Blackberry 3830 or try for another 3vo?? - HTC EVO 3D

On my fifth return now and still, dust under the screen, tilted screen and green camera. The guy at the Sprint store (third party BTW) said that they were out and had no idea when they were getting anymore in. I only have about 8 days left til my 30 is up. I Called retentions and they said they could send my a loaner phone (bb 8330), refund my money and reset my upgrade. Should I take the offer and go to a corporate store for a new 3d, or keep hassleing the third party until they get a batch of un-defected 3vos?
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1wingangel said:
On my fifth return now and still, dust under the screen, tilted screen and green camera. The guy at the Sprint store (third party BTW) said that they were out and had no idea when they were getting anymore in. I only have about 8 days left til my 30 is up. I Called retentions and they said they could send my a loaner phone (bb 8330), refund my money and reset my upgrade. Should I take the offer and go to a corporate store for a new 3d, or keep hassleing the third party until they get a batch of un-defected 3vos?
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Click to expand...
Click to collapse
return it for your money (and upgrade)...and wait it out until another batch comes in or go somewhere else for one. the phone is worth it....and this dev community seals the deal....

I think its time for you to start showering and also washing your clothes. This "dust" you speak of, funny how you read VERY little about it. Quit being picky and use your phone, its not a fashion show.

Because I paid good money for my phone and if anything is wrong with it, I want to be the cause of it, not come out of the box defective or blemished. The dust or particles under the screen are an eyesore and visable at all times. Quite frankly, as a paying customer, I have the right to return it until I'm satisfied. If your phone came out of the box with a crack on the screen or a jacked up power button, would you "just use your phone"? And by the way. Do get good reception under that bride where you live? Damn trolls!
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What are the odds of getting 5 phones that have dust under the screen? Are you saying they come out of the box that way or did the dust gather under the screen after you used the phone some?
I highly doubt all 5 of your phones come fresh out of the box with dust under the screen. Return your phone and get your upgrade back then go to a corporate store from now on.

Not all of them had dust. The first one had a very green camera, the second ones camera wouldn't focus and the third one had a purple tint in all pics taken in sunlight. We compared them to the managers phone, and his camera was perfect. So I traded up again, this one had dust , dead pixels and what looked to be a cat hair? under the lens. And this one is crooked and dusty.
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get a case and a screen protector and take your rants somewhere else.
OMGGGGG My battery has a spot of dust on it...ohhhh noooosss...
This is a phone, not a house or a car.

Answer me these questions three!!
Please troll somewhere else man.
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1wingangel said:
Answer me these questions three!!
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That made me lol
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Ya like that LOL.
Check this out
http://www.youtube.com/watch?v=FMEe7JqBgvg&feature=youtube_gdata_player
Bigjim1488 said:
That made me lol
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dude i say goto a corporate store and open the phone and play with it before you leave.....
you as a paying customer do have a right, let alone with sprints new focus on great customer service!!!
screw what others say..... its YOUR money/satisfaction/happiness, not theirs. If you are legitimately unhappy with something that is not out the norm, then go for it

I totally agree. Calling about the bb in the morning.
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And i thought i had bad luck! I went through the same problem with best buy and tvs... No one believed me either, but oh well. Luckily ny first evo 3d was perfect.. but the photon i bought before it, not so much.
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Oh and good luck, i know how frustrating this is.
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brandonkahn said:
And i thought i had bad luck! I went through the same problem with best buy and tvs... No one believed me either, but oh well. Luckily ny first evo 3d was perfect.. but the photon i bought before it, not so much.
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Just curious, what was wrong with your MoPho? I just returned mine today. Loved the phones build quality and the GG screen but the screen hurt my eyes and i just couldnt take blur anymore. My 3d should be here tomorrow

I could have gotten a faulty device but it was just very laggy and glitchy. Rebooted once and shut off another time within a hour.. Said forget it and swapped it for my evo 3d, glad i did.
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Not trolling but sorry.... 5 different 3d's and you have had that bad of experience? Some where you enter into the equation.
BTW The whole Green Camera issue is a SOFTWARE issue not hardware. So returning it for that was pointless as HTC does know about it and does plan to have a software fix for it. I know this as I have had the same issue as well. Patients sometimes is what it takes. Especially when dealing with New items and especially ones that use software.
Ive seen several 3d's and not a one with dust under the screen ever.

