Hey guys,
Just wanted to check with you if you had experience outgoing calls getting cut off.
My E3D is just 2weeks old and i make alot of voice calls. Sometimes my call will last for 15mins (sometimes less the 30 seconds) straight then i thought the call is cut off because i cant hear the other line but when you check the phone its still connected.
I've tried calling my telco but they said everything is fine (signal wise). Now I'm not sure if its the phone's problem or what.
Thanks
Has anyone else had frequently dropped calls even when you have 3 or more bars of service? Also, my wife says that she often hears an echo or a "digital " static while talking to me. I have made many calls from all the same places with my old iPhone with no trouble.
I am loving this phone in every other way, but this is still a phone after all
I would hate to have to go back to an iPhone!
I am having the same issues. The static only seems to happen while using a bluetooth headset. I've only had dropped calls happen in my local area. Since this is where I use the phone the most, it's an obvious problem. I tested this with my Captivate and no dropped call. I am returning my SGS2 for a new one. The store was thinking it might have an antenna problem. I did notice that side by side against my Cap the SGS2 was getting much better reception. Standing still the Cap had a signal of -95, the SGS2 had -77. This is a very big difference. So I really don't think it's an antenna problem but I'm willing to try it rather than give up on it. If this doesn't work I'll return it and wait until new modems start hitting the forum.
Possible fix for dropped calls
Update to yesterdays post. I did return my SGS2 and received a new phone and sim card. There was one area in particular where my ability to make a phone call was near impossible. My Capitivate had no trouble here so I was annoyed. The new phone had some improvement but still not great. Later in the day on the way to bringing my son to Best Buy the phone was back to terrible. If I had had my box and receipt with me, I would've returned it right there. I told the cellular manager about my call issue. She told me to turn off 4G if possible. I don't have a toggle for 4G/3G so I just turned off the data. That solved my problem! I called someone to stay on the phone while driving through the effected area. There was a small span of about 30 seconds where he said my call was getting garbled but the call didn't drop. Before turning off the data it would have dropped numerous times by then.
If you're having call trouble, it's worth a shot.
I've had the amaze for two weeks now and for the most part love it aside from a few nagging issues.
1) Headphone jack is sensitive to movement (music will cut in and out sometimes if i am walking with it in my pocket)
2) Can't receive pictures. (I've set up my mms to have a max size of 3500k but still not able to receive anything)
3) My signal will cut out randomly for minutes randomly even in places that i usually have full bars. It doesn't just say no signal but my "mobile network" option says its off and its greyed out so i can't try to turn it back on.
Any one else having these issues or have any suggestions? thanks.
dmonkified said:
I've had the amaze for two weeks now and for the most part love it aside from a few nagging issues.
1) Headphone jack is sensitive to movement (music will cut in and out sometimes if i am walking with it in my pocket)
2) Can't receive pictures. (I've set up my mms to have a max size of 3500k but still not able to receive anything)
3) My signal will cut out randomly for minutes randomly even in places that i usually have full bars. It doesn't just say no signal but my "mobile network" option says its off and its greyed out so i can't try to turn it back on.
Any one else having these issues or have any suggestions? thanks.
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I have issue 3 sometimes. No solution yet.
Sent from my Dell Streak 7 using xda premium
Update.
1) The headphone issue of the sound cutting in and out only occurs with some headphones, so I'll just need to find a pair that work fit perfectly I guess. But it made still need to be fixed by sending it in.
2) After calling in, Telus tech support were able to work there magic and fixed the MMS problem. They said it sometimes happens when a new phone is just activated.
3) As for the signal, I found out that these new 3g, 4g phones only use the HSPA+ networks and cannot use the 2g (CDMA/ GSM) network to save battery. The 2g option is there to be used when roaming they said. That doesn't solve the random loss of signal but it has occurred for a while now so hopefully it won't happen much more. Hope this helps anyone else that might be having the same issues.
The only issue I have is the case that Tmobile provided, the hole for a typical headset and power/usb was too small.
