Galaxy S2 no longer detected by computer via USB - Galaxy S II Q&A, Help & Troubleshooting

As per the title, device manager doesn't change when I plug the phone in, tried two different computers and two different cables, flashed the stock firmware back, and still nothing.
It charges when I plug it in and SOMETIMES brings up the MTP-Initialization logo thing, but never gets any further.
Is my GS2 goosed yet again?
Edit: Tried on my PS3 as well and still charges, but won't ask to mount the SD card or anything, so I'm back to my trusty HTC HD2, wondering whether I should sell the GS2 once it's repaired and get a Galaxy Nexus...

Hah, another HD2 veteran, it's like everyone from the HD2 forum is now here... even the devs. Anyway, may be a stupid question, but are you always trying with the same USB cable?

Disable usb debug mode
Sent from my GT-I9100 using xda premium

Tried two different cables as stated in my OP, and it doesn't matter whether USB Debugging is on or off. I'm taking it back to the service centre after work today, and I'm probably going to sell it after.
I've had the camera go.
I've had it not vibrating at all.
I've had problems with spots on the camera lens.
I think I'm going to put some money to the sale of it, and get a Galaxy Nexus, hopefully the built quality will be at least a little better...

Solution is in the phone
Dear All
Following are my observations and possible steps to
1. When the phone is upgraded to Android 2.3.4 and above (mine is 2.3.6) Kies stops recognizing the phones and USB connection / Serial port connections etc get reset on the phone
2. Even if proper drivers are there on the laptop (mine is Windows 7 64bit) they are not recognized
3. Device Manager shows "unknown device"
4. Updating the driver also does not result in any help
5. solution lies in the phone
a. key in the dialer *#7284#
b. it has 4 option there..
UART (MODEM/PDA)
USB (MODEM/PDA)
c. For USB. select the PDA.if it already selected to PDA. reselect it by select MODEM and then PDA again.. Only change the USB setting.. andthen press back. try reconnect (thanks to napi1 @ androidforums.com/samsung-galaxy-s2-international/447145-sgs2-kies-not-syncing-os-2-3-5-a.html#post3484588)
6. The Laptop will start recognizing the required drivers and install them
also
Phone is not recognized by laptop when it is in USB debug mode, MyPhoneExplorer does not recognize when it is not in Debug mode
Hope this helps
My setup
Samsung Galaxy S2 GTI9100G (not rooted)
Android 2.3.6 (upgraded on Dec 8th from Samsung link in the phone)
Windows 7 64 Bit

Dear All
Following are my observations and possible steps to
1. When the phone is upgraded to Android 2.3.4 and above (mine is 2.3.6) Kies stops recognizing the phones and USB connection / Serial port connections etc get reset on the phone
2. Even if proper drivers are there on the laptop (mine is Windows 7 64bit) they are not recognized
3. Device Manager shows "unknown device"
4. Updating the driver also does not result in any help
5. solution lies in the phone
a. key in the dialer *#7284#
b. it has 4 option there..
UART (MODEM/PDA)
USB (MODEM/PDA)
c. For USB. select the PDA.if it already selected to PDA. reselect it by select MODEM and then PDA again.. Only change the USB setting.. andthen press back. try reconnect (thanks to napi1 @ androidforums.com/samsung-galaxy-s2-international/447145-sgs2-kies-not-syncing-os-2-3-5-a.html#post3484588)
6. The Laptop will start recognizing the required drivers and install them
also
Phone is not recognized by laptop when it is in USB debug mode, MyPhoneExplorer does not recognize when it is not in Debug mode
Hope this helps
My setup
Samsung Galaxy S2 GTI9100G (not rooted)
Android 2.3.6 (upgraded on Dec 8th from Samsung link in the phone)
Windows 7 32 Bit

Thank you !!!

Unbelievable! Thank you soo Much!
Helps also on Mac 10.6.8

Thanks a lot mate..I was afraid that i'll have to take it to service center. This helped me.

thanks people!...even i had upgraded to 2.3.6 and usb mode just wouldnt work....
this solved that problem though..

Fantastic tip!
It worked! Now my S2 can be detected by the PC.
Thanks a million!

Doing a factory reset after backing up data will solve the problems.

