Related
I got an email today From: "Sprint" <[email protected]>. I thought the notes were something we all want to see. The bold part is what i find the most interesting.
"May require up to a $36 activation fee/line, credit approval and deposit. Up to $200 early termination fee/line applies. Phone Offer: Offer ends 6/4/11. While supplies last. $299.99 (two-year price) -$100 (instant rebate) = $199.99 (final price). Taxes and service charges excluded.. No cash back. Requires activation at the time of purchase. Upgrade: Existing customers in good standing with service on the same device for more than 22 consecutive months currently activated on a service plan of $39.99 or higher may be eligible. See in-store rebate form or sprint.com/upgrade for details. Sprint Premier Upgrade: Eligible customers with service on the same device for more than 12 consecutive months may be eligible for $150 instant savings with a renewed 2-year Agreement. Valid only on the eligible primary line with a 3-month consecutive average of $69.99 on a single line or $99.99 on a shared line. The upgrade fee is waived using a service credit that applies to the bill within 2 to 3 bill cycles of the upgrade. Other Terms: Coverage not available everywhere. Sprint 4G network reaches over 70 markets and counting, on select devices. Sprint 3G network reaches over 271 million people. See sprint.com for details. Offers not available in all markets/retail locations or for all phones/networks. Pricing, offer terms, fees and features may vary for existing customers not eligible for upgrade. Other restrictions apply. See store or sprint.com for details.
© 2011 Sprint. Sprint and the logo are trademarks of Sprint. Google, the Google logo and Android Market are trademarks of Google, Inc. Other marks are the property of their respective owners. All rights reserved."
If i read this correctly, as soon as our evos turn 1 year old (assuming you bought on release) you will be eligible for an $150 off upgrade. We all pay $69.99 anyway.
Offer ends 6/4/11?????
Sent from my whaaaaaa...??SAVAGAGED[RC2]ZEN®
bwcorvus said:
I got an email today From: "Sprint" <[email protected]>. I thought the notes were something we all want to see. The bold part is what i find the most interesting.
"May require up to a $36 activation fee/line, credit approval and deposit. Up to $200 early termination fee/line applies. Phone Offer: Offer ends 6/4/11. While supplies last. $299.99 (two-year price) -$100 (instant rebate) = $199.99 (final price). Taxes and service charges excluded.. No cash back. Requires activation at the time of purchase. Upgrade: Existing customers in good standing with service on the same device for more than 22 consecutive months currently activated on a service plan of $39.99 or higher may be eligible. See in-store rebate form or sprint.com/upgrade for details. Sprint Premier Upgrade: Eligible customers with service on the same device for more than 12 consecutive months may be eligible for $150 instant savings with a renewed 2-year Agreement. Valid only on the eligible primary line with a 3-month consecutive average of $69.99 on a single line or $99.99 on a shared line. The upgrade fee is waived using a service credit that applies to the bill within 2 to 3 bill cycles of the upgrade. Other Terms: Coverage not available everywhere. Sprint 4G network reaches over 70 markets and counting, on select devices. Sprint 3G network reaches over 271 million people. See sprint.com for details. Offers not available in all markets/retail locations or for all phones/networks. Pricing, offer terms, fees and features may vary for existing customers not eligible for upgrade. Other restrictions apply. See store or sprint.com for details.
© 2011 Sprint. Sprint and the logo are trademarks of Sprint. Google, the Google logo and Android Market are trademarks of Google, Inc. Other marks are the property of their respective owners. All rights reserved."
If i read this correctly, as soon as our evos turn 1 year old (assuming you bought on release) you will be eligible for an $150 off upgrade. We all pay $69.99 anyway.
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Pricing, offer terms, fees and features may vary for existing customers not eligible for upgrade.if Sprint has you lumped in as Silver and your 22 month or 10 yr anniversary isn't June 1 ..you'll most likely not see $150
How to continue getting a yearly upgrade
If you got a letter sent to your house then you would know that it's quite easy to become a Gold member easily. I lost my Feb upgrade once April 1 came. After speaking to a customer service rep, I got it back. They placed notes on the account that I have an upgrade. Unfortunately the website didnt reflect that which didnt matter but it mattered to me so I had to call sales and they read the notes and they updated the website with my new elibibility date of april 1 2011. I am now on the everything plan and next month im set to be on the $89.99 plan. Although they say I'm a gold member, it wont be updated until 3 months of being on an $89.99 and over plan. Anyone can become a gold member by choosing a plan of $89.99 and over. Wait 3 months and tada you too will be a gold member and can receive a yearly upgrade. Theres always ways around it. Just get on the plan and stay for 3 months and you will be a gold member. once you get ur upgrade you can go back down and 3 months before you reach a yr of receiving ur last upgrade upgrade ur plan to become a Gold member again...lol Read the mail they sent you carefully and u can ask the rep, and they will tell you u have to stay on a plan of $89.99 or more for 3 months to be a gold member. So there is hope for those who lost their upgrade. Being that the month just started you can ask to change your plan now to $89.99 and ypu'll be a Gold member with an upgrade after 3 months.
I was able to cancel my contract for the View I purchased in July with no ETF
Courtesy of SlickDeals.net:
Cancel your Sprint contract with no ETF (9/9/11-10/9/11) **Live now**
Sprint had stated that they are increasing their administrative fee to $1.50/line. This is considered a change in the terms of service and will allow you 30 days from the date it's put into effect to cancel your contract without penalty.
This notice should be on your latest bill...
Administrative Charge Increase &Terms & Conditions Changes for Consumers
Effective 9/9/11, the Administrative Chargewill increase to $1.50 per line for customersthat receive the charge. For details, visitsprint.com/taxesandfees. In addition, theSprint consumer Terms (Ts&Cs) are changing. Please review them carefully at your local Sprint store or sprint.com/termsandconditions
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And per their terms and conditions.....
When You Don't Have To Pay An Early Termination Fee
You aren't responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes—and may provide you notice of non-material changes—in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
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There have been times where people have called in to cancel and have been given the run around from uninformed Sprint reps. Ask to speak to someone in retentions....RETENTIONS ARE THE ONES WHO MAKE IT HAPPEN!!! After all it's their job to keep you.
Good luck!
Could I get a view with contract then call retentions and cancel it with this?
