Hi All,
I just bought the Photon 4G day before night and am loving it
But I realized that camera is showing a black patch on the screen... Its there in the file even when i take snaps as well as record videos Its set there permanently (same spot). Its somewhat translucent.
Please can anyone help me out fixing it cause its disappointing me somewhat
I have attached few images to let you guys know how it looks..
Oh and I think I dont need to point out the location of this ****. Its at the same spot in all the three images. In the second pic below the androids right leg...
P.S. Tried resetting the phone to factory setting, tried removing the battery.. No warranty for the phone. Bought it from Ebay India. Its the USA Sprint phone..
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
rbeavers said:
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did try cleaning it. The glass is absolutely flawless. So the main sensor / chip is defective i guess. I came across people facing, if not the same, but similar issues with their Android phones. I am not sure.
I hope I see someone who could manage to fix it or I'm totally out of luck. Have to live with that ass forever lol. Hope it doesnt expand any more!!!
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
dsims7_2000 said:
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
Click to expand...
Click to collapse
I dont think it has fallen... Its absolutely without any scratches or anything anywhere.. ANd the mark looks like a tiny butterfly! lol which is kinda transparent. I tried manually makin some marks on the camera lens with a blue marker pen, but that doesnt look the same at all. it just brings a blue hue (ink color) on the image. You cant see it as a mark (spot like in this case)..
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
And about the dust thing, I really doubt..
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
androiderb89 said:
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
Click to expand...
Click to collapse
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Have you tried shaking it to see if the spot will move ??
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
I agree with farookh. If this were an SLR, I would say dust on the sensor and give you pointers on how to clean it. Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
mypenguin said:
Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
Click to expand...
Click to collapse
Read his original post last sentence. No warranty, he got it from E-Bay in India.
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
If its dust and we only have digital zoom, shouldn't the spot still remain even after zooming? why does it move outwards
And I noticed 1 more thing yesterday... When I focus the camera (specifically that point!!) towards the sun, the spot just dissolves in the light and is not visible... Same is the case when I point it towards some very bright source.
dsims7_2000 said:
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Click to expand...
Click to collapse
Its stock ROM. I tried using a couple of camera apps, but still no luck. The spot appears on all. Do these apps use the same module used by the Default camera App? If yes, is there a way to reinstall the module.
rbeavers said:
Have you tried shaking it to see if the spot will move ??
Click to expand...
Click to collapse
Lol yeah, I did try doing it. Tried tapping it hard with my nail as well, still the exact same position.
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
So you recommend me calling Motorola India customer service and do the same?
And I'm starting to love this forum slowly cause of you guys!
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Motorola India told me that they cant help me as this phone hasnt released here. They have no hardware and software support. They want me to co-ordinate with Motorola USA.
And when I lookup my phone's IMEI on motorola, I see that it is under warranty till Oct 2012...
Do you think I can get a replacement being here in India. I have the box, the manual and the handset.
I would snail mail moto and get a RMA or something in writing.
Sent from my MB855 using xda premium
Related
I've just become aware of the new replacement program for problem Fascinates. I've been reading the forums but it wasn't completely clear EXACTLY what i need to do in order to be offered a replacement. I bought my Fascinate on eBay like 3 months ago (pre-rooted with a Blackhole ROM i believe) and while i do like it, it does have it's share of issues. i get the phantom button press a lot, GPS is VERY slow to lock at times, i occasionally get random voicemails from calls i didn't know i missed, my screen timeout setting is constantly changing back to 15 secs when i set it to 2 minutes, and MMS rarely works.
so yea, from what i've read so far, it seems like i'm prime for a replacement. but i need to know first off, do i need to flash a stock rom or will it not matter? will i need to take it in and prove it's not working because it only has these issues sometimes and i may not be able to replicate on the spot? also what exactly do i need to say (and who do i call) in order to prompt them to offer me a new device? thanks in advance for the help and i apologize if this is explained somewhere already. i've looked and it just seems to mostly be people talking about their new phones and not how they actually got them.
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
superchunkwii said:
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
Click to expand...
Click to collapse
seriously, i would like to know how to get this free upgrade.