Still Hasn't worked for me. I'm getting no USB function other than Charge. Its working as if the USB isn't plugged in at all.
Is there anyway of reinstalling the MTP application on the phone? When i find it through App manager its showing with no size and no options inside (clear data or clear cache)
Kies isn't working as far as the phone is concerned there is no USB connection at all.
I know ICS is coming within a few days for GS2 owners, will this clear the problem???
So frustrating.
Thanks in advance if anybody can help

SG2-Nick said:
Still Hasn't worked for me. I'm getting no USB function other than Charge. Its working as if the USB isn't plugged in at all.
Is there anyway of reinstalling the MTP application on the phone? When i find it through App manager its showing with no size and no options inside (clear data or clear cache)
Kies isn't working as far as the phone is concerned there is no USB connection at all.
I know ICS is coming within a few days for GS2 owners, will this clear the problem???
So frustrating.
Thanks in advance if anybody can help
Click to expand...
Click to collapse
same with mine. mine still doesnt work with the dialer *#7284# and with debugging off or on. ive unistalled and reinstalled the driver serveral times and nothing and this has happened to me on my hero and my sgs2 dozens of times, its so annoying =[. at one point i manged to get all but the usb storage drivers installed. what else can i do ???

Same problem
Same problem here, tried everything (to my knowledge). Someone told me it had to do with the battery overheating because I had use the charger from another phone. For about 2 days my phone would go on vibrate randomly and started the connection process (like a usb cable was connected). It could do that non stop for a few hours. Now that Im back to my original charger, it stoped, but still can't connect to my pc.
I tried on 3 diff PCs with diff version of windows...

I've tried everythin, debug mode on/off, reinstalled Kies, drivers, did factory reset, but nothing.. when i try to connect my SGSII to Kies, it writes "Current connection mode not supported by Kies".. I'm on Lite'ning rom v2.2..

If you're running a custom rom, why would you want to use Kies ? It's awful. There are so many other apps that have the same functionality as Kies (tho granted not one app that does everything Kies does) that work perfectly with custom roms.
Only reason to use Kies would be if you went back to stock because you wanted official ICS OTA or similar IMHO.

I did a backup with Kies, now my all contacts, sms, videos, music, calendar are in this f***in' backup file.. :| I have an awfull headache Or i can do a restore with another app, will it be compatible with Kies's backup file?

same problem. USB connection to PC will only charge. Recently updated to 2.3.6.
Tricky one.
----------EDIT---------
it worked ok after rebooting my PC. Must just be general crapiness.

Ashtwinks said:
Dear All
Following are my observations and possible steps to
1. When the phone is upgraded to Android 2.3.4 and above (mine is 2.3.6) Kies stops recognizing the phones and USB connection / Serial port connections etc get reset on the phone
2. Even if proper drivers are there on the laptop (mine is Windows 7 64bit) they are not recognized
3. Device Manager shows "unknown device"
4. Updating the driver also does not result in any help
5. solution lies in the phone
a. key in the dialer *#7284#
b. it has 4 option there..
UART (MODEM/PDA)
USB (MODEM/PDA)
c. For USB. select the PDA.if it already selected to PDA. reselect it by select MODEM and then PDA again.. Only change the USB setting.. andthen press back. try reconnect (thanks to napi1 @ androidforums.com/samsung-galaxy-s2-international/447145-sgs2-kies-not-syncing-os-2-3-5-a.html#post3484588)
6. The Laptop will start recognizing the required drivers and install them
also
Phone is not recognized by laptop when it is in USB debug mode, MyPhoneExplorer does not recognize when it is not in Debug mode
Hope this helps
My setup
Samsung Galaxy S2 GTI9100G (not rooted)
Android 2.3.6 (upgraded on Dec 8th from Samsung link in the phone)
Windows 7 64 Bit
Click to expand...
Click to collapse
Won't work on my samsung galaxy s2 (ICS 4.0.3) - windows Xp (sweet)

