I called vzw and they let me order the rezound and over night it. Will be here tomorrow! Awesome! Phandroid posted a tweet about it and it worked! Woohoo!
Sent from my ADR6350 using xda premium
Congrats!
I just saw this http://androidcommunity.com/htc-rezound-shipping-early-from-verizon-taking-orders-too-20111109/
Wish I had spare cash right now.
ugggggggh now i'm torn..do i wait to buy it from myself and make ****ty commission off it, or do i try to order it RIGHT NOW.
---------- Post added at 04:54 PM ---------- Previous post was at 04:37 PM ----------
meh, i just tried to order it..she even had me on hold for 5 minutes...but came back saying earliest she can order it is the 14th.
however, i have a 30 NE2 in march..she told me if i order online, i get that 30 dollars off even RIGHT NOW. ALSO, im showing 249.99 for the razr...meaniing, its giving me 50 off..she doesn't know why, but she said don't question it hahaha...
i only laugh at this because i work for a verizon indirect company and i was gonna sell myself the phone..then i realized my loyalty plan means i'll get maybe like 2 dollars on commission off myself and it's not worth it because i don't get the 30 NE2 off right off the bat.....so i guess i'm ordering it monday night lol
Tried and failed!
Sent from my ADR6400L using XDA Premium App
I will post pics tomorrow when it gets here. Im not trolling. I seriously got them to send me one.
Sent from my ADR6350 using xda premium
Order one for Jaychos !!!
Sent from my Galaxy Tab 10.1
I was looking to sign up for a new account and called them Tuesday morning. Requested the Rezound figuring I would have to wait until Monday or Tues...It was shipped right away and arrive around 11am this morning!
ELAV8 said:
I was looking to sign up for a new account and called them Tuesday morning. Requested the Rezound figuring I would have to wait until Monday or Tues...It was shipped right away and arrive around 11am this morning!
Click to expand...
Click to collapse
What did you ask them??? Just like "Hey can I order the Rezound?" I want one and have an available upgrade so...
dmeadows013 said:
What did you ask them??? Just like "Hey can I order the Rezound?" I want one and have an available upgrade so...
Click to expand...
Click to collapse
Yup just said i want to order it. Guys said ok let me get the upgrade page up. Pretty simple.
Sent from my ADR6350 using xda premium
Bob-o said:
Yup just said i want to order it. Guys said ok let me get the upgrade page up. Pretty simple.
Sent from my ADR6350 using xda premium
Click to expand...
Click to collapse
Alright. I'll try that then. Do you know if I can upgrade over the phone if I will be using a different phone's upgrade? I know you can do that in store, but I'm not sure about over the phone.
---------- Post added at 03:39 PM ---------- Previous post was at 03:32 PM ----------
Just tried. No dice
You can order over the phone for any of your accounts, I have done it many times.
jbh00jh said:
You can order over the phone for any of your accounts, I have done it many times.
Click to expand...
Click to collapse
Yeah I just tried it. Said I couldn't get it till the 14th. Oh well
dmeadows013 said:
What did you ask them??? Just like "Hey can I order the Rezound?" I want one and have an available upgrade so...
Click to expand...
Click to collapse
Yeah...I made an online order last week for the HTC Thunderbolt based on a friends recommendation. Later that day, the Rezound was announced (and upon further investigation I decided against the Thunderbolt).
I didn't get a confirmation of deposit info until Tuesday and that is when I called. While on the phone I told them I wanted to change my order of tbolt to the new Rezound...even if I have to wait a few extra days. The lady asked if I was ok with paying $150 more for the Rezound and I told her it was no problem. She said it will be shipped asap and I would get an email with tracking info within a few hours.
Package arrived approx 24 hours after I got off the phone with her!
dmeadows013 said:
Yeah I just tried it. Said I couldn't get it till the 14th. Oh well
Click to expand...
Click to collapse
You usually have to call several times until you get a dummy on the line that doesn't known you are suposed to wait till Monday.
what jbh said..
i called, failed. the girl even spent time on the phone checking for me, cuz i said that i heard that i could order it now (played a real idiot to see if she'd fall for it lol) but nope, she put me on hold for 5 min, then came back and said 14th.
my boss (owner of my verizon store) also called to try to see if he could order it, but they gave him the same answer: not till the 14th haha oh well.
jayochs said:
what jbh said..
i called, failed. the girl even spent time on the phone checking for me, cuz i said that i heard that i could order it now (played a real idiot to see if she'd fall for it lol) but nope, she put me on hold for 5 min, then came back and said 14th.
my boss (owner of my verizon store) also called to try to see if he could order it, but they gave him the same answer: not till the 14th haha oh well.
