Anyone have this issue? Usually after i get a notification and i dismiss it the light just stays lit and i have to reboot.
anyone experience this?
I would do a factory reset or take it back. Never seen this before. Try flashing the sbf as well that might do the trick.
If it happens again ill try a restore/return.
I live on a military installation and getting off post is a pain and the kiosk in our PX is sketchy so it will be a last resort
Same issue here...
I got my phone just a few days ago and have had this happen twice. Hopefully it will get fixed when the GB upgrade rolls out.
AndroBlue said:
I got my phone just a few days ago and have had this happen twice. Hopefully it will get fixed when the GB upgrade rolls out.
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I havent had it happen since i posted this thread, so thats good news, hopefully its just random.....and yes IF the GB update rolls out for this. I feel like i wasted money sorta kinda sidegrading
Yeah, this happens to me too even after I restored. But it doesnt happen often. I'm hoping that all the bugs are fixed after GB is our for the X2
Related
Evening XDA,
I personally use an HTC EVO Shift, but my whole family has recently become an Android family.
My mom has this Photon.
But we have had problems with it since day 1. First, it was having the issue of mute calls (she couldn't hear them, they couldn't here here)
I told her about the fix that was here on XDA but she went back and replaced it instead.
By the time we got the replacement, her call problem was gone.
On this second Photon, there were updates for the PRL, Profile, and Motorale Software. So I updated all of those.
Now the Photon randomly reboots itself, and when it does, it gets stuck on the splash screen, specifically the word "Now" and the only way I can fix it is to do a battery pull.
Anyone else have this problem too and what can I do to fix it? It is her first Android phone and I don't want it to be a bad experience.
Thanks.
Yes a few people have experience the reboot problem after updating; mine rebooted about 4 times then never did it again. I don't know of a fix but if a battery pull doesn't correct it then i would exchange it. The issue could possibly be hardware related ...
If the phone isnt going past the "now screen" then something went terribly wrong with the updating process and id suggest dropping by sprint.
As for the mute issue my phone muted because i had an airave; sometimes i unplug it when it really bothers me.
The random reboots was an issue the OTA should have fixed. If it didn't, take it back to sprint, and let them know. They will either have a tech look at it or give you a new phone.
xTMFxOffshore said:
The random reboots was an issue the OTA should have fixed. If it didn't, take it back to sprint, and let them know. They will either have a tech look at it or give you a new phone.
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Weird. The problem she had at first was the mute calls. The OTA fixed that but then caused these reboots/freezes.
She bought it at Sam's Club. So she'll have to go there or Sprint, or both?
Thanks for the advice guys.
doratheconquistadora said:
Weird. The problem she had at first was the mute calls. The OTA fixed that but then caused these reboots/freezes.
She bought it at Sam's Club. So she'll have to go there or Sprint, or both?
Thanks for the advice guys.
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If shes under 30 days id just get a new one from sams club they shouldn't give her an issue.
kennypowders said:
If shes under 30 days id just get a new one from sams club they shouldn't give her an issue.
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Oh I know. This is her second Photon already. Replacing it again will make it her third.
Kinda sucks that she can't fully rely on it. :/
doratheconquistadora said:
Oh I know. This is her second Photon already. Replacing it again will make it her third.
Kinda sucks that she can't fully rely on it. :/
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Sometimes it just happens, i went through 4 evo 3D's before i decided to get the photon.
Ok, so I just took her phone and gave a prompt to Restart Now or Restart Later.
I restarted now, it had the open box with the Android next to it, and a yellow progress bar, it rebooted, and actually started up properly telling me it successfully updated the software.
Maybe it was failing to reboot for the update?
Hopefully this fixes the problem.
I updated the firmware this morning and it looked like it had worked but then there was an explanation point in the notification bar saying there was an update available. I clicked the icon and everything froze. I tried to power off but it froze at the confirmation screen. I held the power button down with the volume down button to reset and it just took me to a page with gears and an orange explanation point. i did the data wipe with the same result. I did the reset button with a paperclip and same result. I downloaded the update onto a micro SD card and did the data wipe and was told by ASUS it would install the update from the SD but still nothing. I cant figure anything out, if anyone has suggestions or any similar problems let me know.