Dude just leave it alone, sure it sounds suspect but weirder things have happened... And my pictures do not favor green at all, may be a software issue but it def. varies from device to device then. Also you really think this store would be taking back all these phones without seeing problems? Youre crazy then. As he stated he compared it to the store managers camera.
constevens said:
Not trolling but sorry.... 5 different 3d's and you have had that bad of experience? Some where you enter into the equation.
BTW The whole Green Camera issue is a SOFTWARE issue not hardware. So returning it for that was pointless as HTC does know about it and does plan to have a software fix for it. I know this as I have had the same issue as well. Patients sometimes is what it takes. Especially when dealing with New items and especially ones that use software.
Ive seen several 3d's and not a one with dust under the screen ever.
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1wingangel said:
On my fifth return now and still, dust under the screen, tilted screen and green camera. The guy at the Sprint store (third party BTW) said that they were out and had no idea when they were getting anymore in. I only have about 8 days left til my 30 is up. I Called retentions and they said they could send my a loaner phone (bb 8330), refund my money and reset my upgrade. Should I take the offer and go to a corporate store for a new 3d, or keep hassleing the third party until they get a batch of un-defected 3vos?
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Click to collapse
If you have had more than 2 defective phones in a row you should return it, stop buying it, and get something else. No matter how you look at it (****ty luck, ****ty phone, sign from God, whatever) this phone is not meant for you and you should stop trying.

A Blackberry? Good luck with that, I would stick with an android phone for sure.

Related

Sprint is soooo good!!

So the other day im standing at the door waiting for my fiancée to go out for lunch and i dropped my phone on our hardwood (giggity) floor. It had a case on it and it couldnt have fallen from more than 3 feet. i picked it up turned on the screen nothing wrong. all was good. i get into the car and realize that the bottom half of my screen doesnt work. i have hboot 1.50.000 so as far as taking it back im pretty screwed. Not really having a choice i flashed a stock rom and took it in to the store. They told me that my insurance had carried over even though i had bought it off craigslist (which i didnt know) they said to come back in an hour and it would be good to go. I come back and the tech tells me that it couldnt be fixed. He asked me if i wanted to order a new one or i could have one that a customer brought back during their trial period, i checked it out it was in perfect shape plus it came with a screen protector. So in my head im thinking i just took my rooted broken phone in the store and am walking out with a new phone plus sum, all with out them knowing i had void my warranty! he activates the new 3d for me and just as hes handing it to me he says "Oh and just a heads up dont root this one." I could barely speak i just looked at him and said....al--right. haha but that is the kind of service i always get with my local sprint store. they ALWAYS are super nice and always take care of me. Is this story relevant to anything? not really but with all the sprint hate ive been reading i thought i would give them props. ive been with at&t, verizon and us cellular and sprint has surpassed all of them.
Rooting your phone doesn't void your insurance coverage with Sprint. If you pay them for it, they'll provide the service . Glad you got a replacement with no hassle or deductible.
This made my night. I can sleep now. Lulzy story.
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You were like. .Woah.. then I was like WOAH.. then it was like WOOOOAAAAH..
Anyway, thats pretty cool. Did you leave your SD card in there? Thats the #1 mistake when taking your phone to get repaired.
Props to the guy . I love Sprint and my Dual core shooter
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It's nice to see someone posting positively about Sprint. I've always had great experiences with Sprint and seeing all the threads dedicated to *****ing about them gets old...
Sprint is great. Coming from verizon when it took multiple BBB complaints to get any solution, it its a relief.
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I've seen a lot of complaints on Sprint, but I've never actually had any issues myself. In fact, I've had a hell of a lot better customer service with Sprint than I did with T-Mobile.
SolsticeZero said:
I've seen a lot of complaints on Sprint, but I've never actually had any issues myself. In fact, I've had a hell of a lot better customer service with Sprint than I did with T-Mobile.
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Same here. Sometimes I believe some people just have ridiculous expectations.
I also always have great customer service. ATT was the worst imo.
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Yea man you got a good tech. I'm a Sprint tech and per policy since we can't prove a device has been rooted we have to exchange/repair your device. But a lot of the techs like to have a power trip and give customers grief for rooted devices. We all have rooted devices at our store and I always encourage getting the most out of your device by rooting it
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Funny. I have a certain store I have always had great service and no problems exchanging phone. Actually got a couple of free upgrades. I have tried other stores but none of them seem as cool as the one I like to use.
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capathy, sent you a pm. Thanks in advance.
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Any chance of some paragraphs?
Just sayin...
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aoaleman said:
Same here. Sometimes I believe some people just have ridiculous expectations.
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That's nothing short of the truth, man.

