i am fuming right now. spoke with store manager on monday and got my preorder as a silver premier member expecting it the next day. they said i wouldnt get it until today.
today, coworker goes in to pick it up and they wont let us pick it up until tomorrow! they say that the phone cant be activated until the actual launch date, but thats such BS. people have been activating and using their EVO3D for a couple days now! i spoke to one of the reps saying that premier customers get it 3 days ahead and its even on their website!
freakin raging and just wanted to vent since ive been looking forward to this phone all year.
So. Much. Derp.
Sent from my PC36100
yeah this thread makes me want to cut myself... but I won't, because then I wouldn't get to enjoy my new phone...
::hugs Evo 3D::
blazin-asian said:
i am fuming right now. spoke with store manager on monday and got my preorder as a silver premier member expecting it the next day. they said i wouldnt get it until today.
today, coworker goes in to pick it up and they wont let us pick it up until tomorrow! they say that the phone cant be activated until the actual launch date, but thats such BS. people have been activating and using their EVO3D for a couple days now! i spoke to one of the reps saying that premier customers get it 3 days ahead and its even on their website!
freakin raging and just wanted to vent since ive been looking forward to this phone all year.
Click to expand...
Click to collapse
Maybe the Dingo ate your baby.
sent from my 3D
Why didn't you order it online Tuesday instead?
Sent from my PG86100 using Tapatalk
because we know the store manager and he usually hooks it up. he was able to charge it to our account so no payment was needed up front.
Maybe a Dingo baby ate your rebate. #wtf
=) MIUI-licious EVO
That early release was only for online or called in orders..no store pick up
blazin-asian said:
because we know the store manager and he usually hooks it up. he was able to charge it to our account so no payment was needed up front.
Click to expand...
Click to collapse
I ordered online and charged to my account...
novanosis85 said:
Maybe the Dingo ate your baby.
sent from my 3D
Click to expand...
Click to collapse
LOL, this was great
blazin-asian said:
i am fuming right now. spoke with store manager on monday and got my preorder as a silver premier member expecting it the next day. they said i wouldnt get it until today.
today, coworker goes in to pick it up and they wont let us pick it up until tomorrow! they say that the phone cant be activated until the actual launch date, but thats such BS. people have been activating and using their EVO3D for a couple days now! i spoke to one of the reps saying that premier customers get it 3 days ahead and its even on their website!
freakin raging and just wanted to vent since ive been looking forward to this phone all year.
Click to expand...
Click to collapse
Ok, since several have already so eloquently described how you are completely mistaken and have no reason to be upset, let me explain.
Tuesday morning at midnight sprint.com started allowing orders on the web site for the phone, the people that have them now are those who ordered online after that time. The phone doesn't officially go on sale until 6/24. A pre-order simply guarantees that there will be one waiting there for you once the phone goes on sale to the general public. Most retailers are opening an hour early to fulfill pre-orders and let those individuals get their phones and accessories before the general sale. Therefore, unless you ordered from sprint.com, you have to wait till the 24th to get the phone. I pre-ordered on 5/25 and I still have to wait till tomorrow to get my phone.
blazin-asian said:
because we know the store manager and he usually hooks it up. he was able to charge it to our account so no payment was needed up front.
Click to expand...
Click to collapse
If you purchase from a Sprint store or sprint.com you always have the option to charge to your account as long as you have sufficient room under your spending limit. If you ever do an insurance claim for a phone you have the same option, you can either pay Asurion the $100 or have it charged to your Sprint bill.
blazin-asian said:
i am fuming right now. spoke with store manager on monday and got my preorder as a silver premier member expecting it the next day. they said i wouldnt get it until today.
today, coworker goes in to pick it up and they wont let us pick it up until tomorrow! they say that the phone cant be activated until the actual launch date, but thats such BS. people have been activating and using their EVO3D for a couple days now! i spoke to one of the reps saying that premier customers get it 3 days ahead and its even on their website!
freakin raging and just wanted to vent since ive been looking forward to this phone all year.
Click to expand...
Click to collapse
What makes you so special that you get the phone at the store a day earlier than everyone else? Quit crying and wait till tomorrow like anyone else who pre-ordered the phone.
daneurysm said:
Derp.
