Related
http://www.newegg.com/Product/Product.aspx?Item=N82E16834230217
still says the 8th
spalding1028 said:
http://www.newegg.com/Product/Product.aspx?Item=N82E16834230217
still says the 8th
Click to expand...
Click to collapse
Easiest thing would be to call their customer service. However I had good luck with the TF101 getting one when Newegg was selling them at launch and I have faith in them now. I keep checking my Pre-Order and my email as well as the sight for any updates. I've seen them update the Asus tablet page and remove the other tablets and put them back. Unless they wait until the last minute to update the page we may luck out and get it early. Otherwise they can always fallback on the fact that it says ETA and not actual release date.
For what it's worth, since I am a Campus Rep for ASUS, I can tell you all that the company has pretty strong ties with Newegg as that's who we use for our official campus store. If any company gets them on release date my bet would be with Newegg.
Just my two cents
GarJones27 said:
For what it's worth, since I am a Campus Rep for ASUS, I can tell you all that the company has pretty strong ties with Newegg as that's who we use for our official campus store. If any company gets them on release date my bet would be with Newegg.
Just my two cents
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Click to collapse
Not wanting to read into it but is 12/8 the actual release date? Since thats the date most retailers had initally before they changed it to the following week or two afterwards. If so then I definitely expect Newegg to have it on the date listed especially since every other retailer has been covering themselves and changed their dates while Newegg hasn't.
Cordy said:
Not wanting to read into it but is 12/8 the actual release date? Since thats the date most retailers had initally before they changed it to the following week or two afterwards. If so then I definitely expect Newegg to have it on the date listed especially since every other retailer has been covering themselves and changed their dates while Newegg hasn't.
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According to the event held in Taiwan on December 1st the Prime is supposed to be released in the US on the 12th online and 19th in stores.
GarJones27 said:
According to the event held in Taiwan on December 1st the Prime is supposed to be released in the US on the 12th online and 19th in stores.
Click to expand...
Click to collapse
my Bestbuy.com order status still says it gets released 12/18. I would love to get that one wrong!
Who was the source in Taiwan. Do we have someone on record as saying that? I know all of the media outlets were stating those dates on the day of the conference but I was never sure of an actual source.
What are they telling you as campus sales rep. When will you have one (or more) in hand?
skeptikal said:
Who was the source in Taiwan. Do we have someone on record as saying that? I know all of the media outlets were stating those dates on the day of the conference but I was never sure of an actual source.
What are they telling you as campus sales rep. When will you have one (or more) in hand?
Click to expand...
Click to collapse
I was skeptical for the same reason because no source was ever mentioned, no picture of any date was shown, nor was any video of the conference recorded.
My job is not as a sales rep... Just a Campus Rep. I'm supposed to promote the awareness and benefits of the products on campus by holding demo events, Q&A's, and reviewing new products. I'm going to contact my boss to see if I can get some more details.
Sent from my Sensation Z710a via the XDA Premium App
I talked To a person they said they are getting them in the warehouse on the 8th and should be shipping in 1-2 business days after that! Unless they receive them early then they will start processing early...
Sent from my PC36100 using Tapatalk
GarJones27 said:
I was skeptical for the same reason because no source was ever mentioned, no picture of any date was shown, nor was any video of the conference recorded.
My job is not as a sales rep... Just a Campus Rep. I'm supposed to promote the awareness and benefits of the products on campus by holding demo events, Q&A's, and reviewing new products. I'm going to contact my boss to see if I can get some more details.
Sent from my Sensation Z710a via the XDA Premium App
Click to expand...
Click to collapse
Thanks that would be great. Sorry that I erroneously added 'sales' into your title. Not sure why I made you a salesman. I think it would help your cause on campus to be able to definitively state when the product is available. Here's to hoping your boss has an answer!
Wordlywisewiz said:
I talked To a person they said they are getting them in the warehouse on the 8th and should be shipping in 1-2 business days after that! Unless they receive them early then they will start processing early...
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
A person as in a Newegg customer service rep?
skeptikal said:
Thanks that would be great. Sorry that I erroneously added 'sales' into your title. Not sure why I made you a salesman. I think it would help your cause on campus to be able to definitively state when the product is available. Here's to hoping your boss has an answer!
Click to expand...
Click to collapse
Sending an email now. I'll post when I get a response.
It would really make my weekend if they shipped it out on the 8th!! Anyone know if it is possible to change shipping address on a newegg order? Their customer rep said I couldn't change since the order was "on hold". Will be hard for me to time it right so I can change the shipping address right after they receive it, but before they ship it out...