Related

Can't connect to Kies with SGS2

Hi,
I got a problem with connecting my sgs2 to Kies.
I've tried allot of things,
Uninstalled kies
Reinstalled kies
Update usb drivers manually
Try different usb cable/port.
Nothing works.
I can connect as mass storage but not with kies.
Could someone please help me. I need to update.
I got Windows 7 64bit notebook.
Skinn0 said:
Hi,
I got a problem with connecting my sgs2 to Kies.
I've tried allot of things,
Uninstalled kies
Reinstalled kies
Update usb drivers manually
Try different usb cable/port.
Nothing works.
I can connect as mass storage but not with kies.
Could someone please help me. I need to update.
I got Windows 7 64bit notebook.
Click to expand...
Click to collapse
I had same thing. In my case few times unplug the cable and plug back in helped. Weird but true. You can check if you can make connection via wi-fi ( kies wi-fi in phone settings) i was able to do it from very beginning before i got kies via cable sorted out.
Make sure your phone is unlocked when you plug it in. I spent a bit of time trying to get it talking initially including rebooting my phone, the PC, the phone & the PC. Turned out unnlocking the phone did the trick.
in settings/applications/development, make sure the USB debugging box is unticked.
I've tried those things too.
My notebook notice my sgs2 thats no problem, the problem is my notebook doesn't install the
Samsung_android and cdc serial driver. Those 2 fail.
Wierd thing is that it can connect as mass storage.
make sure you have no apps running! and USB debugging isn't ticked.
go onto stock TW launcher [will not work with launcher pro Etc AFAIK].
open task manager, clear all running apps and clear Ram. then open Kies and when loaded connect USB.
that's how i get it to work for me anyway
Rumble
That's what i tried to. But thats not the problem. Problem is that my laptop doesn't installs the cdc serial driver.
Sent from my GT-I9100 using XDA Premium App
Driver reinstall from within Kies ..
jje
JJEgan said:
Driver reinstall from within Kies ..
jje
Click to expand...
Click to collapse
I've also tried that, it didn't work..
I've discovered what the problem is...
My browcli.dll file is corrupted and thats why it can't install the drivers correctly.
I had this exact problem, so I followed some advice I found on the web somewhere
1) uninstall kies
2) re-install kies but choose english US, as they seem to have missed out the CDC drivers for other languages!
Skinn0 said:
Hi,
I got a problem with connecting my sgs2 to Kies.
I've tried allot of things,
Uninstalled kies
Reinstalled kies
Update usb drivers manually
Try different usb cable/port.
Nothing works.
I can connect as mass storage but not with kies.
Could someone please help me. I need to update.
I got Windows 7 64bit notebook.
Click to expand...
Click to collapse
STEPS TO USING KIES with a Samsung Galaxy S2 (SII, eye eye, anything you want to call it on Windows 7 vista or XP
1.Ensure your USB Debugging feature is not checked (when some stores copy your contacts from one fone to another, they check this box. USBD will F up your KIES.)
2. Stop your antivirus from your stock app manager.
3. Kies running on cuomputer, and phone at a home screen, plug it in.
voila.
If you have been using multiple phones over usb, or trying to root phones etc, i suggest you recover you delete any trace of usb or phone drivers on your machine, and repair your windows install. then try again.
This is how I fixed it for my scenario:
My Scenario:
few days back my SGS2 stopped recognizing apps installed on SD Card and I keep on getting "Force Close" error for installed (3rd party) apps on phone. I installed Kies on PC to backup my data before rooting my device, but Kies 2.0 was unable to read my phone. That's why i came here..
My Fix:
I uninstalled all downloaded (3rd party) apps and that fixed the issue. In all I removed more than 20 apps, that were installed on phone.
RCA:
I believe some 3rd party app or apps were messing up with my phone, my sdcard, my Kies. Anyways I am planning to root the device so my sole intention is to take back up of my data (pics, vids to be specific)
Suggestion:
1. Try connecting to Kies, after removing SD Card. It will narrow down if prob is with SDCard or SDCard data
2. Try uninstalling apps 1 by 1, to see which one is the culprit.
I had the same problem of Kies unable to connect to my phone. I could charge the phone, see it in the devices, connect through mass storage mode. Kies would even detect the phone when plugged in, tried to connect and would hang. I tried the usual steps (updated Kies, verified USB debugging is off, terminated all apps on the phone), but nothing worked.
I just rooted my phone and was concerned that something might have gone wrong in the process, resulting in the connection error, though every thing seemed to be normal. Out of desperation, I tried the diagnose connection problems button in Kies and Kies reinstalled the driver, tried connecting and rebooted the system. I tried again and this time it took much longer to install, but worked.
I suggest rebooting the system, before reinstalling Kies, as it worked after the reboot.

