Newegg is dumping the dock for $110 (no longer $99). Time for TF2.
ASUS TF101 Docking Station with Keyboard and Built-in Battery for Transformer Tablet
and 2 months ago I was called crazy for suggesting that a fair price is $110... I estimated the parts from OEM less than or equal to $83(no R&D or profit). $99 is exceptional. I'll get one ASAP, not sure how long they will be in stock.
Just ordered mine. I was waiting for the price drop to pull the trigger. Thanks!
Digitaldreamer7 said:
Just ordered mine. I was waiting for the price drop to pull the trigger. Thanks!
Click to expand...
Click to collapse
Hope you get a B70 or above. Some retailers like Fry's offer price matches for even online prices. Might have to check out if they have a B70 or up.
xuser said:
Hope you get a B70 or above. Some retailers like Fry's offer price matches for even online prices. Might have to check out if they have a B70 or up.
Click to expand...
Click to collapse
What's wrong with the ones below B70?
For peez in CA, randomly check amazon. I got it for 99 with no tax and free shippinh. Amazon prices changes all the time so you have to track the item. Newegg charges tax for us in CA
Digitaldreamer7 said:
What's wrong with the ones below B70?
Click to expand...
Click to collapse
www.transformerforums.com/forum/asu...former-battery-drain-facts-real-solution.html
ASUS Transformer Battery Drain - FACTS and the REAL SOLUTION
While I happen to have avoided any issue with my ASUS Transformer Keyboard Dock (B50K) - in terms of the Battery Drain Problems a number of folks have reported in other threads...when I visited my brother this past weekend out of state, I learned he had the battery drain problem (B60K).
This prompted us to both call the U.S. ASUS Support Number at (888) 678 - 3688 together for a solution.
Here, we requested to speak to a supervisor, and indicated (respectfully to the original person answering the call), that I wanted to know additional details on the problem that only a Supervisor at the Center might know. I was immediately switched over to a Supervisor, who was not hesitent to disclose the facts.
We learned more in 15 minutes more than all the posts read in all the threads on this topic combined. There has also been plenty of misinformation, which is why we wanted to make sure and share:
1) There are B50K, B60K, and earlier Keyboard Dock units which contain a chipset that simply does not support the firmware setting in the latest keyboard dock update. It comes down to what chipset was installed in the Keyboard Dock hardware itself when it was constructed.
2) This means that no matter how you set the "MobileDock Battery Saving Mode" setting (checked or not), the keyboard dock battery will not go into "sleep mode"...period. It is not something that can be addressed/corrected with firmware.
3) Based on the results of facts #1 & #2, everyone with a Keyboard Dock will either will have a problem or will not - there is nothing in-between. It does not matter where you bought it, or what model (B50K or B60K) you have - either you unit is immune or has the problem. [Note: this is consistent with the varied reports of different models - some have the problem and some don't]
4) If you have a keyboard issue (which can be confirmed easily by checking the MobileDock Battery Saving Mode in the Settings menu - under Screen), turning off the unit to standby, and then pressing any key to try to "wake up" the unit), and any keyboard touch starts up the connected tablet...you have a defective Keyboard Dock unit. If it stays off - congrats - your battery drain issues should be non-existent - assuming that you are running the latest keyboard firmware from last month or else upgraded recently to Android v3.2. Both updates contained the firmware corrections to assure proper battery operations with the proper chipset in the Dock.
5) If you determine that you have a defective unit based on Fact #4, the good news is there is good news. ASUS klnows about the problem and will repair the units under warranty. This is a relatively painless process of calling the Support number, telling them you have the keyboard drain problem, and following the RMA return process (they e-mail instructions to you - not complicated at all).
6) The "repair" itself is actually not even a repair - its a 15-minute chip replacement and subsequent test process, and then they ship it back to do at their cost. The repair itself is also a warranty (free) service. Make sure when you ship it that it is well protected from damage. It does not need to be shipped with the original box or packing contents.
7) The turnaround time on the chip replacement repair is estimated at 10-14 days - counted from the date they receive your unit. You can ship it any safe way you wish...we chose to speed up the process a bit with FedEx ground (2 day service). FedEx Ground cost him $9.50...and they will get it the day after tomorrow - that is when the "clock starts" for his RMA service. The Supervisor indicated they have turned them around in as little as a week, but do not want to set "unrealistic expectations". As stated earlier, the Supervisor was very open, informative, and helpful in this process.
The fact that this call experience was prompt and virtually pain-free (other than the inconvenience of not having the unit for a short time). The ASUS Support experience we received was very, very good.
For anyone wanting to resolve their battery drain problem, I recommend they proceed to call and follow the RMA return process through ASUS. This assures the correction.
My dock is a B60 and I haven't had a single problem with it. I've done the test and it passes. Only time I had a battery drain issue was because of a "stay awake" setting.
ParadingLunatic said:
My dock is a B60 and I haven't had a single problem with it. I've done the test and it passes. Only time I had a battery drain issue was because of a "stay awake" setting.
Click to expand...
Click to collapse
Me too. My B6O has been great, way better than my B5O.
But, people on this forum reported they have B6O docks which still have problems. These are some reliable folks. It is covered in another thread, but it depends on factory the B6O dock was manufactured in...
xuser said:
www.transformerforums.com/forum/asu...former-battery-drain-facts-real-solution.html
ASUS Transformer Battery Drain - FACTS and the REAL SOLUTION
While I happen to have avoided any issue with my ASUS Transformer Keyboard Dock (B50K) - in terms of the Battery Drain Problems a number of folks have reported in other threads...when I visited my brother this past weekend out of state, I learned he had the battery drain problem (B60K).