This is the thread you are looking for -> http://forum.xda-developers.com/showthread.php?t=1423503
Hope you fix it...
mine got bricked too. called Asus and they walked me through the factory reset process to no avail. they want me to send mine back to be fixed
I just RMA'd mine. I hope they dont release a do it from home fix because i have to wait about 3 weeks most likely til i get it back. what a bunch of b*ttholes.
joe14 said:
This is the thread you are looking for -> http://forum.xda-developers.com/showthread.php?t=1423503
Hope you fix it...
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cassato said:
I just RMA'd mine. I hope they dont release a do it from home fix because i have to wait about 3 weeks most likely til i get it back. what a bunch of b*ttholes.
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Had you read this guys link....you would see there is an easy fix for this.....I guess reading is too difficult........
I will put this in here just to help you out, though I doubt you will read it....
Drain the battery completely...re-charge.....and wham!!! all fixed....and I don't even have mine yet and I knew this......
slayer69 said:
I guess reading is too difficult
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sorry to hear you are having problems, try hooked on phonics or something. it might also help you eliminate some unnecessary periods which seem to plague your posts.
perpetual reboot loop
slayer69 said:
Had you read this guys link....you would see there is an easy fix for this.....I guess reading is too difficult........
I will put this in here just to help you out, though I doubt you will read it....
Drain the battery completely...re-charge.....and wham!!! all fixed....and I don't even have mine yet and I knew this......
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Click to collapse
the OTA updates launched me into a perpetual reboot loop. i tried letting the battery drain all the way down but it didn't stop it once I powered back up the next day.
ASUS phone tech's want me to send it in for service, but before I send it I am hoping that someone has another solution I can try.
I got my ATP today!!! Ordered it back in December. For the first hour it worked great, then I got a notice to up date firmware... I assume it was the Android 4, Ice Cream Sandwich update. I allowed it and ever since then my screen will just go crazy after about 10 minutes of use. If I turn it off and back on, it works again for a few minutes.
Also having problems with wifi but not major, every time I turn it on, or wake it up, I have to turn the wifi off and back on.
But right now the screen issue is big and I am not tech savy enough to figure this out. I found this site on a google search.
Can anyone help?
I did a reset to factory defaults, but it did not undo the ICS.
Is it similar to this?
http://forum.xda-developers.com/showthread.php?t=1437280
Unfortunately, mine has that problem so I had to return it.
Seriously? Did you get another? I've been waiting so long and I doubt any stores have them in stock. I can't see the link, but mostly it looks like stirpes across the screen, but them it just gets worse and goes kind of crazy.
Oddly, it's only with some programs, some of my games work fine, but online issues are a problem.
Quality control strikes again or lack there of sorry bro return for refund.
Swannranch said:
Seriously? Did you get another? I've been waiting so long and I doubt any stores have them in stock. I can't see the link, but mostly it looks like stirpes across the screen, but them it just gets worse and goes kind of crazy.
Oddly, it's only with some programs, some of my games work fine, but online issues are a problem.
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Sorry, I posted the wrong url. But I did place an order from hhgregg when they were selling for $399, waiting for it to get here now.
Actually Best Buy is replacing it immediately. I'm on the way to the store, BUT not sure they have it in stock, said they have 250 in the warehouse, and will ship asap if the store does not have it. I called the store, they said the computer says it is there, but no guarantee I'll post back. May not do the ICS right away. I was wondering why I can't just do another firmware update, but I can't figure it out. Thought about calling the geek squad but I may talk to them at best buy when I get there if they don't have one.
Sounds weird, but other than the screen issue (which is only sometimes) I really like the unit. I'm just anxious to get it going.
UPDATE
Hey, I got to Best Buy yesterday to return my ATP, and happened to be talking to someone from the Geek Squad. She helped me do a hard reset (not the factory one in the set up page) and when the computer reset, it uploaded the Android Ice Cream Sandwich again. I stayed in the store for about an hour and it worked fine. Its been 24 hours so far and no problems.
The hard reset she did was to hold the power button down with the volume down button at the same time for 10 sec's or so. After it reset, it told me it had a firmware update (again) I figured nothing to lose so let it run.
Very happy so far if anyone has this problem, It really was an easy fix.
For the last two days my phone has been anything off at random... nothing has been changed... I'm on the cm9 nightly from the two days ago... this is the thing tho... If I gentely tap the phone it will shut off or shake it... so I figured maybe after time the batter is lose... but it also is turning off if it sits completely still...unless its playing music. It has not turned off since Round 8 ad I have just had it playing music this full time ...any ideas??