I ended up getting the ibeats from beatsaudi. Sound awesome and fit fine, the only issue I'm having with those is the buttons for vol up/down/call dont work due to the fact thats its made for iphone. But other than that their awesome.
Maybe i'll try those on for size. Hopefully i'll find some cheaper ones that work though in the meantime because those aren't cheap.
Bose on ear headphones are amazing.
Sent from my LG-P999 using XDA App
Amazing as in amazingly bad for the price. I'd Recommend AKG or Sennheiser. Failing that even some V-Moda's would be a good deal. Personally I use Custom made triple driver In Ear Monitors, and the Amaze, with the DSP running, is extremely good indeed soundwise. FAR better than the Ipod Touch I sold.
dmonkified said:
Update.
1) The headphone issue of the sound cutting in and out only occurs with some headphones, so I'll just need to find a pair that work fit perfectly I guess. But it made still need to be fixed by sending it in.
2) After calling in, Telus tech support were able to work there magic and fixed the MMS problem. They said it sometimes happens when a new phone is just activated.
3) As for the signal, I found out that these new 3g, 4g phones only use the HSPA+ networks and cannot use the 2g (CDMA/ GSM) network to save battery. The 2g option is there to be used when roaming they said. That doesn't solve the random loss of signal but it has occurred for a while now so hopefully it won't happen much more. Hope this helps anyone else that might be having the same issues.
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SECOND UPDATE
Turns out my headphone jack was defected, so I exchanged it for a new amaze, and so far so good.
As for the network connectivity, for TELUS users we don't have the option of 2g, so when I had the settings as wcdma/gsm my guess is the phone was trying to connect to the gsm network but when it couldn't connect it left my phone unconnected to any network. So far with the settings as wcdma only I haven't had any issues. I will see if this will stand the test of time.
I am having 2 of the problems you listed.
On the bus this morning, not only was it cutting out, but completely disconnecting and stopping the playback. As i put my hand in my pocket, I hit the play button and offensively heavy drum n bass started blasting. So good external speaker from what I can tell
I find I will have full coverage, and my texts will not go through. I will try out wcdma only and see if that helps.
I haven't tried receiving picture messages yet... :/
I guess I will pop by Wind on my lunch break and see if the headphone jack problem happens on another phone.
Make that all 3 issues :/
phoenixdown said:
I am having 2 of the problems you listed.
On the bus this morning, not only was it cutting out, but completely disconnecting and stopping the playback. As i put my hand in my pocket, I hit the play button and offensively heavy drum n bass started blasting. So good external speaker from what I can tell
I find I will have full coverage, and my texts will not go through. I will try out wcdma only and see if that helps.
I haven't tried receiving picture messages yet... :/
I guess I will pop by Wind on my lunch break and see if the headphone jack problem happens on another phone.
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definitely take it in sooner than later to see about the headphone jack, because although they don't always advertise most companies have a 30 day grace period where you can just trade it in the store for a new one instead of shipping it off and waiting weeks for htc to look at it.
Some people say that some phones are just going to be defected since they are so new, so hopefully if you swap it the new one will work good like mine did.
Ask the tech person to do some initialization for your phone that should be able to receive mms afterwards.
As for the connectivity mine still loses signals from now and then, I guess i'll just have to live with it for now and avoid those areas as much as possible. Good luck
I tried the headphones that came with the phone and they work fine, so I guess I just have to be careful which headphones I use, and try out any before I buy them.
I went in to ask about the MMS, and learned my "unlimited everything" plan didn't have MMS... odd. I should still receive them when someone sends them, and I don't. They told me to go to another location *sigh*.
Update on the loss of signal problem, it only happens when I'm in my basement. I had someone call me while I had 3 bars, and I got a text saying I was about to have roaming charges. I think this has more to do with my provider than the phone. To combat this, I'm just going to leave my phone upstairs and access it from my laptop when I'm in the basement. I'm having problems rooting my phone, though... but that's for a different thread.
phoenixdown said:
I tried the headphones that came with the phone and they work fine, so I guess I just have to be careful which headphones I use, and try out any before I buy them.
