I got my slide for my birthday and my family got a case for my phone. The case broke within a week of using it and i took it back to the tmo store.. They no longer had that case and only had one (very girlish) case i did not want. I was told that cases were comming soon but i cant get a full refund as my family bought the case with a card, and i have to wait.. So anyone know when cases are supposed to come out?
There are cases out, you just need to browse through a bunch of tmobile stores around your area. You can also check ebay. Check the general forum, the cases reviews have been moved there for some reason..
Ebay is a beautiful thing. Got Gadget Gaurd and a belt case (not that it's needed with the Gaurd), and T-Mo $4.79 insurance. Bring on the damage!
This is my same sentiment since you would think the advertised accessories would be sold on the device launch date.
The worst thing happened today. I dropped my phone! I'm so distraught. I have a couple of nicks here & there. So yes, I am in desperate need for a case/skin now. It sucks because I'm one to have the phone naked, as drops really don't occur w/ me.
I'm out of buyers remorse so an exchange is out the question. I'm trying to think of some excuse to have to send back through insurance or the manufacturer, but wouldn't I be responsible for a deductible? This phone isn't even paid for yet (tmo eip) lol.
Related
Anyone find any cases yet??
What do you think about the head phones??
Ive been using a Seidio belt pouch that I bought for my Touch Pro 2 a year ago and it fits it perfectly. I also just bought the REALOOK screen protector from amazon but im expecting to get that within a few days. Ill let you know if its worth getting or not, but the general consensus with that brand on other phones is its invisible, perfect fit, maintains the smooth glass feel of the screen.
Thanks Man!!
i have been searching for weeks.. to no avail.. i mean.. i've found a few that MAY work.. but my phone is on the way now .. soooo.. long story short.. best case i could find.. for myself was .. where other than the AT&T accessories page.. right where i should have started here s a link...or not.. thank you spammers.. anyway.. should be easy enough to find
I placed my order last night for the Invisible Shield maximum protection package. It ended up costing about 27 bucks shipped, but I've heard nothing but good things about this setup. I'll let you all know when it comes in.
OLD School and New School
I've actually been using the case from my 8125 for my past three phones (Tilt, Tilt2, and now Surround). It's a little tight on the long axis, but that's not the end of the world. I had wanted a new one; but the only one I found was $35 and I'm not willing to shell out that kind of money.
Regarding headphones, this is the first phone where I get over 95% reliability on my Bluetooth S9s, and given how uncomfortable the stock ones are I'm willing to live with a couple of skips.
Hard Case
Hi guys...
I bought this Hard Case on ebay. It feel nice on the phone.
Invisashield
Just got the surround yesterday and had the girl at Best Buy put the invisashield on. I don't normally like screen protectors as it takes away the sensitivity, but I don't even notice that this one is on. It gets a high rating in my book, not to mention that if anything goes wrong with it, it's replaced.
I am curious if anyone else, with a ViewSonic G Tablet and the Skinomi Skin Protector, received a skin that does not seem to match the layout of the tablet, both front and back. I ordered the skin that protects the front and back and what I received just does not seem to line up with anything.
The front has only one hole and an odd 1 inch x .5 inch rectangle in it. The hole does not match up to my camera aperture or my light sensor aperture. The rectangle makes absolutely no sense.
The back is the most messed up skin I have seen. I know the skins come in a few different pieces that fit together like a puzzle but the back has two main parts to it and those main parts do not fit together because they seem to go on two different hemispheres of whatever they think this skin should fit on. Then the four rubber plug holes that are in each corner do not match up to the skin holes. They are not even close. That is the best I can describe the back. It has to be the wrong skin is my conclusion.
Overall this skin is smaller both width and length wise. The picture that is shown in the product page is definitely not what I received. If the actual product is suppose to be different there was no disclaimer stating that the picture shown was just for example purposes and not a reflection of the actual product.
If anyone can give me some feedback on their own experiences I would greatly appreciate it. I sent Skinomi an e-mail about this but I explicitly explained to them that I would not be paying for return shipping and that they WILL be sending the correct product through a 2-day shipping scheme. That is if it was the wrong product that was sent to me. If it is in fact the right product then I am definitely getting my entire purchase price back.
