So. I wanted the community's consensus here. I ordered online last Sunday, and has been on back order since. On Thursday, I found a retail store near me that had a few in stock, so I went there and just purchased outright, putting it on my credit card. I immediately (from the store) called customer service and cancelled my pending order. They said it may take up to 24 hours for it to be cancelled.
The fit and finish on the One I got is great. No overhang, no gap to speak of.
Then yesterday morning get an email notification from UPS that says my package from TMo is out for delivery. WTF? I had plans last night, but would be home until about 4pm, so was just going to refuse the order. Unfortunately, it hadnt come yet, and I went out for the night. Got home late and the wife has grabbed it off my porch.
So, now I have an unopened package (with 2 boxes (phone and car dock)) and weighing 2 lbs sitting on my kitchen table. What should I do? Return the One I got from retail for refund and take a chance the One in the package is gapless and keep the car dock? Or take the package to a UPS store and have them send it back, and keep the One I got from retail?
Im so torn. What say all of you?
blackangst said:
So. I wanted the community's consensus here. I ordered online last Sunday, and has been on back order since. On Thursday, I found a retail store near me that had a few in stock, so I went there and just purchased outright, putting it on my credit card. I immediately (from the store) called customer service and cancelled my pending order. They said it may take up to 24 hours for it to be cancelled.
The fit and finish on the One I got is great. No overhang, no gap to speak of.
Then yesterday morning get an email notification from UPS that says my package from TMo is out for delivery. WTF? I had plans last night, but would be home until about 4pm, so was just going to refuse the order. Unfortunately, it hadnt come yet, and I went out for the night. Got home late and the wife has grabbed it off my porch.
So, now I have an unopened package (with 2 boxes (phone and car dock)) and weighing 2 lbs sitting on my kitchen table. What should I do? Return the One I got from retail for refund and take a chance the One in the package is gapless and keep the car dock? Or take the package to a UPS store and have them send it back, and keep the One I got from retail?
Im so torn. What say all of you?
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Open the box and see which is the better of the two phones. Even if you return the one from customer care, I doubt they will want the dock back
Related
After over 6 hours on the phone with Samsung support (until 2:30 am on SAt.) I was told to take the device back(stock and unrooted) and exchange or get a refund. I called Staples and was assured that they had PLENTY in stock(their words) so I made the 45 minute drive (one way) and upon arriving at the store the cashier was very polite but said she must talk to Mgr. The mgr shows up and says "oh your bringing back another one,(with a huge smirk on his face) I said yes I had tried very hard to resolve the issues with support but could not. The mgr continued to smirk and look at me like "yeah right" He said he must call his district mgr he left and the cashier apologized for him saying"He should not have treated you like that. The mgr returned and still had the same smirk on his face. and said "what do you want to do?" I replied, I will try another one ( I had purchased one a week and a half ago and returned it for refund after 3 days.) He said just a moment and went to the store room and when he came back he said I can exchange it for one in an opened box, I replied NO WAY!!. He then said that they had 2 in the back and both were opened, I said what happend to the plenty I was told on the phone? I then asked for a refund and he whispered something to the girl and smirked again and left. The cashier then all of a sudden had all of this info about stock in the backroom etc. I firmly believe that they did not want to exchange the device and would rather refund and look for others to come in and buy their stock.(opened and unopened) The cashier apologized once again for the mgr's actions. I got the number for corporate and will call tomorrow. Upon reading the coupon it says coupon good only while supplies last. That could mean that all stores were only shipped a very few. I now have no coupon and no device. I had just returned the TF I had been trying and decided to stick with the Gtab and had purchased a Samsung keyboard for it at BB. Anyone else have problems with Staples?
I will not shop at Staples again after the way I was treated when my wife and I went to the store to buy my Samsung Tab, was treated very rudely by a manager, ended up driving 45min to BB the next day to buy my tab. Guess they didn't want my money!!
To make a long story short, website said in stock, went to store, young kid said oh yeah we have some in the back but I can't go back and get them. Asked to speak to a manager,she said it was too much work to get it out of the back and I should buy a Xoom because it has an sd card (funny huh?) I exchanged several intense sentences with the manager and left the store and will not ever go back in one. I pulled our business away from them on our business side as well. Doesn't hurt me any, I order from other places now.
