So i was able to buy 1 16 off amazon for 99 and then i was able to get a 32 from my work. Well the 16 was working fine with no problems. But the 32 had a white spot on the screen and after looking into it more it was the screen that was bad. So i was able to return that one through my work and get a new one. Last night i opened it up and what do you know a dead pixel right in the center of the screen. So now i hope i can get a 3rd 1 to replace this one this is my luck lol
Sent from my SAMSUNG-SGH-I997 using xda premium
LlamaLord said:
So i was able to buy 1 16 off amazon for 99 and then i was able to get a 32 from my work. Well the 16 was working fine with no problems. But the 32 had a white spot on the screen and after looking into it more it was the screen that was bad. So i was able to return that one through my work and get a new one. Last night i opened it up and what do you know a dead pixel right in the center of the screen. So now i hope i can get a 3rd 1 to replace this one this is my luck lol
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
Yeah, I have a tiny dead/stuck pixel in the middle of my screen too. I'm debating on sending it back.
LlamaLord said:
So i was able to buy 1 16 off amazon for 99 and then i was able to get a 32 from my work. Well the 16 was working fine with no problems. But the 32 had a white spot on the screen and after looking into it more it was the screen that was bad. So i was able to return that one through my work and get a new one. Last night i opened it up and what do you know a dead pixel right in the center of the screen. So now i hope i can get a 3rd 1 to replace this one this is my luck lol
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
White spot = stuck pixel. that happens sometimes and can usually be unstuck.
yareally said:
White spot = stuck pixel. that happens sometimes and can usually be unstuck.
Click to expand...
Click to collapse
Yeah (I thought he meant something like a mark or scratch on the screen glass, but I digress) -- I've tried using http://www.flexcode.org/lcd2.html on mine, as well as another online tool I can't find now. Interestingly, mine appears more greyish, and I can actually see it on an all-black screen. I'm guessing it means it's stuck as opposed to dead. The other site I mentioned actually had a test with different combinations and it seemed to get hidden on a cyan-magenta screen. Should I just keep trying to run these tools to try to "un-stick" it? I've left this flexcode one running overnight and the screen seemed the same in the morning. I have to say HP's support was very (surprisingly) accomodating and sent me a box to return my Touchpad, but I still would rather not have to.
where do u work that you have such availability to swap out touchpads? Can you get me one ?...I cant find them anywhere in Atlanta, GA. I have one but my buddy has been searching with no luck.
ponyboy82 said:
Yeah, I have a tiny dead/stuck pixel in the middle of my screen too. I'm debating on sending it back.
Click to expand...
Click to collapse
Sending back to whom? Nobody has stock.
pwnst*r said:
Sending back to whom? Nobody has stock.
Click to expand...
Click to collapse
HP support/service center. I believe they are still obligated to carry inventory internally to be able to honor warranties, etc.
they sent me a replacement micro usb cable overnight I was impressed
Stroid01 said:
they sent me a replacement micro usb cable overnight I was impressed
Click to expand...
Click to collapse
Seriously! For a discontinued device from a big-name company, I'm really impressed with the service. To be fair, I haven't actually taken advantage of it yet, but still. I had to go through a similar situation with Barnes & Noble with the Nook Color and was constantly treated like a lowlife thief.
That said, does anyone have more tips on what I can do to try to revive that darn pixel?
HP told me on the phone that my warranty was good and i could send it in for service or replacement for up to 1year, so i would assume they have a stash they have to keep for that reason.
Related
I have around 4 stuck pixels. They show up on grey screens as little light dots. Gets kind of annoying watching movies when and such. Tried the jscreen fix from the market but no luck.
Is this pretty normal? What's Sprint/htc policy? Just wondering if every phone has a few. Thanks in advance?
Sent from my PG86100 using Tapatalk
Take it back, tell them you want an exchange due to screen defect. If it's one lone pixel I can see it being dismissible but a cluster is not good.
In the general market they usually have a dual standard.
up to X amount of pixels bad is considered within tolerance however if the pixels are adjacent then the threshold is lower so it would fail quality control.