Just act stupid and say your phone doesnt work right and yes u should change everythin to stock couz root voids your warranty. But sometimes they still replace even if i did it. But change back to be safe
Sent from my MB860 using XDA Premium App
You may have a problem because you didn't get the phone directly from vzw & they can find that out. Also, they're getting hammered right now with people trying everything to get this deal whether they need it or not. Seems like they're becoming a little more stringent with their criteria. But I think the real problem for you is where you got the phone.
Sent from my DROID X2 using XDA Premium App
B1gC72 said:
seriously, i would like to know how to get this free upgrade.
Click to expand...
Click to collapse
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
I wish I could tell you good news, but I've been down this road before. My hub bought a phone off ebay and found out something was wrong with it that same day it came in the mail. He went to Verizon and asked them if they could do anything and they said since he bought it from ebay they can't do anything. They are going to look into your account and know that you didn't get it from them, so I don't think you have any hopes at all getting it replaced.
You could however flash it back to stock and try...if you don't succeed...keep it stock and put it back on ebay. The fassy's are still selling for quite a bit and use that to purchase new phone.
well thanks for all the help. some people seem really offended but the only reason i even asked is because people on other forums said they traded in their eBay Fascinates and got the deal. i don't know if the warranty is transferable or not, but it's still been out less than a year and should be covered. also, there is no way they can tell i bought it on eBay either. the most they should be able to see is when i activated it and maybe track the ESN back to the original owner, still doesn't say i bought it on eBay. i didn't buy it directly from Verizon but the guy i bought it from did. people were even having success with phones bought from Best Buy.
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
chopper the dog said:
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
Click to expand...
Click to collapse
Do you think it only has to be from an authorized retailer? I bought mine from Best Buy and they never even asked me where I got my phone. So maybe they can somehow tell if it was either bought from them OR an authorized dealer OR maybe the reps that I worked with didn't care.
They probably won't be doing swaps anymore because ED05 is official and ready.
times_infinity said:
They probably won't be doing swaps anymore because ED05 is official and ready.
Click to expand...
Click to collapse
For sure the swap ended yesterday due to the new ED05 update. Right now, they're only offering replacement Fassys. I was however, able to talk them to giving me an early upgrade for the trouble since I REALLY hate this phone. Better than nothing, and they were real cool.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
i understand perfectly. and don't you think your being a little extreme? it's not like my phone doesn't have issues. it WAS bought from Verizon and it has a warranty. so I didn't personally buy it from Verizon but what the hell difference does it make? if it's messing up and under warranty, they should fix it or give me a replacement. did you even read my original post? i said what was wrong with the phone so it's not like i'm making stuff up, i just wanted to know what they were listening for in order to qualify for the upgrade replacement since i have more than one issue. don't make me out to be the bad guy, read on other forums where people are just saying they have issues to get the upgrade when their phones work fine. i even saw one story where a store manager encouraged someone to say they were missing calls to get a Charge for free when the guy said he was saving money to replace his Fascinate. so it really falls on the reps to do their jobs anyway since they are supposed to actually check for issues, so isn't it their fault if they don't? i ended up not even calling anyway, so get off your high horse guy.
and no, i don't think they can tell where i bought it. they can most likely tell where it was originally purchased and see when and where it was activated and deactivated but how can they possibly know more than that? stop spreading propaganda.
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
fordee11 said:
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
I love the holier than thou forum white knights. I swear you relative moralists leave no forum untouched with your auto-ego stroking.
Listen, everyone who owns a Fascinate and went through the OTA update process had the same issue with missed calls and texts. Furthermore, even custom ROMs (CM7 included) experienced this issue. Until now, there was no work around and not everyone is an XDA daily driver and knows that ED05 has been released. We all went through the exact same run around waiting for Froyo, I know I for one wasn't about to sit back and wait for this release to be pushed back 4-5 times. I took the free upgrade and I don't feel the least bit bad about it. I even posted the script that worked for me on the first try, because at the time ED05 had no firm release date and I feel like everyone pumping out $200 for a phone and $100+ a month deserves a product that won't cause them huge issues like the Fascinate caused for me. I lost thousands in sales because I missed calls and the Google Voice missed notification wouldn't show up for 15-20 minutes.