Sent from my PC36100
Click to expand...
Click to collapse
One of the worst things to get popular thanks to the internet.. top 3 in this category is 1. lulz 2. pew pew 3. derp
I'm particularly upset because he said I could pick it up today and now have to wait because of a BS excuse meanwhile everyone is playing with theirs already.
You guys sure are mean today because I'm sure many of you are familiar with the idea of getting the new toy on release date. It's not like I have a number in line or anything, there is a box with my name on it in the store and I can't even get it is why I am upset.
blazin-asian said:
I'm particularly upset because he said I could pick it up today and now have to wait because of a BS excuse meanwhile everyone is playing with theirs already.
You guys sure are mean today because I'm sure many of you are familiar with the idea of getting the new toy on release date. It's not like I have a number in line or anything, there is a box with my name on it in the store and I can't even get it is why I am upset.
Click to expand...
Click to collapse
He probably doesn't want to risk losing his job for selling it early. Sprint themselves stated Premier members could order early on the website and most of the people who have it early did that. If I was a Sprint store manager and my best friend wanted it the day before and I know there was more than a 10% chance I'd lose my job over it I'd tell him to wait till the next day and I'd just hold his for him.
blazin-asian said:
I'm particularly upset because he said I could pick it up today and now have to wait because of a BS excuse meanwhile everyone is playing with theirs already.
You guys sure are mean today because I'm sure many of you are familiar with the idea of getting the new toy on release date. It's not like I have a number in line or anything, there is a box with my name on it in the store and I can't even get it is why I am upset.
Click to expand...
Click to collapse
I don't think people are being mean but it's kinda obnoxious that you want it a day earlier because your name is on one, so are many other people and they have to wait till tomorrow. I ordered from amazon and have to wait till Tuesday. That's the price I pay for paying 470 for it.
I was not trying to come off as obnoxious, but I was upset that I couldn't pick it up because it can't be activated until tomorrow which is a total lie.
I'll just drink some cognac in the meantime to pass the time =)
Cheers.
blazin-asian said:
I was not trying to come off as obnoxious, but I was upset that I couldn't pick it up because it can't be activated until tomorrow which is a total lie.
I'll just drink some cognac in the meantime to pass the time =)
Cheers.
Click to expand...
Click to collapse
How is it a lie? The employees are under very strict orders not to activate them before hand. If they do they risk punishment, or termination. To me that says I can't activate a phone for you ahead of time.
blazin-asian said:
I was not trying to come off as obnoxious, but I was upset that I couldn't pick it up because it can't be activated until tomorrow which is a total lie.
I'll just drink some cognac in the meantime to pass the time =)
Cheers.
Click to expand...
Click to collapse
It's not a lie. Sprint employees are not allowed to activate Evo 3Ds until the 24th regardless of your premier status. People who have the phone now are the ones that bought from the premier store on Tuesday.
I'm guessing this also means that if you have a defective Evo 3D, then you are SOL? Or can a manager make an exception?
There's a lot of difference between store getting a delivery of phones, and store allowing to sell a phone.
If you are in such rush to get it NOW NOW NOW, why didn't you order it online? I had mine in my hands yesterday.
Related
What? I preordered the EVO 3D @ BestBuy and they said to come in the day it's released, NOTHING else. What is this appointment business I keep reading on about? Should I call them and schedule an activation? (lol)
Did they take your number down? They are supposed to call you a day or two before release to schedule the pick up appt. You should be okay but follow up with them on Thursday if you haven't heard anything by then
fpineda101 said:
Did they take your number down? They are supposed to call you a day or two before release to schedule the pick up appt. You should be okay but follow up with them on Thursday if you haven't heard anything by then
Click to expand...
Click to collapse
Shiot, I just realized I work all day on release. I'm going to find somebody to take my shift. LOL
EDIT: yeah they took my number.
Overstew said:
Shiot, I just realized I work all day on release. I'm going to find somebody to take my shift. LOL
EDIT: yeah they took my number.
Click to expand...