If they give you grief just ask for a refund and rebuy it
Take it back. Its defective. They will replace it
Sent from my PG86100 using XDA Premium App
Thanks guys
Sent from my PG86100 using Tapatalk
i turned on camera in dark room and i see like 3 pixels blue/green
has anyone tried that?
i tried my friends , turning on camera in completely dark room and didnt see any pixel issues
I have found from all these devices it is pretty common to see a stuck pixel here and there. I think you have to decide how bad it is or isn't. Sure you can exchange it but then you have to keep worrying if the next one will be worse and it will then become a never ending cycle!
this is true
i am trying
http://www.appbrain.com/app/jscreenfix/com.jscreenfix.android2
and
http://www.appbrain.com/app/dead-pixel-test/net.ujacha.deadpixel
to get issue resolved ... if not i might just live with it
iTouch24 said:
this is true
i am trying
http://www.appbrain.com/app/jscreenfix/com.jscreenfix.android2
and
http://www.appbrain.com/app/dead-pixel-test/net.ujacha.deadpixel
to get issue resolved ... if not i might just live with it
Click to expand...
Click to collapse
Curious what you re going to do? I have 1 tiny one on the side of the phone that is only noticeable in a dark room on a black background. On the fence on what to do....I went through this with my TP2 and went through 4 phones and ended up keeping the best one of all of them but still had a stuck one. Just wasn't as bad as the other 3.
[email protected] said:
Curious what you re going to do? I have 1 tiny one on the side of the phone that is only noticeable in a dark room on a black background. On the fence on what to do....I went through this with my TP2 and went through 4 phones and ended up keeping the best one of all of them but still had a stuck one. Just wasn't as bad as the other 3.
Click to expand...
Click to collapse
That program didn't fix my issue and with the other program I noticed a total of 4 all generally in the center of the screen. I am going to have Sprint exchange and see what happens on the next one. Since yours is in the corner I would let it slide.
iTouch24 said:
That program didn't fix my issue and with the other program I noticed a total of 4 all generally in the center of the screen. I am going to have Sprint exchange and see what happens on the next one. Since yours is in the corner I would let it slide.
Click to expand...
Click to collapse
I had to do this yesterday and they gave me so much trouble about having a dead pixel. Yeah, it is pretty particular to complain about but didn't we buy a brand new phone?!
I bought mine online, so I am not even going to deal with the store.
iTouch24 said:
I bought mine online, so I am not even going to deal with the store.
Click to expand...
Click to collapse
Good idea. I stopped by the store today and they just about laughed me and my 5 stuck pixels out of the building.....tossers.
They ran a "test" and said everything was fine and a few stuck pixels were fairly normal. I called sprint and they offered a new phone that should be here Monday. Kudos to sprint!
Hopefully the new one doesn't have the same problem.
Sent from my PG86100 using Tapatalk
ozzie1p said:
Good idea. I stopped by the store today and they just about laughed me and my 5 stuck pixels out of the building.....tossers.
They ran a "test" and said everything was fine and a few stuck pixels were fairly normal. I called sprint and they offered a new phone that should be here Monday. Kudos to sprint!
Hopefully the new one doesn't have the same problem.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
keep us posted, good luck
I just sent mine back for the back cover cracking. I got tired of it and figured now would be a good time to do it while we wait for ICS and while we watch the Xron rom become even better. But has anyone else had to send theirs in to HP? Do you get a replacement or the same one back? Is it a refurb? Did they finally fix the issue with the cracking backs so I won't have to send it in again? How long did you have to wait for a new one?
I have sent mine over a month ago. They are really quick with that process. It takes about a week from the day UPS collects it to the delivery back to you. If you are in Europe so they will send it to Hungary to get it fixed. Mine got replaced even though I asked to change only the cracked case. But probably they decided to change the whole thing because I also had dead pixel. You can't say whether the device is refurbished or new but so far didn't have any issues! Good luck waiting and I believe that you might also get another device. But if otherwise let us know. I wonder how many people get theirs replaced and how many get only their cases fixed.
they discussed this on the xron thread. apparently this is a common problem with the case
cracking near the battery door. from that thread they replace with a refurbished unit. you can have it sent before sending your broken one back but it requires credit card information. one guy had his replaced 4 times for cracks.
