God damn it Otterbox...
and, you started a new thread here to tell us THAT?
Email em and have them send it to you again...it's not like it costed you anything...
I know it sucks, but theyre human, and made a mistake. They are still the best company around when it comes to customer service in my opinion. Cant be too mad at them for making a mistake when it isnt costing you a dime. They are the ones sending out free cases AND paying for shipping.
I just got the Otterbox Impact, new in box with screen protector instead of my Commuter replacement today. I'm actually happy about it because I'm sure theyll apologize, tell me to keep it, and send me out my Commuter replacement. Plus I havent been using a screen protector, but I think I will put this one on. Sweet deal for me. I already have the Defender so now I have all 3 Otterbox cases for the 3D
Call them up (Contact Us page on their site), and they'll send you a whole Commuter for free. They're a small company with awesome customer service. Trust me on this. When I called them to tell them the Commuter I got was too long, the guy was like "I'll send you another one for free, 2 day shipping. Keep the old one". Took like 5 minutes.
Yea, see my other post about them.
They wanted me to set up a crime scene to exhange my broken case.
Customer service sucks.
Screw them. I moved on.
^They did that to my brother too, but it was probably because people are telling them that they have a bad case, and don't really have one.....
I would have sent the broken one back, so I don't know what their problem is.
Related
I just spoke to some folks at Seidio today and they notified me that their system has a note that the Tilt 2 for AT&T will never be produced as per their Product Management team.
This is an incredible let-down for myself, and I find it hard to believe that they can't just modify the case currently for the HTC Touch Pro 2 to allow for the PTT key, and sell everyone that case regardless of your service provider.
Anyways, if anyone but myself was waiting on this case,I guess we need to find something else which is a shame.
I was waiting for this case also. I emailed them weeks ago and the return email was on the line that they are in the process of developing products for the tilt 2. So yes, this news is disappointing.
My suggestion, don't spend the extra money for a half-baked case. There are PLENTY of alternatives out there on ebay. I have one and it's wonderful and cost about 1/10 of what any of these "upscale" brands charges.
Sorry, forum was messed up.
Yes, I purchased one of those and it did not come close to fitting my Tilt 2.
For those of us with a Dremel and too much time on our hands, is it possible to mod the Seidio case to a near OEM look. Seems like taking about 3/8 of an inch off the PTT side would be golden. Opinions?
I'm not personally interested in having to pay so much money to "make do".
What I've personally decided to try is the Seidio holster that works with out phone, and a GadgetShieldz full body protection. I was actually really impressed with how this phone looked and didn't want to hide it, so this might be a good compromise.
I use a hard case I found on ebay for about $9. It works wonders, combined with a holster side pouch I bought on the street in NYC for $5. Total $14.
MUCH less than anything Seidio wants to charge.
Just had live chat with Seidio and this is the result.
Angela: hello
Customer74: hello
Customer74: Will you be making the innocase for the tilt 2?
Angela: Yes, we will be, but we don't have an exact ETA yet.
Customer74: Thank you.
Angela: You're very welcome. Is there anything else I can assist you with?
Customer74: Not at this time, thank you.
I had a long chat with them within a day of the original post and they emphatically stated that they were not making it. Who knows....
methinks they're messing with you.
I spoke with them on the phone today (as apposed to the chat like last time) and they again told me that it was not going to be released. I was unable to get any more details.
By the time they get around to making it, it will be like wanting to buy a case for the original tilt - there will be another phone out all off us are moving to =P
I am afraid you are right.
pyro9219 said:
I'm not personally interested in having to pay so much money to "make do".
What I've personally decided to try is the Seidio holster that works with out phone, and a GadgetShieldz full body protection. I was actually really impressed with how this phone looked and didn't want to hide it, so this might be a good compromise.
Click to expand...
Click to collapse
I just applied the GadgetShield a few hours ago and it's already looking great!
Going to wait until tomorrow to try placing it into the case - after feeling the new rubbery skin of the phone (which looks great) I'm not sure it will work together.
When I talked to them in early Dec, they told me at the end of Dec. :-(
Is it possible to use the Touch Pro II case and let it just cover up the other button?
I saw the post regarding modification, just wondering if its possible to ignore the button all together.
I had this case for my original tilt and hated it.
Going with a full phone gadget shield and then a slide-leather case.
the bulkiness of the innocase is just too much for me.
I got my slide for my birthday and my family got a case for my phone. The case broke within a week of using it and i took it back to the tmo store.. They no longer had that case and only had one (very girlish) case i did not want. I was told that cases were comming soon but i cant get a full refund as my family bought the case with a card, and i have to wait.. So anyone know when cases are supposed to come out?
There are cases out, you just need to browse through a bunch of tmobile stores around your area. You can also check ebay. Check the general forum, the cases reviews have been moved there for some reason..
