Hi, I've had my SGS2 for around 3 weeks now, and in that period I have had 2 random shut downs.
The first time it happened I was using the original firmware out of the box. The second time it happened (yesterday) I was using the latest firmware via Kies.
The phone is unlocked and unbranded from buymobilephones.net (UK), and I'm on the T-Mobile UK network.
The phone is NOT rooted and I am not overclocking.
Is my phone faulty or is this a software problem? Baring in mind this has only happened twice in the past 3 weeks.
backup data and factory reset would be my first step.
Followed by a return to the store .
jje
JJEgan said:
backup data and factory reset would be my first step.
Followed by a return to the store .
jje
Click to expand...
Click to collapse
Cheers, just did a factory reset. Should I ring Samsung to fix the phone (comes with 12 month warranty) or return it to the online retailer? Not sure what to do.
Just send it off to sammy
Sent from my MB860 using XDA App
... 2 shut downs in 3 weeks?
It's not faulty.
Your contract is with the retailer not Samsung .
I would see if phone restarts again before returning it .
But would inform the retailer of the problem to be within 28 days .
jje
drm111 said:
... 2 shut downs in 3 weeks?
It's not faulty.
Click to expand...
Click to collapse
I've owned several phones over the past 15 years and I've never had such problems before, even with my previous Android the Orange San Francisco. Seriously, if I have a £500 phone I don't expect it to shut down randomly even it it's only twice in 3 weeks. I've missed some important calls and texts because my phone has shut down without me knowing.
JJEgan said:
Your contract is with the retailer not Samsung .
I would see if phone restarts again before returning it .
But would inform the retailer of the problem to be within 28 days .
jje
Click to expand...
Click to collapse
roharia said:
Just send it off to sammy
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Alright cheers, I'll ring buymobilephones.net and see what they say.
beggin said:
Hi, I've had my SGS2 for around 3 weeks now, and in that period I have had 2 random shut downs.
The first time it happened I was using the original firmware out of the box. The second time it happened (yesterday) I was using the latest firmware via Kies.
The phone is unlocked and unbranded from buymobilephones.net (UK), and I'm on the T-Mobile UK network.
The phone is NOT rooted and I am not overclocking.
Is my phone faulty or is this a software problem? Baring in mind this has only happened twice in the past 3 weeks.
Click to expand...
Click to collapse
I think you mean two weeks ago.....
If it continues, you may have a faulty one.
Well I have the same issue, it's in my pocket, next thing when I push the power button the screen just stays black.
Have to hold down the power button to drop it and then restart it.
Sooo, I had this happen once when it was on the table which took the phone in my pocket out the mix.
In the end I tried the battery fix with some geckostrip (that rubber easy removable strip you use on the back of phones to stop them sliding)
I put the strip on the underside (opposite of the connections) and wrapped it around the back (facing the cover).
This makes for a VERY tight snug fit in the unit.
It has now been 2 weeks without one single shutdown...so as much as I thought "this must be software or hardware related", it looks like it very well may be "hardware related" on the battery front.
For those who still have this issue try what I did and let us know your findings.
Cheers
Sheldon
Update: Okay never mind on the battery thing, phone lasted 2 weeks but just blacked out again.....
I had the same problem for many months but it stopped after I uninstallrd dolphin hd browser. No idea if coincidence or not but read a few others with sgs2 and dolphin installed had same problem. Do you by chance have it installed?
Sent from my GT-I9100 using XDA App
I've actually experienced problems similar to this twice now with my SII.
First time was straight out of the box. I charged it up and then took it travelling with me. I kept taking it out of my pocket to find out it had turned off. I thought it was my fault with the power button being in a bit of a silly place. But then it turned off whilst it was lying on my desk or in my hand whilst I was using it. Whenever it turned back on again the battery usage history showed a big sudden drop (10+%) in battery level and then it would increase slowly for a while after. Spoke to O2-UK and they got me to do a software reset and then a hardware reset when it reoccurred, which didn't fix the problem either. They then did a next day replacement.
After I got the most recent update to TW I started to experience times when I'd come to unlock my phone but the screen would stay black. It would, however, give haptic feedback when I pressed the power button but not respond to touch. I recently did a software reset of my phone due to another problem (it kept thinking it was docking this time - but stopped on the day I took it into the O2 Shop) and haven't experienced this since.
For so expensive device I expect only 2 "legal" reasons to shut down while running stock ROM with no additional software or changed hardware (i.e. battery):
1. Battery went completly empty (or as empty as power saving settings allow)
2. I forced it to shut down via power button
If it shuts down on its own under this conditions, first doubt is faulty hardware.
And then it should be quickly replaced by provider/shop/wherever it came from.
Everything else might raise doubt in faulty piece of additional software.
Have had similar issues. Uninstalled the go weather app / widget and nothing since. Might just be a coincidence though.
Sent from my GT-I9100 using Tapatalk
So I've read about this "sleep of death" that sounds like the same thing as what this is.
It appears to affect a wide margin of Samsung devices over time.
One post suggested it was because WIFI activates while the screen is off and the device is in sleep mode, thus blaming the like of apps such as Juice Defender and WIFI managment built into gingerbread.
