Related
Ok so a few days ago I noticed that my touchpad had small crack near the right speaker and I thought nothing of it. couple of days later I looked at again and it seemed bigger (now im starting to worry!) and I checked out the forums here and noticed that ALOT of touchpads were having this issue. I called up HP yesterday and they said they will fix it for free and a box will be sent to my address. The next day ups dropped off a box at my door (Really fast shipping I guess!) I packed it up in the box and everything and called ups to schedule a pickup and the guy came the same day (must love his job, lol). HP said about a week until I get it back (and all for free!).
I did not try to make the topic that long, sorry.
The moral of the story was if your touchpad is cracking dont just deal with it, it will get worse overtime and before you know it you will be out of warranty with a messed up touchpad. So take advantage of the warranty and be happy once again. Anyways what are you going to do while your waiting for ics ?
ourtut said:
Ok so a few days ago I noticed that my touchpad had small crack near the right speaker and I thought nothing of it. couple of days later I looked at again and it seemed bigger (now im starting to worry!) and I checked out the forums here and noticed that ALOT of touchpads were having this issue. I called up HP yesterday and they said they will fix it for free and a box will be sent to my address. The next day ups dropped off a box at my door (Really fast shipping I guess!) I packed it up in the box and everything and called ups to schedule a pickup and the guy came the same day (must love his job, lol). HP said about a week until I get it back (and all for free!).
I did not try to make the topic that long, sorry.
The moral of the story was if your touchpad is cracking dont just deal with it, it will get worse overtime and before you know it you will be out of warranty with a messed up touchpad. So take advantage of the warranty and be happy once again. Anyways what are you going to do while your waiting for ics ?
Click to expand...
Click to collapse
It's true. When mine first started cracking I didn't think anything of it but then the crack went right up to the bezel and part of the case started chipping away. HP sent me a box (got here 2 days after I talked to them so really fast) and sent it away yesterday. I'm expecting it back by this time next week or next monday. Not too long to go without a tablet.
If you bought your touchpad new, they will give you a refurbished unit. Either fixing it or replacing the touchpad, you will get the crack again. Thats what HP said to me!
They sold every single touchpad from there inventory and have none left.
osaeed said:
If you bought your touchpad new, they will give you a refurbished unit. Either fixing it or replacing the touchpad, you will get the crack again. Thats what HP said to me!
They sold every single touchpad from there inventory and have none left.
Click to expand...
Click to collapse
I assume that they put new glass/back cover on though. That's what Apple does with iPhones. But did they really tell you that no matter what you're going to get cracks again?
yeap. The hp specialist said that cracks may occur once again, so please handle the device with care.
You could send them an email and tell them you have cracks (providing with pictures) and they might give you a free touchpad case.
For $250 (which i purchased) its not a terrible tablet to start playing with. I wasnt shocked by hp's build quality. There hw quality is horrible.
If i have paid $599 then I'd take action.
I paid $150 for mine because I got it right from the store during the fire sale. Even if it was only $10 I still expect the damn thing to hold together. If it cracks again I'll be sending it back and angrily sending them an email.
Yeah a lot of people seem to be having this problem. I also read that even putting a case on it doesn't really help. Hopefully I don't get it. It's pretty annoying having to send it back and waiting to get it back when there's so much going on with new roms and everything you don't wanna miss out on.
my wife's TP has cracked by both speakers, so I'm debating sending it back. My TP has held up. I'm just reluctant to send it back cause it works very well and If it get's replaced with a refurb, you never know what issues you can get.
Panhandle said:
my wife's TP has cracked by both speakers, so I'm debating sending it back. My TP has held up. I'm just reluctant to send it back cause it works very well and If it get's replaced with a refurb, you never know what issues you can get.
Click to expand...
Click to collapse
What I did was put super glue and make sure you get the clear one. I put a two drops and held the speaker plastic to its original location and it secured it. However, because I was using my sleeve, the tiny hairs and fabric caught on the glue and its all hairy LOL.
Still its very solid and hast cracked any more. Make sure you wear gloves and make sure the area is clean. once you get it dried, it will look like it never cracked.
osaeed said:
What I did was put super glue and make sure you get the clear one. I put a two drops and held the speaker plastic to its original location and it secured it. However, because I was using my sleeve, the tiny hairs and fabric caught on the glue and its all hairy LOL.