In the past, when other carriers raised their administrative fees, the carriers just opted to waive the fee for the duration of the contract. Sprint's customer agreement actually says this: "Sprint Surcharges are not taxes or gov't-required charges and are subject to change."
Since you agreed to that, then the material change clause in the contract doesn't apply here.
If anyone does try this, please let us know. I'd love to cancel my crappy Sprint service and get an LTE tablet on Verizon.
Wanna sell me your View then?
TomXP411 said:
In the past, when other carriers raised their administrative fees, the carriers just opted to waive the fee for the duration of the contract. Sprint's customer agreement actually says this: "Sprint Surcharges are not taxes or gov't-required charges and are subject to change."
Since you agreed to that, then the material change clause in the contract doesn't apply here.
If anyone does try this, please let us know. I'd love to cancel my crappy Sprint service and get an LTE tablet on Verizon.
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It worked for me, I told them exactly what is written above. I bought my tablet in July. They are changing the terms and conditions too.
One T&C change is that in addition to modifying your device, they now specificly ban rooting.
Sent from my PG41200 using Tapatalk
There's also a mandatory arbitration clause to prevent potential class-action lawsuits, along with a few other bits of legal.
Zan, where did you see the root policy in the new T&Cs? I'm reading it over on the web and I'm not finding that section.
stringsci said:
There's also a mandatory arbitration clause to prevent potential class-action lawsuits, along with a few other bits of legal.
Zan, where did you see the root policy in the new T&Cs? I'm reading it over on the web and I'm not finding that section.
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"Our Right To Suspend Or Terminate Services", section (i). They added the words "; (for example, rooting the device);"
So it now reads, "(i) modifying a Device from its manufacturer specifications; (for example, rooting the device); " (before it stopped at specifications)
I tried cancelling based on that reason today, the supervisor told me that there was NOTHING they would let you cancel for in the new contract. That of COURSE they would never boot ME for that reason, and that if they did, it'd be ETF free. Except that a few paragraphs above it says that if they boot you for "good reason", you'd be charged the fee. Since they felt that rooting was enough of an issue to add it to the contract, seems that'd be a good reason. He also said that since the possible ETF didn't CURRENTLY affect me, it didn't count. After almost 2 hours he finally wore me down to the point that I just gave up. I'll try again tomorrow.
Funny thing is...I wanted to cancel JUST the service for the View, and just use it with a TMobile portable hotspot. Monthly fee would be about the same, and the TMobile device (so far) seems to get 4G speeds at more indoor locations for me. Now I'm mad enough at them to consider cancelling everything. I'm going to be trying out both a Tmobile hotspot and a phone this week, to see what coverage is like.
its much easier to mention the arbitration agreement change
This worked for me...
I had to call about 20 times to get them to comply with the terms. the last time I called, the call was escalated to the management team almost immediately. I talked to the man very calmly and explained the situation with him. I told him that sprint had changed the terms of my contract several times, I had the original contract in which I signed dated 9/21/2010 and I was not going to accept the new terms with their material changes. He said that sprints attorneys had already looked at the changes to the "surcharges" paragraph and they were not an adverse material change due to the fact that sprint is just imposing limits which it had none before. So I went on to explain the adverse change to the arbitration agreement which impeded my ability to pursue any wrong doing and showed sprint favoritism. I told him of all the complaints I had been researching about JAMS arbitration showing the business favoritism. He asked me to hold a minute and came right back asking if I had considered the buy back program. I told him absolutely not I was not going to loose $250 on a phone less than a year old which they would only give $95 for and expect me to pay $110 for an ETF. He said unfortunately there is nothing I can do. I replied, I am following all the terms of the contract, I stated the Provisions for breaking the contract with no ETF (material change) and again told him this new arbitration agreement which I would be using to pursue the change to the "surcharge" paragraph adversely affects me. He asked me to hold he would transfer my call to the head of his call center because his hands were tied. About 20 minutes later he came back on the line and told me he had talked to the head of the call center and he was willing to mark my contract fulfilled as of last month and set my account to cancel at the end of the billing cycle so I could port my number if I wanted. I told him that was awesome and I appreciated them abiding by our contract even though it took multiple calls to get it completed.
1. Take notes. write down the names and employee ID of all the people you talk to.
2. Make sure you tell them you want to cancel due to the material change to the terms and conditions.
3. If you get a person that seems like they are put out by having to be at work right now tell them something came up and you will have to call back later and thank them for their time. then call right back and get someone who is having a better day.
4. Tell them you do not like the fees but the change to the arbitration agreement is the material change that you do not agree with, it is because they are impeding your ability to resolve any disputes with sprint due to the changes to the arbitration agreement so it adversely affects you.
5. Do not let the persuade you into the buyback program unless you know what the conditions are and you don't mind loosing all the money you paid for your phone upfront, you will still have to pay the ETF and they don't pay much for phones ($95 max for the Epic). You could sell your phone on craigslist for more than they offer and possibly enough to cover the ETF.
6. Always remain calm and collected speak slowly and plainly, be courteous mind you manners. Talk to the employee for a minute ask where he is located and how his day is going. Make sure you are improving their mood sympathize with them. Tell them you understand they have been told what to say and they have to follow orders but someone must be able to complete this and abide by the terms and conditions. Talk to them like their on your side (reverse psychology). If I can make them laugh over something I usually have their support when the call is escalated to the next department. It definitely makes a difference if the previous employee leaves a good comment and they side with you on the account and doesn't say you are an ahole.
7. Do not let them persuade you into the buyback program unless you know what the conditions are and you don't mind loosing all the money you paid for your phone upfront, you will still have to pay the ETF and they don't pay much for phones ($95 max for the Epic). You could sell your phone on craigslist for more than they offer and possibly enough to cover the ETF.
8. If the employee does not agree the arbitration change is a material change. mention "In Cunningham vs. Fleetwood Homes of Georgia, reported at page 611 of the third Federal Reporter, volume 253, the Eleventh Circuit Court of Appeals ruled that arbitration clauses are material terms to a contract.”
9. They may offer a discount of .50 each month to offset the surcharge or $10 a month for 3 months to continue service. If you take these offers your contract will still be in full effect and you will be stuck with the new terms.