I forgot to put my office address in there and don't want them to leave it outside my house, or worse yet - take it back to the UPS hub on the day of delivery.
holmern said:
It would really make my weekend if they shipped it out on the 8th!! Anyone know if it is possible to change shipping address on a newegg order? Their customer rep said I couldn't change since the order was "on hold". Will be hard for me to time it right so I can change the shipping address right after they receive it, but before they ship it out...
I forgot to put my office address in there and don't want them to leave it outside my house, or worse yet - take it back to the UPS hub on the day of delivery.
Click to expand...
Click to collapse
I was able to change the shipping option from 3 days to next day saver and change my credit card information, with a newegg customer service rep. My pre-order # did not change and still says "ordered on 11/25" on the pre-order status of "hold"..
GarJones27 said:
According to the event held in Taiwan on December 1st the Prime is supposed to be released in the US on the 12th online and 19th in stores.
Click to expand...
Click to collapse
My Best Buy pre-order says the 18th, but I was told I'd have it on the 13th. Maybe that date is for the in store date? Hoping so!
I love Newegg, but I have had some bad experiences with their pre-order stuff. Normally the release date is wrong, it comes later than the real release date, and once I got the incorrect product. I would hope they have gotten better, but when I made my preorder I stuck to Best Buy that had a physical presence so I could return or exchange without a hassle (hopefully) if there is a problem.
However, the official release date is the 19th for the US. There have been a lot of rumors and Asus officials have no been in sync with the information, but this finally seems official.
http://www.ubergizmo.com/2011/11/as...ts-official-release-date-for-8th-of-december/
Nevermind the 8th in the title, this article was updated. So the Best Buy date of the 18th is probably correct because that is when they will ship it. I just hope they have enough stock.
UmbraeSoulsbane said:
I love Newegg, but I have had some bad experiences with their pre-order stuff. Normally the release date is wrong, it comes later than the real release date, and once I got the incorrect product. I would hope they have gotten better, but when I made my preorder I stuck to Best Buy that had a physical presence so I could return or exchange without a hassle (hopefully) if there is a problem.
However, the official release date is the 19th for the US. There have been a lot of rumors and Asus officials have no been in sync with the information, but this finally seems official.
http://www.ubergizmo.com/2011/11/as...ts-official-release-date-for-8th-of-december/
Nevermind the 8th in the title, this article was updated. So the Best Buy date of the 18th is probably correct because that is when they will ship it. I just hope they have enough stock.
Click to expand...
Click to collapse
First time doing a pre-order with Newegg personally but I've bought lots of items from them in the past and have always been really good service. Of course service will always differ from one experience to the next. The way I see it is if they do get them on the 8th and ship them then thats a plus. If they get them on the 8th and ship the following week it falls in line with that 12th date that was thrown around with the 18th. And if it's not until the 18th then well it's the same as everyone else. All that matters at this point is when we all recieve the device. Unfortunately the site you linked to doesn't have anymore concrete information than any of the other sites. They reference the launch trailer we all saw as having the date and I watched it again to make sure I didn't miss something and there is no date in that trailer. So again we are all just playing the wait game until these merchants recieve and ship out our devices.
UmbraeSoulsbane said:
I love Newegg, but I have had some bad experiences with their pre-order stuff. Normally the release date is wrong, it comes later than the real release date, and once I got the incorrect product. I would hope they have gotten better, but when I made my preorder I stuck to Best Buy that had a physical presence so I could return or exchange without a hassle (hopefully) if there is a problem.
However, the official release date is the 19th for the US. There have been a lot of rumors and Asus officials have no been in sync with the information, but this finally seems official.
http://www.ubergizmo.com/2011/11/as...ts-official-release-date-for-8th-of-december/
Nevermind the 8th in the title, this article was updated. So the Best Buy date of the 18th is probably correct because that is when they will ship it. I just hope they have enough stock.
Click to expand...
Click to collapse
when i ordered the OG transformer from them it was an open box 16gb on their website for $300, i ended up getting a 32gb open box in the mail though, so sometimes those little snafus are a good thing!
infinitemethod said:
My Best Buy pre-order says the 18th, but I was told I'd have it on the 13th. Maybe that date is for the in store date? Hoping so!
Click to expand...
Click to collapse
Who told you that?
Sent from my Thunderbolt using Tapatalk
yeah i called about a week ago and they told me 18th to 23rd and i asked they clarify what that meant. As in day shipped or day received and the lady said 18th would be earliest day i would have it in my hands and 23rd being the latest. This was at best buy but i should also note it sounded to me like she just read off the computer a generic product shipment statement. No real knowledge when it came to the prime. This was at best buy. For anyone wondering i ordered the 27th champ. 32gb no dock. I wanna know why u think the 13th too before i get my hopes up...
