are you scared to ask for help or a stupid question? - Thunderbolt Q&A, Help & Troubleshooting

if you dont know if you should ask a question or post on here feel free to send me an IM on AIM.... the worst I will say is sorry I dont know and i will help you find out. The dev forms are getting pretty full with distracting questions for the devs so I thought while Im at work I will try and help with random questions. and who know maybe ul teach me something
Aim: TheJonDude
please keep it to thunderbolt related questions

People shouldn't be scared. Thats why these forums are here. There will always be internet assassins but people shouldn't be afraid of them. There are no stupid questions just stupid people.. Good service you will be doing though
Sent from my not a dream phone anymore cuz its my phone, phone

That's very cool of you. Though, most questions can be answered with a simple search on the forums.
Sent from my ADR6400L using XDA App

People would save themselves a lot of flaming if they would search before they ask, but yeah, that's cool of you to do.

kallyjk said:
That's very cool of you. Though, most questions can be answered with a simple search on the forums.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Unfortunately the search function on XDA isn't the easiest to use nor very helpful. I think it's cool though thejondude is offering his help.

At least through the app, the search is way too general and overall pretty crappy. Its frustrating to use for a new user like myself.
Sent from my Xoom using XDA Premium App

thanks guys i really dont mind the random IM's it helps pass the time at work

If anyone wants to email me ([email protected]) I will also be willing to help. I always have my phone and will usually get back to you rather quickly.
Sent from my ADR6400L using XDA App

Very gracious of you.
I'm sure some people would greatly appreciate your help.

I have had my TB for a week now... Can you please tell me how to turn it on and make a call? I have tried pressing on the screen hard and holding it that way for 10 seconds but it still doesn’t turn on. I would call Verizon for help but I can’t because my phone won’t turn on....
Thanks!
P.S. after I get it on can you tell me how to locate fried chicken restaurants near me using the GPS?
Thanks again!

Excellent thread sir. Im using ching's the perfect storm Rom and am wondering how to flash to different kernels. I see where to to find them, but how to I flash them? I'm sure I've overlooked several threads on how to.do this but frankly I'm tired of.looking!
Thank you
Sent from my ADR6400L using XDA App

presb2k said:
Excellent thread sir. Im using ching's the perfect storm Rom and am wondering how to flash to different kernels. I see where to to find them, but how to I flash them? I'm sure I've overlooked several threads on how to.do this but frankly I'm tired of.looking!
Thank you
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Just flash them the same way you flashed your Rom. That's all no complicated process or anything.
Sent from my ADR6400L using XDA App

Thanks for the thread. I use search and find most things but find it comforting there is help by individuals. Have certainly used it in the past.

bump im on aim going to lunch soon tho so catch me while u can

Thank you for this thread! I am rooted and have tried several roms and radios. My question is this: Is the check for updates function in phone settings a reliable way to determine if your phone is capable of receiving OTA updates? I noticed when I was on a leaked radio it would tell me that the update service was unavailable and to check back. When I returned to the stock radio it said there were no updates available. Tia!
P.S. I am currently on the stock rom and radio. I am aware that any official OTA updates may wipe my root and my ability to reroot.
Sent from my ADR6400L using Tapatalk

I'm also willing to answer PM's if anyone has personal or relationship problems they'd like to discuss.

Chillerman said:
Thank you for this thread! I am rooted and have tried several roms and radios. My question is this: Is the check for updates function in phone settings a reliable way to determine if your phone is capable of receiving OTA updates? I noticed when I was on a leaked radio it would tell me that the update service was unavailable and to check back. When I returned to the stock radio it said there were no updates available. Tia!
P.S. I am currently on the stock rom and radio. I am aware that any official OTA updates may wipe my root and my ability to reroot.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
In the past, if you did not have all of the bloatware, etc. that came on the phone (i.e. if you were not completely stock) you would have issues getting the OTA. Since you are back to stock, you should not have any issues, but I wouldn't necessarily say that "check for updates" is the best way to determine that. If you are completely stock, you will get the OTA, but I wouldn't say that check for updates is all that reliable if you have changed something.