Ebay is a beautiful thing. Got Gadget Gaurd and a belt case (not that it's needed with the Gaurd), and T-Mo $4.79 insurance. Bring on the damage!
This is my same sentiment since you would think the advertised accessories would be sold on the device launch date.
The worst thing happened today. I dropped my phone! I'm so distraught. I have a couple of nicks here & there. So yes, I am in desperate need for a case/skin now. It sucks because I'm one to have the phone naked, as drops really don't occur w/ me.
I'm out of buyers remorse so an exchange is out the question. I'm trying to think of some excuse to have to send back through insurance or the manufacturer, but wouldn't I be responsible for a deductible? This phone isn't even paid for yet (tmo eip) lol.
Has anybody tried these out yet? Just saw them on eBay today.
OtterBox Knock Offs
Their feedback is pretty good, but they haven't been selling these particular cases for very long. So, I'm guessing nobody that bought one has reviewed it yet.
Whatcha think?
Been thinking about one of these as a backup. @ 20 bucks might just go for it.
I like the Defender so much because of the camera protection. This knock-off leaves the camera area exposed, offering them no protection...Guess it all depends on your wants/needs, but this case also just has a cheap look to me..specifically the button/hole covers
washjayb said:
Been thinking about one of these as a backup. @ 20 bucks might just go for it.
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You can get a defender case for only 12 dollars more on amazon.
Just received mine today. I think I paid 36 all together with shipping.
As long as it not otterbox, then yes.
Otterbox wants you to setup a crime scene before you can return a defective unit.
They don't have any integrity about standing by their product.
kthejoker20 said:
As long as it not otterbox, then yes.
Otterbox wants you to setup a crime scene before you can return a defective unit.
They don't have any integrity about standing by their product.
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Click to collapse
Quite the opposite actually. 95% of people who call in don't have to do anything to get replacement, myself included. I called them, explained the issue, he asked for my email address and mailing address then told me i would receive it in about a week, didn't have to do ANY thing. Plus get to keep the old one for a backup, nice!! Bet customer service anywhere!!
Sent from my PG86100 using XDA Premium App
kthejoker20 said:
As long as it not otterbox, then yes.
Otterbox wants you to setup a crime scene before you can return a defective unit.
They don't have any integrity about standing by their product.
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Click to collapse
I pretty much guarantee you will get better customer support from otterbox than you will this knock off company.
I got an otterbox defender for my OG evo as soon as they became available. 3x I had to have it replaced (for minor issues) and 3x they sent me replacements with little to no trouble. I had to take a picture of the damage the first time.
Btw the replacements were for 1 the kickstand snapped in half and the other 2 were related to the holster cracking. (I was very hard on the holster, always bumping it into walls/doors lol)
Sent from my PG86100 using XDA App
Kornsaq said:
You can get a defender case for only 12 dollars more on amazon.
Just received mine today. I think I paid 36 all together with shipping.
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Click to collapse
I went ahead and got one full price 49.99 right after i bought my Evo. Could have waited---- but whatever.
I think this would be a good cheap alternative mainly due to the exposed buttons. The defender works as advertised but i might want a lower profile, easier access, less tapedeck looking case.
Ive had one problem with the defender. watch were you sit. The belt clip has a weak point and it will break if you hit it in the right spot.
Edit: On second thought- there is no way to make the Evo 3d not look like a a Walkman
I woul probably like the knokoff more if all buttons/ ports were exposed.
MMMM, Nom Nom Nom
I ordered the Defender. Got a discount from Retailmenot.com and really like it. Ditched the crappy built in screen protector and grabbed a zagg also got the discount for that at retailmenot.com.
I am suppose to be getting my otterbox in the mail tomorrow from fedex. I love the camera protection it offers. And the best thing is I got it for free, haha through best buy accommodations.
Sent from my PG86100 using XDA Premium App
So yesterday in the mail I finally recieved my Cruzerlite Persona Cases that took 3 weeks to ship after they told me it would only be a couple of days longer on pre-order. To be honest navigating through the website was slow and sluggish on my phone or my comp. But back to the cases we go.
I was shocked when my GF told me they came in the male and looked terrible. I thought she may have been being picky or something but was left horrified when i got home. These cases don't look as nice as they do on their website. The inside of all the cases are not painted and are white, which shows on the outside with big contrasting bold white lines around every hole from the power button to the mic hole. The paint and case feel nice but the paint isn't just missing in some places, it's also rippling in small places across the phone. Looks like the phone has wrinkles.
I ordered 3 cases. They're all like this. One of them actually leaves a flap open right under the kickstand and also makes it so that the power button gets stuck. I would recommend going with another case even their own Androidified cases, but they did a terrible job on these cases for the price.
i got 3 yesterday in the mail. the unpainted white inside is not a problem at ALL. you dont see it once its on the phone. these are the 3 i got...