I have been through the situation where the wrong product was shipped before and the problem was remedied but it is a big time sink and nuisance to the customer. If only you could charge companies, that screw up like this, for the time and effort you have put forth. It might actually prompt them to make sure they get it right the first time.
U can check another thread here about screen protector from skinomi. A lot of feedback there. Some ppl also complain about wrong measures... maybe they are having some system issues and geting wrong orders... i dont know. I ordered just a front cover and its perfect... camera and left hole are present...
It even improved my viewing angles with no sensivity lost
sirspongy said:
I am curious if anyone else, with a ViewSonic G Tablet and the Skinomi Skin Protector, received a skin that does not seem to match the layout of the tablet, both front and back. I ordered the skin that protects the front and back and what I received just does not seem to line up with anything.
The front has only one hole and an odd 1 inch x .5 inch rectangle in it. The hole does not match up to my camera aperture or my light sensor aperture. The rectangle makes absolutely no sense.
The back is the most messed up skin I have seen. I know the skins come in a few different pieces that fit together like a puzzle but the back has two main parts to it and those main parts do not fit together because they seem to go on two different hemispheres of whatever they think this skin should fit on. Then the four rubber plug holes that are in each corner do not match up to the skin holes. They are not even close. That is the best I can describe the back. It has to be the wrong skin is my conclusion.
Overall this skin is smaller both width and length wise. The picture that is shown in the product page is definitely not what I received. If the actual product is suppose to be different there was no disclaimer stating that the picture shown was just for example purposes and not a reflection of the actual product.
If anyone can give me some feedback on their own experiences I would greatly appreciate it. I sent Skinomi an e-mail about this but I explicitly explained to them that I would not be paying for return shipping and that they WILL be sending the correct product through a 2-day shipping scheme. That is if it was the wrong product that was sent to me. If it is in fact the right product then I am definitely getting my entire purchase price back.
I have been through the situation where the wrong product was shipped before and the problem was remedied but it is a big time sink and nuisance to the customer. If only you could charge companies, that screw up like this, for the time and effort you have put forth. It might actually prompt them to make sure they get it right the first time.
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Hey heres my thread on the Protector you purchased.http://forum.xda-developers.com/showthread.php?t=904814 Go ahead and post your issue there. It seems the last few days a few people recieved the wrong order. I have multiple full screen protectors I ordered from them and they fit perfectly. I am not sure why they are messing up now. One user reported they only got the protector for the screen and not the bezel. very strange and we have sent emails and exchanged phone calls with the company. I would not pay for return shipping either. Defiantly not your fault and Please keep us up to date on how they resolve this with you.
I just receive my shipment on Friday and have the same problem; they definately shipped the wrong skin to me. I should charge them for my time to deal with this...
xRepinsSporx said:
I would not pay for return shipping either. Defiantly not your fault and Please keep us up to date on how they resolve this with you.
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+1, they should cover return + replace with correct item.
There email support isn't that prompt but they eventually reply, and when I was complaining about the lack of updates about the order status, when they eventually replied back they did offered immediate replacement. I did receive my skin on that day though, so I emailed back and told them it wont be necessary for them to send replacement.
Best of luck,
Mine was fine. Early order. This is too bad for them as they really got a great boost here. I hope they make it right and regain their position as the only one out there with a custom screen and a reasonable price.
I recieved mine with two holes for the camera and the sensor. everything fits perpectly
yes.. guess they are having no idea of the free publicity we are giving them here...
else they would make an effort to serve better
I am updating the status of this thread. I called Skinomi today and, after calling their customer service line 6 or 7 times, I got through to someone, instead of the voice mail they really wanted me to use.
I explained the situation and the female that helped me was pleasant and told me that she would ship out the correct skin right away. I explained that I needed it by Friday since I am moving on Saturday and the snail mail they send it in normally would not have made it to me in time. She told me that they are not able to ship it any faster than their normal free shipping option, unless I choose it when I purchased it. I politely told her that she was incorrect and that of course they could send it through 2-day shipping. She began to stumble over her words and then told me she would talk to her manager.