This prompted us to both call the U.S. ASUS Support Number at (888) 678 - 3688 together for a solution.
Here, we requested to speak to a supervisor, and indicated (respectfully to the original person answering the call), that I wanted to know additional details on the problem that only a Supervisor at the Center might know. I was immediately switched over to a Supervisor, who was not hesitent to disclose the facts.
We learned more in 15 minutes more than all the posts read in all the threads on this topic combined. There has also been plenty of misinformation, which is why we wanted to make sure and share:
1) There are B50K, B60K, and earlier Keyboard Dock units which contain a chipset that simply does not support the firmware setting in the latest keyboard dock update. It comes down to what chipset was installed in the Keyboard Dock hardware itself when it was constructed.
2) This means that no matter how you set the "MobileDock Battery Saving Mode" setting (checked or not), the keyboard dock battery will not go into "sleep mode"...period. It is not something that can be addressed/corrected with firmware.
3) Based on the results of facts #1 & #2, everyone with a Keyboard Dock will either will have a problem or will not - there is nothing in-between. It does not matter where you bought it, or what model (B50K or B60K) you have - either you unit is immune or has the problem. [Note: this is consistent with the varied reports of different models - some have the problem and some don't]
4) If you have a keyboard issue (which can be confirmed easily by checking the MobileDock Battery Saving Mode in the Settings menu - under Screen), turning off the unit to standby, and then pressing any key to try to "wake up" the unit), and any keyboard touch starts up the connected tablet...you have a defective Keyboard Dock unit. If it stays off - congrats - your battery drain issues should be non-existent - assuming that you are running the latest keyboard firmware from last month or else upgraded recently to Android v3.2. Both updates contained the firmware corrections to assure proper battery operations with the proper chipset in the Dock.
5) If you determine that you have a defective unit based on Fact #4, the good news is there is good news. ASUS klnows about the problem and will repair the units under warranty. This is a relatively painless process of calling the Support number, telling them you have the keyboard drain problem, and following the RMA return process (they e-mail instructions to you - not complicated at all).
6) The "repair" itself is actually not even a repair - its a 15-minute chip replacement and subsequent test process, and then they ship it back to do at their cost. The repair itself is also a warranty (free) service. Make sure when you ship it that it is well protected from damage. It does not need to be shipped with the original box or packing contents.
7) The turnaround time on the chip replacement repair is estimated at 10-14 days - counted from the date they receive your unit. You can ship it any safe way you wish...we chose to speed up the process a bit with FedEx ground (2 day service). FedEx Ground cost him $9.50...and they will get it the day after tomorrow - that is when the "clock starts" for his RMA service. The Supervisor indicated they have turned them around in as little as a week, but do not want to set "unrealistic expectations". As stated earlier, the Supervisor was very open, informative, and helpful in this process.
The fact that this call experience was prompt and virtually pain-free (other than the inconvenience of not having the unit for a short time). The ASUS Support experience we received was very, very good.
For anyone wanting to resolve their battery drain problem, I recommend they proceed to call and follow the RMA return process through ASUS. This assures the correction.
Click to expand...
Click to collapse
Wow that's bad...
Mine just got here today it's a B80
The dock is not $99 anymore.
This also means B70 or higher don't has this problem ?
gls9 said:
The dock is not $99 anymore.
This also means B70 or higher don't has this problem ?
Click to expand...
Click to collapse
Thanks! I just checked Newegg and updated the price shown here to $110.
Totally Unnaceptable
I'm canceling my order right now, yesterday I bought mine online for $99 plus S&H + tax. This is absolutely ridiculous to just play Russian roulette with an overpriced product!. I love my tf101, but there is no way I'm spending money just to guess with, 10-14 days of processing time, I rather pass.
Asus quality control is really disappointing.
NewEgg has now discontinued both the TF101-A1/B1 tablets, & the TF101 keyboard dock. :-( They are also currently out of stock on TF201's & keyboard docks. :-(
Sent from my Transformer TF101 using Tapatalk
jrsalda said:
I'm canceling my order right now, yesterday I bought mine online for $99 plus S&H + tax. This is absolutely ridiculous to just play Russian roulette with an overpriced product!. I love my tf101, but there is no way I'm spending money just to guess with, 10-14 days of processing time, I rather pass.
Asus quality control is really disappointing.
Click to expand...
Click to collapse
Where did you buy it online?
Sent from my PG86100 using xda premium
ITS BACK IN STOCK now i just need to find $110 under my couch or something
Even cheaper in Melbourne (68 bucks at Harvey Norman)
Hi,
I bought my dock at Harvey Norman in Melbourne on Dec 29th for 68 Aussie dollars (1 AUD is about 1 USD)
and is there anywhere in the USA I can get them for $70?
http://www.shopblt.com/cgi-bin/shop...011002005009_BGF0921P.shtml&order_id=!ORDERID!
http://www.cometsupply.com/mp/ASUS/pm/ASUEPCTFDOCKING/r/gg/
Related
I received a HP Touchpad yesterday evening and it seems to have developed a fault with the volume rocker switch (already!)
Applying pressure to the "increase volume end (IV)" produces an audible click and the switch yields to the pressure moving towards the case slightly. When applying pressure to the "decrease volume end (DV)" the switch does not yield and there is no audible click.
At rest the switch does not appear to be 'stuck in' at the DV end.
Because of this, when pressing the (working) IV end of the switch, the volume counter increments or decrements randomly (I'm guessing because the DV end is still engaged).
Has anybody else seen anything like this or can anyone offer any suggestions?
