Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
Back story: First, the news that the 920 was releasing was released in September. In October, we found out that AT&T was able to get an exclusive for 6 months on the device. We also had the WP8 release event from Microsoft. November, AT&T FINALLY releases pricing for the 920 and a release date. No news on Pre-Order availability until it was a few days from release date.
Now, AT&T did such a HORRIBLE job on educating their own customer service reps, that I almost just gave up.
1. I tried to pre-order online, but since I have a corporate discount on my account, I had to go through their Enterprise Portal and pre-order was blanked out so I could no do it.
2. I thought I would be sly and order it by phone. Everything went well until the rep told me it was $199.99... I choked and told her "No Thanks"!
3. I went into the store when it opened (Wed Nov 7). Rep there didn't even know pre-orders were being accepted but after much assuring by me and looking in her computer, she started my order. After finishing she GUARANTEED me it would arrive by Friday, that is what the computer was telling her.
Friday comes and my phone is still in "Processing" state. I called to get an update and I was told it was being processed and would ship soon. In other words, she had no freaking clue.
I bash AT&T on FB and get a text from a rep from my store asking me what's up. We text for a while and come to find out that it may take a week or more for my phone to ship. The original rep should have told me that, but no, set my expectations really high to get smashed.
After looking over my order some more, he finds out that my free charging pad was not added to my order, so now I have to go BACK and get that fixed.
To make it worse, the availability of the phone in AT&T stores has been lackluster at best. I'm talking most only are getting 3 devices in Black, Red and/or White for sale. All other colors have to be ordered.
Oh, they are not even letting people in line waiting to get one know that they are out of stock, instead, they are letting them stay there waiting for an hour+ at a time to tell them they have none, but then try to sell them on a S3, Note 2 or an iPhone 5.
So, where did AT&T drop the ball? Hell, if you read up and also what others around the country have been saying, they pretty much dropped it everywhere they could, and even in some placed you didn't think they could!
I'm going to wait out for my Yellow 920. I am going to get over all this eventually, but all I can tell you know is, if I ever go to pre-order a phone from AT&T and am told it will arrive on launch date, it will be in writing and someone will pay for it if it falls through.
If you plan to go to a store and wait in a "line" for this phone, just go up and ask over someone shoulder to see if they even have one.
Agreed. I preordered my red 920 on the 7th, was guaranteed that it would arrive by the 9th. Now being told it won't even ship for another "week or two". Being told that it was first come first serve, but I know people who preordered on the 8th received their phones on the 9th as promised. Very annoyed by all of this, honestly.
I learned a long time ago not to preorder from AT&T except in store. I have yet to in the stores on morning/mid day or even early afternoon of a release day device and not be able to get one. Now I live in Maine so obviously that is a lot easier than if you live in a big city or what not.
2 Stores near me got plenty of Note II's, 8X's and 920's. The one I chose to go to had the 10 black 920s, 10 white, and 5 red. No Yellow or Cyan.
The last time I preordered online I got my phone about a week after release, even though the devices were in stock at the store.
I preordered both the iPhone 3gs and 4 in store and they were both there release morning.
in store...
crawlgsx said:
I learned a long time ago not to preorder from AT&T except in store...
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I preordered in store early Wednesday and am still waiting, so this is no sure fix. I also am not getting the charger and will have to return to the store to argue about it. I did have the option of shipping the phone to the store, which considering the store had it in stock on Friday would have been a better idea this time since even if my phone wasn't there I would have just taken one of the ones they had. As preordered Lumia 900s that were shipped directly arrived before the models in store, how would you have guessed? Certainly AT&T botched this release in the US.
Damn unfortunate . I ordered a 920 Cyan thru Att premier on Nov 8 and got it today Nov 10. They shipped it overnight instead of 2 day :good:
Talderon said:
Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
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The bigger question is why in the name off all things good and holy are you paying AT&T so much money? Switch to Straight Talk and pay half of that for four lines, and that includes all-you-can-eat minutes/text/data?
I'm confused, why are you paying so much??
My family plan with 5 lines and 4 out of the 5 have 3GB data and we're only paying $250 a month.
AT&T stores are having issues with the amount of L920 they are getting in stores. The store I went to only had 1 nokia in stock which was in black. Couple other stores in the area had maybe 2-3 in stock. Maybe none.
I avoided the whole pre-order nonsense and
took a chance that I would get the phone by getting in line at the store Friday morning. I have pre-ordered before and had a similar experience and will never do it again. All in all, I was able to get the phone Friday after waiting in line outside the store for 30 mins. and once I got inside the store, about an hour.
Alpha0ero said:
took a chance that I would get the phone by getting in line at the store Friday morning. I have pre-ordered before and had a similar experience and will never do it again. All in all, I was able to get the phone Friday after waiting in line outside the store for 30 mins. and once I got inside the store, about an hour.
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You guys had lines for the Nokia? That's weird, I've seen videos of people waiting in line and there's about 5-10 other people but I never seen any type of line at my AT&T store.
I went on launch day.
I live in Las Vegas, Nevada.
Yep
emckai said:
You guys had lines for the Nokia? That's weird, I've seen videos of people waiting in line and there's about 5-10 other people but I never seen any type of line at my AT&T store.
I went on launch day.
I live in Las Vegas, Nevada.
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I got there at 8:30 and attached is a picture of the line at that time. This AT&T is across the road from Dell here in Austin so maybe that would explain it.
Alpha0ero said:
I got there at 8:30 and attached is a picture of the line at that time. This AT&T is across the road from Dell here in Austin so maybe that would explain it.
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Well it's good you still got your phone. I'm waiting on the wireless charging pad XD
I feel your pain
Talderon said:
Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
Back story: First, the news that the 920 was releasing was released in September. In October, we found out that AT&T was able to get an exclusive for 6 months on the device. We also had the WP8 release event from Microsoft. November, AT&T FINALLY releases pricing for the 920 and a release date. No news on Pre-Order availability until it was a few days from release date.