I have uninstalled gingerbread, enabled watchdog to monitor utilization (out of curiosity) and set the WIFI sleep mode to NEVER.
One day down without a issue, I'll see what happens over the next few weeks.
-Sheldon
I heard that frequent shutdown/reboots happens with 2.3.6 release.
If you got it, better go back to 2.3.5 or earlier. Iit worked for me.
I have 2.3.4 and i get these problems once a month or so.
Wy OH has the same firmware but she gets a random shutdown once a week. We both have the 1900 Anker battery (not stock one) - weird. I am going to try a different ROm and see if it makes a difference.
same issue but after i have deleted à few apps the issue was gone...?
Sent from my GT-I9100 using xda premium
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
guys im having the same issue too. its happened like 2 times in a month now. it previously happened when i was on 2.3.3 and stock ROM.
today it just happenned again even after being on superatmos 2.1, on 2.3.6.
whats going on?
Related
Is my fascinate defective? Why does my back button randomly press itself? In fact, it seems like it's doing it as a long press sometimes since pressing the power button takes a random screen shot!
I've posted about this before, but this issue came from EB01. Surely others are experiencing such a thing!
This happened to me on stock DI01. I don't know why, but all of a sudden one day, it started doing those phantom presses. For me it was the back button and menu button. I also had a hard time long-pressing the home button to pull up the recent app list.
I have insurance through Verizon, so I just took it into the store, and they ordered a refurbished replacement for me. I didn't have to turn in my phone until the new one came.
It's a different story if you go directly to Samsung. Through them, you are without your phone for 6 days (2 days shipping there, 2 days repair, and 2 days shipping back), and no temporary phone is provided. I was only going to do that as a last resort, but Verizon actually came through.
The end result is that the new phone is definitely better, and I can tell there's a difference in the button response - not in a bad way, though. It's a more "solid" experience as opposed to the previous phone being more finicky.
I have this same issue as well, and have had it pop up on me well before EB01. It's not all the time, but it happens often enough that it's annoying as hell.
Anyone happen to know of a software based solution? Considering all of the rooting/etc. I've done to my phone, I don't know how feasible it is to get replacement hardware..
Skyh said:
I have this same issue as well, and have had it pop up on me well before EB01. It's not all the time, but it happens often enough that it's annoying as hell.
Anyone happen to know of a software based solution? Considering all of the rooting/etc. I've done to my phone, I don't know how feasible it is to get replacement hardware..
Click to expand...
Click to collapse
I believe that if you were to odin back to stock (or any official OTA update) that they wouldn't know you'd ever been rooted.
Superclean 2.4 Voodoo - VA Green
I have the same issue. In fact, it just happened a few minutes ago. Sometimes it only had one phantom press, other times it will go spastic. When the latter happens I have to press the back button to make it stop.
I'm glad I'm not the only with this issue. Looks like I'm calling for a replacement tomorrow.
Sent from my SCH-I500
Joshuaboyzn said:
I believe that if you were to odin back to stock (or any official OTA update) that they wouldn't know you'd ever been rooted.
Superclean 2.4 Voodoo - VA Green
Click to expand...
Click to collapse
That's what I did. I was rooted and removed a bunch of the VZW bloat when I first started seeing it. I ended up flashing an Odin package for stock/unrooted DI01 onto the phone to make sure that rooting didn't cause the problem. It still ended up happening on stock. I took it in to Verizon and had them look at it, and they were none the wiser. It's been a couple of months now, and I've heard nothing about my returned phone.
Both the DI01 and DL09 Odin packages should be available in the development forum. Be sure to disable voodoo (if you are using it) before you use Odin.
Domush said:
I have the same issue. In fact, it just happened a few minutes ago. Sometimes it only had one phantom press, other times it will go spastic. When the latter happens I have to press the back button to make it stop.
I'm glad I'm not the only with this issue. Looks like I'm calling for a replacement tomorrow.
Sent from my SCH-I500
Click to expand...
Click to collapse
I just hate the idea of getting a refurbished phone. I sure hope this is a software issue.
Doesnt verizon insurance go through asurion or something like that
Blue Super Froyo
Verizon should be quite familiar with this problem at this point. This problem ran wild on the OG Moto Droid. I've had family members return their phones and within the first year get replacements per warranty (factory defect).
The problem stems from either using a charger that doesn't have a USB module (aka doesn't require you to plug the USB data cable into a charger brick) or from improperly plugging in your phone (for instance, not putting the phone in a dock completely or having the USB connection slip partially). The unusual changes in voltage kill these smartphones and cause them to almost short-circuit, resulting in the "ghost" phenomenon. Many people have had this problem within the last couple of years and have found this to be the culprit. Just google "Ghost Droid" for more information.
WhiteRocks said:
Doesnt verizon insurance go through asurion or something like that
Blue Super Froyo
Click to expand...
Click to collapse
Verizon's insurance does go through Asurion. That's not what I did, however. I told Verizon I didn't want to make an Asurion claim (which comes with a $89 deductible). They said I could go through them for the Samsung warranty. They sent me the replacement and then I sent back my phone (like you do when you make an Asurion claim), but there was do deductible or charge for it.
