I know this is a common problem as I've seen it in other threads on other sites, but I haven't been able to find a cause/solution. My Evo 3D randomly reboots, frequently. It has happened with every firmware version since I got the phone, and with every rom/kernel I have installed. It doesn't seem to be an overheating issue. I've tried uninstalling a few apps to see if they might be the cause. Basically I'm ready to call it a hardware defect. Does anyone have any idea what causes this or how to fix it? I bought my phone unsubsidized online so it isn't easy to return, but I may have to try anyways. My 3D is useless as it is right now.
Return it.....
Sent from my EVO3D
I bought it from eBay so that's not an easy return. HTC wants me to pay to ship it to them and they want my credit card number, then if they decide it's not an issue covered by warranty then they will charge me both for looking at it and also to send it back. Basically they will hold my phone hostage if they decide they want money from me. I have filed a complaint against HTC with the Better Business Bureau over their warranty policy.
If on stock ROM, return it. Sometimes on custom roms it reboots like crazy for me when using browser.
It reboots on stock and custom roms.
Return it...
I've talked to three people at Sprint and they won't accept it as a return. They say I have to take it back to the store it was purchased at, and though I've talked to the person I bought it from, he's in another state, so Sprint says I'm SOL.
SeeNev said:
I've talked to three people at Sprint and they won't accept it as a return. They say I have to take it back to the store it was purchased at, and though I've talked to the person I bought it from, he's in another state, so Sprint says I'm SOL.
Click to expand...
Click to collapse
Try different Roms. My buddies had the same problem. Flashed supra and flashed silver needle kernel. Flashing a custom kernel can easily fix it. The stock kernel argues with the stock OS and the phone is tricked into thinking there is harm. Therefore reboots to try and save your phone from any damage. For sure switch the rom and kernel.
Sent from my PG86100 using Tapatalk
I reboot alot also and its been on all my roms and stock but better now on synergy rom
Sent from my PG86100 using XDA App
tnh196 said:
I reboot alot also and its been on all my roms and stock but better now on synergy rom
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Most reboots are due to using unstable software or user error, if these aren't in question then your phone is a bad apple
Sent from my PG86100 using Tapatalk
Have a look at the battery contacts. I have read of some people solving reboots by wedging in a piece of thin cardboard on the opposite end of the battery to give it more solid contact.
SeeNev said:
I know this is a common problem as I've seen it in other threads on other sites, but I haven't been able to find a cause/solution. My Evo 3D randomly reboots, frequently. It has happened with every firmware version since I got the phone, and with every rom/kernel I have installed. It doesn't seem to be an overheating issue. I've tried uninstalling a few apps to see if they might be the cause. Basically I'm ready to call it a hardware defect. Does anyone have any idea what causes this or how to fix it? I bought my phone unsubsidized online so it isn't easy to return, but I may have to try anyways. My 3D is useless as it is right now.
Click to expand...
Click to collapse
replace your sd card.
*EDIT.... just for the sake of being a little more informational and contributing.... a bad sd card will cause this. your phone, like a computer, can detect a bad disk and will reboot itself to check it.
i had the same problem when i first got my phone... i had my old sd card in there... random reboots. replaced the sd card, problem went away immediately.
i KNEW it was the sd card, though, as soon as i powered up the phone with the new sd card installed because on my old phone whenever i would transfer apps to sd i would get this error pretty often "failed to move application" and i would do it again and it would work.
so after i put the old one in my new 3d i would get that same error... along with the reboots, and thats how i figured it was the card.
so when i powered the phone up with the new card, i went to move my apps from the internal disk to the card and EVERY single one of them moved over the first try. and the phone has not rebooted itself once since then.
also, i heard somewhere that HTC sent some phones out with bad sd cards.... so if you are using the one that came with the phone, that could still be your issue. replace the card.
I had a horrible time with my 3vo rebooting, then got a replacement through Sprint TEP (a new one, thank goodness; ##786# tells you refurbished status) but I had the new one do the same.
Once either of mine had a single reboot, it would then continue to a complete load (booting properly) but would then reboot again after 1-5 minutes. After pulling/reconnecting the battery, it is fine for a day.
The old one had the initial reboot WAY more often than the replacement (the old one had several in a day, this one has had only one per day for the past 2 days).
How to fix: You cannot fix it. You can, however, get a good day before it begins its rebooting sequence. To so this, you have to pull the battery. I have waited until it has rebooted, then I hit shutdown and disconnect-reconnect the battery before restarting.
I hope the issue is taken care of and the initial reboot is gotten rid of.
This has happened on bare stock unrooted and rooted cleanrom 2.1 and 2.2. Also, with 2 different SD cards and 2 different batteries and 2 different 3vos. I have HTC's fastboot off.