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Click to collapse
I have a similar story, but mine was worked out so I actually received my phone today via FedEx and I will never order another device where they have to deliver it. I went online after mid-night to try and order the device, but everything it kept trying to charge me an extra $150 for the charging plate and the $100 which was to drop the phone to $99. So I called ATT and the first rep couldn't tell what was going on and chalked it up to me being a corporate account user. So I had to call back the next day and waste another hour on the phone with a corporate rep who finally told me to just order it and they would credit it back after the fact - what part of stupid, do I look? So I wasted an hour on phone before work and called back at Lunch to find out that I had a code which showed my service plan wasn't compatible with the offer, and that they needed to update it. So I wait for a supervisor, explain my situation for the third or fourth time and get cut off before she can correct the freaking problem. I finally call back and speak to gentlemen by the name of Jose, who walks me to through, count them, 4 transfers before we get back into the corporate account section and a darling young lady sets the code correctly to reflect a current voice and data plan compatible with the offer and I immediately am able to order the phone on their website. This is the afternoon of the 7th of November. They process my order, it gets sent out to FedEx and of course, two day deliver doesn't mean a hill of beans to them. I see a status that it was picked up the morning of 8 November and estimated for delivery on 12 November. So I go through the entire weekend without a new toy to play with; but no biggie, I got the phone and charging plate after being told by ATT that the plate was on backorder. SO I AM NOW HAPPY. If I could only get my wireless hotspot, all would be golden.
AnyMal said:
The bigger question is why in the name off all things good and holy are you paying AT&T so much money? Switch to Straight Talk and pay half of that for four lines, and that includes all-you-can-eat minutes/text/data?
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emckai said:
I'm confused, why are you paying so much??
My family plan with 5 lines and 4 out of the 5 have 3GB data and we're only paying $250 a month.
AT&T stores are having issues with the amount of L920 they are getting in stores. The store I went to only had 1 nokia in stock which was in black. Couple other stores in the area had maybe 2-3 in stock. Maybe none.
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I pay more because I am on an Enterprise Unlimited Data Plan (means no throttling, EVER) with all 5 lines and a few of the devices have insurance.
Strait Talk is out of the question because of the plan stipulations and level of service I would lose with those plans over the Enterprise service.
As for an update. Nope, still no phone and still no word on when it will ship.
Latest update other than it not shipping:
Ok, when I pre-ordered, I ordered the phone and a charging STAND. What ended up happening is, they placed the order for my PHONE and a charging PAD (after corporate discount, it was $25). When I questioned why my FREE pad was not on my order, come to find out they ordered the phone and I PAID for the free pad. So they fixed that, then I placed the order for my stand and it was $37 after corporate discount..
I hate AT&T!
Talderon said:
I pay more because I am on an Enterprise Unlimited Data Plan (means no throttling, EVER) with all 5 lines and a few of the devices have insurance.
Strait Talk is out of the question because of the plan stipulations and level of service I would lose with those plans over the Enterprise service.
As for an update. Nope, still no phone and still no word on when it will ship.
Latest update other than it not shipping:
Ok, when I pre-ordered, I ordered the phone and a charging STAND. What ended up happening is, they placed the order for my PHONE and a charging PAD (after corporate discount, it was $25). When I questioned why my FREE pad was not on my order, come to find out they ordered the phone and I PAID for the free pad. So they fixed that, then I placed the order for my stand and it was $37 after corporate discount..
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My ordering history:
Nov 9-- Online ordered
Nov 12--Order was cancelled, Online ordered again
Nov 13--Order was cancelled again, Ordered on phone
Nov 14--AT&T premier agent told me my order was shipped
Nov 15--Check my order status again, the order is back ordered
Nov 16--Order is in processing
Related
I've seen from some of the posts on these threads that some people who ordered online won't be getting the Galaxy Note on the 17th. Some have called AT&T and were told by a rep that they ran out of them at there warehouses. It also seems like most of the AT&T stores are only getting 10 for paycheck day (5 blue and 5 white), don't know about Best Buy but it seems like there will be a shortage on paycheck day as well. If the Note does sellout on day one I wonder what exuse the ifanboys will come up with this time.... I'm looking at you BGR! Lol
While I admit ibgr is a biased apple fanboy, I think ten per store sounds about right for most devices.
Sent from my Galaxy Nexus using xda premium
MMAHavok69 said:
I've seen from some of the posts on these threads that some people who ordered online won't be getting the Galaxy Note on the 17th. Some have called AT&T and were told by a rep that they ran out of them at there warehouses. It also seems like most of the AT&T stores are only getting 10 for paycheck day (5 blue and 5 white), don't know about Best Buy but it seems like there will be a shortage on paycheck day as well. If the Note does sellout on day one I wonder what exuse the ifanboys will come up with this time.... I'm looking at you BGR! Lol
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wow. Im so relieved I have my tracking number .
If people who placed preorders are not getting theirs, I don't believe it is because they are running out of stock at the warehouses. I ordered mine this morning and I have a FedEx tracking number for Friday delivery.
They have ordered more at this point but the initial order was really low
homegeek said:
If people who placed preorders are not getting theirs, I don't believe it is because they are running out of stock at the warehouses. I ordered mine this morning and I have a FedEx tracking number for Friday delivery.
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Sent from my SAMSUNG-SGH-I727 using XDA App
I think the reps are just making stuff up because they don't know what's going on. I called today because I coudn't remember if I did in-store pick-up or shipped to my house (ordered in-store on the 5th) and got the run-around with four different excuses for why the order was "in progress"/"pending" on the site. First it was because they said I didn't sign the T&A email, then it was stock issues, then it was because the phone doesn't come out until the 19th and another said I had to go back to the store to re-place the order.
Anyways, ended up just saying screw it and we'll just see what happens and see if the store calls to pick it up and then the tracking info appeared. I think they were just unprepared for it all.
my store got 10 blue, 5 white... i dunno if we are getting more tomorrow.
We didn't run out of stock.... there's only so many hours for shippers to ship phones, then it falls into next day which is tomorrow when they run past pickup times.
