Can I break a contract I signed with T-Mobile for the new lavender Galaxy S23 Ultra?
(If this belongs in another place, please move it.)
I signed the deal on Feb 16th and was told then I'd get it in 2-5 business days, no later than the 23rd.
Phone didn't come. Went back to store and asked them, they said it's coming anytime. Then I went online chat with T-Mobile last Saturday and they told me they were shipping Monday, (today) and I'd get it by Wed. Guess what, they lied again, the phone wasn't shipped. Now on chat they said it would be shipped between Feb 27 - March 3rd. So three different dates.
On same chat she said I could get a local phone that is in stock if I wanted to downgrade from 512GB storage and 12GB memory to 256GB Storage & 8GB memory. And get this, with the new deal I'd end up owning $15 more a month on my payments. I said no thanks and exited the chat.
I ordered this on the 16th thinking I had plenty of time to get this before our vacation on March 5th.
And it looks like it's not going to come and it will automatically get shipped back due to I can't sign for it.
They lied to me three different times now.
I'm really mad at T-Mobile and want out of the deal and find another provider. Our three phones are paid off and we don't owe anything unless I'm stuck with this new deal. I figured since I don't have the new phone yet, I can back out.
Advice please and maybe links to help me with this.
You just send it back within 14 days of receipt and you can get out of it.
Didn't read everything, but I have O2 and you have 14 days to cancel the contract.
If you didn't pre-order it's my understanding that the higher storage options are on backorder which technically isn't t-mobiles fault but as others have said when you do get it you have 14 days to return it and you can basically undo the whole order and payment within 14 days.
EtherealRemnant said:
You just send it back within 14 days of receipt and you can get out of it.
Click to expand...
Click to collapse
Rouvster said:
Didn't read everything, but I have O2 and you have 14 days to cancel the contract.
Click to expand...
Click to collapse
spart0n said:
If you didn't pre-order it's my understanding that the higher storage options are on backorder which technically isn't t-mobiles fault but as others have said when you do get it you have 14 days to return it and you can basically undo the whole order and payment within 14 days.
Click to expand...
Click to collapse
Okay, here is the problem. I ordered this phone the 16th, 12 days ago. I don't have the phone since it hasn't been shipped yet. In T-Mobil chat yesterday they he said: " It is already ready to be shipped and the most recent estimated ship date for the phone is between 02/27/2023 - 03/02/2023." So I think they want to make sure I don't get the phone before Feb 2nd so I can't change my mind and send it back. If it hasn't gotten here by the time I leave for vacation, it will be sent back as I have to sign for it.
william58 said:
Okay, here is the problem. I ordered this phone the 16th, 12 days ago. I don't have the phone since it hasn't been shipped yet. In T-Mobil chat yesterday they he said: " It is already ready to be shipped and the most recent estimated ship date for the phone is between 02/27/2023 - 03/02/2023." So I think they want to make sure I don't get the phone before Feb 2nd so I can't change my mind and send it back. If it hasn't gotten here by the time I leave for vacation, it will be sent back as I have to sign for it.
Click to expand...
Click to collapse
The 14 day return window doesn't start until the tracking number is confirmed as delivered
william58 said:
Okay, here is the problem. I ordered this phone the 16th, 12 days ago. I don't have the phone since it hasn't been shipped yet. In T-Mobil chat yesterday they he said: " It is already ready to be shipped and the most recent estimated ship date for the phone is between 02/27/2023 - 03/02/2023." So I think they want to make sure I don't get the phone before Feb 2nd so I can't change my mind and send it back. If it hasn't gotten here by the time I leave for vacation, it will be sent back as I have to sign for it.
Click to expand...
Click to collapse
Even if it is said in delivery, say them you want to cancel now.
You're within the 14 days and they simply won't ship the phone.worst case you'll need to Return it manually
Keep track of everything, written, picture if applicable, screenshot, etc.
Even in 2023 I couldn't believed how skcetchy provider still are.
I did cancel my 1st S23U feb9, and now feb 28, still no sign of my money, over 1200$.
2nd provider, had issue to close the contract by phone, did online and the plan online wasn't the same as my call. Wen to a store to speak face-to-face, had a agreement and surprise ! got a 50 $ charge because I spoke with a human. Indeed, if I had it done 100% online, no extra charge. Despite the fact this is not a hidden fees, they are not really willing to point it to you...
Spent overall 10h on that (call, return, nego, explanation) + 2 credit check (equifax sent me few notif) + fuel = I could have paid a brand new s23U will all my time lost.
And not done yet, still waiting for my $.
Here we are lucky with credit cards, if you have all the proof, they don't really ask question, they backcharge.
I wont do it for the 50$ , because Ive no argument, but im tempted. Here we already get screwed hard 53$ / month (no phone) for 6gb and 4g plan. And yes , if you're are a no-body, this is pretty much the cheapest when you pair it with a flagship. Overall , including 50% S23U financing, it cost me 93$/month + 830$ cashdown.
ouch
oVeRdOsE. said:
Keep track of everything, written, picture if applicable, screenshot, etc.
Even in 2023 I couldn't believed how skcetchy provider still are.
I did cancel my 1st S23U feb9, and now feb 28, still no sign of my money, over 1200$.
2nd provider, had issue to close the contract by phone, did online and the plan online wasn't the same as my call. Wen to a store to speak face-to-face, had a agreement and surprise ! got a 50 $ charge because I spoke with a human. Indeed, if I had it done 100% online, no extra charge. Despite the fact this is not a hidden fees, they are not really willing to point it to you...
Spent overall 10h on that (call, return, nego, explanation) + 2 credit check (equifax sent me few notif) + fuel = I could have paid a brand new s23U will all my time lost.
