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After over 6 hours on the phone with Samsung support (until 2:30 am on SAt.) I was told to take the device back(stock and unrooted) and exchange or get a refund. I called Staples and was assured that they had PLENTY in stock(their words) so I made the 45 minute drive (one way) and upon arriving at the store the cashier was very polite but said she must talk to Mgr. The mgr shows up and says "oh your bringing back another one,(with a huge smirk on his face) I said yes I had tried very hard to resolve the issues with support but could not. The mgr continued to smirk and look at me like "yeah right" He said he must call his district mgr he left and the cashier apologized for him saying"He should not have treated you like that. The mgr returned and still had the same smirk on his face. and said "what do you want to do?" I replied, I will try another one ( I had purchased one a week and a half ago and returned it for refund after 3 days.) He said just a moment and went to the store room and when he came back he said I can exchange it for one in an opened box, I replied NO WAY!!. He then said that they had 2 in the back and both were opened, I said what happend to the plenty I was told on the phone? I then asked for a refund and he whispered something to the girl and smirked again and left. The cashier then all of a sudden had all of this info about stock in the backroom etc. I firmly believe that they did not want to exchange the device and would rather refund and look for others to come in and buy their stock.(opened and unopened) The cashier apologized once again for the mgr's actions. I got the number for corporate and will call tomorrow. Upon reading the coupon it says coupon good only while supplies last. That could mean that all stores were only shipped a very few. I now have no coupon and no device. I had just returned the TF I had been trying and decided to stick with the Gtab and had purchased a Samsung keyboard for it at BB. Anyone else have problems with Staples?
I will not shop at Staples again after the way I was treated when my wife and I went to the store to buy my Samsung Tab, was treated very rudely by a manager, ended up driving 45min to BB the next day to buy my tab. Guess they didn't want my money!!
To make a long story short, website said in stock, went to store, young kid said oh yeah we have some in the back but I can't go back and get them. Asked to speak to a manager,she said it was too much work to get it out of the back and I should buy a Xoom because it has an sd card (funny huh?) I exchanged several intense sentences with the manager and left the store and will not ever go back in one. I pulled our business away from them on our business side as well. Doesn't hurt me any, I order from other places now.
While at BB purchasing the keyboard a man and his girl friend saw the keyboard and asked me how I liked the Gtab. I replied I really liked it but might have to return it for issues. He then stated that he was going to attempt to get BB to honor the coupon for the Gtab. I told him I had tried that at another BB and it was a no go. Well about 2 minutes later the mgr showed up and told him no problem. So perhaps there is a chance I can get the same BB to honor a coupon when I find one. I am going to return the keyboard as it would not function properly(called samsung support and they could not help me get it to be recognized by the Gtab. I will try to purchase the device with coupon.
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
lost2030 said:
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
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Thanks!!! I also hit the thanks button !!!!!!
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
Raistlin1 said:
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
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was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
tenbeau said:
was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
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I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
Raistlin1 said:
I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
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Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
You could have exchanged it for an open box unit and then waited for some new ones to do another exchange later. Maybe one of the open box units was like new? The coupon is good until 7/30 so you can keep checking local stock.
And what was wrong with your tab? (just curious...)
tenbeau said:
Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
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Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
Vlad_z said:
And what was wrong with your tab? (just curious...)
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It had almost constant black screen freezes and youtube videos would not play without FC. Also constant Samsung apps FC. Also it refused to acknowledge the samsung keyboard I purchase for it. I tried all of the fixes mentioned in this forum and also spend over 6 hours with samsung support to no avail.
Interesting stories about Staples customer service. I bought a 16 GB Galaxy Tab from Staples on the first day of the coupon offer, and got an unopened, unlocked unit that I am very happy with.
But, before I said I wanted to buy one, the salesperson would not go to get one out of the back (so I could examine the specs on the box), which I found strange. And, once I said I wanted to buy, he pushed like crazy to get me to buy the protection plan ($230 on a $400 purchase!!), over and over again, which was very annoying.