Note RETURN HELP!!!!!!!!

Any HELP WOULD be greatly appreciate!!!!
4 days ago me and my wife bought notes. I recently discovered today that some spots on my phone do not work with the s pen. So i decided i need to take it back and exchange for a new one. But right before taking the phone back my phone was dropped and received hardly noticeable dents/scratches on the phones side on the metal. You have to be shown most likely before you even realize it has dents/scratches.
Will i still be able to return it or hope they just dont notice it?
Thanks for your feedback!!
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Was the purchase made at a corporate or dealer store, or ordered online? It'll be inspected at a corporate store, probably not inspected at a dealer store, and if it was an online purchase, the warranty department will try to get you to put a hold on a credit card till yours is shipped back because they seem to try hard as hell to not do their job. At all. You might be able to appeal to the manager of that store to let you swap it. Can you post pics of the "damage"?
Thanx for the quick response and to answer ur question. Yes it was at corporate store. But i don't want to return it just want to exchange it.
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Can't post picture right now cuz I have nothing to take it With at the moment
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Yeah, I got that much. It shouldn't be a problem if the damage isn't too noticeable, but it's iffy. There's a certain amount of discretion given to managers so you may luck out. Please post pics when you can...I'll try my best to give you an honest evaluation of your chances.
Actually hold on a sec ill get some
EDIT..... NEVER MIND CENT TILL TOM
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Safest way to do this is.......exchange for different color.dont tell them about defect it had.then they will blame on u. because u droped it.
Let's wait for the pics before we make any call like that. I say that as a current AT&T RSC and former third-party sales rep.
best bet is do the return over the phone if possible. call them and they will send you a device, on reciept of the new phone you will mail the defective one back. i have had the same problem as you with dropping a phone right before exchanging it and it worked out ok. good luck!
powdered_donuts said:
best bet is do the return over the phone if possible. call them and they will send you a device, on reciept of the new phone you will mail the defective one back. i have had the same problem as you with dropping a phone right before exchanging it and it worked out ok. good luck!
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Not exactly the best way. If the damage is too extensive, or a grumpy person inspects the phone when they receive it, his account will be charge for the full price of a phone, and there's not much you can do about it without a lot of hassle.
The best thing for him to do is post pics on here of the damage, because we have many AT&T employees on here who could probably make a fair assessment of the damage based on AT&T's stipulations, as I'm sure they've had to deal with returns like this before.
That being said, to the OP: you should be fine unless the case is deformed or there is a huge scratch through the paint. I once returned my old Captivate due to a faulty external speaker, and i had scraped the paint off of the front speaker grill so it was silver, and I had a gouge on one of the corners that was still noticeable but I had smoothed out with a little very fine grained sandpaper followed by steel wool. Sanding it out will probably not work for you on the chrome-ish border of the Note however.
Here is the pic
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Here is a pic
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TheMrRoxtar said:
Here is a pic
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Could you maybe get one without a light reflection directly on the damage? It's a little hard to tell how bad that is. Your best bet either way is probably to go into an AT&T store, and see what they think about getting it replaced. If you have a device service center in your area, they can do an exchange on the spot for some devices, depending if they have it in stock.
The Note's too new. DSCs won't have any in stock and the only reasonable alternative is to exchange it in store.
As was said, if you can get a few more pics that don't focus directly on the damage, it might give us a better idea of what we're looking at.
This same thing happened to my phone and I never even dropped it. Right in the same exact corner. I pull it out of my pocket one day and bam the silver paint is gone.
Will i got it resolved!!!! THANKS FOR ALL THE THOUGHT OUT ANSWERS AND HELP.
took it in and was straight forward with them. Went in a corporate store down the street and was able to get an exchange done immediately.
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I'm very happy that it all worked out for you.
lJesseCusterl said:
I'm very happy that it all worked out for you.
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Thank you!
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TheMrRoxtar said:
Will i got it resolved!!!! THANKS FOR ALL THE THOUGHT OUT ANSWERS AND HELP.
took it in and was straight forward with them. Went in a corporate store down the street and was able to get an exchange done immediately.
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Awesome! Honesty pays off. Glad that they were willing to work with you.
LOL the internet allows people to worry too much...

