Anyone having an issue with their TB shutting off or reboting? Mine in the middle of a youtube video. My wife had her's reboot when it was just sitting there. No new apps, task killer, nothing. Is it just buggy cuz it's new?
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Mine never did this. My phone did freeze two and all haptic feedback was gone but I pulled the battery and changed the rom. Never had a problem after that.
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We are running stock.
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ive never had that happen, but i have had the screen trip out, like its spasing and u cnt use it at all, gotta put it to sleep then unlock it and it works fine again..
is it stock? no root and/or roms?
yes I had those same problems, so I was still within the 14 days return poilcy and I took mine back. So get this I had this superman who didnt wanna exchange my phone. Trying to do a reset telling me that android phone reset at times by them selves. I told him that I already spoke to Verizon and they said I could exchange my phone no questions asked and I wasnt leaving till he did so. So take off ur superman custome and exchange my Phone.
Mine did this when I was running unrooted on stock firmware . No problems since rooting and using other roms though.
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Shut-off, reboot then Shut-off again...
Mine did this last nite/this AM? When I went to power on it got to the Thunderbolt splash and shut down again...had to plug it in even thought the bateery was at 87%!
Think I will go try the Root and custom ROM route..
Yeah I'm thinking buggy software. Guess I'll wait and see if it does it again.
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I've had it happen a couple times in the last few days.
Stock rom, unrooted
One of the times i was around %58 on battery and after the reset it was at %13
I got the extended battery....still had plenty of juice. I am beginning to think the issue is O.S. related. Seems to hang sometimes when I unlock it or start an app. Kinda like it is stalled for a second or so. Watched well over an hour of youtube today and it didn't shut off like last night.
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Yeah, just had this problem last night while using Pulse. It didn't fully rebooted, just went to the white HTC screen and back..... No Thunderbolt booting animation... First time ever. Pulse has crashed on me a couple times too, so I'm gonna blame it for now.
abvthegod said:
yes I had those same problems, so I was still within the 14 days return poilcy and I took mine back. So get this I had this superman who didnt wanna exchange my phone. Trying to do a reset telling me that android phone reset at times by them selves. I told him that I already spoke to Verizon and they said I could exchange my phone no questions asked and I wasnt leaving till he did so. So take off ur superman custome and exchange my Phone.
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LOL you tell em!
I say we yell a verizon! Make em get rid of the security on the device. I have a feeling that may be a part of it. This is the first android htc device I've had do something weird. We have had 8 total in our home and none were ever this quirky.
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Mine rebooted twice this morning after installing the new Google Maps update. I powered it down for a few minutes, then restarted, and it's been fine since.
Crap! I forgot about that update! That may be it. I did that update just the same day. Gotta ask the wife when I get home and see if she updated her's when she had the issue.
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Well now having a look at running apps, I see what the issue is. It loads all this crap that your not using! It's in the background waiting. Why? I watched as it pulled up apps that I never opened. This it why verizon reps keep telling people to use a task killer. The os is not being utilized properly at all on this phone.
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abvthegod said:
yes I had those same problems, so I was still within the 14 days return poilcy and I took mine back. So get this I had this superman who didnt wanna exchange my phone. Trying to do a reset telling me that android phone reset at times by them selves. I told him that I already spoke to Verizon and they said I could exchange my phone no questions asked and I wasnt leaving till he did so. So take off ur superman custome and exchange my Phone.
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i H.A.T.E. when they do this. they did the same thing with my Galaxy Tab when i first bought it
I'm having the same issue - phone either turns itself off or reboots itself randomly. I reboot my phone 3-4 times a day swapping out batteries. I'm running stock. Didn't want to have to root, but if people who are rooted and running a custom ROM aren't having this problem, I may have to go that route.
Get system panel from the market and check out all the crap that's sitting in the background. It's a wonder the phone runs at all.
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Related
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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No. take it back. Not once on my Evo4g stock and not once on my 3D. Just imagine how bad it will get when you start overclocking it...