Cause: My best guess is that HTC fastboot is not completely off even when unchecked--something differentiates what is loaded during a random reboot from what is loaded after a battery pull, but I don't know what. That, or something differentiates a shutdown and the reboot that the phone does when it reboots randomly. I could be wrong. My sample size is only 2 corrections, but it literally rebooted 12 times then stopped completely after the battery pull and the same thing happened one additional time.
I appreciate the insights you guys have given. I have pulled the battery several times and I don't believe it has done any good, though I will test that further. I am using a 32gb sd card that I purchased when I had my evo 4g and it always worked before, but I will try using the 8gb that came with the phone. The battery is snug and I even 2 two spare battery that also don't fix the problem when being used. I had a lucky 2 days without any reboots, then back to about a dozen reboots a day. So far it's happened with every rom I've tried.
I have noticed that the problem seems to get worse in areas where there is no reception. I took it into the hoover dam and it rebooted like 20 times. Also at Disneyland in different ride buildings where there's no reception it would often reboot.
Yes, marginal reception areas are usually, but not exclusively, where mine starts its reboot routine. The other is during the airvana handoff.
Neither the battery or SD card made any difference. It seems to be getting worse now. All I have to do is run an application and half the time it will reboot. I've tried wiping the system and cache and reinstalling roms. Nothing works.
I was wrong before. It is the shutdown that makes the difference. Difference got home and it began to reset itself every 5 minutes or so. I pulled tjw battery during startup and it did not break the rebooting.
After it finished reboting, I selected shutdown then poweres it back on. After it came back up, it stayed up and has been stable since.
It looks like this might be something I have to get used to. If it begins to reboot, I have to give it a clean shutdown to relieve the issue (well, for 20 hours or so, at least). Again, HTC fastboot is always off.
Related
Hey guys, is anyone else getting these random reboots? Its happened several times now and I got the phone on Friday morning. Last time it happened ( 10 min ago), i was in XDA app. When it reboots the red charging LED comes on for a second. I have no idea why its doing this.
Return it.
Are you sure I should return it already? I was wondering if maybe it was common among many people.
Sounds like a faulty phone, simply go get another one. Sprint knows there is going to be issues and will be happy to replace them. I nor my friends have had a problem with it yet.
yeh sounds defective...i haven't had a single non-initiated reboot since wednesday...
CAxVIPER said:
Sounds like a faulty phone, simply go get another one. Sprint knows there is going to be issues and will be happy to replace them. I nor my friends have had a problem with it yet.
Click to expand...
Click to collapse
Ehh alright i really didn’t want to have to return it or anything. Guess I'll take it to sprint later this week
At least do a clear storage first. Then see. That's probably the first thing they would do... and then they would tell you to come back if the problem continues. This way, you have at least eliminated that as a possibility. Also, what all did you install? This could be an app doing it.
Yuppers...no reboots here. Not since the Hero days I'd say its an app or your phone.
-- Sent from my 3VO Shooter --
Hmm true, Im guessing an app is eating my ram because I constantly.have over 50% used
edufur said:
At least do a clear storage first. Then see. That's probably the first thing they would do... and then they would tell you to come back if the problem continues. This way, you have at least eliminated that as a possibility. Also, what all did you install? This could be an app doing it.
Click to expand...
Click to collapse
Shot from my L96A1
I just got a random reboot while using speedtest.net app. I ran like 4 in a row, then suddenly it shut down and booted up. I am pretty sure I'll be returning mine, as I've had a slew of other random bugs/issues going on. I was trying to determine if it's just buggy software, or if there is a problem with the phone.
What other issues do you,have? I noticed one otjer thing that htcs task.manager and the built in running services from the settings app show different amounts of memory and amt used/free. I'm betting this is just software issue. I really dont want to have return and resetup my phone
k2buckley said:
I just got a random reboot while using speedtest.net app. I ran like 4 in a row, then suddenly it shut down and booted up. I am pretty sure I'll be returning mine, as I've had a slew of other random bugs/issues going on. I was trying to determine if it's just buggy software, or if there is a problem with the phone.
Click to expand...
Click to collapse
Shot from my L96A1
Have you taken the ota's
Bussin Caps from my 3D shooter
I had a random reboot before I did any updates, and now no issues that I didn't cause with my own ignorance so far
Bussin Caps from my 3D shooter
Yeah, iv only had one reboot after otas
ktrotter11 said:
Have you taken the ota's
Bussin Caps from my 3D shooter
Click to expand...
Click to collapse
Shot from my L96A1
Get all the updates and then do a factory reset and see how it works after that.
I had the random reboots. I tried hard reset without any apps and without setting up email and I'd still get the reboots randomly. I exchanged it for another one at Bestbuy and I haven't had a single reboot since. Even with all my apps, email, and calendars setup. I'd return it! Also, I did not install the updates on either phone. I just tried the speedtest.net app four times in a row and I did not get any reboots. Let me know if you want me to check out anything else.