Bottom line is, don't try to crucify everyone that asks for help with this situation. Odds are they don't know about ED05 being released and they probably don't trust Samsung to get an update out on time because they never have. The only reason this one came so fast is because Verizon/Samsung were losing their asses on replacement costs.
TLDR: Don't be a ****.
B1gC72 said:
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
Click to expand...
Click to collapse
+1 and I also would enjoy the better camera and front facing as well.
Sent from my SCH-I500 using XDA App
Tell them you lost it somewhere where there is a high volume of people coming and going i.e the mall, hospital etc. if you have insurance on your phone you should be able to get a new one
Sent from my I500 using Tapatalk
If you think you can call Verizon and say your phone is defective and expect them to send you something different then it wont happen.
1. You bought the phone off eBay, thus you no longer have a one year manufacture warranty.
2. Without the manufacture warranty they cant send you a replacement phone.
3. Your best option is to see if you have an upgrade or go through your insurance and see what kind of phone they will send you. You never know sometimes they send you UPGRADED phones!
To the people WHO ACTUALLY GOT THERE PHONE THROUGH VERIZON. If you are within a year and your phone is "defective" then you can call them and make it clear that you have done a full factory reset and everything you try doesn't work. They will then send you a replacement, it might be the same phone or you might get lucky and get an upgraded phone.
I work for Verizon and I've had customers come in with a Droid and manufacture sent them a Droid Three.
Does anyone know where to get a replacement bezel? I bought my phone used and it has some nicks and scratches on the bezel. I think I have a mild form of OCD and it drives me insane to see scratches on it. Also what size Torx wrench would I need to take this thing apart? All input appreciated!
The bezel, as in the piece attacked to the screen, or the plastic ring that's slightly higher around it?
The glass piece is about 40~ bucks, the plastic? I've had a quick look on the Google and found nothing, sorry dude.
I am pretty sure it is the plastic around the glass screen. Mine is loose in one of the corners and it is making me upset. I would love to know where to get a new one, but for now, I just have a case on it to make sure it all stays together
My best suggestion would be to just repaint yours for now.
Call verizon if your having audio issues hint hint...I know someone who bought a use phone and it had a few things wrong so they sent them a refurbished one,these phones have a one year manufacture warranty it doesnt matter that you got it used they dont know that.
shooter_454 said:
Call verizon if your having audio issues hint hint...I know someone who bought a use phone and it had a few things wrong so they sent them a refurbished one,these phones have a one year manufacture warranty it doesnt matter that you got it used they dont know that.
Click to expand...
Click to collapse
Hmm, sounds like it would work, but I don't know if I would really want to do that... I might if a replacement bezel is out of the picture.
I know it will work,I bought a used thunder bolt it wouldnt mount to my pc called and told them about they never asked if i bought it used or anything.My friend had the same issues as yourself but i think they may have told them something else was wrong with it and they sent a refurb to them,its up to you but they just send them back and get refunded...
Hmm, the buzzing behind my music is a legitimate enough reason to ask Verizon for a new one. I might go this weekend and see if they will replace it.
You might want to call in they dont have refurbs in store most of the time they overnight them to you.
shooter_454 said:
You might want to call in they dont have refurbs in store most of the time they overnight them to you.
Click to expand...
Click to collapse
Thanks for the heads up. I wonder if they would let me get a Nexus? I love this phone, but I would really like to try out a Nexus. Then if I don't like it I could just trade someone for another Rezound
TB13 said:
Hmm, the buzzing behind my music is a legitimate enough reason to ask Verizon for a new one. I might go this weekend and see if they will replace it.
Click to expand...
Click to collapse
Would you have to have insurance for this?
Sent from my ADR6425LVW using Tapatalk
sportsinger75 said:
Would you have to have insurance for this?
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
Factory year warranty...
What should I say when I call Verizon?
Phone has bad speaker you tried a hard reset still have a problem. Want a replacement. Very easy just don't take no for an answer!
06stang said:
Phone has bad speaker you tried a hard reset still have a problem. Want a replacement. Very easy just don't take no for an answer!
Click to expand...
Click to collapse
Hmm, Ok, I am going to call in a bit and tell them I am having issues with audio while using headphones. Thanks for the help!