10. Get a CONFIRMATION NUMBER and keep it safe. Do not loose it just in case the employee lied which has been known to happen from time to time. check your account online and click "see my contract details" it should show almost immediately the contract is complete. press print screen and save the image at least until your final bill has arrived and is correct. I have been burned by companies which lied in the past because it does not matter what they tell you on the phone its what is in writing that counts. If they lie and you have no proof 30 days after the change you are stuck in your contract.
With a bit of luck they should let you out of the contract depending on the representative. They have no legal grounds to make you stay. If they refuse try again be persistent. I overheard the employees talking in the back ground at one point about how many times I had called over this issue. one of them even said "he is one persistent a**hole". Do not give up, if you don't find yourself making headway after 25 calls file a complaint with the BBB, FTC, FCC, your state attorney general, local chamber of commerce and your state public utility commission.
Good Luck,
Brandon
Or just pay a paltry $20 a month for always available data which makes your tablet far more useful, damn!
Today being the 10/9/11, I have run out of time to procrastinate. I called Sprint's Retention Department and was told there is no chance of getting out of the contract on my tablet over the $1.50 administrative fee. I was told asking for a supervisor or calling back 25 times until I got a person who would be cooperative might have worked 3 or 4 weeks ago, but not now.
I was also told that I would have to contact Sprint's Legal Department on Monday if I wanted to try to get out of my contract based on changes to the arbitration agreement and/or the ban on rooting.
In the meantime, I intend to buy a Verizon 4G LTE MiFi device this afternoon because I am totally fed-up with Sprint's slow 3G and lack of 4G towers.
Sprint New Contract
Can someone plesae tell me how we get out of our contact with Sprint, We have had service for about a month, We are paying 175.00 for two phones that we cant even use in our home.. When we were searching for new cell phone service we went with sprint because of the unlimited internet ( which to my knowlege no other cell phone company in my area offers) we both have the Samsung Conqure. I've called in several times regarding the poor service in our area I told them I wanted to cancel when we were well within the 30 days, They told me to hang on and let them try to fix the issues I said what are you gonna do build a cell tower in the town we live in, They offered to send an Airwave at no cost but what they didnt tell us why you have to have internet to get the aiwave to work which means we are going to have to call and get internet in our home and pay another bill to get the airwave to work and to be able to make calls inside our home. I've called customer care several times only to be told the 14 day trial is over.... Took them to th sprint store the girl behind the counter said that we should have been told when we ordered our phones that in our area there was no converage, customer care completly denies the fact that coverage in our area is spotty. So they are wanting to charge us 700 dollars in ETF for phones that we cant use in our home!
Someone please help!
Start searching the forums for changing your prl and roaming on Verizon. While your at it look for diagnostic drivers for your phones and CDMA Workshop 2.7. If you load a Verizon prl and start using your phones and data, in a month or two Sprint will be asking you to leave without an ETF and you can keep the phones. Start costing them money and they are more then happy to let you leave.
will this work if I just signed up for a Sprint plan this month? I signed up for phone service two months ago but justadded a new line last week for my Evo View Tablet. Can I use this to cancel my plan without ETF?
southernlight said:
will this work if I just signed up for a Sprint plan this month? I signed up for phone service two months ago but justadded a new line last week for my Evo View Tablet. Can I use this to cancel my plan without ETF?
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No
10char
so i have a prime and my return policy through bby ends on the 10th (2 days before ICS) and i really want to keep it but asus is not being of any help
i have wifi/gps/and bluetooth issues. wifi hasnt been as bad as it was today as i couldnt even connect to a mifi card that was in my pocket or bestbuy's wifi (i am an employee)
bluetooth only works when the device is about 5 feet from the prime and since the honeycomb update i cant get any GPS lock (not worried here its software and im sure with ICS it will be fine)
is their any chance of ICS fixing my wifi issues? of should i return it. i know asus has a 1yr warranty but after spending time on the phone they told me all i could do is send it to their service center, and that my tablet would NOT be replaced.
so i have until the 10th or im stuck with this tablet according to ASUS
does this sound right? i thought they were replacing tablets that show the issue? on the phone they sounded like they didnt know of any wifi issues (they did admit to gps issues though)
HELP plz
edit: sorry this had to be my first post :/ xda has been verrryy helpful in the past
makeshiftballer said:
so i have a prime and my return policy through bby ends on the 10th (2 days before ICS) and i really want to keep it but asus is not being of any help
i have wifi/gps/and bluetooth issues. wifi hasnt been as bad as it was today as i couldnt even connect to a mifi card that was in my pocket or bestbuy's wifi (i am an employee)
bluetooth only works when the device is about 5 feet from the prime and since the honeycomb update i cant get any GPS lock (not worried here its software and im sure with ICS it will be fine)
is their any chance of ICS fixing my wifi issues? of should i return it. i know asus has a 1yr warranty but after spending time on the phone they told me all i could do is send it to their service center, and that my tablet would NOT be replaced.
so i have until the 10th or im stuck with this tablet according to ASUS
does this sound right? i thought they were replacing tablets that show the issue? on the phone they sounded like they didnt know of any wifi issues (they did admit to gps issues though)
HELP plz
edit: sorry this had to be my first post :/ xda has been verrryy helpful in the past
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Send it back and buy another one with 2 weeks (2) return policy
Are you sure it ends on the 10th? Their minimum return policy for tablets is 14 days, but 14 days prior to the 10th was probably during the holidays because most of us had them pre-ordered during the Holiday period.
Gift purchases made between Nov. 13, 2011, and Dec. 24, 2011, qualify for our Holiday Return and Exchange policy. You can return these items through Jan. 24, 2012.
Terms of our standard policy (including, but not limited to "non-returnable items" and "photo identification required") apply.
Carrier contracts for mobile phones and other third party service providers (e.g., DirecTV contracts) do not qualify for the holiday gift policy.
Geek Squad Black Tie Protection/Buy Back plans returned after 30 days from date of purchase will be refunded at a pro-rated amount.
Note: Reward Zone Premier Silver members will still receive their extended 45-day return policy on all items. Premier Silver members purchasing any gift between Nov. 13 and Dec. 24, 2011 will qualify for an extended return policy until Feb. 7, 2012.
http://www.bestbuy.com/site/Misc/null/pcmcat257800050001.c?id=pcmcat257800050001
slugbug2010 said:
Are you sure it ends on the 10th? Their minimum return policy for tablets is 14 days, but 14 days prior to the 10th was probably during the holidays because most of us had them pre-ordered during the Holiday period.