I was having the same problem before and after otas. I was also getting a blank screen once in a while too. I got mine wed and probably pulled the battery about 20 times. Finally broke down and did a factory reset by holding the volume key down when powering on and selecting factory reset. Its been fine so far. I also wiped 16gb sd card from evo, formated it in phone and only copied media files over.
dmacias said:
I was having the same problem before and after otas. I was also getting a blank screen once in a while too. I got mine wed and probably pulled the battery about 20 times. Finally broke down and did a factory reset by holding the volume key down when powering on and selecting factory reset. Its been fine so far. I also wiped 16gb sd card from evo, formated it in phone and only copied media files over.
Click to expand...
Click to collapse
I did the same as you too. It seemed better at first but then it started again. I also found that after erasing the sd card with the phone I had folders that where inaccessible after android created the new ones. I ended up formatting the card with windows and deselected the quick format option. That fixed the problem with the sd card. Note all this stuff was with my first phone. The replacement has been flawless.
I'm gonna hold out another week, if I get any reboots in that time, it's back to sprint for a new one.
I got mine on Friday, then all of a sudden out of no where I started getting random reboots last night about every 10 minutes, then when I was able to get it to stay on for a while the screen would just go black and the buttons stay lit up though. Oddly enough it was doing that all last night and all this morning, until about 9 this morning and since then it's been running fine. I was able to track down my problem somewhat at least, for some reason it kept trying to sync my exchange account and it was unable to sync, and every time i tried to open up that email account to delete it, the screen would go blank. Even though everything is working know I'm still going to the sprint store today to see if they will exchange it.
Had the Photon for 29 days, installed the Maintenance Release 5 and continued to have the no audio on calls and random reboot issues. Based on the actions of the phone the last few days that I had it I came to a few conclusions.
When the no audio happened if I hit the mute button the audio would be there and I could hear the call just fine. I noticed that after a no audio call if I attempted to go into call history and click the person who just called and attempted to call the phone would always reboot. This lead me to conclude ( and I would appreciate it if someone who post some thoughts ) that no audio indicates the software has encountered problems and is no longer stable. The actions of the buttons are reversed and the system is on the verge of crashing. Any further action after the call will result in a system reboot. This leads me to believe the OS is prone to not being stable for whatever reason. Why this occurs is unknown.
I noticed that when the phone was flat on my desk, sometimes hooked up to power source, sometimes not, the phone would reboot on it's own. This indicated that even without user intervention the phone OS would become unstable, crash and reboot. What causes this is unknown.
I have since returned the phone to Sprint for a full refund with no restocking fee ( I suspect their technician was able to duplicate the no audio).
While the phone was fast, had a lot of storage space, great reception and great clarity the unstable OS caused me to return it.
Sounds like a hardware problem. I have yet to have a reboot and after the update, I have yet to get a muted call.
Sent from my MB855 using XDA App
LouieGrandie said:
Had the Photon for 29 days, installed the Maintenance Release 5 and continued to have the no audio on calls and random reboot issues. Based on the actions of the phone the last few days that I had it I came to a few conclusions.
When the no audio happened if I hit the mute button the audio would be there and I could hear the call just fine. I noticed that after a no audio call if I attempted to go into call history and click the person who just called and attempted to call the phone would always reboot. This lead me to conclude ( and I would appreciate it if someone who post some thoughts ) that no audio indicates the software has encountered problems and is no longer stable. The actions of the buttons are reversed and the system is on the verge of crashing. Any further action after the call will result in a system reboot. This leads me to believe the OS is prone to not being stable for whatever reason. Why this occurs is unknown.
I noticed that when the phone was flat on my desk, sometimes hooked up to power source, sometimes not, the phone would reboot on it's own. This indicated that even without user intervention the phone OS would become unstable, crash and reboot. What causes this is unknown.
I have since returned the phone to Sprint for a full refund with no restocking fee ( I suspect their technician was able to duplicate the no audio).
While the phone was fast, had a lot of storage space, great reception and great clarity the unstable OS caused me to return it.
Click to expand...
Click to collapse
I had the reboot spam last night and the phone is completely face palmed.
Photon 4G, I really wanted to like you, instead you have given me the tross!
My Photon is perfect! No problems after OTA.
Sent from my MB855 using XDA App
newalker91 said:
There are two problems at hand here, user error and malfunctioning hardware. You should know full well that if you are having issues such as rebooting upon laying the phone down with a charger that something isn't soldered properly in the phone. Swapping it would alleviate this issue. With the final build (CM5) being available in SBF form, along with two very stable and powerful roms, very few people are having any issues of updated properly. It's unfortunate to see another user put this phone down instead of working through the issues, but I guess android isn't for everyone.
Click to expand...