Click to collapse
No worries, your reservation stands throughout the weekend (until Sunday). After the weekend it will be first come first served. I have to work and that evening is shot cause the 24th is my wedding anniversary LOL
I'll be asking for the first appt on Saturday morning.
fpineda101 said:
No worries, your reservation stands throughout the weekend (until Sunday). After the weekend it will be first come first served. I have to work and that evening is shot cause the 24th is my wedding anniversary LOL
I'll be asking for the first appt on Saturday morning.
Click to expand...
Click to collapse
I'm leaving town the 25th, so I gotta grab it on the 24th!!!
Thanks for your help.
Overstew said:
I'm leaving town the 25th, so I gotta grab it on the 24th!!!
Thanks for your help.
Click to expand...
Click to collapse
You gota call and schedule. I did today . They are crazy back ordered at my Bestbuy
Sent from my PG06100 using Tapatalk
I'm hoping my Best Buy didn't have many preorders before me. I just barely went in a few days ago but I only have til the 30th to swap out this Nexus. I can't stand the crappy radio on this thing.
Called my Best Buy where I reserved today. The girl stated that she would call on Wednesday to setup the appointment. I was first on the list btw.
I went into my Best Buy and asked the guy if I should preorder it. He said it wasn't even worth it and to just come in on Friday... Anyone know why he said this? They just not have many preorders or what? I am pumped tho!
As of lunch today when i was called to schedule an appointment i was told that there were only 9 pre-orders and alot more in stock
edlovereze said:
I went into my Best Buy and asked the guy if I should preorder it. He said it wasn't even worth it and to just come in on Friday... Anyone know why he said this? They just not have many preorders or what? I am pumped tho!
Click to expand...
Click to collapse
Probably no preorders but I still would have done it anyways. You for sure aren't guarenteed one now. Unless they have a bunch of preorders and not enough phones lol.
mbh87 said:
Probably no preorders but I still would have done it anyways. You for sure aren't guarenteed one now. Unless they have a bunch of preorders and not enough phones lol.
Click to expand...
Click to collapse
Yea I asked the guy and he's like don't even worry about it. He even asked the other guy working with him and he is the one who said its not even worth it. Hopefully I still get one. I'm gonna get there at like 9:50 since they open at 10 here. I assume I will get one. If not that'll be upsetting. I'm excited. Been using my Hero for like a year now and am so tired of it
F*CK best buy. I called them today and they said they haven't called anybody yet to make appointments and I'm not guaranteed to get one even tho I pre ordered when they first started the secret pre order. They said they have to see how many they get so I asked what number am I and he said he doesn't know and can't tell me. Assholes lol. I'm gonna keep calling and show up Friday and if I don't get one I'm gonna kick there table over. Hopefully somebodies there with a evo3d and could record me going to jail in 3d.
Sent from my PC36100 using Tapatalk
I just got a call from Best Buy. They wanted to set up an appointment with me. Al though I had to say I couldn't come in on Friday and asked if I could come in another day and they said I could but I wouldn't need an appointment. They only do appointments on the 24th. I haven't recevied my student loan yet (yes I use my student loan money for an Evo 3D) so I can't really afford the phone. I really hope they stop being so lazy and actually process my application. Lazy government worker.
Well, the post got outta hand, but just wanted to say that my BB in SoCal did call for appointments.
Lejjvi said:
I just got a call from Best Buy. They wanted to set up an appointment with me. Al though I had to say I couldn't come in on Friday and asked if I could come in another day and they said I could but I wouldn't need an appointment. They only do appointments on the 24th. I haven't recevied my student loan yet (yes I use my student loan money for an Evo 3D) so I can't really afford the phone. I really hope they stop being so lazy and actually process my application. Lazy government worker.
Well, the post got outta hand, but just wanted to say that my BB in SoCal did call for appointments.
Click to expand...
Click to collapse
Lazy government worker > kid using student loan money to buy a phone
Just sayin'
I called BB to see if I had missed their call. They said they haven't received the shipment yet. They took my appt time and said they were getting 30 phones and when I signed up I was # 13 on the list, two weeks ago
The only call I got from them was last night the guy called and asked if I wanted an invisible shield screen protector preinstalled.