Gift purchases made between Nov. 13, 2011, and Dec. 24, 2011, qualify for our Holiday Return and Exchange policy. You can return these items through Jan. 24, 2012.
Terms of our standard policy (including, but not limited to "non-returnable items" and "photo identification required") apply.
Carrier contracts for mobile phones and other third party service providers (e.g., DirecTV contracts) do not qualify for the holiday gift policy.
Geek Squad Black Tie Protection/Buy Back plans returned after 30 days from date of purchase will be refunded at a pro-rated amount.
Note: Reward Zone Premier Silver members will still receive their extended 45-day return policy on all items. Premier Silver members purchasing any gift between Nov. 13 and Dec. 24, 2011 will qualify for an extended return policy until Feb. 7, 2012.
http://www.bestbuy.com/site/Misc/null/pcmcat257800050001.c?id=pcmcat257800050001
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Mine shipped on the 19th. Got it on the 27th. Return expires on the 9th (this coming Monday). So his expiration on the 10th is very much possible as tablets DO NOT qualify for holiday return policy. Unless he is a BB Super Silver AAA+ Bro Guy account holder, in which case he has 30-45 days.
RussianMenace said:
Mine shipped on the 19th. Got it on the 27th. Return expires on the 9th (this coming Monday). So his expiration on the 10th is very much possible as tablets DO NOT qualify for holiday return policy. Unless he is a BB Super Silver AAA+ Bro Guy account holder, in which case he has 30-45 days.
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you got it! and as an employee i dont think im eligible for RZ silver. even if i am i dont have it anyway lol
so am i just screwed? should i return it and wait till we get some in stock? ( my guess is sometime in February.) i should have just kept my XOOM this is so frustrating
If you have serious issues, which are now widely known, then the tab is defective and should be returned immediately before the warranty expires. Online stores like Amazon and Walmart are easier to deal with when it comes to returns, I hope you get the same treatment from where you bought yours.
Who told you tablets don't apply qualify for the EXTENDED Holiday Return policy?
The entire policy is quoted and linked to and it does not exclude tablets. A tablet is not a "non-returnable item".
I was SPECIFICALLY told by the Supervisor that was finally able to get my order taken care of that the Extended Holiday policy did indeed apply (as a Silver Premium I have longer as well).
You're most definitely not stuck with a brand new tablet that does not work. Regardless of the return policy, yours sounds bad-broken, so in your case I'd definitely return/exchange it. But I might wait as long as possible to ensure that that the replacement tablet is the most recent "batch" (more quirks and kinks worked out).
last year for sure computers/tablets were not included in the holioday period. ill check tomorrow if they are this year. i should probably know this but i try and turn bestbuy mode off when i am in fact off lol
if that is the case ill wait to see if ICS remedies any of the issues and then return it. wifi seems to work better at my house but i have a muchhhh stronger signal than at the store and its still not as good as my pc
i get a consistant 34 down on my pc and i have never seen better than 16 on the prime
just have bby replace one for you, because it's clearly defective. wifi does work fine on some of the primes (mine included) so there's something wrong with yours.
or return it and buy one of those ****ty xooms, it's your money.
adiliyo said:
just have bby replace one for you, because it's clearly defective. wifi does work fine on some of the primes (mine included) so there's something wrong with yours.
or return it and buy one of those ****ty xooms, it's your money.
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point is my return policy ends well before we will have any in stock. i guess i am gona return it and be tabletless once again
makeshiftballer said:
point is my return policy ends well before we will have any in stock. i guess i am gona return it and be tabletless once again
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Thats better than being stuck with an expensive device that is defective. I doubt you will have to wait long for stock to pick up.
Of course, if GPS is important to you then you might want to wait for the 3G one with the plastic backing (if the rumors are true).
EDIT: updated below.
You're quoting 2010/11 list there, and if I remember rightly someone else did this in a previous thread and another member then posted the 2011/12 list and TABLETS were not on the exemptions list. I can't be sure, however I would check further if I was in this situation.
Doktaphex said:
You're quoting 2010/11 list there, and if I remember rightly someone else did this in a previous thread and another member then posted the 2011/12 list and TABLETS were not on the exemptions list. I can't be sure, however I would check further if I was in this situation.
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It's possible, but that's the only one I found. I'll take a look around see what I can dig up.
Edit: Ok did some digging past the first google results and found this. Seems to be a lot shorter than the earlier one, but the date seems to be more recent:
Code:
Need to return a holiday gift? No problem.
Gift purchases made between Nov. 13, 2011, and Dec. 24, 2011, qualify for our Holiday Return and Exchange policy. You can return these items through Jan. 24, 2012.
Terms of our standard policy (including, but not limited to "non-returnable items" and "photo identification required") apply.
Carrier contracts for mobile phones and other third party service providers (e.g., DirecTV contracts) do not qualify for the holiday gift policy.
Geek Squad Black Tie Protection/Buy Back plans returned after 30 days from date of purchase will be refunded at a pro-rated amount.
Note: Reward Zone Premier Silver members will still receive their extended 45-day return policy on all items. Premier Silver members purchasing any gift between Nov. 13 and Dec. 24, 2011 will qualify for an extended return policy until Feb. 7, 2012.
So you may be right after all.
LINK for future references.
discussion
1. Effective 4/1/13, Sprint will be changing tax systems for charges such as insurance & premium content. This update may cause an increase of taxes and/or surcharges on your bill for these products. For details of taxes & surcharges, visit sprint.com/taxesandfees ."
2. A surcharge increase would be a change in contract on sprint's part, allowing you to get out without paying an Early Termination Fee. A tax increase would not be considered a "change in contract."
3. Surcharge increases vary regionally.
'4. Per sprint: Your Right To Change The Agreement & Your Related Rights We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service. We will provide you notice of material changes—and we may provide you notice of non-material changes—in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
5. You may be able to get sprint to note that your contract is "FULFILLED" without terminating your contract, and leaving sprint. Your Mileage Might Vary (YMMV). This may allow you to get perks such as phone upgrades, etc.
Im on a mission! Hopefully I can get out of my contract! Im so DONE with Sprint!
good luck!