Click to collapse
User error? Really? Note I said I had the CM5 installed and still had the no audio issues. And since when does having the action of the mute button on a call being reversed happen as a result of something not being soldered properly? Note that the reboot happened when the phone was on the charger and when it was not. When it was laying flat and when I was holding it upright and looking through the contact list. I like Android just fine. Had an Evo for a year but upgraded because it lacked internal storage space. I plan on going to the Galaxy SII in a few weeks and last I read that's an Android phone.
LouieGrandie said:
User error? Really? Note I said I had the CM5 installed and still had the no audio issues. And since when does having the action of the mute button on a call being reversed happen as a result of something not being soldered properly? Note that the reboot happened when the phone was on the charger and when it was not. When it was laying flat and when I was holding it upright and looking through the contact list. I like Android just fine. Had an Evo for a year but upgraded because it lacked internal storage space. I plan on going to the Galaxy SII in a few weeks and last I read that's an Android phone.
Click to expand...
Click to collapse
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem. Which any user here would most likely come to the conclusion after reading your post that it wasn't. Random reboots like that would have sent me back directly to the sprint store demanding another phone. Companies make bad batches, and stores get those bad batches. The fact is you just settled for a phone that was working sub par. I have gone through 3 phones, all with different problems, but I don't settle. They give you that 30 days for a reason.
Would you do the same thing had you went to best buy and bought a computer from them that did the same thing? Random reboots, no sound, etc etc....
Mine as well as most others phones on here work perfect, maybe the random force close from an app or something, but I don't get any muted calls, random reboots, and if I did you better bet I wouldn't settle for it.
Good luck to you in Samsung land.
-DJ
Sent from my MB855 using xda premium
funny...Ive had no problems before or after the ota...the phone is stable as a rock...call quality is outstanding, no dropped calls like my old EVO..but im not sure the issues is random hardware problems per phone
This is killing me as I real think the photon hardware wise is one the all around best out...
Moto need to get off over their attuned about software... officially unlock the dam phone release the dam Kernel asap and let great independent software talent write and fix bugs for great hardware and so so code
Just do not think Moto puts the time in on thier code that then need too...
The only problem I've had with this phone was no audio a few times. After updating to 45.2.5, that problem has now been resolved. Photon is running like a champ.
Djspinister said:
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem. Which any user here would most likely come to the conclusion after reading your post that it wasn't. Random reboots like that would have sent me back directly to the sprint store demanding another phone. Companies make bad batches, and stores get those bad batches. The fact is you just settled for a phone that was working sub par. I have gone through 3 phones, all with different problems, but I don't settle. They give you that 30 days for a reason.
Would you do the same thing had you went to best buy and bought a computer from them that did the same thing? Random reboots, no sound, etc etc....
Mine as well as most others phones on here work perfect, maybe the random force close from an app or something, but I don't get any muted calls, random reboots, and if I did you better bet I wouldn't settle for it.
Good luck to you in Samsung land.
-DJ
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did get a replacement phone and I experienced the same symptoms on both of them.
I do have information that confirms that Motorola was aware of the reboots and that MR5 was supposed to fix this. I did have MR5 on here.
I had an atrix before having this and put Alien Build 4. I was floored by the battery life and the ROM and device was rock solid.
I have a brick at the moment. This became a brick after rebooting loop similar to not wiping the davlik cache before a boot. It was stock. I was going to unlock and root to see if it helped the battery life.
I had been more excited about this phone than almost any other one. I have been a beta tester of Motorola devices, but I believe this one may have been pushed out the door a little too early.
I am glad people have this working well and I am glad for them. I will still love this phone even though I have experienced issues. It easily could have been a bad batch that is triggered by certain circumstances.
After the update - my silent call issue was 100% fixed. Maybe you need to a do a factory reset? I do that after all major OS updates.
Jeff_in_LA said:
After the update - my silent call issue was 100% fixed. Maybe you need to a do a factory reset? I do that after all major OS updates.
Click to expand...
Click to collapse
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
SnoopDawg said:
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
Click to expand...
Click to collapse
Haha, yea man that is great. Have you gotten your brick fixed? Let me know if you haven't, i'm sure there is a way to get it back. Have yet to brick a device. I would be amazed if you have, especially Android.
Sent from my MB855 using xda premium
SnoopDawg said:
That would be nice to be able to do that. I repeatedly flashed with RSLite/Fastboot more times than a single person on a drunken night in Vegas.
I will continue to apply forced love to my phone. When keeping it real goes wrong...
Click to expand...
Click to collapse
You must have never flashed a galaxy s phone with odin....talk about frustrating lol
Sent from my Motorola Photon 4g
coldblooded79 said:
You must have never flashed a galaxy s phone with odin....talk about frustrating lol
Sent from my Motorola Photon 4g
Click to expand...