And not done yet, still waiting for my $.
Here we are lucky with credit cards, if you have all the proof, they don't really ask question, they backcharge.
I wont do it for the 50$ , because Ive no argument, but im tempted. Here we already get screwed hard 53$ / month (no phone) for 6gb and 4g plan. And yes , if you're are a no-body, this is pretty much the cheapest when you pair it with a flagship. Overall , including 50% S23U financing, it cost me 93$/month + 830$ cashdown.
ouch
Click to expand...
Click to collapse
Before launching chargebacks which could result in the carrier canceling your wireless plan and refusing to continue doing business with you, I'd suggest filing an ftc complaint which if I'm not mistaken includes protection against retaliation
If you want to cancel your order, reach out to T-Mobile through DM on Facebook or Twitter and explain to the T-Force Team (automatically tier 2 support) that you will not be there to receive it. FedEx has been leaving packages at people's doors without knocking and ignoring the Signature Required for delivery due to "COVID". Y ou don't want to take the chance that it doesn't arrive and shows up and is left at your door while you won't be there.
jcsww said:
If you want to cancel your order, reach out to T-Mobile through DM on Facebook or Twitter and explain to the T-Force Team (automatically tier 2 support) that you will not be there to receive it. FedEx has been leaving packages at people's doors without knocking and ignoring the Signature Required for delivery due to "COVID". Y ou don't want to take the chance that it doesn't arrive and shows up and is left at your door while you won't be there.
Click to expand...
Click to collapse
I already have it set up with UPS where they take it to another place of business and hold it till I pick it up.
spart0n said:
The 14 day return window doesn't start until the tracking number is confirmed as delivered
Click to expand...
Click to collapse
Is that a fact? 14 days from the time I actually have the phone in hand?
So would I get to use the phone during the days from the time I get the Phone. That would be great. at period? There are a couple bugs I want to work on on the contract that I'm confused on... the MAX Magenta 55 plan and why I'm only getting $77 for a mint S31+ 5G phone with no scratches, scuffs or blemishes on it anywhere. If I keep this phone, I want to pay the $77 and keep that phone for a backup, but salesperson said the trade in was required with MAX Magenta 55 ???
The reason I'm sayin this is I just found out the Phone is on the way and I should have it in hand tomorrow.
william58 said:
Is that a fact? 14 days from the time I actually have the phone in hand?
So would I get to use the phone during the days from the time I get the Phone. That would be great. at period? There are a couple bugs I want to work on on the contract that I'm confused on... the MAX Magenta 55 plan and why I'm only getting $77 for a mint S31+ 5G phone with no scratches, scuffs or blemishes on it anywhere. If I keep this phone, I want to pay the $77 and keep that phone for a backup, but salesperson said the trade in was required with MAX Magenta 55 ???
The reason I'm sayin this is I just found out the Phone is on the way and I should have it in hand tomorrow.
Click to expand...
Click to collapse
If you doubt it yourself, message tforce on Facebook or Twitter and get the words straight from the horses mouth
spart0n said:
If you doubt it yourself, message tforce on Facebook or Twitter and get the words straight from the horses mouth
Click to expand...
Click to collapse
So is the handle for T-Mobile, tforce? Or is it T-Mobile on FB?
I sure would like to clear up those two things before I open the package.
william58 said:
So is the handle for T-Mobile, tforce? Or is it T-Mobile on FB?
I sure would like to clear up those two things before I open the package.
Click to expand...
Click to collapse
Sorry, I used to work for tmobile years ago. The customer service teams that answer Facebook and Twitter DMs on the offical T-Mobile social media accounts are called tforce. When I worked for tmobile they would be people from your general area and/or timezone after they authenticated you with your tmo account login
Is anybody here familiar with T-Mobile's MAX Magenta 55
They said I was required to have my three lines with Max Magenta 55 added to my main plan for $10 each monthly for two years. That is $30 a month / $720 for 24 months Making the total bill counting $135 + $11.54 a month for the phone. If I don't accept, I don't get the $1000 off the phone. The main question is why do I have to have all three lines with that, one line is not used at all, just for emergency calls for my aging Papa. So, I'd like to take that line out.
It seems like with that max deal and my phone, T-Mobile is recouping back $800 of that $1000? Not really that good of a deal.
The other question was in regards to only getting $77 for my mint and I mean mint S21+ 5G phone. I'd like to keep it and just pay the $77 which goes paying for the new phone.
william58 said:
Is anybody here familiar with T-Mobile's MAX Magenta 55
They said I was required to have my three lines with Max Magenta 55 added to my main plan for $10 each monthly for two years. That is $30 a month / $720 for 24 months Making the total bill counting $135 + $11.54 a month for the phone. If I don't accept, I don't get the $1000 off the phone. The main question is why do I have to have all three lines with that, one line is not used at all, just for emergency calls for my aging Papa. So, I'd like to take that line out.
It seems like with that max deal and my phone, T-Mobile is recouping back $800 of that $1000? Not really that good of a deal.
The other question was in regards to only getting $77 for my mint and I mean mint S21+ 5G phone. I'd like to keep it and just pay the $77 which goes paying for the new phone.
Click to expand...
Click to collapse
This is exactly why I always buy Unlocked and Trade-In my phones with Samsung directly. Pop the Sim from old phone in and it works. No Contracts, No Carrier Bloat and No Stress. Just the same Prepaid T-Mobile $32.95 a month plan with 5GB Data and Unlimited Text plan I have had for years.
william58 said:
Can I break a contract I signed with T-Mobile for the new lavender Galaxy S23 Ultra?
