[Q] Volume Rocker Switch Issues - TouchPad General

I received a HP Touchpad yesterday evening and it seems to have developed a fault with the volume rocker switch (already!)
Applying pressure to the "increase volume end (IV)" produces an audible click and the switch yields to the pressure moving towards the case slightly. When applying pressure to the "decrease volume end (DV)" the switch does not yield and there is no audible click.
At rest the switch does not appear to be 'stuck in' at the DV end.
Because of this, when pressing the (working) IV end of the switch, the volume counter increments or decrements randomly (I'm guessing because the DV end is still engaged).
Has anybody else seen anything like this or can anyone offer any suggestions?
Ta!

Sounds like a defective unit...
Call HP... at least with other gear, they have pretty decent support...

I notice that pushing the switch unit physically up seems to sort the problem albeit briefly. As I got this at the knock down price I'd be concerned that HP wouldn't be able to find me a replacement if I report it faulty. I wonder if it might be better just to live with it for a while...

I have the same exact hardware problem, though I never turned the TouchPad on to see the effects
Update: I spoke with HP Customer Service and they agreed it was defective but were unable to offer me a replacement because they didn't have any in stock. I was told to contact Tech Support and given a live chat link (remove the '~' since I can't post links yet):
http~://portal.hpwebos.com/wps/portal/forms/lmichat?rg=NA&lg=en&lang=en&cc=us
Here I was given two options:
If your device is in warranty then you can choose the Repair and Return with Box option at no charge. We’ll send you an empty box with a prepaid label in which to return your tablet to our repair facility.
The process takes 7 to 10 business days from the date you ship your device. After repairs are made, your device is returned to you using 2-day air.
In addition, we have a premium option that is faster. We can send you the empty box overnight. Then the turnaround from the date you ship your device is 5 to 7 days. There is a fee of $29 for this premium repair option.
I asked for a new unit to replace my defective one, eventually got escalated, and was called back the next day.
The rep assured me that any replacement unit would be in 'like new or better condition' and offered "Advance Exchange" - where I receive a shipment containing both a replacement TouchPad and a return box for the defective device. The "Advanced Exchange" service has some associated charges, but those were "negotiable" and the rep waived them. I was asked to provide credit card information for a ~$300 hold until the defective device returns, I objected, and it was kindly reduced to a $1 hold (though surely they reserve the right to charge the full amount if necessary).
Hope everything turns out well.

Same problem here, and it's only getting worse. I've already endured one warranty return on a TouchPad...I'm getting pretty sick of this. Maybe I'll use that anger to bargain for a free advanced exchange.

brownbanana said:
The rep assured me that any replacement unit would be in 'like new or better condition' and offered "Advance Exchange" - where I receive a shipment containing both a replacement TouchPad and a return box for the defective device. The "Advanced Exchange" service has some associated charges, but those were "negotiable" and the rep waived them. I was asked to provide credit card information for a ~$300 hold until the defective device returns, I objected, and it was kindly reduced to a $1 hold (though surely they reserve the right to charge the full amount if necessary).
Hope everything turns out well.
Click to expand...
Click to collapse
I just achieved this as well. I used my previous bad build quality history as fodder for negotiation, but it seems they are fairly quick to knock off the fees if you just ask.