**edit- I figured i should also note for people wondering this was for standard free shipping. i was talking to her about upgrading shipping and once she told me 18th to 23rd i decided to leave it alone.
Just browsing Asus's product site, I noticed that the "preorder" list had been removed (unless I'm looking at the wrong page: http://eee.asus.com/en/eeepad/transformer-prime/features). I went to the "where to buy" tab and looked through some of the sites listed - a couple of places that weren't on the initial preorder list have them up now - J&R as we all know, but also allasus.com and PC Mall. I went ahead and called PC Mall to check on delivery time and the rep told me Dec. 12th. Now, of course, I doubt that is accurate, but it's news at least.
I just got one from office depot,will recieve in 30 of dec.hurry!!
Edit: jan 06 delivery date lol but its ok for me better that nothing!
Edit :Sorry guys sold out!!! Better luck next time
Sent from my iPhone
erick0423 said:
I just got one from office depot,will recieve in 30 of dec.hurry!!
Sent from my iPhone
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Click to collapse
Good stuff 3 day delivery too bad i already got mine lol
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
Well while I was chatting they went out of stock. I was trying to see if I could pay extra for quicker shipping. I had one in my cart and everything. FML lol
sold out!!!! doh
ReaderLee said:
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
Click to expand...
Click to collapse
Did you ask what color?
Sent from my iPhone
Don't get your hopes up on the OD order. I ordered back on the 12/21 and was told I'd get it on the 27th. Not happening. I just finished chatting with a rep and didn't get much more:
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Steve.
Steve: Hi Don
Steve: Good morning
Steve: I am glad to assist you with your concern.
Me: Good morning
Steve: We apologize for the inconvenience.
Steve: May I have the order number
Me: xxxx
Steve: Thanks, let me check on the order
Steve: I am sorry the item is out of stock as of now and we do not have the restocking date updated with us
Steve: I would request you to get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: I chatted with a CSR just prior to ordering and she told me that it would definitely ship out and I'd receive it on the 27th. She was very confident about it so I went ahead and ordered it.
Me: Clearly she was mistaken. What can be done about this?
Steve: We sincerely apologize for the inconvenience caused
Steve: Please get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: Can I have some sort of credit applied due to the misinformation I was given?
Me: So far you're the 3rd rep I've chatted with and each has asked me to check back in 2-3 days. I'm losing confidence in that answer, unfortunaly.
Steve: Please know that due to low stock the item has to be shipped from a different location and so it is taking time to get to the ware house near to your location and it should be in stock within 2-3 business days
Me: I understand, but that is NOT what I was told when I ordered it. I was told that it WAS in stock and that it would ship in time for me to receive on the 27th. When I placed the order I again chatted with a rep who told me to wait 2-3 days for the status to be updated. Now you're telling me that it's NOT in stock but that I should still wait 2-3 days for more information. I know it's not your fault, but I need a better result then "check back in 2-3 days"--simply because apparently I have not been given accurate information from the very beginning.
Steve: I will escalate the issue to the higher authority and they will get back to you within 4 business hours with the exact delivery details
Steve: May I have your contact phone number
Me: sure thing. It's xxxxx
Steve: Thanks, please give me a moment while I escalate the issue
Me: Thanks, Steve
Steve: Thank you so much for your patience.
Steve: I have escalated the issue
Steve: Is there anything else that I can assist you with?
Me: Thank you, Steve.
Me: That's it. I appreciate your help with this.
erick0423 said:
Did you ask what color?
Sent from my iPhone
Click to expand...
Click to collapse
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
I bet some 19 year old is going to call you and be like "check back with us in 2-3 days" lol. Good luck!
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
Click to expand...
Click to collapse
I guess thats the only color they have.hopefully we dont have any issue with this unit,this would be my second asus prime.
Sent from my iPhone
ReaderLee said:
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
Click to expand...
Click to collapse
I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
i was able to order one, delivery date of 1/5. Hopefully it gets delivered and hopefully its grey
Johnday29 said:
I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
Click to expand...
Click to collapse
Do you have a sheet with all your pre-order info in one place to start mass cancelling if necessary, too!!?? As soon as I have a tracking number from somebody...
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
Click to expand...
Click to collapse
Did they charge ur card for your order? They charge mine already
Sent from my iPhone
erick0423 said:
Did they charge ur card for your order? They charge mine already
Sent from my iPhone
Click to expand...
Click to collapse
my card has a pending transaction but the money has not been deducted yet.
effingpace said:
my card has a pending transaction but the money has not been deducted yet.
Click to expand...
Click to collapse
Wtf my money has been deducted on my bank already..so meaning i have this one for sure
Sent from my iPhone
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
doeboy1984 said:
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
Click to expand...