(If this belongs in another place, please move it.)
I signed the deal on Feb 16th and was told then I'd get it in 2-5 business days, no later than the 23rd.
Phone didn't come. Went back to store and asked them, they said it's coming anytime. Then I went online chat with T-Mobile last Saturday and they told me they were shipping Monday, (today) and I'd get it by Wed. Guess what, they lied again, the phone wasn't shipped. Now on chat they said it would be shipped between Feb 27 - March 3rd. So three different dates.
On same chat she said I could get a local phone that is in stock if I wanted to downgrade from 512GB storage and 12GB memory to 256GB Storage & 8GB memory. And get this, with the new deal I'd end up owning $15 more a month on my payments. I said no thanks and exited the chat.
I ordered this on the 16th thinking I had plenty of time to get this before our vacation on March 5th.
And it looks like it's not going to come and it will automatically get shipped back due to I can't sign for it.
They lied to me three different times now.
I'm really mad at T-Mobile and want out of the deal and find another provider. Our three phones are paid off and we don't owe anything unless I'm stuck with this new deal. I figured since I don't have the new phone yet, I can back out.
Advice please and maybe links to help me with this.
Click to expand...
Click to collapse
Any contract can be broken, return it or stop making payments.
spart0n said:
tforce
Click to expand...
Click to collapse
This don't seem right?
https://www.facebook.com/profile.php?id=100069235640029
william58 said:
This don't seem right?
https://www.facebook.com/profile.php?id=100069235640029
Click to expand...
Click to collapse
Not the account named tforce, the account is T-Mobile but the customer service teams you connect to by messaging the official Twitter or Facebook is called tforce
Related
Seems like they now have the S2 in stock, going to give them a call later to see what they will offer me...
Just looked at their online prices
yes they do just orderd mine for my upgrade on flex 35i and had to pay £10 for the phone. should have it on thursday
Mine's coming today/tomorrow, got it £30pm over 18 months plus £60 upfront. Deal includes £180 of credit a month, equivalent to 900 minutes or 1800 texts. They wanted me back
Lagu said:
Just looked at their online prices
Click to expand...
Click to collapse
Have you got a link?
Still says coming soon from what I can see.
Just buy from chitterchatter? Authorised tmob seller at far better prices..
Also there phones are unlocked and unbranded.. Its a no brainer....
Got my upgrade through them 2 weeks ago and I was well pleased..
25 quid a month
600 mins
Unltd texts
Unltd internet
Unltd landline (free bolt on)
Phone for free
Well impressed..only thing was took over a week to sort delivery.. But at that price I was happy to wait
http://www.t-mobile.co.uk/shop/pay-monthly/samsung-galaxy-s-ii/mobile-tariffs/
Here.
Just Orange left to release it now....... getting impatient...
Chivalryyyy said:
Just buy from chitterchatter? Authorised tmob seller at far better prices..
Also there phones are unlocked and unbranded.. Its a no brainer....
Got my upgrade through them 2 weeks ago and I was well pleased..
25 quid a month
600 mins
Unltd texts
Unltd internet
Unltd landline (free bolt on)
Phone for free
Well impressed..only thing was took over a week to sort delivery.. But at that price I was happy to wait
Click to expand...
Click to collapse
Do you have full speed internet or throttled?
How long for that contract?
How much for the handset?
_dsk_ said:
Do you have full speed internet or throttled?
How long for that contract?
How much for the handset?
Click to expand...
Click to collapse
Was for 24 months... Phone was given free of charge..and a they are an autherised tmob reseller, you get the same internet as if you had purchased from tmobile directly...unlike buying from a 3rd party reseller...
Link to there current deal for new contracts...though you may get better as an upgrade as i did
http://www.chitterchatter.co.uk/samsung/samsung-galaxy-s-ii-new-pd-74.php
Awesome, i think will give them a bell when i get home and see what they offer me.
Just had a look at my t-mobile and i can get the handset for £180 if i stay on my current £20.56 a month contracts (for another 18 months)... tempting
Lagu said:
http://www.t-mobile.co.uk/shop/pay-monthly/samsung-galaxy-s-ii/mobile-tariffs/
Here.
Just Orange left to release it now....... getting impatient...
Click to expand...
Click to collapse
Why wait for orange?
If you're with orange and due an upgrade phones4u will do it. As far as i'm aware it's the same as upgrading through orange except phones4u get a cut.
I got the standard pack through from orange thanking me for staying with them, kept the same number etc......
Plus now i've got a nice unbranded phone without all the "lovely" orange extras.
Sent from my GT-I9100 using XDA App
Managed to get a Samsung Galaxy S 2 for £9 for the handset and Flex 35 over 18 months
_dsk_ said:
Seems like they now have the S2 in stock, going to give them a call later to see what they will offer me...
Click to expand...
Click to collapse
WHATTTTT??? WHERE DID YOU FIND THIS????
I called and spoke to some really nice woman and she checked on their internal "coming soon" list and said that, she can see the GSII will be coming but no date. (This is in spite of the fact the "consumer" websites says June)
So where did you see that you can get it from them direct?
(My contract is such, that I could only do a straight call-up and delivery (regular) upgrade.)
I first saw it as an option when i logged into t-mobile.
Called them literally 2 hours ago and they were offering some horrendous £35 plus contracts for the handset...
_dsk_ said:
I first saw it as an option when i logged into t-mobile.
Called them literally 2 hours ago and they were offering some horrendous £35 plus contracts for the handset...
Click to expand...
Click to collapse
Sorry to be so immature BUT OMG!!! Things must have changed since literally a few days ago!
