LTE dropping - Thunderbolt Q&A, Help & Troubleshooting

Is anyone else in southern California having LTE drop and then 3g doesn't come on thus losing data without enabling WiFi? I have tried switching out both the phone and sim. Any ideas?
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What part of So Cal are you in?
Yes, I had the same thing happen to me on Friday, in Van Nuys. Details in this post: http://forum.xda-developers.com/showpost.php?p=12214789&postcount=9

Irvine for me. Pretty much my situation minus the fact data doesn't really come back at all from anywhere to 2-35 minutes, kind of annoying... hoping it's just the network being new.

Related

Signal strength, returned phones and the new Massachusetts phone tax law

I'm risking starting up another signal strength thread, but I figured this info was useful for anyone looking to return their Evo 3D or any other phone in Massachusetts.
I finally decided I had better try swapping out my Evo 3D at Best Buy in case there was something wrong with the radio. Reception in Eastern Massachusetts has been horrible with it. Far worse than my Moment or my wife's Epic.
When I tried to swap the phone out, they told me I owed $22 in taxes. Turns out that July 1st, Massachusetts taxes you on the full $699 and not the price you pay. So if you bought on the 24th and replace in store after July 1st, there is nothing Best Buy can do to avoid the tax.
I decided to switch back to the original phone because after loading a signal dbm widget onto both phones and the reps' personal evo 3d, they all had similarly crappy signals.
A few questions though:
1) It doesn't seem like signal is always bad. Just much more prone to dropping out. Anyone else experienced this?
2) Is it possible that the case is killing the signal? I have the platinum series case from best buy which looks slick but if it's killing the signal I'll get rid of it.
3) I noticed that bluetooth seems to have a significant negative effect on the dbm of the phone signal. Is this normal for a phone, bad design, bad luck or chance?
4) I struggle to get 4G to stay connected in Boston. It loses the connection then goes into 4G! mode and refuses to connect for more than a few seconds. Is this normal?
5) To what extent can HTC improve signal performance by software updates? Samsung was able to do this for the Moment, but they were starting with a lemon of a phone to begin with...
Anyway, bad signal or not, if you are messing around with phones in Massachusetts, be sure to sneak over the border to New Hampshire before returning it or you'll piss away $20+.
I'm having signal issues too gets really annoying esp with 4g hope its just a bug that can be fixed
I am in the worcester area and my signal is terrible everywhere I go. With my 4g it was fine, 3d absolutely sucks. I am on my second phone now and both have been horrible. I have been in the city where I used to have great signal but get nothing now. I also had no signal on the mass pike in auburn and was roaming.
Sent from my PG86100 using XDA App
I noticed today, after changing the roaming mode from automatic to sprint only, that I was dropping in and out of service every few minutes. This had never happened previously as I always have a consistent signal in this area both with the Evo3D as well as the Evo4G. I am hoping a radio update will fix this...
I'll try it this week when I am in New York City and see if it improves. Maybe it just isn't using all the towers in this area or something.
I had the same exact problem with mine but then i loaded a custom prl (00001) and now it's rock solid signal and i haven't roamed yet. Highly recommend by me.
Sent from my PG86100 using XDA Premium App
Hope & change at work!
davec1234 said:
Hope & change at work!
Click to expand...
Click to collapse
The economy may be in the crapper but the .gov has to get it's chips.
I'm in the Lawrence/lowell area, reception isn't that bad. Thanx for the heads up in that tax law, didn't know about that. ****ed up is what it is.
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codee said:
I had the same exact problem with mine but then i loaded a custom prl (00001) and now it's rock solid signal and i haven't roamed yet. Highly recommend by me.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
OMG, with that prl you are roaming all the time.
Sent from my Nexus S 4G using Tapatalk
Well i have really good signal strength in s.fla...i will see wen i visit my fam around Boston to see...but ive always had good reception so maybe its just your area
Sent from my PG86100 using XDA Premium App
Of course MA lawmakers passed the revised taxes bill. They had to find a way to hike their pay and they figured some weird tax would fill the void.
Yeah, I live in Beverly, Ma and my 3g has been total $hit lately.... +/- 1/2 meg down..... I usually leave it on WiFi @ home....
Sent from my 3VO
Even with full bars my signal would cut out and roam come back and do it again
dmora01 said:
OMG, with that prl you are roaming all the time.
Sent from my Nexus S 4G using Tapatalk
Click to expand...
Click to collapse
My phone doesn't show roaming and it still locks onto my airave... I'll check my sprint.com acct to be sure though.
Sent from my PG86100 using XDA Premium App
I get pretty good service its just happens that everytime I hold my phone in landscape mode the signal drops. When I go back to portrait I get full bars. Anybody else experiencing this
My ''xDU4L C0R3 SH00T3Rx'' shot you down in 3D!
I live Cape Cod, and drive all over MA and RI, and my signal and 3G is horrible. I exchanged mine for a new one and no change in service. My old Evo 4G got 120 to 140 kbs and this one gets 22 to 70, occasionally 94... Something is wrong with the phone, not the service... I may just buy another Evo 4G from eBay since I gave mine to my nephew, and keep this phone until they find a fix...
Sent from my EVO 3D using XDA Premium App
Framingham
I'm in Framingham right now, getting 2 bars on the 4g meter. Speedtest shows 7617 down and 1435 up.
3G sucks for me too. It's not quite 'deal breaker' material, but combined with some other pet peeves of mine I'm leaning towards bringing it back and waiting for the SGS2....cuz if I'm going to have a **** radio I might as well have an unlocked bootloader and CM8 guaranteed.
Well here in Wisconsin I've been getting pretty consistent signals and 3g. But about 2 hours ago everything failed. Haven't had 3g since and I either have 0 bars or I'm roaming, usually with still only a bar or two. Can somebody think of a cause for this because I'm out of ideas.
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{Skyrocket} LTE Data while on a call