Related

Dock for cheap $110

Newegg is dumping the dock for $110 (no longer $99). Time for TF2.
ASUS TF101 Docking Station with Keyboard and Built-in Battery for Transformer Tablet
and 2 months ago I was called crazy for suggesting that a fair price is $110... I estimated the parts from OEM less than or equal to $83(no R&D or profit). $99 is exceptional. I'll get one ASAP, not sure how long they will be in stock.
Just ordered mine. I was waiting for the price drop to pull the trigger. Thanks!
Digitaldreamer7 said:
Just ordered mine. I was waiting for the price drop to pull the trigger. Thanks!
Click to expand...
Click to collapse
Hope you get a B70 or above. Some retailers like Fry's offer price matches for even online prices. Might have to check out if they have a B70 or up.
xuser said:
Hope you get a B70 or above. Some retailers like Fry's offer price matches for even online prices. Might have to check out if they have a B70 or up.
Click to expand...
Click to collapse
What's wrong with the ones below B70?
For peez in CA, randomly check amazon. I got it for 99 with no tax and free shippinh. Amazon prices changes all the time so you have to track the item. Newegg charges tax for us in CA
Digitaldreamer7 said:
What's wrong with the ones below B70?
Click to expand...
Click to collapse
www.transformerforums.com/forum/asu...former-battery-drain-facts-real-solution.html
ASUS Transformer Battery Drain - FACTS and the REAL SOLUTION
While I happen to have avoided any issue with my ASUS Transformer Keyboard Dock (B50K) - in terms of the Battery Drain Problems a number of folks have reported in other threads...when I visited my brother this past weekend out of state, I learned he had the battery drain problem (B60K).
This prompted us to both call the U.S. ASUS Support Number at (888) 678 - 3688 together for a solution.
Here, we requested to speak to a supervisor, and indicated (respectfully to the original person answering the call), that I wanted to know additional details on the problem that only a Supervisor at the Center might know. I was immediately switched over to a Supervisor, who was not hesitent to disclose the facts.
We learned more in 15 minutes more than all the posts read in all the threads on this topic combined. There has also been plenty of misinformation, which is why we wanted to make sure and share:
1) There are B50K, B60K, and earlier Keyboard Dock units which contain a chipset that simply does not support the firmware setting in the latest keyboard dock update. It comes down to what chipset was installed in the Keyboard Dock hardware itself when it was constructed.
2) This means that no matter how you set the "MobileDock Battery Saving Mode" setting (checked or not), the keyboard dock battery will not go into "sleep mode"...period. It is not something that can be addressed/corrected with firmware.
3) Based on the results of facts #1 & #2, everyone with a Keyboard Dock will either will have a problem or will not - there is nothing in-between. It does not matter where you bought it, or what model (B50K or B60K) you have - either you unit is immune or has the problem. [Note: this is consistent with the varied reports of different models - some have the problem and some don't]
4) If you have a keyboard issue (which can be confirmed easily by checking the MobileDock Battery Saving Mode in the Settings menu - under Screen), turning off the unit to standby, and then pressing any key to try to "wake up" the unit), and any keyboard touch starts up the connected tablet...you have a defective Keyboard Dock unit. If it stays off - congrats - your battery drain issues should be non-existent - assuming that you are running the latest keyboard firmware from last month or else upgraded recently to Android v3.2. Both updates contained the firmware corrections to assure proper battery operations with the proper chipset in the Dock.
5) If you determine that you have a defective unit based on Fact #4, the good news is there is good news. ASUS klnows about the problem and will repair the units under warranty. This is a relatively painless process of calling the Support number, telling them you have the keyboard drain problem, and following the RMA return process (they e-mail instructions to you - not complicated at all).
6) The "repair" itself is actually not even a repair - its a 15-minute chip replacement and subsequent test process, and then they ship it back to do at their cost. The repair itself is also a warranty (free) service. Make sure when you ship it that it is well protected from damage. It does not need to be shipped with the original box or packing contents.
7) The turnaround time on the chip replacement repair is estimated at 10-14 days - counted from the date they receive your unit. You can ship it any safe way you wish...we chose to speed up the process a bit with FedEx ground (2 day service). FedEx Ground cost him $9.50...and they will get it the day after tomorrow - that is when the "clock starts" for his RMA service. The Supervisor indicated they have turned them around in as little as a week, but do not want to set "unrealistic expectations". As stated earlier, the Supervisor was very open, informative, and helpful in this process.
The fact that this call experience was prompt and virtually pain-free (other than the inconvenience of not having the unit for a short time). The ASUS Support experience we received was very, very good.
For anyone wanting to resolve their battery drain problem, I recommend they proceed to call and follow the RMA return process through ASUS. This assures the correction.
My dock is a B60 and I haven't had a single problem with it. I've done the test and it passes. Only time I had a battery drain issue was because of a "stay awake" setting.
ParadingLunatic said:
My dock is a B60 and I haven't had a single problem with it. I've done the test and it passes. Only time I had a battery drain issue was because of a "stay awake" setting.
Click to expand...
Click to collapse
Me too. My B6O has been great, way better than my B5O.
But, people on this forum reported they have B6O docks which still have problems. These are some reliable folks. It is covered in another thread, but it depends on factory the B6O dock was manufactured in...