I'm going to try and log in now. (I'm on my dad's business contract so hopefully it will cover it )
And as for the price, it is indeed a very expensive phone.
I've phoned T-Mobile up twice and both times, I've been told they're stocking them, but their internal "coming soon" doesn't actually have a release date!
However the GSII, is on their website.
So if anyone orders from T-Mobile directly, could they please inform us, and when it actually gets delivered??
Currykiev said:
Why wait for orange?
If you're with orange and due an upgrade phones4u will do it. As far as i'm aware it's the same as upgrading through orange except phones4u get a cut.
I got the standard pack through from orange thanking me for staying with them, kept the same number etc......
Plus now i've got a nice unbranded phone without all the "lovely" orange extras.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
I did try, but the shop here couldn't process the order.
I phoned on Saturday, they said they'd got a shipment that very morning. Mine should arrive tomorrow; I'll be happy to answer any questions
Worth noting that if you order online or over the phone, you get a 7 day cooling off period, so if you don't like T-Mobile, or your contract, or the phone, or your cat's reaction to the phone or anything else, you can send it back and the contract goes away
Source:
http://www.t-mobile.co.uk/common/returns_policy.html
From what I've read, this does not apply instore. When I first signed up with T-Mobile 18 months ago in a brick-and-mortar store, I asked about this.
Me: "Do you have a cool-off policy?"
Sales guy: "Yes, we have a policy, and that policy is that we have no cool-off period."
Xero Xenith said:
I phoned on Saturday, they said they'd got a shipment that very morning. Mine should arrive tomorrow; I'll be happy to answer any questions
Worth noting that if you order online or over the phone, you get a 7 day cooling off period, so if you don't like T-Mobile, or your contract, or the phone, or your cat's reaction to the phone or anything else, you can send it back and the contract goes away
Source:
http://www.t-mobile.co.uk/common/returns_policy.html
From what I've read, this does not apply instore. When I first signed up with T-Mobile 18 months ago in a brick-and-mortar store, I asked about this.
Me: "Do you have a cool-off policy?"
Sales guy: "Yes, we have a policy, and that policy is that we have no cool-off period."
Click to expand...
Click to collapse
Its not specific to T-mobile. Its a statutory protection offered in the distance selling regulations and applies to all distance sales.
I had my T-Mobile SGS2 delivered this morning.
I phoned T-Mobile up on Friday evening and they said they have just got in a delivery of SGS2's so I upgraded to it.
It has got the T-Mobile logo on boot. Havn't tried any other sim cards but I am quite sure it will be locked.
Anything anybody wants me to check?
This is my first android phone so nothing too complicated lol, but Ive been doing a lot of reading about android so am not a total n00b
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
Do the same thing. If you get the same answer again, ask for the retention deparment... See how quickly things roll from there.
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
Yeah I was in the same boat as you man REALLY disappointed last night after all I had gone through even yesterday to get it taken care of. once again told yesterday that it would be resolved. Still shows $75. Whatever Friday is almost here. Started getting worried that I didn't even get a call from my sprint store, but remembered they will not start calling until Wed evening. So god help them if I don't get a call tomorrow.
why are you awaiting a callback .. call the number in the thread as linked by Zabalba
I had the same issue as well but I got mine resolved by calling up sprint and just asking for it they put me on the line with a supervisory he checked with the premium department and gave me my upgrades so I never had any issues getting my phone.
Sent from my Evo Running Miui using XDA Premium App
Zabalba said:
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
Click to expand...
Click to collapse
Thank you for this,called the direct line and got my upgrade pushed up to launch day
In one call. after I tried *7 three times and got told nothing we can do.
Thanks everyone. Just like one of the ambulance chaser ads on local TV, "One call, that's all!" Reset my eligibility, ordered online. Now let's see when I get it...
Wish I would have ranted earlier in the day
You just have to ask the right people your questions.
not really getting hosed either way.
it was a great offer while it lasted.
but it would be nice for it to work out for ya.
Yeah i knew I was going to get screwed over with the "changing the upgrade" issue on my premiere account, so I actually started resolving my issue 3 weeks ago so I would be ready for launch. But for me they kept telling me that I have that override note on my account but I wanted it to show on the Best buy computers and on my account that I had the actual upgrade option. So I had to be annoying and threatened to cancel (this was done through email) and lo and behold I got a personal call from someone in the retention department assuring me they were going to change my upgrade status and got rid of that override note. And it worked.. it now says I can upgrade now on my account. So you really need to threaten to cancel to get the eligibility on your account and not that override note.
But since release date is a couple days away make sure to actually call and request a superior and mention to cancel, but obviously don't be rude, it's not the customer's reps fault
Chat does NOTHING, you have to call to get good service. (for most part).
My sister-in-law had this same problem. I called them because she had a $150 upgrade back in November of 2010, and all of a sudden it came up on her account page a week ago that she only had $75 upgrade.
I called and told them to cancel the account, and I wasn't dealing with their thieving company anymore, and I was going to get an iPhone tomorrow (which I wasn't, but I figured it would work).
Within about 2 minutes I had $150 upgrade (on both lines, and the second one wasn't due for a $75 upgrade until December 2011), and a $110 credit on my bill.
Overstew said:
Chat does NOTHING, you have to call to get good service. (for most part).
Click to expand...
Click to collapse
I'm going to disagree, i get 100x farther on chat than phone.
No xfering, no disconnects, practically no hold time.
no attitudes in text, and the best part is they email you the chat long so you can hold them the F to what they say haha.
I just called the linked number and bam...all taking care of, just waiting on confirmation so i can get it odered
It's all about the Gold he how has the gold gets the EVO 3D first haha.