Click to collapse
I never had anything I couldn't recover from ODIN even a partial flash(or even if it reset before it could finish flashing). I rooted both Epic 4G and Droid Charge with Odin. Just flashed a couple of Samsung Moments last week but they didn't require ODIN.
My phone will boot sometimes so it won't even stay booted. Doesn't matter what I do to it.
Djspinister - It will boot but not stay booted, it just reboots. I haven't ever had a bad flash that I couldn't recover from. I have flashed Windows Mobile devices, iOS devices that were eventually jailbroken. I have flashed several times right before going out to eat dinner only to have it fully recovered before the food came out. This just has to be a bad phone. It is a brick phone.
SnoopDawg said:
I never had anything I couldn't recover from ODIN even a partial flash(or even if it reset before it could finish flashing). I rooted both Epic 4G and Droid Charge with Odin. Just flashed a couple of Samsung Moments last week but they didn't require ODIN.
My phone will boot sometimes so it won't even stay booted. Doesn't matter what I do to it.
Djspinister - It will boot but not stay booted, it just reboots. I haven't ever had a bad flash that I couldn't recover from. I have flashed Windows Mobile devices, iOS devices that were eventually jailbroken. I have flashed several times right before going out to eat dinner only to have it fully recovered before the food came out. This just has to be a bad phone. It is a brick phone.
Click to expand...
Click to collapse
You can't hold volume down and get to rsd? fastboot? anything? Even try holding down volume down while putting battery in, I heard someone got away from brick that way...
Djspinister said:
What he means is that you didn't even bother to have sprint replace this phone for you. You settled, thinking it was a software problem.
Good luck to you in Samsung land.
Click to expand...
Click to collapse
After reading on numerous other sites of people on their 3rd or 4th Photon and still suffering from the same problem I decided not to bother. As for Samsung, before the Evo I had two Samsung products that were absolute rocks for me. Solid with no issues and performed well. Using a Samsung Instinct right now.
My Photon is 100% trouble free. Calls are clear, battery lasts, etc.
Te only real issue is that I do not love the bluish tint on the LCD. Anyone know how to alter the gamma?
Sent from my MB855 using XDA App
I upgraded from an EVO on Friday. My new Photon began crashing and doing the no audio on Saturday. I exchanged it at the Sprint store later that day and have had no issues with the second Photon. I really like the Photon much better than the EVO.
Has no one else been told in the Sprint store that you can only exchange once and then you're stuck with the device???? They told me they only allow future exchanges through warranty (i.e., Motorola will ship me a new one...no in-store exchanges).
Is this just wrong information?
Erislover said:
Has no one else been told in the Sprint store that you can only exchange once and then you're stuck with the device???? They told me they only allow future exchanges through warranty (i.e., Motorola will ship me a new one...no in-store exchanges).
Is this just wrong information?
Click to expand...
Click to collapse
Thats BS!!!! e-mail me at [email protected] and I will send YOU the e-mail I sent Sprint. Not only did I get my 3rd phone, my bill is cleared until October!!! The girls name and number will be in my e-mail!
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
I'm moving from an HTC Evo 4G. The first problem is the worst. Since picking up the Photon 4G I have had to pull the battery 5 times as the phone refuses to wake... With the HTC if I had an issue I could reboot by holding down the power and volume button, but the Photon doesn't seem to have this feature, so I'm forced to remove the back cover and pull the battery...
I don't seem to be able to re-create the issue. Its just happens without notice... Anyone else having this issue? Is their an easier way to coax the phone back to life rather than pulling the battery?
The second issue is the screen. Every single review I have read has said that the screen is a Photon 4G strong point... I'm not convinced... Yes it is bright and vivid, but I seem to have an annoying grey criss cross pattern all over the screen. I'm not sure if its my eye's (the GF says she can see it too) but I was expecting the screen to look better than both my EVO and Xoom... This annoying grey criss cross gauze (especially visible on white backgrounds) is disappointing..
What do others think? Colour gradients also appear to band very easily, rather than being smooth.. I'm not sure if this is a result of compression in pictures tho...
Other than that, I am happy with the phone. Big improvement over the EVO 4G i had befor, just a screen I have to get used too, and this un-responsive issue to fix...
Oh, and having to get used to Motorola's Android button layout and Standard Android icon changes is a little painful at times...
Swap out for new one for wake problem. Turn brightness down to 30 percent and screen is fine. Had all top HTC phones and this beats all.....keep this phone....
Sent from my MB855 using XDA App
I get that sometimes, but fail to replicate at the store. Store employees will only recommend to wipe the phone.
The pentiles pixelation is only noticeable when your face is extremely close to screen. Its a cell phone not a tv display lol, stop holding it so close and you'll be fine! Im on my first phone with no issues yet; just to be on the safe side i would swap for a new device.
Pihrana said:
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
Click to expand...