While at BB purchasing the keyboard a man and his girl friend saw the keyboard and asked me how I liked the Gtab. I replied I really liked it but might have to return it for issues. He then stated that he was going to attempt to get BB to honor the coupon for the Gtab. I told him I had tried that at another BB and it was a no go. Well about 2 minutes later the mgr showed up and told him no problem. So perhaps there is a chance I can get the same BB to honor a coupon when I find one. I am going to return the keyboard as it would not function properly(called samsung support and they could not help me get it to be recognized by the Gtab. I will try to purchase the device with coupon.
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
lost2030 said:
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
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Thanks!!! I also hit the thanks button !!!!!!
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
Raistlin1 said:
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
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was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
tenbeau said:
was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
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I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
Raistlin1 said:
I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
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Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
You could have exchanged it for an open box unit and then waited for some new ones to do another exchange later. Maybe one of the open box units was like new? The coupon is good until 7/30 so you can keep checking local stock.
And what was wrong with your tab? (just curious...)
tenbeau said:
Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
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Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
Vlad_z said:
And what was wrong with your tab? (just curious...)
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It had almost constant black screen freezes and youtube videos would not play without FC. Also constant Samsung apps FC. Also it refused to acknowledge the samsung keyboard I purchase for it. I tried all of the fixes mentioned in this forum and also spend over 6 hours with samsung support to no avail.
Interesting stories about Staples customer service. I bought a 16 GB Galaxy Tab from Staples on the first day of the coupon offer, and got an unopened, unlocked unit that I am very happy with.
But, before I said I wanted to buy one, the salesperson would not go to get one out of the back (so I could examine the specs on the box), which I found strange. And, once I said I wanted to buy, he pushed like crazy to get me to buy the protection plan ($230 on a $400 purchase!!), over and over again, which was very annoying.
I would have much preferred to buy at BB if I knew they would have honored the coupon, but I did end up with a well-performing Tab.
never had a problem with staples
Raistlin1 said:
Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
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UPDATE: I ended up going to BB and was turned down by mgr and then later that day I found out a staples near BB had one in stock (acer iconia and Motorola xoom) upon arriving there it turned out one was display unit(acer iconia) and the price on the Xoom was 599 instead of 499.00.I decided against both of them. Stopped by BB on way home and was considering buying a TF at full price. Just for fun I asked the sales rep to help me and he replied he was busy and then got this other rep to help me. I asked him if he would honor the staple coupon and he said funny you should ask we just got an email from corporate(he showed it to me) and we are authorized to honor the coupon (just the devices listed in email) if the store nearest us has it in stock I knew the closest store did not so just said if you honor it I will buy the Gtab. He then asked me what color -size etc and I replied 16gb white and he pulled one out of the cage. I thought he would call the nearest Staples but he did not. He just rang it up and told the girl at the main counter it was done according to the email just received. When I got home and unboxed it I found that it was UNLOCKED!!!!! I am go grateful. To be able to get a good Grab in the color I preferred from the start and to find it unlocked is just Amazing. Keep trying BB if you have not picked up a tab with the 100.00 coupon yet.
Delete this post.
To try and condense what all has transpired . Yesterday I returned a Gtab to Staples due to issues, they gave me a hard time and then told me they only had opened boxes in the back, so I declined and got a refund. This morning I called Staples CS and was told they were sorry about the way I was treated but would not give me a raincheck and just basically said item is out of stock on line and in all stores. I proceeded to BB which is about 1 hour and change away from me. I was taking back the keyboard I purchased for the Gtab. While at BB I approached the mgr and asked if they would accept the staples coupon and he said NO and just walked away. SO I returned home. I then found a Staples which was right next to BB and they had a acer Iconia left in stock and would accept the coupon. I decided to make the hour trip again and on the way I stopped at BB again and almost bought the Asus at regular price but decided to go on to Staples. At Staples I found that the acer was a display model and left and started home and then decided once again to stop at BB. I tried to get a salesperson to help me and the first one said he was busy and he rounded up another sales rep to help me. Just for giggles I asked him if he would honor the coupon on the Gtab and he said we just got an email stating we were to resume honoring the coupon if the closest store had that item in stock. I knew they did not but said ok and he then asked which Gtab did I want? I said the white 16gb he pulled it out of the case and went to his register he then rang it up and when the checkout girl questioned it he said he was doing it per the email they had just received saying it was okay to do it. I was overjoyed. I hurried home and upon unboxing and plugging it in to charge the battery I turned it on for the first time and LO AND BEHOLD IT IS UNLOCKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am just sitting here in amazement. From not having the device and apparently no chance to get one at $100 off to having one with $100 off and UNLOCKED. I am truly GRATEFUL!!!!!!!!!!!!!!!!!!!!
what did you spend in gas?
pandamaja said:
what did you spend in gas?