connection problem with odin and PC

I have a problem with connection my wife's ACE with ODIN / PC. I'll write you a few facts to help you in helping me.
I've flashed phone and rooted (odin detect it and I could also connect to the computer as mass storage).
Even after uploading the new firmware, I could copy some files to the phone.
And here is the biggest problem ... I do not know what happened but something started to go bad (crash with applications, root disappeared, there was an old version of the firmware - I have no idea as possible ... the phone uses the wife and children ).
I tried to clear the cash and fix permission - and in this operation, the phone has crashed.
I decided to flash it again.
I did all the cleaning and format factory.
And that was the end of my adventure - because when I want flashign, odin does not detect the phone. Phone is not not detected as a computer disk.
After a long time of connection by usb cable, Windows pop me up by standard error "encountered a problem installing your hardware ..." "one of the USB devices connected to the computer improvement may not work ...".
Checked on a desktop and laptop.
On both of these computers my other phone (SGS) works correctly and is detected - using the same cable (so cable and ports and drivers are ok).
Could you help me please?
Kies should install the drivers when you plug it in. But during flashing, you need to close kies.
It's not the issue. Drivers are work correctly because other phone is detected. Kies is close.
azdanowski said:
I have a problem with connection my wife's ACE with ODIN / PC. I'll write you a few facts to help you in helping me.
I've flashed phone and rooted (odin detect it and I could also connect to the computer as mass storage).
Even after uploading the new firmware, I could copy some files to the phone.
And here is the biggest problem ... I do not know what happened but something started to go bad (crash with applications, root disappeared, there was an old version of the firmware - I have no idea as possible ... the phone uses the wife and children ).
I tried to clear the cash and fix permission - and in this operation, the phone has crashed.
I decided to flash it again.
I did all the cleaning and format factory.
And that was the end of my adventure - because when I want flashign, odin does not detect the phone. Phone is not not detected as a computer disk.
After a long time of connection by usb cable, Windows pop me up by standard error "encountered a problem installing your hardware ..." "one of the USB devices connected to the computer improvement may not work ...".
Checked on a desktop and laptop.
On both of these computers my other phone (SGS) works correctly and is detected - using the same cable (so cable and ports and drivers are ok).
Could you help me please?
Click to expand...
Click to collapse
The problem started with 2 & 5 .
You probably flashed a new stock firmware , which caused root functionality to disappear .
In number 4 , fix permissions should only be used if a few system apps keeps force closing
In number 6 , factory reset isn't needed unless absolutely necessary
I'd recommend you to go to www.sammobile.com and download the firmware that you were using
Then flash it with ODIN
Emo,
but my only one problem is, that ODIN dosen't detect my ACE. So this is my main issue: what should I do, to reinstitiute a possibillity of detecting phone by odin / PC.
azdanowski said:
Emo,
but my only one problem is, that ODIN dosen't detect my ACE. So this is my main issue: what should I do, to reinstitiute a possibillity of detecting phone by odin / PC.
Click to expand...
Click to collapse
It should detect your phone
Try ending all Kies processes by using Task Manager
Sent from my GT-S5830 using XDA App
azdanowski said:
I have a problem with connection my wife's ACE with ODIN / PC. I'll write you a few facts to help you in helping me.
I've flashed phone and rooted (odin detect it and I could also connect to the computer as mass storage).
Even after uploading the new firmware, I could copy some files to the phone.
And here is the biggest problem ... I do not know what happened but something started to go bad (crash with applications, root disappeared, there was an old version of the firmware - I have no idea as possible ... the phone uses the wife and children ).
I tried to clear the cash and fix permission - and in this operation, the phone has crashed.
I decided to flash it again.
I did all the cleaning and format factory.
And that was the end of my adventure - because when I want flashign, odin does not detect the phone. Phone is not not detected as a computer disk.
After a long time of connection by usb cable, Windows pop me up by standard error "encountered a problem installing your hardware ..." "one of the USB devices connected to the computer improvement may not work ...".
Checked on a desktop and laptop.
On both of these computers my other phone (SGS) works correctly and is detected - using the same cable (so cable and ports and drivers are ok).
Could you help me please?
Click to expand...
Click to collapse
this is your problem. Uninstall your phone in Device Manager and install it properly by downloading the standalone USB driver for S5830. Google for it. This happened to me on Win XP. On Win 7, the native/vanilla USB drivers worked fine.