xuser said:
www.transformerforums.com/forum/asu...former-battery-drain-facts-real-solution.html
ASUS Transformer Battery Drain - FACTS and the REAL SOLUTION
While I happen to have avoided any issue with my ASUS Transformer Keyboard Dock (B50K) - in terms of the Battery Drain Problems a number of folks have reported in other threads...when I visited my brother this past weekend out of state, I learned he had the battery drain problem (B60K).
This prompted us to both call the U.S. ASUS Support Number at (888) 678 - 3688 together for a solution.
Here, we requested to speak to a supervisor, and indicated (respectfully to the original person answering the call), that I wanted to know additional details on the problem that only a Supervisor at the Center might know. I was immediately switched over to a Supervisor, who was not hesitent to disclose the facts.
We learned more in 15 minutes more than all the posts read in all the threads on this topic combined. There has also been plenty of misinformation, which is why we wanted to make sure and share:
1) There are B50K, B60K, and earlier Keyboard Dock units which contain a chipset that simply does not support the firmware setting in the latest keyboard dock update. It comes down to what chipset was installed in the Keyboard Dock hardware itself when it was constructed.
2) This means that no matter how you set the "MobileDock Battery Saving Mode" setting (checked or not), the keyboard dock battery will not go into "sleep mode"...period. It is not something that can be addressed/corrected with firmware.
3) Based on the results of facts #1 & #2, everyone with a Keyboard Dock will either will have a problem or will not - there is nothing in-between. It does not matter where you bought it, or what model (B50K or B60K) you have - either you unit is immune or has the problem. [Note: this is consistent with the varied reports of different models - some have the problem and some don't]
4) If you have a keyboard issue (which can be confirmed easily by checking the MobileDock Battery Saving Mode in the Settings menu - under Screen), turning off the unit to standby, and then pressing any key to try to "wake up" the unit), and any keyboard touch starts up the connected tablet...you have a defective Keyboard Dock unit. If it stays off - congrats - your battery drain issues should be non-existent - assuming that you are running the latest keyboard firmware from last month or else upgraded recently to Android v3.2. Both updates contained the firmware corrections to assure proper battery operations with the proper chipset in the Dock.
5) If you determine that you have a defective unit based on Fact #4, the good news is there is good news. ASUS klnows about the problem and will repair the units under warranty. This is a relatively painless process of calling the Support number, telling them you have the keyboard drain problem, and following the RMA return process (they e-mail instructions to you - not complicated at all).
6) The "repair" itself is actually not even a repair - its a 15-minute chip replacement and subsequent test process, and then they ship it back to do at their cost. The repair itself is also a warranty (free) service. Make sure when you ship it that it is well protected from damage. It does not need to be shipped with the original box or packing contents.
7) The turnaround time on the chip replacement repair is estimated at 10-14 days - counted from the date they receive your unit. You can ship it any safe way you wish...we chose to speed up the process a bit with FedEx ground (2 day service). FedEx Ground cost him $9.50...and they will get it the day after tomorrow - that is when the "clock starts" for his RMA service. The Supervisor indicated they have turned them around in as little as a week, but do not want to set "unrealistic expectations". As stated earlier, the Supervisor was very open, informative, and helpful in this process.
The fact that this call experience was prompt and virtually pain-free (other than the inconvenience of not having the unit for a short time). The ASUS Support experience we received was very, very good.
For anyone wanting to resolve their battery drain problem, I recommend they proceed to call and follow the RMA return process through ASUS. This assures the correction.
Click to expand...
Click to collapse
Wow that's bad...
Mine just got here today it's a B80
The dock is not $99 anymore.
This also means B70 or higher don't has this problem ?
gls9 said:
The dock is not $99 anymore.
This also means B70 or higher don't has this problem ?
Click to expand...
Click to collapse
Thanks! I just checked Newegg and updated the price shown here to $110.
Totally Unnaceptable
I'm canceling my order right now, yesterday I bought mine online for $99 plus S&H + tax. This is absolutely ridiculous to just play Russian roulette with an overpriced product!. I love my tf101, but there is no way I'm spending money just to guess with, 10-14 days of processing time, I rather pass.
Asus quality control is really disappointing.
NewEgg has now discontinued both the TF101-A1/B1 tablets, & the TF101 keyboard dock. :-( They are also currently out of stock on TF201's & keyboard docks. :-(
Sent from my Transformer TF101 using Tapatalk
jrsalda said:
I'm canceling my order right now, yesterday I bought mine online for $99 plus S&H + tax. This is absolutely ridiculous to just play Russian roulette with an overpriced product!. I love my tf101, but there is no way I'm spending money just to guess with, 10-14 days of processing time, I rather pass.
Asus quality control is really disappointing.
Click to expand...
Click to collapse
Where did you buy it online?
Sent from my PG86100 using xda premium
ITS BACK IN STOCK now i just need to find $110 under my couch or something
Even cheaper in Melbourne (68 bucks at Harvey Norman)
Hi,
I bought my dock at Harvey Norman in Melbourne on Dec 29th for 68 Aussie dollars (1 AUD is about 1 USD)
and is there anywhere in the USA I can get them for $70?
http://www.shopblt.com/cgi-bin/shop...011002005009_BGF0921P.shtml&order_id=!ORDERID!
http://www.cometsupply.com/mp/ASUS/pm/ASUEPCTFDOCKING/r/gg/