I would have much preferred to buy at BB if I knew they would have honored the coupon, but I did end up with a well-performing Tab.
never had a problem with staples
Raistlin1 said:
Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
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UPDATE: I ended up going to BB and was turned down by mgr and then later that day I found out a staples near BB had one in stock (acer iconia and Motorola xoom) upon arriving there it turned out one was display unit(acer iconia) and the price on the Xoom was 599 instead of 499.00.I decided against both of them. Stopped by BB on way home and was considering buying a TF at full price. Just for fun I asked the sales rep to help me and he replied he was busy and then got this other rep to help me. I asked him if he would honor the staple coupon and he said funny you should ask we just got an email from corporate(he showed it to me) and we are authorized to honor the coupon (just the devices listed in email) if the store nearest us has it in stock I knew the closest store did not so just said if you honor it I will buy the Gtab. He then asked me what color -size etc and I replied 16gb white and he pulled one out of the cage. I thought he would call the nearest Staples but he did not. He just rang it up and told the girl at the main counter it was done according to the email just received. When I got home and unboxed it I found that it was UNLOCKED!!!!! I am go grateful. To be able to get a good Grab in the color I preferred from the start and to find it unlocked is just Amazing. Keep trying BB if you have not picked up a tab with the 100.00 coupon yet.
Delete this post.
To try and condense what all has transpired . Yesterday I returned a Gtab to Staples due to issues, they gave me a hard time and then told me they only had opened boxes in the back, so I declined and got a refund. This morning I called Staples CS and was told they were sorry about the way I was treated but would not give me a raincheck and just basically said item is out of stock on line and in all stores. I proceeded to BB which is about 1 hour and change away from me. I was taking back the keyboard I purchased for the Gtab. While at BB I approached the mgr and asked if they would accept the staples coupon and he said NO and just walked away. SO I returned home. I then found a Staples which was right next to BB and they had a acer Iconia left in stock and would accept the coupon. I decided to make the hour trip again and on the way I stopped at BB again and almost bought the Asus at regular price but decided to go on to Staples. At Staples I found that the acer was a display model and left and started home and then decided once again to stop at BB. I tried to get a salesperson to help me and the first one said he was busy and he rounded up another sales rep to help me. Just for giggles I asked him if he would honor the coupon on the Gtab and he said we just got an email stating we were to resume honoring the coupon if the closest store had that item in stock. I knew they did not but said ok and he then asked which Gtab did I want? I said the white 16gb he pulled it out of the case and went to his register he then rang it up and when the checkout girl questioned it he said he was doing it per the email they had just received saying it was okay to do it. I was overjoyed. I hurried home and upon unboxing and plugging it in to charge the battery I turned it on for the first time and LO AND BEHOLD IT IS UNLOCKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am just sitting here in amazement. From not having the device and apparently no chance to get one at $100 off to having one with $100 off and UNLOCKED. I am truly GRATEFUL!!!!!!!!!!!!!!!!!!!!
what did you spend in gas?
pandamaja said:
what did you spend in gas?
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about 12 dollars in gas. So I am still way ahead and have a unlocked tab to boot.
Oh man that is great!! You were having so many problems and I am very happy that you were able to get one. And to boot you received an unlocked one, I am extremely jealous!!!
I tried a few times to get BB to honor the coupon to try and get the 32gb model and hopes to get one that is unlocked but no luck.
Congrats!!!
Raistlin1 said:
Oh man that is great!! You were having so many problems and I am very happy that you were able to get one. And to boot you received an unlocked one, I am extremely jealous!!!
I tried a few times to get BB to honor the coupon to try and get the 32gb model and hopes to get one that is unlocked but no luck.
Congrats!!!
