[Q] Why is my phone is randomly cutting off? - Thunderbolt Q&A, Help & Troubleshooting

Over the past week or so my phone has decided just to cut off while in my pocket, it turns back on right away. I can't seem to pinpoint any particular time that it turns off because I don't know it's off until I look at, although oddly it seems to happen only when I am at home. It is rooted and running BAMF with new radio and the default BAMF kernal. Also there was a full cell phone coverage outage in my area recently if it has anything to do with the new radio.

Possibly overclocked your kernel too much? Or maybe with the new BAMF feature of waking your phone on the volume keys you are waking and rebooting your phone without realizing it?

Thanks for the reply, I will try changing kernal settings and see if I notice any change.

fireminion said:
new radio
Click to expand...
Click to collapse
There's your problem, I'll bet.
I was fine with the "old" (original) radio revision, but I upgraded to the rooted, but otherwise stock "leaked" version, which included the new radio stuff. It seemed to be fine at home, but I was travelling out of town today, and it rebooted at least 5 times this morning. 3 of those times, without having really done anything with the phone. After a reboot, I'd connect to the WiFi at that site, then just let the phone sit on the table - it would reboot again within an hour. I did try with cell set to both LTE+CDMA and CDMA (auto), didn't seem to make a difference. Maybe it depends on what brand of local BSS/BTS (Nortel, Lucent, Motorola).
So, I flashed the old radio back on (didn't change anything else). It went the rest of the day without rebooting.
I realize this is just one anecdotal bit of data, but it sure points to the new radio, in my case. If you look around, others have blamed reboots on the new radio release, too.

Related

new Sprint ROM a disgrace!

Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
I haven't had any of those problems.
WM6 lag is basically gone now and the keyboard lag is gone.
Everything is WAY more responsive and the memory leaks seem better so far.
The memory "leak" / Cacheing is more managable, and the device isn't as laggy.
I've had no problems at all. I'm loving it.
cbunting said:
Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
Click to expand...
Click to collapse
my MOGUL also goes into Perminant sleep if I let it sit.
i've had to take out the battery about 4 times just today.
anyone know why this could be?
Me too
Got the same problem installed last night. Woke up got into the car and checked phone sleeping had to soft start. Then same thing at least 3 times today. Also watched a short video in MP and it was show a few sec then sleep. Soft start and then you could watch it. Seems like after being on for a couple of hrs phone runs out of memory or something a freezes up?
claude9039u said:
Got the same problem installed last night. Woke up got into the car and checked phone sleeping had to soft start. Then same thing at least 3 times today. Also watched a short video in MP and it was show a few sec then sleep. Soft start and then you could watch it. Seems like after being on for a couple of hrs phone runs out of memory or something a freezes up?
Click to expand...
Click to collapse
Check your power setting setup, maybe it's set to turn the device completely off after 1min etc... For some reason my phone never shut off even if I let it set idle for more than 30 mins like it was set to do. Perhaps with the ROM update it actually does what it's supposed to now. Just an idea.
it's not supposed to TURN OFF as in shut down, it's just supposed to sleep. and it never comes out of sleeping mode. i've had numerous other problems, with bluetooth, etc... going back to Colonels rom, which was much more dependable.
cbunting said:
Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
Click to expand...
Click to collapse
i too loaded it yesterday as well, but i want to wonder if you did a hard reset before you installed the rom. i did it, and it gave me no problems at all with radio version 1.47.00... oh, and the phone automatically cuts off when the alarm goes off while you charge it overnight (a big no-no, but you probably know this as well, but i ain't mad at ya). if you got anything, feel free to PM me. thanks in advance.
Thesian said:
The memory "leak" / Cacheing is more managable, and the device isn't as laggy.
I've had no problems at all. I'm loving it.
Click to expand...
Click to collapse
Mine's still leaking, badly too.
Any of you try to use BT on this new rom?
If you did you'd know that this rom is worthless
-mark
The culprit appears to be the 1.47 radio. The 1.47 radio coupled with any rom version will experiance sleeping, bt and other problems.... so I am rolling back to 1.40 radio to see how it acts
As a tech in a corporate sprint store, i'd be interested in the details behind this "sleep mode" issue. What are ppl running? How can I, in the store, reproduce the problem? Is it reproducable on command or guaranteed, or is it hit or miss?
As I've said, I have the new Rom and Radio, and have no new issues, and the memory "leak" / cache issue isn't gone, but its definetly not as bad, the OS even seems to have a SLIGHTLY smaller ram foot print... maybe just a few megs smaller, but smaller on my device.
cbunting said:
The culprit appears to be the 1.47 radio. The 1.47 radio coupled with any rom version will experiance sleeping, bt and other problems.... so I am rolling back to 1.40 radio to see how it acts
Click to expand...
Click to collapse
I tried that. The 1.40 radio with the new ROM still had all the new bugs.
D-pad cutting in and out...
I have found that if I push the power button to put the phone to sleep when it stops working, then turn back on, the d-pad works again. This seems to get it back to working. I wish that they could just get it right...
Jim
How do you get the new ROM?
I haven't updated yet, plan to over the weekend, but I would suggest anyone having problems to stop and consider their setup first...
What programs are installed that could cause problems?
What registry hacks have been done that may cause problems?
What configuration settings might need reset that may cause problems?
For example, after a hard reset, Enhanced Network over USB is enabled by default, and this often causes Active Sync to have issues. Likewise, power management tweaks will have reverted to defaults and you may like a more finely tuned setup.
As for memory leaks being better/worse, you may have programs installed that are out of date/buggy.
I realize it's easier to jump on the "this sucks" bandwagon, but it doesn't help you or other users with legitimate problems when no consideration is given to what is causing a given problem.
These situations are precisely why the instructions tell you that EVERYTHING will be erased. This is a good thing since it forces you to clean house, but it also means you have to pay attention to those things you often neglect or may have changed ages ago and forgotten.
Finally, if all else fails, try the ROM update again. Sometimes things go wrong.
Sorry if this seems like a rant, I just want people having issues to place blame where it truly belongs. After considering these matters, if you still have problems, definitely let HTC and the rest of us know.
Best Regards,
Aaron
Sorry, it's not anybody's installed programs. The bugs show up with nothing else but the bare ROM.
It's a train wreck.
There are more details on ppcgeeks and pdaphonehome -
http://forum.ppcgeeks.com/showthread.php?t=10366
Basically, on a stock ppc-6800 phone with nothing else installed, the BT keeps shutting off.. For me whenever a call comes in or after using my headset for a few minutes on an outgoing call...
-mark
Clean rom, nothign changed at all, it sucks, clearly. We are the beta testers obviously, as usual, with most products today
I installed the new ROM after backing up with SPB Backup, then installed my backup file back on and I haven't noticed any issues. I don't use bluetooth however, so I can comment on that. But, I haven't had the sleep issue others are describing either.

