[SOLVED]No multimedia msgs - phone problem?? - Atrix 4G Q&A, Help & Troubleshooting

So, this morning was the first day of school for my kids. Of course I snap several photos then go to txt the pictures to the grandparents. And the phone goes to send..... and then just sits there.... for ages. Then eventually errors out. Odd, but you know, at&t is kind of crap so I figure I'll try it when I get to work. A few mins later I receive a picture msg from my sister and I cannot open that either.
Anyway, it looks like I cannot send or receive multimedia messages now. After chatting with the at&t support person for what seemed like hours, he says the problem is likely with my phone and i need to do a warranty replacement.
I am thinking that's a ROM bug/issue, right? Would doing a master reset possibly fix this? Has anyone else had this problem? (I'm running the at&t official GB ROM, I did not do the OTA update though. I did the full pudding/root pre-install load.

Mmm, I don't how it is named in English, but you should have something called "data management" in the setting.
In there there a 2 menus : in the first "data stream control" (or something like that, again I have a French rom) you should deactivate it or MMS can not been sent/received.
At least that was the case for me. This also prevent from doanloading app with only 3g, you must have wifi.
This is quite annoying because I can't control the data AND send MMS but wel... maybe there is another workaround.
Edit : I'm in 2.2.2, I don't know if that will be the same in 2.3.4.

You need to have the correct APN settings. Check in your Mobile Network options.
Who is your service provider?

Hot damn rush! I had changed my APN to a custom one a while ago (just apn defined as 'phone' nothing else set.) I changed it back to the default HSDPA and la-da!
I wonder why that custom APN stopped working?
THANK YOU!

Glad you have it working now, enjoy.