Any one else loosing LTE data and droping to hspa and sometimes umts while on a call.
Happening to both my vivid and skyrocket. Any one else seeing this?
Located in Houston, Tx
I'm pretty sure it's a known issue.
Sent from my SAMSUNG-SGH-I777 using XDA App
I'm not loosing it while in a call, I am constantly loosing it.
I have posted some info that I was gathering in this thread if you care to check it out...
http://forum.xda-developers.com/showthread.php?t=1339122&page=3
I'm hoping we can get this solved. It seems a lot of people are having trouble with it the more I search it on the web.

National Sprint Outage?

Just got off chat with Sprint rep admitting there is an outage. My service has gone from 5 bars to "No Service" and back.
I thought it was related to the VM FW I'd installed earlier this week (hoping to fix that ICS VM flash thing) but it appears it's something big.
Anyone else affected?
mogul420 said:
Just got off chat with Sprint rep admitting there is an outage. My service has gone from 5 bars to "No Service" and back.
I thought it was related to the VM FW I'd installed earlier this week (hoping to fix that ICS VM flash thing) but it appears it's something big.
Anyone else affected?
Click to expand...
Click to collapse
Nope, no issues here in Dallas area.
I'm replying from 4G right now and just got off a call. No issues here at all.
Sent from my Evo 3D on Sprint's blazing fast 3G network with 4G coverage everywhere
Yea some issues with the service in and outs and a reduced speed in 3g I'm in CA the Carson area
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I'm going in and out. New York.
Sent from my PG86100 using xda premium
Could be more of a secluded problem. Perhaps they're working on a few towers, or are just experiencing some issues that require maintenance.
Yea earlier it was doing that here, hollywood fl
Sent from my PG86100 using xda premium
No problems here in NYC.
No problem in sacramento ca
Sent from my SPH-D710 using XDA
In Southern South Carolina, I find myself roaming more than I should be.
MAYBE THEY'RE PUSHING OUT AN UPDATE FOR OUR PHONE THAT WILL COMPARE OUR PHONES WITH AT&T!?!?!? lol! oh wait. I don't think sprint gives a **** about us enough to do that. hahaha. It's a simple upgrade. easier than doing 4G. JUST DO IT! YAYAYAY!
Big issues in St. Clair Shores, Michigan. They told us it wouldn't be fixed for a while and they allowed us to exit our contract without an etf.
Service is still "up" in Green Bay area
If that happened around here, I'd be dancing in the streets...not that I'd even be able to tell if there was an outage. I think I've used maybe about 150KB off of WiFi in the past month.
I just started getting a 2128 error when sending text.
Here's the message I get
" The message could not be delivered due to a temporary network error. Please try later. Error 2128"
Sent from my PG86100 using xda premium
Same here got the error on sending text on both of my lines.
#Root-Hack_Mod*Always\
I am considering leaving but now is not a good time to switch. I would probably go to ATT and the phone i want probably wont be out for about a month. I would kick myself if i had to get a phone that's already been out for 6 months just to have the galaxy s III eat it's lunch a month later. The other option is ATT, which would be more reasonable with the family plan that we need and and they have a solid phone in the One X. The only problem with that though is they do not get good service within my house which is ridiculous (and i'd rather have the evo lte).
Happened to me to in Connecticut!
No problems in Kennesaw, GA.
Sent from my PG86100 using XDA
yep
Was happening last week here in vacaville Ca. And my over all indoor signal strength is **** now everywhere.
Major issues when I was working in Detroit today. Bars on the phone went from full to nothing to 1 to full to 1, all within a matter of seconds. Data was slow (as usual with sprint) however most of the day my phone couldn't even connect to 3g or 1x. When it did, it was constantly switching from 3g to 1x. Phone calls would go through maybe 1 out of 10 times. I sent texts to about 10 different people today, I just got to the airport and called all of them, NONE of them got a single text from me today, even though my phone reports them as being sent.