[Q] Data Loss Ruining my GB experience :(

Hey,
I've been experiencing data connection loss on CM7-14/29, latest VGB, and PP (all MTD/AOSP GB ROMs).
Issue: Randomly, during the day, my internet dies, SMS/Voice appears unaffected.
This results in no connectivity on any apps, the 3G symbol is still there, but is white.
Turning it into airplane mode for 15s or so and then turning it back seems to fix the problem.
Attempted resolutions:
- Wifi sleep policy set to "never"
- Wifi sleep policy in spare parts set to "never"
- ESN swapped twice.
Anybody have any idea on what the hell I can do? BTW: My wifi is almost never on, so I don't think it's related to the WIFI handing off to 3G issue, because I RARELY use WIFI, and this happens (just happened again like 10 minutes ago), and there's no networks here it can even connect to, AND it's disabled.
I'm completely getting killed by this connection issue, b/c it stops randomly, then I don't get e-mail until I take notice that I'm not getting e-mail .
Pretty sure I'd take the SD card corruption issue AND the voice issue over this problem... :'(.
Problem resembles the invalild key issue that happens when switching ROMs, but the ESN swap twice (after two different ROMs were installed) seems to have ruled that out...or maybe I'm not doing something right about the ESN swap? Does the OTHER phone have to be activated during its time?
Anybody have any other fixes I can try?
EDIT:
Problem persists on all MTD AOSP GB ROMs, but right now I'm on CM7-29 with the EC09 modem, ESN swapped after modem flash.
Syndacate said:
Hey,
I've been experiencing data connection loss on CM7-14/29, latest VGB, and PP (all MTD/AOSP GB ROMs).
Issue: Randomly, during the day, my internet dies, SMS/Voice appears unaffected.
This results in no connectivity on any apps, the 3G symbol is still there, but is white.
Turning it into airplane mode for 15s or so and then turning it back seems to fix the problem.
Attempted resolutions:
- Wifi sleep policy set to "never"
- Wifi sleep policy in spare parts set to "never"
- ESN swapped twice.
Anybody have any idea on what the hell I can do? BTW: My wifi is almost never on, so I don't think it's related to the WIFI handing off to 3G issue, because I RARELY use WIFI, and this happens (just happened again like 10 minutes ago), and there's no networks here it can even connect to, AND it's disabled.
I'm completely getting killed by this connection issue, b/c it stops randomly, then I don't get e-mail until I take notice that I'm not getting e-mail .
Pretty sure I'd take the SD card corruption issue AND the voice issue over this problem... :'(.
Problem resembles the invalild key issue that happens when switching ROMs, but the ESN swap twice (after two different ROMs were installed) seems to have ruled that out...or maybe I'm not doing something right about the ESN swap? Does the OTHER phone have to be activated during its time?
Anybody have any other fixes I can try?
EDIT:
Problem persists on all MTD AOSP GB ROMs, but right now I'm on CM7-29 with the EC09 modem, ESN swapped after modem flash.
Click to expand...
Click to collapse
I had the same problem try flashing back to a VZW rom (dl09,eb01, or ed05) and run it for a day and see if you have the same problem...I did and brought it into Verizon none the less with eb01...(not an official Verizon release) and they confirmed my modem was hosed...they over night'd me a new one and I sent the old one back with eb01 on it and they never gave me a problem!
Sent from my SCH-I500 using XDA App
efan450 said:
I had the same problem try flashing back to a VZW rom (dl09,eb01, or ed05) and run it for a day and see if you have the same problem...I did and brought it into Verizon none the less with eb01...(not an official Verizon release) and they confirmed my modem was hosed...they over night'd me a new one and I sent the old one back with eb01 on it and they never gave me a problem!
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
I ran UKB 2.1 for like a week, last week. Not a hiccup. I don't think this is a HW issue, had no problems on UKB, nor OEM Froyo, nor OEM Eclair.