Now, they might have only said this because I have the extra protection through them. I can't guarantee they will do this for everybody.
Zerg The Bear said:
Verizon's insurance does go through Asurion. That's not what I did, however. I told Verizon I didn't want to make an Asurion claim (which comes with a $89 deductible). They said I could go through them for the Samsung warranty. They sent me the replacement and then I sent back my phone (like you do when you make an Asurion claim), but there was do deductible or charge for it.
Now, they might have only said this because I have the extra protection through them. I can't guarantee they will do this for everybody.
Click to expand...
Click to collapse
Your phone comes with a 1 year warranty from Samsung for hardware issues. Assurion picks up if the user damages the phone, like dropping it or water damage.
Update for anyone following this thread..
I got a replacement phone and restored via nandroid, ensuring identical software. The phantom button presses are gone! So, it seems the button presses are indeed a hardware failure, not software related. If you have phantom button presses, get a replacement phone and save yourself some grief.
Cheers
Sent from my SCH-I500
Ugh, I'm getting them too. Really don't feel like getting a fourth refurbished fascinate.
Sent from my SCH-I500 using XDA App
Dammit. I assumed it was software since this only started happening when I switched to froyo. The kernel is buggy and I figured this would go away once the devs bring us ones from proper source.
I guess my days of not safely removing from PC are catching up to me.
Sent from my SCH-I500 using XDA App
The only thing I've noticed on my phone is my power/sleep button sometimes randomly takes screen shots instead of going to sleep, which I thought I read was the back key sticking, is this similar to what everyone is experiencing with these phantom button presses? Mine isn't backing out of programs or anything?
I've had these phantom button presses on mine on and off since I got the phone. Even before I rooted it. I always assumed it was because the soft keys were dirty/oily and were incorrectly registering touches. Wiping off my phone has always taken care of the problem.
My fascinate has infrequently done this over the last several months. Today, the stupid thing started pressing the back button every few seconds. Rebooted several times. No improvement. Switched kernels. No improvement.
I decided to try to see if this is software or hardware. Rebooted to CWR and left it setting on one of the options. Right now it has been setting for about 10+ min and no random back buttons have been pressed. My thinking is, if this is a hardware bug it should have selected the highlighted option since the back button is used as the select in CWR.
Anyone have any ideas?
I think I might try a clean reload starting from the stock ODIN when I get home.
Phone is rooted and running SC 2.9 Voodoo Kernel, voodoo disabled.
I have this issue really bad ever since upgrading to Gingerbread...
If I use Odin to flash back to the Stock Verizon 2.2 the issue disappears, but if I flash any gingerbread, doesn't matter if its VGB or one of the CM7 nightlies, the phone presses the back and menu button pretty consistently and also if you remove the battery for any reason at all, it loses or forgets a lot of apps that you may have installed (Live Wallpapers for instance) and also takes 3-5 reboots or power down cycles to finally boot up NOT in Safe Mode.
Not sure what the hell is going on, but I may have to just Odin back to Verizon stock 2.2, root it and live with the bloatware
Oh, and this issue is persistent from my original Fascinate to the refurbished replacement that Verizon just sent me. So either they sent me a refurbished phone that has the exact same symptoms or its an issue with Gingerbread and the Fascinate.
Any suggestions?
Anybody? Bueller?
Could my stock Samsung 16gb memory card be causing this? That's the only thing that was carried over from my old phone that had the button press issues to the new refurbished one.
Has anybody made that correlation?
Bump,
Googling about this problem, it seems this is a wide spread problem with Fascinate and few other Samsung phones. No one knows of the real problem nor a fix.
It is unacceptable for Samsung not handle this problem which sounds like it's hardware related for this long.
Any more input guys?
I was about to buy the Samsung Fascinate myself but this sounds like a major problem to me.
Just trying to build some statistics as to how common this turning off problem is.
--------------------
PLEASE READ THIS BEFORE ANSWERING:
1) Obviously this is regarding the phone turning off on its own when its not due an empty battery.
2) Only answer with "no" if you've been using the phone for at least a week. If you've been using it for less and it hasnt turned off, answer with "No - but had it for less than a week".
--------------------
I just want to know before I send my phone to Amazon for replacement.
I've had it 8 days, so I clicked the 2nd "no". If I saw any hardware fault in a new device I'd immediately get onto the supplier for a replacement. Unless there's software at fault here (unlikely, but obviously possible) then I can't see the problem simply going away.
Hope you get it sorted mate.
Nope. Had the phone since may 6.
Sent from my GT-P1000 using XDA Premium App
Thx for the replies guys.
Keep the answers coming
No. Never unless the battrey is empty.
Sent from my GT-I9100 using XDA App
Touchwood, never and I've had the phone a few weeks now.
Had this problem last year with my new Desire, but returned it to HTC and they replaced the mobo without any problems.
Yep had it nearly 4 weeks and its went twice. Not in the last week or so though.
Sent from my GT-I9100 using XDA App
Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
I returned my 1st one as it turned off a few times a day. Replacement has been fine.
Sent from my GT-I9100 using XDA App
Does reboot count as a yes?
I clicked yes but I am not 100% sure if this happened to me or not. Allow me to explain...