EDIT: Also where can I fine the stock recovery file? I want to restore it back to stock before I try to exchange it.
TB13 said:
Hmm, Ok, I am going to call in a bit and tell them I am having issues with audio while using headphones. Thanks for the help!
EDIT: Also where can I fine the stock recovery file? I want to restore it back to stock before I try to exchange it.
Click to expand...
Click to collapse
I was looking around for this same thing, and I think I might of found something, try this and let me know. (If I ever need to) also, I am curious to see if you can get a Nexus. (I still love my Rezound though)
http://forum.xda-developers.com/showpost.php?p=20990402&postcount=2
bgiles72 said:
I was looking around for this same thing, and I think I might of found something, try this and let me know. (If I ever need to) also, I am curious to see if you can get a Nexus. (I still love my Rezound though)
http://forum.xda-developers.com/showpost.php?p=20990402&postcount=2
Click to expand...
Click to collapse
I will try it out tomorrow after I call Verizon. I am also curious if they will give me a Nexus. I bet if I complain about the build quality of the phone and how I'm not happy with it and maybe threaten not to come back when my contract is up they would give it to me I do still love this phone though, so if they will just replace it I will be happy.
TB13 said:
Thanks for the heads up. I wonder if they would let me get a Nexus? I love this phone, but I would really like to try out a Nexus. Then if I don't like it I could just trade someone for another Rezound
Click to expand...
Click to collapse
I had both phones at the same time and returned the GN after 3 days...no comparison...Rezound is better by far all around!
Sent from my ADR6425LVW using xda premium
-sigh- almost 4 weeks of ownership and already having an issue. I just noticed these 2 highly visible white dots (to the left) just above of the capacitive buttons on my lcd. Only visible on white background though but i call tmo and instructed me to get to a local store so they can have one of the reps to look at it before replacement (awesome). I'll take a pic of it later prior to visiting the store.
sorry for the image quality but here it is. I tried taking a few shots of and this happened to be the best shot. What do you guys think caused this?
i dont see it. use ms paint to circle them with red. i seriously dont see anything
I can see them. They look a bit like glares. I never seen this before. Hope you can get this replaced somehow.
Sent from my HTC_Amaze_4G using xda app-developers app
Would love to be updated on the progress of this
Sent from my HTC_Amaze_4G using xda app-developers app
ooooooohhhhhhhhhh i see this now. my friend has a large spot like this on his Evo 3d. comes from too much pressure being put there on the screen. at some point that part of the screen got pushed very hard.
Mine has the same issue! And this is one that I got via warranty exchange >_> There's no way in hell I'm paying another $10 for a warranty exchange, though.
`Ghost` said:
i dont see it. use ms paint to circle them with red. i seriously dont see anything
Click to expand...
Click to collapse
yeah its those 2 highly visible glares or dot when you look really close to it.. i've taken it using my digital camera (which obviously takes crappy image btw) and although it may be hard to see by others on the monitor - it is really visible in person. I'm still a little confused as to how this developed.
`Ghost` said:
ooooooohhhhhhhhhh i see this now. my friend has a large spot like this on his Evo 3d. comes from too much pressure being put there on the screen. at some point that part of the screen got pushed very hard.
Click to expand...
Click to collapse
i see - well sometimes i would place my phone right next to me while i sleep because i use it as an alarm clock and maybe perhaps i've rolled over it overnight???.. -shrugs- .. but come'on man i'm not that heavy..... lol
realitysconcierge said:
Would love to be updated on the progress of this
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
it's been taken care of and the replacement device is on its way... thankfully it was still covered by warranty. Not sure why it wouldn't be since i just got the phone 4 weeks ago lol
which leads me to my next question.... In regards to warranty that is. Is it worth it to add a PHP (Premium Handset Protection) bundle? I mean, i remember when it used to be $5.99 (i believe) and i just noticed after ordering a replacement device - Tmo added that feature on my plan. Current cost is $7.99 which is still not bad but is it really worth it shelling out 8 bucks for something that can be prevented? I'm pretty anal when it comes to protecting my device (thanks to protective TPU case) and i hardly drop it by accident. However, "****" does happen to anyone when you least expect it. What do you guys think?
It can be worth it in case something happens like theft or out of warranty. But generally they offer you crap and try to say it's comparable.