HawkStream said:
I have had my TB for a week now... Can you please tell me how to turn it on and make a call? I have tried pressing on the screen hard and holding it that way for 10 seconds but it still doesn’t turn on. I would call Verizon for help but I can’t because my phone won’t turn on....
Thanks!
P.S. after I get it on can you tell me how to locate fried chicken restaurants near me using the GPS?
Thanks again!
Click to expand...
Click to collapse
Lambo... See one in every bunch. Ignore them, Keep up the work guys.
Sent from my ADR6400L using XDA App

spyderman09 said:
In the past, if you did not have all of the bloatware, etc. that came on the phone (i.e. if you were not completely stock) you would have issues getting the OTA. Since you are back to stock, you should not have any issues, but I wouldn't necessarily say that "check for updates" is the best way to determine that. If you are completely stock, you will get the OTA, but I wouldn't say that check for updates is all that reliable if you have changed something.
Click to expand...
Click to collapse
I am completely stock with the exception of root at the moment. Just curious if I will be able to deny OTA updates or they will automatically update my phone. With the OG Droid I was asked if I wanted to update or not. I don't want to lose root with no going back. Thanks.

I would assume so (that you can deny). I jumped on the Droid train a bit later but have always been asked (when I was all stock) to update.
Sent from my Thunderbolt

Related

OTA Update Question

I still have not accepted any ota's. Should I update? And will I still be able to temp root? Reason I'm wondering to update is because when i talk to other people they have trouble hearing me and they say I sound muffled, and was wondering if i update it will fix that issue. Thanks in advance.
mrjaydee82 said:
I still have not accepted any ota's. Should I update? And will I still be able to temp root? Reason I'm wondering to update is because when i talk to other people they have trouble hearing me and they say I sound muffled, and was wondering if i update it will fix that issue. Thanks in advance.
Click to expand...
Click to collapse
I'm not sure about that specific issue, but the OTA has done nothing but help I believe. It significantly boosted my battery life and doesn't close any root holes so nothing negative to worry about.
Same here. I still have root and various fixes were made with the update. But most devs still say not to update. But since HTC will be unlocking the boot loader I said what the hell and just did the updates.
Sent from my PG86100 using XDA App
All of the developers reccomend not accepting the OTA's. However it's your phone, so do as you need too. Just keep in mind that once you update you cannot revert back.
Well, it could complicate attaining root so I simply will not accept an OTA...but with an unlocked bootloader once custom roms come out I won't give a crap about a stock rooted rom...so...given the great things I've heard about these updates I would like to accept them...but I have years of conditioning telling me not to. So I won't. I recommend nobody else does either, but, as previously mentioned--It is your phone.
daneurysm said:
Well, it could complicate attaining root so I simply will not accept an OTA...but with an unlocked bootloader once custom roms come out I won't give a crap about a stock rooted rom...so...given the great things I've heard about these updates I would like to accept them...but I have years of conditioning telling me not to. So I won't. I recommend nobody else does either, but, as previously mentioned--It is your phone.
Click to expand...
Click to collapse
Same boat.......Must....fight.....urge.
hockeyfamily737 said:
Same boat.......Must....fight.....urge.
Click to expand...
Click to collapse
Tell me about it!!!!
Sent from my PG86100 using XDA App
I just took them. and I'm hoping it doesn't kill my ability to unlock if TeamWIN finds a way.
but I was trying to fit a wakelock issue that was killing my battery.
long story short. update didn't work either, it was something to do with battery indicator widgets and my wifi policy set to Never.
*Shrug*
I took them but I'm not taking anymore.
Jeremiah239 said:
I took them but I'm not taking anymore.
Click to expand...
Click to collapse
yeah, sure, "I can quit whenever I want"...
daneurysm said:
yeah, sure, "I can quit whenever I want"...
Click to expand...
Click to collapse
Haha
Sent from my E3D using Tapatalk

