I couldn't order my 3d today cause my 2year upgrade was a note on the account not the actual status of my upgrade. And since you can only order online, I have to wait.
Has anyone else been able to get someone from Telesales to process the order or a 3D?
Pretty much what I was told, said they can't do it till Friday because they "don't have the phone "
Sent from my PC36100 using Tapatalk
Same here, I'm contacting sprint, cause the note on my account says I can get the override till June 30th, but I'm leaving Friday morning, and where I'm going is way out in the freggin boonies and I'll have Zero service, and I wont be back in till the 1st or 2nd depending.
Kinda frustrating.
I called at 9am, and spoke to a couple of their reps. It sounded like the outsourced desk, because I usually speak with someone from Midwest. I am going to try back at lunch to see if they switch. Maybe I'll be lucky
My override took 10 minutes and I got mines
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nuggyunlimited said:
My override took 10 minutes and I got mines
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Ah lucky you. Just like everyone else here I asked for the override and they said they were unable to do it because I have to be purchasing the device at the time and it's not currently in their system. So I will wait until friday and pick up my pre-order from Sprint and get the override done then.
Cordy said:
Ah lucky you. Just like everyone else here I asked for the override and they said they were unable to do it because I have to be purchasing the device at the time and it's not currently in their system. So I will wait until friday and pick up my pre-order from Sprint and get the override done then.
Click to expand...
Click to collapse
Call retention and tell them that they told you it was going to be reset within six hours and its been over 24 hours they will put you on hold and keep telling them him bad you wanted the 3d but your not satisfied with how they said they were going to do it and it doesn't show up on your account then he/she might put you on hold again and then do it for you and they will apologize for the inconvenience
Sent from my PC36100 using XDA Premium App
I called and had them override my upgrade this morning....but it won't let me order online because I have a SERO account :-( (but it said I could call and order)
I tried stopping by the Spring store and they had no idea what I was talking about, lol!
steb0ne said:
I called and had them override my upgrade this morning....but it won't let me order online because I have a SERO account :-( (but it said I could call and order)
I tried stopping by the Spring store and they had no idea what I was talking about, lol!
Click to expand...
Click to collapse
Lol
Sent from my PC36100 using XDA Premium App
Called about override 2 weeks back. According to the rep, it may take 24 hours for override to take effect. This morning, I had no problems ordering the phone.
nuggyunlimited said:
Call retention and tell them that they told you it was going to be reset within six hours and its been over 24 hours they will put you on hold and keep telling them him bad you wanted the 3d but your not satisfied with how they said they were going to do it and it doesn't show up on your account then he/she might put you on hold again and then do it for you and they will apologize for the inconvenience
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Thanks for the info but I'll probably just wait since I'm not guaranteed it before Friday anyways. I usually don't have good luck with their customer service. I don't understand why they pick and choose. Either way they are getting a contract renewal so more money for them.
Sent from my PC36100 using XDA App
I ended up calling back and telling the person i couldnt order online.
They asked me how I found the link because a lot of customers were calling because they couldn't find where to order. Thankfully i had the link in another post here on XDA. I had to provide them with the link. They then kindly overrode my account and put in my full upgrade. I ordered it and now I am anxiously waiting for my phone to come in. I charged the phone to my account cause I plan on using Sprints BuyBack program and getting $150 for it to my account hopefully.
steb0ne said:
I called and had them override my upgrade this morning....but it won't let me order online because I have a SERO account :-( (but it said I could call and order)
I tried stopping by the Spring store and they had no idea what I was talking about, lol!
Click to expand...
Click to collapse
I thought if you bought a subsidized phone you would lose your sero plan?
Sent from my PC36100 using XDA Premium App
I was dropped to Premier Silver, and called-in (direct A/S #) to have my status reset. I was reset over the phone, and was able to verify by logging into Sprint. I've since been able to successfully order my EVO3D online, and an A/S rep verified the orders "at the Warehouse".
My question is: my Airrave is now eligible as well, how do I snag another EVO3D?
Related
Just as the question states, I was going to go to the Sprint store on my way to work this evening and buy a Evo 3D. However the Sprint account is in my wife's name. I have been able to go up to the same store and upgrade her line for her, get our phones repaired etc. But this will be my first time charging a phone to it.
But my question is, since the account is in my wife's name. Does she has to be present in order for me to bill the account?