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According to the sales rep that fixed me up BB sent out an email last night about 8pm to all stores that it was ok to honor the coupon. He also stated that they were to check the nearest Staples to make sure they had stock on hand, athough he did not do it. So You might try again at the same store or different stores if there are any in your area. Good luck!!!
Just called my local BN and they had some "extras" in stock that were available. Give your local store a call and see if you can pick one up.
I picked one up this afternoon over lunch. My local B&N had just received them this morning and was charging up the display unit (wasn't out yet). Said they had limited stock. So what are we doing with it?
Nice guys!!! Can't wait to check out the unboxings and reviews Devs, get them while they're hot!!!!!
I registered one for myself at a store about a week ago - they called me several hours ago (morning here), I picked it up!
They said I was the first one to buy it, since they got it just before calling me.
I just came back from picking mine up too. I called this morning to see if the tablet will be in stores on Friday, and they said most likely that I will have to make a reservation or they might be sold out, so I did. They called me back like an hour later and told me they have them in stock.
I am having trouble believeing it, but it's true. I JUST got off with a supervisor at ABES:
Just got off my THIRD call with Dishonest ABE.
They don't have a SINGLE KEYBOARD DOCK IN THEIR WAREHOUSE OF EITHER COLOR!!! I don't know about tablets, but I had:
Call 1: "Processing" should be all set
Call 2: "Uh, we ill have them in 4-6 days, should go out Tuesday Wednesday of last week" - This was where I get REALLY concerned.....
Call 3: - Supervisor: The guy TOLD US WE WOULD HAVE THEM, but it fell through, and we don't know WHEN we are going to have them."
"Then why did you put "AVAILABLE" on your site, instead of Coming soon, pre-order - 4-6 days, etc..."
"Cause he said.... " I was like oh **** YOU I am so sick of these BS lies. You put AVAILABLE when you HAVE THEM... NOT BEFORE ****head!!!
It's BS. They either have NONE or got a few and freaking oversold just like Amazon, Best Buy and the rest of the free world. Is Asus distribution channel run by insane asylum escapees or WHAT????? The one common element here os ASUS. Certainly all of these retailers didn't go eveil overnight or something (though some ALWAYS were, BestBuy)
I am LIVID... Now out comes my poison email to ANOTHER CEO AND CORPORATE OFFICES... WHY must I go through this
The rude **** ended with, so: I'm gonna cancel your order anyway, even if you tell me not to (I said, you want to repeat that for my recording, I want to make sure it's clearly heard.
Sorry, I double posted, but wanted to help stop people from ordering here. We have had enough of ths from the rest of the channel, no need to stay bent over for more... MAN!
Thank god Citi declined my transaction.
Same here. About a week, they said. Cancel, I said. Bastids.
Sent from my Transformer Prime TF201 using xda premium
Wish I'd seen this before I ordered.
I just got off the phone with these liars. I told him the order page is back to saying 2-3 days, he apologized for the misinformation said it'd be about 1-2 weeks.
Think I'm going to find another source and cancel on these vermin.
As far as I can tell no merchant has them in-stock right now so it's really ASUS who's slow on the delivery of these. They obviously weren't shipping keyboards in conjunction with the tablets.
Just can't trust a company that says "Of Maine" yet is in NYC
My order status changed to "sent to warehouse" last night. Having no idea what that means, I called, and was told that they have it, it is being prepped to ship today, will be sent tomorrow AM, and I should have my dock on Wednesday.
Sorry some of you got shafted, but they do/did have some in stock.
Sent from my Transformer Prime TF201 using xda premium
Col.Kernel said:
Wish I'd seen this before I ordered.
I just got off the phone with these liars. I told him the order page is back to saying 2-3 days, he apologized for the misinformation said it'd be about 1-2 weeks.
Think I'm going to find another source and cancel on these vermin.
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Now says:
Availability: Available in 8-12 Days
Bimboy said:
My order status changed to "sent to warehouse" last night. Having no idea what that means, I called, and was told that they have it, it is being prepped to ship today, will be sent tomorrow AM, and I should have my dock on Wednesday.