Click to collapse
There you go update sorry im just new here
Sent from my iPhone
Back in stock at Office Depot as of right now.
For those of you who pre-ordered and whose orders aren't out for delivery (not being delivered today), what's your story?
I pre-ordered 5/7 around 2PM central time.
My tracking number shows delivery in Lexington.
I've received no shipping email from Sprint. My order status says "in progress".
I called Sprint and they said my phone just says it's "back-ordered".
Let's cry on each others' shoulders.
Theories:
1.) Sprint didn't keep enough stock on-hand to fulfill all pre-orders.
2.) Warehouse workers collapsed from exhaustion yesterday evening and not all phones were shipped out together. They'll ship today and we'll have them tomorrow.
3.) God hates us.
Edit: Yay ISN!
http://forum.xda-developers.com/showpost.php?p=26507280&postcount=1088
Inside.Sprint.Now said:
for those that show a status of delivered but don't have your device...
99.999% of the time this will actually update will all the info once it's actually scanned for the actual delivery.
However.... *if* you're in that .001% for which this isn't the case.. and your status hasn't updated by 4 or 5 today, send me a message, as we have an internal process setup as of today to handle these 'super expedited' and to bypass the 'backorder' status that you'll get if you go through a regular process to have it corrected/resent. Remember, this is for those rare scenarios only, please, I don't want to send 50 people to process, LOL... but i do expect a couple *may* need it.
so give it some hours.. but if you need it, there is an expedited process in place to handle these issues and still get you a device asap.
Click to expand...
Click to collapse
john1028 said:
For those of you who pre-ordered and whose orders aren't out for delivery (not being delivered today), what's your story?
I pre-ordered 5/7 around 2PM central time.
My tracking number shows delivery in Lexington.
I've received no shipping email from Sprint. My order status says "in progress".
I called Sprint and they said my phone just says it's "back-ordered".
Let's cry on each others' shoulders.
Theories:
1.) Sprint didn't keep enough stock on-hand to fulfill all pre-orders.
2.) Warehouse workers collapsed from exhaustion yesterday evening and not all phones were shipped out together. They'll ship today and we'll have them tomorrow.
3.) God hates us.
Click to expand...
Click to collapse
oh dear
good luck
Did anyone else in the No EVO crew get an email like this?
Dear [me],
Thank you for choosing Sprint!
In order to complete your request it was necessary to assign a new order number and cancel the original order.
Your recent Sprint order ai-cpcc-[numbers] has been cancelled and replaced with Sprint order DM14-O-[numbers].
We apologize for the inconvenience.
You may track the status of your new order number at www.sprint.com/myorder [doesn't work as of now]
Our goal is to provide you with the highest level of customer service possible. We thank you for your interest in Sprint and look forward to serving you in the future.
Should you have any questions regarding your order, you can contact us at 866-789-8292 during the following business hours:
Monday to Friday 8:00 am EST to 11:00 pm EST
Saturday & Sunday 9:00 am EST to 9:00 pm EST
Thank you for business,
Sprint Order Support
Please retain a copy of this email for your records.
Click to expand...
Click to collapse
im pretty sure UPS decided to play with my phone instead of delivering it to me. LOL
john1028 said:
Did anyone else in the No EVO crew get an email like this?
Click to expand...
Click to collapse
I got that email the first day of the pre-orders, because they needed to get some more information from me in order to port my number over from T-Mobile. For the duration of the pre-sale I had no order status and Gordon Ramsays method to see order details showed my phone as back ordered. I got various answers from Sprint's CSRs, but most indicated that my order was processing normally (I was pretty worried that something was screwed up with my order since I know better than to trust those guys). I got the MY UPS notification yesterday, and my order status finally updated with a tracking number and changed from back order to "in progress." Phone was delivered about an hour ago.
Just got off the phone with UPS, they said even though the website did now show my package was out for delivery, she confirmed it was placed on the truck this morning and is indeed out for delivery!!!! Going outside to wait now! LOL
rekphiv said:
Just got off the phone with UPS, they said even though the website did now show my package was out for delivery, she confirmed it was placed on the truck this morning and is indeed out for delivery!!!! Going outside to wait now! LOL
Click to expand...
Click to collapse
LLLLIIIIEEEESSS! UPS just told me they lied to me earliar, and my package will indeed not be delivered today, its just sitting in the warehouse chilling.....
Ouch
Sorry
sent from 2yr old Evo on ICS
i ordered mine the 15th, just an hour before they shut off the pre-order part and got mine today at 350pm
I got that also, I even had an e-mail at one point from the "My UPS" thing showing that it would arrive between 3:30 and 7 today, but it then showed it as delivered to Kentucky yesterday (it had my address to begin with)
same thing for me too. nothing on my end either. they changed my info too.