Click to expand...
Click to collapse
Yeah. I've called 3 stores already. I'll just wait. At this time of day, I wouldn't get it till Friday or Saturday anyway.
I have never bought one from a store, I always buy from telesales or online sales.
I called 611 and said upgrade to automated thing and they gave my call to some guy who did it.
Sent from my ADR6350 using xda premium
Call the store or what?
Sent from my Incredible 2 HD using xda premium
611 on your phone
Sent from my ADR6350 using xda premium
Related
I couldn't order my 3d today cause my 2year upgrade was a note on the account not the actual status of my upgrade. And since you can only order online, I have to wait.
Has anyone else been able to get someone from Telesales to process the order or a 3D?
Pretty much what I was told, said they can't do it till Friday because they "don't have the phone "
Sent from my PC36100 using Tapatalk
Same here, I'm contacting sprint, cause the note on my account says I can get the override till June 30th, but I'm leaving Friday morning, and where I'm going is way out in the freggin boonies and I'll have Zero service, and I wont be back in till the 1st or 2nd depending.
Kinda frustrating.
I called at 9am, and spoke to a couple of their reps. It sounded like the outsourced desk, because I usually speak with someone from Midwest. I am going to try back at lunch to see if they switch. Maybe I'll be lucky
My override took 10 minutes and I got mines
Sent from my PC36100 using XDA Premium App
nuggyunlimited said:
My override took 10 minutes and I got mines
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Ah lucky you. Just like everyone else here I asked for the override and they said they were unable to do it because I have to be purchasing the device at the time and it's not currently in their system. So I will wait until friday and pick up my pre-order from Sprint and get the override done then.
Cordy said:
Ah lucky you. Just like everyone else here I asked for the override and they said they were unable to do it because I have to be purchasing the device at the time and it's not currently in their system. So I will wait until friday and pick up my pre-order from Sprint and get the override done then.
Click to expand...
Click to collapse
Call retention and tell them that they told you it was going to be reset within six hours and its been over 24 hours they will put you on hold and keep telling them him bad you wanted the 3d but your not satisfied with how they said they were going to do it and it doesn't show up on your account then he/she might put you on hold again and then do it for you and they will apologize for the inconvenience
Sent from my PC36100 using XDA Premium App
I called and had them override my upgrade this morning....but it won't let me order online because I have a SERO account :-( (but it said I could call and order)
I tried stopping by the Spring store and they had no idea what I was talking about, lol!
steb0ne said:
I called and had them override my upgrade this morning....but it won't let me order online because I have a SERO account :-( (but it said I could call and order)
I tried stopping by the Spring store and they had no idea what I was talking about, lol!
Click to expand...
Click to collapse
Lol
Sent from my PC36100 using XDA Premium App
Called about override 2 weeks back. According to the rep, it may take 24 hours for override to take effect. This morning, I had no problems ordering the phone.
nuggyunlimited said:
Call retention and tell them that they told you it was going to be reset within six hours and its been over 24 hours they will put you on hold and keep telling them him bad you wanted the 3d but your not satisfied with how they said they were going to do it and it doesn't show up on your account then he/she might put you on hold again and then do it for you and they will apologize for the inconvenience
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Thanks for the info but I'll probably just wait since I'm not guaranteed it before Friday anyways. I usually don't have good luck with their customer service. I don't understand why they pick and choose. Either way they are getting a contract renewal so more money for them.
Sent from my PC36100 using XDA App
I ended up calling back and telling the person i couldnt order online.
They asked me how I found the link because a lot of customers were calling because they couldn't find where to order. Thankfully i had the link in another post here on XDA. I had to provide them with the link. They then kindly overrode my account and put in my full upgrade. I ordered it and now I am anxiously waiting for my phone to come in. I charged the phone to my account cause I plan on using Sprints BuyBack program and getting $150 for it to my account hopefully.
steb0ne said:
I called and had them override my upgrade this morning....but it won't let me order online because I have a SERO account :-( (but it said I could call and order)
I tried stopping by the Spring store and they had no idea what I was talking about, lol!
Click to expand...
Click to collapse
I thought if you bought a subsidized phone you would lose your sero plan?
Sent from my PC36100 using XDA Premium App
I was dropped to Premier Silver, and called-in (direct A/S #) to have my status reset. I was reset over the phone, and was able to verify by logging into Sprint. I've since been able to successfully order my EVO3D online, and an A/S rep verified the orders "at the Warehouse".
My question is: my Airrave is now eligible as well, how do I snag another EVO3D?
... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Check his swag.