Related

[Q] SMS Trouble

I find since the 2.1 update (Rogers/x10a) a lot of my SMS are not going through. I keep getting the "message not sent" notification. (THIS IS NOT THE SAME AS 160+ CHARACTERS PROBLEM)
Am I the only one with this problem since the update? If so, hopefully I can get a new phone from Rogers
Have tried the *#*#4636#*#* and looked at the SMSC. Is always blank. Even when SMS is working.
Help?
EDIT: The problem here is Task Killers (ATK, for me). If Auto Kill is set to Aggressive it interfere's with sending SMS. If set to Safe there is no problem whatsoever.
i have the same problem
my rogers canada x10a also has a tiny bit of trouble sending sms messages after the update. i was considering reflashing because of it. i have found that every time i try to send a message that it has to split in to more than one message it fails.
hope this might aid in diagnosis with someone that knows more about this issue.
i haven't tried to play with it enough to recreate the problem consistently but if their standard character cap is different that could cause problems i suppose.
Edit:
i just attempted to recreate my problem for sake of being constructive.
for curiosity sake i went into the 4636 menu first. i should have done this after.
my smsc was also blank so i hit refresh and the field populated with: "+17057969300",145
that doesnt make a lot of sense to me looking like a phone number with too many digits. i dont know what the 145 was about either
i then went on to send a text message to myself starting with 140 chars then 144, 145, 146, 150, 160, and 180
it did warn me after 150 that i was sending 2 sms messages but they all worked
results: inconclusive
gooph said:
my rogers canada x10a also has a tiny bit of trouble sending sms messages after the update. i was considering reflashing because of it. i have found that every time i try to send a message that it has to split in to more than one message it fails.
hope this might aid in diagnosis with someone that knows more about this issue.
i haven't tried to play with it enough to recreate the problem consistently but if their standard character cap is different that could cause problems i suppose.
Edit:
i just attempted to recreate my problem for sake of being constructive.
for curiosity sake i went into the 4636 menu first. i should have done this after.
my smsc was also blank so i hit refresh and the field populated with: "+17057969300",145
that doesnt make a lot of sense to me looking like a phone number with too many digits. i dont know what the 145 was about either
i then went on to send a text message to myself starting with 140 chars then 144, 145, 146, 150, 160, and 180
it did warn me after 150 that i was sending 2 sms messages but they all worked
results: inconclusive
Click to expand...
Click to collapse
Your problem could be because you're with a different carrier. Bell? I know bell has capped at 150 characters I believe. Also, if you are on a different carrier I'm assuming the SMSC are different.
However, I am able to send SMS over 160 characters. Never had a problem with that. It's more of an annoyance. 1/15-20 of my messages doesn't go through. It's just bloody annoying.
paulsandhu said:
Your problem could be because you're with a different carrier. Bell? I know bell has capped at 150 characters I believe. Also, if you are on a different carrier I'm assuming the SMSC are different.
However, I am able to send SMS over 160 characters. Never had a problem with that. It's more of an annoyance. 1/15-20 of my messages doesn't go through. It's just bloody annoying.
Click to expand...
Click to collapse
I have to apologize. i just haven't changed that in my account here yet. i just switched from bell to rogers.
also:
all the random test messages i sent to myself before i posted that worked but i still am having problems sending 2+ sms messages to other people consistently.
I think this issue is related to Rogers' crappy network. Everyone I know on Rogers right now (in London Ont at least) is experiencing the same problem regardless of the device they're using. Damn you ROBBERS!!
I'm having this problem since I updated to 2.1, I can't send more than 160 characters in SMS. If it's more than 160 it fails to send it. Is there any solution to this? TIA
gooph said:
i just attempted to recreate my problem for sake of being constructive.
for curiosity sake i went into the 4636 menu first. i should have done this after.
my smsc was also blank so i hit refresh and the field populated with: "+17057969300",145
that doesnt make a lot of sense to me looking like a phone number with too many digits. i dont know what the 145 was about either
i then went on to send a text message to myself starting with 140 chars then 144, 145, 146, 150, 160, and 180
it did warn me after 150 that i was sending 2 sms messages but they all worked
results: inconclusive
Click to expand...
Click to collapse
THANX I have had problems with sending large (above 160) sms's, after update to 2.1, but then i saw this, and gave it a try, and it worked, so for all others, try the 4636 menu, and hit refresh, helped for me
But But ..........after reboot the same problem again...........grrrr, then what to do!!!???
I know all providers have **** networks but I don't think that this is the problem. Since 1.6 I've NEVER experienced this issue with SMS. But dropped calls and **** reception? Yes.
I don't know if this is a firmware issue or not. Im thinking it is.
This is happening to many people in the UK too since the 2.1 update. So it's certainly not exclusive to your operator but something cocked up in the update.
I even had this problem on 1.6, it happens mainly between me and my girlfriend. Its a nightmare. Sometimes all is ok and others just won't send and sometimes it sends when it says can not send so god knows!!
Sent from my X10i using XDA App
**** sony ericsson .. and rogers
Hi all. I live in Denmark and have the same problem. I amusing CHOMPsms an belived that it was the app that was The problem but i dont think anymore. I can't enter that menu 4636. Help!
Regards Allan
Sent from my X10i using XDA App
I too had this problem on O2 Ireland after the 2.1 Android update.
Simple answer to the problem is that the update screws up one or two lines in the APN on the phone. All you should need to do to sort this out is find out your carriers APN settings and manually input them. As soon as I did this all worked beautifully.
Settings > Wireless & Networks > Mobile Networks > Access Point Names > "Carrier Name" (Internet)
Change this and in theory you should be working again.
DBSS said:
I too had this problem on O2 Ireland after the 2.1 Android update.
Simple answer to the problem is that the update screws up one or two lines in the APN on the phone. All you should need to do to sort this out is find out your carriers APN settings and manually input them. As soon as I did this all worked beautifully.
Settings > Wireless & Networks > Mobile Networks > Access Point Names > "Carrier Name" (Internet)
Change this and in theory you should be working again.
Click to expand...
Click to collapse
But doesn't this only affect the internet usage on the phone? I don't believe this is the same as the SMSC.
On another note, I happened to remove HTC Keyboard from my device as I thought this might be affecting the performance some how. And I don't know if it is a coincidence but my problem is gone.
Also, I noticed with the HTC Keyboard sometimes when I would send a message, the actual message would still be written on the "type message here" field.
2 birds, one stone ???
paulsandhu said:
But doesn't this only affect the internet usage on the phone? I don't believe this is the same as the SMSC.
On another note, I happened to remove HTC Keyboard from my device as I thought this might be affecting the performance some how. And I don't know if it is a coincidence but my problem is gone.
Also, I noticed with the HTC Keyboard sometimes when I would send a message, the actual message would still be written on the "type message here" field.
2 birds, one stone ???
Click to expand...
Click to collapse
If you delete the 145 in smsc and the , you Can send 2 messages but not 3 in one continous SMS. Do not go back when you have done it go directly to the homescreen. By the way I'm also from Denmark... Fu.... S/E
lucifax said:
If you delete the 145 in smsc and the , you Can send 2 messages but not 3 in one continous SMS. Do not go back when you have done it go directly to the homescreen. By the way I'm also from Denmark... Fu.... S/E
Click to expand...
Click to collapse
Hi
My problem was not sending SMS over 160 characters... It was sending them period. I would constantly get "Message not sent" notifications.
I realized the problem. It's not HTC Keyboard, but Advanced Task Killer. I had the setting for Auto Kill frequency set to aggressive. This somehow interfered with sending SMS for my phone. I set it to Safe and it is fine. But if I switch back to Aggressive there is problems.

MMS Woes, this can't be right.... can it?