I was carrying it in my hand walking and I happened to look at the screen and it was showing the Samsung GT-i9100 splash screen seemingly for no apparent reason. When it went away it just went right back to where it was (no media card reading or anything).
It was strange to say the least but I have not seen it happen again since then and that was about a week ago and I have had the device for approx. 3 weeks now.
Does this sound like the same issue?
BarryH_GEG said:
Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
Click to expand...
Click to collapse
Lightfunkyone said:
Does reboot count as a yes?
Click to expand...
Click to collapse
Oh sorry i forgot to mention this. No, reboots don't count as they're probably a software problem which can be fixed maybe with a new ROM or update or wtvr (i'm probably going to install another ROM eventually). And i'm not sure how a replacement will help with that, since I already have the KE7 firmware installed.
Just complete turn offs, cuz it might be a hardware problem, which can be solved by a replacement.
Thanks for the responses guys. Keep it up
Hmm, well i'm not really sure of anything, but that looks like a reboot to me. It might be that it turned off and you accidentally held the power button and turned it on, but since there was no card reading or anything, i think it's the "fast reboot" problem i've seen some people with on the forums. I hope it doesn't happen again
So my i777 running ICSrewed 2.0.1 with siyah kernel and previously hellraised CheckROM thinks its changing when it isn't. To be more correct it starts and stops charging every couple seconds when no usb is connected. So it will vibrate in my pocket every few second when it thinks i disconnected the usb cable. When turned off the phone flashes the battery charging screen followed by the battery screen with the yellow triangle and thermometer. This happens no matter what. I've reflashed my rom, tried entropy's DD instead of siyah kernel with no results. Also it seems to have several different ideas about the battery level, if i restart the phone the battery level usually changes by around 20%.
I'm not running any setCPU or UV apart from whats build into the kernel. Phone is only about 2 months old and is always kept in an industrial ballistic case.
Any ideas? Am i looking at a hardware issue or something that could be software related?
Thanks in advance
Any help is greatly appreciated
Sounds like 1 of 3 things IMO .. either the OS is freaking out or your battery is defective or your miniUSB connection is dirty/messed up/bent.
I had the issue after about a month where my GSII would go into car dock mode out of the blue for no reason. Voice search would fire up randomly. A factory reset fixed mine but there are tons of people that have reported the miniUSB needing cleaning (and/or a touch of grease) and resolved the issue.
Samsung GSII
ICScrewD 2.0.1 (init.doh 0.2.5)
jsd6265 said:
So my i777 running ICSrewed 2.0.1 with siyah kernel and previously hellraised CheckROM thinks its changing when it isn't. To be more correct it starts and stops charging every couple seconds when no usb is connected. So it will vibrate in my pocket every few second when it thinks i disconnected the usb cable. When turned off the phone flashes the battery charging screen followed by the battery screen with the yellow triangle and thermometer. This happens no matter what. I've reflashed my rom, tried entropy's DD instead of siyah kernel with no results. Also it seems to have several different ideas about the battery level, if i restart the phone the battery level usually changes by around 20%.
I'm not running any setCPU or UV apart from whats build into the kernel. Phone is only about 2 months old and is always kept in an industrial ballistic case.
Any ideas? Am i looking at a hardware issue or something that could be software related?
Thanks in advance
Any help is greatly appreciated
Click to expand...
Click to collapse
It's your USB port. It's done. Use warranty, replace it. There is no fix. It happened to me as well. Be sure to revert your phone back to stock, then wipe the internal SD card as well. Look through the threads in General for the revert to stock by Entropy.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
It's your USB port. It's done. Use warranty, replace it. There is no fix. It happened to me as well. Be sure to revert your phone back to stock, then wipe the internal SD card as well. Look through the threads in General for the revert to stock by Entropy.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Yes, this. There are several threads in Q&A or General (including one by me) regarding USB port failures. The behaviors you describe are pretty much across-the-board for those of us who had this happen. As recommended above - warranty replacement is the way to go - they may make you go through a bunch of steps prior to approving your RMA - a common one seems to be to try another battery. As far as I know, this has not worked for anyone who tried it.
Yes - your described symptoms are consistent with what appears to be the most likely hardware failure scenario I777 owners are going to encounter if they encounter any hardware failures.
I have same problem.but just started since running ics screwed same version...never happened on any others
Sent from my SGH-I777 using XDA App
Thanks everyone, that's what i was thinking, it was just strange because apart from the phone freaking out in my pocket it hasn't had any effect, the usb works for everything else.
I don't think it's ISCrewed in particular, it started when i was on CheckROM, i flashed ISCrewed just in case it was something about the hellraised rom.
Thanks again, back to my cappy i guess
I have the identical issue. Many times a day the phone "chirps" and thinks it has been plugged in/unplugged in, though it hasn't. It also enters and exits driving mode on a similarly random basis. Unfortunately I bought this phone used (though the problem only started this week, and I've owned the phone for 2 months), so I'm fearing that I won't be eligible for RMA. Has anyone had success using the Samsung manufacturer's warranty when they aren't the original purchaser?
adam8281 said:
I have the identical issue. Many times a day the phone "chirps" and thinks it has been plugged in/unplugged in, though it hasn't. It also enters and exits driving mode on a similarly random basis. Unfortunately I bought this phone used (though the problem only started this week, and I've owned the phone for 2 months), so I'm fearing that I won't be eligible for RMA. Has anyone had success using the Samsung manufacturer's warranty when they aren't the original purchaser?