I already did a full wipe and re install and when I get home I'm going to Oden back to stock and redo everything.
ipeench said:
For the last two days my phone has been anything off at random... nothing has been changed... I'm on the cm9 nightly from the two days ago... this is the thing tho... If I gentely tap the phone it will shut off or shake it... so I figured maybe after time the batter is lose... but it also is turning off if it sits completely still...unless its playing music. It has not turned off since Round 8 ad I have just had it playing music this full time ...any ideas??
I already did a full wipe and re install and when I get home I'm going to Oden back to stock and redo everything.
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My only suggestion at this point is odin back to stock 2.1.
Unfortunately this sounds like symptoms of hardware failure. I had a phone (cliq) which would do the exact thing as you described...the phone would vibrate shut off and reboot unexpectedly. I would open the physical keyboard and it would also shut off...this is totally hardware related from my understanding. But that is the worst case scenario.
Hopefully it is a software related issue in your case. Not much else i can say.
Sent from my Galaxy Nexus using XDA
Overclocked? Voltages changed at all from default? If you have anything set in voltage control or setcpu, get rid of them and try it. You could also try booting into recovery and see if you can reproduce the problem. That should also help determine if it is software or hardware related.
If the phone is plugged in it does not seem to reboot. i have not had time to mess with it i will check it out this weekend. Weird because it only seems to be doing this at work? I have not had it restart on me at all while at home.
Also if i have the music playing it will not turn off. This weekend im going to oden back to stock and see how it goes. otherwise gonna try to deal with it long enough till the gs3 comes out, ha.
ipeench said:
If the phone is plugged in it does not seem to reboot. i have not had time to mess with it i will check it out this weekend. Weird because it only seems to be doing this at work? I have not had it restart on me at all while at home.
Also if i have the music playing it will not turn off. This weekend im going to oden back to stock and see how it goes. otherwise gonna try to deal with it long enough till the gs3 comes out, ha.
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You ever find a solution, I have a vibrant with the same problems. probably dropped mine too much lol
drago10029 said:
You ever find a solution, I have a vibrant with the same problems. probably dropped mine too much lol
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hey i know its been a while but i havent been on here at all. Never found a solution for it but for some reason it doesnt turn off random anymore
ipeench said:
hey i know its been a while but i havent been on here at all. Never found a solution for it but for some reason it doesnt turn off random anymore
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thanks for the response. and I found my problem already too, I had a bad power ribbon inside the phone that was torn.
Ok, so here's the scoop.
Earlier today for no reason that I can pinpoint I lost all Cellular connectivity on my photon while at work. No calling, no 3G, etc. I figured it was just a hiccup or possibly that they where working on the towers in my area and that it would eventually just come back up.
That was over 12 hours ago, and I have already traveled from work, to home and still no change.
I began to think that maybe my PRL was out of date, so I flashed back to a blur based Rom that has worked for me in the past (I normally use CWM7.2 and moved to Imperium_Initiative_v1.0.5 to try and do this) and tried to initiate the update there.
Still, no results. Not only would the PRL & profile not update but I got a general "NETWORK_ERROR" every time I attempted to do so.
I'm getting a little desperate because I really need to have my phone active for work and other reasons.
I've already restored old NAND backups, restarted the phone numerous times, and so far nothing is working...
If it is indeed a PRL issue, is there a way to manually flash an updated version onto the phone?
Any help that anyone can offer is greatly appreciated!
-Timboman
P.S. The only major change that has been made to the phone recently was I purchased a new extended battery about a month back. It's been working great since I broke it in, and have no so much as flashed a new rom image since I got it. It's the Trexcell Motorola Photon 3570mah Extended Battery.
Well I decided to bite the bullet and do a full re-lock and stock re-flash and I now have gotten my signal back.
Still have no idea why it happened to begin with, but I have apparently solved my issue.
If anyone can give me a reason this might have happened then at least this topic can be of future use to someone else.
-Timboman
Timboman said:
Well I decided to bite the bullet and do a full re-lock and stock re-flash and I now have gotten my signal back.
Still have no idea why it happened to begin with, but I have apparently solved my issue.
If anyone can give me a reason this might have happened then at least this topic can be of future use to someone else.
-Timboman
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This happened to me once while on cm7, again, for no apparent reason. After being baffled for an hour i got pissed and went to bed thinking my radio died. Signal was back by morning. Id be willing to bet yours would have come back too. Pawn it off as a hiccup and keep flashin stuffs.
Sent from my MB855 using XDA