Note may not be new

I bought my note outright from best buy and noticed has doodles and pics of customers and employees.
I didn't know.i was paying fall price for what could possibly be a display model.
What should i do? Can I get a discount?
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Take it back and get a new one. They either sold you a floor model or one that has been opened by the guys in back. Of course once you're out the door they could say it was you that did all those things...are there any photos of people in the BB stock room or anything that are obvious? Or demand a discount since you got a used item. I would be furious if I paid full price for something that other people had been pawing at for who knows how long.
Also, after this is resolved, if you're still using the same device, hard-reset it and start fresh. Who knows what free apps and malware may be installed on it. Obviously don't do that first or you'll destroy the evidence that the phone was used.
I looked at the photo details and they're from February. I didn't buy the phone until march 10.
Only thing keeping me from taking it back is i dinto want to simply unlock it again.
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And yes, two pics of best buy employees.
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I'm sure they'll exchange it for you, but if you don't want to unlock it, you could (depending on how much of a negotiator you are) go back and see if they'll knock a few bucks back to you... Clearly the phone was either a demo or used in some way, even if briefly. Keep the photos on there if you want to prove it was as you say.
rj88 said:
And yes, two pics of best buy employees.
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And they sold it to you as "new?"
I would complain.
I would complain HARD. Directly to the highest management you can find when you get there. That's absolutely outrageous.
Those looser employees should get fired, it is against policy to open a package and use it.
It's happened before.
http://www.androidcentral.com/best-...s-already-opened-epic-4g-touch-gives-him-bird
I would complain as well as report it to as many news agencies as you can find, along with the pictures.
Gotta love Best Buy lol. If you work there sorry, nothing against you. But my local BB workers are a bunch of clowns. Rip em a new one lol
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Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
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rj88 said:
Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
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Your crazy and lazy. If it were me I would return it get my money back and take my business elsewhere.
rj88 said:
Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
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That's kind of sad, to be honest. That was not the smart move at all.