Can't connect to pc

My galaxy tab 10.1 is on 3.2 honeycomb official. Its not rooted and its 3g version
My tab would not connect, i have searched for many forms, i could not find the solutions.I have done factory reset twice and have reinstalled kies twice also. My problem still persist. When i connect my tab to my laptop which is running on Windows 7. Three thing happens
1. Some time it will show mtp initializing and then it shows usb connected (mtp connected). No where is galaxy folder on my computer is found. When i go to devices and printer. No galaxy tab icon is shown.
2.Some times, galaxy tab charges only, there is no mtp instializing like 1 scenario etc
3. Nothing will happens.No mtp instializing or no charging
Lastly i have tried on my destop computer and another laptop but the problem still persist
Help would be appreciated.
I would backup my files and factory reset the tab. Should help.
i have done factory reset twice
Make sure debugging is unchecked.. What version of windows are you running?
I find that my tablet will not recognize on XP or Window 7 since I have owned it. (Google I/O bought in July of last year) Once I installed CM9 it would then be recognized through Macbook Pro Android transfer.. (something like that. I sold the Macbook awhile back) I resort to Dropbox.. Its a *****.. But I don't complain and I stream most of my files anyway...
ammad53 said:
My galaxy tab 10.1 is on 3.2 honeycomb official. Its not rooted and its 3g version
My tab would not connect, i have searched for many forms, i could not find the solutions.I have done factory reset twice and have reinstalled kies twice also. My problem still persist. When i connect my tab to my laptop which is running on Windows 7. Three thing happens
1. Some time it will show mtp initializing and then it shows usb connected (mtp connected). No where is galaxy folder on my computer is found. When i go to devices and printer. No galaxy tab icon is shown.
2.Some times, galaxy tab charges only, there is no mtp instializing like 1 scenario etc
3. Nothing will happens.No mtp instializing or no charging
Lastly i have tried on my destop computer and another laptop but the problem still persist
Help would be appreciated.
Click to expand...
Click to collapse
I often connect my tablet to my Win7 PC so I can copy TV shows from Media Center to the tablet. Sometimes the PC doesn't recognise the tablet unless I power down the tablet and turn it back on again. No idea why though.
follow this
download samsung 7510 usb drive, then download kies and last download windows media 11. if your xp its not original, follow some tutorial on youtube about how to install windows media player 11.
i has this issue with windows xp few days ago..
z31k said:
Make sure debugging is unchecked.. What version of windows are you running?
I find that my tablet will not recognize on XP or Window 7 since I have owned it. (Google I/O bought in July of last year) Once I installed CM9 it would then be recognized through Macbook Pro Android transfer.. (something like that. I sold the Macbook awhile back) I resort to Dropbox.. Its a *****.. But I don't complain and I stream most of my files anyway...
Click to expand...
Click to collapse
if you can't connect to a pc, then how were you able to install cm9?
mawells787 said:
if you can't connect to a pc, then how were you able to install cm9?
Click to expand...
Click to collapse
Actually you can. I don't know how he did it but if you want to know here's what I did.
Go here: http://forum.xda-developers.com/showthread.php?p=15693193.
You can root through an update.zip, flashed from the stock recovery (at least for the 3g version). After that install rom manager and flash cwm. Finally download cm9 or aokp or everything else you want and flash away!
Btw, I have no problem connecting to PC. I just did it that way.
Sent from my amazing 10.1 galaxy tab
PC recognizes the tablet but...
The pc recognizes my tablet, but even after it says safe to use, the tablet never shows up under my computer to transfer files. Any suggestions?
Dominus357 said:
The pc recognizes my tablet, but even after it says safe to use, the tablet never shows up under my computer to transfer files. Any suggestions?
Click to expand...
Click to collapse
Do you have MTP enabled under storage > USB computer connection?
Same Problem
ammad53 said:
My galaxy tab 10.1 is on 3.2 honeycomb official. Its not rooted and its 3g version
My tab would not connect, i have searched for many forms, i could not find the solutions.I have done factory reset twice and have reinstalled kies twice also. My problem still persist. When i connect my tab to my laptop which is running on Windows 7. Three thing happens
1. Some time it will show mtp initializing and then it shows usb connected (mtp connected). No where is galaxy folder on my computer is found. When i go to devices and printer. No galaxy tab icon is shown.
2.Some times, galaxy tab charges only, there is no mtp instializing like 1 scenario etc
3. Nothing will happens.No mtp instializing or no charging
Lastly i have tried on my destop computer and another laptop but the problem still persist
Help would be appreciated.
Click to expand...
Click to collapse
I bought a new Samsung Galaxy Tab GT-P7500 yesterday, unboxed it and when i connected it to my laptop for the first time, it showed this problem.. When i connect it to my laptop, it says MTP Initialization, with a message on my laptop "USB Device not recognised" & a 'X' on the battery of my tablet.
I have tried to reinstall the usb drivers & kies several times, but still i am having this problem.. i have bought a new one and not able to use it for 2 days now.. feeling very sad.... Please Help....!!
deepakgupta said:
I bought a new Samsung Galaxy Tab GT-P7500 yesterday, unboxed it and when i connected it to my laptop for the first time, it showed this problem.. When i connect it to my laptop, it says MTP Initialization, with a message on my laptop "USB Device not recognised" & a 'X' on the battery of my tablet.
I have tried to reinstall the usb drivers & kies several times, but still i am having this problem.. i have bought a new one and not able to use it for 2 days now.. feeling very sad.... Please Help....!!
Click to expand...
Click to collapse
XDA is no longer worth my time.
TimOster said:
Read the Kies information on Sammy's site. Make sure you have the settings as they tell you. You can make the tab act like this if USB Debugging is turned on for instance.
Click to expand...
Click to collapse
Thanks for your advice, but i have done everything right as descibed in manuals, but still i am unable to connect my tab to my laptop, as usb connection is the only way to connect, i am feeling very disturbed.... Please help......!!
Sent from my GT-P7500 using xda app-developers app
Problem with computer not seeing phone
deepakgupta said:
Thanks for your advice, but i have done everything right as descibed in manuals, but still i am unable to connect my tab to my laptop, as usb connection is the only way to connect, i am feeling very disturbed.... Please help......!!
Sent from my GT-P7500 using xda app-developers app
Click to expand...
Click to collapse
I had problem with my phone not being seen by my computer, I tried almost everything I read on these forums,
and nothing work, uninstalled drivers, changed settings on my phone, still nothing, then at last I change the setting
by dialing *#7284# (phone utility) made sure UART was set to PDA, USB set to PDA then Qualcomm USB Settings set to MTP,
now my computer sees my phone, I hope this will help others, it worked on mine, I have a Sprint Galaxy Note 2 flashed to Page plus,
with the help of Viper32, I get 3g service, pic messaging etc....