Click to collapse
Actually, the sale has been going on for close to 3 weeks now. Sorry you are having issues, have you tried a factory reset then not install any apps (or not many) for a couple days to see if it was one of them?
An opinion......
I try to avoid the Sprint stores as much as possible. There are some knowledgeable reps out there but it is a small percentage. Most of them don't know much about the devices. Call the Sprint support number first and try troubleshooting with them. In my experience, they are better at going the distance to make the customer happy than the peeps in the stores especially if you keep on them about it.
Sounds like a swap out is needed. Good luck.
Go back to BB and try to swap it out for another one. Had my photon for about 3 weeks now and never had this issue
I have to agree it sounds like a hardware issue and merits a swap. I've had the photon 2 1/2 weeks and have only had to pull the battery once.
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
I've just got back from Best buy after my phone refused to wake up again for the second time today.... I let them try and get it turned back on again which they couldn't do without pulling the battery... Either way they immediately confirmed they'd swap it out. Until she went to pull one and realised they are all out
My replacement arrives Friday when they get restocked.... Best Buy must have sold loads since Friday because their shelf was piled pretty high when i picked mine up...
So hopefully the new one will work properly, or maybe I'm just plagued until the next OTA...
As to everyone who gave me suggestions about the screen... you were right. Turning down the screen brightness pretty much solved the issue all together and I think I am officially used to it now...
Just wish i could get my EVO 3D ringtone , Alarm and notifications on the Motorola. I grew more attached to them, than I thought
Richcop said:
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
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Click to collapse
OK, I did not think that it could be my SD card causing the issues with the phone freezing up and needing a battery pull to get it back on but the Technician asked me if it was a new card or from another phone. I said It was from two or three phones ago. They said that I should format the card because the files from the older phones can cause problems such as this, after copying my photos over to the computer to be able to put back on the card afterwards of course. They had left my SD card out of the phone. So to test things, I haven't put my SD card back in since two days ago. My phone has not restarted or frozen up once. I will give it some more time and report back, but in the mean time, until there is an OTA fix, if you are using an SD card from another (previous) phone, and your having the freezing/power down/restart issues, you may want to give formatting your SD card or removing it to test if it fixes the problem a shot. Good luck, so far so good.
I've not used an SD card at all since purchasing my Photon. On the Plus side, it has not stopped working at all so far today
Had the same problem when I bought my 2nd photon this time at best buy becuase of the $99 deal.
On the 1st one i got directly from a sprint corp store, no issues at all. But this one on the 1st day I got a reboot issue. second day got the SOD. went in they had some trouble getting it on. Had to tell them to take the batt out and it went on. My problem was that they had none available. so for 3 days I waited.
Funny thig is that I wasn't getting the SOD again. Just didn't want to chance it so got another one, yesterday. Happy today.
There were no motorola photon availble in my area. So they are selling.
Good luck with yours.
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
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Richcop said:
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
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Not had any problems with mine ever, just works perfect out the box
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Ok, if this information is correct from Sprint, I know why I am having all these problems with mine freezing up and after having done several hard resets and many calls to Sprint and a visit to the service center with no fix. Apparently there was a batch of Photons that got shipped with corrupt firmware. When the phone uses that portion of the firmware, as a safe mode, it freezes. There is no fix other than replacement with a non effected phone. They ordered me a new one, that I will get on Tuesday. The only way they can correct it until there is an OTA patch is to send it back to Motorola. Wish me luck with this one
Update....
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Pihrana said:
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
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Well, I got my brand new replacement yesterday at the Milton Massachusetts Sprint Repair Center and as of yet no shut-down, or freeze-ups. I have my fingers crossed here on this one. If not I will be reprogramming another new one soon. They did assure me that this is not affecting every Photon, but there was a large batch released with this corrupt firmware. Its like a waiting game to see if its a dud or not. I do love this phone, and I am getting tired of setting up these phones over and over again, but on a good note, I can completely customize my phone and all my apps in about thirty minutes from activation
Ok, so I just got a replacement phone a couple of days ago after my last one got smashed (don't ask =() but I've noticed that this one kept randomly rebooting. I thought it might have had to do with the fact that I just did a nandroid restore from the other phone plus sd card without wiping anything. I tried wiping things, nothing. I did a RUU restore, still crashed.
I was going to try S-ON until I ran a thread on the same issue happening on the EVO 4G and someone solved it by flashing a different radio on it. The one that came with my replacement is the 0.97.10.0530 version, I restored it to 0.97.00.0518 (the one I had on my original 3D). Since then I haven't noticed any more random reboots (I found that I could actually reproduce the error by turning wifi on and off).
Is this an actual fix or did my phone magically fix itself? I'm asking because if it it's just temporary and irrelevant to the radio flash, I want to exchange it within the 7 days the insurance company gives me.
I hope you did not restore your Wimax keys from the other device!!