Anyway to stay 4G in a 4G LTE area?... Let me explain why...

Ok. So I have always just had 4G in my area until recently. I have the APN info to run unthrottled. I have an unlimited data plan and I use my phone for tethering my computer and my xboxs at home. Since it is now LTE now my UNTHROTTLED, APN switches on and off randomly and eventually knocks me back to the regular ATT PTA APN. I want to find a way to lock my phone to 4G only so I can stay on the unthrottled APN so I can at least have 2mbps instead of being throttled down to 500kbps a quarter of the way through the month. Which makes it practically impossible to play xbox games online or stream a movie, Download anything is a headache now. The worst part about it is even the LTE maxes out at 5mbps where I live anyways so it's not like I'm getting 21+ like I do in other LTE areas. Is there anyway around this or should I invest in an Android 4G only phone and just use it while at home? Thanks for any help that someone could give me.
Excessive data use always gets throttled. No way around it. I'm not saying "excessive use", at&t is.
They easily track usage by your sim card and IEMI, so APN settings don't matter.
Actually.....
Actually. With the APN I had it never got throttled. I was doing 46gigs+ a month. Never ever got throttled until it knocked me up to LTE and made my phone skip the un throttled APN.
rangercaptain said:
Excessive data use always gets throttled. No way around it. I'm not saying "excessive use", at&t is.
They easily track usage by your sim card and IEMI, so APN settings don't matter.
Click to expand...
Click to collapse
46GBs? It's about time you did get throttled. 4G and LTE APN's should both be throttled APNs. Try the 3G APN.
I agree, save some bandwidth for the rest of us. I don't know how you haven't had your account closed down yet, or why you weren't throttled using a particular APN for so long. Must have just been network goofiness, because like rangercaptain said, that's not how AT&T tracks you for throttling anyway.
Edit: Moving to a 3G APN shouldn't matter either. Nor would being on a 2G or 3G-only tower. No matter what I'm connected to, I'm still limited to 5GB/month before getting throttled, because that's where grandfathered LTE plans are set. Doesn't matter if I'm actually using LTE or not, it's per-plan.
46+ Gb? Really???? Unbelievable! No, really. Unbelievable. You must mean 4.6 Gb because you'd be turned off, or at least you'd be getting communications from your carrier. I think either you are telling stories or you don't really know what you are talking about.
Johnus is 100% correct for AT&T. You get 5 Gb unthrottled per unlimited plan. Doesn't matter if you consume that 5 Gb using LTE, 4G, 3G, or string and soup cans.
I'm serious. I was getting months of 46 and more gigs without being throttled using one specific APN. The weird thing is now that yesterday I cut my phone on and all my APNs were gone except the default. They don't mess with me because the last time they tried to take me off unlimited for tethering I caused a big scene and kept on getting my call transfered up to a higher and higher management denying the fact that I did it and threatened them with a lawsuit. I already have a FCC complaint set up against them for throttling since it was never notified of agreed to a change in my plan. I was using a 4G APN that had what looked like corporate **** on it because I to this day can't find the info I had that I put in to get away with it. Now that it's LTE now it cuts 4G to completely off to 4G not allowing me to stay online longer than 15mins before it shuts down. That's all erased somehow now. My tethering file is deleted and I use wifitether app to do my tethering and have not been caught while tethering since I did that over 6months ago and for 6months I have been using about 50g a month
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I guess they won.
It's far from over. I'm over 6gigs now and not throttled. Since using the tweakker APN. And I have been told if you file an FCC complaint they will let you run wide open once it gets filed with them. Usually take a month or two. They have so many lawsuits pending right now they can not deal with another.
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..... And in my area, I assure you that my data usage is not effecting any of you. I live 30miles outside of Memphis TN. In the middle of nowhere. A year ago my phone only picked up in one spot in my entire house. The city is so small they banned any towers for going up because of the fear of radiation. I live around a bunch of ignorant rednecks that use Walmart prepaid phones and the only Internet they know of is Hughes Net and the local library.
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Where can I find a full ATT APN list?
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Really not sure I can take anything you say as serious. That said, if you get anywhere with you supposed FCC filing, you'd be the first. The issue has already been tested and AT&T is on firm ground.
This is how you can take me seriously. That shows my data usage.
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Gonna post this months data usage with my Internet speed.. It never shows a tether is being used. It is unexplainable by looking at the phone info where the data is using. Which is also exactly what ATT gets, they have no clue where I'm using so much data.
http://junkheadinc.tumblr.com/post/45506357010/this-months-data-usage-showing-i-havent-been
http://junkheadinc.tumblr.com/post/45506322704/my-speeds-att-4g-lte-unthrottled
JunkheadINC said:
Gonna post this months data usage with my Internet speed.. It never shows a tether is being used. It is unexplainable by looking at the phone info where the data is using. Which is also exactly what ATT gets, they have no clue where I'm using so much data.
http://junkheadinc.tumblr.com/post/45506357010/this-months-data-usage-showing-i-havent-been
http://junkheadinc.tumblr.com/post/45506322704/my-speeds-att-4g-lte-unthrottled
Click to expand...
Click to collapse
My apologies. I gotta admit, the proof is in the pics. I know that ATT would normally go ballistic about this so I don't really understand why you're getting away with it. They really don't care what you use the data for. Normally, all they care about is how much data you've used in a month. You are getting away with murder, my man. Good for you!
It's because they have threatened me in the past. I threatened back and they backed off. But it was before I deleted the tether file and used wifi tether app. They busted me for tethering now they can't. Can't tell what I'm using it for. It's like they try to throttle me at certain times. Randomly now that I have LTE coming thru at my home. I was wondering how many others have figured this out. I guess it is just that I threatened to put a lawsuit on them.
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Another speed test. Just to rub it in a bit. Try the route I did. Let me know if it works for you
By the way my Xbox GAMERTAG is junkheadINC for anyone interested in some multiplayer action.
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JunkheadINC said:
Try the route I did. Let me know if it works for you.
Click to expand...
Click to collapse
Can you give some more info on what you did? I'll give it a go and see if i can pull the wool over their eyes, too.
Nice speedtest results. The upload is incredible.

