[Q] Dialer issue - phone reboots when making calls - Atrix 4G Q&A, Help & Troubleshooting

Bought the Atrix last week and unlocked it with the help from the webshop as I'm in Belgium, no problem connecting to Mobistar wich is my provider and data connections works great. But I'm having real problems making phonecalls and recieving calls; the phone reboots or the dialer hangs and it looks like a call is going on when it's not, phone still works but flashing green in the notification area and it's impossible to hang up, need to reboot. This happens like 80% of the times I try to make a call. After a reboot it works fine to call and hang-up one or two times then it crashes again.
Also noted that my Dialer often runs twice in the Running Apps manager - is that normal??
Anyone having the same issues or know what to do, reinstall the Dialer app --> if so how? Is it a hardware or software problem??
A little more info: when I recieved the device it was in a sealed Atrix box but the phone was used and already had an active Blur account so I had to do a hard reset to be able to use it... --> was it returned 'cause of faulty dialer or radio... then resold to me... not nice if so...?
Tried to install dialer one app but it seems only to skin the original dialer...
It's a greate device and works great othervice but in the end it's still a phone... which should be able to make calls...
Help

Ive got an unlocked Atrix too and now in Germany, I have the same problem. Motorola should definitely look into this.
Here's a quick fix for it thou, (not permanent)....
1. type *#*#4636#*#* on the dialer
2. Chose Phone Information
3. Set preferred network to GSM only
Viola...its fixed
problem with this fix is that you wont be able to use your 3G network but the dialer should be working.

Thanks Nazrin (for both replies) !!
It sure did the trick, though no data access is not acceptable on a phone like this!!!
So this meens that all unlocked Atrix's in european GSM networks have the same problems? Haven't seen any others reporting this and there are quite a few in use I've noted in other forums.
Was thinking of trying to have mine replaced (which probably won't be easy and take long time...) but that won't change anything then??
We have to wait for the european version of Atrix rom I suppose??
Any others with the same problem??

No problems buddy, glad it worked..and i have to agree with you..this bug is unacceptable...it seems the phone just ***** up everytime it calls on utms (3g)...im sure there is more people with this problem...
Sent from my Supercharged MOTO ATX

I have the same problem
Hi guys, I have the same exact issue (I'm also in Belgium, on Mobistar). I'm somewhat glad to hear this is a generic issue, and not an issue with my specific phone. At least I can be fairly certain replacing it won't solve this issue then.
I made another post here before I came across this one, has a bit more info: we are seeing modem panics when using 3G + outbound call. I've also contacted Motorola support to no avail:
http://forum.xda-developers.com/showthread.php?t=1028771
You can also read there that I tried another operator, and it did not crash with that one (although 3G did disconnect).
Hopefully Motorola/Qualcomm will start to notice the bug when they release the phone globally, and release a fix.
Either that, or we all have phones from the same bad batch

This bug is really bad for users in europe....cant call on utms...
I really hope motorola takes this seriously cos if there's no fix via software updates then its moto gone for me

Guys, you are all on unlocked att atrix right? I do believe it is a simmiliar software glitch/bug/lock that you have porblems using it on non att networks as the problem with the wifi that it stops working for some of us (check the thread about it for more info). As all suggests there it is a config file problem, unfortunately i or anyone else doesnt know yet which one....

Yeah maybe..but funny thing is wifi is working without a glitch...will have to read that forum later...

Workaround options
So, since it seems we're not gonna get this fixed until there is a new radio/modem firmware available for flashing (and even then..), I've been looking for a workaround.
Found two potential applications that could do what we need: disable data completely when making an outgoing call, or switch to 2G:
- Sanity
- Superpower
I've tested the first (Sanity), and it does not work (fully). It does seem to disable data, but the bands aren't switched so our problem remains. I've contacted the developer here: http://tagliamonte.net/forum/thread-10.html. He seems to be very responsive, so given enough interest, I think he would add the functionality we require.
The second app I only came across today, and have not tried yet. It does not have a function to specifically switch bands when making an outgoing call, but it has a trigger for "Foreground application", so if we make that the dialer/contacts... Question remains if it will be able to do the switch.
Hopefully one of these will lead to a decent workaround for all of us!