Sorry some of you got shafted, but they do/did have some in stock.
Sent from my Transformer Prime TF201 using xda premium
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my order status still says 'In Process', ordered early in the morning last Friday back when the Availability said "In Stock".
the_game_master said:
my order status still says 'In Process', ordered early in the morning last Friday back when the Availability said "In Stock".
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Fwiw, I ordered Thursday, immediately after seeing the "in stock" thread. That is likely the difference. I do not understand this manager saying it is not there though, uless he meant that it is coming in today, and the OP's place in line didn't make the cut for place in line versus items received. The swearing probably didn't help either, even though I fully empathize on the frustration level. :-\
Sent from my Transformer Prime TF201 using xda premium
Just got an email that the orders exceeded their shipment... Awesome. Ive cancelled and gone with amazon. I guess it will get here when it gets here.
Kohawk09 said:
Just got an email that the orders exceeded their shipment... Awesome. Ive cancelled and gone with amazon. I guess it will get here when it gets here.
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Just got the email too.
Don't know where to go from here. No body had any in-stock last I checked. Gamestop had no date, and neither did Amazon.
Like a few others, I ordered late Thurs night when the status was "available ". My credit card was charged Friday, I was notified it was "in process" for 1-3 days, now today my status shows "shipped to warehouse ". I am confident in will get mine in a day or two. Am I pleased I paid $40 for express shipping and it's going to take 4 or 5 business days? No. But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
I'm sorry for those of you who ordered when it said "available " and aren't getting yours. I blame their stock tracking/ordering software more than the company being "dishonest ", I really doubt they tried to intentionally screw anyone. They actually seem like one of the few able to make deliver and are being up front about when they will get future stock.
slugbug2010 said:
Like a few others, I ordered late Thurs night when the status was "available ". My credit card was charged Friday, I was notified it was "in process" for 1-3 days, now today my status shows "shipped to warehouse ". I am confident in will get mine in a day or two. Am I pleased I paid $40 for express shipping and it's going to take 4 or 5 business days? No. But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
I'm sorry for those of you who ordered when it said "available " and aren't getting yours. I blame their stock tracking/ordering software more than the company being "dishonest ", I really doubt they tried to intentionally screw anyone. They actually seem like one of the few able to make deliver and are being up front about when they will get future stock.
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Hate to tell ya, I ordered exactly at 9:10 pm est, Abe's website stated it was Available when I placed my order.
I just got two emails saying they oversold over the weekend. I couldn't give a **** about what they did over the weekend, I ALSO ordered asap on Thursday night.
Its looksto be ANO GO even if you ordered Thursday evening. Sorry....lol
Mcoupe said:
Hate to tell ya, I ordered exactly at 9:10 pm est, Abe's website stated it was Available when I placed my order.
I just got two emails saying they oversold over the weekend. I couldn't give a **** about what they did over the weekend, I ALSO ordered asap on Thursday night.
Its looksto be ANO GO even if you ordered Thursday evening. Sorry....lol
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Suckage
What is the status of your order, was your cc charged, did/does it show as shipped to warehouse?
I bought my pad off of newegg.com last thursday. They have been showing up periodically, only when they actually have stock availible. In most states they don't charge sales tax and they ship very quick. I'm seeing only the grey docking station listed on their site at the moment but it is out of stock. All you can do is keep checking periodically as they will show up but sell really fast. But at least if you see it's in stock and buy it, you'll get it. This is one of the most reputable sites on the net.
No idea, I just called them and told Mike ( I guess...ext. 2 from the email) I wanted to cancel...
Go thru phone menu, hit ext. 2
Hold
Abes...hello ages of Maine
Me....I liked to cancel my Asus order
Abes ...what's your order number
Me....give him order number
Abes....hold (6 minutes)
Abes....Jason correct
Me.....yes
Abes....hold (2 minutes)
Abes....ok I canceled your order
Me....thanks
Abes....HUNG UP
That was it, what a douchebag!