I don't know if you got free cases to say that or something but you can see the white right there on the last case and it shows just the same when you put it on cause i own the same one.
the white near the kick stand doesnt show once its on my phone though.
BUT, once you said how the paint looked unfishined on some of the cases i noticed on my yellow case that on the front its not painted fully =/
im going to contact them about this =/
Color in the missing spots with colored Sharpies. Their $.79 at Wal-Mart.
Sent from my EVO using Tapatalk 2
Warrior 3000 said:
the white near the kick stand doesnt show once its on my phone though.
BUT, once you said how the paint looked unfishined on some of the cases i noticed on my yellow case that on the front its not painted fully =/
im going to contact them about this =/
Click to expand...
Click to collapse
Good luck with their customer support. I was PROMISED a refund on an order, to no avail. 15 something emails, and months later, nothing. Won't waste my money on this company again, and have been making as many people aware of them and their ways as I can.
Tried the sharpie. Cases are a matte finish sharpie is shiny looks terrible. Wiped off.
I bought the Rorschach and I was equally disappointed in the quality of the printing. The color is way off and sloppy compared to the pic on the website. I'm asking for a refund right now but they are being super slow at responding to me.
Traceamount said:
Good luck with their customer support. I was PROMISED a refund on an order, to no avail. 15 something emails, and months later, nothing. Won't waste my money on this company again, and have been making as many people aware of them and their ways as I can.
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Click to collapse
i contacted them the other day and sent them pictures of the cases. they gave me a gift card for 60 bucks to the site =p. ill just wait to use it until they make better cases.
Warrior 3000 said:
i contacted them the other day and sent them pictures of the cases. they gave me a gift card for 60 bucks to the site =p. ill just wait to use it until they make better cases.
Click to expand...
Click to collapse
Sent from my GT-I9100 using xda app-developers app
Hi everyone.
I'm very disappointed to hear about the quality of the cases and the lack of customer service that you've received regarding CruzerLite. I am VERY happy to address issues with everyone to either get you replacement cases or compensate you in another fashion to make you happy. Please reach out to me via PM and reference this thread and I'll do my best to give you the service that you've paid for and deserve.
Thanks =)
ScottyBrown said:
Hi everyone.
I'm very disappointed to hear about the quality of the cases and the lack of customer service that you've received regarding CruzerLite. I am VERY happy to address issues with everyone to either get you replacement cases or compensate you in another fashion to make you happy. Please reach out to me via PM and reference this thread and I'll do my best to give you the service that you've paid for and deserve.
Thanks =)
Click to expand...
Click to collapse
FYI, Tried this and the guy told me he didn't work there anymore...still no joy on a refund.
EDIT: Rejoice! I have received a refund and they didn't even ask for the stupid POS case back - who would? it surely cost them only pennies to make, more costly to restock than toss it out.
I like to buy from this type of companies that care about the costumer. I'll be getting a case from them for sure.
Sent from my HTC Evo LTE powered by Meanrom
Any update if the quality of these cases has been improved?
njfoses said:
Any update if the quality of these cases has been improved?
Click to expand...
Click to collapse
I ordered the androfied cruzerlite case in clear. I wish I would have got a solid color because it looks discolored . But other than the color it is an awesome case . Fits nicely and good quality .
Sent from my EVO using xda premium
So after finding basically one retailer (bestbuy) who sells anything close to acceptable protection for the note in my area i found myself in the mall sunday morning. Suddenly im gazing at cases and sparkly covers for seemingly every handset known to man.
Uh-oh ive been spotted, the little man behind the counter spots me and we lock eyes. He sees: a guy with money he wants, a roadrunner for the coyote. I see: a hobbit at another useless mall kiosk. How the hell does sears and spencer gifts keep this place open?
He asks what can he help me with, there is a gunslinger tension as i wrestle to pull the monster from my pocket and give him a glimpse. Lets see what youve got for this, i say with a smirk. Surely if Attparty cant stock cases, screen protectors and assesories for their OWN product this mr. Miagi look alike cant either?
Ooooo galaxy note! Here! He pulled out a couple excellent cases, i bought a two piece which snaps together, and he applied a very nice screen protector.
How many times ive dismissed or laughed at these phone "huts" ,... finally good for something.
Sorry for the story, i was totally stoned on hash and i swear this is how it went down. Hahaha
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I think you need to take a creative writing class
A pic of what you bought?
johnrippa said:
I think you need to take a creative writing class
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I think he did a pretty good job at writing it. If you compare to so many other people posting on the internet he's a literary genius.
Also I'm not intending to be an ass, I liked the story and pics of the case would be cool.