Stevenrogers_420 said:
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Lol, you act as if I don't have a pair. I just found that it was going for $9.99 and the store kind of isn't open at almost midnight . I planned on calling them in the morning but wanted to see what others had to say.
asshopo said:
Lol, you act as if I don't have a pair. I just found that it was going for $9.99 and the store kind of isn't open at almost midnight . I planned on calling them in the morning but wanted to see what others had to say.
Click to expand...
Click to collapse
Ok maybe think for yourself, make a choice, and stop waiting for somebody to stop by and see if your ass needs wiped...
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Ok maybe think for yourself, make a choice, and stop waiting for somebody to stop by and see if your ass needs wiped...
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Cool, thanks for being a ****.
asshopo said:
... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Click to expand...
Click to collapse
Uh, then do it? If you have a dead pixel, Id take it back regardless, exchange it for a new one at the new price and be a double win. Why is this a hard choice, it seems pretty easy to me?
Hi, I'm Steve.
Nice to meet you.
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Hi, I'm Steve.
Nice to meet you.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Dont be a ****, lol.
I gotta be me...
Sent from my SAMSUNG-SGH-I777 using xda premium
LMFAO
reading that was almost as funny as the link I clicked on in xda expecting a kernel little did i read some kid was begging for an update....
It forced me to google how to hang myself....
Google tends to have a lot load of ways...
top of the list was some 15 yr old emo... scared he would F%$# up and wind up mental and eating through a straw....
Oh yea, btw, yea I'd take it back.
I had a rep get me worked up over this phone (came from axtrix2) just for him to tell me to wait till thursday... ummm F&%$ that...
asshopo said:
... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Click to expand...
Click to collapse
I got my new phone early last week, saw it on sale this week, called Customer Service and they gave me a $90 credit on my account. I'm sure they'll do the same for you.
just want to get rid of it like new condition only had it on the device for one day then sold device
all offers welcomed
will post pics later
MODS PLEASE CLOSE THREAD
OTTERBOX CASE WAS THROWNED IN THE TRASH THANKS TO SOME ASSHOLES FOR THREAD CRAPPING!!!!!!!!!!!!!!
PM sent...
bump still available
also interested in trading for e-gift certificate from ebay or amazon or staples just let me know the value
bump bump
sold to graymonkey44
graymonkey44 said:
PM sent...
Click to expand...
Click to collapse
thanks for your business bro
No problem
Sent from my ADR6425LVW using XDA
this is still available for rezound owners otterbox defender case
best offer gets it
leoiden said:
this is still available for rezound owners otterbox defender case
best offer gets it
Click to expand...
Click to collapse
wait wut? i thought this was sold? well how much?
25$
abby_nitewolf said:
wait wut? i thought this was sold? well how much?
Click to expand...
Click to collapse
Yeah he was supposed to sell it to me and I waited 2 weeks without a reply or anything. He said something went wrong with shipping and sent it back out and I waited another 2 weeks without anything. He then finally stated he shipped it, which was a lie and ended up giving me a refund a few days later. He blatlantly lied to me and wasted my time for a month straight. Time I could have spent buying another case. And now he decides to put it back up on here? Wow... You can buy this for much cheaper on ebay brand new anyways. I would avoid this guy.
graymonkey44 said:
Yeah he was supposed to sell it to me and I waited 2 weeks without a reply or anything. He said something went wrong with shipping and sent it back out and I waited another 2 weeks without anything. He then finally stated he shipped it, which was a lie and ended up giving me a refund a few days later. He blatlantly lied to me and wasted my time for a month straight. Time I could have spent buying another case. And now he decides to put it back up on here? Wow... You can buy this for much cheaper on ebay brand new anyways. I would avoid this guy.
Click to expand...
Click to collapse
Good to know. I sent him an offer earlier and have yet to get a response. Now I know.
Sent from my rooted slightly modified Rezound using XDA
homer169 said:
Good to know. I sent him an offer earlier and have yet to get a response. Now I know.
Sent from my rooted slightly modified Rezound using XDA
Click to expand...
Click to collapse
I also payed for it the same day he agreed to the transaction. So it wasn't like he was waiting on my payment or anything. It really strikes a nerve that he would repost this up for sale after all the crap I went through with him. I would rather not have anyone go through the whole quagmire I went through.
He has been known to do this. He had his rezound sold to someone and the guy said he was waiting for the tracking. He then offers his rezound for my old Droid 4 and when I found this out, I backed out and then suddenly he shipped out the Rezound to the guy smh not trusted
Sent from my ADR6425LVW using Tapatalk 2
He finally got back to me and said my offer was good but wanted another $3 for shipping and handling. They are only $23 brand new on Amazon.