And if you are able to cancel with Sprint, consider a pre-paid/MVNO carrier. The photon makes it easy to switch thanks to its ability to handle GSM.
Anyone successful trying this yet???
I tried calling earlier and they said that its not an EFT waiver event since the changes only apply to optional services. They did state that the changes are applicable to the surcharges portion of the bill (page 7 for me)
I will be calling back today to push that the TEP and premium content (which are the optional services above) are in the contract and if they change they affect me since I currently have TEP on two of my lines.
We'll see what happens. I might have to wait till the 10th when I get my bill to prove the $$ increase amount
slvdc1 said:
I tried calling earlier and they said that its not an EFT waiver event since the changes only apply to optional services. They did state that the changes are applicable to the surcharges portion of the bill (page 7 for me)
I will be calling back today to push that the TEP and premium content (which are the optional services above) are in the contract and if they change they affect me since I currently have TEP on two of my lines.
We'll see what happens. I might have to wait till the 10th when I get my bill to prove the $$ increase amount
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So did anything happen with this. Seems like the 30 days is not quite up yet.
This is not the place for carrier related pricing/taxes policy discussion.
This is also not device development related at all.
First of all I'm am a USA customer and this was my experience. I don't know if it would be different in other countries but I've read a few customer service horror stories from people in other countries. So let's get to it
For anyone interested or considering it I would HIGHLY recommend getting the insurance with ADH (Accidental Damage from Handling) plan through Sony. It is an option when buying the phone through the Sony store and I think even after buying the phone you have either 60 days or a full year from the date of purchase to buy the plan. Anyway here is my experience.
I received my XZU from the Sony store in mid December 2013 I decided to buy the plan with ADH because $80 seemed like a bargain to replace a $680 device. (the ADH plan covers pretty much anything). Well as fate would have it on new years eve I was working during the day and when stopping to take lunch I checked my phone and noticed the screen was cracked and there were only 2 possibilities.
1.) the screen cracked from the pressure of being in my front jeans pocket while working.
OR
2.) while carrying a ladder at work it manged to bang against the phone while it was in my pocket and broke the screen.
So naturally I called Sony and told them possibility #1 lol.
The automated line was easy to navigate through and I was talking to a rep within 5 minutes. They were very thorough and asked several question like what pocket the phone was in. What I had been doing and told them everything I could while still maintaining complete innocence . I was transferred to about 3 reps and had to tell and confirm my story several times but finally the last rep said they would send a brand new phone too my home and all I had to do was put the old phone in the box and ship it back I think I had everything taken care of and was off the phone in about 20 minutes.
They have to receive the broken device within 30 days of shipping you your replacement or you will be billed for a 2nd phone. my replacement arrived in about 4 days and was brand new. The only issue I had was when I received the new device they forgot to send a return label. So I had to call back and get a printable label emailed to me. Which took a long time (5 days) but I shipped my broken phone back and have been using the replacement for about 2 months now with no issues *knock on wood * ((I'm actually writing this thread from my perfectly function 2nd XZU )). I was surprised at how smooth the process went. I was expecting to be put through all kinds of stuff, or expecting to get a refurbished phone but no it was brand new. I don't know how they can afford to hand out high end devices for $80 but I was ecstatic and I never received a bill for a second phone so I couldn't be more pleased with the service from Sony. but I now keep a flip cover on my XZU anytime it isn't on the charger.
One thing to note is that your $80 plan only covers one replacement and you cannot buy the plan twice (I know because I tried) . so if you use the plan and get a replacement phone and then break your replacement device then you have to buy a brand new phone from Sony to buy the ADH protection plan again. So stock up on the $6 leather flip cases on eBay from China lol that's what I've done.
I hope this helps anyone thinking about buying the ADH plan. If I wouldn't have bought it I would be looking at costly repairs or $680 for a new phone after only having it about 2 weeks. So if you're still eligible for the plan go buy it Now and remember if you have to use it, when you call in play dumb and make yourself look as innocent as possible. Had I told them it was probably broke while carrying a ladder I might have been put through some sort of loophole or something.
Anyway hope this helps. And if you have any questions ask away.
Good to hear a positive customer service story, most people just want to ***** about CS and the reps that work there
I'm glad I bought the insurance. Thanks for your experience. Now I feel better about sony customer service after hearing all other stories. But like you did and what I would do to is be calm and nice and do what they say and ask.
Sent from my C6806 using XDA Premium HD app
NuttinSpecial said:
First of all I'm am a USA customer and this was my experience. I don't know if it would be different in other countries but I've read a few customer service horror stories from people in other countries. So let's get to it
For anyone interested or considering it I would HIGHLY recommend getting the insurance with ADH (Accidental Damage from Handling) plan through Sony. It is an option when buying the phone through the Sony store and I think even after buying the phone you have either 60 days or a full year from the date of purchase to buy the plan. Anyway here is my experience.
I received my XZU from the Sony store in mid December 2013 I decided to buy the plan with ADH because $80 seemed like a bargain to replace a $680 device. (the ADH plan covers pretty much anything). Well as fate would have it on new years eve I was working during the day and when stopping to take lunch I checked my phone and noticed the screen was cracked and there were only 2 possibilities.
1.) the screen cracked from the pressure of being in my front jeans pocket while working.
OR
2.) while carrying a ladder at work it manged to bang against the phone while it was in my pocket and broke the screen.
So naturally I called Sony and told them possibility #1 lol.
The automated line was easy to navigate through and I was talking to a rep within 5 minutes. They were very thorough and asked several question like what pocket the phone was in. What I had been doing and told them everything I could while still maintaining complete innocence . I was transferred to about 3 reps and had to tell and confirm my story several times but finally the last rep said they would send a brand new phone too my home and all I had to do was put the old phone in the box and ship it back I think I had everything taken care of and was off the phone in about 20 minutes.
They have to receive the broken device within 30 days of shipping you your replacement or you will be billed for a 2nd phone. my replacement arrived in about 4 days and was brand new. The only issue I had was when I received the new device they forgot to send a return label. So I had to call back and get a printable label emailed to me. Which took a long time (5 days) but I shipped my broken phone back and have been using the replacement for about 2 months now with no issues *knock on wood * ((I'm actually writing this thread from my perfectly function 2nd XZU )). I was surprised at how smooth the process went. I was expecting to be put through all kinds of stuff, or expecting to get a refurbished phone but no it was brand new. I don't know how they can afford to hand out high end devices for $80 but I was ecstatic and I never received a bill for a second phone so I couldn't be more pleased with the service from Sony. but I now keep a flip cover on my XZU anytime it isn't on the charger.