Dude, I love the phone huts. I've gotten most of my favorite cases from mall kiosks
kabuk1 said:
Dude, I love the phone huts. I've gotten most of my favorite cases from mall kiosks
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Click to collapse
These kiosks are way over-priced. You can find the same cases on ebay at a fraction of the cost.
johnrippa said:
I think you need to take a creative writing class
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Click to collapse
I dissagree.. I liked his story.. Well written and kept my interest!
Classes would only enhance his story telling abilities.. But I dont think he needs them.
thanks for the story.
.
another quote..
"These kiosks are way over-priced. "
this is true. when you look to ebay and amazon, they are way over priced...
BUT.. these kiosk operators regularly bargain down..
Try it.. They will haggle and almost always cave in..
lets say a typical TPU case on ebay and amazon goes for maybe 8-10 bucks shipped..
the kiosk guy wants 20..... haggle him down to 17.... the when he says ok.... you open your wallet and show the entire contents of 14$$. ( you purposely stuffed 14 ONLY in there as you cased the case prior to speaking with him)
Now he sees that he's cleaned out your wallet of all your 14 bucks... leaving yoou with 0000
Guess what?? He takes it! Done deal..
as you walk away with your new case.. you re-stuff your wallet with the cash you had stuffed into your other front pocket!!!
jimmbomb said:
lets say a typical TPU case on ebay and amazon goes for maybe 8-10 bucks shipped..
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Click to collapse
http://www.ebay.com/sch/i.html?_sop=15&_sacat=0&_from=R40&_nkw=galaxy+note+tpu&rt=nc&LH_BIN=1
There are so many TPU cases you can buy for less than $5 with free shipping from ebay. Even $14 is too much for a TPU case.
http://www.ebay.com/sch/i.html?LH_B...t=PDA_Accessories&_mPrRngCbx=1&_udlo=10&_udhi
$10 or more, you can get few cases, screen protector, charger and other accessories.
If you are trying to cheap out on a case, $14 TPU case is not a good deal.
Theoriginalgiga said:
I think he did a pretty good job at writing it. If you compare to so many other people posting on the internet he's a literary genius.
Also I'm not intending to be an ass, I liked the story and pics of the case would be cool.
Click to expand...
Click to collapse
I meant that he should take the creative writing class because he would enjoy it.
My mistake, sorry!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I had a very similar experience at my local mall(I wasn't stoned on hash, unfortunately). A couple years back I bought a cheap rubber case for my Captivate. I don't remember it being overpriced, but I don't know, I bought it on a whim.
After I got my Note I started shopping around for a case. Turns out the same kiosk had an actual Otterbox. I don't remember what I paid for it, but it was comparable to prices I found online.
ddochi11 said:
These kiosks are way over-priced. You can find the same cases on ebay at a fraction of the cost.
Click to expand...
Click to collapse
Yes, I realize this, but when you're in a pinch they're a good place to find something fast. When I first got my Note I went straight to the mall cause I was NOT about to leave it naked for 3-5 business days while I waited for a case to arrive, or pay $40 for a case in the AT&T store. $15 for peace of mind is cheap, IMO.
freekquency said:
So after finding basically one retailer (bestbuy) who sells anything close to acceptable protection for the note in my area i found myself in the mall sunday morning. Suddenly im gazing at cases and sparkly covers for seemingly every handset known to man.
Uh-oh ive been spotted, the little man behind the counter spots me and we lock eyes. He sees: a guy with money he wants, a roadrunner for the coyote. I see: a hobbit at another useless mall kiosk. How the hell does sears and spencer gifts keep this place open?
He asks what can he help me with, there is a gunslinger tension as i wrestle to pull the monster from my pocket and give him a glimpse. Lets see what youve got for this, i say with a smirk. Surely if Attparty cant stock cases, screen protectors and assesories for their OWN product this mr. Miagi look alike cant either?
Ooooo galaxy note! Here! He pulled out a couple excellent cases, i bought a two piece which snaps together, and he applied a very nice screen protector.
How many times ive dismissed or laughed at these phone "huts" ,... finally good for something.
Sorry for the story, i was totally stoned on hash and i swear this is how it went down. Hahaha
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
Or, as Jimmy would say.....It's a semi true story!!!! Love it!
Money wasnt a major issue, i hate running around with a naked phone those first few days. I upgraded from an Inspire which is still in perfect condition and a 1 1/2 yrs old. Except one hairline scratch that happened the first day i got it. This is how **** goes for me.
¦)
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I should hit the flea market up. I bought a case out of pure necessity tonight from the local att store. Best buy sells overpriced stuff here. No otterbox anywhere local.
Anyway. I paid 43 bucks for a "speck" case that snaps on. It will get me by till I get a better one. I have thirty days to return it (which I most likely will)
Blah