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about 12 dollars in gas. So I am still way ahead and have a unlocked tab to boot.
Oh man that is great!! You were having so many problems and I am very happy that you were able to get one. And to boot you received an unlocked one, I am extremely jealous!!!
I tried a few times to get BB to honor the coupon to try and get the 32gb model and hopes to get one that is unlocked but no luck.
Congrats!!!
Raistlin1 said:
Oh man that is great!! You were having so many problems and I am very happy that you were able to get one. And to boot you received an unlocked one, I am extremely jealous!!!
I tried a few times to get BB to honor the coupon to try and get the 32gb model and hopes to get one that is unlocked but no luck.
Congrats!!!
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According to the sales rep that fixed me up BB sent out an email last night about 8pm to all stores that it was ok to honor the coupon. He also stated that they were to check the nearest Staples to make sure they had stock on hand, athough he did not do it. So You might try again at the same store or different stores if there are any in your area. Good luck!!!
Just called my local BN and they had some "extras" in stock that were available. Give your local store a call and see if you can pick one up.
I picked one up this afternoon over lunch. My local B&N had just received them this morning and was charging up the display unit (wasn't out yet). Said they had limited stock. So what are we doing with it?
Nice guys!!! Can't wait to check out the unboxings and reviews Devs, get them while they're hot!!!!!
I registered one for myself at a store about a week ago - they called me several hours ago (morning here), I picked it up!
They said I was the first one to buy it, since they got it just before calling me.
I just came back from picking mine up too. I called this morning to see if the tablet will be in stores on Friday, and they said most likely that I will have to make a reservation or they might be sold out, so I did. They called me back like an hour later and told me they have them in stock.
Go Guys!!!
http://www.staples.com/product_421456
They were on stock this morning and went quick.
Few minutes ago they came back with more units. So keep an eye to this store.
I was able to get one this morning.
Sold out
10charssssssssssssssssssss
Keep an eye open.
One guy put 99 in the cart to see how many units were there and there were 12.
http://www.transformerforums.com/fo...-staples-has-them-stock-online-right-now.html
This morning the Staple's representative told me there were 24 available. So it seems units are arriving every few hours.
Don't bother trying to see if they will have more in. I talked to one of the Agents in chat. Said "This will not be available through Staples in the future and it is expected to be removed from the site tomorrow."
Maybe she just had a bad day.. dont know. lol
Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
Back story: First, the news that the 920 was releasing was released in September. In October, we found out that AT&T was able to get an exclusive for 6 months on the device. We also had the WP8 release event from Microsoft. November, AT&T FINALLY releases pricing for the 920 and a release date. No news on Pre-Order availability until it was a few days from release date.
Now, AT&T did such a HORRIBLE job on educating their own customer service reps, that I almost just gave up.
1. I tried to pre-order online, but since I have a corporate discount on my account, I had to go through their Enterprise Portal and pre-order was blanked out so I could no do it.
2. I thought I would be sly and order it by phone. Everything went well until the rep told me it was $199.99... I choked and told her "No Thanks"!
3. I went into the store when it opened (Wed Nov 7). Rep there didn't even know pre-orders were being accepted but after much assuring by me and looking in her computer, she started my order. After finishing she GUARANTEED me it would arrive by Friday, that is what the computer was telling her.
Friday comes and my phone is still in "Processing" state. I called to get an update and I was told it was being processed and would ship soon. In other words, she had no freaking clue.
I bash AT&T on FB and get a text from a rep from my store asking me what's up. We text for a while and come to find out that it may take a week or more for my phone to ship. The original rep should have told me that, but no, set my expectations really high to get smashed.