Sent from my PC36100 using XDA Premium App
almost got hoed on the 150 upgrade
Yeah they switched that premier status crap on me during the middle of my 1 yr upgrade...I have been with them almost 10 years in october then i would of been able to upgrade to 150 On october 1st for being a gold premier customer...Well right after my year warranty i Accidently dropped my phone on the concrete at my pool last weekend and spider webbed my screen.. Made the call to sprint cause i almost made a claim and changed my mind to get the screen fixed at a 3rd party store..I really didnt want to pay the 100 bucks for a new standard evo.Well i got a phone call from a sprint representative saying that sprint upped my upgrade status to a gold premier customer without me even *****ing to get it and said i could get the phone for 199 with a 2 yr contract and trade in my old evo for 150 on my phone.So now im getting the evo 3d for 50 bucks.
I just became eligible for my 75 discount. I am a premier silver customer. I called sprint and used my Jedi mind tricks and managed to get not only upgrade for 150 discount but also a 200 dollar instant rebate. So I made my order earlier today for only 219.59 after tax. A little charm goes a long way with the right Rep. Good luck.
Sent from my Nexus S 4G using XDA App
Call up Sprint at 877-775-4886 and ask for your upgrade eligibility to be reset. I had to call them today to get my full 2 year eligibility back. It was easy as pie, just be nice to them when you ask for the reset.
bwillet said:
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
Click to expand...
Click to collapse
All I did was email them through the website. Explained to them that if I wasn't going to get the full upgrade then I was going to be closing my accounts and going to one of the others. They sent me an email in return stating that they would reinstate my full upgrade through the telesales. I then emailed them back saying that I had already had one on preorder and would the full upgrade be marked on my account. I immediately got an email stating that this would be the case. I have printed off the copies and when I goto RS on friday to upgrade if I have any problems I have proof of my conversation. Try going that route. Got all my answers and feedback within 16hrs. Good luck.
hey, this is what's happening with mine. A week ago from today, I've placed an online order through attwireless which had cost me 300 plus tax. However,right after i've submitted my order, I ended up on the bestbuy websites advertising their $50 giftcard with its upgrade plan. so i've decided to call back at&t to cancel my order within 24 hours. when i got a chance to talk to the lady i was surprised because she couldn't cancel my order since it's in the "process" and she just told me to send the phone back once i receive it. This order was done on last tuesday, Feb 8th and it's hilarious that i couldn't even get it to cancel the shipment the day after, since it was TOO late. So what the heck, i just went to the BBM and preordered mine.
right now, i have a galaxy note package right on my desk sent by at&t but when i see my bank account, i do not see anything debitted by at&t yet. i've been talking to 4 diff. reps and they all say they charge your account right away at the checkout page. Apparently, they don't know what's going on with my status. Only exception was the iphone, she says, which had taken extra 7days to charge the customers.
but my question is will I be able to sign a contract on sunday when i go pick up my galaxy note with BBM even i have the actual note in my position from att?
will their system block me from getting another one? but they didn't even charge me???!!? if that's the case, i guess i have to send it back before sunday so i don't have any trouble getting mine at BBT.
since, att has 30 days return policy, i was maybe thinking about keeping it til i see the "-317.99" on the bank statement.
what do you think guys? should i take the risk?
I would suggest you be honest and just return the ATT phone.
Knowing AT&T, they will charge you. Maybe not right off the bat but they'll find another way like your monthly bill.
if you return the phone, it will take another 5 days to make a reversal or to cancel your phone/line upgrade before you can apply for another phone/line upgrade, so if you have plans of returning the phone, return it asap.
from ATT:
We will get you. We will track you with GPS and send warnings and even access your camera and watch you.
And we are just getting started.
Thanks for shopping AT&T !
If your contract has not been reversed, you will not be able to buy a 2nd Note at the 2 year price.
If however you ARE able to for whatever reason, keep the AT&T phone. See what happens.
Worst case scenario you get charged for it. If so, go to any AT&T store and return it. Easy as that.
They won't add it to your monthly bill.
Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
Back story: First, the news that the 920 was releasing was released in September. In October, we found out that AT&T was able to get an exclusive for 6 months on the device. We also had the WP8 release event from Microsoft. November, AT&T FINALLY releases pricing for the 920 and a release date. No news on Pre-Order availability until it was a few days from release date.
Now, AT&T did such a HORRIBLE job on educating their own customer service reps, that I almost just gave up.
1. I tried to pre-order online, but since I have a corporate discount on my account, I had to go through their Enterprise Portal and pre-order was blanked out so I could no do it.
2. I thought I would be sly and order it by phone. Everything went well until the rep told me it was $199.99... I choked and told her "No Thanks"!
3. I went into the store when it opened (Wed Nov 7). Rep there didn't even know pre-orders were being accepted but after much assuring by me and looking in her computer, she started my order. After finishing she GUARANTEED me it would arrive by Friday, that is what the computer was telling her.
Friday comes and my phone is still in "Processing" state. I called to get an update and I was told it was being processed and would ship soon. In other words, she had no freaking clue.
I bash AT&T on FB and get a text from a rep from my store asking me what's up. We text for a while and come to find out that it may take a week or more for my phone to ship. The original rep should have told me that, but no, set my expectations really high to get smashed.
After looking over my order some more, he finds out that my free charging pad was not added to my order, so now I have to go BACK and get that fixed.
To make it worse, the availability of the phone in AT&T stores has been lackluster at best. I'm talking most only are getting 3 devices in Black, Red and/or White for sale. All other colors have to be ordered.