So the manager, Alex, got on the phone and he asked that I take a picture of the skin I received so that they can see what skin is being shipped by accident. After explaining the skin to him he figured out that the skin I received was the Archos tablet skin. He then told me that they would ship out the correct skin within an hour or two and that I could count on getting it within 1-2 days. I thanked him very much and that concluded the conversation. The test will be in 2 days whether or not I get the skin or not. I have dealt with a few companies before that tell me they will ship it as 2-day and then never do. I hope Skinomi is better than that.
I will keep you all updated.
youve given me the idea to call them tomorrow. I think their shipping sucks..I ordered last week from them..wednesday..on friday i ordered some stickers from androidstickers to go with the skin..guess which came first??!!! yeah androidstickers beat them and skinomi had a two day head start..both are on the west coast..Ridiculous..They gave me a tracking number that still shows no movement!!
Done with skinomi, thats just unacceptable
Updating: It is the 2nd day of the 1-2 days that Alex from Skinomi told me it would take for my correct skin to get to me and I received nothing. It seems that this Alex guy from Skinomi was blowing smoke up my arse. I am sad for this because I will never recommend Skinomi to anyone, regardless of how nice the skin is when it finally gets to me. I have been using my Tablet sparingly for fear that I might scratch up the screen before I get the skin on it. Now I only hope that I get the skin before I move on Saturday. It is going to be even more of a let-down if I have to wait for the shipment to be redirected to my new house, 220 miles away.
So let this thread be a warning to anyone contemplating purchasing a Skinomi product. You might order the correct item but there is no guarantee you will get the correct one and then you will be forced to wait even longer for the correct item to be reshipped to you, and that is if you can make it through to someone on the phone. Otherwise you will have to wait for their ridiculously slow response time via e-mail.
I will update this thread when I do finally receive my correct item but anyone following this thread might be waiting a few extra days for that to happen.
I ordered mine on 1/19/2011 and received it on the 24th. I fit very well. The holes for the camera and light sensor were right on.
It sounds like a "crap-shoot" with them. I do not think I have been this unhappy with a company's customer service in a long while.
You're not alone...they gave me false promises too..been waiting since the 18th for my order and nothing but bunk tracking numbers is what they give me
A quick update, even though I have not received my "correct" order.
I called Skinomi since I did not receive my order yet in order to see if they really did send it 2nd day mail, like Alex from Skinomi claimed he would send it. Guess what? They did not. George, the manager that talked to me, said it was through the normal USPS priority mail, the same as my first order that took 5 days to get to me. I asked George why they did not send it 2nd day like I was told they would and he informed me that they cannot do that. I then asked him why they could not.
They are within the US so they should have access to UPS or FedEx delivery. What baffles me the most is that this George guy told me he would refund my order total completely ($24.95). So they can send out a replacement order and then when they screw that up they can refund my order but they cannot pay the money to send the replacement order through 2nd or even 3-day mail? Then as this guy was ending the call he says to me, before I can retort, that in the future if I need the item in 2-days that I should choose the 2nd day shipping when I make the purchase. If he would not have hung up I would have cussed him out. I would not have to worry about the shipment getting to me on-time if they would have sent the correct item in the first place. The 2nd day mail request came when I realized that I would not get the replacement in-time for my move downstate.
This company has their priorities ass-backwards. I plead with anyone that plans on getting a skin from this company to please stay away from them.
It is unfortnate that an employee must have mispoken and promised 2nd day or overnight service. The reality is, next day service would cost them more than the $15 that they recieved for the goods. Shipping costs eat the majority of profit on these small items these days if they have to be shipped any other way than 3 day priority mail / flat rate box etc. UPS and Fed Ex are going to run close to $20 for minimum overnight shipment. I have a small mail order business and not including the $7 drop ship fee I pay the vendor (I can not afford to stock the items) the cheapest UPS shipping on a one pound box anywhere even close to the source is a minimum of $9 and as much as $12. I only charge $10 shipping which means that I pay close to $18 shipping on an item that I pay $30, sell (have to be competative) for $59 plus $10 shipping. So bottom line is I make about $21 gross before advertising and web site fees. If someone wants to return something and I then have to ship a replacement, that eats up shipping again both ways and everyone loses money!
That all having been said, they need to speed up their shipping. It sounds like they are vending out this product and just re-selling them when they get the order and may not even stock them. Why else would it take so long? That means that most of their cost is in the shipping tube and postage! Not much margin on $15.00 gross sales price.