This is the second one (first one's camera HW was dead after like 2 weeks of use, verified by VZW), I really think the modem HW is fine, that's an issue with my setup or my process of flashing or something along those lines, still possibly key related for the authentication keys with Verizon if I'm not doing something right in the ESN swap process.
Maybe I'll try pushing a non-EC09 modem tonight (like ED05) and see if that fixes the issue, any other modems I should try? This problem sucks, just went to lunch, came back, no data *sigh*. Posted this right before I left for lunch (about 1.5 hours ago), right after it happened earlier...
Syndacate said:
I ran UKB 2.1 for like a week, last week. Not a hiccup. I don't think this is a HW issue, had no problems on UKB, nor OEM Froyo, nor OEM Eclair.
This is the second one (first one's camera HW was dead after like 2 weeks of use, verified by VZW), I really think the modem HW is fine, that's an issue with my setup or my process of flashing or something along those lines, still possibly key related for the authentication keys with Verizon if I'm not doing something right in the ESN swap process.
Maybe I'll try pushing a non-EC09 modem tonight (like ED05) and see if that fixes the issue, any other modems I should try? This problem sucks, just went to lunch, came back, no data *sigh*. Posted this right before I left for lunch (about 1.5 hours ago), right after it happened earlier...
Click to expand...
Click to collapse
idk man doesn't sound good. I am getting a replacement for mine (i somehow fried my modem/data or something?), but I just may never flash a rom again because ever since I started flashing my modem has become worse and worse... and now it is completely fried.
I have tried flashing a million modems before without a change, so I doubt that will help you. I would just recommend going BACK to what worked, and sticking with it, or you could fry your **** like I did.
i'm on miui 8.19 and every once in awhile i get a force close for android.phone and my 3g disappears too
I always had very weird data problems on 2.3 MIUI/CM7. The market would hang constantly or the browser would. I'd have to turn on airplane mode etc to get it back to normal.
Elluzion said:
idk man doesn't sound good. I am getting a replacement for mine (i somehow fried my modem/data or something?), but I just may never flash a rom again because ever since I started flashing my modem has become worse and worse... and now it is completely fried.
I have tried flashing a million modems before without a change, so I doubt that will help you. I would just recommend going BACK to what worked, and sticking with it, or you could fry your **** like I did.
Click to expand...
Click to collapse
Umm...ok.
Not trying to be a **** here but flashing the modem software has no impact on the modem hardware itself. Now, it is possible for modem firmware with an issue to cause damage, however, this is unlikely. The modem images are proprietary blobs swiped from OEMs, they're not tweaked by hackers in the Android community. I'm sure some OEM could figure out how to cause damage with one, but realistically they should be fine, even if the OEM was trying to kill it.
If your modem is getting worse and worse, regardless of what you did, it sounds like you had a hardware issue from the start. If that's the case, I'd suggest getting your phone replaced by VZW.
I would be extremely surprised if our problems are related. I'll keep it in mind, though.
T Nigs said:
i'm on miui 8.19 and every once in awhile i get a force close for android.phone and my 3g disappears too
Click to expand...
Click to collapse
Force close on what?
I don't get any force close, 3G just silently fades (not completely, goes from green to white). It still shows 1x or 3G accordingly, though. It's just white, hence, useless. Airplane mode for 10s fixes it.
Does this only happen on MIUI? Mine is pretty bad, happens like once an hour.
DevinLeFevere said:
I always had very weird data problems on 2.3 MIUI/CM7. The market would hang constantly or the browser would. I'd have to turn on airplane mode etc to get it back to normal.
Click to expand...
Click to collapse
Yeah, I expect either of them to glitch or hang if there's no network connection present, I have no issues with that. I have an issue with the fact that there is no network connection present .