Still its very solid and hast cracked any more. Make sure you wear gloves and make sure the area is clean. once you get it dried, it will look like it never cracked.
Click to expand...
Click to collapse
Why do that and risk voiding your warranty?
ourtut said:
Why do that and risk voiding your warranty?
Click to expand...
Click to collapse
why should I risk of sending to hp and get a refurbished unit instead of new?
cracks may happen again when replace the housing.
My TP also has a crack near speaker and I am planning to send it to HP. Do I have to uninstall the android on it before sending ?
Tsureshraj49 said:
My TP also has a crack near speaker and I am planning to send it to HP. Do I have to uninstall the android on it before sending ?
Click to expand...
Click to collapse
It is probably the best thing to do ( even tho they went open source and they are discontinued). For reference I uninstalled android with the ACMEUninstaller and restored web os.
My friend got his replacement 2 weeks ago and it already cracked. I just put a piece of tape over mine and called it a day.
how long has the turn around been for everyone?
also have you been getting back yours with a new back or a referb
thanks!
i thought about sending mine in but i know its gonna happen again no matter what so there is really no point. Maybe ill send it in right before my warranty is over. It worries me though cause i can actually pull the plastic away since its detached completely on the one side.
Someone needs to make a third party back that we can replace our current one with easily. They would make a killing. Plus I would kill to have an HP Touch pad with a white back.
Cubicsilver said:
My friend got his replacement 2 weeks ago and it already cracked. I just put a piece of tape over mine and called it a day.
Click to expand...
Click to collapse
Thats what I would do myself. If it's gonna crack again why send it back and be without it? Tape for me.
I have had my 32g in a case since day one and not had any issues with cracking(and my 2 year old seems to think this is her tablet), though I know 2 different people with the 16g that had cracking issues. Both of them had excellent experiences with HP also.
I have to wonder how long that gracious customer service is going to last now...
I received my touchpad a couple weeks after the firesale (if I remember right), and it eventually developed a crack by one of the speakers. I'm talking about just a few weeks ago. If it pulls free I will just use superglue to fix it.
I can imagine HP's fix is simply to put a new housing on the unit, that will eventually end up cracking again. Mine's been in the HP case since I started using it, so it's not like taking care of it will prevent the crack, or cracks.
Hi,
Is anyone elses Prime have problems with creeky, lifting glass either to the right of the charger slot or the area with the volume adjuster? I don't want to send it to Asus to have it "Repaired" just for having creeky glass but I'm tempted (I can't send it back to Gamestop as I live in the UK). Do you think blasting it with a heat gun/Hair Dryer and pushing down on it will fix it?
Thanks, and nice forum .
ya I also have it next to the volume thing and near my camera I don't know if I should return it or send it to get repaired.
Not so far... Mine has no problems at all.
Was it this way when you received it?
Just noticed this yesterday to the right of the Volume control on mine. This is my second Prime as the first one had a faulty MicroSD slot but no other defects. I wonder if I can take it back to Gamestop (again) or will I have to deal with ASUS directly.
dmaple5495 said:
Not so far... Mine has no problems at all.
Was it this way when you received it?
Click to expand...
Click to collapse
It wasn't anywhere near as bad, at least not to the right of the charger slot. It is about a 2" by 1.5" rectangle that goes down by about 1 or 2mm when pushed down on it. I said if it gets any worse I'll send it to ASUS but I don't want to spend up to weeks without it because of this.
Do you reckon attempting to heat the adhesive with a hair dryer could cause damage to the screen/glass?
I have it too!
Just wanted to let you know that I also have the same issue. I noticed it first by the 2 inch section of bezel to the right of the dock arrow, and just noticed it by the volume keys after you pointed it out to me. I have pondered exchanging it with Best Buys, but I wondered if this was unreasonable. Any fixes or suggestions anybody? Thanks!
BrianMigs said:
Just wanted to let you know that I also have the same issue. I noticed it first by the 2 inch section of bezel to the right of the dock arrow, and just noticed it by the volume keys after you pointed it out to me. I have pondered exchanging it with Best Buys, but I wondered if this was unreasonable. Any fixes or suggestions anybody? Thanks!