Oh, they are not even letting people in line waiting to get one know that they are out of stock, instead, they are letting them stay there waiting for an hour+ at a time to tell them they have none, but then try to sell them on a S3, Note 2 or an iPhone 5.
So, where did AT&T drop the ball? Hell, if you read up and also what others around the country have been saying, they pretty much dropped it everywhere they could, and even in some placed you didn't think they could!
I'm going to wait out for my Yellow 920. I am going to get over all this eventually, but all I can tell you know is, if I ever go to pre-order a phone from AT&T and am told it will arrive on launch date, it will be in writing and someone will pay for it if it falls through.
If you plan to go to a store and wait in a "line" for this phone, just go up and ask over someone shoulder to see if they even have one.
Agreed. I preordered my red 920 on the 7th, was guaranteed that it would arrive by the 9th. Now being told it won't even ship for another "week or two". Being told that it was first come first serve, but I know people who preordered on the 8th received their phones on the 9th as promised. Very annoyed by all of this, honestly.
I learned a long time ago not to preorder from AT&T except in store. I have yet to in the stores on morning/mid day or even early afternoon of a release day device and not be able to get one. Now I live in Maine so obviously that is a lot easier than if you live in a big city or what not.
2 Stores near me got plenty of Note II's, 8X's and 920's. The one I chose to go to had the 10 black 920s, 10 white, and 5 red. No Yellow or Cyan.
The last time I preordered online I got my phone about a week after release, even though the devices were in stock at the store.
I preordered both the iPhone 3gs and 4 in store and they were both there release morning.
in store...
crawlgsx said:
I learned a long time ago not to preorder from AT&T except in store...
Click to expand...
Click to collapse
I preordered in store early Wednesday and am still waiting, so this is no sure fix. I also am not getting the charger and will have to return to the store to argue about it. I did have the option of shipping the phone to the store, which considering the store had it in stock on Friday would have been a better idea this time since even if my phone wasn't there I would have just taken one of the ones they had. As preordered Lumia 900s that were shipped directly arrived before the models in store, how would you have guessed? Certainly AT&T botched this release in the US.
Damn unfortunate . I ordered a 920 Cyan thru Att premier on Nov 8 and got it today Nov 10. They shipped it overnight instead of 2 day :good:
Talderon said:
Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
Click to expand...
Click to collapse
The bigger question is why in the name off all things good and holy are you paying AT&T so much money? Switch to Straight Talk and pay half of that for four lines, and that includes all-you-can-eat minutes/text/data?
I'm confused, why are you paying so much??
My family plan with 5 lines and 4 out of the 5 have 3GB data and we're only paying $250 a month.
AT&T stores are having issues with the amount of L920 they are getting in stores. The store I went to only had 1 nokia in stock which was in black. Couple other stores in the area had maybe 2-3 in stock. Maybe none.
I avoided the whole pre-order nonsense and
took a chance that I would get the phone by getting in line at the store Friday morning. I have pre-ordered before and had a similar experience and will never do it again. All in all, I was able to get the phone Friday after waiting in line outside the store for 30 mins. and once I got inside the store, about an hour.
Alpha0ero said:
took a chance that I would get the phone by getting in line at the store Friday morning. I have pre-ordered before and had a similar experience and will never do it again. All in all, I was able to get the phone Friday after waiting in line outside the store for 30 mins. and once I got inside the store, about an hour.
Click to expand...
Click to collapse
You guys had lines for the Nokia? That's weird, I've seen videos of people waiting in line and there's about 5-10 other people but I never seen any type of line at my AT&T store.
I went on launch day.
I live in Las Vegas, Nevada.
Yep
emckai said:
You guys had lines for the Nokia? That's weird, I've seen videos of people waiting in line and there's about 5-10 other people but I never seen any type of line at my AT&T store.
I went on launch day.
I live in Las Vegas, Nevada.
Click to expand...
Click to collapse
I got there at 8:30 and attached is a picture of the line at that time. This AT&T is across the road from Dell here in Austin so maybe that would explain it.
Alpha0ero said:
I got there at 8:30 and attached is a picture of the line at that time. This AT&T is across the road from Dell here in Austin so maybe that would explain it.
Click to expand...
Click to collapse
Well it's good you still got your phone. I'm waiting on the wireless charging pad XD
I feel your pain
Talderon said:
Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
Back story: First, the news that the 920 was releasing was released in September. In October, we found out that AT&T was able to get an exclusive for 6 months on the device. We also had the WP8 release event from Microsoft. November, AT&T FINALLY releases pricing for the 920 and a release date. No news on Pre-Order availability until it was a few days from release date.
Click to expand...
Click to collapse
I have a similar story, but mine was worked out so I actually received my phone today via FedEx and I will never order another device where they have to deliver it. I went online after mid-night to try and order the device, but everything it kept trying to charge me an extra $150 for the charging plate and the $100 which was to drop the phone to $99. So I called ATT and the first rep couldn't tell what was going on and chalked it up to me being a corporate account user. So I had to call back the next day and waste another hour on the phone with a corporate rep who finally told me to just order it and they would credit it back after the fact - what part of stupid, do I look? So I wasted an hour on phone before work and called back at Lunch to find out that I had a code which showed my service plan wasn't compatible with the offer, and that they needed to update it. So I wait for a supervisor, explain my situation for the third or fourth time and get cut off before she can correct the freaking problem. I finally call back and speak to gentlemen by the name of Jose, who walks me to through, count them, 4 transfers before we get back into the corporate account section and a darling young lady sets the code correctly to reflect a current voice and data plan compatible with the offer and I immediately am able to order the phone on their website. This is the afternoon of the 7th of November. They process my order, it gets sent out to FedEx and of course, two day deliver doesn't mean a hill of beans to them. I see a status that it was picked up the morning of 8 November and estimated for delivery on 12 November. So I go through the entire weekend without a new toy to play with; but no biggie, I got the phone and charging plate after being told by ATT that the plate was on backorder. SO I AM NOW HAPPY. If I could only get my wireless hotspot, all would be golden.