Ta!
Sounds like a defective unit...
Call HP... at least with other gear, they have pretty decent support...
I notice that pushing the switch unit physically up seems to sort the problem albeit briefly. As I got this at the knock down price I'd be concerned that HP wouldn't be able to find me a replacement if I report it faulty. I wonder if it might be better just to live with it for a while...
I have the same exact hardware problem, though I never turned the TouchPad on to see the effects
Update: I spoke with HP Customer Service and they agreed it was defective but were unable to offer me a replacement because they didn't have any in stock. I was told to contact Tech Support and given a live chat link (remove the '~' since I can't post links yet):
http~://portal.hpwebos.com/wps/portal/forms/lmichat?rg=NA&lg=en&lang=en&cc=us
Here I was given two options:
If your device is in warranty then you can choose the Repair and Return with Box option at no charge. We’ll send you an empty box with a prepaid label in which to return your tablet to our repair facility.
The process takes 7 to 10 business days from the date you ship your device. After repairs are made, your device is returned to you using 2-day air.
In addition, we have a premium option that is faster. We can send you the empty box overnight. Then the turnaround from the date you ship your device is 5 to 7 days. There is a fee of $29 for this premium repair option.
I asked for a new unit to replace my defective one, eventually got escalated, and was called back the next day.
The rep assured me that any replacement unit would be in 'like new or better condition' and offered "Advance Exchange" - where I receive a shipment containing both a replacement TouchPad and a return box for the defective device. The "Advanced Exchange" service has some associated charges, but those were "negotiable" and the rep waived them. I was asked to provide credit card information for a ~$300 hold until the defective device returns, I objected, and it was kindly reduced to a $1 hold (though surely they reserve the right to charge the full amount if necessary).
Hope everything turns out well.
Same problem here, and it's only getting worse. I've already endured one warranty return on a TouchPad...I'm getting pretty sick of this. Maybe I'll use that anger to bargain for a free advanced exchange.
brownbanana said:
The rep assured me that any replacement unit would be in 'like new or better condition' and offered "Advance Exchange" - where I receive a shipment containing both a replacement TouchPad and a return box for the defective device. The "Advanced Exchange" service has some associated charges, but those were "negotiable" and the rep waived them. I was asked to provide credit card information for a ~$300 hold until the defective device returns, I objected, and it was kindly reduced to a $1 hold (though surely they reserve the right to charge the full amount if necessary).
Hope everything turns out well.
Click to expand...
Click to collapse
I just achieved this as well. I used my previous bad build quality history as fodder for negotiation, but it seems they are fairly quick to knock off the fees if you just ask.
Been having problems with my Prime when it is inserted into my dock. The screen is whiting out and is basically unreadable. I just called their Tech Support. Rep had me reset the unit. Same problem occurs. It is a hardware issue, weakness near the charging port. They gave me an RMA # and told me 7-10 business days for the device to be returned back to me. Keep your fingers crossed for me that my Prime comes back in 100% working condition. I will keep you updated on the speed of the repair and any correspondence I get during the time they have my device.
kevinb77 said:
Been having problems with my Prime when it is inserted into my dock. The screen is whiting out and is basically unreadable. I just called their Tech Support. Rep had me reset the unit. Same problem occurs. It is a hardware issue, weakness near the charging port. They gave me an RMA # and told me 7-10 business days for the device to be returned back to me. Keep your fingers crossed for me that my Prime comes back in 100% working condition. I will keep you updated on the speed of the repair and any correspondence I get during the time they have my device.
Click to expand...
Click to collapse
Starting to wonder where ASUS got all their parts quality control seems non existent good luck.
I'm not impressed with the screen on these at all. Yours may not really be a screen issue but more of a connector issue though.
I just returned my second one today. My first had stuck pixels and my second has a weird backlight issue...it looked like if you held a white Christmas light directly behind a sheet of white paper. I keep going back and forth in my head trying to decide how many times i want to go through this.
It isn't as easy as simply waiting for the t700 either. It isn't like asus is going to change their quality control for one tablet and not another. It is kind of funny when people say they are waiting for another asus product due to qc of this tablet. It really is a gamble with each of these.
I sent in my tablet for a bunch of repairs including screen tearing, random reboots, charger ending up smelling of smoke after it heats up really hot, wobbly dock and a few other things and asked I also mentioned an issue with a bit of plastic what has become lose around the area of the USB Dock, it doesn't effect me at all and isn't even that obvious.
I just got a reply from ASUS with their I guess... suggested repair and they think my dock should be replaced for a cost of €159... it's a tiny bit of superficial plastic damage what has come unhooked from the chassis. I'm quietly confident that it could be fixed in no time at all by removing the chassis and putting it back on as the bit of plastic has not been snapped and it's not lose.
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I obviously rejected the repair and have requested they just leave it as it is, I assume warrenty is just for 1 year so... in January 2013 I will be able to open it up myself and "fix" it for free lol Yes, USB connection still works perfectly fine.
Anyone else got stupid suggested repairs like this?
i sent my unlocked device in last week and its allready underway back from czech republic.
sent it in for defective speaker and cracking noises with dock closed (screw issue).
made a lot of pictures before sending it to asus... hope its not scratched etc .
and i hope its still unlockable ........
anyhow , i never had problems with rma , only the frequency is way to high lol ( 4 rma for tf101 and tf201)
Tempie007 said:
i sent my unlocked device in last week and its allready underway back from czech republic.
sent it in for defective speaker and cracking noises with dock closed (screw issue).
made a lot of pictures before sending it to asus... hope its not scratched etc .
and i hope its still unlockable ........
anyhow , i never had problems with rma , only the frequency is way to high lol ( 4 rma for tf101 and tf201)
Click to expand...