Sent from my GT-i9100 using xda premium
virgilone2 said:
they discussed this on the xron thread. apparently this is a common problem with the case
cracking near the battery door. from that thread they replace with a refurbished unit. you can have it sent before sending your broken one back but it requires credit card information. one guy had his replaced 4 times for cracks.
Sent from my GT-i9100 using xda premium
Click to expand...
Click to collapse
Crazy. I don't use the tablet enough to justify having them send me one first. Especially right now when we're all still waiting for a big breakthrough for ICS. Seems like I might only be looking at a week and 1/2 max from what some people have said. I'm saddened that some people have had cases with multiple backs with cracks. I thought the HP Touchpad would be designed well and not be another Palm Pre...
are the cracks cause by the hp case or just stress cracks from a poor design?
Anyone having this problem, I read somewhere that if you ask for "advanced exchange" then they will send you the replacement first and if you don't send yours back, they charge your credit card.
Beats not having a tablet for 7-10 business days.
Sent from my HTC HD2 using Tapatalk
Perryking said:
are the cracks cause by the hp case or just stress cracks from a poor design?
Click to expand...
Click to collapse
No clue. I know that when the original Palm Pre came out I thought it was awesome until it ended up ****ing up twice. I just sold the replacement they gave me.
scariola said:
Anyone having this problem, I read somewhere that if you ask for "advanced exchange" then they will send you the replacement first and if you don't send yours back, they charge your credit card.
Beats not having a tablet for 7-10 business days.
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
I don't use my tablet enough to justify a hold on my credit card and a replacement. My only regret is that I now have to buy a new screen protector.
L33t Masta said:
No clue. I know that when the original Palm Pre came out I thought it was awesome until it ended up ****ing up twice. I just sold the replacement they gave me.
I don't use my tablet enough to justify a hold on my credit card and a replacement. My only regret is that I now have to buy a new screen protector.
Click to expand...
Click to collapse
As far as I saw there is no hold, or cost associated, I'm sure its just a precaution.
Sent from my HTC HD2 using Tapatalk
scariola said:
As far as I saw there is no hold, or cost associated, I'm sure its just a precaution.
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
They probably pre-authorize the amount before they send it to you.
tiny crack so far
I was able to land 3 32gb tp's during the first fire sale and I only se a few mm crack at the corner of a speaker on one of them. Could it be certain production batches were more prone to cracks?
Solartrooper said:
I was able to land 3 32gb tp's during the first fire sale and I only se a few mm crack at the corner of a speaker on one of them. Could it be certain production batches were more prone to cracks?
Click to expand...
Click to collapse
Possibly. My girlfriend's isn't doing it but she barely uses it right now until we get Android ported over to it. I'm waiting for ICS to be stable before I do it because she's not technically inclined like I am. Though I bought both on the day of the fire sale.
L33t Masta said:
Possibly. My girlfriend's isn't doing it but she barely uses it right now until we get Android ported over to it. I'm waiting for ICS to be stable before I do it because she's not technically inclined like I am. Though I bought both on the day of the fire sale.
Click to expand...
Click to collapse
I would recommended the latest xron rom if haven't done android yet. Latest 2.9.1 rom is working like butter for me. Just make sure you do a clean install and you should be golden. Might be a. While for a supqer stable ics.
Solartrooper said:
I would recommended the latest xron rom if haven't done android yet. Latest 2.9.1 rom is working like butter for me. Just make sure you do a clean install and you should be golden. Might be a. While for a supqer stable ics.
Click to expand...
Click to collapse
Haha thanks for that I've been around Xron since Alpha 3 for CM7 came out. I think ICS is going to be a big step forward from GB since they're putting so much time in to it. According to Dalingrin it's mostly done.
Roger that. It will be interesting to see how ICS comes out of the oven for sure . Meanwhile I'm diggin 2.3.7.
Solartrooper said:
Roger that. It will be interesting to see how ICS comes out of the oven for sure . Meanwhile I'm diggin 2.3.7.
Click to expand...
Click to collapse
Yea it will. I'm hoping it's going to be better than 2.3.7 right now. I don't want to give her a tablet that's always messing up and not connecting and stuff.
I've had my TP since the first firesale and just noticed the crack by my speaker a 2 weeks ago. I wasn't going to send it to HP but I may ask for them to send me the new cover first since they are doing that.