...and if you don't start overclocking it, well, wtf? You wanna underclock it just to keep it from fruitloops?
Take it back.
jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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By turn off do you mean random reboot?
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Yea I looked up at the tv and when I looked down it had the green HTC logo with white background but I don't remember if it booted up fast or not
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Mine straight up shut off once. I just chalked it up to being upside down in my pocket tho
My Samsung Moment did that all the time, but no thats not normal and Id say take it back. Neither my E4g or E3d has ever done that.
I got it from best buy so I'm going to take it back tomorrow but someone told its better to take it to sprint is this true?
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Mine went back to Sprint today for a few strange issues, including random reboots. This was the first time I had exchanged a phone, it was quick and easy.
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mine is doing that :O brand new. this was the problem i first had with my evog. so this sucks......... a lot
I should be able to take out back to either one i think. I hope they replaced it and not send out for repair
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jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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Mine turns off all the time, You just have to hold the power button for a couple of seconds and it asks power off and you press it and off it goes
Matstarr said:
Mine turns off all the time, You just have to hold the power button for a couple of seconds and it asks power off and you press it and off it goes
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funny? anti-joke?
Reboot? Yes.
I did a hard reset after 4 days of it happening and it didn't reset for a while then it started happening again randomly. Like I could have the phone charging while not using it then a reset. It even happened to me while I was actually talking on the phone. I dunno why it's happening. It has to be the software coming in conflict with some app. I mean it's not a root or bypass method out that would cause damage to the OS. Maybe I should contact Sprint tomorrow about it.
Well, I called Sprint after I got another random reboot this afternoon. The rep connected me to order support and they're sending me a new replacement with a return kit to send this one back. So if you're having this problem, contact Sprint ASAP.
Mention to them that you did a hard reset to avoid going to a Sprint store. They won't replace it at the store if you purchased it online.
I just went to best buy and they replaced mine so I'm happy
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Sort of on the same line, seems like sometimes a brief power button tap will bring up the shutdown menu, instead of putting the phone to sleep recently. Been watching it debating about returning it for a different phone. That happening to anyone else too?
weidnerj said:
Sort of on the same line, seems like sometimes a brief power button tap will bring up the shutdown menu, instead of putting the phone to sleep recently. Been watching it debating about returning it for a different phone. That happening to anyone else too?
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No but I would definitely return it and get another one that doesn't do that
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This happened to me with my first phone. Random reboots, like 15 the first night I had the phone. Took it right back to the sprint store and swapped it out. New phone not one single random reboot.
Ok, I've had the replacement for 3 days now and I just got my first random reboot. I wasn't using it at the time. Just charging.
jesusballer91 said:
Yea I looked up at the tv and when I looked down it had the green HTC logo with white background but I don't remember if it booted up fast or not
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that may have just been sense restarting.
Something is making my photons screen unable to turn back on without a battery pull. Anyone else having this issue? It has happened three times in less than 24 hours.
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I also keep having a feeling it has something to do with the pocket detection mode. Just happened again a few minutes ago. I'm gonna leave pocket detection off and report back tomorrow or until it happens again.
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I've had that problem too, I can see the backlight turn on but the screen stays black. I wrote it off as a bug. It only did it once every few days, and yes I did have pocket detection enabled.
Yeah it seems like a badass feature but if it is causing a bug that annoying ill have to leave it off :/
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Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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DWake014 said:
Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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I doubt its a dud if I had the same problem.
DWake014 said:
Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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Factory reset did not fix my issue.
Still happening no matter if pocket detection on or off.
Happen to me once every 2-3 days.
So its probably a software issue bc the button does work. Wonder if this is occurring on alien or homebase
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The pocket detection doesn't work for me anyways.