Click to collapse
Hey, here is a full list of issues what I had:
- Lose docking connection, the screen wobbles slightly whilst docked when it should be perfectly flush.
- Wi-Fi semi-dropping when in sleep mode even though the settings tell it to keep the connection alive, it would be connected but it wouldn't get any internet and it was NOT a router issue.
- Noticeable light bleed when watching a video, booting the tablet up and when playing games.
- 25+ ANR's every single day.
- Random reboots (once or twice a day)
- Power connector get's really hot and then starts smelling of smoke which is a fire hazard.
- Screen tearing along the left hand side and the bottom of the screen once or twice a day.
- Awful microphone sound recording, it was super quiet and also not very clear.
- One of the side bits of plastic has come out (around the USB), undoing the chassis and re-doing it back up should fix it.
- The rubber stoppers on the dock come out far to easy, well the bottom one does.
Anyway, I hope yours comes back working perfectly please let me know of it's condition on return and if they fixed everything.
Updates:
July 24th: During my call I was told that I would be contacted by 2nd line support in regards to the repairs within 48 hours.
July 26th: Nothing, no call.
July 31st: I decided to contact ASUS again telling them to ignore the dock replacement but continue the repairs, the service centre applied the actions and I was informed that my tablet would be shipped back to me.
August 3rd: Delivery of "Repaired" tablet, I unbox it to find that nothing appears to of been done.
- The docking hinge is still lose so the tablet wobbles lots.
- All operating system files are untouched, Identical light bleed, thus meaning the tablet hasn't been opened at all which means they haven't fixed the microphone nor have they fixed any screen tearing, random reboots, multiple ANR's
- Charger is still the same... this is a health and safety issue because it was smelling of smoke after a while which means something inside the charger block was/is burning.
That's not all... it's actually come back worse than it went. I've spoken to some guys on IRC about this and one even had a look via teamviewer and we've both come to the agreement that ASUS have broken the USB Cable so now a computer or laptop can't detect the tablet...
I've called them up and the support was useless, they said they couldn't do anything and that it appears none of my issues are able to be repaired under warranty they've moved it up to 2nd line support once again but it means I'm stuck dead in the water for 2+ more days.
As far as your charger goes, have you tried plugging it in the opposite way? The charger can be plugged in to an outlet either direction. I know if I plug mine in one direction the charger gets extremely hot (almost too hot to touch) and if I recall correctly I think there is a slight 'smoke' smell if you hold the charger up close to your nose after it has been charging for a while. However, if I plug the charger in the opposite way it doesn't get nearly as hot and feels close in temperature to other USB wall chargers that I have. So ever since I discovered this I have obviously been plugging it in in the direction that it doesn't get hot.
jordache16 said:
As far as your charger goes, have you tried plugging it in the opposite way? The charger can be plugged in to an outlet either direction. I know if I plug mine in one direction the charger gets extremely hot (almost too hot to touch) and if I recall correctly I think there is a slight 'smoke' smell if you hold the charger up close to your nose after it has been charging for a while. However, if I plug the charger in the opposite way it doesn't get nearly as hot and feels close in temperature to other USB wall chargers that I have. So ever since I discovered this I have obviously been plugging it in in the direction that it doesn't get hot.
Click to expand...
Click to collapse
The USB end can only be inserted one way. The 40pin connector can only be inserted one way (It has arrows to show you). It charges fine but it can't get any USB Data connection.
A charger under any circumstances should never ever smell of smoke, as the saying goes "there is no smoke without fire" meaning something is melting/burning which makes it a fire hazard.
Hyflex said:
The USB end can only be inserted one way. The 40pin connector can only be inserted one way (It has arrows to show you). It charges fine but it can't get any USB Data connection.
A charger under any circumstances should never ever smell of smoke, as the saying goes "there is no smoke without fire" meaning something is melting/burning which makes it a fire hazard.
Click to expand...
Click to collapse
I'm not referring to the USB end or the 40pin connector, I'm talking about the two metal prongs on the USB wall charger itself. The two prongs are the same width meaning you can plug it into the wall either direction (as I am sure you are aware most plug ins will have one prong larger than the other so you can only insert it one way as to not reverse the polarity). However, several AC adapters nowadays (including the adapter for the Prime) can be plugged in either direction as they are designed to be indifferent from a polarity perspective. But as I have found (as well as several other users here on the forums) plugging the wall charger in one direction will result in the charger getting extremely hot, whereas plugging it in in the opposite direction it will not. I don't know exactly why this happens but it appears to be a polarity related issue with the hardware.
If you have tried plugging the charger into the wall either direction and it gets extremely hot and smells of smoke both ways then you definitely have a problem. However if it only does it when the wall charger is plugged in one direction and not the other than I would guess you are experiencing the same thing that other users on here have experienced. I'm not trying to defend ASUS or anything as I think there is an issue with the charger as you are exactly right, under no circumstances should an AC adapter get extremely hot and smell of smoke. But if I was you I would try and plug the wall charger into the wall the opposite way that you normally do and see if it gets as hot.
jordache16 said:
I'm not referring to the USB end or the 40pin connector, I'm talking about the two metal prongs on the USB wall charger itself. The two prongs are the same width meaning you can plug it into the wall either direction (as I am sure you are aware most plug ins will have one prong larger than the other so you can only insert it one way as to not reverse the polarity). However, several AC adapters nowadays (including the adapter for the Prime) can be plugged in either direction as they are designed to be indifferent from a polarity perspective. But as I have found (as well as several other users here on the forums) plugging the wall charger in one direction will result in the charger getting extremely hot, whereas plugging it in in the opposite direction it will not. I don't know exactly why this happens but it appears to be a polarity related issue with the hardware.