Well done unknown...i will try these apps... but the real fix should be from moto...im always reading the net for anything that can solve this issue

reboots on incoming and outgoing calls
Same in Russia on Megafon network, I had to enter 4636 menu and use it as "GSM only". Even this does not fully solve problems, e.g. call forwarding does not show the new destination number while it does actually make the phone divert calls correctly.
My hope is that UK release will trigger new software version which will address this issue. ANYONE has news on this?

FIXED!
YAY! I just fixed this issue
What you need to do: flash the radio from this thread:
http://forum.xda-developers.com/showthread.php?t=1052914
You have to use RSD-lite, since sbf_flash will not work. Flash the 1.87 baseband and enjoy working HSPA (including unlocked upload speeds ^^)
Now I can finally appreciate this phone fully
Enjoy guys!

_unknown said:
YAY! I just fixed this issue
What you need to do: flash the radio from this thread:
http://forum.xda-developers.com/showthread.php?t=1052914
You have to use RSD-lite, since sbf_flash will not work. Flash the 1.87 baseband and enjoy working HSPA (including unlocked upload speeds ^^)
Now I can finally appreciate this phone fully
Enjoy guys!
Click to expand...
Click to collapse
Worked for me as well..brilliant!!!! its working here in germany.....but I wonder the telstra radio will work in my home country with frequencies of 900/2100

Motorola Atrix restart when placing a call
I just got the same exact Dialer problem now, but the flash radio file is gone* in the pointed post, and I don't know exactly how to flash the radio.
Someone can help me? I need the radio file and step by step instruction to how to flash it.
BTW my Atrix 4G works perfect for a year till this Dialer problem started past week.
I also use my phone as a full Linux computer when docked, and it works very fine.
Thanks
* The file was on megaupload, that was closed

No answer
Why I never got an answer of any post I did?
There is something wrong?
Eli
elijacob said:
I just got the same exact Dialer problem now, but the flash radio file is gone* in the pointed post, and I don't know exactly how to flash the radio.
Someone can help me? I need the radio file and step by step instruction to how to flash it.
BTW my Atrix 4G works perfect for a year till this Dialer problem started past week.
I also use my phone as a full Linux computer when docked, and it works very fine.
Thanks
* The file was on megaupload, that was closed
Click to expand...
Click to collapse

Forget about those ways
klingsurf said:
Bought the Atrix last week and unlocked it with the help from the webshop as I'm in Belgium, no problem connecting to Mobistar wich is my provider and data connections works great. But I'm having real problems making phonecalls and recieving calls; the phone reboots or the dialer hangs and it looks like a call is going on when it's not, phone still works but flashing green in the notification area and it's impossible to hang up, need to reboot. This happens like 80% of the times I try to make a call. After a reboot it works fine to call and hang-up one or two times then it crashes again.
Also noted that my Dialer often runs twice in the Running Apps manager - is that normal??
Anyone having the same issues or know what to do, reinstall the Dialer app --> if so how? Is it a hardware or software problem??
A little more info: when I recieved the device it was in a sealed Atrix box but the phone was used and already had an active Blur account so I had to do a hard reset to be able to use it... --> was it returned 'cause of faulty dialer or radio... then resold to me... not nice if so...?
Tried to install dialer one app but it seems only to skin the original dialer...
It's a greate device and works great othervice but in the end it's still a phone... which should be able to make calls...
Help
Click to expand...
Click to collapse
[Sorry for problem in speaking]
i had that problem too , im using CM13 with Marshmallow Version of android
So . the easy way is :
***** search "Default" in settings. then choose " System dialer" as Default ! just it ****
but if there is no search bar in your setting . try this patch:
Android 6 : Setting/Apps then click the setting icon on top(may be diffrent in your case) , then Click on "default ...." then choose " System dialer" as Default! :fingers-crossed:
but in some cases that it didnt work . they have to reinstall gapps .
Or in official Roms , reset will be usefull
any quastions?