One thing to note is that your $80 plan only covers one replacement and you cannot buy the plan twice (I know because I tried) . so if you use the plan and get a replacement phone and then break your replacement device then you have to buy a brand new phone from Sony to buy the ADH protection plan again. So stock up on the $6 leather flip cases on eBay from China lol that's what I've done.
I hope this helps anyone thinking about buying the ADH plan. If I wouldn't have bought it I would be looking at costly repairs or $680 for a new phone after only having it about 2 weeks. So if you're still eligible for the plan go buy it Now and remember if you have to use it, when you call in play dumb and make yourself look as innocent as possible. Had I told them it was probably broke while carrying a ladder I might have been put through some sort of loophole or something.
Anyway hope this helps. And if you have any questions ask away.
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We also have it here in PH., under a xperia shop handed by a telecommunication (or i think its just a partnership). the insurance is called Worry-Free Warranty it will cover up to 2 years warranty on all parts and labor and an accidental warranty in-case your too clumsy. the salesman explain to be even like the warranty is expiring next month and your still under the warranty they will replace it for a same unit OR! if the unit is unavailable they will replace it for a phone with the same price OR you can choose a higher one and just add some cash. and i was like WOAH! thank God i saw this shop. even i paid alot im worry free, BUT there is a catch. Warranty said if I rooted the device and it is still on warranty the whole warranty will be void. kinda hmm kinda sad but happy it is a mix emotion for me but yay i love my Xperia Z ultra w/ Cp12
blueether said:
Good to hear a positive customer service story, most people just want to ***** about CS and the reps that work there
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Click to collapse
cameljockey1 said:
I'm glad I bought the insurance. Thanks for your experience. Now I feel better about sony customer service after hearing all other stories. But like you did and what I would do to is be calm and nice and do what they say and ask.
Sent from my C6806 using XDA Premium HD app
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Click to collapse
Happy to help. I couldn't find many reviews of people's experience with ADH so with as well as my experience went I just had to post it to put people at ease. You can't beat the price for what it offers.
Yeah I am kind of a Sony fanboy. I've owned Playstations, psp, TVs, now a Vaio T that I love, and this phone is the best I've ever owned. And I'm so happy with the CS, I have yet to have an issue with Sony. And yeah as long as your polite and stick to your story they will take care of you.
Thiolo said:
We also have it here in PH., under a xperia shop handed by a telecommunication (or i think its just a partnership). the insurance is called Worry-Free Warranty it will cover up to 2 years warranty on all parts and labor and an accidental warranty in-case your too clumsy. the salesman explain to be even like the warranty is expiring next month and your still under the warranty they will replace it for a same unit OR! if the unit is unavailable they will replace it for a phone with the same price OR you can choose a higher one and just add some cash. and i was like WOAH! thank God i saw this shop. even i paid alot im worry free, BUT there is a catch. Warranty said if I rooted the device and it is still on warranty the whole warranty will be void. kinda hmm kinda sad but happy it is a mix emotion for me but yay i love my Xperia Z ultra w/ Cp12
Click to expand...
Click to collapse
Yeah I think if you root or alter the phone it voids warranty. Which is why I didn't remove the ASPL on the screen with the oleophobic coating. I just put on a screen protector and it's slick as glass. And the rooting doesn't bother me. I Change the themes, wallpaper, and ringtones and that's good enough for me lol
My story is a bit different
1. I broke my phone
2. called sony same day, after about 5 mins the rep assured me all was set and id receive my phone within a week or so.
3. I called the next day just to be sure since the process went through just a but too smooth. Ofcourse when i called back some rep said, nothing is being shipped to you because you havent spoken to "us" yet. I couldnt get out of him what "us" was and who i spoke to the day before. After some time of back and forth it turned out i also needed to give me CC#, which i did and they assured me the device would be sent soon.
4. Called back 3 days later, they said its being processed.
5. Called back next week, said its still being processed
6. Called back a few days later, still being processed.
7. Back on the 14th day, exactly two weeks later, they assured me the phone would be shipped out next day.
8. !!!! it was, i got it 1 day later!
9. No return label
10. called about return label, they said they would email it
11. called a few days later, they said it would be emailed
12. called a few days later gave them another email as well ....
13. Now its been about 2.5 weeks since i got the replacement phone and they still have not sent or emailed me anything about a shipping label.
All i care is they dont charge me for the replacement. If they do i am going to make a charge back.
All i want to do is send back the old phone and they will not send me a label.
so that has been my experience so far...
What if Z1 Compact was bought on eBay?
If I purchased my phone brand new/sealed on eBay and then buy ADH plan from sony.com, will the support department still honor the warranty in case something goes wrong with the device?
Thanks!
Hi, I just got off the phone with Sony. They got my credit card info, etc and told me that it needs processing and takes about 4-5 business days until I receive a confirmation e-mail from them. Did you have to go through this?
Thanks!!
Mine was replaced via warranty, late last year. Bought off eBay, used via WiFi for a few weeks. Something caused me to call ? Sony, so they e-mailed ? a free shipping label ? , FedEx picked up for free as well. Total turnaround was EXACTLY one week, in which they shipped me my current device , BRAND NEW . A first in my years experience with Sony, was shocked ? and surprised. Now running ? JB since yesterday . Cannot complain, a few things I would have kept that are no longer available . Just have to go through another learning ⤵ curve , no biggie .
Sent from my C6806 using XDA Free mobile app
Sony "Protection Plus" - one time repair??
I purchased a "Sony 2 Yr Protection Plan w/ADH" when I bought my phone, about 14 months ago. Now, it has developed a digitizer problem (large dead spot) that requires repair. Contract details if anyone wants to read them:
We would like to thank you for purchasing a Sony Protection PLUS plan. A contract is now in place, and registration has been completed based on the information shown above for your extended service plan coverage.
Below we have included the contract information and the Terms and Conditions, which will provide you with detailed information about your Extended Service Plan coverage.