Sent from my rooted slightly modified Rezound using XDA
Guy's a scumbag: plain and simple.
Sent from my ADR6425LVW using XDA
lol what a dirtbag. thanks for the heads up, monkey
asshole
graymonkey44 said:
Guy's a scumbag: plain and simple.
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
I refund your money. And offer you money for the inconvenience. Of waiting
I. Also apologies. And you said everything was ok
Then you turn around and thread crap
Mods please close this thread help stop these assholes from thread crapping
leoiden said:
I refund your money. And offer you money for the inconvenience. Of waiting
I. Also apologies. And you said everything was ok
Then you turn around and thread crap
Mods please close this thread help stop these assholes from thread crapping
Click to expand...
Click to collapse
You said the package got lost in the mail and then you have the balls to post it back up? Thats bullsh*t right there.
Sent from my ADR6425LVW using XDA
If you check his other threads you will see that it is not the first time he has tried to scam someone like that. If he hasn't been reported someone should.
Sent from my cm_tenderloin using XDA
what!
graymonkey44 said:
You said the package got lost in the mail and then you have the balls to post it back up? Thats bullsh*t right there.
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
i filed a claim to usps and they where able to retrieve the package and got refunded the shipping it just took a while
Hey guys, I just noticed in THIS thread that Best Buy has an offer going on where if you buy an AT&T or Sprint LGOG you should get a free headset with it.
From what it sounds like, it is a good headset.
I don't know when they started this or how long it will last, but it was confirmed still going on as of yesterday (1/5/2013).
If you bought an OG from Best Buy and didn't get a headset, you should be able to go in with your receipt and ask for the headset (others in the thread have been able to).
I have not been able to get mine yet, but my fingers are crossed.
Got mine today.
It didn't seem like well known information so I wanted to post it here, sorry if this is frowned upon.
HERE is the link to the offer from Best Buy.
Edit..............
You have to be within the 30 days that you purchased your phone.
Also, it is an online promotion, but they can match it in the store.
Just show them the link, they will pull it up.
Have them Google "best buy free headset with optimus g".
Just called BB.
They said the phone would have had to been purchased within 30 days.
Anyone know if you can redeem this at another best buy location? I'm now 6 hours away from home at school.
tdnick said:
Anyone know if you can redeem this at another best buy location? I'm now 6 hours away from home at school.
Click to expand...
Click to collapse
Should be able to do this at any Bestbuy with the mobile section. Just bring your receipt.
Thanks, bleached. I will have to double check, though pretty sure I will be eligible.
Sent from my LG-E970 using xda app-developers app
Also print it out and/or be ready to pull up that screen for them on your phone or on their computer. Sometimes they don't know what promotions they are running on their website.
Thanks for the heads up. Just printed out the link for backup and will take it up there tomorrow since I bought mine 12/9/12. Just in time.
Sent from my LG-E970 using xda app-developers app
Once someone confirms it, I will go too.
nygfan760 said:
Once someone confirms it, I will go too.
Click to expand...
Click to collapse
From my thread in the Sprint forum:
signal34 said:
Just went to BB and got my free headset (was within the 30-day window). Had to wait over 45min because they couldn't bring this deal up on their own internal website and showing them the site on my phone wasn't good enough. I used their own computer to go to XDA, hit the link provided by bleached45, and showed them the deal was legit.
Well worth the wait. Thanks for posting this deal bleached45! :good:
Click to expand...
Click to collapse
GL.
Negative on the free headset at a store location...only if you made your purchase online.
Sent from my LG-E970 using xda app-developers app
mikeylikey said:
Negative on the free headset at a store location...only if you made your purchase online.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
Yeah, I just went in to the store.
It is an online promotion but they will match the deal in store.
I just got my pair.
Typical BB, I probably talked to a person that knew what they were doing at the store. I chatted with BB online and was told to go to the store, return my phone, and when I repurchase the phone, I get the headset. What? I think that person made that up as we were chatting.
Sent from my LG-E970 using xda app-developers app
mikeylikey said:
Typical BB, I probably talked to a person that knew what they were doing at the store. I chatted with BB online and was told to go to the store, return my phone, and when I repurchase the phone, I get the headset. What? I think that person made that up as we were chatting.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
I'd try at another BB. I got my headset at the store one night and did not know of the free headset promotion. I read about it online and went back the next day and brought up that screen on their computer to show them and received the headset for free.
If the employee at the store told you that it's an online promotion, that is BS. They probably don't know what they are doing or are too lazy to do it. Ask to speak to a manager. If all else fails, try another BB. Good luck.
This sucks for me. I'm over 30 days but, I did order online and was considering getting the tones.