Related

questions after upgrading to WM6

1. A2DP icon missing
I want to re-direct skype audio to my bluetooth earphone. How can I do that?
2. I can not login MSN/windows alive though skype can login without any problem via WIFI. Seems MSN try to get online through different connection setting? how/where can I define the connection setting for MSN?
3. Phone module die without any sign. All incoming call is diverted to voice mail automatically until soft reset. As if the phone is switched off.
(I am not sure whether this is WM6 related)
this means you might miss important call without any sign!
Does anybody have same experience?
1) I dont think that was ever a default thing? Did you install something and forget? have a cooked rom? There are A2DP solutions in this forum, "Use the Search luke."
2) No, its shagged. I installed the windowslive50.cab file I had on universal, it works now.
3) No idea, mine works fine. Hard reset? Check your sim?
I can get online with my WLM but it does sometimes take a resync of the whole account to do it.
Skype did say (unless changed recently) that they were still working on transferring calls to bt headsets. Which means, currently, that it does not work through anything other than headphones and the mic on the phone.
Comm Manager
Hello,
It is possible to change the green color from the Comm Manager ?
Thanks
French Keyboard
I have upgraded my french Advantage and all is OK apart for keyboard layout. On my old Universal (also french keyboard) I had changes the registry for hklm/software/oem/qwerty layout to 1040C (hex) and it had worked.
On the advantage this does not seem to change anything, any ideas?
Also has anyone got integrated VoIP working? I have used a CAB file from Universal to activate it and SIP Config Tool to do the set up but it does not allow me to select VoIP from today menu.
Anyone got this set up and working? Integrated VoIP is the reason I upgraded to WM6!
Messenger Etc....
Live Messenger stops working correctly after a soft reset. Initially it works fine. Contacts show as offline, although they are still able to contact me and vice-versa.
As far as I can ascertain push email still functions correctly.
I cannot confirm whether this is related to MS's side (rather than the program) as I haven't had chance to check if anyone else experiences the same problems.
Have tried installing the separate CAB file but I am subsequently told that I do not have the necessary permissions (or something like that).
This comes from tests on a T-Mobile branded Ameo (not the brand new one I'm selling, if anyone decides to cross-check!)
I haven't come across any other problems. Seems a bit less laggy than the original T-Mobile ROM, loads up web pages slightly faster too it seems.
No other issues as yet.
Ive had no probs at all since installing the messenger cab.
Still using it now.
Do we know what version of WLM is on this new ROM?
I've pulled \windows\wlmmessenger.exe to desktop and looked at the Version tab...10.6.28.2700 is what comes out.
Pyrofer - can you do the same on your cabbed version and let me know what the version number says? Not always an accurate guide but worth a shot. Also the digital signature is 3rd May 07.
Cheers
Ant
EDIT - never mind, just seen ur post in general Athena tab...10.6.0026.1400
I wonder what is different? If anything? I also wonder whether this is actually a final release of the ROM that's just been leaked early, as WLM is a pretty central component to web using Athena owners (myself very much included) and for it not to work after a soft reset...hmm.
Hi royalmail,
I've got exactly the same problem you mention about the phone.
I was unable to answer calls.
So I belive you've use the second file to upgrade to WM6 (HTC001 ... with ipl...).
You have to go back to WM5 WWE using the last ROM posted in the Athena upload folder in the XDA FTP. After flashing your Athena to WM5, Use the first ROM posted (the one with a readme file included).
And voila! No problem at all since I've done it this morning, everything works fine!
Hope this helps!
Hi Thibale,
I flashed with the t-mobile version. the phone dead only once so far, though i am not sure it's caused by WM6. Anyway, thx for sharing your info.
royalmail said:
1. A2DP icon missing
I want to re-direct skype audio to my bluetooth earphone. How can I do that?
2. I can not login MSN/windows alive though skype can login without any problem via WIFI. Seems MSN try to get online through different connection setting? how/where can I define the connection setting for MSN?
3. Phone module die without any sign. All incoming call is diverted to voice mail automatically until soft reset. As if the phone is switched off.
(I am not sure whether this is WM6 related)
this means you might miss important call without any sign!
Does anybody have same experience?
Click to expand...
Click to collapse
See if this helps
http://www.silentservices.de/btIO.html
Also, read through the forum regarding some of your other issues.
Try to disable your GPRS and see if your calls start coming through.
Pyrofer said:
Ive had no probs at all since installing the messenger cab.
Still using it now.
Click to expand...
Click to collapse
Thanks for all the input.
@Pyrofer, could u upload yr WLM5.cab here? thanks in advance.