[Q] Is it even safe

I am by no means new to the rooting world, I have several android phones starting with the moto d1, d2, and an inc. After moving to the thunderbolt I am seeing people are having a lot of issues with rooting and what not else. My question is, is it even safe to root and flash ROMs at this time, or is it better to wait till the issues get worked out?
people who have issues are the ones who do not follow directions.
jmc2543 said:
I am by no means new to the rooting world, I have several android phones starting with the moto d1, d2, and an inc. After moving to the thunderbolt I am seeing people are having a lot of issues with rooting and what not else. My question is, is it even safe to root and flash ROMs at this time, or is it better to wait till the issues get worked out?
Click to expand...
Click to collapse
I have a rooted thunderbolt myself. I am using synergy's nightly Rom and I love it. My phone runs ten times better. I say go ahead and root. Just make sure you follow directions thoroughly.
Sent from my ADR6400L using Tapatalk
Exactly as stated above
I'm curious... Where did you get the idea a lot of people are having issues with rooting?
I'm referring to the talk of posts dedicated to people with bricked and non bricked phones, like at the top of the dev board.
Sent from my ADR6400L using XDA Premium App
jmc2543 said:
I'm referring to the talk of posts dedicated to people with bricked and non bricked phones, like at the top of the dev board.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
VERY old news... Nobody has conclusively got to the bottom of that issue. It's currently assumed that HTC used an off-spec eMMC chip in some of the earliest devices. Those tended to fail for some reason with the use of the original GB leak radio. I'm not sure why that thread is still stickied. The other thread relating to that was unstickied like 2 months ago.
Alot of the people I've seen that did get stuck in that boot loop, which was being called bricked, was resolved by simply flashing a different radio. I heard of some people actually having bricked devices, but not many. I am fairly new to a lot of this, in comparison to many others, but I have never had a problem that wasn't caused by my own stupidity.
Sent from my ADR6400L using Tapatalk
is it safe,its never safe its wether you want your phone to work or not,radios whete never the cause my first bolt bricked on stock out of the box in ten days,just either grow a set or leave it,if life was safe ypy would live in a box
Sent from my ADR6400L using XDA Premium App
Nothing in life is safe. Even breathing will kill you (eventually)
However, I do think more of the newbies that are cautious than the ones that just jump into thinks without thinking or knowing why they are rooting to begin with. So good for you Mr. OP
You will Never Know
I have not rooted my Thunderbolt (yet) but its not because I am afraid I might brick it .. I prefer to read as much as I can about it before diving in head first. I dont know if its "safe" but I do know the success rate is pretty good from what I have read, if you are not the kind to take short cuts.
I say go for it. Just make sure you do your homework first. Life is too short to live with bloatware.
Hot Carl said:
I have not rooted my Thunderbolt (yet) but its not because I am afraid I might brick it .. I prefer to read as much as I can about it before diving in head first. I dont know if its "safe" but I do know the success rate is pretty good from what I have read, if you are not the kind to take short cuts.
I say go for it. Just make sure you do your homework first. Life is too short to live with bloatware.
Click to expand...
Click to collapse
Looks like that's you're first post here! And I like what it has to say! Welcome to the community. Hope you enjoy it!
Exactly, well put, I've been rooted for a Cpl of months now and only boot looped once through my own stupitity. I flash rom's all the time. Root it!!!!
_Stomp_ said:
Alot of the people I've seen that did get stuck in that boot loop, which was being called bricked, was resolved by simply flashing a different radio. I heard of some people actually having bricked devices, but not many. I am fairly new to a lot of this, in comparison to many others, but I have never had a problem that wasn't caused by my own stupidity.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Sent from my HTC ThunderBolt using XDA Premium App

[Q] EVO 3D lagging, not as fast and smooth as before.