The store is an hour drive away for us. But it's near where I work. That's why I wanted to do it then.
plmiller0905 said:
Just as the question states, I was going to go to the Sprint store on my way to work this evening and buy a Evo 3D. However the Sprint account is in my wife's name. I have been able to go up to the same store and upgrade her line for her, get our phones repaired etc. But this will be my first time charging a phone to it.
But my question is, since the account is in my wife's name. Does she has to be present in order for me to bill the account?
The store is an hour drive away for us. But it's near where I work. That's why I wanted to do it then.
Click to expand...
Click to collapse
If you have the password and pin # to the account you should be all set at any Sprint store. A phone call would be my first choice,to the closest Sprint store.
That's what I was told. As long as you have the pin you should be good. Like Wiley said tho, a phone call wouldn't hurt
Sent from my PG86100 using XDA Premium App
You shouldn't have a problem. Our phones are in my wife's name because she works for a company that gives us a 23% discount on our bill. Yet I was able to upgrade our phones, swap our numbers around, change phones, etc.
I never needed a bill or anything. Just my name and our account pin number/password.
I called them and asked and they said my wife has to be present. I think they will let me get it though. They know me on a first name basis. I think when I called them though, they had no clue who it was or whatever. But I'll just stop by and see. If they say I need her, then we'll just order online.
plmiller0905 said:
I called them and asked and they said my wife has to be present. I think they will let me get it though. They know me on a first name basis. I think when I called them though, they had no clue who it was or whatever. But I'll just stop by and see. If they say I need her, then we'll just order online.
Click to expand...
Click to collapse
I'm sure it's like the 800 customer service #, you can call 12 different times and get 12 different answers
Sent from my PG86100 using XDA Premium App
Nope my mom is the account holder and I walked in by myself and billed my E3D and an Otterbox to the account. I had no problems at all.
Sent from my E3D using Tapatalk
Yup...walked right into the store and told them i wanted to buy the evo 3d and bill it to the account. Told him the phone was in my wife's name. He checked my DL for my info and boom...just like that i had the evo. Of course i had to provide the security pin as well. But i had no issues what so ever. As soon as i walked in there they all greeted me. I had a felling though if i go up there and they see my face , theyll recognize me and sell it to me.
Nevertheless, thanks for everyones input
Sent from my SPH-D700 using Tapatalk
plmiller0905 said:
Yup...walked right into the store and told them i wanted to buy the evo 3d and bill it to the account. Told him the phone was in my wife's name. He checked my DL for my info and boom...just like that i had the evo. Of course i had to provide the security pin as well. But i had no issues what so ever. As soon as i walked in there they all greeted me. I had a felling though if i go up there and they see my face , theyll recognize me and sell it to me.
Nevertheless, thanks for everyones input
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Good deal. Welcome aboard. Beware of trolls though, **** is crazy here without s-off :/
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jayharper08 said:
Good deal. Welcome aboard. Beware of trolls though, **** is crazy here without s-off :/
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Where are trollz!?!
3D > iClone
nate420 said:
Where are trollz!?!
3D > iClone
Click to expand...
Click to collapse
Lol. No comment.
Sent from my PG86100 using XDA Premium App
Took my phone in cause it wouldn't stop heating up and screen won't time out.... Hard reset everything works fine but after a few hours it started again so I took it to a cooperate store she said come back in a hour they are going to do a test and make sure our not battery related the and asked for my permission to factory rest it I have it to them pickled it up and notice no factory reset just a damn software update I was holding out from updating now I'm pissed the phone is still heating up man
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Fix that **** before 30 days mate.
What he said ^
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In going to call sprint in the a.m. before work
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Where did you get it from?
chrischoi said:
Where did you get it from?
Click to expand...
Click to collapse
Sprint premier early release online
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Got a new one out the box with the new software
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3rd
I am on 3rd, 2nd phone on Monday 18th lastef two days that one after tech sayung my home was in hole in signial area. Owbing own business I am all over town, git 3rd after tech said 2nd was not gwtting signal. Why is this pgone so bugy? I have never had to keeo chaging phones to get one to work. This ones volume is better even thuo its hardware 002.