[Q] Windows 7 "SAMSUNG Mobile MTP Device" failed installation

Hi
For some reason I am now getting a Driver Installation Failure error for my S3 when I plug it in to USB on Windows 7. The driver is SAMSUNG Mobile MTP Device, which fails after a long (3 minute or so) install attempt.
This means I can't access the Phone via USB for file tranfers etc, either Windows Explorer or Keis. Though I can use ODIN to Flash if I put the Phone in Debug Mode.
I have tried all sorts. Un-installing the Samsung Drivers, rebooting and reinstalling, and getting Kies to try a driver repair.
It wasn't like this when I started with the phone. Something changed - after I rooted it. I am currently on the Omega ROM 6.0 with standard kernel. For a while I was on 5.1 with Syloa 1.1 and then 1.26. I realized it was wrong when I couldn't copy Omega 6.0 ROM ZIP over to Flash.
I have searched and searched. This seems to have happened to other phones as well but be intermittent. A few other phone on XDA have reported this in the last couple of weeks (so maybe a Microsoft change to Windows 7?)
As a weird related issue sometimes when I plug the Phone into WIndows now I get two removable drives showing, which are "Samsung USB Gadgets" using a 2006 Microsoft Driver... They show as removable drives with no drive in them. Again all my tricks of disabling uninstalling, re-installing etc these seem to make no difference.
Anyway - any ideas / fixes help appreciated!!!
Cheers
So here is the cure. First connect your phone to your pc. Now right click my computer and select manage. Go to device manager and expand the universal serial bus controllers tab. Now you should see something like unknown device with a yellow exclamation mark. Right click it and select uninstall. Now reconnect your phone and try it.
Now again check in device manager after installation. It should look like the one in the attachment.
I've got the same issue; can't get the MTP drivers to work on my Win 7 machine or my work XP box. Both had the Galaxy nexus drivers on them previously (I think, came from ICS Captivate).
Are you sure USB debbuging is unchecked in settings?
If that's not the problem, you could try a different pc or os (a live ubunt cd for instance) to see whether it's the phone or the computer thats messed up.
Fresh windows 7 install and still nothing. Could the phone be messed up?
Have you tried a different USB port?
Yeah tried all the ports/cables I've got lying around. In safe mode it will install everything okay but Kies still won't connect. :/
Geoff.Costello said:
Hi
It wasn't like this when I started with the phone. Something changed - after I rooted it. I am currently on the Omega ROM 6.0 with standard kernel.
Click to expand...
Click to collapse
Same here!
I also have Omega ROM 6.0 but the problem started BEFORE Omega ROM.
Did you also back up your efs folder using SGS Toolkit 2.0?
I seem to have had the problem after flashing the "insecure image" which one has to do using the SGS Toolkit in order to backup efs.
Ive also uninstalled and reinstalled pretty much EVERYTHING, drivers, Kies, SGSToolkit etc...
I have 5 pc's at home. ALL of them cannot connect to my SGS3, and ALL could connect to my SGS2 a couple of days ago!
tx
Mark.
---------- Post added at 03:12 PM ---------- Previous post was at 03:06 PM ----------
rohan999 said:
So here is the cure. First connect your phone to your pc. Now right click my computer and select manage. Go to device manager and expand the universal serial bus controllers tab. Now you should see something like unknown device with a yellow exclamation mark. Right click it and select uninstall. Now reconnect your phone and try it.
Click to expand...
Click to collapse
Thanks, but process does not work in this case. Not on 5 PC's in my house.
BTW Kies by WIFI seems to work, but it is obviously very limited...
Try this
This worked for me follow link
tomshardware.com/forum/242140-44-device-refuses-installed-please
rjnolberto83 said:
This worked for me follow link
tomshardware.com/forum/242140-44-device-refuses-installed-please[/url]
Click to expand...
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hi link does not work
it takes me to toms home page...
To fix the problem, follow the next steps:*1) Go to http://www.microsoft.com/en-us/download/details.aspx?id=19153
2) Press the*Continue*button (Near the validation required button)*
3) Press the*Download*button (Near the genuine Microsoft software)*
4) In case that the download hasn't started automatically within 30 seconds, press the*Start Download*button.*
5) Save the file.*
6) Execute the file (Double click on the mouse's left button).*
7) Next -> Repair -> Repair -> Finish -> Choose "Yes" so the system restarts itself.*
That's it, now the MTP devices should work correctly.*
Sent from my SPH-D710 using xda premium
rjnolberto83 said:
To fix the problem, follow the next steps:*1) Go to microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en
2) Press the*Continue*button (Near the validation required button)*
3) Press the*Download*button (Near the genuine Microsoft software)*
4) In case that the download hasn't started automatically within 30 seconds, press the*Start Download*button.*