If you have tried plugging the charger into the wall either direction and it gets extremely hot and smells of smoke both ways then you definitely have a problem. However if it only does it when the wall charger is plugged in one direction and not the other than I would guess you are experiencing the same thing that other users on here have experienced. I'm not trying to defend ASUS or anything as I think there is an issue with the charger as you are exactly right, under no circumstances should an AC adapter get extremely hot and smell of smoke. But if I was you I would try and plug the wall charger into the wall the opposite way that you normally do and see if it gets as hot.
Click to expand...
Click to collapse
I'm assuming you're from Europe, I'm from the UK we have a different plug layout consisting of 3 pins one plastic and two metal this making the plug much safer.
See below, I threw together an example:
Wouldn't by your suggestion mean ASUS have wired these chargers incorrectly for UK plugs... or they haven't taken into account the different voltages, amps and wattage output by every country. I'm pretty sure there must be something in the UK Consumer Product regulations or Health and Safety regulations what make ASUS and respective resellers legally have to replace this and/or fix the error right away.
Hyflex said:
I'm assuming you're from Europe, I'm from the UK we have a different plug layout consisting of 3 pins one plastic and two metal this making the plug much safer.
See below, I threw together an example:
Wouldn't by your suggestion mean ASUS have wired these chargers incorrectly for UK plugs... or they haven't taken into account the different voltages, amps and wattage output by every country. I'm pretty sure there must be something in the UK Consumer Product regulations or Health and Safety regulations what make ASUS and respective resellers legally have to replace this and/or fix the error right away.
Click to expand...
Click to collapse
Ahh, that explains the confusion. I'm in the US and was assuming you were as well.
jordache16 said:
Ahh, that explains the confusion. I'm in the US and was assuming you were as well.
Click to expand...
Click to collapse
Yeah, I should of explained at the start about what country I'm from, I updated my avatar and location so it doesn't confuse anyone in the future
I've spoken to Tien (Asus_USA) about the issue and he is unable to help me directly as he only deals with the USA however he did forward my issue on to the UK/Europe team to try and get something done.
Two hours ago I received the following email:
Dear Customer
Thank you for contacting Asus UK.
We have been informed that you received the unit back under RMA: XXXXXXXXXX however the unit is not working.
Our system shows that damages were detected that are not covered by the Asus warranty.
It also informs that you did not want these to be repaired, only the in warranty issues.
The unit was checked fully for the other issues what you have reported and all tested to work OK.
As no fault was found on the other issues, the unit was returned back to you.
If you are still having the issues with your Asus product, please reapply for RMA to arrange collection and repair.
As damages were found on unit, charges will be again applied when rebooking the unit in for repair.
Click to expand...
Click to collapse
I'm more than confident everything from docking hinge, screen tearing, light bleed, random reboots, wi-fi issues, faulty charger block, awful microphone and continuous ANR's are all covered by warranty
I wouldn't be surprised if Asus are in breach the health and safety regulations and are legally bound to replace the charger free of charge because it's obvious that something is wrong with either this specific charger or there is a flaw in the design of the charger which in turn is creating a fire risk.
I decided to call Asus today to explain my frustrations, it's now 3+ weeks since my initial submission, over 10 days wasted waiting for Asus to emails and my tablet's in a worse condition than it first went out... the only thing he said was that the 2nd line support team obviously agree with the repair center and that the only other thing what can be done is file a complaint of which I will be doing after this post.
I'm 95% sure that I will never be using or buying any Asus products after this tablet is defunct. This is one of the last things I would think from a company what apparently prides itself on "Persistent Perfection", I'd hate to see them own a child care centre with a similar motto. >_<
I am surprised they didn't at least give you a new charger out of the deal. I am assuming they at least tested your charger when you sent it in and if it did in fact check out "OK" then the only other thing I could think of is the wiring to your electrical outlets possibly being reversed polarity (highly unlikely that this is it though b/c you would have most likely ran into issues with other plug in devices). My best guess at this point though is you have a defective charger and it wouldn't surprise me if they didn't do a damn thing with it when you sent it in and just sent the whole thing back to you after they found the supposed CID.
Most of the other issues you mention unfortunately are problems that several of us are suffering from based on what I have seen (ANR, random reboots, light bleed, screen tearing) and I am not sure ASUS is able to actually do anything about them. The light bleed issue I know is hit or miss, you either have it or you don't. I had an Amethyst Gray Prime for a short while before my Champagne Gold pre-order arrived and the Gray one had no light bleed what-so-ever but my Gold one does have some minor light bleed along the right edge. It doesn't bother me so I choose to not get worked up over it. As far as the software related issues go, all we can do is hope for an OTA update that will fix some of them.
One thing I know is that you're not in this boat alone, I have seen numerous threads about people having major issues and complaints around ASUS' RMA process. As much as I hate Apple the one nice thing with them is you would have never gone through this BS with them. You could have walked into an Apple store with your iPad, said "hey look at this light bleed, give me a new one" and they would gladly replaced it on the spot with a new one (usually a refurbished one). They still do a quick once over to check for water damage or other types of CID but as long as it checks out OK you are walking out of the store with a new device.
One last thing, I noticed in the screenshot from your original post they have "TF101" listed as the model number, must have been a typo or something, but I just found that interesting.
jordache16 said:
I am surprised they didn't at least give you a new charger out of the deal.