Click to expand...
Click to collapse
I noticed it to the right of my charger port a week or so ago.
Makes a light creak noise when pushing on it. Not an area I really touch, but annoying all the same. Living in Australia, not going to RMA (yet at least), and can't send it back to B&H anyway.
Havn't noticed it get any worse.
How long would an RMA from Asus take? I would prefer to do an in-store exchange, but none of the Best Buys around me have Primes in stock. Also, what store is B&H? It doesn't sound familiar.
I thought it was only me having the problem to the right of the charger port. In this case it's probably a widespread issue that's due to there being no support underneath the glass.
I've go this problem too. Mine is right above the speaker and, to a lesser extent, above the volume rocker. The one above the speaker seems to be getting worse, probably because I can't stop myself from repeatedly pressing on the f***ing thing...
I also have some light bleed at the top of my screen, so what I'm going to do is wait until near the last day of Best Buy's extended Holiday return period (1/24) then go swap it out in-store. Hopefully by then they will have stock so I won't have to be tablet-less for any length of time.
Mine has light bleed down the right side of the screen, and the ride side of the tablet appears to be slightly raised. I can literally push the glass flush against the underbody. So yes, I have the same problem.
It is weird, it just feels a bit loose on the right hand side.
One thing I did notice is that it appears the Touch Glass is attached to the Back Panel with a rubbery adhesive or a rubber "filter" type thing. It almost reminds me of a gasket or something. So maybe it was actually designed to have some give since you will always be touching and pressing on the glass. However, I would expect that rubbery adhesive was intended to let the screen move a little in as you push it, but not somewhat push the screen away from the Back Panel.
Mine creeks where the time/notifications are in the bottom right of the screen
Is anybody willing to try heating up the screen a little bit with a hair dryer and then pressing the screen down until it dries/cures again?
I know when Anandtech.com described their teardown of the Prime, they used this method (hair-dryer/heat-gun) to get the screen off. He said he was able to put everything back together after he took it apart (I'm sure he has lots of experience though). Maybe this could actually be a really simple solution?
Having the same issue here guys. Just noticed it last night-I bought mine from Office Depot and I went and exchanged it right away. I opened my new one and it has the same issue. From what I am reading here it looks like it's a wide-spread issue and almost everyone has it.
I was wondering the same thing-how can I glue it to the back panel so it doesn't move. Mine has it above the speaker and a little bit on the other side where the volume keys are.
Any ideas on how to fix it?
Thanks.
BrianMigs said:
Is anybody willing to try heating up the screen a little bit with a hair dryer and then pressing the screen down until it dries/cures again?
I know when Anandtech.com described their teardown of the Prime, they used this method (hair-dryer/heat-gun) to get the screen off. He said he was able to put everything back together after he took it apart (I'm sure he has lots of experience though). Maybe this could actually be a really simple solution?
Click to expand...
Click to collapse
There is abthred in the general section on disassembling the Prime and they say not to heat up the unit since the screen isn't glued in it is dual tape of some sort. I am having the same issue and already exchanged mine-have the issue on the new unit too. Not sure if I should try to exchange it again...no fix yet, that I am aware of at least
Sent from my LG-P999 using xda premium
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
You have a warranty just send it in to get fixed
Sent from my SAMSUNG-SGH-I717 using XDA App
It should be obvious it wasn't dropped.
just take it back under warranty and get it replaced.
Sent from my Samsung Note via Tapatalk.
Yes warranty would work as long as it doesn't look dropped down.
raviluke said:
Yes warranty would work as long as it doesn't look dropped down.
Click to expand...
Click to collapse
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
balorok said:
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
Click to expand...
Click to collapse
I would take it to a different AT&T location and see if they'll replace it. Sounds like you got a rubbish device. I can't imagine they would replace it, as long as it's obvious it hasn't been dropped.
View attachment 925820
View attachment 925821
View attachment 925822
View attachment 925823
Some photos of the damage/device, I have more of just about every angle. I cannot find *any* indication of external damage which makes sense, but still the screen is jacked.