5) Save the file.*
6) Execute the file (Double click on the mouse's left button).*
7) Next -> Repair -> Repair -> Finish -> Choose "Yes" so the system restarts itself.*
That's it, now the MTP devices should work correctly.*
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I've got the same issue and this did not work.
Reinstalling windows fixed my problem.
cure is to wipe phone, dalvik, re-flash rom
rjnolberto83 said:
To fix the problem, follow the next steps:*1) Go to microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en
2) Press the*Continue*button (Near the validation required button)*
3) Press the*Download*button (Near the genuine Microsoft software)*
4) In case that the download hasn't started automatically within 30 seconds, press the*Start Download*button.*
5) Save the file.*
6) Execute the file (Double click on the mouse's left button).*
7) Next -> Repair -> Repair -> Finish -> Choose "Yes" so the system restarts itself.*
That's it, now the MTP devices should work correctly.*
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Hi there
This may work in other situations, but I have found out what caused my MTP to start working again, and it is NOT the computer, it is the phone for 100% sure.
I had this issue on 5 PCs in my home, ALL of which worked fine with my SGS2.
I did a factory wipe, wiped dalvik, and re-installed Omega v6 rom, and it now works on all 5 computers.
I do not know why it started, but the thing I did before the problems started was to use SGSToolkit v2 to flash an "insecure image" so I could backup efs folder. I have a feeling it is related to this, but I do not know for sure, and the maker of that software says 20000 people have used his software without this issue, so it cannot be his software.
Anyhow, by reflashing omega, and wiping the phone, it now works.
Mark.
Worked for me too.. It was the phone.
Mark,
Thanks. I too had Omega 5.2.
I wanted to upgrade modems but found I couldn't connect via PC as I had lost Root.
I too downloaded Version 2.0 of the tool kit and downloaded the insecure kernel and flashed it.
After that I could not get any PC to recognise the phone.
I got Omega 6.0 on wirelessly
But connection problem remained.
So your full wipe worked. The phone is now behaving and connecting to any PC I try.
Thanks
Geoff
Possibly the USB cable?
I ran into this issue as well. When I connected my phone to my (Win7Prof64) computer, the OS recognized and downloaded the drivers and my phone's directory came right up. When I tried the same the next day - I received the "unknown device" message. After about an hour of troubleshooting I learned something interesting - I was using a different USB cable than the one I received with my phone. I connected the USB cable I got with the phone and everything automagically worked again. The USB cable must use another wire that "regular" USB cables don't? Here's a chat with Samsung support regarding the cable:
Gavin: Yes, the USB cable supplied with the device is Samsung recommend and is the Original. So, we request you to use the USB which is supplied with the device.
Doug: will i damage the device at all if i use a different cable to simply charge the device?
Gavin: No, it will not damage the device while charging.
Gavin: But, it can face some issues in connecting in mass storage mode.
Hope this helps!
Here's what I found about about my problem.
Samsung Galaxy S3 does not like USB 3.0 ports on my laptop.
Plugged the phone into the USB 2.0 port and it worked perfect.
Hope this helps out some of you!
The same device on Win7 OK, on XP not.
4 me it happen after Android upgrade to ICS 4.0.4 but only on XP PC. Win7 found new drivers online automatically.
May be XP is to old 4 ICS
One solution I found here: http://androidforums.com/4819200-post7.html however don't want to hard reset my device
Some body can try driver pack 4 all phones here: http://www.mobiledit.com/downloads.htm?show=14
I had this happen on occasion in the past and just now (moved to new laptop). What I have done that works for me is that you open up the details (where it says that it's installing your device click here for more details) and let it find/install all the drivers. Eventually it will fail with the MTP driver, KEEP that window open. Now unplug the usb cable FROM YOUR PC (don't ask me why but this works 100% from the phone side not always) and then plug in again. You'll see the MTP driver search start again and this time it should install.
FIX
1. Download and install the s3 Toolkit here: http://forum.xda-developers.com/showthread.php?t=1703488
2. Don't run it but browse to \Samsung Galaxy S3 ToolKit\drivers
3. Run USBDeview and uninstall everything with Samsung or i9300 in the description (right-mouse)
4. uninstall Kies and USB drivers.
5. Disconnect phone
6. Install \Samsung Galaxy S3 ToolKit\drivers\Samsung_USB_Driver.exe
7. Connect phone.
Tadah!
Solution
Here is the only solution that could resolve the problem for me after days and days of trials and errors.
Just go to device manager and manually install the driver after selecting it from the already available drivers.
over and done.