Snip...
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You're right, I was surprised too I would of thought they would of done a new charger just to cover their asses, because if this charger was to burst into flames then they would have a legal case on their hands and yes I would have no problem going down the legal route. I reported the issue and it's been into a repair centre they have supposedly cleared it and said that it was okay.
I know and understand a lot of people are having issues with the ANR's, random reboots and screen tearing but some people don't have them so they MIGHT have a hardware difference and thus able to make a minor change what fixes the issue. However light bleed can definitely be fixed so can the awful microphone recording, wi-fi sleep issue/bug which I assume is hardware because my software tells it NOT to do this. I'm waiting for an OTA but it seems to be taking forever and I can't even run test/beta builds because I'm in the UK so it takes a bit longer for me to see results than most Americans.
Yeah, I've spotted a hell of a lot of threads in regards to their RMA proceedure, Gary or Tien if any of you see this exact paragraph you might want to bring the RMA process up somehow in a meeting because it's costly for you having to do all of the shipping costs and also it pisses off your "Valued" customers which is really not a good thing.
I thought that was slightly odd that they listed it as a TF101, I just assumed the incompetent fool who did my "repair" made a mistake. ^_^ I was messing around on my cousins iPad yesterday and I never saw any light bleed, no screen tearing, random reboots, charger blocks burning up and the microphone is perfectly crystal clear which put's Asus's prime to shame
I just received a reply from my complaint form with the following:
Code:
Dear Mr. XXX
I am sorry to hear you are having such a bad experience with the repair and service.
I have thorougly read the topic on XDA and can't say that this is the normal procedure at the repair centre. Please allow us to apologise.
It is very understandable that you do not wish to go trough this procedure again, but the only advise I can give you is to book the device in for repair again.
Should you need any further assistance please let me know.
Kind regards,
ASUS Service Team
I've replied to their email mentioning my distrust in the repair center and mentioned/asked about if they can exchange the device for a TF700T with a small fee on top... let's hope they do this route as the TF700T looks like a much more finished product or lets say fixed.
Hyflex said:
I just received a reply from my complaint form with the following:
Code:
Dear Mr. XXX
I am sorry to hear you are having such a bad experience with the repair and service.
I have thorougly read the topic on XDA and can't say that this is the normal procedure at the repair centre. Please allow us to apologise.
It is very understandable that you do not wish to go trough this procedure again, but the only advise I can give you is to book the device in for repair again.
Should you need any further assistance please let me know.
Kind regards,
ASUS Service Team
I've replied to their email mentioning my distrust in the repair center and mentioned/asked about if they can exchange the device for a TF700T with a small fee on top... let's hope they do this route as the TF700T looks like a much more finished product or lets say fixed.
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Please keep us informed
Sent from my Galaxy Nexus using xda premium
It seems they don't have any form of exchange available currently.
Dear Mr. XXX,
I definitely understand that you have lost your trust in the repair.
However be aware that every repair centre can make mistakes and it not always easy for the engineers to duplicate the problem.
It is very likely if you will look at any other brands forum you will read similar experiences.
In regards to the cosmetic damage, this is unfortunately not covered by warranty. The test report shows that the WiFi and Microphone tests were passed ok. I am unsure why nothing was done about the light bleed, that's why I suggest to book the device in for another repair.
We don't have an exchange option in the UK.
If you wish to take this matter further I advise you to contact Trading Standards/Consumers Rights.
Our apologies for the inconvenience.
Kind regards,
ASUS Service Team
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I've been in contact with the service team since that reply and he's kindly given me the address to do a formal postal complaint to the ceo of the complaints department. As soon as I get another reply back I'm going to request a replacement charger/cable ASAP due to it's fire risk/health and safety and also because I can't connect my table to my computer, this actually means I can't even root my tablet so I can't use Titanium backup to restore.
I'll get a formal complaint written up soon and post it, they might of thought at first that I would give in fast and easy but no... I go right to the end!
Hyflex said:
I've been in contact with the service team since that reply and he's kindly given me the address to do a formal postal complaint to the ceo of the complaints department. As soon as I get another reply back I'm going to request a replacement charger/cable ASAP due to it's fire risk/health and safety and also because I can't connect my table to my computer, this actually means I can't even root my tablet so I can't use Titanium backup to restore.
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So just a small suggestion from someone who has worked in support (not with asus) before, requesting the contact information of "The CEO of" or "The President or" is just going to get an eye roll from the support staff. Your likely to have better luck going on the phone and asking to be escalated, repeatadly then sending a letter.
Also what is likely to happen, you send a letter to the CEO, whose assistant or secretary reads it and realizes it's a support case, who will then route it to a manager of the department, who will then assign it to someone on the support staff. The person you want to read it will probably never know it existed and it will just create a week or two delay in the process. If you need to file a formal complaint your likely to get a better response externally through a local consumer protection agency (or even the media). Of course I may just be cynical, and Asus may be a more responsible company then I'm used to dealing with.
Balur said:
So just a small suggestion from someone who has worked in support (not with asus) before, requesting the contact information of "The CEO of" or "The President or" is just going to get an eye roll from the support staff. Your likely to have better luck going on the phone and asking to be escalated, repeatadly then sending a letter.
Also what is likely to happen, you send a letter to the CEO, whose assistant or secretary reads it and realizes it's a support case, who will then route it to a manager of the department, who will then assign it to someone on the support staff. The person you want to read it will probably never know it existed and it will just create a week or two delay in the process. If you need to file a formal complaint your likely to get a better response externally through a local consumer protection agency (or even the media). Of course I may just be cynical, and Asus may be a more responsible company then I'm used to dealing with.