I declined and asked if they would call to set up and appointment and he said no. They were opening at 8am on Friday and just to come in anytime on the 24th and pick mine up. He said they were in the process of putting the preordered ones aside and were going to install the screen protectors for people who wanted them(for an extra charge) over the next couple days so they would have time to cure.
BestBuy called me yesterday and I scheduled my appointment today for friday @ noon. (was the earliest I could do it).
Sent from my SPH-D700 using XDA Premium App
fpineda101 said:
Lazy government worker > kid using student loan money to buy a phone
Just sayin'
Click to expand...
Click to collapse
Given the fact that my dad and brother pay 50% income tax and an additional 25% tax on everything they buy, I see nothing wrong loaning money _WITH INTEREST_ from the Swedish government to pay for my expenses. Somethings got to give after paying so much tax.
Just sayin'
They called me this afternoon around 1. Set up my appointment right when they opened since I'm preorder #1.
well, I preordered my evo 3d w/ a sprint store several weeks ago, but wont be getting it till Monday. I am number four on the list but they are only getting two tomorrow. grrrrrr.....
you guys got ne ideas on how I can still get one tomorrow? I know most of the preorders are soaked up already though...
Call or go buy all your local Best Buys, Radio Shacks, Walmarts, Targets, authorized retailers, Sprint tele-sales, etc.
shad0w77 said:
well, I preordered my evo 3d w/ a sprint store several weeks ago, but wont be getting it till Monday. I am number four on the list but they are only getting two tomorrow. grrrrrr.....
you guys got ne ideas on how I can still get one tomorrow? I know most of the preorders are soaked up already though...
Click to expand...
Click to collapse
Be waiting at the store before it opens in the morning, so you're the first one through the door when it opens. They operate on a first-come basis ... they can't prevent you from picking up your phone if you're the first one who shows up with proof of pre-ordering.
My guess is that HTC learned their lesson from the OG Evo... you should almost undoubtedly be able to walk into any other authorized retailer tomorrow and pick one up unless you live in the middle of nowhere.
All of the stores I have contacted about accessories in my area have told me they will have more than enough stock of the phones to satisfy pre-orders and walk-ins.
oldjackbob said:
Be waiting at the store before it opens in the morning, so you're the first one through the door when it opens. They operate on a first-come basis ... they can't prevent you from picking up your phone if you're the first one who shows up with proof of pre-ordering.
Click to expand...
Click to collapse
if only I could... I have to work tomorrow and wont be able to pick it up until 3 or 4 pm....
if you did the giftcard deal from sprint, you can use the giftcard at any corporate sprint store, maybe worth camping out at a larger one and see if you luck out and they have some and you can still apply it towards that?
shad0w77 said:
if only I could... I have to work tomorrow and wont be able to pick it up until 3 or 4 pm....
Click to expand...
Click to collapse
not true, when the PRE came out, we had a list, and we HAD to hold the phone for I believe...24 or 48 hours for the person's in priority of the list (corporate sprint atleast)
good news is tho that some people actually didn't come and pick theres up, bad news is it still took a couple days to release them.
good news is my manager was a **** and he started selling the hold overs that night rofl.
Alanmw86 said:
not true, when the PRE came out, we had a list, and we HAD to hold the phone for I believe...24 or 48 hours for the person's in priority of the list (corporate sprint atleast)
good news is tho that some people actually didn't come and pick theres up, bad news is it still took a couple days to release them.
good news is my manager was a **** and he started selling the hold overs that night rofl.
Click to expand...
Click to collapse
lol... yeah i think that's the deal at my sprint store. but thanks to the ideas posted by you guys.....
i called my local radio shack, the manager said be there 15 mins before open and he will hook me up. guaranteed. He said I have to cancel the sprint preorder though (feel guilty doing this because I really like the store I preordered it from)...
next question though, can I not trade in my evo 4g at radio shack and still go bring it to a sprint store for the $150 credit?
you can trade in your phone to a corporate store at any time and get the money for it, you don't need to be purchasing anything at the time.
Alanmw86 said:
you can trade in your phone to a corporate store at any time and get the money for it, you don't need to be purchasing anything at the time.