HTC one stuck in throttled 2G

On may 5th I was throttled because I went over 5GB. My cycle started may 10th and it never went back to the 4G speed. I can connect to the 4G network, shows 4G, but the data speed is 0.05Kbps... I removed the SIM card, power cycled it, switch back and forth 2G and 4G and nothing.
I've been throttled before with my Amaze 4G and it would go back to normal 4G speeds the day of the new cycle. It's the first time it has gotten stuck in 2G speeds.
I hope it's not a phone issue. This phone is extremely rare to come by in Puerto Rico.
It's not the phone, check your tmobile account
Sent from my HTC One using xda app-developers app
Goog luck with that. Same thing happened to me and they couldn't figure out why. It didn't show on their side I was being throttled but I was. I got screwed that whole month till the month after when everything went back to normal.
I did ask for 50% discount on my data though. So they only charged me $15.
Sent from my HTC myTouch 4g using xda premium
coupetastic-droid said:
Goog luck with that. Same thing happened to me and they couldn't figure out why. It didn't show on their side I was being throttled but I was. I got screwed that whole month till the month after when everything went back to normal.
I did ask for 50% discount on my data though. So they only charged me $15.
Sent from my HTC myTouch 4g using xda premium
Click to expand...
Click to collapse
They refreshed my network connection, but nothing. I guess I have to wait. I tried the SIM in another phone, and the same slow speed issue. Looks like I'll be on WiFi more than ever until this gets fixed. :/
elfrisi said:
They refreshed my network connection, but nothing. I guess I have to wait. I tried the SIM in another phone, and the same slow speed issue. Looks like I'll be on WiFi more than ever until this gets fixed. :/
Click to expand...
Click to collapse
Yea, you have exactly the same problem I had. I suggest you call and demand for a discount on your account for this month, since you're paying for a service you're not receiving. It was a hassle for me. CS wouldn't help me because I couldn't proof to them that I was throttled when their system showed I wasn't.
I actually had to go into a corporate tmo store, explain and show them my problem. Then I asked the rep if she can call herself and let them know my problem and that she was proof. From there, I demanded a discount.
Sent from my HTC myTouch 4g using xda premium

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