Sent from my SAMSUNG-SGH-I997 using XDA App
The warehouses are not empty....trust me
inconceivable said:
I think the reps are just making stuff up because they don't know what's going on.
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agreed. several AT&T employees who post here regularly have been telling us all to relax and not listen to those "Reps" that ppl are calling. if you havent gotten a tracking # yet by looking at this site https://www.wireless.att.com/order_status/ (thanx jpeg42) then perhaps the # will show up by morning and according to them, it SHOULD be delivered tomorrow.
homegeek said:
If people who placed preorders are not getting theirs, I don't believe it is because they are running out of stock at the warehouses. I ordered mine this morning and I have a FedEx tracking number for Friday delivery.
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Wow, that is just an insult for us who placed an order before you and haven't gotten any word on tracking info.. lol
--------
UPDATE: On second thought...I think I just got my tracking #
AT&T fails at launches that are non-iPhone as you guys have probably found out.
It's sad. The phone didn't even show up in our POS systems on the 5th, even with the SKU.
But you guys will be getting them either way.
I got paranoid and went to a AT&T core store on Super Bowl Sunday (first day we were supposed to be able to pre-order) and tried to pre-order it. Not only was there not a bunch of people waiting to pre-order it, the store employee had no idea that it pre-orders for the Note started that day. No other customer had come in asking about it by then (just after noon). So obviously, the demand isn't that bad. I'm pretty sure we'll be getting it in timely manner.
christran12 said:
I got paranoid and went to a AT&T core store on Super Bowl Sunday (first day we were supposed to be able to pre-order) and tried to pre-order it. Not only was there not a bunch of people waiting to pre-order it, the store employee had no idea that it pre-orders for the Note started that day. No other customer had come in asking about it by then (just after noon). So obviously, the demand isn't that bad. I'm pretty sure we'll be getting it in timely manner.
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Not a lot of people even knows the phone exist. Probably won't even notice it until a few months when it catches up. Only problem with AT&T is the lag in customer service about any information about the product and some CRS has no idea about the phone.
christran12 said:
I got paranoid and went to a AT&T core store on Super Bowl Sunday (first day we were supposed to be able to pre-order) and tried to pre-order it. Not only was there not a bunch of people waiting to pre-order it, the store employee had no idea that it pre-orders for the Note started that day. No other customer had come in asking about it by then (just after noon). So obviously, the demand isn't that bad. I'm pretty sure we'll be getting it in timely manner.
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Yeah..There shouldn't be any issues of walking into most retail stores within the first 2 weeks, and being able to purchase a Note right on the spot.
And based on the way Samsung did their SB commercial...I wouldn't be surprised if it's true that many Americans still have no clue what the Note is (and/or they flat-out don't care about it).
And this is considering that Samsung has advertised the Note a ton dating back to last September's IFA in Germany. But I think it's the case that it's far more recognized in the overseas markets.
Like in Asia...it supposedly has sold fairly well in Taiwan and Singapore...and they both are small nations overall.
Just spoke with a Sprint CSR (and her supervisor) on the phone who informed me that she could not move my June 1 upgrade date up by 14 days any more due to the policy being changed on May 17th. It's perfect (well, imperfect) timing for those of us with June 1 upgrade dates. I was told there was absolutely nothing they could do. I've preordered the phone through Best Buy but apparently won't be able to get it until June 1, assuming that Best Buy even gets the EVO LTE by then... Anybody else out there with June 1 upgrade dates that have been able to move up their eligibility date?
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
My upgrade was 6/1, what I heard was the policy was being changed as of 6/1 so I think you were lied to. I also told them I've been having a lot of random issues with my phone.
Sebrina said:
You can buyout whatever is left of your contract in your case it's like 20 bucks or maybe less. I forget what sprint calls it now.
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Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
phsteve said:
Yeah I had heard about that... I think it's $20 times the number of months remaining in your contract but with a minimum of $100. I'm on the phone with them now (on hold) and according to ISN if my account was notated before the 17th that I wanted an early upgrade they'll still honor it. I had called on the 10th and the 11th so we'll see what they can do. Of course this is all moot if BB doesn't get the phone before June 1!
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That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
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Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
Sebrina said:
That's not true at all and I don't think those prices are right either, friend on another forum had 4 1/2 months left he got out with 45 bucks.
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Haha I meant to hit "quote" instead of "thanks" but now you get a free thanks! I just remember reading the $100 minimum somewhere, not sure where. Now that I looked it up I think you're right.
Anyway, Telesales said they will notate the account and that when I pick up the phone from Best Buy they will honor the early upgrade since I had called about it before 5/17 originally. Apparently they can only move the upgrade up at the time of an actual sale, so I'll just have to have faith that they'll put it through at Best Buy's request.
phsteve said:
Cool, good to know. I think I got an unlucky supervisor the first time I called but now that I have called back with the original date I called they might be more receptive... I'll keep y'all posted. Being nice is definitely important but sometimes difficult! Haha doing my best.
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Let us know how it goes.
I originally called CS a couple weeks ago and they told me to call 1-800-Sprint1 and they could change it or I could go into a corporate store and have it done. Called Thursday and they said I'd have to order it through tele-sales for them to change the date. Went into my local corporate Sprint store and they told me they can't do it, I'd have to do it at a 3rd party store. Went into Best Buy and they told me they can't do that, I'd have to do it through Sprint. Called Sprint again, a couple times and at this point I had totally lost my cool.
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
shizume said:
I think you lucked out. I called yesterday and they changed my upgrade date up. One account was 6/1/2012 the other was 12/1/2012. And my airave was 2/1/2013.
All three was pushed up a year and in return all three is now eligible.