The worst part of all though is that I have no idea what is going on. Even people who ordered from best buy are getting their phones first and here we are without any idea what is going on. If I at least knew if it was coming tomorrow I can plan for it (I don't want it sitting on the porch all day for someone to walk off with), but as it is, I don't know what to do!
I think the effects of the customs thing is still screwing things up. Sprint believed they had enough phones to meet initial pre-order demand but they don't. Best buy stores aren't getting enough for their pre-orders. Wirefly and amazon, who knows?
We still haven't heard anything about a national launch date probably because they don't have enough stock to give corporate stores and partners. Customs is clearing shipments probably by the pallet and that's how slowly Sprint is receiving them.
We could see another gap of a week or two if customs is the hold-up again.
Sent from my PC36100 using Tapatalk 2
Did you get your phone?
Sent from my EVO using XDA
I got that same email!
But, an hour and a half before that I got an email that just said:
"YOUR ORDER HAS BEEN CANCELLED" with no explanation.
I actually felt better when I got the email below:
Dear [me],
Thank you for choosing Sprint!
In order to complete your request it was necessary to assign a new order number and cancel the original order.
Your recent Sprint order ai-cpcc-[numbers] has been cancelled and replaced with Sprint order DM14-O-[numbers].
We apologize for the inconvenience.
You may track the status of your new order number at
Our goal is to provide you with the highest level of customer service possible. We thank you for your interest in Sprint and look forward to serving you in the future.
Should you have any questions regarding your order, you can contact us at 866-789-8292 during the following business hours:
Monday to Friday 8:00 am EST to 11:00 pm EST
Saturday & Sunday 9:00 am EST to 9:00 pm EST
Thank you for business,
Sprint Order Support
Please retain a copy of this email for your records.
Yeah looks like our phones shipped last night.
Sent from my PC36100 using Tapatalk 2
Omate keeps saying that they shipped all the Kickstarter USA editions already. But I have not gotten my Kickstarter Standard Nov watch yet, and they don't respond to emails nor give tracking numbers anymore, so I have no idea if it was shipped and got lost or if it's not yet shipped, nor do I have any way of finding this out.
Does anyone else stlll NOT have their Kickstarter Standard (Nov) USA edition watch yet? Does anyone know how the heck to actually have Omate respond to watch shipment inquiries?
Tony
They have announced that they will not respond to any shipping-related inquiries.
My 1/8/1900 Nov Dev edition ordered on the very last day of the kickstarter campaign arrived in early February. I may have been the first in the USA to get mine and the last to support thru KS. Odd. I had to sign for it, I got an email with a tracking number that worked, and the order was filled correctly !
Yours may have been overlooked and never shipped. If it was an early KS Dev edition with a numbered backplate, it is likely still on its way - a lot of people in the USA are just receiving those now and many are not getting tracking number emails due to, um, logistics issues...
Sent from my Nexus 5 using Tapatalk
trent999 said:
They have announced that they will not respond to any shipping-related inquiries.
Click to expand...
Click to collapse
UGH! Then how will I ever get this watch? It's crazy really. It's like they stole my money for no product.
Well, they were getting tons of emails on all their exposed addresses mainly from folks upset about the shipping delays, over and over. So, instead of silently ignoring most of these, Omate just announced up front that they couldn't answer them all, at least at this point, and that they were not going to try. I look at that as more realistic and more near honest, though not encouraging.
I hope yours is delivered soon. It isn't much like what I backed, really, but it is a lot of fun and amazes people when I show it to them.
Sent from my Nexus 5 using Tapatalk
trent999 said:
Well, they were getting tons of emails on all their exposed addresses mainly from folks upset about the shipping delays, over and over. So, instead of silently ignoring most of these, Omate just announced up front that they couldn't answer them all, at least at this point, and that they were not going to try. I look at that as more realistic and more near honest, though not encouraging.
I hope yours is delivered soon. It isn't much like what I backed, really, but it is a lot of fun and amazes people when I show it to them.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I hear you, but it's one thing to email about shipping delays. It's another when they say they shipped all Nov standard edition USA watches and I didn't get mine, so it obviously either got lost or they mistaken did NOT ship. In either case, I'll NEVER get it and have no way to communicate to them and they have my money with no way of getting it back (or the watch). I'm sorry, but this situation is ridiculous!! I could wait longer if I knew I was actually ever going to get it.
So back to the original question - is there anyone else who didn't get it yet from the Kickstarter Nov standard USA edition?