Screen issue

This is my third note. And just like my previous one, a area on the screen (bottom right corner) has formed were the touch is less responsive and it has a different texture. I don't think that this is a residue but rather a burn or maybe something has rubbed off. Again, this is the second time this has happened and in the same exact place. Any help on what I should do would be appreciated.
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What case are you using, where do you keep your phone, if this is the second phone to do this then something is going on on your end, I'm just curious as to what do we can eliminate causes
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I'm on my second Note and I've had the same problem on both. The middle-left part of the screen is covered in dead pixels & scratches. I'm honestly not sure how, I've got the iVisor AG screen protector (peice of crap, falls off after a day of distorting your screen) and the Flip Cover so scratching should NOT be happening. I love the phones performance, but damn if it doesn't have hardware issues.
Worst part is ATT has refused to replace it because it still works. If I run a "Premium Bike Shop" and I sell you some rusty POS unicycle that instead of a seat has a rhyno horn sticking straight up I'm going to replace it for what you paid for. I'm not going to say "Well that tires still spin, don't they?"
Magnet
Does your flip cover have a magnetic catch? If so, is the magnet located just about the bad area on the screen?
I baby my phone. Definitely not any fault on my end.
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Small claims court is a beautiful thing.
Sue AT&T for the cost of a new phone, the ~$36 filing fee, any lost wages (for time spent both filing and the day you will spend in court) and a small amount extra for your time (the usual standard is to add the amount your income 'lost' for the time you spent in court & filing AGAIN to the total). You could also add a couple of extra hours of your normal working wage for the time you spent preparing the case as well.
In the long run, if you loose, all youve lost is ~$36 and one day worth of wages but if you win, AT&T will be forced to replace the cost of the phone and hopefully be penalized extra in the process.
Oh, and the 'cost of the phone' bit is if you were to buy it OFF contract because you wont be able to buy it ON contract since you already 'have' a contract.
Bring plenty of documentation proving your returns, the reason for the returns and evidence that this is happening to other people. Your AT&T contract probably isnt a bad idea to bring as well.
Ok I'm not going to sue anyone. I still have a one year warranty right? So that should take care of me for now. And if I am lucky maybe they will exchange one right then and there at the store. The thing that bothers me the most is that what if this happens again? Is it some sort of design flaw? Or did I really just get unlucky twice in a row.
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corey_r said:
Ok I'm not going to sue anyone. I still have a one year warranty right? So that should take care of me for now. And if I am lucky maybe they will exchange one right then and there at the store. The thing that bothers me the most is that what if this happens again? Is it some sort of design flaw? Or did I really just get unlucky twice in a row.
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Well I got 2 notes about 3 weeks ago and no issues yet... But I know Samsung have issues sometimes because I returned like 8 galaxy tabs 10.1 because of the oil slick issue on screen... Finally settled for the AT&T 8.9 galaxy version...
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I have had this one about 6 weeks before I noticed the problem. Same with the other note. Hopefully att wont be a holes about it and actually help me out. I don't enjoy forking over 300+ dollars for a device that doesn't work correctly.
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I downloaded touch test and saw a small less responsive area on the bottom right corner. Question why does the pen touch look 100x less laggy in that app than when actually using it for memos drawing etc...
I'm hoping for better for better s pen response in the future. Or should I stop hoping?
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Don't worry guys i work at att and I've been told that we are having a system update soon with the ics update that should fix most of these issue.
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TheMrRoxtar said:
Don't worry guys i work at att and I've been told that we are having a system update soon with the ics update that should fix most of these issue.
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Click to expand...
Click to collapse
I'm talking about a physical issue with the screen. Not a software problem. It would be nice to know if att stores are acknowledging this screen problem. It seems like after a certain period of time something weres off in the lower right corner. BTW the area is about the size of a half dollar except its oval shaped.
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corey_r said:
I'm talking about a physical issue with the screen. Not a software problem. It would be nice to know if att stores are acknowledging this screen problem. It seems like after a certain period of time something weres off in the lower right corner. BTW the area is about the size of a half dollar except its oval shaped.
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Click to expand...
Click to collapse
Is this an area that you swipe frequently? I.e. Your finger has actually worn the screen.
This has happened to me on a few phones
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No I touch this area this least out of all
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I Just exchange my note due to the camera problems and then the new note I have is having same issue with the screen the same corner. not as big as a half dollar for me
But still notable compared to the other corners. Now I tested this on my old 4 day old note and my new one.
For now the issue isn't a problem for me since its the very corner. But if what the other person was saying about the screen degrading over time this could worry me.
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Pics?
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Yes maybe a picture would help to clarify these unanswered questions we have as a community. Maybe a pic of where it is occurring...thanx
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Shattered!