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I've called up 4 times and each time I ask for it to be escelated even higher they say everything has been done and that there was no one higher, I sent the letter off last week and there has been no reply what so ever so I'm going to give them a call again tomorrow if they don't do anything then I'll be going to contact Laksys about a full refund because it's just stupid.
I still have a consumer rights and trading standards options aswell. I'll keep updating this thread.
I e-mailed Laskys and got a reply earlier today, I'm not sure what to reply to them but I would of thought I am within my right to ask for a full refund because I'm having countless issues and I stuck it out to see if GPS could be resolved by a firmware patch, the product is faulty all over.
Dear Mr XXXXX
Thank you for your e-mail. I am sorry to hear you are having problems with your tablet.
We would not be able to offer you a refund at this time as Asus hold the warranty and they are delaing with your issues.
Kind regards
Ian
Laskys Customer Services
0844 892 0124
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How should I respond to this message?
Hyflex said:
How should I respond to this message?
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I'm not familiar with british consumer protection laws, but i'd say you have a contract with the seller, not with asus. So if they cannot fix the products faults within a reasonable amount of time (you should set a deadline by snailmail) or send it back faulty more than once, then i'd return it to them and demand a full refund.
Whatever happens between the seller and asus should not be of your concern. If they do not refund, get help from a consumer protection agency or a lawyer.
Another option would be to ask them if they would be willing to exchange the prime for an infinity (including a small fee from you).
gazpel said:
I'm not familiar with british consumer protection laws, but i'd say you have a contract with the seller, not with asus. So if they cannot fix the products faults within a reasonable amount of time (you should set a deadline by snailmail) or send it back faulty more than once, then i'd return it to them and demand a full refund.
Whatever happens between the seller and asus should not be of your concern. If they do not refund, get help from a consumer protection agency or a lawyer.
Another option would be to ask them if they would be willing to exchange the prime for an infinity (including a small fee from you).
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Click to collapse
Thanks for your reply, that is exactly what I thought, I'll read up on the right laws and acts to try and work it out.
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
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Click to collapse
Mine used to reboot once every couple of hours use, maybe once or twice a day? I've not had any issues after installing CM10 though, not one reboot in about a week!
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
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Click to collapse
The rebooting happens to alot of people. I doubt yours is a refurb. I read several tips about the reboots by turning off the location services etc and my reboots are down to like 1 a week. I would also say that if you have not issues then you definitely do not want to send it back. This forum is filled with people who sent a minor flawed tablet back only to end up with a much more flawed tablet. And it starts a cycle.
Shane_pcs said:
The rebooting happens to alot of people. I doubt yours is a refurb. I read several tips about the reboots by turning off the location services etc and my reboots are down to like 1 a week. I would also say that if you have not issues then you definitely do not want to send it back. This forum is filled with people who sent a minor flawed tablet back only to end up with a much more flawed tablet. And it starts a cycle.
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Yeah thats exactly what I don't want to due I could care less if the seals were broken becuase the unit I got was flawless.
stiggy2012 said:
Mine used to reboot once every couple of hours use, maybe once or twice a day? I've not had any issues after installing CM10 though, not one reboot in about a week!
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Click to collapse
Thanks for the advice I am going to root it when I get home.
Reboots are more often software or firmware related rather than hardware. Installing another ROM and kernel will probably fix your reboots, but if they do not then it is probably best to RMA because it is a more serious issue
I haven't had mine reboot, but I did get it to crash one time. I think I was to blame since I was in a game, switched out to calendar, back to game, chat, then youtube in quick succession.
I did read that people were making sure that Currents had background syncing disabled. I did that as soon as I turned on the device. Couldn't tell you if that was the sole purpose of me having trouble free operation with my unit. Good luck.
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
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Trying to eek by til December with my Nexus 6 as my ex-wife's kids are still on my AT&T plan and that is when there AT&T Next expires. I could get a new phone now with AT&T but I want a Pixel on Verizon.
My phone only lasts about 4~5 hours now and shuts off saying the battery is dead when it still has about 20% left. Guess it really doesn't!
Anyway I need a battery and I would prefer a factory Motorola battery but I'm not sure where the best place to get one is OR is I should be looking at something else.
Can someone give me some direction here? Thanks!
This belongs in the q&a section but eBay and amazon surely has them
Sent from my Nexus 6 using XDA-Developers Legacy app
Well obviously they have them along with TONS of fakes. I'm asking for a reputable place to buy one from that isn't going to burn my house down and kill my kids!
Nexus 6 Replacement Battery
Today, I’ve contacted Google Project fi before I order a replacement phone. My 18-months old N6 now only works with AC adapter plugged in after gotten worse for the last 5 weeks. Uggh! The Google CSA and I agreed that battery in my N6 is "dead". During the last minute, fervent research to 1) repair thru Motorola ($175 and up), or 2) myself, an electronic tech-retired ($30 or less), I found the following link:
https://forum.xda-developers.com/nexus-6/help/solution-phone-shutting-battery-empty-t3041226
After following that simple procedure, my phone NOW works without charger connected. (Hope this is the "fix" I was searching for the last several weeks.) Please give it a chance.