Click to expand...
Click to collapse
What ROM are you using?
Sent from my SGH-I777 using XDA App
justinblaine23 said:
What ROM are you using?
Sent from my SGH-I777 using XDA App
Click to expand...
Click to collapse
Unnamed 2.2.1
hmm weird I was having problem on ics screwed changed and now no problem recently..hoping it isn't the port!
Sent from my SGH-I777 using XDA App
I've been running Unnamed 2.2.1 since late December, and the problem only started a few days ago, which makes me think it's probably not software related, at least in my case. I've read many accounts of GS2 owners whose USB ports start flaking out and causing identical problems to what I'm experiencing, so my hunch is that's what it is. Before I look into a warranty return, I'm going to clean out the port with rubbing alcohol and a paintbrush.
I had this happen as well. It seemed to happen soon after I would flash siyah kernel. happened 3-4 times. For the past month or so have been running only entrophys dd kernel and have not had the issue come back yet.
I was running siyah too been running entropys fine since i switched..idk if kernel glitch or just coincidence
Sent from my GT-I9100 using XDA App
Been there, done that
I had the exact same problems described above a few months ago. Thankfully, a "knowledgeable" AT&T rep just gave me an 800 number to call...did their obligatory troubleshooting and sent me a replacement (took a few days). Of course, I ordered a USB jig to erase the "root" counters just in case.
I noticed the problem on UnNamed (although it ended up not being the ROM of course) and switched to CM7....seems like I either never had the problem on CM7 or it took a really long time to come back.
Regardless, while i was waiting on the replacement, I removed the battery and, as was said above, swished around a small paintbrush dipped in rubbing alcohol in the USB port....didn't have the problem again. Went ahead and switched out phones anyway...but appeared to be "fixed". Kinda sad though...I rarely even use the USB (switch out between 3 batteries)...never had that kind of problem with my previous "fruit" phone. ;-)
I swabbed out the USB port with rubbing alcohol two days ago, and the problem hasn't happened since then. That same day, and since then, I've stopped keeping the phone in the bathroom while I take a shower, on the thinking that the steam could be aggravating the problem. Don't know whether the alcohol or the no-bathroom rule has helped things, but the problem seems to be gone for now.
adam8281 said:
I swabbed out the USB port with rubbing alcohol two days ago, and the problem hasn't happened since then. That same day, and since then, I've stopped keeping the phone in the bathroom while I take a shower, on the thinking that the steam could be aggravating the problem. Don't know whether the alcohol or the no-bathroom rule has helped things, but the problem seems to be gone for now.
Click to expand...
Click to collapse
AWESOME! Hope more people see this...seems to be more common than a Google search would imply.
Sent from my SGH-I777 using XDA App
Yep , mine has just started doing this the other day... Bent the usb port pins a bit and while it is stuck in charging mode (it thinks) it is not jumping to the dock or anything... so as long as i dont turn it off im ok for now.
Question is , I am running an ICS build AKOP 4.0.3 , do you think it could be safe doing triangle away (since the usb port is pretty much gone to try a jig might not be worth it) and mobile odin to flash back to stock so that I can bring it into my local att store and see what I can do there?
adam8281 said:
I have the identical issue. Many times a day the phone "chirps" and thinks it has been plugged in/unplugged in, though it hasn't. It also enters and exits driving mode on a similarly random basis. Unfortunately I bought this phone used (though the problem only started this week, and I've owned the phone for 2 months), so I'm fearing that I won't be eligible for RMA. Has anyone had success using the Samsung manufacturer's warranty when they aren't the original purchaser?
Click to expand...
Click to collapse
You could try telling Samsung that it was a gift. They should be able to determine the original purchase date from the IMEI. I've never dealt with Samsung directly, only At&t. I did a warranty replacement on my original SII last month for the same issue and am now in the process of getting a 2nd replacement for the same issue. Just an FYI, revert to stock before you call them, they'll ask what version you're running, I was running 2.3.4 stock last night. They decided to push the 2.3.6 update to my phone and said I'd have to wait 24 hours before continuing onto getting another replacement. You'll also want to tell them you've already done a factory reset, it'll save you time. I'd recommend grabbing a beer or two for the call, makes working your way through their troubleshooting a bit easier.
I have posted before too on this issue of random reboots on desire x. It seems that i am the only one who have faced random reboot problem multiple times a day( varies between 1-10).
Now i would like to explain my issue in detail. These restarts DOES NOT occur when i am using the phone and running multitude of apps.
It only occurs when the phone is lying idle or when charging. Sometimes it reboots with white HTC screen while sometimes it gets stuck on a black screen( not switched off), in latter case i have to long press the power button to reboot it again. I can't even leave my phone alone while charging because it may crash which will result in missed calls and messages. The phone worked fine for first 4 months of purchase so may not be hardware related. I did upgrade my software twice from 1.18.401(factory) to 1.18.720 . the latest update was 1 week before the problem started.