The one I got is perfect but I think I can notice the screen tilt but it doesn't bother me I have to do a pixel test
Sent from my PG86100 using XDA App
Maybe you guys can give me suggestions on getting mine replaced. I bought mine from a Sprint rep, not at his store. Evidently he bought it cheap by adding a line of service, then turned around and sold the phone to me. I've been having crappy 3G service, went through tech support over the phone w/no success, also took to a Sprint store and they ran diagnostics for a couple of hours, still same issues. They recommended taking the phone back where I purchased it to get a replacement (I do have TEP). Well, can't reach the guy I got the phone from. Shouldn't I be able to take to any Sprint store to get it replaced since I've only had the phone for a couple of weeks? I don't want to file a claim.
877 875 4886 call sprint retention let them know that you keep having to take the phone back due to the same problem and your really upset about it but you have been trying to bear with it but its not acceptable to spend all that money on a phone and its giving you trouble already. They will then set up an appointment at your nearest cooperate store and put a not on your account for them to swap out your phone
Sent from my PG86100 using XDA App
I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
Click to expand...
Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
Sent from my ADR6425LVW using XDA App
You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
Sent from my ADR6425LVW using XDA App
Delldorado said:
Well at the store you can check.it before you leave..
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Click to expand...
Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
Sent from my ADR6425LVW using XDA App
Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
Sent from my ADR6425LVW using XDA App
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
Sent from my ADR6425LVW using XDA App
Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
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Since June first sprint old retentions # isn't working..does anyone know how to get a hold of them anymore..I hate dealing with the regular reps
firmbiz94 said:
Since June first sprint old retentions # isn't working..does anyone know how to get a hold of them anymore..I hate dealing with the regular reps
Click to expand...
Click to collapse
877-755-4886
I know that used to be their number, I don't know if it's changed. You could also try sending an email to [email protected]
You can asks the reps to transfer you to that dept too. They never made it hard or asked why.
Sent from my EVO using xda premium
I actually got to them through regular customer service and got a retentions specialist to call me back
Sent from my EVO using Tapatalk 2
Just tell the rep you got disconnected with a retention rep and need to get transfered asap
Sent from my EVO using Tapatalk 2
Ask for account services and say you have called about the issue before.
Sent via XDA Premium
You might give the reg reps a try too...you wouldn't believe how much they have changed things over the past months
firmbiz94 said:
Since June first sprint old retentions # isn't working..does anyone know how to get a hold of them anymore..I hate dealing with the regular reps
Click to expand...
Click to collapse
You're the reason why they changed the number in the first place.
Like the others said you can just ask the rep that answers the phone.
Sent from my EVO using xda premium
rkjg24 said:
You're the reason why they changed the number in the first place.
Click to expand...
Click to collapse
How would you know enough to make a statement like that ? who are you the sprint defender? I asked the question bc I was placed on hold yesterday 2 times where I waited 30 minutes each time.b4 I realized they werent coming back...Your the reason this forum sucks..I get a bunch of.helpful responses and one asshole..pat yourself on the back big man..
firmbiz94 said:
How would you know enough to make a statement like that ? who are you the sprint defender? I asked the question bc I was placed on hold yesterday 2 times where I waited 30 minutes each time.b4 I realized they werent coming back...Your the reason this forum sucks..I get a bunch of.helpful responses and one asshole..pat yourself on the back big man..
Click to expand...
Click to collapse
There's always 1 in every group.
I usually try the regular CS first (*2) but sometimes I just can't take listening to the canned scripts they're required to read from and/or dealing with someone for whom English is a 3rd or 4th language, it just gets very frustrating. Virtually all issues I can fix or find the answer to myself so by the time I call I have a very specific issue that the regular CS would end up escalating anyways, I'm just saving my self time and aggravation. Long story short, I feel your pain.
Exactly ..retentions is what the normal cs should be..the lady couldn't even find the charge I was talking about while I was looking right at it on my bill..I loved the old retentions #..I didn't abuse it but rather they always handled my issues quickly and efficiently
I don't have anything against anyone but the language barrier between the cs rep and the caller can be excessively bad sometimes. No offense but ill call and hang up if I get someone I cannot understand. It has cone to the point where I do call the retention people.
`Ghost` said:
I don't have anything against anyone but the language barrier between the cs rep and the caller can be excessively bad sometimes. No offense but ill call and hang up if I get someone I cannot understand. It has cone to the point where I do call the retention people.
Click to expand...
Click to collapse
I know the feeling. Trying to listen to someone I cant understand is so frustrating. I usually hang up too if I cant understand them. Im all for equal employment but when your job is to communicate with people over the phone you would think they would atleast make sure they can speak clear english before extending the job offer....