I went in to ask about the MMS, and learned my "unlimited everything" plan didn't have MMS... odd. I should still receive them when someone sends them, and I don't. They told me to go to another location *sigh*.
Update on the loss of signal problem, it only happens when I'm in my basement. I had someone call me while I had 3 bars, and I got a text saying I was about to have roaming charges. I think this has more to do with my provider than the phone. To combat this, I'm just going to leave my phone upstairs and access it from my laptop when I'm in the basement. I'm having problems rooting my phone, though... but that's for a different thread.
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You got headphones with your phone?
nguyendqh said:
You got headphones with your phone?
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Yeah, I noticed on engadget the phone didn't come with them either. I guess Canadians get headphones?
Since getting the V10, I've noticed a lot of people on the other end of the phone not being able to hear me. I get a lot of "huh?" or "are you there?". This is odd since this phone (assuming because of band 12?) has a substantially better signal than any previous phone I've had. I am getting full LTE signal in places where I previously got hardly 3G with my Nexus 5. I've seen others say that they experience similar issues and have gone into the store to get a replacement. I've tried turning WiFi and VoLTE both on and off, then testing, but still seem to get call issues.
Jump to today; I received my case finally, snapped it on and then made a few phone calls. I had clear conversations, and the other side of the call could hear my just fine. This may just be coincidence, but I'm wondering if putting a case on the phone and covering the metal rails has helped improve call quality.
This may be a longshot, but I'm curious if anyone has any input on this.
That's interesting. I noticed that I can't trigger google now without raising my voice slightly.
When my phone switches from LTE 4 to 12 it's usually in deep building or elevator, where on my AT&T or old Tmo I wouldn't have had signal at all..
I have no issues with "Ok Google".. check your mics, not plugged?
Nobody can ever hear me in calls on my v10. It's very frustrating.
mikeyinid said:
Nobody can ever hear me in calls on my v10. It's very frustrating.
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I have a similar experience. Considering this is supposed to have Qualcomm's new super duper antenna tech I'd expect better. I'm still hopeful they can fix it with a driver or something.
I haven't had any issues whatsoever with mine; an absolutely fantastic phone all around. I do have a T-Mobile V10, but I'm using it on AT&T. Have you considered that this could be a carrier/coverage issue?
clockcycle said:
I have no issues with "Ok Google".. check your mics, not plugged?
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It honestly could be me. I'm a relatively soft spoken person, but with my Note 4 (3 mics vs 2 on the V10) I could literally whisper "OK Google" and it would trigger.
This is SO discouraging. I've had my V10 for 2 weeks & have had same problem since the first call I made out of the T-Mobile store. My boss, clients & family are fed up. I talked to TMo customer service, they put me through various tests and "try this, try that" but nothing helped. Today was day 14, last chance to swap it with no re-stocking fee (so I'm told), and local store is out of stock, so they ordered a new one to be shipped to my house by Wed. and I'll send my unit back. If this is a design flaw, then I should have swapped for a G4 or a Samsung model. Very disappointed!
I disable the noise cancellation and voice clarity. So far my calls been good with those off. My g3 had a similar issue
I have noticed if I turn wifi off it goes away. I initially turned wifi calling off but with wifi still on I have the problem. With it off the calls are just fine.
Robert235 said:
I disable the noise cancellation and voice clarity. So far my calls been good with those off. My g3 had a similar issue
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how do you turn noise cancellation off?
Zero issues here. I noticed that I had trouble hearing people when I was using WiFi Calling. Turning it off solved that.
I'm in an area with great coverage and strong signal. Since I switched to S8+, I have experienced numerous dropped calls. One day it is good and another day it just happens like crazy. Anybody with me?
does it happen with only incoming calls, cutting you off before you can say hello? or is it both incoming and outgoing calls that are affected?