Confirmation Number: 000XX000XXXXX00X0000X0X000XXXXXX000X00X
Model Number: SNYUSAssignments
Extended Service Plan SKU: PPSMP2A03
Extended Service Plan Description: 2 Yr Protection Plan w/ADH
Plan start date: 10/07/2014
Plan end date: 10/07/2016
If you have any questions, please feel free to contact us at 1-855-766-9777, Monday – Friday, 5:00 a.m. – 9:00 p.m. PT, Saturday – Sunday, 6:00 a.m. – 5:00 p.m. PT.
Thank you once again for your purchase, and we hope you have a wonderful experience with your product and the Protection PLUS Plan.
Sincerely,
The Sony Protection PLUS Team
Protection PLUS Service Plan + Accidental Damage
[ESC - SONY CONSUMER ELECTRONICS PROTECTION PLAN]
1. The Contract.
These Terms and Conditions govern the hardware service and/or replacement service provided to you for the Sony branded product (“Product”) listed on your proof of purchase (“Proof of Purchase”). Your “Contract” includes these Terms and Conditions and your Proof of Purchase. The provider contractually obligated to you under the terms of this Contract (“Provider”) is Federal Warranty Service Corporation, [P.O. Box 105689, Atlanta, GA 30348-5689], [1-877-881-8578] in all states except in Florida, where the Provider is United Service Protection, Inc., [11222 Quail Roost Drive, Miami, FL 33157], [1-877-881-8578]; and in Oklahoma, where the Provider is Assurant Service Protection, Inc. [P.O. Box 105689, Atlanta, GA 30348-5689], [1-866-266-9459]. Although Sony Electronics, Inc., [16530 Via Esprillo, Bld 1 San Diego, CA 92127] (“Sony”) is not the Provider, and this Contract is between you and the Provider, Sony is the administrator of this Contract and when you need service you should call Sony at [1-855-766-9777]. This Contract is not related to nor an extension of your manufacturer’s warranty, and instead includes only these Terms and Conditions and Proof of Purchase. This Contract is not a contract of insurance. Unless otherwise regulated under state law, the contents of this Contract should be interpreted and understood within the meaning of a "Service Contract" in Public Law #93-637.
2. What is Covered.
The available coverages are listed below. The coverage you purchased will be indicated on your Proof of Purchase.
2.1. Hardware Coverage
This Contract provides coverage for Product hardware failures due to defects in workmanship and/or materials, including power surge while properly connected to a surge protector. You may be asked to provide your surge protector for examination to validate a claim. Your Contract may provide for repairs or, depending on the Product, replacement coverage only. For PC customers, this Contract provides for one replacement of a factory installed rechargeable battery over the life of the Contract. Sony may use non-original manufacturer parts or re-manufactured parts for the repair.
2.2. Accidental Damage
You may also purchase optional coverage for failures due to accidental damage from handling (“ADH”), such as drops or spills that arise from normal handling and use of the Product. ADH coverage only applies to operational or mechanical failure caused by an accident from handling that is the result of an unexpected or unintentional external event that arises from your normal daily usage. If the Product is replaced, all obligations owed under this Contract will have been satisfied.
ADH coverage does not protect you in the cases of (a) theft, loss, misplacement, war, terrorism, fire, abuse, a willful or intentional act, (b) alteration or modification of the Product in any way, (c) damage caused by failure to perform manufacturer’s recommended operating instructions/standards or recommended maintenance, (d) cosmetic damage (e.g., scratches or dents) that does not prevent the proper functionality or use of the Product.
3. If You Need Service
If you need service during the Coverage Term, Sony will either (a) repair the defect, or failure due to ADH, using new or refurbished parts, (b) exchange the Product as a repair solution with an authorized replacement Product that may be new or refurbished, of like quality and functionality (c) replace the Product with an authorized replacement Product that may be new or refurbished, of like kind, quality and functionality not to exceed the purchase price of the Product; or (d) provide you with an amount equal to the purchase price of the Product less any sales tax, shipping, and service claims previously paid. Sony will try to match specific replacement preferences such as equipment color, cosmetics, or features, but this is not guaranteed.
If your Product is un-repairable and Sony replaces your Product, upon receipt of your Product by Sony, the replacement Product will be shipped to you. When you receive the replacement Product, the originally covered Product will become Sony ‘s property. If the Product is un-repairable and Sony replaces the Product all obligations owed under this Contract will have been satisfied.
If your Product is repairable and Sony exchanges your Product as a repair solution, upon receipt of your Product, the exchange Product will be shipped to you. When you receive the exchange Product, the originally covered Product will become Sony’s property. If the Product is repairable but Sony chooses to exchange the Product as a repair solution, this Contract will continue to provide coverage on the exchange Product for the remainder of your Contract coverage.
In the event that you are provided a replacement Product prior to your return of the originally covered Product, a hold on your credit card for an unrecovered equipment fee will be required (“Unrecovered Equipment Fee”). If you do not return your Product within 15 days after receipt of your replacement Product, the Unrecovered Equipment Fee will be processed. Upon timely receipt by Sony of your Product, the hold will be removed. If you do not provide a credit card authorization for the Unrecovered Equipment Fee, you will be shipped a box with a pre-paid postage label to deliver your original Product prior to providing a replacement Product.
If your Product fails three (3) times due to the same part failure, upon the fourth service request for the same part failure, Sony will replace the failed Product with an authorized replacement Product, which may be new or refurbished, of like kind, quality and functionality not to exceed the original retail purchase price of the Product. Replacement of the Product will satisfy all obligations owed under this Contract.
4. How to Get Service.
Call Sony at [1-855-766-9777] Monday to Friday, 5:00 a.m.–9:00 p.m. PST, Saturday and Sunday, 6:00 a.m.–5:00 p.m. PST. All service will be provided by Sony or Sony’s authorized service providers. If you purchased on-site service, but due to special circumstances (such as environmental or technical requirements, if your Product has failed due to ADH, repairs cannot be made on-site, or you are located more than fifty (50) miles from an authorized service provider), this Contract will cover the shipping cost of your Product to an authorized service provider. Sony will inspect the Product and validate that the reported failure is covered under this Contract. If the failure is not covered, you will be responsible for covering the cost of repair at that time or the Product will be returned to you.