Sent from my LG-E970 using xda app-developers app
Just got mine, too. Had to get the store manager involved but polite persistence paid off. 2 things- as stated must be within last 30 days and store must have one in stock. You can check availability at BB website.
Yea I will give it another shot at a different store tomorrow. It will be 30 days then. The store I tried today was the closest one that had it in stock.
Sent from my LG-E970 using xda app-developers app
What kind of headset is it?
Sent from my LG-E970 using xda premium
LG Tone ...stereo b/t. $70.00 = free with phone puchase w/ activation.
http://www.bestbuy.com/site/searchp...p=+&pu=defaultusr&_D:pu=+&pt=1353823201&iht=n
---------- Post added at 04:11 PM ---------- Previous post was at 04:08 PM ----------
mikeylikey said:
Yea I will give it another shot at a different store tomorrow. It will be 30 days then. The store I tried today was the closest one that had it in stock.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
Noticed you are in Dallas... that is where I got mine... (Midway @ LBJ) it is the only store I am aware of ( in D-FW) that has any left. As I left, there were 8 more, White box in Cell phone area. Good luck. !!
I just picked up my new LGOG this afternoon armed with the knowledge that the advertisement for the LG Tone headphones is still on the Best Buy site. The employees couldn't find it anywhere on their books or searching the site themselves. After several minutes of them searching, I hopped on one of the laptops on display and Googled "Best Buy free bluetooth headphones optimus" and it came up as the first link. The guys saw it and honored it. At least at this store (Winston-Salem), they seemed fine with it, as long as it was somewhat legitimate. My guess is that there was just one page that didn't get cleared from the BestBuy.com site from when the promotion was going on. But, it's their mistake and they should honor it. I suspect they will catch on sooner or later and remove it. I also suspect that they don't sell many of these, so it might take some time before they bother.
Apparently, I'm the first one to buy the LGOG that either of the employees recalled. They didn't even know that the Rocketfish cases they had labeled for the AT&T version were actually for the Sprint (they were shocked that they were even different sizes).
Confirmed took my phone to bb they exchanged it and threw in the headset and a penny back. Took a lil sarcasm but eventually they went ahead and matched their own online promotion
Sent from my LG-E970 using xda premium
My wife and I went into the ATT store in our neighborhood Saturday for her to pick between a SGS4 and a One, and see if we could get her an early upgrade. She's not due for an early upgrade until July and her Samsung Infuse is not performing well anymore and we wanted to take advantage of their trade-in offer. After waiting for about half an hour and haggling with a sales associate and the manager, the were not convinced and we left empty handed. A co-worker put me up to calling customer service and after explaining the situation and our in-store experience and a brief hold, the rep came back with some awesome news! She was approved to not only let my wife have the early upgrade, but a FREE upgrade to the black 64GB! And just to sweeten the deal, she threw in free overnight shipping!!! We're expecting it to arrive tomorrow. I think i'll keep the black one and let her have my silver 64GB.
All of those TMOUS and VZ subscribers who say ATT has terrible customer service have no idea. I have been with ATT since 2006 and have never needed to call customer service. This is not bad for a first experience!
West exactly did you tell the rep?
Sent from my HTC One X using xda app-developers app
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
ameza001 said:
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
Click to expand...
Click to collapse
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
I came from an Infuse as well. I wish Scott would come over here. I miss my BeanStalk. BTW I came up with the logo for that. Lol.
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
Click to expand...
Click to collapse
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
nthknd said:
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
Click to expand...
Click to collapse
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
thinkhope said:
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I simple told the Rep that I need my upgrade 2 months early because my current phone wasn't working for me anymore. she understood my problem and said retention department could help me. Five mins later she came back and said since I was nice and in good standing that she could approve my upgrade and wave my upgrade fee. I need a larger screen due to losing most of my eye sight in an accident she said the only draw back was I'd have to pay for whatever phone I wanted right then . So I told thanks and then spoke with her supervisor letting him know how great she was. Being very decent is the key even if you need to speak to a supervisor ask nicely and erasure the Rep that you understand that she help as much as they could. So I paid for my phone and they shipped it out ocernight. Be patient be pleasant they get ****tiy people calling all the time so it helps to be nice.
Sent from my LG-E980 using xda premium
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
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Co-worker got a similar deal. His problem was that the online system would cancel his order immediately after completing it. It happened twice. He called not to complain, but simply to order the phone and got it free with free overnight shipping. His account was eligible for an upgrade, though.
The store manager has the power to give u an early upgrade within 30 days of the eligible date. Its funny BC some managers will say well it has to be in the same calendar month or ah it's gotta be within 14 days. U got lucky!
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