My TS was in transit for almost three weeks. You also need to keep in mind that the USPS is garbage and has been for some time now. They have let go almost 100,000 people over the past year or two, are billions of dollars in debt/defaults, closed multiple sorting centers and smaller post offices and are using sub-contractors in a number of places as well. Not to mention the increased reports of bogus "attempted delivery" attempts, not getting signatures and simply leaving packages where ever they feel like when they do deliver. So Omate may be to blame for some stuff but they are not the only ones.
Lokifish Marz said:
My TS was in transit for almost three weeks. You also need to keep in mind that the USPS is garbage and has been for some time now. They have let go almost 100,000 people over the past year or two, are billions of dollars in debt/defaults, closed multiple sorting centers and smaller post offices and are using sub-contractors in a number of places as well. Not to mention the increased reports of bogus "attempted delivery" attempts, not getting signatures and simply leaving packages where ever they feel like when they do deliver. So Omate may be to blame for some stuff but they are not the only ones.
Click to expand...
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Irrespective of the quality of the USPS, it's RIDICULOUS that Omate does not send out even any notification of when it was shipped just so I know that it was shipped. Right now, I have NO IDEA if my $200+ watch & accessories were lost in the mail somewhere or someone stole it off my front porch or if they lost my order with no intention of ever sending it. OMATE NEEDS TO GIVE ME THIS INFORMATION - no one else can. Sorry - but until they do it is THEIR fault entirely. I have no way of knowing. And since I cannot find a single Nov USA standard addition backer who has NOT received it yet, I have to think this has gotten either physically lost in transit or they lost my order info.
I have NO IDEA how to find this out. I'm not sure why people here are defending Omate for this ridiculous and completely unacceptable lack of communication. I can wait if it's still coming - I just need to know what happened to mine if everyone else got theirs.
Have you tried emailing them a civil request for tracking info carefully explaining your situation? Maybe even have the subject read "Order possibility lost during shipping, need info". And just some friendly advice, being a jerk will get you no where with them and probably get your email ignored.
BTW. Check your attitude buddy. If you think I'm an Omate defender then you have clearly been living in a cave the past 8 months.
He's likely referring to me, Lokifish. I told him about Omate's recent announcement that they were overwhelmed with emails from upset backers and would go officially into Ignore Them mode.
I was glad Omate at least admitted this publicly instead of continuing to conceal it, but it sure freezes out people like Tones2 who have a real and serious need to get in touch with Omate over delivery issues.
Now we are finding that the last batch of numbered Dev editions had at least a few shipped with the cheaper lower ram and storage early EU versions. I bet these are ones that were left over after Omate tried to sell them into various distributors for resell.
If they distribute the next update with the security still totally fckd, that would be approaching a total shut out game.
Sent from my Nexus 7 using Tapatalk
Lokifish Marz said:
Have you tried emailing them a civil request for tracking info carefully explaining your situation? Maybe even have the subject read "Order possibility lost during shipping, need info". And just some friendly advice, being a jerk will get you no where with them and probably get your email ignored.
BTW. Check your attitude buddy. If you think I'm an Omate defender then you have clearly been living in a cave the past 8 months.
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Well, this is just recently acquired attitude. I was not one of those people blasting Omate for not meeting their initial delivery dates and was (and still am) perfectly willing to wait over 6 months for this watch. I totally understand the delays, personnel issues of a small start up, and initial buginess of the product. However, after they publically announce that they have shipped all of the USA watches, and then publically announce that they are not going to send out any shipping info nor respond to any emails whatsoever, and after I sent them 3 or 4 very polite emails inquiring what happen to MY watch if they shipped all USA kickstarter models (with a subject similar to what you suggested) all with zero response from them, then yes I start to get REALLY PISSED OFF. I think this is justified.
Do I have any recourse with reporting this situation to Kickstarter? At this point, I don't know where to turn. I've been trying to avoid using their facebook site for this inquiry, but maybe public shame will wake them up, although that doesn't seen to have worked to date..
For what it's worth, though it's not a US shipment, it's not far off... I'm (still) waiting on any sign whatsoever that my 1/8 1900 standard edition is making its way to me up here in Montreal. No shipping notification, and if there's no attempted delivery notification when I get home from work today, I'm sending a polite email which, when all is said and done, will come down to "Could you provide me with some proof that the watch is, indeed, on its way to me?". Because good faith is one thing, but being completely forgotten is another.
mnemonic.code said:
For what it's worth, though it's not a US shipment, it's not far off... I'm (still) waiting on any sign whatsoever that my 1/8 1900 standard edition is making its way to me up here in Montreal. No shipping notification, and if there's no attempted delivery notification when I get home from work today, I'm sending a polite email which, when all is said and done, will come down to "Could you provide me with some proof that the watch is, indeed, on its way to me?". Because good faith is one thing, but being completely forgotten is another.