---------- Post added at 02:33 PM ---------- Previous post was at 02:31 PM ----------
This freaking tablet and keyboard better give me a "happy ending" each night before bed for all this hassle!!
I'm keeping my fingers crossed. No "oversold" email yet and it shows shipped to warehouse.
It's not like I'm out anything if it does cancel - I've not seen any others available or I would have ordered more for friends/backup anyway. If it gets canceled I get my money back and continue the search and wait. If I'd ordered the damn Grey to begin with this wouldn't be a problem, I would have both from BB, but I ordered champagne.
slugbug2010 said:
I'm keeping my fingers crossed. No "oversold" email yet and it shows shipped to warehouse.
It's not like I'm out anything if it does cancel - I've not seen any others available or I would have ordered more for friends/backup anyway. If it gets canceled I get my money back and continue the search and wait. If I'd ordered the damn Grey to begin with this wouldn't be a problem, I would have both from BB, but I ordered champagne.
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don't cancel, you probably are going to get it.
I never seen the "shipped to warehouse" status, I only got "In Process" when I ordered.
I'm not canceling mine either despite receiving the two emails that they oversold. In part because he still gave an end time of when they will get more in, while the other online retailer don't provide any info when they will get more in.
slugbug2010 said:
But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
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perhaps us over here in Blighty are not so hard done by after all!! Whilst we are yet to get the TFP we will get it with the dock and our retailers do not normally tale 2-3 days to process an order as we can order of some sites up until 8-10pm and still get next day delivery.
Now I am seeing the positives of living on a "small island" as Bill Bryson would say.
ps by the time we get ours; ICS will allready be installed and we will be looking forward to jammy dodgers, jam roly poly or Javvarisi Avul Payasam
So. I wanted the community's consensus here. I ordered online last Sunday, and has been on back order since. On Thursday, I found a retail store near me that had a few in stock, so I went there and just purchased outright, putting it on my credit card. I immediately (from the store) called customer service and cancelled my pending order. They said it may take up to 24 hours for it to be cancelled.
The fit and finish on the One I got is great. No overhang, no gap to speak of.
Then yesterday morning get an email notification from UPS that says my package from TMo is out for delivery. WTF? I had plans last night, but would be home until about 4pm, so was just going to refuse the order. Unfortunately, it hadnt come yet, and I went out for the night. Got home late and the wife has grabbed it off my porch.
So, now I have an unopened package (with 2 boxes (phone and car dock)) and weighing 2 lbs sitting on my kitchen table. What should I do? Return the One I got from retail for refund and take a chance the One in the package is gapless and keep the car dock? Or take the package to a UPS store and have them send it back, and keep the One I got from retail?
Im so torn. What say all of you?
blackangst said:
So. I wanted the community's consensus here. I ordered online last Sunday, and has been on back order since. On Thursday, I found a retail store near me that had a few in stock, so I went there and just purchased outright, putting it on my credit card. I immediately (from the store) called customer service and cancelled my pending order. They said it may take up to 24 hours for it to be cancelled.
The fit and finish on the One I got is great. No overhang, no gap to speak of.
Then yesterday morning get an email notification from UPS that says my package from TMo is out for delivery. WTF? I had plans last night, but would be home until about 4pm, so was just going to refuse the order. Unfortunately, it hadnt come yet, and I went out for the night. Got home late and the wife has grabbed it off my porch.
So, now I have an unopened package (with 2 boxes (phone and car dock)) and weighing 2 lbs sitting on my kitchen table. What should I do? Return the One I got from retail for refund and take a chance the One in the package is gapless and keep the car dock? Or take the package to a UPS store and have them send it back, and keep the One I got from retail?
Im so torn. What say all of you?
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Open the box and see which is the better of the two phones. Even if you return the one from customer care, I doubt they will want the dock back