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Got stuck in sleep again. Gonna try unlocking the bootloader and trying a custom rom later tonight. This is getting on my nerves
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http://droidupdate.info/news/potent...-photon-4g-“sleep-of-death”-issue-forum-talk/
Found a fix for this. Still pretty sad i have to pad the battery cover
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Screen of death didn't hold up to the ghetto mod, updated to the 198_6 sbf, crossing my fingers it will cut down on this issue
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I'm on homebase and haven't had this issue. But I also didn't have it on the stock photon either? Perhaps it's like the OTA update failing for some and not others. I remember reading some people on stock failing and some being able to do it. So I'm not totally sure......But that's something to ponder on.
DWake014 said:
Something is making my photons screen unable to turn back on without a battery pull. Anyone else having this issue? It has happened three times in less than 24 hours.
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DWake014 ,
Did you get this phone recently?
This is a known issue with some phones that went out with a corrupt firmware from Motorola. There is no patch that can fix the firmware from Sprint as of now. I needed to return mine for an exchange. Sprint explained that when it gets to the area on the firmware that is corrupt, as a safety mode it basically freezes the phone and cut the power. That's why it takes a battery pull to restart the phone. There was a large batch released with this bug. I have gone through 4 Photons to get my current one with no freezing issues. I would suggest not going to the same store if possible so you get a different lot # on the replacement phone. Good luck and get that exchanged asap. Peace
My biggest concern is that I got it off of ebay... I know I can bs them and go around the question likes it none of their business but do you think they will hassle me?
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If you have an account and a phone with issues they should replace it. As long as you take it to a tech center. That MAY work.
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Yeah its still a sprint sold phone and I have the protection plan on my account. Shouldn't be too many questions asked. Btw put the leaked sbf on last night and it has been going without any screen of death. I have been shaking it around and putting it down in its front and back and it hasn't done anything. Will keep this updated if it happens again
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If you have the plan you should be fine. I got my Evo from Radio Shack and Sprint covered it. As for the SBF. I haven't flashed the new one. So not sure about it. But I haven't had the sleep of death issue either.
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You are probably fine then, about 4 hours and counting so far off the charger, longest time yet
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I'm glad to hear it's working for you. But yeah, Sprint should take the phone in and replace it as long as it's a software issue, and they don't see you're rooted. which most techs don't care anymore anyway. And you have the insurance. Just make sure it's a repair center.
Hey all bought my wife a photon last week. It would lock up or turn its self off like once a day and the only way to fix was a battery pull. Took it back and got another assuming some hardware issue, however her replacement(which was brand new not refirb) just did this. It is uprooted and completely stock. The battery isn't dead. Just curious if anyone knew what could be going on. Thanks so much.
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Have you run the system updates? What did you use to 'uproot'?
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Mine was doing that today too, i turned off the "battery saver" in settings and it stopped. Just keep it on the nighttime one if you or her switched it.
Thanks. Will try. I mean it is not rooted phone went crazy and made uprooted lol also read online somewhere that the sd card might be the cause so gonna try everything bc she likes the phone but can't stand the lookups
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Maybe this: http://phandroid.com/2011/09/07/potential-fix-found-for-motorola-photon-4g-sleep-of-death-issue-forum-talk/
When I first got my photon I had that issue but the 154_5 build fixed that. (On most phones anyway) so you might try flashing the latest update from Juggs in the Dev section. See if that helps you any. Or you can check the build and see if you're on 45.3.7
I have been getting allot of random reboots, not while actually using the device but when it is just sitting there, on charger and off anyone have any experience with this?
Are these full reboots, with the LG and AT&T boot animations, or is it just the UI reloading? I havent ran into this at all on this phone. However, i have had an issue with the UI reloading with every Samsung device Ive ever had. Not sure what causes it or if your experiencing the same thing.
They are full reboots I normally catch it on the LG logo,I guess if no one else has come across it I'll go swap the phone out for another. Though my LG g2x had reboots till we had custom roms....
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I have had the same issue and so has my brother.
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g33k3r said:
I have had the same issue and so has my brother.