This is through Skinomi themselves. I recognize that shipping it a decent cost but that should simply be a motivator for getting the order right the first time. What it really comes down to is that they shipped the wrong item, not just to me but many others, and they must eat the cost that is associated with their mess-up.
I own my own computer repair business and if I make a mistake while building a computer I do not charge the customer the price for a second hard drive or CPU (whatever the damage item might be). I also do not charge them for the extra time it took me to reinstall the new component. I eat the cost. I might even give them a discount for their time and lost productivity depending on the situation. By them deciding to only ship the replacement through the same snail-mail shipping, they are, in a way, disregarding my time spent waiting for this item. In my case I am moving on Saturday and my case is unique in that I will have to wait even longer if the shipment does not come before I move because the order will have to be redirected to my new house, 200ish miles away.
I ordered mines a few days ago and it came today. It fits almost perfect.
Sent from my HTC Vision using Tapatalk
So I am sure no one really cares anymore but I did want to just update this thread real fast but first of all I must implore anyone in the US to not use the free shipping option that Skinomi offers on their website because it is through the United States Postal Service and they are part of the reason why I STILL do not have my replacement/correct order yet.
I just received an e-mail from Skinomi saying that they received my return order and that they cannot process my refund since it has been over 30 days from when my order was placed. My jaw literally dropped when I read this. I have been waiting at my new address since the 31st of January for my order that, due to Skinomi lying and telling me the order would be 2nd day shipped to me, I did not receive my replacement order in time before I moved on the 29th. So I have been waiting patiently for my package to show up from USPS via the forwarding that I set up through the USPS. So over half a month later I get that e-mail saying that they received the return order from me...
So if I am understanding this correctly the USPS screwed up and did not forward this package to me at my new address but sent it back to the sender. I truly hope this is not the case because I am already seeing red and I cannot fathom how a company like Skinomi and the USPS continue to exist if this type of crap happens. It all started with Skinomi sending me the wrong skin in the first place and then sending the replacement through snail mail instead of the 2nd day like they told me they would on the phone so that it would make it to me before I moved. Then the postal service and their just god-awful service.
If I have anything to say about Skinomi it is STAY THE FRICK AWAY! They are just terrible. Yeah, one person had a bad experience does not speak for the whole company. I have read about a lot of bad experiences that other people have had with Skinomi.
Please do not recommend Skinomi, XDA Developers, if you are. You are doing the community a disservice by doing so.
Well I live in the US and I received my screen protector from Skinomi in 3 days. The screen protector works beautifully for me. I personally would not hesitate to order another screen protector from them since everything worked great and they shipped quickly. I had never heard of this company before purchase other than the responses in this thread and I am really happy with the product. Just because you had a bad experience does not mean that this happens with all orders. This is just my experience and opinion.
Thanks
God damn it Otterbox...
and, you started a new thread here to tell us THAT?
Email em and have them send it to you again...it's not like it costed you anything...
I know it sucks, but theyre human, and made a mistake. They are still the best company around when it comes to customer service in my opinion. Cant be too mad at them for making a mistake when it isnt costing you a dime. They are the ones sending out free cases AND paying for shipping.
I just got the Otterbox Impact, new in box with screen protector instead of my Commuter replacement today. I'm actually happy about it because I'm sure theyll apologize, tell me to keep it, and send me out my Commuter replacement. Plus I havent been using a screen protector, but I think I will put this one on. Sweet deal for me. I already have the Defender so now I have all 3 Otterbox cases for the 3D
Call them up (Contact Us page on their site), and they'll send you a whole Commuter for free. They're a small company with awesome customer service. Trust me on this. When I called them to tell them the Commuter I got was too long, the guy was like "I'll send you another one for free, 2 day shipping. Keep the old one". Took like 5 minutes.
Yea, see my other post about them.
They wanted me to set up a crime scene to exhange my broken case.
Customer service sucks.
Screw them. I moved on.
^They did that to my brother too, but it was probably because people are telling them that they have a bad case, and don't really have one.....
I would have sent the broken one back, so I don't know what their problem is.
In case people didn't know about this, here you go guys:
source - http://www.tmonews.com/2012/02/tmob...-on-facebook-offers-30-off-any-one-accessory/
click on the attachment.