[Q] Faulty Samsung Galaxy S2

I bought a brand new Galaxy S2 in December 2011 and have been enjoying it for a week till I found an Audio jack issue. The issue must have been there right from the moment I unboxed the phone, as I didn't find time to test all features of the phone in a week time. wherein if I remove the ear phones, loud speaker won't work. Later, when I took the phone to service centre, they concluded that the audio jack wasn't triggering the ear-phone removal signal.
Since it was a brand new phone, I demanded a replacement at the service centre. But they refused a replacement, stating some unwritten policy, that phone's life exceeded 15 days from purchase date (since I ordered the phone online, it took me 7 days to get delivered + 7 days of owning it without knowing the issue + weekends). I called up the zonal manager and he too refused for a replacement but promised me to replace the mother board of the phone.
Since I insisted that the repairing work at factory is different from service centres in terms of ESD safety, he promised me that I can be present personally while the service engineer repairs the phone. He also promised that Samsung service centres are at par with the factory standards. Without an option, I had to agree for a repair on a brand new phone for no mistake of mine. When the service engineer was repairing the phone, the front desk people were roaming inside the service area (inside ESD safe zone marked with yellow lines) without ESD safe slippers or bands. I was harassed for quoting that they are not following ESD standards. Having worked in an electronic manufacturing industry for years, I know that moving inside an ESD safe zone may spoil the electronic components in long run. For having said that I was harassed badly by the service manager. When I brought this to zonal manager's notice, he promised me that there won't be any fault in the future. I demanded his promise in a written format but he refused. As any other citizens of this country (with very weak consumer protection), I have been living with the phone happily but not for long
After 5 months, on a Tuesday morning the phone is completely dead and wouldn't boot up while the battery if fully charged. Last known usage was on Monday night when I hooked up the phone to the charger before going to sleep. I still remember that I woke up from my sleep to plug out the phone from wall charger as soon as I heard the charge-full beep. Next day morning, the display wasn't coming up.
Diagnosis from my end:
1. Removed and re-inserted the battery. Doesn't boot.
2. Press and hold the power button for a minute after removing the battery. Doesn't boot.
3. The phone doesn't get into recovery mode.
4. Swapped batteries from my friends phones and still it doesn't boot. But my phone's battery worked in their phone.
I strongly believe it's due to the board replacement undertaken outside factory without following ESD standards or due to the replacement board itself which I suspect to be a re-furbished one. This time I didn't want to give up and demanded a fresh replacement phone but the service manager disagreed again. So, I wrote to the Samsung CEO desk and they are dealing with the case for the past 10 days without much progress.
Kindly give your suggestions if I should continue to live with a faulty phone after paying 30K or get a replacement phone since it's a factory fault. Also, suggest me if I could approach consumer court for all the losses (precious data, loss of peace and all the hardships I'm undergoing).
Thanks in advance.
Deva
Well. Sounds like hardware issue. Could be a lemon, could be a refurbished phone. It should be covered under 1 year warranty anyway, so just take it back and ask them to repair it.
Btw, this should be in the Q&A section.
hmyoo1 said:
Well. Sounds like hardware issue. Could be a lemon, could be a refurbished phone. It should be covered under 1 year warranty anyway, so just take it back and ask them to repair it.
Click to expand...
Click to collapse
I have already visited the service and they are ready for a repair. Since the phone has underwent a main board replacement very soon after purchase and again the service centre says a board replacement needs to be done now for the boot issue, is it unfair to ask for a fresh phone instead of repeated repairs? and who knows, after another 5-6 months (post warranty) if the phone comes up with another board fault, I will have to pay the board cost from my pocket. All this for a lemon I've got.
pdydeva said:
I have already visited the service and they are ready for a repair. Since the phone has underwent a main board replacement very soon after purchase and again the service centre says a board replacement needs to be done now for the boot issue, is it unfair to ask for a fresh phone instead of repeated repairs? and who knows, after another 5-6 months (post warranty) if the phone comes up with another board fault, I will have to pay the board cost from my pocket. All this for a lemon I've got.
Click to expand...
Click to collapse
Unfortunately there's nothing more you can do. It depends on the shop that you purchased from, but usually if the phone is found to be faulty within a week or two, they will replace with new one. But, obviously for you it's well past that.
After almost 15 days of struggle, I managed to get 3 months of extended warranty for the product.