Did they say you still have option for insurance? Generally unless you get it when the phone was new you can't add it on later
Sent from my HTC_Amaze_4G using xda premium
Spastic909 said:
It can be worth it in case something happens like theft or out of warranty. But generally they offer you crap and try to say it's comparable.
Did they say you still have option for insurance? Generally unless you get it when the phone was new you can't add it on later
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
That's what i'm thinking but no, the rep never said anything or made any suggestions as far as adding it on my plan. I check my account frequently and that was the only time i discovered that it was added the day the replacement transaction was made. However, she did mention that even though my device was still covered by warranty, i was charged with $20 for device exchange since i didn't have the PHP feature added to my plan versus $5 bucks if i had it. -shrugs- eh its whatever. Atleast i know i'll have a brand spanking new device in a couple of days and HOPEFULLY.. yes.. hopefully... the annoying screen bleed on the bottom (normal build issue) with the device won't have it. lol
i just started a 2 year with tmobile and got the amaze for free. im wondering if this was a bad idea. i dont like the one phone because it lacks a dedicated camera button and some other stuff I dont like about it (its too thin actually). worst case I cancel for 200 and use this phone on straight talk until a better phone comes out I can start a new 2 year with.
`Ghost` said:
i just started a 2 year with tmobile and got the amaze for free. im wondering if this was a bad idea. i dont like the one phone because it lacks a dedicated camera button and some other stuff I dont like about it (its too thin actually). worst case I cancel for 200 and use this phone on straight talk until a better phone comes out I can start a new 2 year with.
Click to expand...
Click to collapse
that's a good point too... I too recently just switched from Individual plan to family plan (even though I'm the only one who's truly going to be using both devices) because i wanted this device (amaze) ever since its debut. Not a fan of One series either because of.. well.. a few things that i've come to expect on a high end device which lacks of... availability to expand storage, option to pull battery, dedicated cam shutter. To stay on point - isn't there a policy or something that after you cancelled your service there's a 1-3 month waiting period again before you can sign up???.. -shrugs-
Bought an HTC One today. The camera appears to be defective. It has trouble focusing and is always blurry on the top right-hand side quadrant of the photo.
Since I'm pre-paid and bought from an individual, should I go to T-Mobile for a warranty replacement or direct to HTC? Obviously it's under warranty since it hasn't been out for over a year.
I know AT&T were jerks about warranty claims if you didn't purchase direct from them but don't know about T-Mobile.
Thanks.
Sent from my HTC One using Tapatalk 2
ericshmerick said:
Bought an HTC One today. The camera appears to be defective. It has trouble focusing and is always blurry on the top right-hand side quadrant of the photo.
Since I'm pre-paid and bought from an individual, should I go to T-Mobile for a warranty replacement or direct to HTC? Obviously it's under warranty since it hasn't been out for over a year.
I know AT&T were jerks about warranty claims if you didn't purchase direct from them but don't know about T-Mobile.
Thanks.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
as long as there is no damage you should have 14 days for an exchange
I believe you will have to go to HTC. T-Mobile will only honor it within the 14 day window for the original owner
Sent from my Nexus 10 using Tapatalk HD
The phone is definitely outside the 14 day window and I'm not the original owner. Guess I'll go to HTC and play that game.
The physical hardware is clearly under warranty, so hopefully they don't give me the runaround.
Before returning try changing the video resolution from super hd to hd and see if that fixes it. Then you should be able to switch it back and it should work fine. It doesn't just fix the video camera but the still camera as well.
Sent from my HTC One using xda app-developers app
Devi0124 said:
Before returning try changing the video resolution from super hd to hd and see if that fixes it. Then you should be able to switch it back and it should work fine. It doesn't just fix the video camera but the still camera as well.
Sent from my HTC One using xda app-developers app
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Now you tell me. I boxed it up and shipped back today.
Here is what the average photo looked like. Just terrible. Tried a hard reset, reset the camera settings, etc. Nothing worked. I think it's just plain defective.
Night photos are grain city too. Nothing good about it at all. FYI, I had and sold an HTC One (regretted it, bought another) and the photos were fantastic. This one is just a dud (hence why the seller only asked $450 cash - now I see why).