Click to expand...
Click to collapse
is a corporate store any Sprint store that is only Sprint? Obviously it's not those guys at a kiosk in the mall... but a typical Sprint store should do right? Or do I need to find a special one?
Go to Radio Shack.
I just canceled my best buy order due to their bs.
davec1234 said:
Go to Radio Shack.
I just canceled my best buy order due to their bs.
Click to expand...
Click to collapse
yeah, the manager at RS hooked me up. he said be there by 8:45 and he will let me in before the doors open.
but just to reiterate... a sprint "corporate" store is just an officially branded Sprint store, right? like, are there non-corporate official Sprint stores? (not including the mall kiosks and the like)
shad0w77 said:
well, I preordered my evo 3d w/ a sprint store several weeks ago, but wont be getting it till Monday. I am number four on the list but they are only getting two tomorrow. grrrrrr.....
you guys got ne ideas on how I can still get one tomorrow? I know most of the preorders are soaked up already though...
Click to expand...
Click to collapse
That's why I ordered mine from a Sprint Corporate Store.
Starting to get annoyed at my local store. It is a partner store, so they said they were opening at 10. My brother ordered his and they told him 8. Today a buddy preordered and they said they will be open "by 10".
I guess I will drive past it and see if it is open at 8, if not I will go back a few hours later. In the meantime I can pick up some bagels for my wonderfully understanding wife
I preordered from a corporate store but they've yet to call me about picking up my pre-order tomorrow. I'm pretty sure I was one of, if not the first, for that store to pre-order. I hope they haven't forgotten about my pre-order.
Got mine from wirefly. New contract. Left T-Mobile after 7 years. Feels great.
Got a tracking number this morning.
Sent from my SGH-T959 using XDA App
just thought id share this
they updated the order status
Thanks for pre-ordering. You are one step closer to getting your phone. Keep an eye out for a shipping email with your tracking information. We will do our best to get it to you before others get a glimpse on Friday, May 18. For questions, visit sprint.com/preorder.
Click to expand...
Click to collapse
lets hope we get it before the 18th
That would be fantastic. Not $80 worth of fantastic though (difference between sprint and wirefly).
Keeping my fingers crossed.
Sent from my PC36100 using Tapatalk 2
Awesome! Hopefully they ship this week.
Eh this is kinda bleh...
I pre-ordered from sprint and called them about 8 times trying to cancel so i could pre order from wirefly. ALL of them said i cant, only until its ABOUT to ship out then i can cancel it...
6 out of 8 of them kept saying how they dont have a date but its getting to the warehouse to be packaged on may 16th.
I doubt we will get it before the 18th. It will prob ship the 16th and come 2 days later in the mail on the 18th. =/
sorry to be a Debby downer!
Got 2 preordered. Would be awesome if they come this week.
lol, Sprint's order status message changes like 4 times a day. This must be some kind of running gag they have going at their office...
When I called to confirm my ID for my order on Monday, he said preorders would be guaranteed delivery the day of or 1 day before the release date (depending on location). This seems to fall in line with that so I'm happy
who knows with them, just talked to my friend at the corp store on the campus and she said this to me
"Pre-order gets you out of the hassle in the store and waiting. That's about it."
damn, well guess ill just hope it comes in sooner than later
Yea, I had gone into Sprint to talk to them about it and what they had said was it would arrive one day before or on the release day. However, with the iPhone 4s, they had so many pre-orders that they had arrived one day after launch day, so we will just have to wait and see.
With the Galaxy Nexus, it launched on a Sunday, and people had them in hand on Friday and Saturday. They usually do a pretty good job of trying to get them out before the official release date.
I know Best Buy and a couple other 3rd party retailers said they weren't going to release before the 18th, but I don't mind the wait. It'll give me a few more days with my EVO before I turn it into a dev phone
anyone know how sprint ships their phones (fedex, ups, mail)?
arodey said:
anyone know how sprint ships their phones (fedex, ups, mail)?
Click to expand...
Click to collapse
I am curious about this too. What i really want to know is if they will leave the package if I am not home at delivery. I would hate for it to get sent to a distribution center with weird hours and delay getting my hands on this thing.