After looking over my order some more, he finds out that my free charging pad was not added to my order, so now I have to go BACK and get that fixed.
To make it worse, the availability of the phone in AT&T stores has been lackluster at best. I'm talking most only are getting 3 devices in Black, Red and/or White for sale. All other colors have to be ordered.
Oh, they are not even letting people in line waiting to get one know that they are out of stock, instead, they are letting them stay there waiting for an hour+ at a time to tell them they have none, but then try to sell them on a S3, Note 2 or an iPhone 5.
So, where did AT&T drop the ball? Hell, if you read up and also what others around the country have been saying, they pretty much dropped it everywhere they could, and even in some placed you didn't think they could!
I'm going to wait out for my Yellow 920. I am going to get over all this eventually, but all I can tell you know is, if I ever go to pre-order a phone from AT&T and am told it will arrive on launch date, it will be in writing and someone will pay for it if it falls through.
If you plan to go to a store and wait in a "line" for this phone, just go up and ask over someone shoulder to see if they even have one.
Agreed. I preordered my red 920 on the 7th, was guaranteed that it would arrive by the 9th. Now being told it won't even ship for another "week or two". Being told that it was first come first serve, but I know people who preordered on the 8th received their phones on the 9th as promised. Very annoyed by all of this, honestly.
I learned a long time ago not to preorder from AT&T except in store. I have yet to in the stores on morning/mid day or even early afternoon of a release day device and not be able to get one. Now I live in Maine so obviously that is a lot easier than if you live in a big city or what not.
2 Stores near me got plenty of Note II's, 8X's and 920's. The one I chose to go to had the 10 black 920s, 10 white, and 5 red. No Yellow or Cyan.
The last time I preordered online I got my phone about a week after release, even though the devices were in stock at the store.
I preordered both the iPhone 3gs and 4 in store and they were both there release morning.
in store...
crawlgsx said:
I learned a long time ago not to preorder from AT&T except in store...
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I preordered in store early Wednesday and am still waiting, so this is no sure fix. I also am not getting the charger and will have to return to the store to argue about it. I did have the option of shipping the phone to the store, which considering the store had it in stock on Friday would have been a better idea this time since even if my phone wasn't there I would have just taken one of the ones they had. As preordered Lumia 900s that were shipped directly arrived before the models in store, how would you have guessed? Certainly AT&T botched this release in the US.
Damn unfortunate . I ordered a 920 Cyan thru Att premier on Nov 8 and got it today Nov 10. They shipped it overnight instead of 2 day :good:
Talderon said:
Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
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The bigger question is why in the name off all things good and holy are you paying AT&T so much money? Switch to Straight Talk and pay half of that for four lines, and that includes all-you-can-eat minutes/text/data?
I'm confused, why are you paying so much??
My family plan with 5 lines and 4 out of the 5 have 3GB data and we're only paying $250 a month.
AT&T stores are having issues with the amount of L920 they are getting in stores. The store I went to only had 1 nokia in stock which was in black. Couple other stores in the area had maybe 2-3 in stock. Maybe none.
I avoided the whole pre-order nonsense and
took a chance that I would get the phone by getting in line at the store Friday morning. I have pre-ordered before and had a similar experience and will never do it again. All in all, I was able to get the phone Friday after waiting in line outside the store for 30 mins. and once I got inside the store, about an hour.
Alpha0ero said:
took a chance that I would get the phone by getting in line at the store Friday morning. I have pre-ordered before and had a similar experience and will never do it again. All in all, I was able to get the phone Friday after waiting in line outside the store for 30 mins. and once I got inside the store, about an hour.
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You guys had lines for the Nokia? That's weird, I've seen videos of people waiting in line and there's about 5-10 other people but I never seen any type of line at my AT&T store.
I went on launch day.
I live in Las Vegas, Nevada.
Yep
emckai said:
You guys had lines for the Nokia? That's weird, I've seen videos of people waiting in line and there's about 5-10 other people but I never seen any type of line at my AT&T store.
I went on launch day.
I live in Las Vegas, Nevada.
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I got there at 8:30 and attached is a picture of the line at that time. This AT&T is across the road from Dell here in Austin so maybe that would explain it.