AnyMal said:
The bigger question is why in the name off all things good and holy are you paying AT&T so much money? Switch to Straight Talk and pay half of that for four lines, and that includes all-you-can-eat minutes/text/data?
Click to expand...
Click to collapse
emckai said:
I'm confused, why are you paying so much??
My family plan with 5 lines and 4 out of the 5 have 3GB data and we're only paying $250 a month.
AT&T stores are having issues with the amount of L920 they are getting in stores. The store I went to only had 1 nokia in stock which was in black. Couple other stores in the area had maybe 2-3 in stock. Maybe none.
Click to expand...
Click to collapse
I pay more because I am on an Enterprise Unlimited Data Plan (means no throttling, EVER) with all 5 lines and a few of the devices have insurance.
Strait Talk is out of the question because of the plan stipulations and level of service I would lose with those plans over the Enterprise service.
As for an update. Nope, still no phone and still no word on when it will ship.
Latest update other than it not shipping:
Ok, when I pre-ordered, I ordered the phone and a charging STAND. What ended up happening is, they placed the order for my PHONE and a charging PAD (after corporate discount, it was $25). When I questioned why my FREE pad was not on my order, come to find out they ordered the phone and I PAID for the free pad. So they fixed that, then I placed the order for my stand and it was $37 after corporate discount..
I hate AT&T!
Talderon said:
I pay more because I am on an Enterprise Unlimited Data Plan (means no throttling, EVER) with all 5 lines and a few of the devices have insurance.
Strait Talk is out of the question because of the plan stipulations and level of service I would lose with those plans over the Enterprise service.
As for an update. Nope, still no phone and still no word on when it will ship.
Latest update other than it not shipping:
Ok, when I pre-ordered, I ordered the phone and a charging STAND. What ended up happening is, they placed the order for my PHONE and a charging PAD (after corporate discount, it was $25). When I questioned why my FREE pad was not on my order, come to find out they ordered the phone and I PAID for the free pad. So they fixed that, then I placed the order for my stand and it was $37 after corporate discount..
Click to expand...
Click to collapse
My ordering history:
Nov 9-- Online ordered
Nov 12--Order was cancelled, Online ordered again
Nov 13--Order was cancelled again, Ordered on phone
Nov 14--AT&T premier agent told me my order was shipped
Nov 15--Check my order status again, the order is back ordered
Nov 16--Order is in processing
So I put in a pre order a few weeks back for the Note 3 online using Edge. Last Monday Verizon tried to charge my bank for the pre order and my bank held the funds as fraud for some reason (Because I paid my bill 2 days before probably). When I called in on Tuesday to have them resubmit and told my bank to clear it they pushed my preorder back and told me it would not ship out until Monday 10/14. So I canceled my preorder (Even though I already agreed to edge contract online) and went to store on Thursday.
They could not process my order because they said that I was already under an Edge contract. I've been dealing with customer service managers and tech support for the past 3 days trying to get the edge agreement cleared off my account but it's saying I owe $630+ on my edge contract for a phone I never got. Ugh anybody have any ideas what I need to do? I've done everything I can think of except call the corporate office which I plan on doing Monday if it's not fixed by then.
Long story short: There is a glitch in Verizon's system if you agree to the edge contract online on a pre-order then cancel the pre-order your edge contract sticks and Verizon still think you owe them even though you never got any merchandise.
I definitely didn't fall for that trap. You will end up paying for more just because you are paying for full pricE by the two year term
dcoy82 said:
So I put in a pre order a few weeks back for the Note 3 online using Edge. Last Monday Verizon tried to charge my bank for the pre order and my bank held the funds as fraud for some reason (Because I paid my bill 2 days before probably). When I called in on Tuesday to have them resubmit and told my bank to clear it they pushed my preorder back and told me it would not ship out until Monday 10/14. So I canceled my preorder (Even though I already agreed to edge contract online) and went to store on Thursday.
They could not process my order because they said that I was already under an Edge contract. I've been dealing with customer service managers and tech support for the past 3 days trying to get the edge agreement cleared off my account but it's saying I owe $630+ on my edge contract for a phone I never got. Ugh anybody have any ideas what I need to do? I've done everything I can think of except call the corporate office which I plan on doing Monday if it's not fixed by then.
Long story short: There is a glitch in Verizon's system if you agree to the edge contract online on a pre-order then cancel the pre-order your edge contract sticks and Verizon still think you owe them even though you never got any merchandise.
Click to expand...
Click to collapse
hellsangelbx said:
I definitely didn't fall for that trap. You will end up paying for more just because you are paying for full pricE by the two year term
Click to expand...
Click to collapse
That's what they want you to do, but I plan on paying $100 a month and have it paid off in 6 months without contract, but right now I'm pretty much screwed...
Be diligent and follow up each day until the charges are removed. It's a time such but if it's worth it to you then... it's worth it.
Sent from my SM-N900V using Tapatalk 4
Eventually you'll get a VZ Rep Sup from this planet and will fix it for you, I would keep trying and dont be nice.
papaavi said:
Be diligent and follow up each day until the charges are removed. It's a time such but if it's worth it to you then... it's worth it.
Sent from my SM-N900V using Tapatalk 4
Click to expand...