Anyone ask sprint about this? I may call and ask a few questions if nobody did already.
Sent from my PC36100 using Tapatalk 2
My IRL birthday is on the 16th. COME ON, BABY!!! Daddy needs to show you off!
i talked with them in a chat and they said they use fedex, ups, or the mail. im hoping its not fedex because fedex blows in my area.
arodey said:
i talked with them in a chat and they said they use fedex, ups, or the mail. im hoping its not fedex because fedex blows in my area.
Click to expand...
Click to collapse
That's funny. I am on the phone with them right now and the guy told me they are shipping with UPS.
Also told me that they will leave the box at the door if you are not home.
Of course take it fwiw with these reps.
tgrgrd00 said:
That's funny. I am on the phone with them right now and the guy told me they are shipping with UPS.
Also told me that they will leave the box at the door if you are not home.
Of course take it fwiw with these reps.
Click to expand...
Click to collapse
ups would be fantastic for me. thanks for sharing!
arodey said:
ups would be fantastic for me. thanks for sharing!
Click to expand...
Click to collapse
No problem. Also FYI while I was on the phone with Sprint I asked about my activation fee and he initially said that I would have to pay it. I explained that I ordered through sprint even though I could have gotten the phone much cheaper through a 3rd party and I would appreciate it if they would wave the fee to help offset the cost difference. He put me on hold for 1 minute and said the activation fee has been waved.
When I pre-ordered with Sprint, all I had to pay for, besides the phone, was shipping. No sales tax and no activation fee. The only thing that upset me was they wouldn't let me upgrade my line. I'm eligible 6/1, from when I bought my 3D. They wanted me to pay full price or wait. I then told I'd upgrade another line. I was looking at my account on line and told then the phone number for my Airave. He checked the eligibility and congratulated me. I couldn't believe it.
Sent from my PG86100 using xda premium
arodey said:
anyone know how sprint ships their phones (fedex, ups, mail)?
Click to expand...
Click to collapse
Sprint's warehouse and shipping are all managed by UPS. Their warehouse is literally at the end of the runway where the plane takes off. My Evo 3d preorder shipped at 12:30 am and I received it the same day it went on the plane. There is a video on UPS's website about this.
Sent from my Transformer TF101 using Tapatalk 2
Many people who pre ordered the EVO 3D received the phone before release date. I remember being jealous and wishing I ordered through sprint instead of best buy. I don't see why the LTE would be any different. I'm planning/hoping to receive the phone next Wednesday or Thursday as they typically do overnight shipping.
Just spoke with a Sprint CSR (and her supervisor) on the phone who informed me that she could not move my June 1 upgrade date up by 14 days any more due to the policy being changed on May 17th. It's perfect (well, imperfect) timing for those of us with June 1 upgrade dates. I was told there was absolutely nothing they could do. I've preordered the phone through Best Buy but apparently won't be able to get it until June 1, assuming that Best Buy even gets the EVO LTE by then... Anybody else out there with June 1 upgrade dates that have been able to move up their eligibility date?
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
My upgrade was 6/1, what I heard was the policy was being changed as of 6/1 so I think you were lied to. I also told them I've been having a lot of random issues with my phone.
Sebrina said:
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
Click to expand...
Click to collapse
Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
phsteve said:
Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
Click to expand...
Click to collapse
That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
Click to expand...
Click to collapse
Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
Sebrina said:
That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
Click to expand...
Click to collapse
Haha I meant to hit "quote" instead of "thanks" but now you get a free thanks! I just remember reading the $100 minimum somewhere, not sure where. Now that I looked it up I think you're right.
Anyway, Telesales said they will notate the account and that when I pick up the phone from Best Buy they will honor the early upgrade since I had called about it before 5/17 originally. Apparently they can only move the upgrade up at the time of an actual sale, so I'll just have to have faith that they'll put it through at Best Buy's request.
phsteve said:
Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
Click to expand...
Click to collapse
Let us know how it goes.