I bet the book fid that. That happened to our recrptionist to her iphone. A book in the back pack. She is a college studemt.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would imagine the book definitely did that. Don't let them know that though ;-)
Sent from the best mobile device ever --Samsung Galaxy Note
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
balorok said:
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
Click to expand...
Click to collapse
buy a replacement from ebay and fix it yourself. shouldnt be too difficult, I have replaced my iphones and my sensations screen and they pretty much were the same
I tried looking on ebay for a replacement, but perhaps I'm searching for the wrong thing...
can you share a link?
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
i carry my note in my pocket (I'm a big guy) it rides in the front pocket all day was case-less for the first week i mean i worked played and goofed off with it there can't even tell. i think u just got a bad glass display it is mass produced product and defects do happen.
I myself was very impressed with the build quality of the phone how sturdy it felt despite its lack of depth. So i'd just be aware and keep ur books away from it
should probably just start storing my books on the damn thing
balorok said:
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
Click to expand...
Click to collapse
Im guessing you just had a faulty screen. Gorilla glass can take some serious pressure, and is even pretty damn good at shock resistance. I've dropped my old captivate and infuse countless times without a case and never cracked a screen. Hell, last summer my captivate took a kick from a full grown horse when it was in my pocket, and the screen survived. The hoof hit the back of my captivate, bent the backplate and battery, but the screen was fine. It saved me from a huge bruise, that's for sure.
I think you will be fine with a new device, because it sounds like a faulty screen. Don't let one faulty Samsung ruin Samsung for you forever. They make great devices, and their screens are matched by none. Other manufacturers are just as likely do have a defective device, you just got really unlucky with your first note.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have already dropped my note face down on a corner (it was in a speck case and had a clear screen protector on) and knock on wood it was fine. It is very possible that its just a faulty screen. I would pesster the heck out of at&t and samsung til i got a new phone. They will budge you just have to be persistant.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am anal about my devices also, and the thought of just throwing it in a bag makes me cringe! Always front left pocket for me, no exceptions!
balorok said:
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
Click to expand...
Click to collapse
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
greyhulk said:
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
Click to expand...
Click to collapse
I'm not sure where you got the idea that I "stuffed" it in a bag. The bag in question was a messenger style bag with separate internal pockets, phone was in one, book in the other. Book was a paperback (you can actually see it in my photos) about 200 pages thick.
UPDATE:
Second phone screen cracked. Top of screen near the front camera. Had it less than 24 hours - took it back and they exchanged it again with no issues.
Got it at around 4pm, took it home, put it in case (SGP) and put it to charge, went to the gym and then came home and did some programming for a few hours before bed. Phone stayed on charger the whole time. Next morning I put (note: did not "stuff") the phone into my right front pocket of my jeans (normal jeans, not skinny or anything). It was the only thing in the pocket, had a wallet in my back right pocket and some disposable eye contacts in my left front pocket. Walked about 3 blocks to a lecture checked email on the phone - no crack. sat with it in the pocket (front right) for about an hour and a half, then got up and walked home. Got home took the phone out...crack! About an inch long from the very edge of the glass towards the middle of the phone.
I can't make this stuff up. Took it to the store and they replaced it for me again. Manager said something about maybe they got tussled around during shipment or packing.
Both cracked were white devices. The phone I have now is a black one.
I'm trying to think of reasons why this could have occurred twice. First time could possibly have been from being in the bag, but I wasn't throwing the bag around or anything like that. Second time? Who knows... if walking with a phone in your pocket causes it to break...
I am super thankful that I found a store willing to do the exchanges, and I do love this phone...but what the heck!
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
Thanks for your time.
Just hard brick it and return it in for warranty. That's how most folks nowadays do it.
Sent from my SAMSUNG-SGH-I747 using xda premium
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
21productionz said:
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
Click to expand...
Click to collapse
I always put in my pockets with nothing in my pockets. I will admit I do put it on the counter when I'm at a bar and may move it around on the counter but I still think a 600 dollar phone shouldn't have the camera window flush where it can get scratched.
I sent Samsung an email telling them I find this unacceptable and that this should of never happened and it's not because I'm careless. If they expect us to use a case then supply it with the phone or maybe tell us to never put the phone on it's back as the camera window may get scratched. Guess if they still expect me to pay to get the window changed I will have to learn how to hard brick the phone.