This is the department and number which resolved my credits and other issues a few days ago:
Good luck
Sprint Executive & Regulatory Services Department toll-free at 1-866-727-0665
Sent from my htc_jewel using xda app-developers app
firmbiz94 said:
How would you know enough to make a statement like that ? who are you the sprint defender? I asked the question bc I was placed on hold yesterday 2 times where I waited 30 minutes each time.b4 I realized they werent coming back...Your the reason this forum sucks..I get a bunch of.helpful responses and one asshole..pat yourself on the back big man..
Click to expand...
Click to collapse
I think he was just being sarcastic, mellow out some...
Sent from my ClassicJewel
Leoisright said:
I think he was just being sarcastic, mellow out some...
Sent from my ClassicJewel
Click to expand...
Click to collapse
usually a sarcastic post is followed by a lol or some other sign ..
waterbound said:
This is the department and number which resolved my credits and other issues a few days ago:
Good luck
Sprint Executive & Regulatory Services Department toll-free at 1-866-727-0665
Sent from my htc_jewel using xda app-developers app
Click to expand...
Click to collapse
Thanks ill give that one a shot
Not a problem, and good luck!
Sent from my htc_jewel using xda app-developers app
waterbound said:
This is the department and number which resolved my credits and other issues a few days ago:
Good luck
Sprint Executive & Regulatory Services Department toll-free at 1-866-727-0665
Sent from my htc_jewel using xda app-developers app
Click to expand...
Click to collapse
called, said i had been talking to retentions and was disconnected. 2 minutes later, retentions answers. I explain that i want to stay with sprint, but my employer is offering me a new phone for free if i switch, anything they can do to help offset the cost of a new evo lte. takes a minute, he offers me $100 credit, I ask for more, he offers me an extra $21.xx (19.99+tax), i ask to waive activation on all lines, he agrees.
10 minutes total
My wife and I went into the ATT store in our neighborhood Saturday for her to pick between a SGS4 and a One, and see if we could get her an early upgrade. She's not due for an early upgrade until July and her Samsung Infuse is not performing well anymore and we wanted to take advantage of their trade-in offer. After waiting for about half an hour and haggling with a sales associate and the manager, the were not convinced and we left empty handed. A co-worker put me up to calling customer service and after explaining the situation and our in-store experience and a brief hold, the rep came back with some awesome news! She was approved to not only let my wife have the early upgrade, but a FREE upgrade to the black 64GB! And just to sweeten the deal, she threw in free overnight shipping!!! We're expecting it to arrive tomorrow. I think i'll keep the black one and let her have my silver 64GB.
All of those TMOUS and VZ subscribers who say ATT has terrible customer service have no idea. I have been with ATT since 2006 and have never needed to call customer service. This is not bad for a first experience!
West exactly did you tell the rep?
Sent from my HTC One X using xda app-developers app
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
ameza001 said:
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
Click to expand...
Click to collapse
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
I came from an Infuse as well. I wish Scott would come over here. I miss my BeanStalk. BTW I came up with the logo for that. Lol.
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
Click to expand...
Click to collapse
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
nthknd said:
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
Click to expand...
Click to collapse
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
thinkhope said:
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I simple told the Rep that I need my upgrade 2 months early because my current phone wasn't working for me anymore. she understood my problem and said retention department could help me. Five mins later she came back and said since I was nice and in good standing that she could approve my upgrade and wave my upgrade fee. I need a larger screen due to losing most of my eye sight in an accident she said the only draw back was I'd have to pay for whatever phone I wanted right then . So I told thanks and then spoke with her supervisor letting him know how great she was. Being very decent is the key even if you need to speak to a supervisor ask nicely and erasure the Rep that you understand that she help as much as they could. So I paid for my phone and they shipped it out ocernight. Be patient be pleasant they get ****tiy people calling all the time so it helps to be nice.
Sent from my LG-E980 using xda premium
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
Click to expand...
Click to collapse
Co-worker got a similar deal. His problem was that the online system would cancel his order immediately after completing it. It happened twice. He called not to complain, but simply to order the phone and got it free with free overnight shipping. His account was eligible for an upgrade, though.
The store manager has the power to give u an early upgrade within 30 days of the eligible date. Its funny BC some managers will say well it has to be in the same calendar month or ah it's gotta be within 14 days. U got lucky!
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