Dropped it from like 3 feet straight down on the screen.....
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Ouch.
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Damn that sucks! I have the otterbox on my phone now since my shatter the screen on this phone breaks easily. Now my question for you is were you rooted and all that good stuff? And are you getting a replacement from Verizon ? If so welcome to ota stock Rom you'll be stuck if you weren't already.
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He wasn't rooted or unlocked he was stuck locked up from the ota update.
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Damn... that's more busted than Christina Aguilera!
Same thing happened to me but I'll be swapping the motherboard when the replacement comes so I can maintain root
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jonesin said:
Same thing happened to me but I'll be swapping the motherboard when the replacement comes so I can maintain root
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Click to collapse
Isnt that illegal? And wont they find out anyhow?
That is surprising to me. Mine has flown off my lap on onto the street when getting out of the car, fell out of my coat pocket onto the ground, dropped it from a ladder while painting, and dropped it numerous times at home on the floor. Never broke or cracked or nothing. I have a case but never use it. This phone is nice and slim, the case made it too damn bulky.
If you're going to toss it I'll take it. It would be a good experiment phone.
Orrrr if you want to fix it
http://compare.ebay.com/like/170983563786?var=lv&ltyp=AllFixedPriceItemTypes&var=sbar
SHANENATAS said:
That is surprising to me. Mine has flown off my lap on onto the street when getting out of the car, fell out of my coat pocket onto the ground, dropped it from a ladder while painting, and dropped it numerous times at home on the floor. Never broke or cracked or nothing. I have a case but never use it. This phone is nice and slim, the case made it too damn bulky.
If you're going to toss it I'll take it. It would be a good experiment phone.
Orrrr if you want to fix it
http://compare.ebay.com/like/170983563786?var=lv&ltyp=AllFixedPriceItemTypes&var=sbar
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Maybe your phone is magical. All it took my first phone was about a 3 feet drop on tile. With the way the glass is raised on the phone it should easily break anyhow lucky you.
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Naw I'm gonna go through insurance. I'm so bummed. I think my heart skipped a beat when it happened. At least I can still use it
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Say you lost it not broke it. Keep it or sell it on eBay
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Keep your fingers crossed, you might just luck out and not have the OTA. Mine didn't but it was a refurb. I'm sure you'll let us know, lol
---------- Post added at 01:26 AM ---------- Previous post was at 01:24 AM ----------
ickedmel said:
Maybe your phone is magical. All it took my first phone was about a 3 feet drop on tile. With the way the glass is raised on the phone it should easily break anyhow lucky you.
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I'm just really surprised to see so many DNA breaks from dropping it. In fact I have never cracked a screen, knock on wood. My old Droid Razr was pretty durable too. Now my daughters ipod touch broke if you looked at too hard, haha JUNK
The DNA is supposed to have triple gorilla glass too. I wonder if some of these are refurbished with fake junk digitizers? The screens should not be shattering that easily.
I'm hoping like crazy. And you can bet I'll let everyone know lol
Sent from my HTC6435LVW using xda app-developers app
rogerwalker22 said:
I'm hoping like crazy. And you can bet I'll let everyone know lol
Sent from my HTC6435LVW using xda app-developers app
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I had to get a replacement for my DNA, which came with the OTA, due to battery issues. I was looking forward to getting a phone with the old software and when the replacement came it had the old OS; but that had to go back due to the power button being concaved, so it was flush with the top, blown speaker and a dead pixel; and this was how it came out of the box! (100+ point inspection my a$$). The next replacement came and it too had the old software but wouldn't connect to WiFi. I received the third replacement yesterday and it was perfect, but the OTA was pre-installed. Hope you get not only the old software version but also a workable phone.
fury15 said:
Say you lost it not broke it. Keep it or sell it on eBay
Sent from my HTC6435LVW using xda premium
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You can keep it, but don't sell it. When you report your phone lost, the carrier gives it a bad ESN.
123421342 said:
Isnt that illegal? And wont they find out anyhow?
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well i suppose so yes it could be outside of the boundaries of the insurance agreement but i pay a subsidy and an insurance fee for a reason. I could claim the phone was stolen swap the motherboards and sell the broken unit to cover the insurance premium but i wont be doing that. I see no harm no foul. They will be recieving a perfectly functional peice of hardware in the exact condition I reported during the claim... to each his own though
If you swap the motherboard you will be converting the new Dna to the old esn that you just reported lost... So you are just giving yourself a bad esn. Lol
Also its fraud but whatever you want to do
-- Sent from my Palm Pre using Forums
What type case was your DNA in when this happened?
sent from my DNA running sense 5
So I have insurance through a 3rd party. Not Verizon or Asurion. They give me and address of somewhere in MI and want me to send it there to be fixed.
rogerwalker22 said:
So I have insurance through a 3rd party. Not Verizon or Asurion. They give me and address of somewhere in MI and want me to send it there to be fixed.
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Didn't I post a link with a video? It seems really easy to fix, that's why I wanted it. I even put an ad on craigslist. If you report it lost or stolen you could always "find it again" and they can reverse the bad ESN. My cousin bought a bad ESN phone from ebay. Verizon ended up calling the original owner and he went ahead and released it, they made the ESN good again. I don't know all the details but that's what he told me, sometime last year.
Hmm options, how much will it cost? Since the phone has to be sent away and cracked open anyway, buy the digitizer and send it to be jtagged, 2 birds with one stone. It might cost you a little more but you will be golden in the end. Fixed phone and S-off.

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