[Q] Mouting issues (MTP)

Hi guys!
I have a rooted international Galaxy S3 (i9300) phone with a custom rom: UltimaRom (version 8.x), and using XXELLA kernel (?) and XXELLA Modem version.
Since a while, I'm trying to manage the files in it (phone memory or sd card) from my computer, simply by using an USB cable (the one given with the phone or even other cables, it doesn't matter) and the standard MTP protocol, which is used by Google since Android 3.0. And, whatever I try to do, Windows doesn't seem to notice anything. In my device manager, nothing appears. Nothing either in the "My Computer" window, it just doesn't "exist". No reaction at all from Windows. The Phone's charging, but this is all it is.
And I have the same problem using another computer (like my own laptop, or my brother's one). All computers are running Windows 8 x64 Pro.
I tried to install, re install, delete, etc. all the phone drivers I have on this computer, tried to install Samsung Kies, tried some "mounting" apps on the Play Store, nothing's working.
What should I do to make it work?
Thanks a lot!
Might be stating the obvious but is your phone set at usb debugging? I have the same issue from time to time but when I unplug and plug back it fixes itself.
Hope you get your stuff fixed soon.
Sent from my GT-I9300 using xda app-developers app
Thanks for your response.
Yes, USB Debugging is enabled.
Jiraiya-08 said:
Hi guys!
I have a rooted international Galaxy S3 (i9300) phone with a custom rom: UltimaRom (version 8.x), and using XXELLA kernel (?) and XXELLA Modem version.
Since a while, I'm trying to manage the files in it (phone memory or sd card) from my computer, simply by using an USB cable (the one given with the phone or even other cables, it doesn't matter) and the standard MTP protocol, which is used by Google since Android 3.0. And, whatever I try to do, Windows doesn't seem to notice anything. In my device manager, nothing appears. Nothing either in the "My Computer" window, it just doesn't "exist". No reaction at all from Windows. The Phone's charging, but this is all it is.
And I have the same problem using another computer (like my own laptop, or my brother's one). All computers are running Windows 8 x64 Pro.
I tried to install, re install, delete, etc. all the phone drivers I have on this computer, tried to install Samsung Kies, tried some "mounting" apps on the Play Store, nothing's working.
What should I do to make it work?
Thanks a lot!
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That's odd.. I use Ultima ROM and have updated to 8.1.1. I just checked just to make sure (my last update was done OTA) and yeah, computer recognized phone right away.. heard a little computer sound and everything. I am also running Windows 8
The base changed in v8. If you haven't done a fac reset since then you should try that.
Ok I just tried to make a factory reset, nothing changes...
Oh, and if that can help: when the phone's booting, Windows says "Unrecognized device". When it's booted up, it disapears.
Anyone ?
Drivers...
I used these drivers.
It worked for me...
http://forum.xda-developers.com/showthread.php?t=1564104
Work for me too! THX
Thanks for your help !
Unfortunately it didn't work for me.... :/
Any other ideas ?
Sorry to keep rising this thread but this issue is really annoying... :/
Up
I still have the same problem. No other ideas please ?
? :/
Does Easy UMS work?
Can you connect via adb?
Does Odin recognize the phone?
If no to all of the above, try a different cable / port
Glebun said:
Does Easy UMS work?
Can you connect via adb?
Does Odin recognize the phone?
If no to all of the above, try a different cable / port
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Click to collapse
Thank you for your response !
- Easy UMS doesn't seem to work, even if the app doesn't show any error on the phone
- How do I connect via ADB ? I tried to connect the phone while it is in Download Mode, nothing appears on Windows or Odin
- As I said, in Download Mode, Odin doesn't seems to recognize anything...
And of course, I already tried to change the cable, the USB port, or even the computer i'm connecting the phone to...
Thanks again for your help
Starting to sound like a damaged micro USB port on the phone possibly, or a driver's problem
Oh, and there's a thing: when I reboot the phone, while the Samsung logo appears on the screen with the short jingle, the PC makes 3 or 4 times a sound like something has been plugged, and showes a "Unrecognized device" warning window. When the boot is finished, and the rom is loaded, everything just disappears and no sound is any longer made by the PC.
Also, please note that when I connect the phone to the PC (using the same PC, cable and USB port of course), the phone charges up just like before, without any problem.
have you tried the old drivers?
search Google for " Samsung USB drivers 1.4.6.0 "
disconnect your computer from the internet
Install the drivers.
don't reconnect to the internet.
connect your phone and let windows find the drivers

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