I love my Note and changed because I liked the bigger screen and having a better camera than my iPhone 3GS. I've dealt with Samsung for an issue with my TV and it was pretty hard to get things resolved. Now I have an issue with one of there phones and it seems to be an issue again. My 3GS had an issue with the sensor called Apple got an appointment at an Apple store got there 15 minutes later I was out with a new phone. The new phone had the power supply burn up. Same scenario call got to the Apple store 15 minutes later out with a new phone. That being said I prefer Android over iOS but for customer service Samsung is way behind Apple.
Thanks for the replies. Will keep yo posted on the reply from Samsung to my latest email.
That's your bad my camera is fine and I've had it since pre-order. No case either.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I hate to say this but "IF it had a case, this probabaly would've never happend". The HTC one X camera bulges out and so far there isn't a lot of complaints about the camera lense getting scraped. Claiming that it was poorly designed is just a bad excuse.
-Once you go NOTE, you'd say 4 inches a Joke
[Lady]: "How do you carry that huge phone in your pocket?"
[Note User]: "I'm used to having huge stuff in my pants"
I never touch my lens with anything but a micro-cloth (plus it's in a fairly thick case, so sliding it around isn't an issue), and even then I got a scratch on it straight through the middle the first week I had the phone. But it's not noticeable in pictures. You'd REALLY have to screw up the lens to be able to see anything in a picture, the focal point is so far away from the lens...
EDIT: You may be able to just find a replacement lens and fix it yourself. I did that on a prior phone when the lens cracked from being dropped.
The camera is just that lens with a ribbon cable that connects it to the mainboard. Its not too hard to remove. I have seen replacements for other phones available.
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
DS1969 said:
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
Thanks for your time.
Click to expand...
Click to collapse
Hi, perhaps you should look into getting a replacement lens from ebay.
Here's a link:
http://www.ebay.com/itm/OEM-SAMSUNG...795739?pt=PDA_Accessories&hash=item20c9df1c9b
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
DS1969 said:
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
Click to expand...
Click to collapse
You obviously did if it's not an issue for anyone else...
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Otterbox. Period.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes ....otterbox ....
Mine has been very effective ....g
I don't really like cases but I went with the otterbox commuter and I love it. You might want to look into a case once you fix the camera.
My outside silver bezel was scratched from dropping and it also has the camera window. Not to hard to replace. Just need to undo screws and something to pry it off. Found part on eBay.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
If you've been relegated to spending money to fix it or getting a warranty replacement, maybe try to polish it first, it has worked for me in the past with similar issues. I don't know if its a polycarbonate lense, but automotive stuff always helped me. Meguiars plastiX is the stuff I've used with reasonable success, at least with plastic parts. Maybe trying something like that will help clear it up, if the scratching isn't too deep anyway.
I am going to try this tonight.. as i also have a very very beat up camera window and mines been in a case from day 1. but its in my pocket with countless other things. i am going to try and hand polish it and if that fails low speed dremel with a polish wheel and some polish creme lololol worst that happens is i screw it up.. i've got a spare note anyways. I'll try and post some before an after pictures.
EDIT:
after looking at the protective shell its just plastic and not even attached to the camera. you can buy the replacement lens cover here for $5 and its 9 screws to change it out
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=140854323974
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
ukguy115 said:
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
If u take the phone apart so the back is off 9 screws and a case opener tool. you can bend those tabs straight and the piece falls right out. drop the new one in and bend the tabs down and done.
If you take some paper and roll it up and put it on either side of the camera when you're snapping the back cover on it will make it pop up enough to stick out a bit further than the camera cover but not so far as to stop it from locking all the clips on the cover. When you put it back down after that the camera cover doesn't touch the table.
Curious how everyone else's phones have been holding up so far. The back of my phone is covered in little specks, which appear to be from pitting and minor surface scratches. It's very disappointing since I've had my phone permanently in a case since I've had it. I'm wondering if the metal is just so soft that little vibrations while in the case is causing marks.
I'm hoping there's a way I can get them out but seeing as it has a brushed finish, I don't see it being all that easy.