FIXED: Answer button doesn't answer, data connection turns off after call

EDIT:
earthtodigi said:
Yes, this is a known issue with Advanced Config, perhaps some other apps as well. Try this fix.
http://forum.ppcgeeks.com/showthread.php?t=40427
Click to expand...
Click to collapse
That post fixed my problem, as well as fixed the problem which the data connection turns off after a call.
Hey guys, sup?
I have a huge problem with my TELUS Touch Pro. Great phone, but just one problem...
Whenever somebody calls me, I can't answer the phone. The onscreen "Answer" button doesn't work, the Talk button doesn't work, pressing the Select button doesn't work...pressing the headphone button does, but sometimes my headphones are in my pocket, or sometimes they're not with me at all!
The only way I can answer them is by ignoring the call, and calling them back. It sucks big time.
Anybody have a solution? And no, I'm not hard-resetting my phone. It started doing this for my first call, so I'm pretty sure it's not my fault.
HEEAAALLLPPP!!!
Is this the stock ROM?
Do you have BT on and connected?
Mine started doing that yesterday. I did a hard reset and so far everythings back to normal. Still do not know what it was tho
I just had my TP replaced and the new one did the same thing, I did not notice until a few days later as I use a bluetooth headset and pushing the answer key on the headset worked. I had to RTN the device to make it work properly. Have not had a problem since. it has been aabout a week and a half.
Sometimes I've noticed this happens when my memory is tied up elsewhere, ie media player or something. Try soft resetting your phone every morning that might help clear it up.
I have had this happen with me on my Titan which I recently traded in for my Touch Pro, and also on my Touch Pro. I noticed it coincided with installing iGo8 GPS software on both. A hard reset was the only way I found to fix it. Uninstalling the software did not do the trick. I could be wrong about the software title I am blaming, but I have everything reloaded on my phone except that, and all is well. I do have a Slide To Answer incoming call screen now with the MightyRom 4.9.5 rom installed, maybe this is a work around, don't know for sure. If anyone else has more feedback, let me know. I would love to find a fix for it so I can use my GPS software.
Mine started doing this crap last night. I reinstalled the S2A cab and just let it go.
I am starting to think it might just be the telus network being a boatload of suck. Mine does it with the stock rom without any programs loaded from time to time. I am thinking it must be the tower failing to acknowledge that you want to answer the call, so the phone keeps ringing becuase it sees there is an incoming call but the tower ignores that you are trying to answer it. This is just my guess based on what I have read about CDMA, I wonder if any GSM users have the same issue.....
Do any of you have Advanced Configuration installed? This is what caused this problem for mine and my brother's TP. Uninstalling didn't fix it. Had to hard reset.
Yes, this is a known issue with Advanced Config, perhaps some other apps as well. Try this fix.
http://forum.ppcgeeks.com/showthread.php?t=40427
earthtodigi said:
Yes, this is a known issue with Advanced Config, perhaps some other apps as well. Try this fix.
http://forum.ppcgeeks.com/showthread.php?t=40427
Click to expand...
Click to collapse
I can tell you that this will more than likely fix this for you. Mine was doing the same thing, applied this, done and shut! Good luck.
OMG OMG OMG thanks!!!! That also fixed the problem where it ended the data connection after the call.
Sorry I took so long, I THOUGHT I was subscribed to the thread...
Thanks again!

[Q] x10 Mini - Several calls nog going trhough and huge delay of sms

Hello
I have a problem, that seems to be related to the 2.1 update, since I haven't had this problem before. I've flashed both with versions from here and generic nordic version so I have tested several times from scratch.
I have roomies with the same phonemodel and carrier that have no problems. One of them use 1.6 and one 2.1.
My problem seems to be that the phone can't save and decide what NW to choose. Often I can have several text message dropping in at once several hours late. Often when I try to call I have to try up to ten times before the call connect, and most of the time when people call me they get I'm not available.
Seems it's no change if I kill everything non standard or even directly after re-flash. Do anyone of you know these problems and have an idea if it could be HW, SW or perhaps sim releated?
Since my roomies have the same phone and came carrier I doubt it's the carrier itself causing this. Both GSM and 3G coverage is great in the area. It can be noted that if I manage to get the 3G connection running, talking over SIP is 100%, but over GSM the receiver can have problems hearing me and sometimes I get this robotvoice.
So, for me it seems the radio firmware can be a bit off here, but is there anyway I can replace this separately or do you know of any fix that resolve the NW carrier settings that the phone seem to forget?
i seem to be having the same problem regarding delayed sms messages...
can anybody help please?
why not switch phones with your room mates and see if the problems follows the phone or the sim.
Mine is actually worse. SMSes doesn't even reach my phone. It happen twice already ( once in 1.6 and the second time in 2.1) Both time I solve the issue by reinstalling the phone software via pc suite. You should do the same
I have the same problem, i reinstalled the Cyanogen using xrec, and problem still exists.
Maybe anyone have some hints how to solve it?