This is without doubt the most hassle I have ever had setting up picture messaging.
Ok here goes..
I'm with T-Mobile UK, I have called them up and asked to have MMS capability turned on to which they said all I needed to do was send an MMS and it would automatically enable it for me. I checked my APN settings to make sure they were good to go and went for it.
Sending.....
I don't have a very good signal so at first I thought that might have been the issue. I hung about for an hour or so though, making some funny shapes etc trying to get a sign of the MMS sending.
Sending.....
I trawled the internet looking for any settings that I may have missed out. Meanwhile I found a window where the signal was OK (3bars). I searched my entire lunchbreak until I found that the Galaxy SII doesn't have any support from T-Mobile regarding MMS settings so you need to go directly to the Samsung support page. I had the MMS settings configuration file sent and installed.
Sending.....
I deleted the file that was apparently "sending" and started from scratch. Watched it for a good 10 mins.
Sending....
I turned on the data on my phone, so that I could check the internet and low and behold it sent.
What is going on? Is this normal behaviour for the Galaxy? Any and all MMS compatible phones I have ever had my hands on automatically enable data in order to send and recieve MMS pictures. I made sure that the auto recieve function was on as I couldn't believe what I had witnessed. The Desire that I had before the Galaxy worked fine on it's own, I only needed to actually enable the data connection properly when I wanted to browse the internet or check my email.
Is this the case or have I missed something? Seems like a massive mistake from Samsung if that is the case.
Any help would be appreciated... if it's needed
Anyone? Really annoying this lol.

[q] apn settings missing??

Hi if someone could clarify for me...I recently went into my settings and went to mobile network settings then Access Point Names...and it's empty says "no Items".
I am able to text and go on internet and send MMS. Is this normal...i thought I seen some settings before in there.
I am on Rogers network and on KI3 stock for last week with no issues.
Should I manual add settings?? I know I can find in these forums just need to know if this seems normal.
Fixed
Sorry guys I just rebooted phone and noticed setting there again..wonder if it had to do with ORBOT I installed?
Since we kinda on subject can anyone tell me why when receiving MMS or sending it is like a video and plays for 5 secs even though clearly a picture?
Danaero37 said:
Sorry guys I just rebooted phone and noticed setting there again..wonder if it had to do with ORBOT I installed?
Since we kinda on subject can anyone tell me why when receiving MMS or sending it is like a video and plays for 5 secs even though clearly a picture?
Click to expand...
Click to collapse
Same happened to me when I flashed ki3. I just factory reset my phone and it was ok again. I could have just entered it in manually though.
As for mms, that's just how it is. If you want to send it as a photo email it. It much better quality when sent as an email too. Mms compresses the image too much for me.

scum vibrant not receiving MMS

quite strange: used to have this problem and had it fixed, for a while, other than a couple people not being able to send anything to me.
USUALLY it goes like this: since i have no data plan, i spent ages trying to figure out how to send/receive MMS. i eventually changed APN's to something else and i could send and receive. I would get the MMS with the "Download" box and i click and nothing happens. later i learned since no data plan, i have to activate "Data Network Mode" (from holding the power button) in order to download. then i shut it off so i dont get excessive charges.
i think recently i played with my phone, cleared my APN and used the default one. I could still send pictures since someone said they got it, but another sent me a picture and i dont even get the TEXT! the only way i get anything is if they have words in addition to the picture MMS: in that case i just get the words and no picture. so i dont even get a download box anymore.
how do i fix this? very annoying POS phone