Mine has just been picked up and on its way to Hungary!!! apparently a bad batch of plastic was used and the "new" plastic shouldn`t crack
carterusm said:
Mine has just been picked up and on its way to Hungary!!! apparently a bad batch of plastic was used and the "new" plastic shouldn`t crack
Click to expand...
Click to collapse
Yea. I've heard that excuse before. But maybe it's actually true.
Heads up...
The advanced exchange is now a $59 fee. No longer a credit card hold. I just got this info from my chat session of dead external speakers on my 16GB Touchpad (internal HP firesale, August 2011).
At least I'll get the same unit back and it doesn't have case cracks (knock on wood).
YMMV, maybe my chat person was having a bad day.
mikehd1959 said:
The advanced exchange is now a $59 fee. No longer a credit card hold. I just got this info from my chat session of dead external speakers on my 16GB Touchpad (internal HP firesale, August 2011).
At least I'll get the same unit back and it doesn't have case cracks (knock on wood).
YMMV, maybe my chat person was having a bad day.
Click to expand...
Click to collapse
More than a 1/3rd of the cost of my 32GB TouchPad haha. What makes you say you're going to get the same unit back?
Also what the heck does YMMV stand for?
This thread is not for you,if you already have a good one.
This is for who love this tablet and are trying hard to find a good one...
Most of us here,has went through 2 or 3 tablet and still has LIGHT BLEED,DEAD PIXEL and YELLOWISH COLOR etc....
Just went to my local Staples and bought 4 unit,not open yet ,already return 3 device to GOOGLE base on the same problem.
Hope the one from staple will be the GOOD ONE...
If the 4 tablet is not good, i am still going to pursue the hunt for a good one...
dmoney94 said:
This thread is not for you,if you already have a good one.
This is for who love this tablet and are trying hard to find a good one...
Most of us here,has went through 2 or 3 tablet and still has LIGHT BLEED,DEAD PIXEL and YELLOWISH COLOR etc....
Just went to my local Staples and bought 4 unit,not open yet ,already return 3 device to GOOGLE base on the same problem.
Hope the one from staple will be the GOOD ONE...
If the 4 tablet is not good, i am still going to pursue the hunt for a good one...
Click to expand...
Click to collapse
Why not send it to Samsung and have them repair it instead going through all buying/return process?
sovereignty68 said:
Why not send it to Samsung and have them repair it instead going through all buying/return process?
Click to expand...
Click to collapse
One guy has a thread up stating that when he sent it in to Samsung they managed to reduce the light bleed, but in his photos it is still visible at 0 percent brightness.
I must have gotten a good one on the first try
Sent from my Nexus 10 using XDA Premium HD app
I feel lucky that I only have a dark shading near my camera and some weird buzzing coming from the back lol.... Tablet hasn't reset on me yet!
Waiting 3 to 5 business day for Samsung to call me back with the service request. I bought it at Walmart, and no other Walmart near me has had it in stock since I bought it. If they have it in stock before Samsung calls me back, I may try exchanging it there instead. But I'm going to demand Samsung checks the replacement screen and checks again!
You can also wait until the second batch comes out and return it to Google then.
Sent from my Nexus 10 using xda app-developers app
ClashOfTheNexi said:
You can also wait until the second batch comes out and return it to Google then.
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
Just called Google and their going to cross-ship a unit to me, at least that's how it sounded like. Needs a credit card and everything which is fine for me
I personally prefer this over anything else as I can inspect my replacement unit and it ensures I get a completely different unit.
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
I have one stock pixel on top and I down want to go change the phone and get soethin worse
Sent from my HTC One using xda premium
You're right.. thats what I am afraid of too.. i mentioned in another thread that i may wait until it officially releases on May 1st and try.
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
mettleh3d said:
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
Click to expand...
Click to collapse
I remember seeing many iPhone 3gs models with dead pixels from one end to the other end
Never on android devices ...yet !
Sent from my HTC One using xda app-developers app
---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
Click to expand...
Click to collapse
The Gap Issue
If your within your 14 days exchange it , if you got It outright full price you have 30 days .
Personally if it's very minuscule and not worth crabbin over ,just let it be .