[Q] [crDroid 15.2] SecPhone.apk is mute after reboot

Hey guys,
i really really need your help, i´m running out of ideas over here
A few days ago i installed crDroid 15.2 on my Galaxy S3 (amongst other things i chose the boeffla 3.10-beta2-Linaro-kernel and a modified SecPhone.apk during the installation with AromaInstaller). I did all the configurations and was pretty happy to eventually have found my perfect custom rom. AutoRecord, no-delay etc.: everything worked very well until i had to reboot my phone for some reason.
Problem was now that i couldn´t neither hear the caller nor the person i called (in fact there hasn´t even been a dialing signal before the connection was established, everything mute from start to the end) while they could hear me perfectly fine. Trying the speakers didn´t work, too.
Making calls with Skype worked, though, and every other "sound producing" app was able to do so. I also could hear the "call signals" (i have to translate here, in german it´s called "Anrufsignal"), but not the actual dialing signal. By call signals i mean the notification-sounds that you can set to know when the connection is established and closed again (there was a third signal, too, i think it was a beep every minute or so...).
Long story short:
I tried to reinstall with a new Kernel (non-Linaro, Stock XXEMB5), unmodified SecPhone.apk and another modem in different combinations, but that didn´t do it.
Even a hardreset (which included a system- and SdCard-wipe, so mobile was superclean) followed by a reinstall didn´t work, the problem persists. Phone works fine until first reboot.
Now i got back to a rooted stock rom (filename: I9300XXEMC2_I9300DBTEMC1_I9300XXEMC2_HOME.tar.md5) and experience no problems so far, but i really appreciated my (nearly) perfect custom rom and would prefer to use it as soon as possible
I already tried google and the search on this site, but it seems that nobody else ever had similar problems, so you are my last hope to make it work :/
Thanks a lot for your help