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Yeah - good luck on getting a reply to ANY email whatsoever....
Tones2 said:
Yeah - good luck on getting a reply to ANY email whatsoever....
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As much to my surprise as anyone's, Magan got back to me and (despite apparently not entirely understanding my question, as I was told it was "too late to change my delivery address"), I got given a tracking number! Small victory, at least.
Interestingly, it shows my watch as having shipped on the 28th, not on the 18th as the update would have had you believe, and the last update shows it leaving Switzerland on the 4th. Where it is now, I have no clue, but it's apparently in transit to me (in Canada). Will update when and if I get further news.
mnemonic.code said:
As much to my surprise as anyone's, Magan got back to me and (despite apparently not entirely understanding my question, as I was told it was "too late to change my delivery address"), I got given a tracking number! Small victory, at least.
Interestingly, it shows my watch as having shipped on the 28th, not on the 18th as the update would have had you believe, and the last update shows it leaving Switzerland on the 4th. Where it is now, I have no clue, but it's apparently in transit to me (in Canada). Will update when and if I get further news.
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I was afraid to back the kickstarter because you can truly end up with nothing for your money. When all the watches started arriving for people I went on ebay and bought one. People are selling the watches at a discount because it doesn't work properly right out of the box. I got my watch early last week and only paid a few days before I got it
I am also in Canada. From the time my ts left China to the time it arrived at my door I could not track it. Tracking always said left China. Then one day it just arrived at my door.
rhineymac said:
I am also in Canada. From the time my ts left China to the time it arrived at my door I could not track it. Tracking always said left China. Then one day it just arrived at my door.
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How long did it take end-to-end, rhineymac? I'm curious as to when I should start getting more anxious.
mnemonic.code said:
How long did it take end-to-end, rhineymac? I'm curious as to when I should start getting more anxious.
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A little over three weeks. Mine was held at customs for 10 days
rhineymac said:
A little over three weeks. Mine was held at customs for 10 days
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Well, then I'm theoretically within 10 days of receiving mine, then, the status updated to "Handed to customs" last night!
Wish me luck, folks! According to tracking info:
Thu 17.04.2014 11:05 Delivery attempt: addressee absent
Going to the post office after work to attempt to pick it up.
It's available here.
Order before 6pm for despatch today.
I've cancelled my Google Play order to order this one instead!
EDIT: I'd suggest using PayPal. Otherwise you may get this email: [see attachment]
EDIT 2.0: Re-ordered with PayPal address, I'll let y'all know what happens.
EDIT 2.5: They accepted PayPal... But they didn't accept my shipping address for some reason.
EDIT 3.0: I should look before I leap. The watch is now out of stock. Plus you can only use paypal. Even then, they might contest your delivery address. This is only really worth it if Google doesn't ship to your country. Otherwise, I'd suggest waiting for Google to stock them.
I've cancelled my Mobile Fun order and re-ordered from Google.
PSSST. Hey you. Yes, you! Use NEWCLOTH as a voucher code to get a free microfibre cloth worth about £4!
Have you ordered from them before?
edit...decided to order from them. Delivery is a bit cheaper and I got cash back. Hopefully they'll dispatch it tomorrow and I can go get if from the Post Office on Friday after Royal Mail fail to deliver it.
Hm, I'd rather buy it from google, I like being loyal
J
Sent from my D6503 using XDA Free mobile app
dunjamon said:
Have you ordered from them before?
edit...decided to order from them. Delivery is a bit cheaper and I got cash back. Hopefully they'll dispatch it tomorrow and I can go get if from the Post Office on Friday after Royal Mail fail to deliver it.
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I've ordered from them before, yes.
Never an electronic item though, just the occasional case. They seem alright, plus you can get a free microfibre cloth if you use a certain voucher code (I forget what).
Ordered mine straight away, as the pre-orders I saw in The Netherlands were €300,- (Total Bull**** right?)
used your voucher, worked indeed.
Now time to wait. :victory:
My order's been updated to "queued for processing"! :fingers-crossed:
Edit..."Our warehouse team are picking your order" :fingers-crossed: :fingers-crossed:
_MinusZero_ said:
It's available on MobileFun. I can't provide a direct link because of my post count.
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Thanks for that. Just ordered one and cancelled the Play Store order. Hopefully it's not a mistake
Ordered yesterday at about 16:30 for delivery before 1pm today and here I sit...counting my steps and replying to texts cos there's not a lot else you can do with it yet......lol
MobileFun attach a letter to the box explaining that you shouldn't get it until the 7th because it won't be fully functional until then but they want you to have it early so you're ready to go etc.