Slow charging issues???

I'm starting this thread in hopes some people will read this and realize some of the issues they may be having with slow charging are actually hardware related and not rom related. I had my phone preordered which meant I got one of the earlier models, whether or not this makes a difference, I don't know but it's worth mentioning.
I tried many different cables, and charging units as well as the white OEM 2.0A charger and white cable that came with the phone. Same result everytime. 6-8 hour charge time from 10% to full. Even worse with my gorilla gadgets 6200mA battery. Anyways, I looked into the issue and found some apps that would report the charging mA value. Mine was always reporting 1698 from the stock charger/cable, and variances around that from others. Not the same issues others were having reporting low numbers and whatnot, so I began to think the issue was deeper rooted than the battery/chargers.
I took the plunge and contacted Samsung via the chat system on there website. I explained everything to the tech. He said I would need to factory reset before we could go any further. I jumped through his hoops and got a service ticket and free shipping. I restored my phone to stock and sent it in hoping they wouldn't find some sort of damage and claim it was my fault. I've kept the phone in an otterbox the entirety of it's life and take care of my stuff. I should also add that I bought the phone the end of Nov and they said I was under warranty. Not how that worked, but I'm glad they said it was.
I've now received confirmation that they replaced 3 components(via the online ticket system).
*01//2014//11:51:16//0001773863//Telephone//ASC*
1//2014 10:50 AM-: The unit is shipped.
*01//2014//11:51:15//0001773863//Telephone//ASC*
1//2014 10:50 AM-: No hold amount
*01//2014//10:35:46//0001773863//Telephone//ASC*
1//2014 9:35 AM-: QC Pass.
*01//2014//10:30:58//0001773863//Telephone//ASC*
scratches on rear
*01//2014//08:38:21//0001773863//Telephone//ASC*
1//2014 7:37 AM-: The unit has left the technician. SOLUTION: Replaced Component - Replaced Component - Replaced Component
*01//2014//08:37:20//0001773863//Telephone//ASC*
1//2014 7:37 AM-: The Unit did not pass Quality Assurance Check.
*01//2014//08:37:05//0001773863//Telephone//ASC*
1//2014 7:36 AM-: The unit has left the technician. SOLUTION: Replaced Component - Replaced Component - Replaced Component
*01//2014//08:35:55//0001773863//Telephone//ASC*
1//2014 7:35 AM-: The Unit did not pass Quality Assurance Check.
*01//2014//11:51:47//0001773863//Telephone//ASC*
1//2014 10:50 AM-: The unit has left the technician. SOLUTION: Replaced Component
*01//2014//08:33:53//0001773863//Telephone//ASC*
1//2014 7:33 AM-: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
Click to expand...
Click to collapse
Just wanted to put this out there to add the wealth of info available, because I figure someone might find this useful.