Android 10 update broke calling

Got the update last night. Tried to check voicemail morning and was greeted with Alvin & The Chipmunks blabbing at me. It's like the speed of the call is x20 speed or something. It's completely unusable. Phone sluggish as hell, too.
Anyone know what's going on with the voice speed? I've never heard of anything like this.
I'm supposed to get a callback for a job interview I had yesterday. Pretty crappy timing. How is Google going to push an update that breaks calls like this? Absurd.
its nokia that pushed the update they did not make the rom right
Same here I told nokia about it and they told me to wait for a bug fix. I told them I wanted to downgrade since your firmware bug broke my phone.
Just wait for a bug fix? So use a Phone that cant make calls right?
So payed a guy to unlock my boot loader to try to flash a rom so i can just make the phone usable.
I spend about 6 hours try to get the rom to work. With little to no luck I was able to get into twrp a few times.
So ya Im in the same boat. I just got this phone back 3 weeks ago from a rma due to a bad chargeing port. Now Im forced to pay some one to unlock the boot loader and try to get a custom rom Just to be able to call
If I cant get the rom working Im going to have to go spend like $200 on a new phone today just sucks
fisterkev said:
Got the update last night. Tried to check voicemail morning and was greeted with Alvin & The Chipmunks blabbing at me. It's like the speed of the call is x20 speed or something. It's completely unusable. Phone sluggish as hell, too.
Anyone know what's going on with the voice speed? I've never heard of anything like this.
I'm supposed to get a callback for a job interview I had yesterday. Pretty crappy timing. How is Google going to push an update that breaks calls like this? Absurd.
Click to expand...
Click to collapse
Same thing happened to me with the sped up chipmunk-y sound. It happened during the dial and after someone picks up. Though it didn't seem to happen every time. Also, I didn't notice it on any incoming calls, just outgoing.
I tried a few things to fix it--rebooting, clearing some app caches, etc. Nothing seemed to work.
My next step was to try a factory reset, but then all of a sudden the issue disappeared. No new update was released/installed, so I just assumed the issue had been on my provider's end (T-Mobile), and they fixed whatever the problem was.
As for sluggishness of the phone after the update: I agree. It seems a little sluggish to me too. Not anything that is making the phone unusable. But it is noticeably more sluggish than when 9.0 was installed.
Have you guys modified the phone in any way like unlocking the bootloader or rooting?
gumbyx84 said:
Have you guys modified the phone in any way like unlocking the bootloader or rooting?
Click to expand...
Click to collapse
I haven't. Just using whatever over the air OS Nokia pushes to the phone.
yes I did pay to unlock the boot loader I used linage from the rom section
it has all the bugs of the stock rom. Cant call out or with out the loud noise bug and no voip apps work
I did get the Android 9 based rom to work. it has a few bugs but its usable.
I more or less gave up im looking at a iphone now.
I spend 20 hours or more trying to get this phone to work
first the usb port goes out and I cant charge.
2 weeks after having the phone back I got a magnetic cable so the usb port would not brake any more cable. That was like $20
After 2 weeks android 10 more or less bricks the phone (a phone that cant make calls)
Then I have to spend like $15 to pay the poor guy to unlock my boot-loader (he did a great job)
I spend a lot more time loading the linage android 10 rom for it to have the same bugs ( in no way is it the devs fault im sure he did not know).
... can unlock your bootloader for a small fee.
I would say all android 10 based rom will have those kind of problems. I can only confirm it on the android 10 linage one
When I flash twrp most of the time the twrp would just freeze if booting form the phone.
I had no problem loading it with fastboot works evey time. So I would only use it install the rom and just boot it when you need it. I would not suggesting flashing it to recovery as it only worked some of the time for me.
Hope all that info helps
QUOTE=gumbyx84;81261583]Have you guys modified the phone in any way like unlocking the bootloader or rooting?[/QUOTE]
---------- Post added at 06:48 PM ---------- Previous post was at 06:44 PM ----------
The calling problem goes in and out. Some times it works some times it dose not. Facebook message outgoing calls the mic will not work, Same with google voice.
if i make calls with out google voice it works 1/2 the time. all the people have the same problem
https://community.phones.nokia.com/discussion/54374/android-10-after-update-on-nokia-7-1
diggeryo said:
Same thing happened to me with the sped up chipmunk-y sound. It happened during the dial and after someone picks up. Though it didn't seem to happen every time. Also, I didn't notice it on any incoming calls, just outgoing.
I tried a few things to fix it--rebooting, clearing some app caches, etc. Nothing seemed to work.
My next step was to try a factory reset, but then all of a sudden the issue disappeared. No new update was released/installed, so I just assumed the issue had been on my provider's end (T-Mobile), and they fixed whatever the problem was.
As for sluggishness of the phone after the update: I agree. It seems a little sluggish to me too. Not anything that is making the phone unusable. But it is noticeably more sluggish than when 9.0 was installed.
Click to expand...
Click to collapse
How to fix the phone call problems
To everyone having calling issues (distortion / squealing, or other people can't hear them), try this: Turn off Voice over LTE. You go to Settings -> Wireless and Networks -> Mobile Networks -> VoLTE, and turn that setting off. This fixed the problem for all 3 Nokia 7.1 phones in our family, when nothing else seemed to work.
Turning off VoLTE and wifi calling works, but VoLTE is important in my area with TMobile. Without it, too many dropped and missed calls. I actually downgraded from an Xperia XZ1 just to get VoLTE, now this happens.
I have TA-1085 running Android 10 that was pushed OTA on 12/25, while I do not have calling issues (from native call app) initially, calling from all 3rd party app (e.g. Messenger or Wechat) are not working: I can hear other side, while the other side can not hear me.