If you did, bye- bye 4g...you erased your unique keys to your new phone.
I haven't looked into the issue one bit as mine has never rebooted, but with other phones 99% of the time its kernel related
I take that back, it worked for the longest time then out of nowhere, it started doing the random reboots again. After that I tried to restore it completely to stock with s-on and reroot it. Worked for a while as well and it started crapping out again. Getting a replacement shipped overnight.
And I didn't restore wimax from old phone =p
I'm also having the random reboot issue. I'm still within my 30 days but I don't believe its a hardware problem. Seems to me that it only occurs when connected to WiFi. Can others confirm this is the case for them also?
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the random reboots has to do with the cache not the hardware. When you have too much memory in the cache, the OS freaks out and reboots. I had the same issue a week into having my phone, got it replaced, and the new one did the same thing.
My fix was to clear the cache using the app2sd app from the market, turn off the phone, remove the battery and leave it out for 5 minutes, put the battery back in, and turn it on. I haven't had a random reboot since.
i-l-l said:
the random reboots has to do with the cache not the hardware. When you have too much memory in the cache, the OS freaks out and reboots. I had the same issue a week into having my phone, got it replaced, and the new one did the same thing.
My fix was to clear the cache using the app2sd app from the market, turn off the phone, remove the battery and leave it out for 5 minutes, put the battery back in, and turn it on. I haven't had a random reboot since.
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See that's whats weird. I would just do that, have it turn on (and not interact with it) and then after a bit I'd turn the screen on, it would just crash and reboot.
Evo2dn, I find I can reproduce it if I toggle wi-fi or any of the quick settings.
Good. Many good phones lost 4g that way.
Racer Of All said:
See that's whats weird. I would just do that, have it turn on (and not interact with it) and then after a bit I'd turn the screen on, it would just crash and reboot.
Evo2dn, I find I can reproduce it if I toggle wi-fi or any of the quick settings.
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mine did this a few times as well when i first got it.
it was pretty random, but mine would also do it if i left the phone in my pocket for an extended amount of time it seemed, or for some reason it seemed related to that. i was wrong, however.
i replaced the SD card, never happened again.
you have to remember that your phone is a computer.... and computers will reboot to check a bad disk.... that was the issue with mine.
not saying this is YOUR particular issue, but your problems are consistent with what mine was doing before i figured out what was wrong with it.
one way i knew for a fact it was my SD taking a **** on me was when i would try to move applications from the internal mem to the SD, i would get this error "failed to move application"... i would try again, and it would go. this was also a randomly occurring event, and was not related to some particular app...
before i replaced the SD card i moved all my apps from the card to the internal mem of the phone...
when i replaced it, booted up, and attempted to move the applications back to the SD card.... EVERY one of them moved without a single error.
try replacing your sd card.
Mine would reboot randomly, and have the terrible bsod. I thought I was going to break the back because of how many I had to take it off.
Luckily, after flashing gb-sense I haven't had a single problem. Now I am on Synergy 468, and it hasn't happened on it either. I'm guessing it was software related.
I tried changing my SD card, wasn't it, I have two 6gb ones and my 32 gig one I use, formatted it just in case as well, nothing, still crashes.
Mine does it on every rom I tried it on, inducing the default Sense ROM. I agree that issues like these are usually software based but I have tried everything I can possibly imagine plus everything else I read from other people and it still crashes. It is probably hardware.
I too have tried different SD cards with same result. I was also getting the BSOD prior to taking all the OTA updates. After taking the updates, I'm no longer getting the BSOD but the reboot still remains.
So I got my replacement phone and restored it exactly how my original replacement was and have had zero problems.
So I think it's safe to say that although not all the time, this can be a hardware issue. Only the problem with this one is a stuck white pixel on the bottom left. But I'll live
Sent from my Evo3D Shooter.
im going on my 3rd replacement , has anyone who has cliamed to have fixed there problem really fixed it? have your fixes really ixed your reboot issue.?.
Put me in the group too...
On 2.3.3 I never got a random reboot. But when I overclocked at ALL it would eventually BlackSoD. But now that I'm on 2.3.4 it seeks that has been replaced with random rebooting. I've used Synergy pretty exclusively buy have switched to try and find a Rom that doesn't do this!. I'm currently on Warm TwoPointThree. Did a full wipe and install and in the middle of restoring user apps with titanium backup it rebooted. Been on the Rom for 9hrs (mostly asleep) and its rebooted 3 times already.
Yea, my as well. I have been running SteelH's rom. I'm sure it's not related, it happened witha previous mod as well. It does seem to happen more often on wifi, but I've noticed it with it off as well. I have had both issues with my phone restarting... but more often than not the issue has been that it would freeze all together and I would have to pull the battery.
Strange thing is, there are times where it happens 3 times in a day... then I can go 3 days and not have it happen once.