Ghost touch when on battery power

My Moto G4 was impacted with ghost touch while on battery power. For those of you who have experienced ghost touch know it makes the phone utterly useless. I took many steps to resolve this issue without a warranty claim. I tried the useless calibration apps. I factory reset. I even tried a third party ROM. Nothing seemed to change the aforementioned defect. My last resort was the warranty claim. The claim process was much quicker than I anticipated. The website and the chat line seem to be completely useless, but agents on their toll free number are very helpful. After speaking to an agent for about five minutes a return shipping label was emailed to me. Although I had to provide my own Packaging I was pleased to find the return label was Express overnight shipping. I was reluctant to Resort to warranty claim after reading threads on other websites, some had complained of months of warranty claim time. I am pleased to report that within 24 of receiving my defective phone I received an email stating a replacement phone was being shipped out overnight express delivery. I will admit the experience with my Moto G4 has made me apprehensive about purchasing another Motorola device, but after such a very quick result with their warranty department I may again consider Motorola devices in the future.
This is great, it confirms what I've thought about Motorola's warranty for a while.
For those of you who need to know, even if you unlock your bootloader if issues like this pop up you can STILL RETURN the phone for a replacement. This was an issue with the X Pure but if there is a hardware defect with the phone, Motorola will replace it, regardless of bootloader state!
I found a way to work around ghost touch ...First of all don't turn your brightness all the way up, for some reason this triggered the ghost touch while on battery ...Also you can try to use another charger ..For some reason i stopped getting ghost touch when i switched to a normal charger then went back to the turbo charger that came with it ...No ghost touch for three days now so I'm happy

A green vertical line on the screen. Bad screen?

A vertical green line appears on my phone tonight. Just got my phone a little bit over a month. Can I go to tmobile store to exchange one? When I use Dead pixel test to check, i couldn't see anything.
Link to the pictures
https://imgur.com/a/ZpWDc
Yes, take it to T-Mobile to exchange. LG will probably tell you to as well. People have been exchanging their phones because of uneven panel lighting since the debut (something LG won't cover under warranty), T-Mobile should have no problem doing an exchange for an obvious defect like this.
If you want to make sure it's not an overlay or something (shouldn't be, reasonably sure the lockscreen can't be overlaid bcos security), reboot the phone and see if it still shows up during booting. Alternatively, try getting into recovery and see if it shows up there. Looks like a wonky panel to me, though.
Thanks. Will tmo try to blame the user and not to exchange one? Just curious and get ready for any unexpected situation.
I had mine replaced when I had a single light line down the centre no questions asked.
Replacement is great- screen is perfect (to me anyway!)
zrzhu said:
Thanks. Will tmo try to blame the user and not to exchange one? Just curious and get ready for any unexpected situation.
Click to expand...
Click to collapse
I don't know how they could. It's extremely difficult to damage a plastic-substrate display panel, that's one of their main benefits; you'd pretty much have to open the phone up and physically go at it.
If your digitizer is intact and the waterproofing isn't compromised (not that they'll have a way on-site to even check the latter), you should have no issues.
Thanks everyone. I'll report back.
Update: Tmobile twitter customer service rep wants to charge me $20 + tax for the warranty exchange. Did you guys get charge for the fee?
zrzhu said:
Thanks everyone. I'll report back.
Update: Tmobile twitter customer service rep wants to charge me $20 + tax for the warranty exchange. Did you guys get charge for the fee?
Click to expand...
Click to collapse
I exchanged in store but if you have to do it online, see if there is someone above them who might waive that fee.
Sent from my LG-H932 using Tapatalk Pro.
Possible "fix"
Saw this post like a year ago and now I want to help .I got the same issue, green thick line one the middle of the screen.Unfortunately I was not able to replace it.sometimes the line is there and sometimes not i did not know why it shows up and dissapears from time to time Aaand..... Recently i found out that it dissapears when my phone completly runs out of battery and the only leftover is thin burnd out line of pixels (not completly burned out, burnd out like normal oled screen) again, its not a fix the line will usually come back after a month or 2 or 3. But then i just drain my phone to 0%. Works for meI cant guarantee anything but its worth trying.

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