Thanks, I'm horrible about buying cheap accessories from hong kong and putting up with waiting for weeks... but maybe I'll go find something to help the carrier I love to hate.
Same here. Well i just ordered a red Amzer TPU case from ebay, and when i got it the case was in hot pink...not red lol.
so we just print out the picture?
Derp should have actually read the page. I think I may try and pick up the desktop dock.
adamboyd83 said:
so we just print out the picture?
Derp should have actually read the page. I think I may try and pick up the desktop dock.
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That or you can download the picture to your phone and just show it to the sales person when you're ready to pay. They'll just scan it off your phone.
i just got this case yesterday for only $20 http://www.t-mobile.com/shop/AddOns...4e39-b18d-e091488f1786&inCart=True&catCode=21
Loving it so far. Very sturdy and robust feel.
babymatteo said:
That or you can download the picture to your phone and just show it to the sales person when you're ready to pay. They'll just scan it off your phone.
i just got this case yesterday for only $20 http://www.t-mobile.com/shop/AddOns...4e39-b18d-e091488f1786&inCart=True&catCode=21
Loving it so far. Very sturdy and robust feel.
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i bought that case when i first got my amaze, i dont use it anymore. I found it damaged my phone (more specific, the raised edge around the glass is chipped). Granted i have 3 batteries so taking it on and off, which is a PIA with this case, probably didnt help at all, but now it just sits there collecting dust. just my $0.02
edyts said:
i bought that case when i first got my amaze, i dont use it anymore. I found it damaged my phone (more specific, the raised edge around the glass is chipped). Granted i have 3 batteries so taking it on and off, which is a PIA with this case, probably didnt help at all, but now it just sits there collecting dust. just my $0.02
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Oic...not sure if you got a bad one or if they have made new ones since, cos mine doesn't even touch the glass part.
edyts said:
i bought that case when i first got my amaze, i dont use it anymore. I found it damaged my phone (more specific, the raised edge around the glass is chipped). Granted i have 3 batteries so taking it on and off, which is a PIA with this case, probably didnt help at all, but now it just sits there collecting dust. just my $0.02
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I know how you feel man, I really dont recommend this case at all.
Thanks for this post, I would have never known about this if not for you... You Da Man
I tried the D30 dual protection case with the coupon, didn't like how it didn't wrap around the phone case and rise above the glass, so took it back and got their "band" cover with clear back cover. The US stores also have a "buy 2 get 1 free" offer for accessories for a few weeks. Some stores may notice that this coupon cannot be combined with any other promotion, but the girl who sold me the first cover last week didn't bother to check that ... whoops, I missed that opportunity, could've got a $35 accessory for 30% off, then another, and gotten some earbuds or something free. D'oh!
I live in Canada and I bought a UAG case from USA, California, and I think the package is stuck at Canadian customs for some reason. It's been almost 2 weeks and I did not receive my case yet nor did I get an update on my tracking status. Something is going on, did this happen to any other Canadian that ordered a UAG case?
Did you buy it directly from UAG?
I live in the US but when I ordered my last UAG case for m Galaxy S4, it literally took 3 weeks to get to my house. It was like they pretended to ship it the day after my order was placed then waited until 2 weeks later to actually send it out.
They may be slow at shipping, but their customer service is great if the case breaks. They replaced mine for free because there was a slight crack in it and didnt even ask to have the broken one sent back.
Mine shipped to me in a week.. Very good. And excellent customer service...
They are working on a revision to the case due to flash glare from camera flash...this could be reason for the delay.. Contact them by email.. They are fast to respond
clninja said:
Mine shipped to me in a week.. Very good. And excellent customer service...
They are working on a revision to the case due to flash glare from camera flash...this could be reason for the delay.. Contact them by email.. They are fast to respond
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Oh man...once they come out with one that doesnt destroy the flash functionality, I may have to get one. I am actually starting to like my unicorn beetle pro though
i live in alberta and it took about 2 weeks to get to me, i ordered directly from the UAG website. I also complained about the flash ghosting, got my $39.99 back and got to keep the case. Enough cant be said for customer service like that. If and when they release a revised version I will be buying it just on the principal that they gave me this one for free.