I've been using cache cleaner and having it clear my cache on it's own twice a day. Been doing this for 2 days so far and haven't had a reset. I will let you all know if that does any good in a few days.
felacio said:
Put me in the group too...
On 2.3.3 I never got a random reboot. But when I overclocked at ALL it would eventually BlackSoD. But now that I'm on 2.3.4 it seeks that has been replaced with random rebooting. I've used Synergy pretty exclusively buy have switched to try and find a Rom that doesn't do this!. I'm currently on Warm TwoPointThree. Did a full wipe and install and in the middle of restoring user apps with titanium backup it rebooted. Been on the Rom for 9hrs (mostly asleep) and its rebooted 3 times already.
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Getting same thing with myn...
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imex99 said:
Getting same thing with myn...
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Me too with decks gbsense. I'll report back after I try a few things, I have suspicions of the new market.
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hendav said:
Me too with decks gbsense. I'll report back after I try a few things, I have suspicions of the new market.
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Please report back...
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A few things I suggest to you guys (while searching for a fix on my defective phone, these seem to work for some people).
- Reflash kernel or even try a different one or return to stock.
- Factory reset and test it for a bit, THEN put stuff back on it
- Swap out SD cards and see if the phone is more stable, if so try to reformat card and try to use it again, if it persists, it could be a defective SD card.
- RUU recovery flash, turn S-ON then S-OFF after that and re-root.
Phone shut off and will not turn on, will not charge, will not boot, nothing.... here's the backstory.
I root my girls EVO LTE for her just for the sake of backing up data and pictures and texts. She also enjoys Fresh ROM, but I never got around to putting it on this phone, bc at the time there was no need. Also, I never did get around to turning S-OFF, just rooted, stock rom, nothing else.
About 3 months ago, she had a random boot loop, which, after some googling, seemed to be a random problem that some people were experiencing, unrelated to root or anything. So we fixed her phone, updated it, at the time, and have since done nothing to it. A few weeks ago, she started have major problems. Texts would take 5 minutes to open, contacts would also, and sometimes she couldn't dial out. Problems that I hadn't gotten around to looking into.
Today, her phone just completely turned off and hasn't done anything since. Won't turn on, charging does not give it a light. I tried to boot into recovery etc. Is the phone completely BRICKED?
It's within the year warranty, but I know if sprint gets it back on and see it's rooted, they'll be assholes about it, even though it doesn't seem to be related.
jirafabo said:
Phone shut off and will not turn on, will not charge, will not boot, nothing.... here's the backstory.
I root my girls EVO LTE for her just for the sake of backing up data and pictures and texts. She also enjoys Fresh ROM, but I never got around to putting it on this phone, bc at the time there was no need. Also, I never did get around to turning S-OFF, just rooted, stock rom, nothing else.
About 3 months ago, she had a random boot loop, which, after some googling, seemed to be a random problem that some people were experiencing, unrelated to root or anything. So we fixed her phone, updated it, at the time, and have since done nothing to it. A few weeks ago, she started have major problems. Texts would take 5 minutes to open, contacts would also, and sometimes she couldn't dial out. Problems that I hadn't gotten around to looking into.
Today, her phone just completely turned off and hasn't done anything since. Won't turn on, charging does not give it a light. I tried to boot into recovery etc. Is the phone completely BRICKED?
It's within the year warranty, but I know if sprint gets it back on and see it's rooted, they'll be assholes about it, even though it doesn't seem to be related.
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Does it show in device manager when you connect to a pc?
njfoses said:
Does it show in device manager when you connect to a pc?
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Well I dont have the drivers installed bc I recently added an ssd and started from scratch, and like I said, I don't mess with her phone too often.
But it doesn't do anything when I plug it in via usb, doesn't make a sound, nothing pops up, and it doesn't try and connect. It's lifeless.
Some have had good results plugging into a wall charger for 6-8 hours and then it comes back to life.
It may work.
Sent from my PC36100 using xda app-developers app
Your timing is good, bricks tend to happen during major updates
Have your gf take her phone back to the Sprint store and say it won't turn on, charge etc. if the phone is truly bricked, they can't tell it was rooted or whatever. They should replace it because it's within the warranty period. If she has an SD card, take it out (especially if it had ROMs on it).
The key is have your girl friend do this, better would be to have someone's mother take it in.
bigmoogle said:
Your timing is good, bricks tend to happen during major updates
Have your gf take her phone back to the Sprint store and say it won't turn on, charge etc. if the phone is truly bricked, they can't tell it was rooted or whatever. They should replace it because it's within the warranty period. If she has an SD card, take it out (especially if it had ROMs on it).
The key is have your girl friend do this, better would be to have someone's mother take it in.
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This is exactly what I done when I bricked downgrading firmware. An OTA had just been released and I told them I took the update and the phone died. They replaced it immediately no questions asked.
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