I did not spent my $400(Indian price) on buying a buggy phone which bothers me and left me wondering why is it behaving so strangely.
The trouble shooting i performed in last month includes -
FACTORY RESETTING 5 TIMES
RUNNING PHONE WITHOUT SD CARD
RUNNING WITHOUT ANY APPS INSTALLED
PUTTING A WEDGE ALONG BATTERY TO ENSURE GOOD CONNECTION
SCRUBBING BATTERY AND PHONE CONTACTS
USING PHONE ON SEVERAL SIM CARDS
The problem may be network related, i don't know.
I am so disappointed in HTC. Is anybody here on software version 1.18.720 and not facing problem of reboots. If the update is faulty HTC should come up with another one.
I am on a sabbatical and 300 miles far from nearest service station for another month.It makes no sense to cover 300 miles and spend hell lotta money just to get this goddamned thing serviced. My last hopes are on Jelly Bean update to solve this problem which seems to take forever in coming to Asia. Is there any way to go back to 1.18.401 which came natively with my phone or some other way to resolve it.
Thank You
Get it replaced in Warranty. THE JB UPDATE WONT SOLVE THIS ISSUE. As it is specific to some users and not others, so its not a SOFTWARE issue. Its Hardware Fault. Get it replaced ASAP.
Regards
Yasir
neXus PRIME said:
Get it replaced in Warranty. THE JB UPDATE WONT SOLVE THIS ISSUE. As it is specific to some users and not others, so its not a SOFTWARE issue. Its Hardware Fault. Get it replaced ASAP.
Regards
Yasir
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yea i still have 6 months of waranty left.. but the phone ran well for full 4 months before the update....so was wondering
rocky00001 said:
yea i still have 6 months of waranty left.. but the phone ran well for full 4 months before the update....so was wondering
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Click to collapse
Let the warranty guys wonder why the issue happened. Its a costly thing, and warranty is EXACTLY for these type of situations. USE it.
Just save yourself the hassle and get it replaced like nexus suggested if you dig into what the causes are it will take a while because i tried to with an older htc device
Jb wont solve it, if its kinda similar to my problem described in your previous thread, motherboard change is the only option
thanx everybody . so that means i will live with this faulty device for sometime more till i go back to my work place n have access to service station
rocky00001 said:
I have posted before too on this issue of random reboots on desire x. It seems that i am the only one who have faced random reboot problem multiple times a day( varies between 1-10).
Now i would like to explain my issue in detail. These restarts DOES NOT occur when i am using the phone and running multitude of apps.
It only occurs when the phone is lying idle or when charging. Sometimes it reboots with white HTC screen while sometimes it gets stuck on a black screen( not switched off), in latter case i have to long press the power button to reboot it again. I can't even leave my phone alone while charging because it may crash which will result in missed calls and messages. The phone worked fine for first 4 months of purchase so may not be hardware related. I did upgrade my software twice from 1.18.401(factory) to 1.18.720 . the latest update was 1 week before the problem started.
I did not spent my $400(Indian price) on buying a buggy phone which bothers me and left me wondering why is it behaving so strangely.
The trouble shooting i performed in last month includes -
FACTORY RESETTING 5 TIMES
RUNNING PHONE WITHOUT SD CARD
RUNNING WITHOUT ANY APPS INSTALLED
PUTTING A WEDGE ALONG BATTERY TO ENSURE GOOD CONNECTION
SCRUBBING BATTERY AND PHONE CONTACTS
USING PHONE ON SEVERAL SIM CARDS
The problem may be network related, i don't know.
I am so disappointed in HTC. Is anybody here on software version 1.18.720 and not facing problem of reboots. If the update is faulty HTC should come up with another one.
I am on a sabbatical and 300 miles far from nearest service station for another month.It makes no sense to cover 300 miles and spend hell lotta money just to get this goddamned thing serviced. My last hopes are on Jelly Bean update to solve this problem which seems to take forever in coming to Asia. Is there any way to go back to 1.18.401 which came natively with my phone or some other way to resolve it.
Thank You
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Click to collapse
i am on 1.18.720.3 and have faced no problems whatsoever yes sometimes i have random restarts but that is a very rare case like once in a month you should probably get it fixed via service centre :good:
djranbhir said:
i am on 1.18.720.3 and have faced no problems whatsoever yes sometimes i have random restarts but that is a very rare case like once in a month you should probably get it fixed via service centre :good:
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maybe you too, I had very similar issue on desire, restarted firstly once in month, once in week, several times a day, ended up with totaly useless pocket clock, anything else caused restart
myusernamewastoken said:
maybe you too, I had very similar issue on desire, restarted firstly once in month, once in week, several times a day, ended up with totaly useless pocket clock, anything else caused restart
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Click to collapse
ditto.it started once in week types but now the frequency is pretty constant n not progressive.. might be that we are few of unlucky ones.
i called htc few days back they told me flashing rom should fix it
restarted again within 10 mins i used it as wifi hot spot..sick of this thing....
I do not have access to a service centre for next 1 month
rocky00001 said:
restarted again within 10 mins i used it as wifi hot spot..sick of this thing....