I originally called CS a couple weeks ago and they told me to call 1-800-Sprint1 and they could change it or I could go into a corporate store and have it done. Called Thursday and they said I'd have to order it through tele-sales for them to change the date. Went into my local corporate Sprint store and they told me they can't do it, I'd have to do it at a 3rd party store. Went into Best Buy and they told me they can't do that, I'd have to do it through Sprint. Called Sprint again, a couple times and at this point I had totally lost my cool.
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
shizume said:
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
Click to expand...
Click to collapse
I just got a call back and they said it was done. Checked my account and it now shows my upgrade as of 5/1. I have an Airave as well, they are always listed as a full upgrade.
ausch30 said:
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
Click to expand...
Click to collapse
They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
A bit of info thatvhas always helped me is ..call Retentions for any issues..no waiting on hold or pressing options. They just pick up the phone first ring..if anyone can gget it done for you its them ..18777754886
phsteve said:
They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
Click to expand...
Click to collapse
Good to hear, hopefully you'll be able to get it done. Now the issue is Sprint/Best Buy/Radio Shack/Wirefly. Wirefly says they'll be shipping in 2-3 weeks but it's the cheapest. I always get my phones from Radio Shack because I hate Best Buy and there's always less people in there so I can get in and out faster. The problem is I have a feeling that due to the customs issue Sprint stores might be the first to have them available. I just want it ASAP.
I called and they said they could move mine. But this was last week.
Sent from my iPhone with the bigger Gee Bees.
I tried a couple times to get mine bumped up from 6/1 with no success. I then talked to a rep from retentions and it took 5 minutes on the phone and within and hour my account reflected the change.
Sent from my PG86100 using XDA
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
Click to expand...
Click to collapse
I did that and the rep actually called me back when I did it, only took 30 min in my case
Sent from my ICS Evo 4g using Forum Runner
Just got the upgrade done on my account today $45 (10/12) and it was $115 (6/13). Call retentions direct 8777754886 took 5min. Got no where with customer service.
Sent from my Evo3D using Tapatalk 2
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
Click to expand...
Click to collapse
Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
Click to expand...
Click to collapse
You're lucky, for me it was a major hassle and I didn't want to pre-order until it was approved and now it's too late. Just gotta wait now for the official release, get there early, and hope there are some left.
phsteve said:
Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
Click to expand...
Click to collapse
I got the 3D on launch day as well. I'm sure his was, just as mine is, the last premier yearly upgrade. I'm gonna miss my full upgrade every year.
Anyone able to pick one up at the local corporates store as of yet?
My store has them but refuses to sell any until sprint announce is a release date. I don't care about picking it up today but I would like to pick it up tomorrow
BrianBaker said:
My store has them but refuses to sell any until sprint announce is a release date. I don't care about picking it up today but I would like to pick it up tomorrow
Click to expand...
Click to collapse
that is sum bull! sprint needs to let them know whats up i want my phone damn it!
Yeah this whole release seems to be really botched. I just spoke to my local radiovshack and they expect the phone mid 2012. They have no clue when its coming and there is no info sent to them from corporate that was received from sprint.
Really weird
I should have pre-ordered.
Congrats to those with a phone in hand!!
Sent from my PC36100
Just called my local store.
"We haven't been given a release date yet." Side-stepped the question if they had any in stock. My guess is Sprint is just waiting to see if they can fill all the pre-orders then will release a true release date. Hopefully it's tomorrow, would be nice to have a new toy over my 3 day weekend haha
booo
wish i could have pre ordered
does any one know how long it will be until they release it to the pub?
---------- Post added at 05:19 PM ---------- Previous post was at 05:08 PM ----------
i was thinking the same thing
but i dont think it will be as soon as tomorrow prolly next week i hope
magics. said:
booo
wish i could have pre ordered
does any one know how long it will be until they release it to the pub?
Click to expand...
Click to collapse
We are at the mercy of Sprint. They have been horrible at communicating during this whole ordeal. Phones are being shipped yet they are still sitting on an official launch date. This is screwing up 3rd parties, Sprint Stores, etc.
The only people who are happy campers are Sprint Preorderers. Which is the way it should be, but to an extent. This is getting quite ridiculous.