HTC would not have let this go if they thought it would pose a negative Sales risk.... or hurt the lcd with dirt and debris.
And by the way ''The gap ''It's on almost every device just fyi.. probably a million .
Sent from my HTC One using xda app-developers app
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
Click to expand...
Click to collapse
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
Jayr1987 said:
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
Click to expand...
Click to collapse
Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
I have 2 stuck pixels on the bottom that you can hardly see, especially when you're outside. I don't notice it, but only when the screen is pitch black and focusing it dead on.
Something I can live with especially I have 0 gaps and the speaker grills are flushed with the screen.
If it's something minor, just stick with it. In my experience, you'll just end up getting another unit that may be worse.
I can agree that I have not seen any dead pixels in a long time–The last time I remember seeing one was when a child poked my laptop screen. Other than that, have you dropped or damaged the phone in any way?
LostMyMarbles said:
Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
Click to expand...
Click to collapse
ikr.. well i haven't ordered anything yet, i just keep calling all t-mo store near by me and keep asking when do they get the unit. some store said their order was back order or something and someone said they just have an order in line and they don't know when it will arrive in store.lol.. i don't wanna order anything online now since the handset i received wasn't sealed. it looks like a return from someone.. lol. i just want my $500 bucks handset to be perfect just like the way i earn that bucks..LOL! well i hope you will get a good one tho.. good luck to both of us..hehe
Got this beauty on launch day after calling up about 10 different tmobile stores!
I love this phone and its killing me to have these dead pixels especially because one of them is in the damn middle of the screen, the worst part is that it is sold out everywhere where I live so I cant even exchange it.
Get your **** together HTC and don't let your customers go through this frustration!!!
That sucks.
Hope when I get mine I don't have any issues like that.
Mine came in perfect, no issues whatsoever
Sent from my HTC One using xda app-developers app
EclipzeRemix said:
Mine came in perfect, no issues whatsoever
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I thought the same till I ran the dead pixel test.
Anyways i'm glad for you enjoy it, its an epic phone!
So hold on you was happy with your phone until you ran a test that told you had a dead pixel? Sounds like nitpicking to me!
I also have couple of dead pixels, only saw them when I ran the dead pixel app..otherwise can't see them...
I feel some are just reaching to find a issue with there phones. It would be different if it affects anything but if you can't see it and everything us works ok just be happy with your phone.
How about people stop making threads complaining and just exchange their device.
Sent from my HTC One using xda premium
So I just noticed I have a dead pixel as well. I'm within my 14 day period but I unlocked my bootoader. Does anybody think I will get a problem from HTC when they get it back? I know they won't notice in store.
Sent from my HTC One using Tapatalk 2
I had 2 stuck pixels on the bottom left corner of my screen, but I noticed one day they both went away.
Got mine a week after launch. Cant find any dead pixels. Are you guys going to exchange your phones?
If I had a bunch in the center of screen I'd replace it. If it's the same as my One X and I just have 1 or 2 in the corner I'd probably keep it.
joshla102 said:
Got mine a week after launch. Cant find any dead pixels. Are you guys going to exchange your phones?
Click to expand...
Click to collapse
I made an exchange, second unit has one dead pixel on the top left but I decided to keep it.
Mine had a piece of dust inside the digitzier assembly. Ironically it was not able to be shooken out due to the "goo" that is placed in the gap between the digitizer and the LCD to prevent dust. I went to exchange it and I am fine now. I was pretty bummed out because my girls didn't have any flaws lol.
I have two stuck green pixels in the middle of my screen. What's weird is that you can only see them in the dark. I ran a stuck pixel fixer to no avail.
It's past the 14 days and I bought my phone from eBay. Does anyone know if T-Mobile will replace it? If not, no big deal. I can live with a few green pixels. Plus it's rooted, so I don't think they'd replace it, even though it was there before rooting.
I have 3 dead pixels on my phone. I was at day 16 when I noticed it and T Mobile is graciously exchanging it for me.
Will they replace it if it's rooted, or should I un-root it first?
kgor93 said:
Will they replace it if it's rooted, or should I un-root it first?
Click to expand...
Click to collapse
I would definitely un root the device before sending it back. From my understanding you can't re lock the boot loader so that is really just a crap shoot if you get a tech that actually checks those things.