HTC support asked me if I wiped the lens with a lint free cloth. WTF do you think, lol?
Tap to focus just didn't work. In fact, nothing worked. Every photo is terrible. I really hope HTC support doesn't give me the run around.
(my backyard - yes we have two dogs and yes their pee kills the grass, but they are worth it)
Yeah that's about what mine looked like before. I had just written HTC to find out what I needed to do the replace it. This was literally just last night. I was up late about to flash the 1.29 Rom to see if that fixed it. I looked through the settings to see if there was a way to change the auto focus settings which there only is for video. I changed the resolution setting just to see if it might help and it completely fixed it. Not sure why but it seems like it was "stuck". It may or may not have been the same as your issue but sounds like it was. Whatever though, you get a new one so it all works out.
Sent from my HTC One using xda app-developers app
Anyone know how fast HTC repairs/replaces and ships back? They will receive the phone today and I'm hopeful to receive it back by this weekend. Realistic?
Well, just got the phone back. Slow ground shipping!
Aaaand HTC did absolutely nothing to the phone. The pictures are all still blurry. Infuriated right now. Two weeks and they did absolutely nothing, just shipped it right back to me with no notes, no repair, nothing.
Called up HTC. Of course they have "no notes" as to what was done to the phone. Here's a tip: nothing was done.
The "escalations team" was closed so they told me to call back tomorrow.
Just so I'm not crazy, is this considered a normal "ultrapixel" photo from this phone? I just took it. Basically, the tap to focus does absolutely nothing. I'm about to unload this junk to someone else and make it their problem. I can't go a full month without a working phone as my only option is to send it in again and have the HTC techs go "yep, looks good from here" and send it right back to me again. Just replace your defective hardware guys. Not hard.
It would'nt hurt to try
The worst they would say is no. Ive heard story's of people getting replacements from t mobile in your situation, if it was a manufacturers defect. I would just go into a store and be totally polite friendly with the rep and show that your completely bummed out about your new phone not working the way it should. From my experience, kindness can go a long ways with t mobile.
ericshmerick said:
Well, just got the phone back. Slow ground shipping!
Aaaand HTC did absolutely nothing to the phone. The pictures are all still blurry. Infuriated right now. Two weeks and they did absolutely nothing, just shipped it right back to me with no notes, no repair, nothing.
Called up HTC. Of course they have "no notes" as to what was done to the phone. Here's a tip: nothing was done.
The "escalations team" was closed so they told me to call back tomorrow.
Just so I'm not crazy, is this considered a normal "ultrapixel" photo from this phone? I just took it. Basically, the tap to focus does absolutely nothing. I'm about to unload this junk to someone else and make it their problem. I can't go a full month without a working phone as my only option is to send it in again and have the HTC techs go "yep, looks good from here" and send it right back to me again. Just replace your defective hardware guys. Not hard.
Click to expand...
Click to collapse
Not to press the depressing issue any more..but is that pic actually a focused zoomed in shot ..meaning your actually farther away then where the picture makes it look.
Was thinking that maybe your just to zoomed in with the shot... No photo ever looks any good fully zoomed ..I usually walk up closer less zoom =clearer picture.
But its just a idea I know your mad as hell .. And I agree the photo is horrific .
Sent from my HTC One using xda premium
abcdefg1234567 said:
Not to press the depressing issue any more..but is that pic actually a focused zoomed in shot ..meaning your actually farther away then where the picture makes it look.
Was thinking that maybe your just to zoomed in with the shot... No photo ever looks any good fully zoomed ..I usually walk up closer less zoom =clearer picture.
But its just a idea I know your mad as hell .. And I agree the photo is horrific .
Sent from my HTC One using xda premium
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Click to collapse
I am not using the zoom at all. Here's another one. They are all like this and HTC apparently thinks this is just fine.
Went to T-Mobile. The effectively told me to take a hike the instant they heard "I bought it from Craigslist."
Back to HTC I guess. Hey, no phone for a month. Fun.
Tmo will honor it by yeah unfortunately not if you did not but if from them
Sent from my HTC One using xda app-developers app
Devi0124 said:
Tmo will honor it by yeah unfortunately not if you did not but if from them
Sent from my HTC One using xda app-developers app
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Click to collapse
No **** cpt obvious.