Click to collapse
Nuqid said:
Eventually you'll get a VZ Rep Sup from this planet and will fix it for you, I would keep trying and dont be nice.
Click to expand...
Click to collapse
Been on the phone all morning and they are still having issues removing it. I'm wearing this poor girl out lol
the magic term when dealing with telecom companies... "I want to escalate." Get a supervisor... and if you're not getting satisfaction, escalate on them. Everyone has a boss. Keep going up the food chain until you get satisfaction.
Man. That sucks. Just keep calling man. That's all you can do.
I had a similar problem with T-Mobile and till this day Since 2007. I still owe them. That whole situation sucked ass. Just like this one.
daavy said:
the magic term when dealing with telecom companies... "I want to escalate." Get a supervisor... and if you're not getting satisfaction, escalate on them. Everyone has a boss. Keep going up the food chain until you get satisfaction.
Click to expand...
Click to collapse
js0uth said:
Man. That sucks. Just keep calling man. That's all you can do.
I had a similar problem with T-Mobile and till this day Since 2007. I still owe them. That whole situation sucked ass. Just like this one.
Click to expand...
Click to collapse
Unfortunately I have escalated up as far as possible on the weekend . The problem is that there is an issue with their system because Edge is so new and apparently I'm the first person to have this issue and not a single person has seen this issue ever before. The edge agreement is still showing active even though the pre order was cancelled.
They said that upper tier corporate IT will have to fix it tomorrow and that the corporate finance department will have to fix the money problem showing that I owe $633 for a phone I never got.
Same EXACT problem for me! Cancelled pre-order, Edge contract still tied to line. Cannot get the damned thing reversed. Can't get a phone. Call every day and they're working on it. I'm happy to give them money for a phone. Can't get ANYTHING now. Their system is horribly broken.
Unfortunately when you call into VZW and go through the prompts, most of the prompts that are customer service based go to an Outsource call center that only has the capability to answer limited general knowledge questions, and make small changes to the account. What you have to do to bypass that is to NOT choose a customer service issue on the automated system (Bill Payment, Features, Plans, Accessories, etc...) ALWAYS choose Technical Support. If you choose Technical Support you're routed to an internal VZW call center because the outsource isn't good at handling tier 1 technical support issues. Once you get a real VZW rep on the line tell them you don't want to speak to their Team Lead or a rep taking escalated calls for the supervisors. You either want to talk to a Supervisor or an Associate Director. If that doesn't help ask for Executive Relations. In a case where I've exhausted all my over the phone options and spoke to 1-2 sups and still didn't get anywhere I'll email the executive relations team. They always reply back to me within 48 hours and I've never had a problem with them. Their job is to be the last line of defense and do almost anything to keep the customer from wanting to escalate further.
RicoX9 said:
Same EXACT problem for me! Cancelled pre-order, Edge contract still tied to line. Cannot get the damned thing reversed. Can't get a phone. Call every day and they're working on it. I'm happy to give them money for a phone. Can't get ANYTHING now. Their system is horribly broken.
Click to expand...
Click to collapse
I ended up calling the Executive office and have them working on it. They have no idea how to fix it in the corporate office and are completely stumped. So annoying.
I had a problem with a brand new tablet that got stolen. The store rep didn't add insurance on it when I got it and he even admitted to it. Supposedly they have to go into another site after the transaction to add it. Well long story short Verizon or the ins wouldn't cover it and wanted to charge me $350 for cancelation. The rep on the phone said he couldn't do anything at all. I asked for a supervisor and then he apologized and said he could make it a dummy line and me pay$10 a month. I told them this wasn't my fault that the ins didn't get added and that every phone I've ever owned has had ins. We went on and on till I asked his name and I'D # then told him my attorney would be contacting them he put me on hold for about 2 mins then said they would drop the line and not charge me.
Sent from my hacked Galaxy N3!
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
RicoX9 said:
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
Click to expand...
Click to collapse
I'm still stuck in the same boat myself. I've been talking to the executive office everyday and they still can't figure it out as of today. My monthly edge payment did show up on my bill that's due in a couple of weeks but they waived it. They have already promised me the world once this is resolved. We'll see about that...
I honestly don't know what else to do from here except cancel Verizon and have a lawyer clear the contract cancellation fees, but at the same time 2 of my 4 lines are grandfathered with unlimited data and I'd hate to lose that going anywhere else. Dammed if I do, dammed if I don't. Let me know once you get yours resolved Rico.
Sent from my SCH-I605
This is a little bit off topic, but for those that do plan to use Edge, you do not have the choice to pay more on your phone per month. You must either pay the normal monthly amount, or pay the 50% to upgrade, or 100% to close it out.
http://www.droid-life.com/2013/09/2...s-att-next-vs-t-mobile-jump-vs-sprint-one-up/
Sent from my XT1060 using XDA Premium 4 mobile app
Executive care isn't what it use to be. They use to be able to do everything. I am working with executive care on a different issue and they are sorta useless. The plus side of working with executive care is they waive a lot of fee's and charges. I got both my upgrade fee's waived but it doesn't quite help when the phones you have are on their last legs and they won't ship your new phones.
RicoX9 said:
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
Click to expand...
Click to collapse
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
dcoy82 said:
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
Click to expand...
Click to collapse
Thanks. I'll give that a shot. Next bill just posted. They swore up and down that I wouldn't be billed for the now cancelled Edge contract. The bill detail isn't available, but judging by the amount, they're billing me for the contract anyway.
If it weren't for the coverage, I'd be back on T-Mobile in a heartbeat.
dcoy82 said:
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
Click to expand...
Click to collapse
I got a different number for executive care office. My number is from North Carolina.