[Q] Suddenly not getting any signal at all for no discernible reason

Ok, so here's the scoop.
Earlier today for no reason that I can pinpoint I lost all Cellular connectivity on my photon while at work. No calling, no 3G, etc. I figured it was just a hiccup or possibly that they where working on the towers in my area and that it would eventually just come back up.
That was over 12 hours ago, and I have already traveled from work, to home and still no change.
I began to think that maybe my PRL was out of date, so I flashed back to a blur based Rom that has worked for me in the past (I normally use CWM7.2 and moved to Imperium_Initiative_v1.0.5 to try and do this) and tried to initiate the update there.
Still, no results. Not only would the PRL & profile not update but I got a general "NETWORK_ERROR" every time I attempted to do so.
I'm getting a little desperate because I really need to have my phone active for work and other reasons.
I've already restored old NAND backups, restarted the phone numerous times, and so far nothing is working...
If it is indeed a PRL issue, is there a way to manually flash an updated version onto the phone?
Any help that anyone can offer is greatly appreciated!
-Timboman
P.S. The only major change that has been made to the phone recently was I purchased a new extended battery about a month back. It's been working great since I broke it in, and have no so much as flashed a new rom image since I got it. It's the Trexcell Motorola Photon 3570mah Extended Battery.
Well I decided to bite the bullet and do a full re-lock and stock re-flash and I now have gotten my signal back.
Still have no idea why it happened to begin with, but I have apparently solved my issue.
If anyone can give me a reason this might have happened then at least this topic can be of future use to someone else.
-Timboman
Timboman said:
Well I decided to bite the bullet and do a full re-lock and stock re-flash and I now have gotten my signal back.
Still have no idea why it happened to begin with, but I have apparently solved my issue.
If anyone can give me a reason this might have happened then at least this topic can be of future use to someone else.
-Timboman
Click to expand...
Click to collapse
This happened to me once while on cm7, again, for no apparent reason. After being baffled for an hour i got pissed and went to bed thinking my radio died. Signal was back by morning. Id be willing to bet yours would have come back too. Pawn it off as a hiccup and keep flashin stuffs.
Sent from my MB855 using XDA

[Q] random reboots

Ok I have been having an issue where my phone randomly reboots or completely powers off. This started after I started using newtsone ics ROM. It was suggested I try other ics roms which I did and then it was suggested I switch back to a gb ROM which I did. However it is still doing it. I thought maybe the battery was lose and it was losing power so I tried to wedge a small piece of paper in there to make a tight fit but that didn't work. It doesn't do this if connected to a power source and I don't have a battery to test my battery theory. Has anyone else had this issue or have any ideas on how to fix it? My newest issue now also is that texts don't come through. They only come through when I make a call then six or seven of them will finally come through. Any thoughts? I'm hboot 1.40 s-off and running the latest radio.
Are you overclocked?
Sent from this 3D thing
Try this
http://forum.xda-developers.com/showpost.php?p=10878511&postcount=8311
#Root-Hack_Mod*Always\
Ye I gR this.before too. r u using boost or virgin mobile. also reflash your radio. I was having reboot issues with the baseband 1216 but it was because I didn't use freezas all in one. my pro wasent right now I have 1.43_003 where I had 1.24_003
No I'm not overclocked and not on boost or virgin. I don't know if mentioned it before in my first post, but it only does this when the phone is sitting idle and the screen is off. If I unlock the phone and the screen is on, actively using it, or it's on the charger then it's fine. I'm going to try reflashing the radio or going back to my old one and see if I have any luck with that. Anything else you can think of in the mean time let me know.

Reboots when trying to connect to wifi and/or data

So here's what's going on...
I was working outside today, out of range of my router, and I noticed that my phone was..... rather warm. I have the OtterBox case without the holster, so if I can tell it's hot, I know something is wrong. I checked my connections, and my EVO was refusing to recognize any close networks (mine or my neighbors') and there was no data connection to boot. I've been running the CM 10.1 M2 for a week or so, but I hadn't made any changes to the ROM or kernel or anything in well over a week.
As a typical PC user, my first thought was "restart". I mean, it's barely functional as it is; how much worse can it get?
That was 8 hrs ago. I've re-installed all of my Nandroids (the one I made before flashing my first ROM, a MeanBean, and a CM backup) to no avail. Those don't even make it past the boot ani. The most recent CM nightly gets the furthest; if I can skip Wifi and Google account setup, I can get about 2 minutes out of it before the back (right above the kickstand) gets remarkably hot and the phone locks and reboots. I've downgraded TWRP to 2.3.3.0 and wiped that way. I'm just short of going the RUU route, but I'm S-Off so I don't know the effect that might have.
I'm looking for any answers you may have, forum. Could it be a faulty wifi radio causing the issue? If so, why can't I get any data connections either?
Headed to bed for tonight; here's hoping we can get it worked out soon. Back on the Opti S for tomorrow. Thanks in advance!

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