Alpha0ero said:
I got there at 8:30 and attached is a picture of the line at that time. This AT&T is across the road from Dell here in Austin so maybe that would explain it.
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Well it's good you still got your phone. I'm waiting on the wireless charging pad XD
I feel your pain
Talderon said:
Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
Back story: First, the news that the 920 was releasing was released in September. In October, we found out that AT&T was able to get an exclusive for 6 months on the device. We also had the WP8 release event from Microsoft. November, AT&T FINALLY releases pricing for the 920 and a release date. No news on Pre-Order availability until it was a few days from release date.
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Click to collapse
I have a similar story, but mine was worked out so I actually received my phone today via FedEx and I will never order another device where they have to deliver it. I went online after mid-night to try and order the device, but everything it kept trying to charge me an extra $150 for the charging plate and the $100 which was to drop the phone to $99. So I called ATT and the first rep couldn't tell what was going on and chalked it up to me being a corporate account user. So I had to call back the next day and waste another hour on the phone with a corporate rep who finally told me to just order it and they would credit it back after the fact - what part of stupid, do I look? So I wasted an hour on phone before work and called back at Lunch to find out that I had a code which showed my service plan wasn't compatible with the offer, and that they needed to update it. So I wait for a supervisor, explain my situation for the third or fourth time and get cut off before she can correct the freaking problem. I finally call back and speak to gentlemen by the name of Jose, who walks me to through, count them, 4 transfers before we get back into the corporate account section and a darling young lady sets the code correctly to reflect a current voice and data plan compatible with the offer and I immediately am able to order the phone on their website. This is the afternoon of the 7th of November. They process my order, it gets sent out to FedEx and of course, two day deliver doesn't mean a hill of beans to them. I see a status that it was picked up the morning of 8 November and estimated for delivery on 12 November. So I go through the entire weekend without a new toy to play with; but no biggie, I got the phone and charging plate after being told by ATT that the plate was on backorder. SO I AM NOW HAPPY. If I could only get my wireless hotspot, all would be golden.
AnyMal said:
The bigger question is why in the name off all things good and holy are you paying AT&T so much money? Switch to Straight Talk and pay half of that for four lines, and that includes all-you-can-eat minutes/text/data?
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emckai said:
I'm confused, why are you paying so much??
My family plan with 5 lines and 4 out of the 5 have 3GB data and we're only paying $250 a month.
AT&T stores are having issues with the amount of L920 they are getting in stores. The store I went to only had 1 nokia in stock which was in black. Couple other stores in the area had maybe 2-3 in stock. Maybe none.
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I pay more because I am on an Enterprise Unlimited Data Plan (means no throttling, EVER) with all 5 lines and a few of the devices have insurance.
Strait Talk is out of the question because of the plan stipulations and level of service I would lose with those plans over the Enterprise service.
As for an update. Nope, still no phone and still no word on when it will ship.
Latest update other than it not shipping:
Ok, when I pre-ordered, I ordered the phone and a charging STAND. What ended up happening is, they placed the order for my PHONE and a charging PAD (after corporate discount, it was $25). When I questioned why my FREE pad was not on my order, come to find out they ordered the phone and I PAID for the free pad. So they fixed that, then I placed the order for my stand and it was $37 after corporate discount..
I hate AT&T!
Talderon said:
I pay more because I am on an Enterprise Unlimited Data Plan (means no throttling, EVER) with all 5 lines and a few of the devices have insurance.
Strait Talk is out of the question because of the plan stipulations and level of service I would lose with those plans over the Enterprise service.
As for an update. Nope, still no phone and still no word on when it will ship.
Latest update other than it not shipping:
Ok, when I pre-ordered, I ordered the phone and a charging STAND. What ended up happening is, they placed the order for my PHONE and a charging PAD (after corporate discount, it was $25). When I questioned why my FREE pad was not on my order, come to find out they ordered the phone and I PAID for the free pad. So they fixed that, then I placed the order for my stand and it was $37 after corporate discount..
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My ordering history:
Nov 9-- Online ordered
Nov 12--Order was cancelled, Online ordered again
Nov 13--Order was cancelled again, Ordered on phone
Nov 14--AT&T premier agent told me my order was shipped
Nov 15--Check my order status again, the order is back ordered
Nov 16--Order is in processing