5. Coverage Term.
Coverage may begin either on the date of Product purchase or the date of Product shipment (if purchased online) and will end after the expiration of the term listed on your Proof of Purchase (“Coverage Term”). This Contract provides benefits during and in addition to Sony’s manufacturer limited warranty; it does not replace Sony’s manufacturer limited warranty, but provides certain additional benefits during the term of the Sony manufacturer limited warranty. There is no obligation to renew this Contract.
6. Your Responsibilities.
To receive service under the Contract, you agree to:
A. have your Contract number and Proof of Purchase available if requested;
B. provide information about the symptoms and causes of any issues with the Product;
C. respond to requests for information such as Product serial number, model number, any peripheral devices connected or installed on the Product, any error messages displayed, actions taken before the Product experienced the issue and steps taken to resolve the issue;
D. maintain the Product in accordance with the service requirements from Sony under ts manufacturer limited warranty, including care and operating instructions/standards or recommended maintenance provided in the user guide;
E. protect the Product from further damage and operate the Product in accordance with the instructions/standards listed in the user’s guide;
F. back up your data and software before services are performed and remove any and all sensitive data from the Product prior to service. Sony is not responsible for any loss of your data under any circumstances. The contents of your Product may be deleted and the hard drive and/or storage media reformatted in the course of service. All Product settings will be returned to the original Sony default settings. All Product firmware (if applicable) will be updated to the latest official Sony version at the time of service.
G. make your Product accessible to the authorized service provider if your Product is installed within custom cabinetry or in a custom unit;
H. provide a non-threatening and safe environment to the call agent and the authorized service provider and ensure the presence of an adult at the time of scheduled on-site service, and reasonably allow the authorized servicer to perform the appropriate service;
I. provide notice of any defect or deficiency in service within ninety (90) days of discovery;
J. notify Sony if your address changes.
7. Cancellation.
You may cancel this Contract at the location of purchase. If you cancel within the first sixty (60) days of purchase, you will be refunded the full Contract price, less the cost of any repairs made, except as otherwise required by law. If you cancel your Contract after sixty (60) days from the date of purchase, you will receive a pro-rata refund. The effective date of cancellation is the date Sony receives your request for cancellation. We reserve the right to cancel this Contract at any time in the event of fraud or material misrepresentation by you. If we cancel this Contract, you will be provided with a written notice at least thirty (30) days prior to cancellation at your last known address, with the effective date for the cancellation and the reason for cancellation. You will receive a refund of the unearned pro-rata Contract price, less any claims paid, except as otherwise required by law.
8. What is Not Covered.
This Contract does not cover:
A. coverage, components, or products unless sold under a single SKU or “built-to-order,” TV stands or wall mounts, de-installation or re-installation of wall mounted TVs and other products, or inaccessible products;
B. consumable items such as non-factory-installed batteries, printer cartridges, bulbs, screen protectors, accessory cables, removable data storage devices;
C. any repair covered by Sony’s manufacturer’s limited warranty repairs noted in service bulletins and offered by Sony free of charge, repairs initiated by Sony under the manufacturer’s limited warranty or under a recall program, costs associated with Sony’s recommended normal maintenance under the manufacturer’s limited warranty;
D. unauthorized repairs;
E. failures of components such as cabinets, frames, masks, finish defects, glass windows, scratched lenses, cases, bags, accessories purchased with the Product, docking stations;
F. damage or failures caused by conditions beyond our control such as wiring, power supply, rust, corrosion, infestation, negligence, modifications, abuse, misuse, acts of God, power surge where no surge protector was in use, failure to follow Sony’s recommended maintenance, improper installation, non-factory-installed batteries, problems with phone lines;
G. defects that existed prior to this Contract purchase;
H. loss or damage to recording media, software or data, computer viruses, software defects or software-generated problems, software added by you that is not original to the Product;
I. shipping damage to Products by the shipper or resulting from inadequate packaging by you;
J. theft;
K. monitor or screen imperfections, including image burn-in, minor pixel issues that do not affect the overall viewing of the panel;
L. accidental or intentional damage, cracked or damaged monitor, laptop or display screens (except for covered repairs due to ADH if purchased by you);
M. intentional, consequential or incidental damage or gross neglect, including abusive or willful mishandling;
N. data stored on disk drives or other memory devices;
O. normal wear and tear, loss, war, terrorism, or misplacement
P. cleaning of your Product (internal and external);
Q. shipping cost of any Product located outside of the United States of America and U.S. Territories.
9. Contract Transfer.
You can assign your Contract to another person by contacting Sony.
10. Arbitration.
Read the following Arbitration provision carefully. It limits certain of your rights, including your right to obtain relief or damages through court action.
Should a dispute arise related to this Contract or the coverage of your Product pursuant to this Contract, you agree that such dispute shall be decided via binding Arbitration. To begin Arbitration, either you or we must make a written demand to the other party for Arbitration. The Arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules ("Rules") of the American Arbitration Association ("AAA") in effect when the claim is filed. You may get a copy of these AAA's Rules by contacting AAA at 1633 Broadway, 10th Floor, New York, NY 10019, calling (800) 778-7879 or visiting www.adr.org. The filing fees to begin and carry out Arbitration will be shared equally between you and us. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the Arbitration. Unless you and we agree, the Arbitration will take place in the county and state where you live. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and not any state law on Arbitration. YOU AGREE AND UNDERSTAND THAT this Arbitration provision means that you give up your right to go to court on any claim covered by this provision. You also agree that any Arbitration proceeding will only consider your claims. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering your claims. Please refer to the State Disclosures section of this Contract for any added requirements in your state. In the event this Arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, you and we specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between you and us, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.
YOU AND WE UNDERSTAND AND AGREE THAT, BECAUSE OF THIS PROVISION, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO GO TO COURT EXCEPT AS PROVIDED ABOVE OR TO HAVE A JURY TRIAL OR TO PARTICIPATE AS ANY MEMBER OF A CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM.
The problem is that Sony is telling me verbally that I get "one bite at the apple" for a claim. In other words, my warranty expires upon their one-time fix to this problem.
I sure don't see that in the terms. Has anyone else had that experience? Thank you.
I see that the OP noted the one-and-done policy for replacement (overlooked that part on my first read). However, it still doesn't make sense to me and the contract, terms posted above, doesn't say that in words I comprehend.
If I have this device repaired, instead of replaced, well the coverage continue for the full 24 months?