That's indeed pretty surprising (marks with a case on). I would think the only way this would be possible, is if there was some grit or sand between the case and the device. If this were in fact true, I can see it rubbing on the finish over time (as others here have also mentioned). Even so, the scratches would probably just be in isolated areas, not for the back to be covered in scratches, unless there was grit captured everywhere inside the case. Which is very unlikely, as you would have noticed that.
The other possibility is scratches from a hard plastic case (you haven't mentioned what kind you have). Again, this is something that some folks on here have observed. But folks have mentioned scratches in a few isolated locations (like the edges) not covering the back.
I have had a cheap soft TPU case on my M8 for a month and a half, and not a single visible scratch on the back, that I can find.
The dirt/sand certainly makes sense. But I've repeatedly taken out the case and cleaned it, and it appears like I'm getting more of these. The case, is a soft tpu clear case.
Further, I only rarely use this case once a day for an hour when I go to the gym. The rest of the time my phone sits in my leather pouch, which I KNOW there's no way that's scratching it.
It certainly shouldn't be getting marked up like this from such careful use. I'll try to post pics later.
Sorry for the linked images. You can download them to see full size. It's very difficult to capture up close. But you can see the specks all ordier the phone.
Sent from my HTC One_M8 using XDA Free mobile app
Anyone? I'm wondering if there's a defect in my casing and if I should ask for a new one or not. Combined with my letters falling out my resale value is definitely going to hurt by this.
Sent from my HTC One_M8 using XDA Free mobile app
Haven's seen anyone else complain about this. Its especially weird, since you have a case on the phone. I can only guess the finish is delaminating or falling off, regardless if any external wear/contact is present or not.
I'd say its a warranty issue, between this and the letters coming off. But you won't get a new one. AT&T's policy is that you get a refurb after 14 days of purchase. And I've heard mixed reports on the refurbs (on past devices). Some are indistinguishable from new; while others are beat up, or may even have some hardware issues that weren't fixed properly.
A refurb is exactly what I'm afraid of. I don't want to trade in a phone with cosmetic issues for one with potentially worse issues. Any way of getting them to send a new one? AT&T has been nothing short of great for me in the past but Idk about getting a new phone replacement.
Sent from my HTC One_M8 using XDA Free mobile app
cgibsong002 said:
Any way of getting them to send a new one? AT&T has been nothing short of great for me in the past but Idk about getting a new phone replacement.
Click to expand...
Click to collapse
Its not in their policy. But you can always ask . . . than complain, kick and scream, etc.
Its also not in their policy to let folks switch to another brand/model. But I've seen that happen when folks complain enough. Highlight how long you've been a customer, if you have multiple lines, etc. Not sure if they have ever sent out brand new phones for warranty claims. But it sure doesn't hurt to try.
Just thought I'd add, I'm having the exact same issue with the Google Play Edition in a clear TPU case too! Were you using a Spigen case by any chance?
evandunkel said:
Just thought I'd add, I'm having the exact same issue with the Google Play Edition in a clear TPU case too! Were you using a Spigen case by any chance?
Click to expand...
Click to collapse
Wow, strange, mine too, exact same case. I took the case off the other day to clean it, it was looking nasty, and sure enough there was like some kind of grit in there. I bet that's what's doing it. Of course that's the least of my worries, it fell out of my pocket and I ran this thing over with my tractor, and crushed the side so far that I had to pry out the volume buttons, they were stuck, lol, had tire marks across the screen even. This thing is a tough phone!
hack14u said:
Wow, strange, mine too, exact same case. I took the case off the other day to clean it, it was looking nasty, and sure enough there was like some kind of grit in there. I bet that's what's doing it. Of course that's the least of my worries, it fell out of my pocket and I ran this thing over with my tractor, and crushed the side so far that I had to pry out the volume buttons, they were stuck, lol, had tire marks across the screen even. This thing is a tough phone!
Click to expand...
Click to collapse
Haha, very nice. Good to hear it'll survive a tractor lol. I feel like I should leave a review on that case. It seems to be flawed if it's allowing grit in. I'd consider my use quite typical, not near any sand or dirt. I'm pretty sure that lost me $100 in resellability.