Odd texting issue on Fascinate w/ GeeWiz 4.2.2

So... I recently got a replacement used Fascinate for my original unit that had a shattered screen. It has GeeWiz 4.2.2 loaded on it and I really like it. Damn near perfect... except for one thing and I'm not even sure/don't think it's the phone/ROM.
My texting issue is related to MMS. I can send any text... short, extended/pages long, picture texts (MMS) and I can receive all except long texts. And it's only an issue with my wife. She can write a book. LOL After doing more testing with other people, it seems to be a thing with Pageplus and Verizon. My wife is on Pageplus. I'm on Verizon...for now. My son is also on Verizon and has the same issue. I had a friend who is also on Pageplus send me a long text and it failed too. If I have someone on Verizon send me a extended text (over 140 characters) and comes thru fine. Only Pageplus customers seem to have the issue and it's only to my phone. I can have my wife send a long text to a friend who on Verizon and it goes thru fine.
The failure is on the senders side too. The senders phone will says failed to send. I don't get anything on my end. This is only to my phone.
I've searched and haven't found but a couple of references to a similar problem and no solutions. One possible thing that I haven't followed up on yet is this.... This phone was on Pageplus. I activated it on Verizon. Verizon shows no issues on their end at all but I'm wondering if Pageplus still has something in their system from the previous owner with this ESN. It's only Pageplus people that have this issue sending texts to my phone. They can send to other Verizon phones. And this is only long/extended texts that are 140 characters or more. Short texts and picture texts work fine. Oh....and if the sender attaches a pic to the long text, I will receive it.
It really weird. Wondering if anyone has seen anything similar or has any ideas. My next step is to call Pageplus support to see if they can help. I was also going to re-activate my old phone to verify the problem goes away. I welcome any insights.
Mike
PS - Sorry this is my first post. Can't believe I've been on this board this long and haven't posted before but this is a daily stop for me for years now.
Creepingdeath2 said:
So... .
Click to expand...
Click to collapse
have you checked the settings in the "Messaging" app itself, seems I recall a converting sms to mms or some setting that deals with that...
hhp_211 said:
have you checked the settings in the "Messaging" app itself, seems I recall a converting sms to mms or some setting that deals with that...
Click to expand...
Click to collapse
I thought that had more to do with outgoing texts than incoming but I will try it later and report back.
So I looked in the settings of stock texting app and it doesn't have the "convert long sms to mms" option but I'm running 8sms in Default mode, which basically just themes the stock app and adds a couple more setting/features....one of which IS "convert long sms to mms". It was doing this before I started using 8sms so it's not the app. I'll try the change and post back results.
I tried turning that option on but it had no effect. Open to other suggestions. Still need to call Page plus support yet too,
Sent from my Nexus 7 using Tapatalk
maybe try a different ROM to make sure it's not just an issue with GeeWiz? roll back to a stock ROM and see if that fixes anything... also use the right ROM, you know, eh03 for vzw devices, etc.
Or possibly try another texting app or even hangouts will do sms/mms...
It sounds like page plus is possibly not splitting the message into 2 sms or not converting a long sms to a mms unless it explicitly contains a picture,,,
I would think that is software settings
That also could potentially be the sender's messaging app not converting it to mms and/or not splitting the message into 2 sms.
I know you said there were multiple people sending you stuff,, to they both have the same app?
Let me try to clarify the scenario....
My phone is a Fascinate with Geewiz 4.2.2 ROM activated on Verizon (for now LOL).
I have several people on Pageplus that can't send me an extended text message, meaning a text message over 140 characters. One is an iPhone 4, one is a Fascinate on Superclean ROM, and the last is a Fascinate on Geewiz 2.9. If any of them try to send me a message that longer than 140 characters, it fails to send on THEIR end. I never see it. These same 3 people can send the exact same text that fails to other Verizon phones with no issue.
My phone was originally a Verizon phone that was then switched to Pageplus. When I got it, I put it back on Verizon.
It seems to me that this is an issue with Pageplus, almost like there's some information in their system still that sees my phone as inactive and refuses to send it. The texts fails on the senders end almost like they don't have service. I need to take a chunk of time and call Pageplus support and see if this is even a possibility. Regular texts and picture messages sent from those same phones DO make it thru. I can send all forms of SMS/MMS with no issues. It's only receiving and only from Pageplus customers. If a Verizon customer sends me an extended text, it comes thru no problem.
I would think if it's the ROM, the problem would be evident regardless of the carrier the message was sent from. How could a ROM single out a specific message from a specific carrier? I'm not saying it's possible but it seems like this is a system issue on Pageplus side.
Thanks for the suggestions. It helps validate the steps I've taken and my thought process to solve it.
Well, I spent about 2hrs on the phone between Pageplus and Verizon tech support. Each blamed the other for the issue but ultimately Verizon is looking into it. Made to Level 3 support for whatever that is worth. Supposed to get a call back after they pour thru whatever they have to look thru. We'll see. They all agree that if the phone can receive EMS texts (Verizons extended text message protocol), the phone itself can't distinguish between carriers. The settings for each are the same. Since Pageplus and Verizon use the same system/network, it SHOULD work and can't really be my device. It's something on one of their networks.
Oh... and nobody has ever heard of something like this ever happening....which gives me great confidence that it will get resolved... LOL
Latest... tech support has been less than helpful... SURPRISE! LOL
They said that my phone is rejecting the messages but can't explain how Verizon Extended messages get thru but not Pageplus...which uses the exact same system. Not sure what else to do than maybe try a different ROM to see if it really is Geewiz or not...or maybe swap a device on the account too.
Creepingdeath2 said:
Latest... tech support has been less than helpful... SURPRISE! LOL
They said that my phone is rejecting the messages but can't explain how Verizon Extended messages get thru but not Pageplus...which uses the exact same system. Not sure what else to do than maybe try a different ROM to see if it really is Geewiz or not...or maybe swap a device on the account too.
Click to expand...
Click to collapse
I would definitely try other roms... Not surprised about Verizon support lol...

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