In addition to disabling VoLTE, I also changed the 'preferred network type' (see posting from author 'fiumaxx' on nokia's user forum, search there using android-10-after-update-on-nokia-7-1 as search string). I changed it to LTE/CDMA which works well for me.
Normal call sound is back to normal but 3rd party calling still not working.
zhou68000 said:
I have TA-1085 running Android 10 that was pushed OTA on 12/25, while I do not have calling issues (from native call app) initially, calling from all 3rd party app (e.g. Messenger or Wechat) are not working: I can hear other side, while the other side can not hear me.
In addition to disabling VoLTE, I also changed the 'preferred network type' (see posting from author 'fiumaxx' on nokia's user forum, search there using android-10-after-update-on-nokia-7-1 as search string). I changed it to LTE/CDMA which works well for me.
Normal call sound is back to normal but 3rd party calling still not working.
Click to expand...
Click to collapse
This worked for me:
Go to Settings/Apps and Notifications and then tap on where it says See All xx Apps. Scroll down until you see the Google app and tap on that. On the next screen you see, tap on Permissions and then tap on Microphone. A small window will pop up, and you must change the setting from Allow to Deny.
After changing this setting, Google Assistant won't work (no Hey Google), but the fix is persistent after reboots. This makes me think the real problem may be with the Google app. We'll see.
ikijibiki said:
This worked for me:
Go to Settings/Apps and Notifications and then tap on where it says See All xx Apps. Scroll down until you see the Google app and tap on that. On the next screen you see, tap on Permissions and then tap on Microphone. A small window will pop up, and you must change the setting from Allow to Deny.
After changing this setting, Google Assistant won't work (no Hey Google), but the fix is persistent after reboots. This makes me think the real problem may be with the Google app. We'll see.
Click to expand...
Click to collapse
Thank you so much for sharing! Works like a charm
Unfortunately denying microphone for the Google app did not work for me. I also noticed no one can hear me when making videos calls (Hangouts, Duo, Facebook messenger).
I then decided to factory reset, but did not help. Both VoLTE and video calling still not working.
Anyone else with video calling mic issues?
zhou68000 said:
I have TA-1085 running Android 10 that was pushed OTA on 12/25, while I do not have calling issues (from native call app) initially, calling from all 3rd party app (e.g. Messenger or Wechat) are not working: I can hear other side, while the other side can not hear me.
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I had the same symptom on normal phone call (other side could not hear me). In my case, it was the Google Assistant not releasing the microphone, and here what worked: open the system settings, go to Google (service&preferences)/Account services/Search, Assistant&Voice/Voice/Voice Match. Them make sure Access With Voice Match is ticked off.
Or try opening settings, searching at the top for "Voice" and open "Voice Match", and tick off "Access with Voice Match".
ikijibiki said:
This worked for me:
Go to Settings/Apps and Notifications and then tap on where it says See All xx Apps. Scroll down until you see the Google app and tap on that. On the next screen you see, tap on Permissions and then tap on Microphone. A small window will pop up, and you must change the setting from Allow to Deny.
After changing this setting, Google Assistant won't work (no Hey Google), but the fix is persistent after reboots. This makes me think the real problem may be with the Google app. We'll see.
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Confirm this recipe works for my TA-1085. Thanks much.
I solved my random voice problems (others can't hear me on Duo video call, duplex voice on the other side etc.) with the voice match assistant workaround until hopefully gets fixed in a next update. Don't know for sure if the thing is only on Nokia's side or Google app's as well on Android 10, since disabling Hey Google solves all issues
Will have to try/catch on future google app updates as well to find out
Sly_North said:
I had the same symptom on normal phone call (other side could not hear me). In my case, it was the Google Assistant not releasing the microphone, and here what worked: open the system settings, go to Google (service&preferences)/Account services/Search, Assistant&Voice/Voice/Voice Match. Them make sure Access With Voice Match is ticked off.
Or try opening settings, searching at the top for "Voice" and open "Voice Match", and tick off "Access with Voice Match".
Click to expand...
Click to collapse
Under "Voice Match" I don't see any "Access With Voice Match" setting. What I do see is "Hey Google," which says "Access your Assistant any time you say "Hey Google" when your screen is on." Perhaps this is what your mean?
I tried this solution and it works, too. I think it also has the advantage of not completely shutting down Assistant's access to the microphone. Just waking up Assistant by voice. Much less of a price. Thanks!
Has anyone heard anything about a real fix for this issue? I've gotten two Android updates since the upgrade to Android 10, but this issue has not been fixed yet.
After extensive talks and inside info on Nokia's community forums, seems like a Maintenance update (MR) is on the way for May, which they say fixes -among others- both voice bugs. That is, the echo on calls plus sound distortion in some games (e..g Monument Valley 2 for me)
Cross your fingers everyone for a quick release and confirmation of the fixes!
Today was the day at last....! MR update showed up rolling out globally and echo during calls plus crackling sounds in games are finally gone
Better late than never NOKIA
dbal said:
Today was the day at last....! MR update showed up rolling out globally and echo during calls plus crackling sounds in games are finally gone
Better late than never NOKIA
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Yes, they seem to have fixed the voice call problems with Whatapp, Wechat, Hangouts and etc since the Android 10 update.

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