I just talked to her calmly, stating I want upgrade phone to Evo lte but didn't want to wait til upgrade time. I told them I want to show support with all the turmoil going on and want an upgrade to show my devote and support to HTC/sprint. She puts me on hold for about a min and return with an "ok" we will change your eligibility under one condition, pay for the activation fee. I tried to get around that, but no go. Well still happy I get to move the date up
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I just got a call back and they said it was done. Checked my account and it now shows my upgrade as of 5/1. I have an Airave as well, they are always listed as a full upgrade.
ausch30 said:
I went to Delaware this weekend to visit Dogfish Head brewery and allow myself some time to relax. I called this morning and she told me I had to order through tele-sales and that the 4G LTE was not available to either order or pre-order. Just called back this afternoon and the guy I talked to said it would be changed within the hour. I just checked and it's not updated yet so we'll see what happens.
Sometimes it is tough to stay calm and be nice but in the end it does pay off, good luck.
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Click to collapse
They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
A bit of info thatvhas always helped me is ..call Retentions for any issues..no waiting on hold or pressing options. They just pick up the phone first ring..if anyone can gget it done for you its them ..18777754886
phsteve said:
They have the best brewery tour! And free beer to boot! I love Dogfish Head.
I guess it just depends on who you get if they'll actually move your upgrade date up without a sale... She said she would move it up today if I ordered through Sprint but since I was ordering through Best Buy she said that they would move up the date whenever I went in to pick up my preorder. She assured me that she would notate my account and that I wouldn't have any problems, so hopefully she's right.
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Good to hear, hopefully you'll be able to get it done. Now the issue is Sprint/Best Buy/Radio Shack/Wirefly. Wirefly says they'll be shipping in 2-3 weeks but it's the cheapest. I always get my phones from Radio Shack because I hate Best Buy and there's always less people in there so I can get in and out faster. The problem is I have a feeling that due to the customs issue Sprint stores might be the first to have them available. I just want it ASAP.
I called and they said they could move mine. But this was last week.
Sent from my iPhone with the bigger Gee Bees.
I tried a couple times to get mine bumped up from 6/1 with no success. I then talked to a rep from retentions and it took 5 minutes on the phone and within and hour my account reflected the change.
Sent from my PG86100 using XDA
ausch30 said:
I literally just got off the phone with them, mine should be changed to today within the hour. The rep I spoke to is calling me back in an hour to verify it was changed. Be nice, be persistent. I've been working on this for about 2 weeks and I've made about a dozen calls.
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I did that and the rep actually called me back when I did it, only took 30 min in my case
Sent from my ICS Evo 4g using Forum Runner
Just got the upgrade done on my account today $45 (10/12) and it was $115 (6/13). Call retentions direct 8777754886 took 5min. Got no where with customer service.
Sent from my Evo3D using Tapatalk 2
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
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Click to collapse
Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
mmmdieselfumes said:
Got scared when I read this thread, so I called up sprint, talked to account services, and they told me I'm good to go with upgrading early from my 3D (that I've had since launch day). Took all of 30 seconds, and didn't hear a word about no longer doing early upgrades. Good one guys, almost had me ready to go pillage and plunder the sprint HQ. Lol
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Click to collapse
You're lucky, for me it was a major hassle and I didn't want to pre-order until it was approved and now it's too late. Just gotta wait now for the official release, get there early, and hope there are some left.
phsteve said:
Nice. I'm curious how do you qualify for an upgrade with your 3d? Don't you have to wait 22 months? Or did you get the last of the Premiere program 1-year upgrades?
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I got the 3D on launch day as well. I'm sure his was, just as mine is, the last premier yearly upgrade. I'm gonna miss my full upgrade every year.
I'm an idiot for not preordering
Called sprint to move up my upgrade and I need the evolte to come in at bestbuy before my buy back goes down even more.
Post your launch date rumors here
Sent via XDA Premium
I was going to create this thread but didn't know if there were enough of us.
The fact that Sprint has not set a street date yet is scary to think about.I pre ordered on May 7th and have no idea when I will ever see my purchase.I thought for sure it would be in stores by Friday but it seems I may be way off...
Either the new arrivals have to be inspected just like the 1st batch or there is a major shortage on the S4 Chips or its a combination of both.I feel us who pre ordered in Stores not called Best Buy won't see our phones for 2-3 week minimum.
fpineda101 said:
I'm an idiot for not preordering
Called sprint to move up my upgrade and I need the evolte to come in at bestbuy before my buy back goes down even more.
Post your launch date rumors here
Sent via XDA Premium
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Bestbuy is still taking preorders and you get a $50 giftcard. I just preordered mine about 30 mins ago...
Sent from my PG86100 using xda premium
I got my 3D on launch day and the 280 buy back goes down to 210 on June 24 which won't cover the frigging tax in CA. Hope it's before then, I have to pay Sprint 115 to upgrade early
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So what are your thoughts..im at a loss of words here..How do you go from a national launch date of May 18,putting stupid little memos out to your stores about opening early and having launch parties to a one week delay,sent out pre orders and SCREW any local sprint stores you went to and pre ordered your phone from?
I don't understand and wish we could know more about what is going on instead of being left in the dark.Because as it stands they have my money collecting interest and I have no god damn clue when I will see my purchase.(yes i pre ordered but i paid the full amount)
i went to the sprint store to buy a case and they were all excited to see the phone and the ppl their told me national release is next week. take that with a grain of salt
I'm another one following closely. I even paid 115$ to get my upgrade date pushed up so when I buy this phone I will get it for the upgrade price...Anyway I didn't pre order it because I have the Evo3d and was gonna stay with it because I didn't think it was that much of an upgrade...anyhow I just cracked the screen on my 3d from dropping it...so I figured instead of paying 100$ to get a refurbished Evo3d I midas well just get the lte...So thats what I'm going to do...
So I'm waiting for it to hit the stores..whenever that will be...I see Bestbuy is still taking preorders but what I'm worried about is that the phone will hit the stores before I get my preorder...but I just don't know...I'm not sure if I should just wait for the stores to start selling it or preorder it from best buy..
Any thoughts??
