient just never receives the text. This is my first android, how do i update profile?
You might just call AT&T and make sure your account settings are right. For some reason, the Note is a little different setup on the back end for AT&T than a lot of other devices - particularly if you're moving from a non-LTE phone and the guys at BB may not have setup your account correctly. Still seems a little odd everything else would work right. I always thought it was an all or nothing kind of thing but who knows.
ok, thanks for your help
i used google voice strictly for voicemail on my sgs2 just fine, but when i try to set it up on my stock htc one it wont let me, and says it fails to get the carrier number or something.. does anyone here have it running successfully?
Mine does the same, but it worked fine on my GS2. But despite the error message, I am still getting Google voicemails in my GV app successfully. I'm thinking that maybe the error message just means that the GV voicemail won't integrate with the phone's visual voicemail
Sent from my HTC One using Tapatalk 2
adam8281 said:
Mine does the same, but it worked fine on my GS2. But despite the error message, I am still getting Google voicemails in my GV app successfully. I'm thinking that maybe the error message just means that the GV voicemail won't integrate with the phone's visual voicemail
Sent from my HTC One using Tapatalk 2
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Click to collapse
ya im not getting any new voicemails from ppl who are trying to leave them.. im not sure how i can make this work.. is this an htc issue or an att issue?
madLyfe said:
ya im not getting any new voicemails from ppl who are trying to leave them.. im not sure how i can make this work.. is this an htc issue or an att issue?
Click to expand...
Click to collapse
Log into GV from the web and go to settings ... on your cell number click on the "deactivate voicemail" or something of that sort link first...follow the instructions. it will give you an MMI code. I think it's **004# or something of that sort. Then click on the "Activate Voicemail" link that appears after. It will give you another MMI code...i think it's *004*YOURGVNUMBERHERE# or something of that sort (it gives you the instructions). This will manually override the voicemail forwarding number and enable gv as your voicemail. It has worked for me since I got my Skyrocket and I've been using this method since for every phone i've had including my S3 and the HTC One now. Try it out maybe itll work for you guys too.
madLyfe said:
ya im not getting any new voicemails from ppl who are trying to leave them.. im not sure how i can make this work.. is this an htc issue or an att issue?
Click to expand...
Click to collapse
Have you logged into GV on your PC yet, and then clicked on "settings," and then the "phones" tab, and then "activate google voicemail" next to that number? If so, you may need to deactivate, and then reactive (Google will tell you to dial a number starting with *400 from your handset). I did this, and it got the GV voicemails to start showing up in the GV app on my HTC One
djsikhbeatsz said:
Log into GV from the web and go to settings ... on your cell number click on the "deactivate voicemail" or something of that sort link first...follow the instructions. it will give you an MMI code. I think it's **004# or something of that sort. Then click on the "Activate Voicemail" link that appears after. It will give you another MMI code...i think it's *004*YOURGVNUMBERHERE# or something of that sort (it gives you the instructions). This will manually override the voicemail forwarding number and enable gv as your voicemail. It has worked for me since I got my Skyrocket and I've been using this method since for every phone i've had including my S3 and the HTC One now. Try it out maybe itll work for you guys too.
Click to expand...
Click to collapse
adam8281 said:
Have you logged into GV on your PC yet, and then clicked on "settings," and then the "phones" tab, and then "activate google voicemail" next to that number? If so, you may need to deactivate, and then reactive (Google will tell you to dial a number starting with *400 from your handset). I did this, and it got the GV voicemails to start showing up in the GV app on my HTC One
Click to expand...
Click to collapse
ya i did both of those things but didnt deactivate my last phone first.. i will go try that now.. i did try what i found in this thread(still sketchy) and it worked: http://forum.xda-developers.com/showthread.php?t=1652433
i will try what you guys just did and report back..
thanks!
also, was i supposed to deactivate gv on my previous phone or on my current htc one?
madLyfe said:
ya i did both of those things but didnt deactivate my last phone first.. i will go try that now.. i did try what i found in this thread(still sketchy) and it worked: http://forum.xda-developers.com/showthread.php?t=1652433
i will try what you guys just did and report back..
thanks!
Click to expand...
Click to collapse
after deactivation(on the htc one and not my old sgs2) and activation(on my current htc one) it still is giving me errors when setting up gv...
madLyfe said:
after deactivation(on the htc one and not my old sgs2) and activation(on my current htc one) it still is giving me errors when setting up gv...
Click to expand...
Click to collapse
Do these two phones have the same SIM card/phone number? If all you did was switching the SIM card over to the new phone, then you don't need to do anything.
Also, if you did the deactivation and activation on the web, you don't need to set it up again on GV app on the phone.
Newcron said:
Do these two phones have the same SIM card/phone number? If all you did was switching the SIM card over to the new phone, then you don't need to do anything.
Also, if you did the deactivation and activation on the web, you don't need to set it up again on GV app on the phone.
Click to expand...
Click to collapse
Well it's the same num but diff Sims because of sizes.. my old sgs2 still has the old SIM in it but it doesn't work as service was transferred to the new smaller sim...
madLyfe said:
Well it's the same num but diff Sims because of sizes.. my old sgs2 still has the old SIM in it but it doesn't work as service was transferred to the new smaller sim...
Click to expand...
Click to collapse
The SIM card switch shouldn't matter. The GV voicemail setup works by setting up conditional forwarding with your carrier for your phone number, i.e. "carrier, if <your actual phone number> doesn't get picked up by x ring, then forward the call to <your google voice number's voice mailbox>". Therefore, if the conditional forwarding worked with your actual phone number before, it should still work in a different phone.
Having said that, since you already did a deactivation and activation on the web, you shouldn't have to do anything else from the GV app on the phone. I actually never was able to set the forwarding from the GV app and always did it on the web.
Newcron said:
The SIM card switch shouldn't matter. The GV voicemail setup works by setting up conditional forwarding with your carrier for your phone number, i.e. "carrier, if <your actual phone number> doesn't get picked up by x ring, then forward the call to <your google voice number's voice mailbox>". Therefore, if the conditional forwarding worked with your actual phone number before, it should still work in a different phone.
Having said that, since you already did a deactivation and activation on the web, you shouldn't have to do anything else from the GV app on the phone. I actually never was able to set the forwarding from the GV app and always did it on the web.
Click to expand...
Click to collapse
Ya I'm not really sure what I'm supposed to do now..
i just uninstalled the app from my other phone(sgs2 that i dont use anymore) and then did the deactivate and reactivate again and then GV seemed to install fine this time.. odd stuffs..
If all else fails leave it set to 'My carrier' and manually change the conditional forwarding and voice mail access numbers to your GV number.