Nice of them.
Cool! First impressions? Mine's showing as packing ready for despatch now.
how about ordering it for outside UK? are they trustworthy?
Ordered mine to. Mobilefun are trustworthy, often used by the guys at MoDaCo.
I used paypal and DPD next day, we will see what happens.
This was the email I got:
This email acknowledges the order you have placed online. We will email you again to confirm shipment when your order is processed, which will be within the next working day. Orders paid for before 6pm weekdays are shipped the same day providing the items are in stock.
Order Summary
Qty. Product Price Each
1 44653 LG G Watch for Android Smartphones - Black 159.00 GBP
Estimated despatch for the above products: Today, Wednesday 2nd July 2014
Shipping Method: DPD Next Working Day Parcel
Tracked service which is guaranteed to arrive the next working day (Monday to Friday) if ordered by 5 PM (not available to the Channel Islands)
Shipping Cost:6.99 GBP
Order total is 165.99 GBP, including 27.66 GBP VAT at 20%. A VAT invoice will be sent out with your order.
I have NO loyalty to Googles Play Store. Returning seems like a nightmare (many issues with my faulty N10) and the delivery charge is a rip-off.
And.... they're gone
Just checked the status of my order (placed 2nd July @ 09:40) and it's now changed from "queued for processing" to "Sorry, this item appears to be out of stock". Looks like they accept orders willy-nilly and not on quantity actually in stock at the time of ordering. I very cleverly cancelled my Play Store order already, so it's maybe someones way of telling me to wait for the 360
edit: product page says due back in stock in 2 days time.
Decided to cancel my order, and get it from Google Play instead.
First MobileFun weren't happy with my payment method (Mastercard); so I used PayPal instead.
Then their security team apparently weren't happy with my address I gave them; they said they tried to call me yesterday to confirm my address.
No missed calls, no voicemail.
Customer service asked if I wanted to verify my address...
By now, the watch is out of stock. Despite me ordering within minutes of them announcing it.
Not very impressed, and most likely won't order from them again. Not for electronics anyway.
^I hear you. I've just sent them my "thoughts" on the matter. That said, I've had a good few things from them in the past with now bother so I'm cutting them some slack. Their stock level calculations are obviously not to be trusted so I'll certainly think twice about ordering from them again.
_MinusZero_ said:
Decided to cancel my order, and get it from Google Play instead.
First MobileFun weren't happy with my payment method (Mastercard); so I used PayPal instead.
Then their security team apparently weren't happy with my address I gave them; they said they tried to call me yesterday to confirm my address.
No missed calls, no voicemail.
Customer service asked if I wanted to verify my address...
By now, the watch is out of stock. Despite me ordering within minutes of them announcing it.
Not very impressed, and most likely won't order from them again. Not for electronics anyway.
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Same here, cancelled my order. pre-ordered it from a shop in The Netherlands.
Selling a device saying it will be dispatched immidiatly and then say "oh its out of stock". not too impressed with that.
(As a web developer, I also find it a weird way of doing it. A proper system would be a count behind the article and every time someone purchases it the count goes count -1. till the point it has to say its out of stock.)
Well pre-ordered from Coolblue (if you live in The Netherlands), Delivery date: 8 July
Northernmost said:
Just checked the status of my order (placed 2nd July @ 09:40) and it's now changed from "queued for processing" to "Sorry, this item appears to be out of stock". Looks like they accept orders willy-nilly and not on quantity actually in stock at the time of ordering. I very cleverly cancelled my Play Store order already, so it's maybe someones way of telling me to wait for the 360
edit: product page says due back in stock in 2 days time.
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Really odd, ordered mine at 11:45 today and my status is packing ready for dispatch. Holding my breath now to see whether mine gets pulled. Maybe LG have leaned on them for delivering early.
shadowgolf said:
Really odd, ordered mine at 11:45 today and my status is packing ready for dispatch. Holding my breath now to see whether mine gets pulled. Maybe LG have leaned on them for delivering early.
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That, or Mobile Fun have learned how to ship things on a first-come first-served basis just like the Play Store does [read: doesn't] /s
Enjoy your watch!
Northernmost said:
That, or Mobile Fun have learned how to ship things on a first-come first-served basis just like the Play Store does [read: doesn't] /s
Enjoy your watch!
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Thanks, I feel bad now, as though I'm taking your watch! Still not convinced they won't throw a spanner in the works though...
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It's not your fault so don't you worry. It did lead me to just cancel the order completely and take my money (which they still have!) elsewhere. I'll not be ordering from them again!
Well, yep my order also went south. Made my feelings known to them as well.
I think I will wait until next week now, see the first full reviews, make a decision then.