That sucks Brian. I do know there is an impending S4 shortage. The US version of galaxy 3 will have s4 too, rumors are iPhone 5 also
I'd be ecstatic if launch was this weekend or next week
Someone posted a number on the bestbuy thread. It gave me the run around to preorder at stores or online. Online says to call the number or go to a store. Gonna try a store after dinner
Sent via XDA Premium
i too am awaiting sprint stores to carry the phone so i can use an upgrade. i was hoping i wouldn't have to wait long
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
I still believe that most of us pre orderers will get the pphone tomorrow ..I did mine at target and they said they will have it tomorrow ..and I'm the only preorder..I'm thinking about my lonely evo all by itself..I wonder where it is right now ..wish I could go save it from her misery
Kisakuku said:
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
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We are in the same boat my friend..I initially went to Best Buy for my pre order because of the deal they had with the gift cards.After waiting for 30 minutes i remembered i went though this last year with my Evo3D.Im on a really cheap contract(Sero+ Discounts from the OG Evo 4G) I have 2 lines unlimited everything No $10 data premium charge for $95/month..No way Best Buy could keep me on this plan.Last year I had to go to a Sprint Corporate store to Pre Order.
I can only upgrade through a Sprint corporate location because my plan doesn't show up in 3rd party computers...And here we are to this very moment,lost and hoping for some info.I've ruled out this weekend(god its going to be long) and set my eyes to next week...Im not looking for a freebe here or a damn cheeseburger..Just give me a god damn date and be done with it.I think there isn't a date because its going to be a long while(2+ weeks) buts thats just the pessimist in me./Frustration
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firmbiz94 said:
I still believe that most of us pre orderers will get the pphone tomorrow ..I did mine at target and they said they will have it tomorrow ..and I'm the only preorder..I'm thinking about my lonely evo all by itself..I wonder where it is right now ..wish I could go save it from her misery
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Click to collapse
please PM me if you get it from Target tomorrow...Any bit of info is good..also PM me if you dont get it...If Target freaking gets it before sprint stores something has royally gone crazy.
I feel your pain man. Im going to keep in touch with my corporate store daily... I wish SERO wasnt such a pain in the ads to keep VIA 3rd party...
Sent from my PC36100 using xda premium
BrianBaker said:
I was going to create this thread but didn't know if there were enough of us.
The fact that Sprint has not set a street date yet is scary to think about.I pre ordered on May 7th and have no idea when I will ever see my purchase.I thought for sure it would be in stores by Friday but it seems I may be way off...
Either the new arrivals have to be inspected just like the 1st batch or there is a major shortage on the S4 Chips or its a combination of both.I feel us who pre ordered in Stores not called Best Buy won't see our phones for 2-3 week minimum.
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I've been saying it for a while. But there are more issues out there. The fact that some of these phones cleared customs a week ago and only getting to customer now is crazy. I think the phones are barely trickling in. In fact I know they are.
There is a reason why only enough phones (for half a dozen preorders) are being shipped to every best buy. No extras are being shipped anywhere.
Sprint has dragged their feet with a new launch date because they just don't have the supply. I think they fulfilled the preorders first, then shipped to Best Buy, then shipped to Wirefly, then shipped to Amazon. Now they are probably trying to build some stock for a national launch. But its trickling.
purock said:
I've been saying it for a while. But there are more issues out there. The fact that some of these phones cleared customs a week ago and only getting to customer now is crazy. I think the phones are barely trickling in. In fact I know they are.
There is a reason why only enough phones (for half a dozen preorders) are being shipped to every best buy. No extras are being shipped anywhere.
Sprint has dragged their feet with a new launch date because they just don't have the supply. I think they fulfilled the preorders first, then shipped to Best Buy, then shipped to Wirefly, then shipped to Amazon. Now they are probably trying to build some stock for a national launch. But its trickling.
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Thats fine..but trickle that Sh*t to the customers who gave them their $$ in THEIR stores as well..Im sure there weren't many of us...We pre ordered just like the rest of these guys.Why are we the ones to wait..If Best Buy can hand it out in store to their customers we should be treated the same way.
Hello Everyone,
I am buying outright once my local sprint store gets one. My job pays for my simply everything plan but, if I want ownership of the phone, I must buy outright. To have done an upgrade or bought outright through the corporate account, would have been a nightmare with our office. Plus, the phone would have shipped to corporate( in a different state) then would have shipped to me.
Sure hope my local stores can get some soon. Yes I must wait but, it is worth getting free simply everything plan and mobile internet for my laptop that I can use as personal too.
Monnie
BrianBaker said:
Thats fine..but trickle that Sh*t to the customers who gave them their $$ in THEIR stores as well..Im sure there weren't many of us...We pre ordered just like the rest of these guys.Why are we the ones to wait..If Best Buy can hand it out in store to their customers we should be treated the same way.
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I agree. Seems like Best Buy got preferential treatment. Think about it, they had to get the phones shipped to their distribution centers then shipped to the individual stores and they are handing out the phones the same day online sprint orderers are getting their phones.
None of the logistics of this whole ordeal make any sense. But one would think that Sprint Stores would have higher importance over third party retailers.
I'm beginning to get a little aggravated myself.
I did go to the trouble of preordering but someone at Sprint keyed in the order number wrong for someone else who was canceling and my order got cancelled by mistake. So, I call Sprint and spend about an hour and a half moving up the chain of command only to find out that I'm SOL. The phone is no longer available for preorder nor is it available for regular orders.
I'm thinking "no big deal" since I'll be able to walk into a Sprint store the day after preorders arrive and pick one up but now it's looking like that's not gonna happen. To add insult to injury they've still got my $216 and they're telling me that it will be another 10-15 days before they'll be able to credit it back to my account.
Sheesh!! Come on guys........
purock said:
I agree. Seems like Best Buy got preferential treatment. Think about it, they had to get the phones shipped to their distribution centers then shipped to the individual stores and they are handing out the phones the same day online sprint orderers are getting their phones.
None of the logistics of this whole ordeal make any sense. But one would think that Sprint Stores would have higher importance over third party retailers.
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Click to collapse
While box sales are important for corp owned stores, they make up a very small % of overall box sales within the company. They are mainly for customer service.