I do not have access to a service centre for next 1 month
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Click to collapse
Thats awfuly bad luck... cant you send it via mail to service centre? In czech republic, there is this posibility (and we are around monkeys level here in whole smartphone situation).
I also have 720.3 but don't have such problem.
That's absolutely a hardware problem,take it to service center asap n dont wait for jb update.
sent from my HTC DX
myusernamewastoken said:
Thats awfuly bad luck... cant you send it via mail to service centre? In czech republic, there is this posibility (and we are around monkeys level here in whole smartphone situation).
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YEA may be i can but that will take forever in India to get a proper response from main htc office/SC that is 3500 miles away. I will be in bangalore in may/june so will directly go the main service centre myself. Additionally I don't think they will replace the phone immediately so sending over mail will be useless if i get the same phone back with some temprory tweaking from their side.
I have 6 months of warranty left till November so if it goes bad let it be, my case will get stronger.
Can i flash my phone back to 1.18.420 myself without voiding warranty.?
In future i will think twice before going for HTC
i read somewhere in forums that android phones also need to cool down for sometime and periodic reboots or what they probably meant is switching off the phone for few mins is essential for long life of the phone but may be its just me
djranbhir said:
i read somewhere in forums that android phones also need to cool down for sometime and periodic reboots or what they probably meant is switching off the phone for few mins is essential for long life of the phone but may be its just me
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Click to collapse
thats old desire trick called "put that brick into freezer", but it doesnt help in long term, youll have to cool it whole time youre using it
RANDOM REBOOTING devices with STOCK ROMs have FAULTY HARDWARE.
I phone shouldnt reboot on heat even with extreme use, and if it does, its faulty.
If you have custom roms or kernels, then it might be due to software issue, but on STOCK, its always HARDWARE.
rocky00001 said:
I have posted before too on this issue of random reboots on desire x. It seems that i am the only one who have faced random reboot problem multiple times a day( varies between 1-10).
Now i would like to explain my issue in detail. These restarts DOES NOT occur when i am using the phone and running multitude of apps.
It only occurs when the phone is lying idle or when charging. Sometimes it reboots with white HTC screen while sometimes it gets stuck on a black screen( not switched off), in latter case i have to long press the power button to reboot it again. I can't even leave my phone alone while charging because it may crash which will result in missed calls and messages. The phone worked fine for first 4 months of purchase so may not be hardware related. I did upgrade my software twice from 1.18.401(factory) to 1.18.720 . the latest update was 1 week before the problem started.
I did not spent my $400(Indian price) on buying a buggy phone which bothers me and left me wondering why is it behaving so strangely.
The trouble shooting i performed in last month includes -
FACTORY RESETTING 5 TIMES
RUNNING PHONE WITHOUT SD CARD
RUNNING WITHOUT ANY APPS INSTALLED
PUTTING A WEDGE ALONG BATTERY TO ENSURE GOOD CONNECTION
SCRUBBING BATTERY AND PHONE CONTACTS
USING PHONE ON SEVERAL SIM CARDS
The problem may be network related, i don't know.
I am so disappointed in HTC. Is anybody here on software version 1.18.720 and not facing problem of reboots. If the update is faulty HTC should come up with another one.
I am on a sabbatical and 300 miles far from nearest service station for another month.It makes no sense to cover 300 miles and spend hell lotta money just to get this goddamned thing serviced. My last hopes are on Jelly Bean update to solve this problem which seems to take forever in coming to Asia. Is there any way to go back to 1.18.401 which came natively with my phone or some other way to resolve it.
Thank You
Click to expand...
Click to collapse
You remember me about my old Mio A701 phone who started to behave strange for month or two... and after that the radio chip crashed...
Also it happend on my wife's LG phone that a little dirty (mettalic I think) on circuit inside right behind the power plug was able to freeze the phone and some times to restart.
So, if you tried all that things and the problem is not solved then it is a hardware problem! You have to disassemble the phone and repair it! Or go to service center (never I had).
its not a heat problem coz .i can use this device for prolonged sessions. only when the screen is off and network on it reboots
PS. when is jb coming to India
Try one more thing there is a app(don't know name) which can increase the minimum processor frequency
Try that out may be your CPU has very low min speed, don't sure about this but give it a try.
If that requires rooting then don't do it.
sent from my HTC DX
My stock, never-rooted GT-I9300 (4.1.2, I9300BWELK1, JZO54K.I9300XXEMC2) is plagued by boot loop problems. It first started about 3 months ago, where the blue charge LED would suddenly come on and the phone would not wake from sleep. I pulled the battery, then when it was turned on it showed the initial S III logo, then the O2 logo followed by the glowing Samsung logo. Then repeated from the O2 logo endlessly. I pulled the battery again, then the next morning restarted it without the SIM or SD card in, and it had done a partial factory reset - i.e. lots of phone contacts were there with the texts, but all the settings had reverted to default. Later that day while on charge the same thing happened again, and I sent it away to O2 for repair.
When it returned, the same thing happened 6 weeks later although this time it was on when it froze and went straight to the O2/blue LED stage. Another repair (I'm fairly sure these 'repairs' were just factory resets...), and 6 weeks later exactly the same. Back to the O2 shop for another repair.
