Hello, according to Sprint customer service, my Photon apparently came shipped associated with my Sprint Airrave. It will not activate now. The Sprint rep says that we need to do a hard reset, however, we can't do it without getting past the initial activation screen, and I can't get past that screen because it is associated with the airrave. A vicious circle.
Does anyone know how to do a hard reset without being in the phone software. Is there a combination of buttons to press?
I'd love to get this phone activated tonight as it will be an inconvenience to try to get to a sprint store.
Thanks!
Dan
UPDATE: Answer available here: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/69069/kw/reset/p/30,6720,8063
Perform a factory reset using external keys
Note: It is highly recommended you use the above factory reset using the settings. Making a mistake using the factory reset using external key method could have very bad consequences.
If you are unable to navigate through the menu to perform a factory data reset, you can follow the steps outlined below:
Power off the phone, press and hold volume down button, press power button
Screen will come up with "Fastboot", press Vol down key to cycle through choices until you get "Android Recovery", then press Vol up key
Wait for the "triangle ! / Android" screen then go on to step 4
Press both Vol up and Vol down key simultaneously. A menu will come up
Tap on Vol down key until "wipe data/factory reset" is highlighted, and tap Power key. Another Confirmation screen will come. Tap on Vol down key until coming to Yes and tap Power key
After userdata is cleared, the "reboot system now" option will be highlighted by Default. Tap Power key
Phone will reboot to initial setup screen.
Power down
Hold volume down and power until you see fastboot
Press volume down until you see Android Recovery
Press volume up
When the triangle pops up hold volume down and press power(took me about a minute of pressing for a response)
A menu will pop up, scroll down with volume to factory reset and push the power button
Reboot and you should be good to go
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Thank you for your response!
I got as far as the triangle, but no further. I've tried twice, but will keep trying. Let me know if you have other ideas.
Thanks!
Dan
Just to confirm, at the triangle I hold volume down and press power.
Does this mean press and hold power or press the power button repeatedly? I've tried both for more than a minute (maybe more than two). Perhaps I'll try for longer.
UPDATE:
I seem to have gotten it to work by pressing both the up and down volume buttons at the same time from the screen with the triangle.
Thanks for your help!
Dan1922 said:
UPDATE:
I seem to have gotten it to work by pressing both the up and down volume buttons at the same time from the screen with the triangle.
Thanks for your help!
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That would explain why I was having problems. Thanks. Thanks for updating the op too so other people can see.
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##786#, menu, reset, your msl code.
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Related
A strange Sense Home Screen up-shifted as shown in the attached photo. Anyone has a clue how to fix it? It likely happened after trying the "Transcriber.exe" program. Thanks.
Performing a factory reset
Make sure you do a full backup of your data .
The most convenient way to do a factory reset is via the phone settings.
On the Home screen's Settings tab, tap Menu > All Settings > System > Clear Storage.
Enter 1234.
Tap YES to perform the reset, or tap NO to cancel the reset.
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using buttons on the phone.
With your phone powered off, press and hold the VOLUME UP and VOLUME DOWN buttons.
While holding the volume buttons, press the END/POWER button briefly and then release it.
When you see a warning message on screen, release the VOLUME UP and VOLUME DOWN buttons.
Press the VOLUME UP button to perform the reset, or press any other button to cancel the reset.
Hey everyone
as the title says, how can i re enable back button on Clockwork?
it used to work then mustve pressed up*/down on volume rocker a flukey amount of times to shut it off
what is the combo to re enable it ?
thanks then
you have to scroll through the menus a couple of times using the volume buttons till it appears on the screen "back button enabled".
Hope that helps
ricey1986 said:
you have to scroll through the menus a couple of times using the volume buttons till it appears on the screen "back button enabled".
Hope that helps
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Click to collapse
Thanks mate, got it working now....although the home button now seems to work as down ....ill sort that later tho
cheers guv
ricey1986 said:
you have to scroll through the menus a couple of times using the volume buttons till it appears on the screen "back button enabled".
Hope that helps
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Click to collapse
You can achieve the same result with tapping several times the "menu" button (the left touch button) until you'll see the "back button enabled" notification on screen.
I tried to apply the software update and now I'm stuck. Reboots to a white screen "Software update Loading" and never goes past that.
I'm rooted, but no custom roms (only rooted for Titanium)
I rooted at my office (W7) but now I'm home for the week on my Mac.
Any suggestions?
Tried this:
1. Turn off the phone by holding the power button until off
2. Hold the Power Button and Volume Up AND Down buttons until the recovery screen pops up
3. Press volume down to select the Wipe Cache Partition selection and then press the power button to select
4. Reboot the device
When I select any option there I just get a logo that looks like a hat with a circle around it and nothing happens.
You may need Odin to reflash your phone.
I was reading that if your rooted it won't work... your going to have to root to stock
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Try wiping the data in recovery. If your on stock kernel.
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Are you pressing the home button when you make a selection? Pressing the power button doesn't work for newer versions of cwm. Make sure you press home button when selecting
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Cdub5 said:
Are you pressing the home button when you make a selection? Pressing the power button doesn't work for newer versions of cwm. Make sure you press home button when selecting
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DOH! That was it.. thanks!
I just installed the Octane Fitness App, Smartlink. After running it for a few minutes, it locked up. Now when I press on the screen for anything, it doesn't work. Only the hard buttons work. I tried rebooting, but it reloads this buggy app and then the same problem happens over again. Does anyone have any advice on how to get it to not load the app so I can uninstall it? Am I going to have to do a factory reset and if so, how do I do one on this tablet? I can't find info anywhere and Samsung support is utterly useless.
Thank you.
Factory reset:
Power Tablet Off
Press and hold: Home + Volume Up + Power until the recovery screen loads
Select Factory Reset and follow on-screen prompts
Long press in the power button doesn't do it.
Keep pressing power button with Bixby button AND volume down. Release all when phone goes black unless you want to enter download mode.
You only need to press and hold the Power button and Volume down buttons together(you don't need to press the Bixby button at this point) till the screen goes blank, then let go. When the next screen come up, then use the Bixby button to select Restart normally(which should be already selexted).
The only time you use bixby is to go into recovery or Download mode if download still exists
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