Kisakuku said:
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
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Actually now it's no go for we SERO-P customer to upgrade at BB. I pre-ordered the phone from BB online on the first day, and today they shoot a call telling me that the order could not be processed since I'm on SERO-P. I then called Sprint employee account service and got confirmed that we SERO user can no longer get new phones while keep the plan from 3rd party retailer. Now I'm stuck at nowhere to get the phone except waiting for the official launch date to be announced. Hope this would make you feel better
i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
Everything I heard points to the 21st. Verizon said on their site that they will start shipping the DNA's on the 19th, and with the two day shipping they will also arrive on the 21st. You can exchange your phone until the 22nd, so you should be fine.
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
flaring afro said:
Yup, it's officially the 21st. I'm guessing they are getting paid more commission to sell off a lot of the GS3s before the DNAs start selling, or they lose it if you try to switch (or don't want to do the work).
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I am thinking the same...I made an internet order this morning and it shipped out around noon for delivery on the 21st.
I certainly hope so. I'm planning on swinging around to my local store after work on Friday in hope that they'll have some on hand. The reps at my store don't know anything when it comes to dates except one guy, but he's hardly there anymore.
I can say that they showed up for store ordering today so you should be able to pick it up in a store soon... if I were you I would just return it to the gs3 to the store you got it from and then get it somewhere else since those guys are assholes...
Sent from my ADR6425LVW using xda premium
I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
drumz0rz said:
I've confirmed with a few Verizon stores that they'll have them ready to go when they open Tomorrow (11/21) morning.
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I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
At the announcement of the DNA official spokesmen said it was being released on the 21st. There's no question it will be.
Threaten to cancel the line and return the S3. They will balk. Wife didn't like the I phone 4 when switching to Verizon, they wanted to charge a restock fee and told me how much she would hate android, blah blah, blah. Told them fine. Cancel the line, I'll return the phone, pay the fee and open a new line online through Amazon and get my phone through them since they were being difficult. Walked out of the store with the thunderbolt and didn't pay a dime extra (was a hundred more than iphone at the time). They don't want to lose commissions. Also, try to never shop at authorized dealers. Stick to corporate stores.
Sent from my ADR6425LVW using Tapatalk 2
My local corporate store has no idea of shipments either, no clue the day before. I bet they had a whole pallet of them out back...
I'm sure the lady I called twice knows me by voice now.
white stormy said:
i bought a samsung gs3 on nov. 8th. couple days later heard about the dna (i don't know how i missed it). i have 14 days to return or exchange and what not. i went to the store a couple times asking about exchanging it for the dna since the preorder is available and the store date is nov. 21st putting me right in the window. first guy said he would have to find out how to do it since it was a new line also and would call me that day but never did call me. then tonight i went back and explained everything and she called him and he said oh you wouldn't like it, the gs3 is much nicer, and he got to play with it and the battery was awful, it would be a real headache for you to exchange it. i said i still wanted it and they said we checked the warehouse and they don't have any yet and we won't have them until the end of the month. saying things to convince me i don't want to do it.
this all sounds more like they just don't want to do it and don't what to end up with a return. i told them people have received shipping notifications, they replied with that's probably not what they meant, they wouldn't be shipping already.
is there a confirmed store date on these? i wanted one before just because i wanted one but now i want one with the added spite of sticking them with a return.
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Click to collapse
They are BSing you Ask to talk to the store manager or supervisor.If they won't help call VZW customer service. They have always helped me..
i had no idea this place wasn't a corporate store. they only sell verizon and have nothing but verizon signs and whatnot. i got real hot when i found that out.
I second the "only shop at a corporate store". Seriously, only suckers wander into the "authorized retailers". You can spot them by looking at the signs. It'll say really small under the Giant Verizon banner like "USA wireless or GO wireless or John Doe wireless, Authorized Retailer". I've never stepped foot in one except when I needed a charger in an emergency. They charged me like $30. Yeah, screw them. The corporate stores can handle all customer service needs, and the staff is always more knowledgeable and helpful.
Authorized Retailers aren't always good with customer service or phone problems. I'd only use a select few places for getting a phone besides Verizon (Amazon, Best Buy, etc). There is a place near me that has no signs except "Verizon" with "Authorized Retailer" underneath. People probably don't realize they aren't the same as Verizon corporate stores.
I would return the phone and get the DNA from a corporate store.
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
DammitCubs said:
I have some stupid verizon stores in my area because none of them could give me an update and one lady didn't even know what it was.
WTF!!!
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I had the same issue.... Was it Verizon corporate you talked to?
Sent from my ADR6350 using xda app-developers app
called my verizon store today and they said they had will have them tomorrow for sale, so I will just pick it up before work tomorrow. I honestly don't think they get shipment until evening the night before because I called earlier and she told me to call back in a few hours towards evening and then they will be sure if they will have them tomorrow. Called just now and they indeed said they will have them tomorrow.
---------- Post added at 02:46 AM ---------- Previous post was at 02:13 AM ----------
Called another corporate store, both confirmed stock for me and the second one also confirmed they had them in stock and will sell them tomorrow. So you guys shouldn't have trouble getting them at your local corporate store.
after a short conversation with veriszon customer service got things worked out.
the gs3 had to be returned to the store i bought it at and that store would not be getting the phone on the 21st. to save my number verizon did a equipment swap and put my number on a old phone. then told me to return the phone and buy it at a corporate store on the 21st. i still get to buy it at the discounted price and keep my number,
Zalatorisaurus said:
Stopped by my local store today, and surprise, they told me they couldn't sell me a DNA because it would be off contract and they would only have enough for the new people to buy if they had any at all.
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Their greed is appalling.
Can I break a contract I signed with T-Mobile for the new lavender Galaxy S23 Ultra?
(If this belongs in another place, please move it.)
I signed the deal on Feb 16th and was told then I'd get it in 2-5 business days, no later than the 23rd.
Phone didn't come. Went back to store and asked them, they said it's coming anytime. Then I went online chat with T-Mobile last Saturday and they told me they were shipping Monday, (today) and I'd get it by Wed. Guess what, they lied again, the phone wasn't shipped. Now on chat they said it would be shipped between Feb 27 - March 3rd. So three different dates.