So I rooted my EVO 3D with unrEVOked, and I noticed some problems, so I went back to 100% complete stock. So after a couple of days, I started getting SMS errors and radio interfearances. Well I got it fixed a while ago, but it also lagged once in a while when I'm typing a message, sometimes scrolling through screens, when I make my phone go to sleep, it like sleeps then wakes up right away, but now it's been like around two weeks, and I've been having a little more lag when I'm typing a message, or making the phone go to sleep, so I have to keep restarting the phone to make it run smooth and fast. I updated the phone already, and idk if its the update or the root that messed up the phone, but if anyone knows HOW this happened, and how I can get rid of this lag, then PLEASE help me out, cause this lag is pissing me off. Thanks.
Root your phone again and get rid of that sprint crap...problem solved..hehe
Sent from my PG86100 using xda premium
But I updated my phone to the latest version. Can I still root it?
U can through HTC but u can't flash very much..just 2.3.4 stuff...do u have s-on or s-off?
Sent from my PG86100 using xda premium
Oh, well then how do I root it again? Cause I mean the lag pisses me off.
Go to htcdev.com and unlock your phone then find the Su zip in the dev section,then flash a recovery either twrp or cwm then u should be good...I'm assuming you have s-on correct?
Sent from my PG86100 using xda premium
Oh alrite then, nd yes I do.
Wait, and another thing, can I still root if I have 2.3.4??
Then yeah follow the directions from HTC then do the rest and flash 2.3.4 roms u won't be able to flash kernels yet but u will soon..should find some good roms from the devs
Sent from my PG86100 using xda premium
As long as u flash the Su zip then you will b rooted and flash a recovery I prefer twrp...go to the development section and there will b a walkthrough
For ya...
Sent from my PG86100 using xda premium
After you flash a recovery like twrp make sure you wipe everything including cache and the complete wipe of the phone before flashing any ROM, I think that's why your experiencing lag because you flashed over the stock ROM when you should of wiped everything before flashing.
Sent from my PG86100 using xda premium
Wait do I get the Su zip and walkthrough? Do I get it here or at HTC?
Wait, do I get the Su zip and walkthrough here, or at the HTC dev website?
Wait do I get the Su zip and walkthrough? Do I get it here or at HTC?
Well actually, my phone is 100% stock, like i Have nothing of root whatsoever.
Well, actually, my phone has nothing of root whatsoever, so its 100% stock.
You should make sure you know what your doing before trying things, You may end up with the most attractive paperweight around.
If you dont know what your doing you should NOT attempt things like this.
Hahaha you tell em Josh
Sent from my PG86100 using xda premium
Jdunig said:
You should make sure you know what your doing before trying things, You may end up with the most attractive paperweight around.
If you dont know what your doing you should NOT attempt things like this.
Click to expand...
Click to collapse
Well, most people that first come here don't know what they are doing. I think what you meant to say is, if you don't even know where or how to find a guide on rooting and flashing then before attempting anything, there is one thing you should do first. READ!!!! Read the stickies in the dev forum. Read the links in the stickies in the dev forum. Use Google to find as much info on the internet as you can before attempting anything!!! Please, for your own good read as much as you can. We cannot hold your hand through it. You need to be able to do this on your own. Read until you become familiar with the terminology. Then if you still don't understand come back here and ask. If you do that we will understand your questions better and you will understand the answers better. We all started out knowing nothing about this. I read on these forums for 2 years before posting anything. I am by no means a professional, but I do understand how to search for and find the answers to my questions.

Can tech support tell if I'm rooted over the phone?

I have a small echo-like noise now that I hear during phone calls on my phone. I think it is a hardware issue because I don't hear it on my bluetooth headset. I called Verizon 800 number the other night because I was wondering about the 4G outage and mentioned my audio problem while I was on the phone with her. She said if I call back from another phone, tech support would connect to my Thunderbolt and troubleshoot the audio problem, and if its unfixable they would send me another Thunderbolt.
I am wondering if I need to unroot before I do this....would tech support be able to tell if my phone was rooted and thus void the warranty and not be able to do anything for me? What should I do?
Bare minimum I'd install the stock rom on there, I don't believe they would dig far enough to see if fastboot is unlocked.
As for the title question Yes, they can tell if rooted.
I don't think they can tell Cuz I called yesterday Cuz my screen is messing up they called me back on another line and wanted me to do a factory reset but didn't know that I was already on GB
Sent from my ADR6400L using XDA App
motorcycle said:
As for the title question Yes, they can tell if rooted.
Click to expand...
Click to collapse
Tell us how
hallstevenson said:
Tell us how
Click to expand...
Click to collapse
The only thing I can think of, and I'm no expert or anything so this is just a guess, is that they could look at the software version of the phone, and if it isn't the latest, or a previous release for this phone, then they could speculate that you are rooted, though I don't think that alone would hold up in court if it ever came to that.
When the support rep told the OP that they would "connect to my Thunderbolt and troubleshoot the audio problem", I think they were going by the standard "don't call tech support from the phone that's having the issue" practice.
Can they remotely connect to our phones ? I wasn't aware that they could.
motorcycle said:
As for the title question Yes, they can tell if rooted.
Click to expand...
Click to collapse
Over the phone? Absolutely Not
Correct, that's what they said ("don't call tech support from the phone that's having the issue" practice.)
So should I still unroot to be safe before I call them or no....
What ROM are you using ?
Sent from my ADR6400L using XDA App
If you want to be on the safe side, make a nand backup, flash a stock ROM, call them, then restore the backup. I'll pretty sure they can't tell if you have a custom recovery.
Sent from my HTC Thunderbolt
hallstevenson said:
Tell us how
Click to expand...
Click to collapse
Don't know how they do it, (simple user here) and not the first time I've seen this asked or answered. If you're bored jump on every TB forum your on and I'm sure you'll find your curiosity satisfied. Maybe it was on BAMF? I could care less how they do it. (No ins here) Call technical support and ask them what rom your on and how dare they know that.
via my mind while guzzling beer.
dirtyfingers said:
Over the phone? Absolutely Not
Click to expand...
Click to collapse
On the device in question, yes, why not... again I don't care and was just offering what I've read.
via my mind while guzzling beer.
I'm on many forums similar to this, including Team Bamf, rootzwiki, etc and haven't read anything like this.
Sent from my ADR6400L using XDA App
hallstevenson said:
What ROM are you using ?
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Liquid AOSP 3.2.
I unrooted just to be safe and the tech rep never said anything and I got them to send me a new sim card and if that doesn't solve my problem (which I don't think it will), then they will send me a new thunderbolt.
When I rooted again after the phone call it wouldn't let me restore my rom and I got stuck in a boot loop. Luckily I had rom zip's on my sd card, so I installed one from scratch, reflashed cwm via rom mgr again, then it let me restore it.
Very weird, and I was terrified I jacked my phone up.
hallstevenson said:
I'm on many forums similar to this, including Team Bamf, rootzwiki, etc and haven't read anything like this.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Hmm keep looking, I won't be at a pc till tomorrow maybe. But like I said I have no way to confirm only what I've read which is what I do. And that was second hand information. As most of this is. I'm really trying to remember because I know these site searching's are lacking at best.
I just recently used to work for at&t customer care and if vzw is anything like them, the only way they can maybe tell is if you have an unlimited data plan plus unofficial tethering app. Or if you send it in for warranty/Asurion replacement. Otherwise i don't really see how they could see in any way if it was rooted
Sent from my HTC ThunderBolt using xda premium
project.self said:
I just recently used to work for at&t customer care and if vzw is anything like them, the only way they can maybe tell is if you have an unlimited data plan plus unofficial tethering app. Or if you send it in for warranty/Asurion replacement. Otherwise i don't really see how they could see in any way if it was rooted
Sent from my HTC ThunderBolt using xda premium
Click to expand...
Click to collapse
That is understandable, thank you. Still gotta get to my pc. I know people have called in on their rooted devices for certain reasons and been called out only to deny. And of course unroot before going in. For whatever reason. Sticking to it.
That's why I asked what ROM. A support rep could simply tell the person to read them a version # that will be different than "stock".
Sent from my ADR6400L using XDA App
hallstevenson said:
That's why I asked what ROM. A support rep could simply tell the person to read them a version # that will be different than "stock".
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
this is true, didn't think about that. You could always just write the stock version number before flashing to be safe
Sent from my HTC ThunderBolt using xda premium