I feel like there are other issues and Sprint is dragging their feet so that they can make it to the 3 day weekend.
purock said:
We are at the mercy of Sprint. They have been horrible at communicating during this whole ordeal. Phones are being shipped yet they are still sitting on an official launch date. This is screwing up 3rd parties, Sprint Stores, etc.
The only people who are happy campers are Sprint Preorderers. Which is the way it should be, but to an extent. This is getting quite ridiculous.
I feel like there are other issues and Sprint is dragging their feet so that they can make it to the 3 day weekend.
Click to expand...
Click to collapse
sprint is always messing stuff up so this doesnt surprise me
Again the lack of communication is their weak point. If they would just communicate it would satisfy a lot of people. The original release date was a week ago. The delay in customs was less than a week, or at least less than a week as far as we know right? So, it makes no sense at all that the delay after passing customs should be more than how long it was sitting in customs. Now, for all I know these could have been in customs for a month but we didn't find out about it until the last minute so maybe that's why Sprint is now scrambling.
Ugh. Damn the Sprint Store!
Ugh. Damn the Sprint Store! x2
purock said:
We are at the mercy of Sprint. They have been horrible at communicating during this whole ordeal. Phones are being shipped yet they are still sitting on an official launch date. This is screwing up 3rd parties, Sprint Stores, etc.
The only people who are happy campers are Sprint Preorderers. Which is the way it should be, but to an extent. This is getting quite ridiculous.
I feel like there are other issues and Sprint is dragging their feet so that they can make it to the 3 day weekend.
Click to expand...
Click to collapse
Sure. Sprint HATES sales, that's why they're pushing the release date back. They want all their money grubbin hands on these fine devices and don't even want to give them to their hard paying customers. Maybe they're keeping them all to swim through Scrooge McDuck style.
kidstechno said:
Sure. Sprint HATES sales, that's why they're pushing the release date back. They want all their money grubbin hands on these fine devices and don't even want to give them to their hard paying customers. Maybe they're keeping them all to swim through Scrooge McDuck style.
Click to expand...
Click to collapse
How can you spew any of this nonsense when I am currently having massive amounts of trouble breathing? Go home.
kidstechno said:
Maybe they're keeping them all to swim through Scrooge McDuck style.
Click to expand...
Click to collapse
That is hilarious! Thanks for the laugh. It would be a good time though.
Sent from my PC36100
So after suspecting that the corporate location that I ordered my phone from didn't know what they were talking about I took it upon myself to speak to a manager. He confirmed with me that they have not received their shipments and that the system does not show a shipment in route.
I then decided to call all of the sprint corporate stores in the central florida area. Spoke with every store manager at every location and they all confirmed the same thing with me that they currently do not have any in stock and do not show any pending shipment. And that they are still waiting for a confirmed release date from corporate.
I'm starting to wonder why I even pre ordered. I'm sorry if there's any typos I'm using voice dictation.
Time for another episode of "A Sprint CSR TOLD ME THIS!"
So, I called a few Sprint Stores here in SoCal and, A Sprint CSR TOLD ME THIS! "We will be receiving shipments next week."
If there is any truth to this statement, that means life will indeed suck a giant sack over the Memorial Day weekend.
Have been told the same thing in NorCal, next Wed or Thurs. I guess BB pre-orders are more special than Sprint corporate store ones.
freeza said:
Time for another episode of "A Sprint CSR TOLD ME THIS!"
So, I called a few Sprint Stores here in SoCal and, A Sprint CSR TOLD ME THIS! "We will be receiving shipments next week."
If there is any truth to this statement, that means life will indeed suck a giant sack over the Memorial Day weekend.
Click to expand...
Click to collapse
Yup..would have really liked to have it by Sunday at the least..Now its looking like even next week is a guessing game.ISN has gone silent and really hasn't said much anyways...The pissed of consumer in me wants to say F YOU and leave Sprint but thats childish..I just want a date,just a street date and I can manage.But not knowing really sucks.
I'm waiting for a Corporate store to get them as well. I have to buy it there because i have a SERO account anf don't want to lose it. CMON SPRINT!!!!!!!!!!!!
Sent from my PC36100 using xda premium