On same chat she said I could get a local phone that is in stock if I wanted to downgrade from 512GB storage and 12GB memory to 256GB Storage & 8GB memory. And get this, with the new deal I'd end up owning $15 more a month on my payments. I said no thanks and exited the chat.
I ordered this on the 16th thinking I had plenty of time to get this before our vacation on March 5th.
And it looks like it's not going to come and it will automatically get shipped back due to I can't sign for it.
They lied to me three different times now.
I'm really mad at T-Mobile and want out of the deal and find another provider. Our three phones are paid off and we don't owe anything unless I'm stuck with this new deal. I figured since I don't have the new phone yet, I can back out.
Advice please and maybe links to help me with this.
You just send it back within 14 days of receipt and you can get out of it.
Didn't read everything, but I have O2 and you have 14 days to cancel the contract.
If you didn't pre-order it's my understanding that the higher storage options are on backorder which technically isn't t-mobiles fault but as others have said when you do get it you have 14 days to return it and you can basically undo the whole order and payment within 14 days.
EtherealRemnant said:
You just send it back within 14 days of receipt and you can get out of it.
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Rouvster said:
Didn't read everything, but I have O2 and you have 14 days to cancel the contract.
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spart0n said:
If you didn't pre-order it's my understanding that the higher storage options are on backorder which technically isn't t-mobiles fault but as others have said when you do get it you have 14 days to return it and you can basically undo the whole order and payment within 14 days.
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Okay, here is the problem. I ordered this phone the 16th, 12 days ago. I don't have the phone since it hasn't been shipped yet. In T-Mobil chat yesterday they he said: " It is already ready to be shipped and the most recent estimated ship date for the phone is between 02/27/2023 - 03/02/2023." So I think they want to make sure I don't get the phone before Feb 2nd so I can't change my mind and send it back. If it hasn't gotten here by the time I leave for vacation, it will be sent back as I have to sign for it.
william58 said:
Okay, here is the problem. I ordered this phone the 16th, 12 days ago. I don't have the phone since it hasn't been shipped yet. In T-Mobil chat yesterday they he said: " It is already ready to be shipped and the most recent estimated ship date for the phone is between 02/27/2023 - 03/02/2023." So I think they want to make sure I don't get the phone before Feb 2nd so I can't change my mind and send it back. If it hasn't gotten here by the time I leave for vacation, it will be sent back as I have to sign for it.
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Click to collapse
The 14 day return window doesn't start until the tracking number is confirmed as delivered
william58 said:
Okay, here is the problem. I ordered this phone the 16th, 12 days ago. I don't have the phone since it hasn't been shipped yet. In T-Mobil chat yesterday they he said: " It is already ready to be shipped and the most recent estimated ship date for the phone is between 02/27/2023 - 03/02/2023." So I think they want to make sure I don't get the phone before Feb 2nd so I can't change my mind and send it back. If it hasn't gotten here by the time I leave for vacation, it will be sent back as I have to sign for it.
Click to expand...
Click to collapse
Even if it is said in delivery, say them you want to cancel now.
You're within the 14 days and they simply won't ship the phone.worst case you'll need to Return it manually
Keep track of everything, written, picture if applicable, screenshot, etc.
Even in 2023 I couldn't believed how skcetchy provider still are.
I did cancel my 1st S23U feb9, and now feb 28, still no sign of my money, over 1200$.
2nd provider, had issue to close the contract by phone, did online and the plan online wasn't the same as my call. Wen to a store to speak face-to-face, had a agreement and surprise ! got a 50 $ charge because I spoke with a human. Indeed, if I had it done 100% online, no extra charge. Despite the fact this is not a hidden fees, they are not really willing to point it to you...
Spent overall 10h on that (call, return, nego, explanation) + 2 credit check (equifax sent me few notif) + fuel = I could have paid a brand new s23U will all my time lost.
And not done yet, still waiting for my $.
Here we are lucky with credit cards, if you have all the proof, they don't really ask question, they backcharge.
I wont do it for the 50$ , because Ive no argument, but im tempted. Here we already get screwed hard 53$ / month (no phone) for 6gb and 4g plan. And yes , if you're are a no-body, this is pretty much the cheapest when you pair it with a flagship. Overall , including 50% S23U financing, it cost me 93$/month + 830$ cashdown.
ouch
oVeRdOsE. said:
Keep track of everything, written, picture if applicable, screenshot, etc.
Even in 2023 I couldn't believed how skcetchy provider still are.
I did cancel my 1st S23U feb9, and now feb 28, still no sign of my money, over 1200$.
2nd provider, had issue to close the contract by phone, did online and the plan online wasn't the same as my call. Wen to a store to speak face-to-face, had a agreement and surprise ! got a 50 $ charge because I spoke with a human. Indeed, if I had it done 100% online, no extra charge. Despite the fact this is not a hidden fees, they are not really willing to point it to you...
Spent overall 10h on that (call, return, nego, explanation) + 2 credit check (equifax sent me few notif) + fuel = I could have paid a brand new s23U will all my time lost.
And not done yet, still waiting for my $.
Here we are lucky with credit cards, if you have all the proof, they don't really ask question, they backcharge.
I wont do it for the 50$ , because Ive no argument, but im tempted. Here we already get screwed hard 53$ / month (no phone) for 6gb and 4g plan. And yes , if you're are a no-body, this is pretty much the cheapest when you pair it with a flagship. Overall , including 50% S23U financing, it cost me 93$/month + 830$ cashdown.
ouch
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Before launching chargebacks which could result in the carrier canceling your wireless plan and refusing to continue doing business with you, I'd suggest filing an ftc complaint which if I'm not mistaken includes protection against retaliation
If you want to cancel your order, reach out to T-Mobile through DM on Facebook or Twitter and explain to the T-Force Team (automatically tier 2 support) that you will not be there to receive it. FedEx has been leaving packages at people's doors without knocking and ignoring the Signature Required for delivery due to "COVID". Y ou don't want to take the chance that it doesn't arrive and shows up and is left at your door while you won't be there.
jcsww said:
If you want to cancel your order, reach out to T-Mobile through DM on Facebook or Twitter and explain to the T-Force Team (automatically tier 2 support) that you will not be there to receive it. FedEx has been leaving packages at people's doors without knocking and ignoring the Signature Required for delivery due to "COVID". Y ou don't want to take the chance that it doesn't arrive and shows up and is left at your door while you won't be there.