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I went and exchanged my phone today for another, so we will see if that helps it. I am not sure though because I had a LG G2X and it had random reboots as well, it was only fixed with custom roms and kernels later so assuming we get unlocked bootloaders I am sure that will be fixed but till then I am not sure if I am going to keep this phone or not....
cloudraker said:
Are these full reboots, with the LG and AT&T boot animations, or is it just the UI reloading? I havent ran into this at all on this phone. However, i have had an issue with the UI reloading with every Samsung device Ive ever had. Not sure what causes it or if your experiencing the same thing.
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Your talking about "redraws" it has to do with the launcher (TouchWiz) or in some cases, RAM.
slicingtaco said:
Your talking about "redraws" it has to do with the launcher (TouchWiz) or in some cases, RAM.
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Where as I do not use the stock launcher, I use NOVA and well we have 2 gigs of ram... Plus mine have certainly been full reboots and the G2x did this same thing... we need to just hope for am unlockedbootloader.
I have had 1 random reboot so far. Hope it doesn't happen again.
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I haven't seen any on my device. 11 days. Stock launcher.
All stock since Nov. 2nd. Zero reboots.
I returned my device for another, haven't seen a reboot so far.
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I've had reboots as well. Around 4 times now and purchased the phone nov. 3. a couple times it was when the phone is just sitting there on stand by. one time it was while posting a picture on instagram. Another was taking a picture and looking at the photos... and when it does re start, it will restart 2 or 3 times at a time, like i see the lg logo 3 times, then finally the "rethink possible" logo, then the phone boots up and while or just after my media scanning of my sdcard finishes, it will automatically restart again... and this happens 2 or 3 times. for some reason I feel like it has something to do with me 64gb sd card but am not sure, i used to think it had something to do with eco mode but phone has restarted while it wasnt activated too... dunno how to fix, hopefully an update will come for a fix :/
whoamanwtf said:
I returned my device for another, haven't seen a reboot so far.
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Same here. Must have been a hardware thing.
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I'm going to have to send mine in for warranty too, put a reboot logger on it and it's around 4-5 times per day. I should probably unroot it before I send it in I guess.
So my girlfriend is still on her Tbolt. She's never wanted me to root it or anything so still stock. Anyway since the ics update the phone has become next to useless. She was complaining about it being slow, laggy etc. I thought she was exaggerating but after messing with it myself ya its really bad. Super slow to do anything and backup media force closes every few minutes.
Just curious if this is an isolated incident or if others have similar issues? I told her to try a factory reset but she doesn't want to do that yet.
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broons said:
So my girlfriend is still on her Tbolt. She's never wanted me to root it or anything so still stock. Anyway since the ics update the phone has become next to useless. She was complaining about it being slow, laggy etc. I thought she was exaggerating but after messing with it myself ya its really bad. Super slow to do anything and backup media force closes every few minutes.
Just curious if this is an isolated incident or if others have similar issues? I told her to try a factory reset but she doesn't want to do that yet.
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My girlfriends phone apparently didn't take well to the update either. Hers never got FC's, but it froze a lot... especially on the lock screen. After a while, the screen started wigging out... it started scrolling around on its own and even made screen selections on its own.
Good thing I have a reliable source here that warned me about the ICS Goblins that come with the OTA and harass the user of the phone. I sent her phone in for an insurance claim and got her a new one and no more ICS Goblins harass her.
Disconnecktie, if you see this, thanks again!
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RBarnett09 said:
My girlfriends phone apparently didn't take well to the update either. Hers never got FC's, but it froze a lot... especially on the lock screen. After a while, the screen started wigging out... it started scrolling around on its own and even made screen selections on its own.
Good thing I have a reliable source here that warned me about the ICS Goblins that come with the OTA and harass the user of the phone. I sent her phone in for an insurance claim and got her a new one and no more ICS Goblins harass her.
Disconnecktie, if you see this, thanks again!
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You never know when they might sneak up on you.....
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