This time they replaced the 'main board' and when it came back it had a different Wi-Fi MAC address. This time only 6 days elapsed before the same fault arose again, and finally I was eligible for a replacement handset. This lasted 2 days before a boot loop condition occurred again! This time, being sure it couldn't be a hardware fault I tried my own /data and /cache wipe, which worked. I skipped all but the must-have apps, and I thought this was going to be stable but once more this past weekend the boot loop happened again (I've got my restoration procedure down to about 15 minutes thanks to the practice!)
I don't know what could be causing this and I'm fed up with resetting my phone. Are all S IIIs this unstable? I've never had a phone that required a factory reset within 18 months! When it is in the boot loop, I can access recovery and download modes, but safe-mode start-up has no effect.
The last remaining candidates I can think of are a problem with my SIM card, or a defect with my SD card... or an app. Can anyone suggest the best way to troubleshoot this? I'd really really rather not have to skip importing my settings as I have among other things many SSIDs I don't easily have access to re-create.
What ROM are you on? 4.1.2?
Sent from my GT-I9300 using Tapatalk 4
rootSU said:
What ROM are you on? 4.1.2?
Sent from my GT-I9300 using Tapatalk 4
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Click to collapse
Yes, 4.1.2. I don't recall this behaviour before I got the OTA update from 4.1.1 though
kernalk said:
Yes, 4.1.2. I don't recall this behaviour before I got the OTA update from 4.1.1 though
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Click to collapse
No, not all S3 owners experience this, a factory reset solves most of these issues however, if it doesn't, a trip to the Samsung service center will help.
I'd say it's probably a dodgy app, or some kind of unstable firmware update for your region/carrier, since hardware replacements didn't help with it.
Skander1998 said:
No, not all S3 owners experience this, a factory reset solves most of these issues however, if it doesn't, a trip to the Samsung service center will help.
I'd say it's probably a dodgy app, or some kind of unstable firmware update for your region/carrier, since hardware replacements didn't help with it.
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Click to collapse
Hmm. Thanks for the reply. I'm not sure I know anyone else with and S III on O2-UK but it seems to be news to O2, so I assumed it must be fairly rare.
I'm not sure about dodgy apps; testing them one app at a time isn't really feasible as it can take up to 6 or 7 weeks to fail judging by past performance. Are there any logs or similar that I can pull out somehow in the event of a boot loop? I've seen about logcats but I am not sure if this would be of use
Sent from my GT-I9300 using xda app-developers app
kernalk said:
Hmm. Thanks for the reply. I'm not sure I know anyone else with and S III on O2-UK but it seems to be news to O2, so I assumed it must be fairly rare.
I'm not sure about dodgy apps; testing them one app at a time isn't really feasible as it can take up to 6 or 7 weeks to fail judging by past performance. Are there any logs or similar that I can pull out somehow in the event of a boot loop? I've seen about logcats but I am not sure if this would be of use
Sent from my GT-I9300 using xda app-developers app
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Click to collapse
Everything to carries is "news".
I can't help with logs and whatnot, so I'll leave that to someone else.
You can always flash and downgrade to the older firmware that didn't give you a problem, if the problem persists, it is indeed an app.
Even when rooted, informative logs are nigh on impossible to get
Sent from my GT-I9300 using Tapatalk 4
rootSU said:
Even when rooted, informative logs are nigh on impossible to get
Sent from my GT-I9300 using Tapatalk 4
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Click to collapse
That doesn't fill me with confidence!
Thanks again for the replies. I'm not wild about downgrading. I liked the improvements! Is it possible to downgrade in a carrier supported way? Retaining warranty compliant has been rather useful in the past few months!
Sent from my GT-I9300 using xda app-developers app
You can flash any official via odin.
Sent from my GT-I9300 using Tapatalk 4
Well late Friday night it did it again. Not sure when exactly as I was asleep. Woke up in the middle of the night and went to check the time, Looked at my phone to find the blue LED on when it should have been red for charging or green for fully charged, and it was very hot - wouldn't turn on either. Pulled the battery but it kust went into the loop. I was away from home so I couldn't do any troubleshooting and had no choice but to wipe.
This time I didn't restore settings and the only apps I installed were SMS Backup & Restore and Puzzle Alarm (I know this isn't the culprit as I only started using it this week!). Gone are all my precious wifi SSIDs but otherwise I'm not sure I've noticed the difference.
So I'm now not connected to my work wifi, nor have I set up my work email or Lync - two of the things I use my phone for must after Facebook which I've also not reinstalled. Facebook mobile web is really hard to use by comparison.
By chance I popped into the O2 shop later that day and had the fortune to bump into a Samsung rep who had never heard of this and agreed that I was unfortunate to have these problems (how touching!) and suggested I speak directly to Samsung support rather than O2 which I will do this week. I will also contact O2 about a replacement SIM and look into replacing the SD too.
This is really silly. I'm not keen on downgrading the software because the first thing either Samsung or O2 will do is upgrade it again. Frankly at this point I'm fed up with the whole thing but I've got a year left on the contract and even a pretty much new handset like mine won't fetch enough.