Few things I've considered inclining to $175 battery replacement by Motorola was N6 the BIGGEST screen and its initial cost of $600. BTW, least expensive Proj fi compatible phone is N5X at $249. Of many concerns: 1) Recent Samsung battery explosions; battery is very fragile item, same as my limb! 2) No OEM (Motorola) battery available at reasonable cost by third party; or trust eBay batteries? 3) Reliability of my phone, etc. These are my reasons toward repair by Motorola.
https://www.ifixit.com/Device/Nexus_6
http://www.batteryclerk.com/product...atteries.html?spid=CS-MXT110SL&aid=CSMXT110SL
UncleSam2-Nieces said:
Today, I’ve contacted Google Project fi before I order a replacement phone. My 18-months old N6 now only works with AC adapter plugged in after gotten worse for the last 5 weeks. Uggh! The Google CSA and I agreed that battery in my N6 is "dead". During the last minute, fervent research to 1) repair thru Motorola ($175 and up), or 2) myself, an electronic tech-retired ($30 or less), I found the following link:
https://forum.xda-developers.com/nexus-6/help/solution-phone-shutting-battery-empty-t3041226
After following that simple procedure, my phone NOW works without charger connected. (Hope this is the "fix" I was searching for the last several weeks.) Please give it a chance.
Few things I've considered inclining to $175 battery replacement by Motorola was N6 the BIGGEST screen and its initial cost of $600. BTW, least expensive Proj fi compatible phone is N5X at $249. Of many concerns: 1) Recent Samsung battery explosions; battery is very fragile item, same as my limb! 2) No OEM (Motorola) battery available at reasonable cost by third party; or trust eBay batteries? 3) Reliability of my phone, etc. These are my reasons toward repair by Motorola.
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Click to collapse
OK well that is interesting. I still bought a new battery but it didn't fix the "phone randomly shutting down" issue and reporting it was dead.
I did this and my phone instantly jumped from like 96% to 84% upon reboot. Curious to see if it fixes the random reboots now.
hi,
any new for 2018 recommended trusted placed to order real OEM EZ30 ?
tnx
mikek753 said:
hi,
any new for 2018 recommended trusted placed to order real OEM EZ30 ?
tnx
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Click to collapse
https://www.ebay.com/itm/New-Replac...-Nexus-6-XT1100-EZ30-3200mAh-US-/252907911062
I got that one a month ago. Came about half charged. Seems to be OEM. Still getting battery temp readings.
Good capacity measurements from accubattery. Phone easily lasts twice as long as before and no longer shuts off at 15-20% or when taking pictures / using the flash.
Seller forgot to include tools, but a steak knife worked real well to pry the back enough to stick some credit cards in.
@ziddey I have received the same battery, but I have not replaced yet.
The electric connector points to the opposite direction.
Can you confirm that if I bent it it will fit?
kdoggy said:
OK well that is interesting. I still bought a new battery but it didn't fix the "phone randomly shutting down" issue and reporting it was dead.
I did this and my phone instantly jumped from like 96% to 84% upon reboot. Curious to see if it fixes the random reboots now.
Click to expand...
Click to collapse
Try to "hard calibrate" it by booting into "bootloader" mode using rooted "Rebooter" apk from Playstore and scrolling to "Bootloader Logs" page using Vol- button. Then hold "Power Button" for 15sec until phone turns off and then back on (Google splash screen) and then release button.
https://m.aliexpress.com/s/item/32838238920.html?spm=a2g0n.search-cache.0.0.c36ebebB1zlCb
https://m.aliexpress.com/s/item/32827450042.html?spm=a2g0n.search-cache.0.0.275c890e6bzNR8
Which of the products on the link can be taken?
HueyT said:
Try to "hard calibrate" it by booting into "bootloader" mode using rooted "Rebooter" apk from Playstore and scrolling to "Bootloader Logs" page using Vol- button. Then hold "Power Button" for 15sec until phone turns off and then back on (Google splash screen) and then release button.
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Click to collapse
I have tried this method several times, unfortunately it has not been a solution. Do you have any other suggestions for this problem?
McMannes said:
https://m.aliexpress.com/s/item/32838238920.html?spm=a2g0n.search-cache.0.0.c36ebebB1zlCb
https://m.aliexpress.com/s/item/32827450042.html?spm=a2g0n.search-cache.0.0.275c890e6bzNR8
Which of the products on the link can be taken?
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Click to collapse
Neither. I would buy through Amazon if you're in USA as easy return can't be beat. AliExpress is Chinese seller who frequently sells fake or exaggerated battery capacity.
https://www.ebay.com/itm/polarcell-...054969?hash=item56a71f9f79:g:PucAAOSwW6BaOic8
HueyT said:
Neither. I would buy through Amazon if you're in USA as easy return can't be beat. AliExpress is Chinese seller who frequently sells fake or exaggerated battery capacity.
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Click to collapse
I live in Turkey. Unfortunately, amazon does not send the batteries. Could you recommend product from Aliexpress site?
McMannes said:
I live in Turkey. Unfortunately, amazon does not send the batteries. Could you recommend product from Aliexpress site?
Click to expand...
Click to collapse
Then take a chance and try one as who knows what's real and what's exaggerated. No idea which is good from China. Maybe EBay from England or EU?
I recently bought a battery from this UK ebay store https://www.ebay.co.uk/itm/Genuine-...948627&hash=item4aff403767:g:TyUAAOSwr7ZW6plm
It says they are refurbished but I took a chance. I've been running the new battery for a couple of weeks now and it's been close to perfect.
Ordered the one nemanja066 linked. Should arrive within the next week. If the battery fixes my issues, I may have a Pixel 2 xl collecting dust!
nemanja066 said:
https://www.ebay.com/itm/polarcell-...054969?hash=item56a71f9f79:g:PucAAOSwW6BaOic8
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I bought this battery today from your link. I hope the battery will be nice. Do you think the new battery will solve the problem of random shutdown?