[Q] Need help, AOKP w/ Lazypanda issue

OK, apparently I can't post in the development forums cuz I usually find my info via searches and don't need to post. I can't find an answer to my question or a solution, so I am posting here.
I have AOKP installed and then did Lazypanda. Well, now that Lazypanda ran it prompts Hands-free activation. The problem is I get the com.android.phone FC and that kills the activation, and I can't get it to run. *#*#4636#*#* works but I don't know if that will help me. I need a way to get Hands-Free Activation to run AFTER boot process is complete.
Mahalo in advance!
Flash a sense based rom for it to connect to the network. The force close at start up is normal for the cm based stuff.
Sent from my PC36100 using xda app-developers app
I was hoping to avoid reflashing.
U know that to avoid issues like this u were supposed to use lazypanda s-off w/ a stock sense rom?
Just flash a sense rom and activate your phone man, c'mon.
Is there a choice to do activation from the settings menu? That would be the easiest choice
Or nandroid, and flash a sense rom. It will only take 10 minutes.
Edit: actually you probably need to end up on the phone with sprint after lazy panda so you need to be on a sense rom for the dialer codes to work properly. Even if your phone does hands free on aokp you probably still won't be able to make a call without their help.
Edit 2 : ninja ^^^
Sent from my PC36100 using xda app-developers app
It says right on the first page that you need to be on the stock rom. End of story. Just follow the instructions that way you don't mess up your phone.
I know, I am being lazy.
You could have been done by now and back up and running
Bandwidth is on premium, until LTE is up, here at my place. Between all the games and video streams to the tv, < 3Mbps gets taken up fast. I have to wait until everyone is asleep before I can do any real downloads.
Mahalo for the help people! (Thanked all the critics!) :silly:
Just FYI, the ROM dl is going to take 2 Hours!!:crying:
That's lame, I always keep a stock rom on hand, ya never know when you will need it.
metalfan78 said:
That's lame, I always keep a stock rom on hand, ya never know when you will need it.
Click to expand...
Click to collapse
Same here. I always keep my stock rooted nandroid.
Sent from my PC36100 using xda app-developers app

Categories

Resources