Click to expand...
Click to collapse
I already have it set up with UPS where they take it to another place of business and hold it till I pick it up.
spart0n said:
The 14 day return window doesn't start until the tracking number is confirmed as delivered
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Click to collapse
Is that a fact? 14 days from the time I actually have the phone in hand?
So would I get to use the phone during the days from the time I get the Phone. That would be great. at period? There are a couple bugs I want to work on on the contract that I'm confused on... the MAX Magenta 55 plan and why I'm only getting $77 for a mint S31+ 5G phone with no scratches, scuffs or blemishes on it anywhere. If I keep this phone, I want to pay the $77 and keep that phone for a backup, but salesperson said the trade in was required with MAX Magenta 55 ???
The reason I'm sayin this is I just found out the Phone is on the way and I should have it in hand tomorrow.
william58 said:
Is that a fact? 14 days from the time I actually have the phone in hand?
So would I get to use the phone during the days from the time I get the Phone. That would be great. at period? There are a couple bugs I want to work on on the contract that I'm confused on... the MAX Magenta 55 plan and why I'm only getting $77 for a mint S31+ 5G phone with no scratches, scuffs or blemishes on it anywhere. If I keep this phone, I want to pay the $77 and keep that phone for a backup, but salesperson said the trade in was required with MAX Magenta 55 ???
The reason I'm sayin this is I just found out the Phone is on the way and I should have it in hand tomorrow.
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If you doubt it yourself, message tforce on Facebook or Twitter and get the words straight from the horses mouth
spart0n said:
If you doubt it yourself, message tforce on Facebook or Twitter and get the words straight from the horses mouth
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Click to collapse
So is the handle for T-Mobile, tforce? Or is it T-Mobile on FB?
I sure would like to clear up those two things before I open the package.
william58 said:
So is the handle for T-Mobile, tforce? Or is it T-Mobile on FB?
I sure would like to clear up those two things before I open the package.
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Click to collapse
Sorry, I used to work for tmobile years ago. The customer service teams that answer Facebook and Twitter DMs on the offical T-Mobile social media accounts are called tforce. When I worked for tmobile they would be people from your general area and/or timezone after they authenticated you with your tmo account login
Is anybody here familiar with T-Mobile's MAX Magenta 55
They said I was required to have my three lines with Max Magenta 55 added to my main plan for $10 each monthly for two years. That is $30 a month / $720 for 24 months Making the total bill counting $135 + $11.54 a month for the phone. If I don't accept, I don't get the $1000 off the phone. The main question is why do I have to have all three lines with that, one line is not used at all, just for emergency calls for my aging Papa. So, I'd like to take that line out.
It seems like with that max deal and my phone, T-Mobile is recouping back $800 of that $1000? Not really that good of a deal.
The other question was in regards to only getting $77 for my mint and I mean mint S21+ 5G phone. I'd like to keep it and just pay the $77 which goes paying for the new phone.
william58 said:
Is anybody here familiar with T-Mobile's MAX Magenta 55
They said I was required to have my three lines with Max Magenta 55 added to my main plan for $10 each monthly for two years. That is $30 a month / $720 for 24 months Making the total bill counting $135 + $11.54 a month for the phone. If I don't accept, I don't get the $1000 off the phone. The main question is why do I have to have all three lines with that, one line is not used at all, just for emergency calls for my aging Papa. So, I'd like to take that line out.
It seems like with that max deal and my phone, T-Mobile is recouping back $800 of that $1000? Not really that good of a deal.
The other question was in regards to only getting $77 for my mint and I mean mint S21+ 5G phone. I'd like to keep it and just pay the $77 which goes paying for the new phone.
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This is exactly why I always buy Unlocked and Trade-In my phones with Samsung directly. Pop the Sim from old phone in and it works. No Contracts, No Carrier Bloat and No Stress. Just the same Prepaid T-Mobile $32.95 a month plan with 5GB Data and Unlimited Text plan I have had for years.
william58 said:
Can I break a contract I signed with T-Mobile for the new lavender Galaxy S23 Ultra?
(If this belongs in another place, please move it.)
I signed the deal on Feb 16th and was told then I'd get it in 2-5 business days, no later than the 23rd.
Phone didn't come. Went back to store and asked them, they said it's coming anytime. Then I went online chat with T-Mobile last Saturday and they told me they were shipping Monday, (today) and I'd get it by Wed. Guess what, they lied again, the phone wasn't shipped. Now on chat they said it would be shipped between Feb 27 - March 3rd. So three different dates.
On same chat she said I could get a local phone that is in stock if I wanted to downgrade from 512GB storage and 12GB memory to 256GB Storage & 8GB memory. And get this, with the new deal I'd end up owning $15 more a month on my payments. I said no thanks and exited the chat.
I ordered this on the 16th thinking I had plenty of time to get this before our vacation on March 5th.
And it looks like it's not going to come and it will automatically get shipped back due to I can't sign for it.
They lied to me three different times now.
I'm really mad at T-Mobile and want out of the deal and find another provider. Our three phones are paid off and we don't owe anything unless I'm stuck with this new deal. I figured since I don't have the new phone yet, I can back out.
Advice please and maybe links to help me with this.
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Any contract can be broken, return it or stop making payments.
spart0n said:
tforce
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This don't seem right?
https://www.facebook.com/profile.php?id=100069235640029
william58 said:
This don't seem right?
https://www.facebook.com/profile.php?id=100069235640029
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Not the account named tforce, the account is T-Mobile but the customer service teams you connect to by messaging the official Twitter or Facebook is called tforce