Sent from my Nexus 4 using Tapatalk 2
Is it obvious? Then don't ask stupid questions and you won't get obvious answers.
ericshmerick said:
No **** cpt obvious.
Sent from my Nexus 4 using Tapatalk 2
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Sent from my HTC One using xda app-developers app
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Irish Enigma said:
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
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Click to collapse
Not sure about the skid mark on the bottom corner but my original black one had issues with freezing randomly so when I called for an exchange they had none in stock so they shipped me a silver one. This was over 3 months ago and they haven't charged me anything even though the color change is against company policy but as long as they initiate it you shouldn't have an issue. However not sure what they will say about the skid mark and say that is physical damage.
I replaced mine for a bad speaker. They asked if any cosmetic damage, mine had none at the time except a small scratch on the power button/IR window. I know they are inspected when returned, but have no idea how picky they will be or how good that "inspection" really is. Probably depends on the inspector you get that day. :fingers-crossed:
Question: Mine is rooted, running a leaked ATT ROM and when you boot it, the red warning pops up from HTC. Would that be an issue for a warranty replacement? How would I rectify that?
Relock the bootloader and flash it with an RUU and you'll be fine.
Is there a guide anywhere for doing so?
fastboot oem lock, run RUU from HTC, done. A lot of people get it wrong, you are not "flashing' a RUU, the RUU is a "Rom Update Utility" stand alone package.
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
Xstop said:
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
Click to expand...
Click to collapse
Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
CheesyNutz said:
Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
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Click to collapse
Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
Xstop said:
Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
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Click to collapse
no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
CheesyNutz said:
no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
Click to expand...
Click to collapse
Please keep us informed with any info
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
Warranty Replacement Woes
I called up the warranty department to get my phone replaced, due to the camera. They did the same ninja snoop APK file (which I still have) but I was smart and put the bootloader/firmware back to out of box state, so I wasn't worried. Weird, though. I don't know what they wanted by doing that.
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
The one they did send out to me had a night/day difference with the camera though. I held both of them up to take a picture of my Christmas tree. Side by side, the screen of my old one was purple and the new one was nice.
I just wish I can get this whole thing sorted out
mjwitt2 said:
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
Click to expand...
Click to collapse
I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
ericiidx said:
I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
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Click to collapse
Oh man...Yeah, nothing like that with this one. I mean, cosmetically, the replacement was better than mine!! I had a GAP-GATE phone, but just dealt with it because whatever. The screen and the audio would have bothered me more than a defective camera.
Got replacement no. 2 from FedEx...it's worse than my current model! Third time is the charm, I hope. Their standards suck! I seriously put the three phones side by side on full brightness and each display was seriously a different color. Wtf...my original has a blue cast to it, replacement 1 was yellow, and replacement 2 was purple.
Sent from my HTC One using xda premium
Sorry to hear that. There's a thread somewhere in the HTC One subforum (non-AT&T forum) that talks about the three different screens used in the phone based on its manufacture plant; it sounds like you've had a go at all three.
I too am now having a replacement One shipped to me via AT&T. I'm praying it shows up problem-free, but after the ridiculousness of the Device Support Center trying to give me a replacement that looked as if it fell off the roof of a moving car, I'm not holding my breath.
Oh! They had me run the "snoop APK" as well... except it kept crashing on my One. I'm not sure if I should suspect the fact that I was running the official GPe RUU upgraded OTA to 4.4 or not. Thankfully, the guy I was talking to was a nice guy, and after 4 or 5 attempts to run the APK without crashing, he went ahead and pushed the warranty claim anyway.
I wouldn't recommend anyone else trying to use this "excuse" though, since he could tell I was legitimately trying to launch the app each time. It would just crash during authentication, after he had made a connection to my device.
Xstop said:
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
Click to expand...
Click to collapse
yes send me the link please i have run in to some roadblocks asking about it lol
https://www.dropbox.com/s/uof83quskbbjpvu/ATTRemoteSupportOne.apk
Here you go.
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---------- Post added at 11:56 PM ---------- Previous post was at 11:55 PM ----------
You mean they wouldn't just send it to you?
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